Professional Drywall & Construction LLC

Revdex.com,As clearly shown in the attachments provided by the collection agency. The first attempt (attachment 1) was sent to the owner of the car that I rented it from.  This is acceptable. Attachment 2 was sent to my old old address, I have not lived at this address since 2015, regardless that this was sent to the wrong address, the first attempt for me to have ever had the change to pay this even if I lived at the address they sent it to was for $91.50  A $87.50 up charge.  Never did I get the opportunity to pay the $4.00 as I stated in my initial complaint.  1) Not my fault that the car rental did not change my address from [redacted] to my address that I was living at when I rented the car which was [redacted]2) My address when I rented the car was on my drivers license as they ask if this is your current address and should have changed it.3) Attachment 1 Rental agreement CLEARLY HAS MY CORRECT PHONE NUMBER on it and never was there an attempt to call me.4) I had a Delaware EZ pass in the car and this EZ pass did not register because the battery was dead. Faulty Delaware equipment that was replaced free by Delaware cause it was still under warranty. This was a Boston Barricade EZ pass that was turned in and a new one was issued. Due to the fault of Delaware equipment is the reason this is here to begin with. 5) I called Delaware and gave them the Violation number and they said that they do not have the violation anymore that it has been TURNED OVER TO THE COLLECTION AGENCY AND THAT I WILL HAVE TO NEGOTIATE A LOWER PAYMENT WITH THEM.6)Collection agency says THEY CAN NOT LOWER THE COST AS DELAWARE DOT HAS TO DO THIS. 7) If this is reduced to the  original $4.00 I will be happy to pay this as I would have if they had sent to my correct address or called me. I WILL NOT PAY ANYTHING MORE THAT THE $4.00  Thank you

Mr. [redacted],We do appreciate the chance to respond. We understand you are requesting that BATA obtain the new owners information via the DMV services that were utilized when the violation was originally attributed to you. However, this is what BATA did when obtaining the registered owner and address information when the violation first took place in 2014. When violations take place, BATA obtains the registered owner information from the DMV as of the date of the violation. The DMV provided your name and address as the registered owner of the Missouri plate number at the time of the 2014 toll violations. BATA uses this information from the DMV to send out violation notices. If the information the DMV sent to BATA regarding the ownership of the plate number is incorrect, BATA requests documentation from the citizen to show when the release of liability took place. I will re-submit your follow-up comments and the bill of sale to BATA and ask the Violations Manager if it would suffice as proof of Release of Liability in lieu of the documentation they typically require, as it would cost you extra money to obtain from your Missouri DMV. I will follow up with you via this Revdex.com complaint once I do hear back from BATA regarding the violation.Thank you again for the opportunity to respond.Sincerely,[redacted]Professional Account Management

Thank you for the opportunity to respond to the complaint from Ms. [redacted].  We have researched the situation and found that the violations and fines charged to Ms. [redacted] are valid, and no mitigating action is necessary.  The ticket was issued by the [redacted] on...

2/5/2009.  Two notices were mailed by the [redacted] to Ms. [redacted] advising of the ticket and providing an opportunity to satisfy or address the ticket.  The ticket was then listed with Professional Account Management, LLC on 4/10/2009.  Various repeated attempts to contact Ms. [redacted] through notices, calls and credit reporting have been done since 2009.  A copy of the ticket validation, that was mailed to Ms. [redacted], as the registered owner of the vehicle at the time of ticket issuance, is attached. We are willing to assist Ms. [redacted] in resolving the ticket or addressing the issue further if she would like to contact us at ###-###-####.

RE:  Revdex.com# [redacted]Dear Revdex.com,Thank you for the opportunity to respond to the complaint from Ms. [redacted].  We have researched the situation and found that the violations and fines charged to Ms. [redacted] are valid, and no mitigating action is necessary.  [redacted]...

issued a ticket on March 6th 2015 to a vehicle registered to Ms. [redacted].  The ticket was then placed with Professional Account Management, LLC (PAM) on, May 28th 2015.  A review or dispute of the validity of the ticket wasn’t submitted by Ms. [redacted] to [redacted] or PAM prior to her contacting PAM on, February 25th 2016.  During that contact Ms. [redacted] did pay the ticket and requested that it be removed from her credit report.  Ms. [redacted] was correctly advised by the representative that the account would be updated as paid and that update request has been forwarded to the credit reporting agency.   Sincerely,[redacted]Professional Account Management, LLC

