Professional Drywall & Construction LLC

RE: Revdex.com# [redacted] , Revdex.com MD [redacted] Dear Revdex.com, Thank you for the opportunity to respond to the complaint from Ms*** We have researched the situation and found that the violations and fines charged to Ms [redacted] are valid, and no mitigating action is necessary The original response acknowledges that payments were received and applied to Ms***’s accounts Ms [redacted] has one additional account that remains unpaid and with an active balance in collections with Professional Account Management, LLC Please see below for that detail PAM# CITATION# ISSUE DATE BALANCE PAYMENT DATE PAYMENT AMOUNT CURRENT BALANCE 4/12/ $ 2/28/ $ $ 4/12/ $ 2/28/ $ $ F 9/22/ $ $ 6/20/ $ 11/8/ $ $ Please advise if any further information is required Sincerely, Sonya Scruggs, Director Collection Operations Professional Account Management, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The respondent's response is blatantly inaccurateThe respondent has now falsified the record to the CFPB and the Revdex.com [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Dear Mr***, Thank you for the opportunity to respond to your complaint filed with the Revdex.comWe understand you are stating that a toll violation issued by our Client, the New Jersey EZ Pass, was issued in error due to you having a valid transponder at the time of the violationWe also understand you state that you have provided documentation to Professional Account Management (PAM) but have not received a response regarding the following toll violation: Violation# T[redacted] 16: Issued on 7/10/to Florida plate number [redacted] The amount of the missed toll is $and New Jersey EZ Pass sends toll violation notices (minimum of two notices) to the DMV registered owner/address prior to the account being sent to PAM due to non-paymentPAM received your account for collections on 10/09/in the amount of $Upon receipt of your complaint, I did reach out to verify the validity of the violation, and while NJ EZ Pass did deem the violation valid, they agreed to waive the added penalty fees in the amount of $and reduce the amount due to toll only ($1.00)The $must be paid directly to PAM as we do not have the ability to access or apply any toll fees to your NY EZ PassOnce the $toll payment is made, the remaining $penalty fees will be dismissed (per NJ EZ Pass policy) Your toll violation can be found on the NJ EZ Pass website: https://www.ezpassnj.com/vector/violations/violationInquiry Once there, enter the violation number: T[redacted] along with your license plate number and the State of Florida from the drop down boxThis will bring up your toll violation along with images of the violationAgain, PAM does not have the ability to apply the $toll to your NY EZ Pass account as they are not a Client of ours and we do not have access to their accountsOur contract is with the New Jersey EZ Pass and they are only able to apply payments/credits, etcto NJ EZ Pass holdersThe toll only payment can be made by calling out office (I have made note of the dismissal of fees), via website or by mailing a check in the amount of $Please note that a convenience fee may apply if paying by credit card via phone or webNo convenience fee would apply if paying by check If you would like to send the check directly to my attention here at PAM, I would be happy to ensure it is applied to your account right away and the remaining fees are dismissed in fullPlease let me know if you would like me to mail you an envelope with my address on it so you may send the check to my attentionI can get that out in the mail for you right awayThank you again for the opportunity to respond and please let me know if you have any further questions or concerns [redacted] Professional Account Management

Dear Revdex.com, Thank you for the opportunity to respond to Mr [redacted] ’s complaint filed with the Revdex.comWe understand he is stating that a toll violation issued by our client, the Bay Area Toll Authority (BATA), was issued in error due to having a valid FasTrak account at the time of the violationWe have placed a cease communication on Mr [redacted] ’s account here at PAM for the following violation: -Violation# T711644769220: Issued on 06/12/at 15:to California plate number [redacted] The amount of the missed toll is $BATA mails the registered owner of the plate, Mr [redacted] , a minimum of two violation notices each with escalating fees for non-paymentOn 11/17/Mr [redacted] ’s account was sent to PAM for collection with a total amount due of $Collection notices are sent to Mr [redacted] on 11/17/2016, 01/19/& 8/11/We did receive a written dispute from Mr [redacted] on 12/06/in which he included a list of the vehicles/plates associated with his FasTrak accountPer policy of PAM (and BATA), we do request that a citizen send us a FasTrak account summary for the month of the violation (June 2016) as well as the vehicle printout that shows what date the plate number was added to the accountThe printout Mr [redacted] provided on gave the plate listing, not the summary that includes the date they were added to the accountBecause we did not receive this documentation, we did send Mr [redacted] and ‘Insufficient Documentation’ letter the same dayMr [redacted] called our office on 02/06/to get an update on his disputeOur Representative informed him of the missing documentation and requested that he re-send to the PAM officeWe received an additional dispute letter from Mr [redacted] on 8/30/in which Mr [redacted] requested to not be contacted again regarding this violationA cease communicate was already in place for the accountIf Mr [redacted] would be able to provide this documentation, I would be happy to pass this along to BATA for further review and potential dismissalPAM does not have the ability to reduce or dismiss any violations placed with us by BATA without their express permissionThank you again for the opportunity to respond and should there be any further questions please do not hesitate to contact meAny documentation can be submitted directly to me via this Revdex.com complaintSincerely, [redacted] Professional Account Management, LLC

