Professional Drywall & Construction LLC

Dear Revdex.com,Thank you for the opportunity to respond to Ms [redacted] ’s complaint filed with the Revdex.comWe understand she is stating she has previously written Law Enforcement Systems, LLC (LES) regarding two toll violations issued by our Client, the Delaware Department of Transportation (DelDOT), but has not received a responseWe would also like to clarify why Ms [redacted] received notices from both Law Enforcement Systems and Professional Account Management (PAM) regarding the following toll violations:Violation#’s & 4260632: Issued 05/15/@ 10:18am (4260631) and 6:51pm (4260632) to Texas plate number MHXDelDOT mails the DMV registered owner of this plate number, shown to be Ms [redacted] , violation notices on 9/11/and second on 10/22/Penalty fees are added as dictated by State of Delaware Code-TITLE 21, CHAPTER § For failure to respond, Ms [redacted] ’s accounts are sent to LES for collections on 2/12/with a total amount due of $($66.50/each) Ms [redacted] is sent the first collection notice from LES that same day.On June 14th, our contract with DelDOT was successfully transitioned from Law Enforcement Systems to Professional Account ManagementBoth entities are wholly owned subsidiaries of Duncan Solutions, IncIt has been the goal of Duncan over the last year to transition our LES Clients to PAM in order to allow LES to be focused on other aspects of Duncan Solutions business activities and PAM be the sole Collection AgencyThis would explain why you received a collection letter from LES prior to the contract transition in June of Your most recent letter (5/27/2017) would be under the PAM nameI have reached out to our Client and researched your account here at PAMWe do not have any record of receiving a dispute notice from you at any timeYou did mention you still have the certified mail records from when you mailed us the disputeIf you would be able to provide a copy of that, I would be happy to provide that to our Correspondence Supervisor to see if she may be able to find anything furtherAlso, DelDOT has confirmed they have not received a dispute notice for these violations eitherThey do show Ms [redacted] called their office on 3/21/2016, however the accounts were already sent to LES for collections and the opportunity to appeal directly with DelDOT had passedDelDOT did validate the violations in question as well and provided copies of the letters that were mailed to Ms [redacted] prior to the accounts being placed for collectionsI have placed a cease communications on the accounts and no further letters or calls will be placed regarding the above mentioned violationsIf Ms [redacted] would care to submit the proof of dispute submission, I will get that to our Correspondence Supervisor as soon as possible for reviewShould the Revdex.com or Ms [redacted] have any further questions or concerns, or Ms [redacted] would like copies of the notices DelDOT sent, please do not hesitate to ask.Sincerely,Professional Account Management, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below How are you doing? I do not agree with their resolution that have proposedI see nowhere in the response where they addressed thier unprofessionalism and disrespect towards meThey mention the Speakibg with Pam however, Pam was not available anytime I asked to speak with a supervisor, now she is availableThis company is playing games with people and thier creditIt would be helpful for them to send in detail what the tickets are covered, what the total amount is, and the total amount due with the one program discounted that I will have to payThis way it is on record and there can be no excuses of what they bring up or changing rules!Thank you Regards, [redacted]

Dear Revdex.com, Thank you for the opportunity to respond to the complaint from Mr [redacted] We have researched the situation and found that the violations and fines charged to Mr [redacted] are valid, and no mitigating action is necessary The accounts for ticket# [redacted] and [redacted] that were listed with Law Enforcement Systems, LLC by the City of [redacted] are paid and closedAll update notifications have been sent to the City of [redacted] ** If Mr [redacted] requires any further assistance, he may contact me directly at ###-###-####

Thank you for the opportunity to respond to the complaint from Mr [redacted] We have researched the situation and found that the violations and fines charged to Mr [redacted] are valid, and no mitigating action is necessary All accounts for Mr [redacted] are paid and closed with Law Enforcement Systems, LLC (LES) and he was able to renew his registration per his response We have researched and responded to previous requests and are willing to assist with any additional concerns, if they are presentedSincerely, [redacted] Law Enforcement Systems, LLC