Good Afternoon, I just wanted to follow up, as promised, on Mr. [redacted] complaint filed with the Revdex.com. I did hear back from our client this morning (BATA) and they agreed to dismiss the account in full for Mr. [redacted]. According to them: “By our records the patron’s account was revoked 8/6/2017 with the balance of -$23.25.  The balance was forwarded to collections automatically on 8/22/2017. The customer contacted the CSC 9/5/2017 and opened a new account.  We received the device 9/12/2017.  This is why the balance shows on your records because technically it should.  Because we received the device and the customer opened a new account we will waive the collection balance as a courtesy to the customer.  The waiver request will be included in the next work order to be sent 9/15/2017.” Please allow up to 72 hours for the dismissal to appear on our end as BATA sends us files once per week. In the meantime Mr. [redacted] account is in cease, so nothing further will be sent to him regarding this account. Thank you again and should the Revdex.com or Mr. [redacted] have any further questions or concerns, please do not hesitate to contact me. Sincerely,  ______________________________________[redacted]
Compliance & Administration CoordinatorPhone 414-847-3744

Thank you for the opportunity to respond to the complaint from Ms. [redacted].  We have researched the situation and have chosen to remove the violations and fines from Ms. [redacted]’s account and release the charges from any further collection activity.  The account is closed from collections and no longer listed with Professional Account Management, LLC.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The respondent's response is blatantly inaccurate. The respondent has now falsified the record to the CFPB and the Revdex.com.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

RE:  Revdex.com# [redacted] Dear Revdex.com, Thank you for the opportunity to respond to the complaint from Ms. [redacted].  We have researched the situation and found that the violations and fines charged to Ms. [redacted] are valid, and no mitigating action is...

necessary.  Please see below for the payment history of the invoices that were placed with Professional Account Management, LLC (PAM) by the [redacted] Tollway Authority. ·         11/24/2015         Invoice no. [redacted] closed as paid in full $37.30·         02/29/2016         Invoice no. [redacted] closed as paid in full $85.82·         02/29/2016         Invoice no. [redacted] closed as paid in full $45.76Ms. [redacted] does not have any open accounts with PAM as they have all been paid in full.  There is a record of Ms. [redacted] requesting to speak with a supervisor and a callback attempt was made by a supervisor on 1/4/16.  We will be glad to speak with and assist Ms. [redacted] further if needed.

We have previously provided multiple responses and documentation related to this complaint, that validated the account being placed in collections with Professional Account Management, LLC by the District of Columbia.  In a good faith effort to bring this complaint and customer issue to a resolution, we have submitted a credit deletion request to the credit reporting agencies as a one-time courtesy.  The credit deletion request will take 5-7 business days to reflect on the customer’s credit report.

Dear Revdex.com,Thank you for the opportunity to respond to Mr. [redacted] complaint filed with the Revdex.com. We understand he is stating he has had several issues addressing two toll violations issued by our client, the Bay Area Toll Authority (BATA), which are now placed with Professional Account Management...

(PAM) for collections. We have reached out to BATA to confirm Mr. [redacted] toll violations and they have agreed to dismiss the added fees on both violations and reduce both accounts to toll amount only. According to BATA, prior to 11/01/2014 once an account was sent to PAM for collections, their customer service center was no longer able to access the violation information, and in fact, would show up as zero amount due (since PAM was now owner of the accounts). This would be why when Mr. [redacted] called the BATA office, their Representatives would have shown a zero amount due for the two toll violations. After their system was upgraded on 11/01/2014, the toll violation information was retained in their system even after being sent to PAM for collections. For reference, BATA has dismissed the added fees and reduced the following accounts to toll only:Violation# [redacted]): Issued 2/01/2014. Account has been reduced to toll only in the amount of $6.00. This payment must be made directly through PAM either by phone or by mail. Violation# [redacted]): Issued 2/08/2014. Account has been reduced to toll only in the amount of $6.00. This payment must be made directly through PAM either by phone or by mail. I have sent a request to our IT department to check on the status of our payment website for BATA, but at this time payments can still be made via phone or by mail. This information can be found on the collection notice Mr. [redacted] received from PAM.  We do not mail out payment receipts, however our Representatives do provide a confirmation number which does serve as proof of payment. BATA has authorized the reduction in the total amounts due, however this may take in upwards of 48hrs to take effect in our system. We receive a weekly file from BATA and the next is scheduled for 9/8/2017.Thank you again for the opportunity to respond and should there be any other questions or concerns please do not hesitate to contact me directly.Sincerely,[redacted]
Professional Account Management, LLC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Dirk [redacted]

Dear Revdex.com,Thank you for the opportunity to respond to Ms. [redacted]’s complaint filed with the Revdex.com. We understand Ms. [redacted] is stating she had a negative experience when calling our office on March 28th, 2017 to discuss a toll violation listed from our client, South Norfolk Jordan Bridge (SNJB). I...