Revdex.com,As clearly shown in the attachments provided by the collection agencyThe first attempt (attachment 1) was sent to the owner of the car that I rented it from This is acceptableAttachment was sent to my old old address, I have not lived at this address since 2015, regardless that this was sent to the wrong address, the first attempt for me to have ever had the change to pay this even if I lived at the address they sent it to was for $ A $up charge Never did I get the opportunity to pay the $as I stated in my initial complaint 1) Not my fault that the car rental did not change my address from [redacted] *** to my address that I was living at when I rented the car which was [redacted] 2) My address when I rented the car was on my drivers license as they ask if this is your current address and should have changed it.3) Attachment Rental agreement CLEARLY HAS MY CORRECT PHONE NUMBER on it and never was there an attempt to call me.4) I had a Delaware EZ pass in the car and this EZ pass did not register because the battery was deadFaulty Delaware equipment that was replaced free by Delaware cause it was still under warrantyThis was a Boston Barricade EZ pass that was turned in and a new one was issuedDue to the fault of Delaware equipment is the reason this is here to begin with5) I called Delaware and gave them the Violation number and they said that they do not have the violation anymore that it has been TURNED OVER TO THE COLLECTION AGENCY AND THAT I WILL HAVE TO NEGOTIATE A LOWER PAYMENT WITH THEM.6)Collection agency says THEY CAN NOT LOWER THE COST AS DELAWARE DOT HAS TO DO THIS7) If this is reduced to the original $I will be happy to pay this as I would have if they had sent to my correct address or called meI WILL NOT PAY ANYTHING MORE THAT THE $ Thank you

Dear Revdex.com, Thank you for the opportunity to respond to Ms [redacted] complaint filed with the Revdex.comWe understand she is stating that she did not received notices of a citation issued by our client, the District of Columbia Government (DC), and is requesting a reduction in the amount owed on the account now placed with Professional Account Management (PAM) for collectionsWe have placed a cease communications on Ms [redacted] account here at PAM while we are able to obtain verification of the debt and provide a response to Ms [redacted] concernsOnce an account is placed with PAM by DC, PAM does not have the ability or authority to reduce or dismiss any citationsAll fees and civil penalties are added to a citation prior to being placed with PAM and are dictated by DC Code TITLE 50, CHAPTER § 50–For reference, we have the following citation currently listed with PAM: · Citation# F071511664: Issued on 04/01/2017, via photo enforcement, at 4:20pm to Delaware plate number [redacted] for Speeding (11-15mph over limit)The initial amount of the citation is $and a notice of the citation is mailed to the DMV registered owner and address (Ms [redacted] ) on 4/14/with a total amount due of $if paid by 05/14/A 2nd notice is mailed to Ms [redacted] on 05/18/with a total amount due of $For failure to pay or appeal, an added $penalty fee is added and Ms [redacted] account is sent to PAM for collections on 09/19/with a total amount due of $I have attached a copy of the two notices DC sent Ms [redacted] in April and May of this yearIt does appear there is a different address on the letters than we have here at PAM, but again, notices are sent to the address on file with the DMV at the time of citationPAM received an updated address shortly before the first collection notice was sent to Ms [redacted] We do understand Ms [redacted] is stating that the Delaware DMV did not update her address as they should have back in When reaching out to DC to obtain verification and the documentation, they did suggest contacting the DE DMV to obtain documentation or a letter confirming the address change was submitted but not updated when it should have beenThey also suggested contacting the DC DMV to discuss the matter and see if she may have some additional options regarding payment, appeals or reductionAgain, PAM does not have the ability to reduce or dismiss a citation placed with usWe did place a cease on the account, so no further calls will be made or letters mailed to Ms [redacted] Should there be any additional questions or concerns, please do not hesitate to contact meSincerely, [redacted] Professional Account Management, LLC

