Professional Drywall & Construction LLC

Dear Revdex.com, Thank you for the opportunity to respond to Mr***’s complaint filed with the Revdex.comWe understand he is stating that he has no knowledge or received any notice of a citation issued by our client, the district of Columbia Government (DC), which has now been placed with Professional Account Management (PAM) for collectionsWe will be able to provide all of the information regarding the citation and dates that notices were mailed by DC, as well as PAM, for the following citation: · Citation # F032743608: Issued via photo enforcement on 09/22/to Texas plate number 054VRP for Speeding (11-15mph over limit) on DCmiles south of Burroughs Avenue S/BThe initial amount of the fine is $DC mails the DMV registered owner, shown to be Mr***, notices each with escalating fees due to non-paymentAccording to information in our system, DC mailed Mr [redacted] violation notices on 10/05/& 11/08/After failure to pay or contest, an additional $fee is added (per DC Code TITLE 50, CHAPTER § 50–2301.05.) and the account is sent to PAM for collections on 02/11/with a total amount due of $PAM sends Mr [redacted] notices on 2/11/2013, 3/16/2013, 4/29/ & 8/14/We do not show that any address changes took place on Mr***’s account since PAM received the account in All notices were mailed to the same address, where he did receive the 8/14/noticeIf Mr [redacted] believes this to not be his citation, we do request documentation in order to submit to DC for potential dismissalWe would require a vehicle history from the DMV showing that Mr [redacted] did not own the plate in question during the time of the citationIf he would be able to submit this documentation directly to my attention I can ensure this gets to DC for review right awayPlease note that PAM does not have the ability to reduce or dismiss any citations placed with us by DCA cease communications has been placed on Mr***’s account to allow time for validation of the citation as well as receiving any information Mr [redacted] may be able to provide for forwarding to DCThank you again for the opportunity to respond and should the Revdex.com or Mr [redacted] have any additional questions or concerns, please do not hesitate to askSincerely, [redacted] Professional Account Management, LLC

Thank you for the emailWe did put in an email request to Brookline confirming that Mr [redacted] account stands at $Brookline did confirm they have received Mr [redacted] payment and he now has a zero amount due with themWe are still waiting on confirmation to be sent electronically to PAM from Brookline confirming Mr [redacted] account can be cleared with PAMIn the meantime, please know that a cease communication hold is placed on his account until we receive this electronic submissionMyself and [redacted] are checking in with Brookline and checking his account here to make sure his account gets closed out with usAgain, no calls, letters or any further action of any type will occur for this citation from PAMPlease consider this email confirmation that Mr [redacted] has satisfied his citation with the City of Brookline and he has no further amount due with Brookline or Professional Account ManagementThank you, and Mr***, for your patience while we worked with the City of BrooklineSincerely, ______________________________________ [redacted] Compliance & Administration CoordinatorPhone 414-847-3744Fax: 414-847-[redacted] [redacted]

Thank you for the opportunity to respond to the complaint from Ms. [redacted] . We have researched the situation and have chosen to remove the violations and fines from Ms. [redacted] ’s account and release the charges from any further collection activity. The account is closed from collections and no longer listed with Professional Account Management, LLC.