was able to pull up Ms. [redacted]’s account here at Professional Account Management (PAM) to review the notes provided by the Representatives she spoke with. I have also put in a request with our Call Center Manager to review the actual recordings of the phone calls to ensure our Representatives handled the call with professionalism and courtesy. According to our notes, Ms. [redacted] spoke with an initial Representative at 5:31pm CST inquiring about the toll violation listed with PAM. She stated she has not owned the vehicle/plate in nearly 3 years and this was not her violation (please note violation is from 2014). Ms. [redacted] requested to speak with a Supervisor and was transferred to our Escalations Supervisor at 5:44pm CST in which Ms. [redacted] was informed of the dispute process. Ms. [redacted] also requested copies of the notices sent to her from SNJB, which I have attached. At 6:29pm CST Ms. [redacted] spoke with our Call Center Supervisor and he informed Ms. [redacted] of the same dispute process. Again, I have asked for recordings of the conversations amongst Ms. [redacted] and our Call Center employees. Should any unprofessional actions have taken place by our Representatives, I will ensure the issues are addressed. We would like to state, as we know this was the central complaint from Ms. [redacted], is that all toll violation notices from SNJB are mailed to the DMV registered owner and address at the time of the violation. It is up to the citizen to ensure the DMV has an updated address on file. For reference, the following toll violation is listed with PAM:·        Violation# A381217: Issued on August 28th, 2014 to Pennsylvania plate number JGF5700. SNJB mails the registered owner, shown to be Ms. [redacted], an initial violation notice on 09/13/2014 in the amount of $4.00.  Notices were sent again on 10/14/2014 & 11/14/2014, with increasing non-payment penalty fees added by SNJB. Ms. [redacted]’s account was sent to PAM for collections with a total amount due of $54.00. Once updated address information was received from the DMV, Ms. [redacted] was sent an additional PAM collections notice on March 20th, 2017. It is common practice to obtain updated address information for a citizen once an account is sent for collections or after a longer period of time has elapsed between notices being sent, as was the case with the most recent PAM notice mailed to Ms. [redacted]. I have attached copies, as requested, of all of the notices sent to Ms. [redacted] by SNJB which shows the same Harrisburg, PA address. Again, all notices sent by SNJB are mailed to the DMV registered owner and address at the time of the violation. Should the Revdex.com or Ms. [redacted] have any further questions or concerns, please do not hesitate to contact me. Sincerely,[redacted]Professional Account Management, LLC

Mr. [redacted],Thank you for the response. Per policy of our Client, they must received some type of documentation to show that you were released from liability from the plate in question prior to the citation taking place. According to DMV records, you were still the registered owner of the vehicle at the time of the citation. If you are able to get some type of document to PAM, that would be ideal. Until then, your account will remain in cease communication status and no further calls or letters will be sent to you regarding this violation. Please note that this does not dismiss the citation and does not prevent the City of Atlanta from taking any actions they are allowed to by law. Thank you again for the opportunity to respond.Sincerely,Lynsay Miller Professional Account Management

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Mr. [redacted],Thank you for the response. We do understand you are stating that you have not owned the license plate in question. Typically, per policy, we must request a 'DMV abstract' from someone who claiming to not have owned the plate in question, since owner information comes directly from the DMV. This document would include your plate history showing that you have never owned the plate number. I will reach out to the City of Houston and relay your comments regarding the citation. I will ask for a review of the citation and ask them what the next steps would be. Please note, again, that we at PAM do not have the ability or authority to reduce or dismiss any violations placed with us by the City of Houston. We can choose to cease collections efforts (which was done when your complaint originally came in on 9/5/2017) however this does not dismiss the violation nor prevent the City of Houston from taking any additional measures.I will report back via this Revdex.com complaint once I hear back from Houston.Thank you,[redacted]Professional Account Management

Dear Revdex.com/Mr. [redacted],Thank you again for the opportunity to respond and address Mr. [redacted] additional questions and concerns. We hope we are able to satisfactorily answer each of his requests for information. Since my original response to the Revdex.com, I have spoken with the Violations Manager at DelDOT to ensure the original notices were being sent to Mr. [redacted]. On July 11th, 2017 DelDOT informed me they are willing to dismiss the 5 violations currently listed with PAM. I have sent the request to our Correspondence Lead and she has dismissed each violation in question for Mr. [redacted] per the instructions and authorization of DelDOT.  This change will take about 24hours to reflect in our system here at PAM. ·        Photographic Evidence: As stated in our original response, DelDOT will be providing Mr. [redacted] copies of all of the notices originally sent to him. These letters contain the photos and detailed violation information he is requesting.·        Validation: As stated in our original response, a validation of the debt was mailed to Mr. [redacted] on May 14th, 2017. This validation letter included the name of the original creditor, verification of the debt by the original creditor and amount due.  Also, a printout detailing each violation listed with PAM was included with the validation letter. ·        Delaware Code: The Delaware Code is the state law that relates to toll fines and added administrative fees. Since a part of Mr. [redacted] original complaint related to these added fees, we always want to be clear that PAM does not add any additional fees to accounts placed with us and all fines and fees are dictated by Delaware Administrative Code. The Code provided in our original response is easily obtainable online.  Again, PAM does not add any additional fees or fines to an account placed with us. These fines are added by DelDOT pursuant to the Delaware Code provided in our original response.  This is the link to the Code online for Mr. [redacted] convenience: http://delcode.delaware.gov/title21/c041/sc03a/index.shtmlAgain, DelDOT has agreed to dismiss the following 5 toll violations and nothing further is due:·        Violation#’s: 3488932, 3497207, 3548132, 3555878 & 3342734Should the Revdex.com or Mr. [redacted] have any further questions or concerns, please let me know.Sincerely,[redacted]
Professional Account Management, LLC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Mr. De La [redacted],We appreciate the opportunity to respond to your complaint filed with the Revdex.com. We understand you are stating you do not recognize the plate number associated with toll violations issued by our Client, the Cameron County Regional Mobility Authority (CCRMA), which are now placed...