Dear Mr [redacted] ,Thank you for the opportunity to respond to your complaint filed with the Revdex.comWe understand you are stating that you were issued a toll violation by our Client, the Pennsylvania Turnpike Commission (PA Turnpike) that does not belong to you due to not owning the plate number in question at the time of the toll violationYou are also stating that Professional Account Management (PAM) is believed to be a scamWe would like to state up front that we are in contract with PA turnpike to collect delinquent toll violations which they have listed with us for CollectionsEach plate number involved in a toll violation is run against the DMV to obtain registered owner and address informationBoth PA Turnpike and PAM receive this information in this manner, in addition to other address verification measures to ensure all notices and toll violations are being sent to the proper personPAM has been in business since and counts some of the largest parking and tolling agencies in the country as our Clients, in addition to being an A+ Accreditated business with the Revdex.comUpon receipt of your complaint, I have reached out to PA Turnpike to gain additional information and to verify the validity of the toll violationFor reference, this toll violation (#10312809) was issued on 8/18/After failure to pay, the account was sent to PAM for collections on 12/08/with a total amount due of $Please note all added fees and fines are placed on an account by PA Turnpike prior to placement with PAM for collectionsPAM does not add any fees to an account, nor do we have the ability or authority to reduce or dismiss a violation placed with usYou indicated in your complaint that you were not able to locate the violation on the PA Turnpike websiteYou would not be able to, as once the account is sent to Collections, it is no longer available on the PA Turnpike websiteUpon speaking with PA Turnpike, they provided the following answer, which is copied verbatim from their Violations Manager:"I did pull violation and this was a vehicle owned by Lexus of West Chester, Pottstown Pike, Chester Springs, PA They sent us a lease agreement showing that MrRobert [redacted] had this vehicle from 8/17/at 6:14pm to 8/28/until 5:pm If Mr [redacted] does not believe he had his car in for service and received this loaner vehicle, he should contact Lexus of Chester Springs at ###-###-####."Thank you for the opportunity to respondI have placed your account here at PAM into cease communications so no further calls or letters will be sent to you regarding this toll violationThis does not dismiss the violationPer PA Turnpike, please contact Lexus of West Chester directly should you feel this information was provided in error.Sincerely,Professional Account Management, LLC

Dear MrDe La ***,We appreciate the opportunity to respond to your complaint filed with the Revdex.comWe understand you are stating you do not recognize the plate number associated with toll violations issued by our Client, the Cameron County Regional Mobility Authority (CCRMA), which are now placed with Professional Account Management (PAM) for collectionsWe would like to state up front that all toll violations, and subsequent notices, are mailed to the DMV registered owner/address on file at the time of the toll violationsIt appears there were two toll violations which took place on 12/15/for Texas plate number [redacted] The missed tolls were $and due to non-payment to CCRMA, an additional $penalty fee was added to the account prior to being sent to PAM for collections and pursuant to Texas Transportation Code Chapter Regarding the status of the account in your name, there are a couple of options depending on your situationIf you are stating that you do not own, or have ever owned, the above mentioned plate number, we (as well as CCRMA) require an official DMV print out of all plates belonging to you covering the period of the toll violations (12/15/2016)If it is shown that you did not own that plate number at the time, the violations will be dismissedIf you did own the plate, but it was either stolen or sold prior to the violation date, we request a bill of sale or police report dated prior to the violationsIf someone may have borrowed your car, you would still be responsible for the toll violations as the registered owner of the vehicleThis would also apply if you rented or leased a vehicle with the above mentioned plateThank you again for the opportunity to respond and please feel free to submit any documentation to me directly via this Revdex.com complaint or to our email address: [email protected] receipt of any documentation, I will immediately forward to our Client for reviewPlease note that PAM does not have the ability or authority to reduce or dismiss any violations placed with us by CCRMA without their express permissionSincerely, [redacted] Professional Account Management

