Professional Drywall & Construction LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Although I don't agree that the charges and fee is valid, I paid this to resolve the issue as the money was not worth me spending additional wasted time dealing with your company Did I use the toll lane, YES Did I have a valid Peach Pass and Sun Pass, YES Should I have received a fine? NO I paid the toll back when I first spoke with both your company and someone from Peach Pass I then voluntarily paid the $as my phone calls to your company yielded no results despite presenting documentation on occasions of proof of my accounts I realize your company is a collection agency and nothing more You don't have any customers therefore there is no true form of customer service Had I committed a violation and felt that the fine was warranted, I would have had no issue paying and thus would not have wasted my time trying to get the fee removed I presented proof that the fine was not legitimate and your company still is persistent in telling me it was I will consider this closed as it is apparent that there isn't anyone in your company that has decision making authority, just individuals that repeatedly spew the same nonsensical answer over and over again.
Regards,
*** ***

Dear Mr***, Thank you for the opportunity to respond to your complaint filed with the Revdex.comWe understand you feel you have been harassed by Professional Account Management (PAM) regarding a toll violation our client, the New Jersey EZ Pass issued to you on 06/28/Our records indicate
the NJ EZ Pass sent PAM notification on 12/11/to dismiss the violation in question (#***)Our records show the account was assigned to us by NJ EZ Pass (after a minimum of two notices were sent to you from them) on 9/25/An initial notice was mailed to you that dayWe show you contacted our office via phone on 10/17/to dispute the violation stating that you spoke to our Client a few days prior and they had agreed to waive the fees on the accountOur Representative advised you that our records did not show NJ EZ Pass had agreed to waive any feesOur Representative also advised you of the dispute process and where to submit your written dispute, as per policy of New Jersey EZ Pass and PAMUntil your complaint filed with the Revdex.com, we did not receive any written dispute from youOur Client, nor PAM, has the ability to look up accounts or apply tolls to another agency’s EZ Pass system (New York in your case)Due to a dispute not being received or confirmation from EZ Pass that they agreed to waive the fees, a 2nd notice was mailed to you on 11/06/and, due to non-payment/response, a 3rd notice was mailed on 12/07/I do not show that our Office has ever called you regarding the violation in questionPAM no longer reports any accounts to the credit bureaus and has not since June of Since your account was not placed with us until 2017, nothing has been (or will be) submitted to an credit bureau agency for this accountAgain, NJ EZ Pass did submit the violation for dismissal to our Office on 12/11/and nothing further is due for this violationIf you have any further questions or concerns, please do not hesitate to contact meSincerely, *** ***
Professional Account Management

Dear Revdex.com,Thank you for the opportunity to respond to Ms***'s complaint filed with the Revdex.comMs*** did also email our customer escalations department the day before filing this Revdex.com complaint and Ms*** and myself have been emailing regarding the tax intercept that took place in
relation to a parking citation issued by a former client of ours, the Newport Beach Police DepartmentI will be continually communicating with Ms*** via email until we are able to resolve her concerns. To summarize, Newport Beach Police Department is no longer a client of ours and has not been since April/May of Myself and several other of my co-workers have be trying to locate an account here for Ms*** and we have not been able to find any records of Ms*** despite searching by name, address, vehicle plate number, and intercept amount and dateI also confirmed with our Production Control Manager that Newport Beach Police has not sent a file to us for Collection or Tax Intercept since May of Needless to say, we are certainly confused as to why the Tax Intercept letter Ms*** received and provided with her complaint, dated just last month, lists our name and address and the company that recently intercepted her taxes. Again, I am working diligently with Ms*** personally through email communication to hopefully find out what may have happened with her account and tax intercept. Thank you again for the opportunity to respond and if the Revdex.com requires any additional information, has any concerns or would like a final status report once this is resolved, please do not hesitate to contact me directly.Sincerely,*** ***Professional Account Management, LLC