Dear Revdex.com,Thank you for the opportunity to respond to Ms [redacted] ’s complaint filed with the Revdex.comWe understand she is stating that she had a valid transponder at the time of a toll violation issued by our client, the I-Express Lanes, now placed with Professional Account Management (PAM) for collectionsShe also states that she has provided proof of having an active transponder and the license plate in question attached to the account, but has received a response requesting the same information she has already submittedHopefully we will be able to address Ms [redacted] ’s concernsWe would like to state up front that PAM does not have the ability to dismiss any violations listed with us from Express LanesThey do allow us to extend a ‘first time forgiveness’ program to eligible citizens, which discounts the total amount due by 25%Ms [redacted] would qualify for this programFor reference, the following violation is currently listed with PAM:· Violation# 191562114: Issued on 1/19/to Virginia plate VBVThe amount of the missed toll is $An initial toll violation a notice is mailed by Express Lanes to the registered owner/address of the plate on 2/03/An Administrative Fee of $is added to the violation, bringing the total amount due to $Due to non-payment a 2nd notice is mailed on 3/21/with an additional $Administrative Fee added, bringing the total amount due to $Due to non-payment an additional $penalty fee is added, bringing the total amount due to $The account is sent to PAM for collections on 5/15/All added fees are dictated by Code of Virginia § 46.2-819.3.We do have record of Ms [redacted] calling our office on 5/23/to dispute the violationOur Representative advised her, per policy, that when claiming to have a valid EZ Pass at the time of the violation, we do require an EZ Pass statement from the month of the violation (January 2017) as well as the vehicle list showing the plate number was registered at the time of the violationWe did receive documentation from Ms [redacted] on 6/6/2017, however it was not the documentation that was requestedWe only received a printout of plate numbers, not the vehicle listing as shown on the EZ Pass account, which would list the vehicles and when they were added to the accountAlso missing was the January EZ Pass statementWe sent a letter to Ms [redacted] the same day requesting this informationTo date, we have not received anything furtherMs [redacted] did call us again on 7/14/and we did advise her again of the documentation that was neededWe also offered her the 25% discount as mentioned earlier, but she declinedI did speak with a representative at Express Lanes and they did confirm that this particular violation has not been paid at any time, nor were any fees waivedAs Ms [redacted] stated in her complaint, she did pay for a violation that took place in 2015, in which they did waive the fees for herAgain, we would like to state that Express Lanes only authorizes PAM to offer the ‘first time forgiveness’ discount to eligible citizensWe are not able to reduce an account any furtherIf Ms [redacted] would be able to provide the requested documentation (January EZ Pass statement as well as vehicle list from EZ Pass site showing the date the vehicle was added), I would be happy to submit that to Express Lanes and request further review of the violation in questionIn the meantime, I have placed a cease communications on Ms [redacted] ’s account here at PAM so no further calls or letters will be sent regarding this violationAlso, the ‘first time forgiveness’ discount offer still stands should Ms [redacted] want to take advantage of the programI have been in contact with Ms [redacted] via my work email address, so if she would care to submit those documents directly to me (or through the Revdex.com) I will get them forwarded to our Client for review.Thank you again for the opportunity to respond.Sincerely, [redacted] Professional Account Management, LLC