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Dear Revdex.com, Thank you for the opportunity to respond to the complaint from Mr [redacted] We have researched the situation and found that the violations and fines charged to Mr [redacted] are valid, and no mitigating action is necessary The violations issued by the Bay Area Toll Authority (BATA) and assigned to Law Enforcement Systems, LLC (LES) occurred during the time period of April to May The violations occurred on the Golden Gate Bridge which only accepts payments via electronic transponder The letter that Mr [redacted] received only listed one violation, however, when he looked up the account on the website, it showed his full balance from all violations listed with LES by BATA Attached is the validation of the accounts listed with LES The accounts have not been listed with the national credit reporting agencies and Mr [redacted] has started to make payments on the account balanceWe stand ready to assist Mr [redacted] with any further inquiries

Dear Revdex.com, Thank you for the opportunity to respond to Mr [redacted] ’s complaint filed with the Revdex.comWe understand he is stating that a citation issued by our client, the District of Columbia Government (DC), was issued to her in error due to not owning the vehicle in question and the plate being from a state in which he does not live We have placed Mr [redacted] ’s account here at Professional Account Management (PAM) into cease communications while we reach out to DC for validation of the debt and any additional information they may have regarding the following citation: · Citation# 8145411256: Issued on 06/13/at 16:to Delaware license plate number [redacted] for No Parking-Loading ZoneThe initial amount of the violation is $and DC mails a notice to the DMV registered owner address, Mr [redacted] on 07/20/(please see attached copy)DC sends Mr [redacted] ’s account to PAM for collections on 11/17/with a total amount due of $DC reports that the citation was never appealed or disputedAn initial collection notice was mailed to Mr [redacted] the same dayA 2nd ‘sweep’ notice was sent on 09/15/I have reached out to DC upon receipt of Mr [redacted] ’s complaint and have asked them to review and provide any information they have concerning this citationThey have responded that Mr [redacted] has never contacted them to dispute or appeal this particular citation and, because of this, is liable for the citationThey did state that Mr [redacted] currently has two additional citations under this plate number that he is currently in the process of appealing (they are not listed with PAM as of yet)We also show other citations in our system under Mr [redacted] , however they are under different plate numbersThose will not be addressed in this complaint, but if Mr [redacted] would like to discuss those as well, he can certainly reach out to me personally to discussThe most recent collection notice Mr [redacted] received was in reference to the above mention citation, so this response will only address this particular citationI have attached the copy of the notice DC has mailed to Mr [redacted] It does appear they went to an address in Delaware, however DC also states that all notices are mailed the registered owner and address on file with the DMV at the time of the citation and it is up to the citizen to keep that information up to date DC also confirmed that the mail was never returned as undeliverableIf Mr [redacted] is stating that he has never owned the plate number in question, DC does request Mr [redacted] provide a DMV abstract showing that he did not own the plate number in question at the time of the violationOnce received, they will re-review the citation for potential dismissalThe DMV abstract will provide a list of plates owned by Mr [redacted] that would date back to the date of the citation (06/13/2015)Or, if Mr [redacted] did own the plate but has sold it they request a Bill of Sale showing the date the plate was released from Mr [redacted] ’s liabilityIf Mr [redacted] can provide this documentation, please submit it directly to my attention here at PAM and I will ensure this gets to DC immediately for reviewThis can be submitted directly to our escalation email address [email protected] or please feel free to fax it to ###-###-####Please note that PAM does not have the ability or authority to dismiss a citation issued by DCDC is requesting the documentation mentionedThey did also suggest that Mr [redacted] may try to contact the DC DMV to discuss the citation, but cannot guarantee they will not just refer Mr [redacted] back to PAMWe would also like to note that PAM no longer reports to any credit bureau agency and has not since June of At that time, we submitted all previously reported accounts for deletion with the major credit bureausGoing forward, no information will be reported to the credit bureaus for Mr [redacted] Thank you again for the opportunity to respond and should the Revdex.com or Mr [redacted] have any further questions or concerns, please do not hesitate to contact meSincerely, [redacted] Professional Account Management