Dear Mr***, Thank you for the opportunity to respond to your complaint filed with the Revdex.comWe understand you are stating you are not responsible for a toll violation issued by our Client, the Georgia State Road and Tollway Authority (SRTA) due to not being in the State of Georgia at the time
of the 08/15/toll violationYou also state that Professional Account Management (PAM) has been ‘harassing’ you and demanding you send in Notarized information regarding non-liability of the tollUpon receipt of your complaint I did place the account into cease communications while I could look into your account further and obtain information on the phone calls which took place between you/your wife and PAMWe show that we have made no outbound calls to you regarding this account and have sent a total of collection notices, on 02/01/and 03/14/Please note that PAM does not have the ability or authority to reduce or dismiss any toll violations placed with us by SRTAWhen a citizen calls our office to dispute a violation, we have a procedure in place (via our Client and the laws of the FDCPA) to inform the citizen on how to dispute a toll violationWhen you called our office on 02/05/to state that your vehicle has not been in Georgia, our Representative & Supervisor informed you of the proper dispute process and provided you with our mailing addressWhen you called back on 03/02/2018, our Representative informed you that to date, we have not received your written dispute but could try calling again in days to see if we have received itYou called back on 03/30/to inquire about your dispute and our Escalations Representative informed you that to date, we have not received your written disputeShe advised you to re-send so we may, in accordance with our policies and procedures, send your dispute to our Client for reviewYou had stated that your vehicle was in Kansas at the time of the violation and you could supply us with information/proof of that claimWe have just recently received your written dispute and did reach out to SRTA for review and they have agreed to dismiss the violation in full for youPlease allow at least 24-hours from the date of this response for the account to be fully dismissed in our systemAgain, the account for SRTA toll violation number *** has been dismissed and nothing further is dueShould you have any further questions or concerns please do not hesitate to reach out to me directlyI can be reached at [email protected], *** ***
Professional Account Management (PAM)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
How about addressing the original complaint IN FULL?I gave names & datesThat was glossed over. I called TWICE and was told I OWE and laughed at & now someone else says something else and it was corrected as I stated. Why was I told what I was told and verbally abused? Where is that apology? Just because they are a collection agency, they are not allowed to do certain thingsWho do they think they are? Obviously they think they are special. Telling me that I am not going to get what I asked for (in writing) and laughed at is b.s. Being told that I still owe $100+ well after they were supposed to get their 'update'(twice) is unacceptable. Being transferred to another rep, when I asked for a supervisor and told 'that's how we do it' is b.s& unacceptable. I have been doing a similar job for over years and I would be fired if I said that to a customer and in addition didn't transfer them to a supervisor. They were caught in a lie. AND THEY KEEP POOR RECORDS, and that is deliberate hoping that stupid people will send it anywayWhere does it state that it is not on my credit report? Now I have to pay to get credit reports to verify because they are liars. If it appears on any report then I have to dispute it and spend my time & energyAnd NOTHING happens to them and they do it over & over and I see all of the complaints online.PAY ATTENTION TO THIS---I want a written letter sent to me ON THEIR LETTERHEAD stating that these charges were adjusted by the Pennsylvania Turnpike Commission and state the date they were adjusted, and that I paid it in full & state the date I paid it. Keep in mind I know the dates so it had better be accurate. I want the date on the letter & signed and mailed to my updated mailing address of N Olden Av Ext #162 Ewing NJ 08618. I expect it before the end of APRIL. That should be enough time for this meatball to research and tell the truth because what I received was a nothing and unacceptable. I am ENTITLED to get what I am asking fwriting. And I will research this and file a complaint if I FEEL LIKE IT. THIS IS TOTAL BT, and you can share this response with the incompetent one at this joke of a collection company.*** ***4/9/