Dear Revdex.com, Thank you for the opportunity to respond to Mr [redacted] ’s complaint filed with the Revdex.comWe understand he is stating that he has attempted to contact Professional Account Management (PAM) numerous times to discuss a citation issued by our client, the City of Milwaukee, but has not been able to reach a RepresentativeWe have looked into Mr [redacted] ’s account and it appears the City of Milwaukee voided the citation on 9/15/and we mailed Mr [redacted] a letter confirming this the same dayI was able to look into his account and reach out to the City of Milwaukee to ask if Mr [redacted] has made any attempts to contact either the City of PAM regarding this citation but according to notes in our system, we do not show any contact was madeWe do understand Mr [redacted] is stating that he would be able to provide copies of his contacts with the City and PAMIf he would be able to forward that information to me directly, I would be happy to look further into why, if Mr [redacted] did contact our office, why there was not a response givenI do know that PAM does not have a voicemail system where citizens can leave a message and request a call backWe do have an escalations email (which I monitor) however after searching through the emails back to when the citation was issued, I have not seen anything come in from Mr [redacted] I can certainly look deeper into the issue if Mr [redacted] would be able to provide any additional information such as days/times called, number called, email sent, etcAgain, the City has voided and following citation and nothing further is due: · Citation# 103260194: Issued on 5/11/to Wisconsin plate number [redacted] for an ‘expired meter’ violationAn initial violation notice is sent to the DMV registered owner, Mr [redacted] , on 06/06/and a 2nd notice is mailed on 6/16/After failure to pay or appeal, Mr [redacted] ’s account is sent to PAM for collections on 8/1/with a total amount due of $The one, and only, collection letter is mailed within days of receiving Mr [redacted] ’s account at PAMThe City of Milwaukee voided the citation on 9/15/and the account is now considered closedWe would like to state that PAM has only sent one notice to Mr [redacted] after his account was received by PAM for collections on 8/1/We do not show that Mr [redacted] ever contacted our office, either by phone, mail or emailAlso, when appealing a City of Milwaukee parking citation, a citizen would need to call the City to set up a hearing to appeal the citationWe do not show that Mr [redacted] had done that eitherAgain, if Mr [redacted] would like to provide the copies of communication he states he had with the City and PAM, I would be happy to reach out to our Supervisors and the City in order to investigate furtherThank you again for the opportunity to respond and should the Revdex.com or Mr [redacted] have any further questions or concerns, please do not hesitate to contact meSincerely, [redacted] Professional Account Management

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Recently a check for $was received, but the total amount should be $ Thus, an additional check of $is required as that was paid directly to FasTrak.The run around, the number of calls made, correspondence by me, and run-around resulting in having to file a Revdex.com complaint has been exhausting for a simple matter which should have been resolved much earlier.PENDING: $ Regards, [redacted] ***

Dear Revdex.com,We are in receipt of Mr***'s rebuttal response filed with the Revdex.comWe understand he is stating that he did not own the vehicle/plates at the time the violations occurred on June 8th and 14thWe would like to reiterate that the Georgia State Road and Tollway Authority (SRTA) runs the plate number involved in the violation through the DMV and the registered owner of that plate number/vehicle at the date and time of the violation is held liable and is sent violation noticesSRTA or PAM does not have the ability to run a plate number history through the DMV to look up the registered owners over a period of timeOnly the person listed on a particular day and time are shownOn the dates and times of each of the violations, Mr [redacted] was shown to be the registered owner.We do understand Mr [redacted] is saying he was not the registered owner at the timeWhen Mr [redacted] called our office on September 7th and October 17th, we stated that we would need proof that Mr [redacted] was no longer the register owner associated with FL Plate# [redacted] Per policy, we require some type of document showing transfer of liability, bill of sale, etcshowing Mr [redacted] was released from liability of that plate number on the dates of the violationsTo date, PAM has not received such documentationIf Mr [redacted] would be able to provide such information, we would be happy to bring this to our client as proof he was not liable for the violations and certainly aide in getting Mr***'s account cleared with SRTA and PAM.Please let me know if any further information is needed.He mentions that he ‘provided registration data from the state of Florida on all vehicles and tags registered to me’I just wanted to add that providing this information does not constitute proof that he did not own the plate/vehicle in questionThat information only tells us which vehicles are currently registered to himThis unfortunately does not show us, or SRTA, that he did not own the tag# in question on the dates of the violationsAgain, if Mr [redacted] would like to send the documentation requested in my response, I would be happy to pass it along to SRTAHe can send it directly to me or through the Revdex.comHe can also mail it to my attention if he would like:Sincerely, [redacted] Professional Account Management, LLC