Dear Revdex.com,Thank you for the opportunity to respond to Ms [redacted] ’s complaint filed with the Revdex.comWe understand she is stating that out of the toll violations issued by our client, the New Jersey Turnpike Authority (NJTA), were paid prior to being placed with Professional Account Management (PAM) for collectionI have reached out to our Client in order to confirm the validity of the violations currently placed with us and to receive any information they have pertaining to the current status and amounts dueWe regret that Ms [redacted] had trouble contacting our officeI did check the phone number listed for NJTA/PAM customers and it is functioning and I was able to get through to a RepresentativeWe do experience rather high call volumes early in the week and perhaps could have been the cause of the delay in reaching a RepresentativeThe following is a breakdown of the violations currently listed with PAM along with the amount due for each: Violation# ‘s T [redacted] 891-& T [redacted] 891-02: Issued on 10/24/to New York plate number HCB The missed toll amount is $for each of the violationsNJTA mails the registered owner, Ms [redacted] , toll violation noticesBecause these two violations were part of a single trip, only one set of added penalty fees are added by NJTAFor failure to pay, these violations are sent to PAM for collections on 1/27/and subsequent notices are sent to Ms [redacted] regarding these violationsThe total amount due for these two violations is $This includes $for each violation as well as the $non-payment penalty fee added by NJTA Violation# T [redacted] 669: Issued on 11/18/to New York plate number HCBThe missed toll is $Ms [redacted] is mailed toll violation notices from NJTAMs [redacted] mails NJTA a check in the amount of $to cover the toll only for this violation and for T [redacted] (see #3)The check was returned for ‘Non-Sufficient Funds’ and Ms [redacted] was mailed a letter from NJTA on 1/31/stating the check was returned and she still owed the $penalty fee, an additional $NSF returned check fee as well as the original toll amount of $bringing the total due for this violation to $Ms [redacted] has since only paid the $to NJTA leaving a remaining balance of $for this violation, which is currently listed with PAM Violation# T [redacted] 213: Issued on 11/21/to New York plate number HCBAs stated just above, Ms [redacted] mailed a check to NJTA in the amount of $to cover tolls only (not the added penalty fees as required) and the check was returned NSFMs [redacted] has since paid NJTA the toll only for this violation ($1.50), however the reaming penalty fee of $is still due for this violation currently listed with PAM This brings the total due for all toll violations currently with PAM to $Again, NJTA has stated that they have only received a $check to cover the toll fees only (for of the violations) and when the check was returned the additional non-payment/late fee penalties and the $NSF check fee was added to the accountThis was perhaps the $‘toll fee’ Ms [redacted] was referring to in her complaintThis was not a fee for the toll itself, but a fee for the returned checkEach of the tolls in question was originally $eachPlease note that PAM does not have the ability or authority to reduce or dismiss violations or added fees added to accounts placed with usThis authorization can only come from our Client and they have not given us any authorization regarding Ms [redacted] ’s accountsI have placed a cease communication on her accounts here at PAM but please note that this does not dismiss the amount due, it only stops any calls or letters from being mailed to Ms [redacted] from PAMThank you again for the opportunity to respond to Ms [redacted] ’s complaintShould there be any further questions or concerns, please do not hesitate to contact meSincerely, [redacted] Professional Account Management

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Dear Revdex.com, Thank you for the opportunity to respond to Mr [redacted] complaint filed with the Revdex.comWe understand he is stating that a toll violation issued by our Client, the Delaware Department of Transportation (DelDOT), was paid prior to being placed with Professional Account Management (PAM)We do show that Mr [redacted] paid the violation in question via our phone system on 9/25/in the amount of $We did not show that any payments were previously made to PAM or DelDOT for the following violation: · Violation# [redacted] /PAM Account# [redacted] : Issued on 05/03/If Mr [redacted] did indeed previously pay the violation, we kindly request proof of payment (which he stated in his complaint he can provide) so that we may present this to DelDOT for potential refund, should it be found that a payment was made for this particular violationWe do appreciate Mr [redacted] payment and please let this response be considered confirmation of payment in full and that the account for this violation is closedShould Mr [redacted] wish to provide the proof of payment documentation, please feel free to send them directly to my attention at: [email protected] you again for the opportunity to respond and should there be any further questions or concerns please do not hesitate to contact meSincerely, [redacted] Professional Account Management, LLC

Dear Revdex.com, Thank you for the opportunity to respond to Ms [redacted] ’s complaint filed with the Revdex.comWe understand she is stating that a citation issued by our client, the City of Evanston, we paid prior to being sent to Professional Account Management for collectionsWe have researched Ms [redacted] ’s account here at PAM and have found that Ms [redacted] was issued two parking citations by the City of Evanston on the same day at different timesWe do show that a payment was received by Evanston for one of the citations, but the second remains unpaid and is currently listed with PAMFor reference: Citation # [redacted] : Issued on June 8th, at 11:17am to Illinois plate number [redacted] for ‘Overtime, Parked in Excess of Hour Max’The amount of this citation is $40.00, due upon receiptOn June 20th, the City of Evanston mails the registered owner of the plate, shown to be Ms [redacted] , a Delinquency/Summons to Appear NoticeOn August 8th, 2016, for failure to pay the citation, an additional $penalty fee is added by Evanston and an additional notice is mailedThis account is sent to PAM for collections, with an additional $penalty fee added, on August 30th, The total amount due for this citation is $PAM mails Ms [redacted] collection letters on August 30th, and again on October 31st, and January 30th, Our correspondence department received a photo copy of the front of check along with a dispute from Ms [redacted] stating that she paid the citationMs [redacted] only sent us a copy of the front of the check (with a different citation number)PAM sent Ms [redacted] a letter requesting a copy of the back of the check showing it was cashedTo date, we have not received any further correspondence from Ms [redacted] Citation# [redacted] : Issued on June 8th, at 2:01pm to Illinois plate number [redacted] for ‘Expired Meter’The amount of this citation is $due upon receiptThis citation was issued at the same location and by the same officer as the previous citation (but hours later)According to Evanston records, the meter was paid at 9:15am, expired hours later, and MsOrelebeke received the citation mentioned aboveThe meter was paid again and again expired after two hours, resulting in this citationThe officer chose to issue MsOrelebeke a citation in the amount of only $for the second citationEvanston does confirm that it received payment in the amount of $for this citationIt is considered paid in fullWe hope this clears up any confusion regarding the citations issued to Ms [redacted] by the City of EvanstonAgain, there were two citations issued the same day, but only Citation# [redacted] was paid in the amount of $The additional citation remains unpaid and is listed with PAM in the amount of $Should the Revdex.com or Ms [redacted] have any additional questions or concerns, please do not hesitate to contact meSincerely, [redacted] Professional Account Management, LLC