Mr***,Thank you for the responseI would be happy to pass along any documentation you may have on to DC for reviewI apologize for not giving you a place to submit the documents outside of this Revdex.com complaintPlease feel free to submit them directly to me either by email:
[email protected] or via fax 414-831-I believe you can also submit them by replying here. As soon as I receive them, I will pass along to DC and let you know of the outcome just as soon as I hear back.Sincerely,*** ***Professional Account Management, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[AS YOU CAN SEE FROM THE ATTACHED PHOTO OF THE CAMCELLED CHECK IT IS THE TICKET NUMBER ON WHICH THEY SAY THEY ARE TRYING TO COLLECT - PAID THE DAY IT WAS RECEIVED FOR THE FULL $40.00IT SHOWS THE BANK PAID IT BY LOOKING AT THE DATA BELOW THE CHECK THE BANK NO LONGER RETURNS THE ACTUAL CHECKS BUT PROVIDES A COPY - THEY DID NOT ASK ME FOR A COPY OF THE BACK OF THE CHE K BUT IF THEY DID - THIS IS WHAT I WOULD SEND AGAIN
Regards,
*** ***

Dear Revdex.com, Thank you for the opportunity to respond to Mr*** complaint filed with the Revdex.comMr*** appears to be disputing two citations (#*** & ***) that were issued to him from our client, Bay Area Toll Authority (BATA), stating he did not own the vehicle at
the time of the violationsHe states he submitted a dispute with Professional Account Management (PAM) and BATA, and his account should be considered paid and closedWe would like to state up front, that we have worked with BATA over the last week and can confirm PAM did receive notice from BATA this week that his citations were dismissedPAM now shows Mr*** account as closed with a zero amount dueNo further action is needed from MrDelabruere, and we apologize for any inconvenienceAs background, PAM did receive a phone call from Mr*** in February of advising us that he sold the vehicle prior to the violations and should not be held liable for the amount dueWe advised Mr*** of our dispute process and the documents that are required to show Mr*** was released from liability prior to the October 9th & 13th, toll violationsUnfortunately, we do not have record of receiving anything from Mr*** around that timeWe did hear back from Mr*** on October 26th, after he received a reminder notice in the mail regarding the toll violations in questionWe advised Mr*** to mail in the requested documentation as we did not receive it when we last spoke with him in Our Correspondence Department received Mr*** documentation on November 1st, We did review the documentation he submitted, and we reached out to BATA and provided them with the documentation and asked them to review Mr*** accountBATA accepted the documentation and has voided and dismissed Mr*** violationsAs of November 18th, Mr*** has a zero balance due and his accounts for these two toll violations are closedWe hope this clears up any misunderstanding regarding Mr*** account with us here at PAMWe thank Mr*** for his patience and regret the delay in getting his violations resolvedShould there be any further questions, please do not hesitate to ask Sincerely, Lynsay Miller Professional Account Management, LLC

I wanted to follow up on my response to this complaint that I submitted yesterday afternoonI was able to get in contact with the City Manager in Los Gatos, as well as our West Coast Account Manager to discuss Mr***’s accountIt was confirmed that Mr***’s taxes were intercepted in the amount of $the week of April 3rd, The reason we here at PAM did not show any record of this is because Los Gatos did not send the file to us until just this weekTypically, the files are sent to us immediately so we may properly update our account, but that week’s files were just received by our Client Support Team late yesterday afternoonMr***’s account was updated to show the $interceptHowever, Los Gatos did agree to accept the $payment and consider that payment in full for Citation# They will be issuing Mr*** a refund in the amount of $This refund is being requested today and should be received by Mr*** within the next few weeks at mostPlease note that the refund is coming directly from the City of Los Gatos, not PAM as the funds were already intercepted and sent to Los GatosWe have made note in our system that Mr***’s account here is considered closed and paid in fullWe have also made note of the approved refund that is being issued by Los Gatos. Thank you again for the opportunity to respond and we hope this resolves Mr***’s concernsWe appreciate his patience as we researched and resolved. ______________________________________*** ***Compliance & Administration Coordinator