Dear Revdex.com,Thank you for the opportunity to respond to Ms [redacted] complaint filed with the Revdex.comWe understand Ms [redacted] is stating she never received toll violation notices from our client, South Norfolk Jordan Bridge (SNJB) and is unable to renew her vehicle registration due to non-payment of the violations, now placed with Professional Account Management (PAM)There are a total of three violations listed under Account number [redacted] currently listed with PAM:· June 15th, 2016: Two toll violations occur on the SNJB East Toll Plaza, one at 3:47pm and one at 4:07pmPhoto capture shows the license plate to be Virginia plate number [redacted] The toll violations are $4.75/each· June 28th, 2016: The third toll violation takes place on the SNJB East Toll Plaza at 5:46pmPhoto capture shows the license plate to be Virginia plate number [redacted] The toll violation is $· July 22nd, 2016: SNJB mails a ‘Payment Required’ notice to the registered owner of VA plate [redacted] , shown to be Ms***The total amount due is $if paid by August 21st, Please note, all notices are mailed the address on the file with the DMV at the time of the violationsAt the time of the violations, SNJB showed Ms [redacted] address to be [redacted] **A copy of this notice is attached.· August 22nd, 2016: SNJB mails a 2nd ‘Payment Required’ notice to Ms [redacted] with a total amount due of $This includes an added $non-payment penalty fee added by SNJBPayment is due by September 21st, to avoid additional feesA copy of this notice is attached· October 7th, 2016: SNJB mailed a ‘Vehicle Withholdings & Collections Warning Letter’ stating the total amount due ($39.25) must be paid by October 22nd, to avoid the account being sent to PAM for collections and a vehicle hold being placed on the platesA copy of this notice is attached· October 24th, 2016: For failure to pay the violations, Ms [redacted] account is sent to PAM for collectionsSNJB added a $collection fee as well as a $vehicle registration withholding fee to the account, bringing the total due to $PAM sends out the 1st Collection Letter A 2nd and 3rd Notice are sent to Ms [redacted] on December 5th, and January 10th, 2017, respectively· February 27th, 2017: Ms [redacted] calls the PAM office stating she has never received a notice from SNJB and asked which address we have on file for herWe did verify that we had her Freedom Avenue address and this was information obtained from SNJB and from DMV records at the time of the violations· February 28th, 2017: Ms [redacted] pays her account in full in the amount of $Again, we do understand Ms [redacted] claims to have not received any notices from SNJB or PAM regarding the above mentioned toll violationsAll notices are mailed to the DMV registered address on fileIt is up to the citizen to ensure a current address is on file with the DMVTo confirm, we do show Ms [redacted] paid her balance in full on February 28th, Typically the vehicle registration hold will be released within 48-hours of an account being paid in full with PAMWe hope we have been able to clear up the status of Ms [redacted] account here at PAM, provide details of the toll violations in question and explain why Ms [redacted] may not have received the initial noticesShould the Revdex.com or Ms [redacted] have any further questions please do not hesitate to contact me.Sincerely, [redacted]

Good Afternoon Revdex.com! I just wanted to follow up quick on this particular Revdex.com responseI know, according to my dashboard, still have days to respondUnfortunately this particular complaint and the issue of the refund was ultimately an error on the end of our Client and I just received confirmation and supporting documentation from them about minutes ago despite nearly days of askingI want to formulate a thorough response for Mr [redacted] but just need a bit more time to put everything togetherI will absolutely have a response to Mr [redacted] by end of day Monday the 22nd, which may be a day beyond the allotted timeVery sorry for the delay, but I truly could not answer his complaint without our Client’s response on thisThank you and have a great weekend, ______________________________________ [redacted]