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I in response to the reply from PAM, I found that my issues have not really been answered, and that a bunch of excuses leave me right where I have been with my issuePAM sent me a bill with no instructions to dispute anything, whether with their own company or with BATANo response was indicated to what they are doing considering this matterI want to know what their actions will be regarding sending bills with no other information other than how to pay a faulty billAlso, I was charged on a progressive scale based on how late the bill wasI was charged at the first step and never sent the bill, having legally switched my address, they sent the bill to an address that I did not live at and let the charges increase to maximumThis is an issue that is also PAMs because they are continuing to send bills to old registration addressesIf someone changes their address, and PAM does not check and sends the bill to the wrong address, PAM should be liable for negligence for not rising to the standard of care that they should checking motor vehicle information that changes quite oftenAgain, I would like to know what action is being taken to fix this problem with their proceduresLastly, I have not received any information other than being pointed at BATA for my billHow about having a supervisor from BATA call me to resolve the issue that both PAM and BATA have? I need not do any appeal process with BATA, because I was never notifiedIt is a technical problem with PAM-BATA, and not my issueLastly, the story given by PAM, saying that I passed through a toll booth designated for fast pass is wrongThe light up sign said "CASH", and there was nobody in the booth to collect cashFor following the sign I was lead to pay more, and brought into this debacleI would like PAM to contact their co-agency, BATA, and solve the disputeThen please contact me by emailing me a direct number for me to call the supervisor at who can assist me in solving this disputeThank you Regards, [redacted]

Dear Revdex.com, Thank you for the opportunity to respond to Mr [redacted] complaint filed with the Revdex.comWe understand Mr [redacted] is stating that he has not received notices of toll violations issued by our Client, the South Norfolk Jordan Bridge (SNJB) and is requesting a reduction in fees added by SNJB on the accounts that have since been assigned to Professional Account Management (PAM) and MRS Associates (MRS)We have reached out to SNJB in request validation and any additional information they may have regarding the accounts placed with PAM and MRSAs of today, only one of the accounts under Mr [redacted] name is placed with PAMThe other are listed with MRSSNJB has responded they have not received any communication from him, either in writing or via phoneWe do understand Mr [redacted] is stating he called SNJB to discuss the accountsUnfortunately my contact at SNJB (Violations Manager), found no record of a phone call placed to SNJBHe did request that if he would be able to provide the date, time and person he spoke to, he can look into it furtherSNJB also stated they are not showing any kind of vehicle registration hold has been placed by them on any of the plates associated with Mr [redacted] They did suggest to contact the DMV to inquire about the plate registration hold he stated he has (via a phone call to PAM), as SNJB does not show any holds were placed by themAll notices from SNJB, PAM and MRS are sent to the DMV registered owner and address of each license plate, which at the time of the violations, were shown to be Mr [redacted] For reference the following accounts are currently open and due for Mr [redacted] : SNJB Vio/Inv# Plate Number Date Sent to Collections Assigned Agency Amount Due [redacted] [redacted] 03/28/ MRS $ [redacted] [redacted] 08/06/ MRS $ [redacted] [redacted] 04/16/ MRS $ [redacted] [redacted] 11/24/ MRS $ [redacted] [redacted] 02/10/ MRS $ [redacted] [redacted] 11/08/ PAM $Please note that PAM or MRS do not have the ability or authority to dismiss or reduce any accounts placed with us by SNJB without their express consentSNJB has confirmed the validity of the above mentioned violationsMr [redacted] would need to contact MRS directly to discuss the above accounts which are currently listed with themThey can be reached at 1-800-929-For the PAM account, I have placed it into cease communications so no further letters or calls will be placed to Mr [redacted] regarding [redacted] If Mr [redacted] would like to contact SNJB directly to discuss the violations they can be reached at 1-855-690-SNJB(7652) M-F 8am-6pm EDTIf there are any further questions or concerns regarding Mr [redacted] account placed with PAM, please do not hesitate to askThank you, [redacted] Professional Account Management, LLC

Thank you for the opportunity to respond to the complaint from Mr*** We have researched the situation and found that the violations and fines charged to Mr [redacted] are valid, and no mitigating action is necessary Please see the account history below,· 07/07/ A camera speeding ticket was issued to DC license plate ES5179· 08/05/ DC notice mailed· 09/11/ DC notice mailed· 01/12/ Ticket listed with Professional Account Management, LLC· 01/13/ Collection notice mailed· 01/22/ Payment of $received from DC Account closed as paid in full.· 01/25/ Revdex.com complaint notification receivedThe account was paid in full with DC after being listed with PAM The customer’s account has been closed from collections since 1/22/and no further collection activity has occurredWe have attempted to contact Mr [redacted] and discuss our findings