RE: Revdex.com ***, *** *** *** ** ***Dear Mr***,Thank you for the opportunity to respond to the complaint from Mr***. We have researched the situation and found that the violations and fines charged to Mr*** are valid, and no mitigating action is necessary. The
documents that Mr*** provided to Professional Account Management, LLC are attached to this complaint response. In order to complete a review of the account, official DMV documents recording the sale and transfer of the vehicle from Mr*** prior to the violation being issued would be required. If Mr*** is able to obtain and provide official DMV documents recording the sale of his vehicle and removal as the registered owner, we would be more than willing to review the account further. Sincerely,*** *** *** ** ***Professional Account Management, LLC

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. my company paid this and is not dealing with DEDOT directly
Regards,
*** ***

The record was recalled and closed from Professional Account Management, LLC (PAM) on 7/11/by the District of Columbia (DC). PAM has closed the record and ceased all collection activity on this account. If the record remains open with DC, Ms*** will have to get any additional information directly from them as PAM is no longer handling this account

RE: Revdex.com# ***, *** *** *** ** *** Dear Revdex.com, Thank you for the opportunity to respond to the complaint from Mr***. We have researched the situation and found that the violations and fines charged to Mr*** are valid, and no mitigating action is necessary.
The District of Columbia listed two accounts with Professional Account Management, LLC, which have both been reported to the credit reporting agencies. A request for validation was received on 2/9/16, and in response to that request, the validation documents were mailed on 2/15/We attempted to contact Mr*** to discuss our findings, however, were unsuccessful in our attemptA copy of the validation documents that were mailed, are available if necessary, but we also remain willing to work with Mr*** to resolve the issues presentedSincerely, *** *** *** *** Professional Account Management, LLC

RE: *** *** *** ** ***
Dear Mr***?xml:namespace prefix = "o" ns = "urn:schemas-microsoft-com:office:office" /
Thank you for the opportunity to respond to the complaint from Ms.***. We have researched the situation and found that the account Ms*** refers
to as a medical debt is a parking ticket that was issued by the City of Hyattsville MD. Professional Account Management, LLC does not service medical accounts
We have attempted to contact Ms. *** and discuss our findings. We are willing to assist Ms*** further with the parking ticket account that is listed with Professional Account Management. The contact phone number is ***
Sincerely,
*** ***, Manager Call Center Operations
Professional Account Management, LLC

I could not respond properly on my phone. I requested the ITS Form Fiduciary Authority and ITS Form Proof of Claim that should have been filed in the County with a copy to me.I paid the Delaware tolls in Maryland without requesting these firms to prove PAC right to claim a debt against me I have never received any validation from PAC pursuant to federal regulations.Please place this as my response

Dear Ms***,Thank you for the opportunity to respond to the complaint filed with the Revdex.com by Mr*** on 8/15/We understand he has concerns about not receiving written confirmation of payment for two tickets incurred by our clients, the Delaware Department of Transportation (DelDOT)
and the New Jersey EZ Pass Express Lanes (EZ Pass). Let me start by saying that I have worked with our payment and processing area to have a copy of Mr*** payment statement printed out (see copy attached). Although this is not a receipt, it does confirm that his payment was processed and that his account has a zero balance. It is going out to Mr*** in today’s mailAlthough the attached statement of payment should resolve this complaint, in an effort to clarify the situation I would like to lay out the events leading up to Mr*** payment and explain our policies on providing written confirmation of payment.September & October 2013: Mr*** is issued a toll violation by DelDOT and EZ PassFebruary 2014-February 2015: Mr*** unpaid violations are sent to us for collections and he is sent letters regarding his EZ Pass account ($101.05) and letters regarding his DelDOT account ($66.50)February 18th, 2015: Mr*** calls us to inquire about his account and the amount dueWe offered to settle the EZ Pass account for $and Mr*** made a promise to call back in to pay within daysUnfortunately, we did not hear back from Mr*** within those daysAugust 12th, 2016: Mr*** son calls in to inquire about the two accounts and what the balances are to dateWe again offered to settle the EZ Pass account for the lower amount of $Mr*** son was advised the total amount due to settle both accounts would be $He advised our telephone representative he or his father would call back to make a paymentLater that day, payment was made over the phone via credit/bank card for the full amount due of $Mr*** was given a confirmation number once the transaction was complete in order to track the payment and also advised he would be able to confirm, via his credit/bank card statement, that payment was made to Professional Account Management, LLC (PAM) on 8/12/2016.August 15th, 2016: Mr*** calls our office stating he wanted written documentation of his payment made on 8/He was advised again of his confirmation number for tracking and to refer to his credit/bank statement for proof of paymentIt is our practice to give all citizens that call to make a payment with our office a reference number in order for them to easily track their payment should they need to call us in the futureThe reference number given to the citizen is unique to their payment and account and can only be generated when a payment is madeShould Mr*** contact us in the future and provide this reference number, any person in the PAM call center would be able to confirm his payment of $was receivedIn addition, his payment of $will be shown on his credit card statement as paid. As mentioned above, to help resolve this matter a statement of payment confirmation has been mailed to Mr***. Thank you again for the opportunity to respondShould Mr*** have any further questions, please do not hesitate to contact me.Thank you,*** ***
Compliance & Administrative Coordinator