Mr [redacted] ,Thank you for the chance to respond again to your complaintWe do understand you are disputing the fees that the IL Tollway has added to the violations prior to being placed with Professional Account ManagementAs stated in our original response, PAM does not have the ability or authority to dismiss all of the fees associated with the violationsWe are only allowed to offer a lowered settlement amount of $Also, as stated in our original response all notices from the IL Tollway are sent to the DMV registered address at the time of the violationIf you may be able to provide us some kind of documentation showing that your address was changed with the DMV prior to the issuance of the notices, I would be happy to submit that to the IL Tollway right away for re-review of the violationsIf you would like to attempt to give the IL Tollway a call directly to discuss the violations and request dismissal of the their added fees, please feel free to do soThey can be reached at ###-###-####Again, PAM does not have the authority to reduce the amount due any further than the $discussed during your call to our officeWe have placed the account into cease communications which will stop any calls or letters from being sent to youPAM will not seek further collection on this account, but please note this does not dismiss the violations, only that PAM will not actively seek collectionsThank you again for the opportunity to respond and if you need further information or have additional questions please do not hesitate to contact meSincerely, [redacted] Professional Account Management, LLC

RE: Revdex.com# [redacted] , [redacted] Dear Revdex.com, Thank you for the opportunity to respond to the complaint from Ms [redacted] We have researched the situation and found that the violations and fines charged to Ms [redacted] are valid, and no mitigating action is necessary Please see below for the payment history of the invoices that were placed with Professional Account Management, LLC (PAM) by the [redacted] Tollway Authority· 11/24/ Invoice no [redacted] closed as paid in full $37.30· 02/29/ Invoice no [redacted] closed as paid in full $85.82· 02/29/ Invoice no [redacted] closed as paid in full $45.76Ms [redacted] does not have any open accounts with PAM as they have all been paid in full There is a record of Ms [redacted] requesting to speak with a supervisor and a callback attempt was made by a supervisor on 1/4/ We will be glad to speak with and assist Ms [redacted] further if needed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The response received does not address the main reason for submitting a complaint The response validate the inability to communicate with someone trying to reconcile a charge I submitted the documentation on several occasions and for the response from Professional Management to indicate that they received the documentation but it was not legible is absurd This is the first I have even heard from someone there acknowledging receipt I believe this must be the most incompetently run organization I have ever had to deal with My complaint addressed that I paid the fine so that this would not impact my credit I didn't have any more time to devote to calling this company since I had previously spoke with several members of the organization It was conveyed that someone would call me back and, to date, I have still not received a phone call I do not accept the response from the company as given as it does not address any of my concerns I have attached the documentation again for your review proving I had an account with both Sun Pass and Peach Pass and thus the fine of $was not valid I am asking for a refund of the $I paid so that this would not affect my credit [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Revdex.com,We understand Mr [redacted] is not satisfied with our responseWe would like Mr [redacted] to know that if he believes that any part of our response was, in fact, incorrect or mis-dated to please let us knowWe believe we have been able to provide a very thorough response, giving both the Revdex.com and CFPB in upwards of 20+ pages of documented correspondence, explanation of amounts due, hearing appeal decisions and photos relating to his violationsWe believe we laid out a succinct, truthful and undisputed timeline of eventsShould Mr [redacted] have a specific question relating to any of the documentation and information provided, we would be happy to address each and every one of themWe have worked very closely with DelDOT regarding MrSharp's case to ensure we have every violation properly documented with correct and true datesAgain, please do not hesitate to contact us should there be any further questions regarding these violationsSincerely,Professional Account Management, LLC