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below IT IS IMPORTANT TO SAY THAT EVERY ATTEMPT TO COLLECT IN ALL THE LETTERS SENT THEY ONLY MENTIONED "Fernando MLima" WHICH IS MY MIDDLE NAME AND THE INNITIAL OF MY LAST NAME, MISLEADING ME TO UNDERSTAND THAT IT WAS ME REASON WHY I WOULD CALL EVERY TIME, AND GIVEN MY LAST NAME ( [redacted] ), THEY WOULD CONFIRM THAT IT WAS METHIS COMPANY WAS CLEARLY TRYING TO COLLECT A DEBIT BY ANY MEANS, EVEN IF FROM THE WRONG PERSON, TREATING ME TO REPORT IT TO THE CREDIT BUREAUI WOULD LIKE A FORMAL APPOLIGY LETTER FROM THIS COMPANY, CLEARLY STATING THE MISTAKE THEY'VE DONE AND THAT ALL ATTEMPTS TO CHARGE ME AND REPORT THIS TO THE CREDIT BUREAU WILL CEASEBy the way, I have not received any call from them Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have never received the check that they mentioned they played the same game back to November Even the supervisor left me a voice message on 05/03/that something might be wrong if I have not received the check Regards, [redacted] ***

Dear Revdex.com,Thank you for the opportunity to respond to Ms [redacted] ’s complaint filed with the Revdex.comWe understand Ms [redacted] is stating she had a negative experience when calling our office on March 28th, to discuss a toll violation listed from our client, South Norfolk Jordan Bridge (SNJB)I was able to pull up Ms [redacted] ’s account here at Professional Account Management (PAM) to review the notes provided by the Representatives she spoke withI have also put in a request with our Call Center Manager to review the actual recordings of the phone calls to ensure our Representatives handled the call with professionalism and courtesyAccording to our notes, Ms [redacted] spoke with an initial Representative at 5:31pm CST inquiring about the toll violation listed with PAMShe stated she has not owned the vehicle/plate in nearly years and this was not her violation (please note violation is from 2014)Ms [redacted] requested to speak with a Supervisor and was transferred to our Escalations Supervisor at 5:44pm CST in which Ms [redacted] was informed of the dispute processMs [redacted] also requested copies of the notices sent to her from SNJB, which I have attachedAt 6:29pm CST Ms [redacted] spoke with our Call Center Supervisor and he informed Ms [redacted] of the same dispute processAgain, I have asked for recordings of the conversations amongst Ms [redacted] and our Call Center employeesShould any unprofessional actions have taken place by our Representatives, I will ensure the issues are addressedWe would like to state, as we know this was the central complaint from Ms [redacted] , is that all toll violation notices from SNJB are mailed to the DMV registered owner and address at the time of the violationIt is up to the citizen to ensure the DMV has an updated address on fileFor reference, the following toll violation is listed with PAM:· Violation# A381217: Issued on August 28th, to Pennsylvania plate number JGFSNJB mails the registered owner, shown to be Ms [redacted] , an initial violation notice on 09/13/in the amount of $ Notices were sent again on 10/14/& 11/14/2014, with increasing non-payment penalty fees added by SNJBMs [redacted] ’s account was sent to PAM for collections with a total amount due of $Once updated address information was received from the DMV, Ms [redacted] was sent an additional PAM collections notice on March 20th, It is common practice to obtain updated address information for a citizen once an account is sent for collections or after a longer period of time has elapsed between notices being sent, as was the case with the most recent PAM notice mailed to Ms [redacted] I have attached copies, as requested, of all of the notices sent to Ms [redacted] by SNJB which shows the same Harrisburg, PA addressAgain, all notices sent by SNJB are mailed to the DMV registered owner and address at the time of the violationShould the Revdex.com or Ms [redacted] have any further questions or concerns, please do not hesitate to contact meSincerely, [redacted] Professional Account Management, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I read their response and am pleased however it is untrue what they claim as I used snail mail and sent two separate copies of the cancelled $check and although she claims I have sent email copies of the $check for another citation that is also untrue I do not even have a copy of the $check in my photo library to send Sigh Anyway, sounds like progress and hopefully, a resolution Regards, [redacted]

The refund check was mailed on March 21, We have submitted a check research and will provide a final response once a response to the research request is received