Dear Revdex.com, Thank you for the opportunity to respond to MsWall’s complaint filed with the Revdex.comWe understand MsWalls is stating that the violations she received from our client, New Jersey Turnpike Authority (EZ Pass), were issued in error due to having a valid EZ Pass transponder at the
time of the violationsWe would like to state up front that upon receiving MsWalls’s complaint, we immediately reached out to EZ Pass in order to retrieve any account information and documentation they have regarding MsWalls’s violationsIn total, MsWalls has toll violations listed with Professional Account Management (PAM)To date, we are awaiting a response from EZ Pass.MsWalls only mentions violations in her complaint, but we are having EZ Pass look into all as they do appear to have occurred around the same time frameThe open accounts currently with PAM include: Citation# T$(5/23/2016, 3:27pm)-DisputedCitation# T$(5/21/2016, 7:05pm)-DisputedCitation# T$(6/06/2016, 7:13pm)Citation# T$(6/18/2016, 3:38pm)Citation# T$(6/22/2016, 7:20pm) According to MsWalls’s dispute received by PAM on 10/21/2016, she states she has a valid EZ Pass transponder and provided her account number and transponder IDAs MsWalls correctly understood, PAM does not have the ability to look up EZ Pass accountsThis can only be retrieved from EZ PassIn many cases, even with a transponder, there are reasons why the transponder may not result in a properly paid toll (i.eexpired credit card, improperly mounted transponder, etc.). And EZ Pass is looking into this to verify the violationsWe will provide a complete response just as soon as we hear back from EZ PassIn the meantime, we have ceased all collections activity on this account awaiting more information.If the Revdex.com or MsWalls has any questions or concerns, please do not hesitate to contact me Sincerely,Lynsay MillerProfessional Account Management, LLC

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ** ** ***

RE: Revdex.com TX ***
Dear Revdex.com,
Thank you for the opportunity to respond to the complaint from Mr***. We have researched the situation and found that the violations and fines charged to Mr*** are valid, and no mitigating action is necessary. Attached is a
copy of the ticket record from the City of Houston for Mike *** as the registered owner of the license plate that the violation was issued to. The registered owner information was provided to the City of Houston by the TX Deptof Transportation.
If Mr*** has any supporting documents of his claims then I would be willing to assist with reviewing his claims further
Sincerely,
*** ***, Compliance Manager
Professional Account Management, LLC

RE: *** *** *** ** ***
Dear Mr***,
Thank you for the opportunity to respond to the complaint from Ms***. We have researched the situation and have chosen to remove the violations and fines from Ms***’s account and release the charges from any further collection activity. The license plate state that the violation was issued to was inconclusive in the photo image and therefore Ms*** was incorrectly associated with this violation
We have attempted to contact Ms. *** and discuss our findings.
Sincerely,
Sonya S***, *** *** *** ***
Law Enforcement Systems, LLC