with Professional Account Management (PAM) for collections. We would like to state up front that all toll violations, and subsequent notices, are mailed to the DMV registered owner/address on file at the time of the toll violations. It appears there were two toll violations which took place on 12/15/2016 for Texas plate number [redacted]. The missed tolls were $1.34 and due to non-payment to CCRMA, an additional $60.00 penalty fee was added to the account prior to being sent to PAM for collections and pursuant to Texas Transportation Code Chapter 370.177. Regarding the status of the account in your name, there are a couple of options depending on your situation. If you are stating that you do not own, or have ever owned, the above mentioned plate number, we (as well as CCRMA) require an official DMV print out of all plates belonging to you covering the period of the toll violations (12/15/2016). If it is shown that you did not own that plate number at the time, the violations will be dismissed. If you did own the plate, but it was either stolen or sold prior to the violation date, we request a bill of sale or police report dated prior to the violations. If someone may have borrowed your car, you would still be responsible for the toll violations as the registered owner of the vehicle. This would also apply if you rented or leased a vehicle with the above mentioned plate. Thank you again for the opportunity to respond and please feel free to submit any documentation to me directly via this Revdex.com complaint or to our email address: [email protected]. Upon receipt of any documentation, I will immediately forward to our Client for review. Please note that PAM does not have the ability or authority to reduce or dismiss any violations placed with us by CCRMA without their express permission. Sincerely,[redacted]Professional Account Management

Dear Revdex.com, Thank you for the opportunity to respond to Ms. [redacted] complaint filed with the Revdex.com. We understand she is stating that she did not received notices of a citation issued by our client, the District of Columbia Government (DC), and is requesting a reduction in the amount owed on the...

account now placed with Professional Account Management (PAM) for collections. We have placed a cease communications on Ms. [redacted] account here at PAM while we are able to obtain verification of the debt and provide a response to Ms. [redacted] concerns. Once an account is placed with PAM by DC, PAM does not have the ability or authority to reduce or dismiss any citations. All fees and civil penalties are added to a citation prior to being placed with PAM and are dictated by DC Code TITLE 50, CHAPTER 23 § 50–2301.05. For reference, we have the following citation currently listed with PAM: ·        Citation# F071511664: Issued on 04/01/2017, via photo enforcement, at 4:20pm to Delaware plate number [redacted] for Speeding (11-15mph over limit). The initial amount of the citation is $100.00 and a notice of the citation is mailed to the DMV registered owner and address (Ms. [redacted]) on 4/14/2017 with a total amount due of $100.00 if paid by 05/14/2017. A 2nd notice is mailed to Ms. [redacted] on 05/18/17 with a total amount due of $200.00. For failure to pay or appeal, an added $40.00 penalty fee is added and Ms. [redacted] account is sent to PAM for collections on 09/19/2017 with a total amount due of $240.00. I have attached a copy of the two notices DC sent Ms. [redacted] in April and May of this year. It does appear there is a different address on the letters than we have here at PAM, but again, notices are sent to the address on file with the DMV at the time of citation. PAM received an updated address shortly before the first collection notice was sent to Ms. [redacted]. We do understand Ms. [redacted] is stating that the Delaware DMV did not update her address as they should have back in 2014. When reaching out to DC to obtain verification and the documentation, they did suggest contacting the DE DMV to obtain documentation or a letter confirming the address change was submitted but not updated when it should have been. They also suggested contacting the DC DMV to discuss the matter and see if she may have some additional options regarding payment, appeals or reduction. Again, PAM does not have the ability to reduce or dismiss a citation placed with us. We did place a cease on the account, so no further calls will be made or letters mailed to Ms. [redacted]. Should there be any additional questions or concerns, please do not hesitate to contact me. Sincerely, [redacted]
Professional Account Management, LLC