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Tiffany ***

Dear Revdex.com,Thank you for the opportunity to respond to Mr [redacted] complaint filed with the Revdex.comWe understand he is stating that a citation issued by our Client, the City of Sacramento, was issued in error and he is not the owner of the plate/vehicle in questionWe have placed a cease communications on Mr [redacted] account here at Professional Account Management (PAM) while we research his claims further and reach out to our Client for additional verification and informationAs of the date of this response, I have not yet heard back from the City of Sacramento, but I have followed up with them today and will report back just as soon as I doIn the meantime, I believe I would be able to provide some information regarding the citation itself and how our Clients and PAM received plate informationThis is in regards to the following parking citation:· Citation# [redacted] : Issued by Sacramento on 05/05/to California plate number [redacted] for ‘parking without permission’The initial amount of the citation is $and is due within days to avoid additional penalty fees imposed by SacramentoFor failure to pay, the City adds an additional $late fee and mails the CA DMV registered owner, Mr [redacted] , a violation notice on 5/25/A second notice is mailed on 6/26/with an additional $in penalty fees addedAfter failure to pay the amount due of $the account is sent to PAM for collections on 7/28/All notices sent to a citizen for a parking citation are sent to the name and address on file with the DMV at the time of the citationWe do understand that Mr [redacted] is stating that this plate does not belong to himPer policy in place with the City, and because the information comes directly from the DMV, PAM is instructed to request a DMV abstract from a citizen which shows the plate number in question did not belong to them at the time of the citationWhen Mr [redacted] called our office on 8/28/to discuss this issue, our Rep did advise him of the dispute processOn 9/08/we received Mr [redacted] dispute letter and mailed him a letter the same day providing validation as well as the documentation required (DMV history)As you can imagine, PAM receives disputes of this nature quite regularly, given the type of debt we collect (license plate based)Since our information comes directly from the City and DMV, we under the direction of the City to request such informationIf Mr [redacted] would be able to provide this information, I would be happy to present this to the City immediately to request dismissal of the citation in fullAgain, I have reached out to the City to request additional validation and information and I will report back, via this Revdex.com complaint, of their findings and direction.Thank you again for the opportunity to respond and should there be any questions while I await response from Sacramento, please do not hesitate to ask.Sincerely, [redacted] Professional Account Management, LLC

I could not dispute the ticket because I was not aware I had received itSo how does this work? Do I take this up with DC? I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Dear Revdex.com, Thank you for the opportunity to respond to Mr [redacted] complaint filed with the Revdex.comWe understand he is stating he has been receiving phone calls from Professional Account Management (PAM) for a debt that he has no knowledge ofWe are hoping our response may be able to provide some additional information regarding the account currently listed with PAM associated with Mr [redacted] phone number (in case a member of the household may be listed with PAM)The account in question is not under Mr [redacted] name, but relates to toll violations issued by our Client, the North Texas Tollway Authority (NTTA)We currently have one account placed with PAM, but I do show several other toll violation accounts (also from NTTA) that are not currently with PAM, but with another Collection AgencyFor the account listed below, I have placed a cease communication on the account so no further letters will be mailed or phone calls placed to the number we have on fileFor reference, this relates to the following account: · Violation/Invoice# [redacted] : Issued 6/17/to a Texas plate beginning with HSSThe total amount due for the missed tolls is $All notices are mailed to the DMV registered owner and address on fileWe hope this may clear up any confusion as to what exactly the debt in question is and whom it belongs tooCertainly, for confidentiality reasons, I would not be able to disclose any additional information regarding the person listed on the accountWe here at PAM have very robust procedures in place when calling debtorsWe do not leave messages to help aid in debtor confidentiality and per FDCPA rules and regulationsWhen we do have contact with a citizen and they request that we stop calling (for any reason) we immediately place a cease communication on the account so no further contact is made with the citizenWe show, despite calls made by PAM to Mr [redacted] number, that a PAM Representative never spoke with anyone and MrWilson has never contacted our office to state we did not have the correct person or phone numberThe first time we have heard from MrWilson was via this Revdex.com complaint and cease communications was immediately placed on the accountWe have very solid information retrieval sources, such as the DMV and reputable Telephone Directory Service companies that provide us with registered owner address and phone number information Again, we have placed the above mentioned account into cease communications so no further calls will be made from PAM to Mr [redacted] phone numberAlso, we would like to state that Professional Account Management does hold a Collection Agency bond in the State of Texas in the amount of $10,(bond# [redacted] , Exp7/17/2018)Thank you again for the opportunity to respond and should the Revdex.com or MrWilson have any further questions or concerns, please do not hesitate to contact meSincerely, [redacted] Professional Account Management, LLC

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you Regards, *** [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I dont have a business relationship with this company nor do I intend to develop oneI ask them to cease and desist any attempt to collect anything from meIm aware of my rights and both parties have to agree in order to have a legitimate business transactionThis is not a legitimate transactionI don't need education on a debt that's not mine or one that I never agreed toI don't want your business, please stop trying to violate my rights and cease and desist