I just wanted to reach out and update you on my recent complaint I have recently submitted to the Revdex.com.I currently have an open Revdex.com complaint# [redacted] due to improper collection processes by PAMThis submission has been prepared as the result of a phone call I received from Delaware EZPASS as the result of notification they received from PAMOn June at 15:EST I received a phone call from (302)678-A man by the name of [redacted] said he would like to speak with me in regards to one of the letters I had sent to PAMI asked him whether he was contacting me as the result of my active Revdex.com complaintHe said he was unaware of my contact with the Revdex.comHe said he was from DelDot(DE EZPASS)During the call I asked what department he worked for and he said he was a quality assurance analyst.I have prepared a breakdown of this phone call from start to finish to document our interaction and expose the improper collection processes of PAM[redacted] said he was contacting me as the result information he received from PAM which included one of the letters they received [redacted] said that EZPASS had sent me two notices for each of the five violations in question in the mail in I reiterated to him that I had never seen any of these notices [redacted] claimed that he was looking at them while talking to me and that he could send them to my email addressHe even read my email address over the phoneI told him to send them by email so I could see them [redacted] never sent the email with the notices he claimed to be viewing while talking on the phone with me.I asked him had his company sent the supposed notices by certified mail and he said they are not required to and they did notI asked [redacted] what policies and procedures were put in place for customers who never received notices of supposed violations by mailIn summary [redacted] said it was my word against theirsHe said that the reason he knew the notices reached my address was because the notices were not returned to EZPASSI told him that mail not being returned to the sender did not guarantee it had reached its destinationI told him that he seemed to be an intelligent individual and that his assumption just didn't make sense.I took the opportunity to ask [redacted] why I was unable to view the violations on their website which is the practice for EZPASS entities [redacted] said that violations with pictures are removed from their website after days when the violations are handled by PAMI pivoted to ask [redacted] the cost of each specific toll violationHe said each of the five tolls equaled $I asked him why PAM was attempting to collect over $for each supposed violationHe went on to explain the breakdown that included multiple late feesI asked [redacted] how PAM could collect late fees from me even though I had not received proper notification of the violationsI was never given a chance to pay them in a timely fashion if these supposed violations with pictures actually existI asked him the policies and procedures during collections for a customer with circumstances like mineHe ignored my requestI told him that the collection of late fees in my situation needed to be revisited pending photo verification of my vehicle in the email he planned to send was validHe said he would give no break on late feesI asked [redacted] how I could contest his decisionHe said I could write another complaint to PAMI asked [redacted] why he couldn't help me since he was already on the phone with meWhy should I have to go back to square one? I then asked to speak to his manager in an effort to escalate the call since [redacted] seemed to have limited decision making power and his mind was already made upHe seemed to be pushing basic company lines and talking points that didn't apply to my current situationHe said his manager was unavailableI asked for the manager's name and contact information so I could establish a line of communication [redacted] then told me that he had no manager because his former boss position was on hold as of JuneShe had been out of the office since JuneHe said all he had was one other co-worker in his departmentI asked [redacted] could I speak to his former boss' supervisorHe said I could not speak to her and that she was the supervisor for the entire officeIn an effort to get rid of me [redacted] hastily attempted to connect me to the collections departmentI told him I failed to understand why he would connect me to collections because his department had contacted meHe said he only called me as a courtesy and he wouldn't call me back againI asked for his email information and he refused to share that infoHe said there was a general email address I could send a message toHe ended the phone call.After my conversation with [redacted] more questions than answers have come into focus.Why is information hidden from customers while PAM actively collects? Does the information he claims he has exist? How can PAM legally collect while providing no proof for the items they seek to collect? Why do they hide website information that is readily available via other EZPASS entities in the United States? Why are there no policies and procedures in place as it relates to their collection process? Do they operate while using no polices and procedures on a regular basis or just with me? How can PAM collect on the assumption that any customer receives notification via regular uncertified mail? Why is it that courtesy calls are provided while attempting to collect but absent when there is a chance to provide a customer a fair opportunity to make a timely payment? Why have I been unable to obtain a thorough breakdown of each toll they are trying to collect in writing? Has PAM rigged their collection process to hide information and proceed to aggressively pursue helpless customers?These are just some of the reasons I have come to the Revdex.com for helpPlease post this information anywhere necessary to assist me in stopping this concerning collection process against me.Thank you for your continued assistance in this matter as I await an official response from PAM.Sincerely, [redacted] ***