Dear Revdex.com,Thank you for the opportunity to respond to Mr [redacted] 's complaint filed with the Revdex.comWe understand he is stating that a toll violation issued by our Client, the Delaware Department of Transportation (DelDOT) was issued in error due to having valid EZ Pass at the time of the violation The violation, now placed with Professional Account Management (PAM), has been placed in a cease communication status while we are able to further investigate and validate the violation with DelDOTAs of the date of this response, we have not yet back from DelDOT as to the results of the validation investigationAs soon as we do hear back from DelDOT, I will report back to Mr [redacted] via this Revdex.com complaintUntil then, we would like to clarify a few items relating to Mr [redacted] 's account here at PAM for this violationPlease note that PAM does not have the ability or authority to reduce, dismiss or void any violation placed with us by DelDOT We received Mr [redacted] 's account for collection on 07/21/with a total amount due of $An Initial/Assignment to Collection Agency letter was mailed the following dateA Request/Demand for Payment letter was mailed on 08/31/Please note that PAM no longer reports to any credit bureau agency and has not since June/July of Since Mr [redacted] 's account was not placed with us until July of this year, nothing has (or will ever) be reported to the credit bureaus by PAMI do see that Mr [redacted] has written us regarding this violation and has provided a copy of his EZ Pass statementThis, along with this complaint, has been passed along to DelDOT and request to review and validate has been made upon receipt of this complaintI have also followed up with them again on 9/28/I will follow up again today and hope to reach back out to the Revdex.com/Mr [redacted] on Monday 10/02/with the results of the validation.In the meantime, should there be any additional questions or concerns, please do not hesitate to ask.Thank you, [redacted] Professional Account Management, LLC

RE: Revdex.com# [redacted] , [redacted] ***Dear Revdex.com,Thank you for the opportunity to respond to the complaint from Ms*** We have researched the situation and found that the violations and fines charged to Ms [redacted] are valid, and no mitigating action is necessary [redacted] issued a ticket on March 6th to a vehicle registered to Ms*** The ticket was then placed with Professional Account Management, LLC (PAM) on, May 28th A review or dispute of the validity of the ticket wasn’t submitted by Ms [redacted] to [redacted] or PAM prior to her contacting PAM on, February 25th During that contact Ms [redacted] did pay the ticket and requested that it be removed from her credit report Ms [redacted] was correctly advised by the representative that the account would be updated as paid and that update request has been forwarded to the credit reporting agency Sincerely, [redacted] Professional Account Management, LLC

Dear Ms [redacted] , Thank you for the opportunity to respond to your complaint filed with the Revdex.comWe understand you are stating that you had a valid EZ Pass at the time our Client, the New Jersey Turnpike (NJT), issued two toll violationsWe have placed the two accounts into cease communications while we are able to validate and further investigate the toll violationsWe currently show the following toll violations listed with Professional Account Management (PAM) for collections: · Violation# [redacted] : Issued on 05/07/to Pennsylvania plate number [redacted] The amount of the missed toll is $and a minimum of two violation notices are sent by NJT to the registered owner and address on file with the DMV at the time of the violations (Cabrera [redacted] )Due to failure to pay, NJT adds an additional $penalty fee and sends the account to PAM for collections on 8/04/Notices are sent to Ms [redacted] on 8/04/17, 09/14/& 10/16/with a total amount due for this violation of $· Violation# [redacted] : Issued on 05/07/to Pennsylvania plate number JYMThe amount of the missed toll is $and a minimum of two violation notices are sent by NJT to the registered owner and address on file with the DMV at the time of the violations (Cabrera [redacted] )Due to failure to pay, NJT adds an additional $penalty fee and sends the account to PAM for collections on 8/07/Notices are sent to Ms [redacted] on 8/08/17, 09/18/& 10/19/with a total amount due for this violation of $We do show that Ms [redacted] contacted our office on 10/25/to discuss the toll violationsWe advised Ms [redacted] of the dispute process and what type of documentation NJT requires in order consider dismissal of the violationsOur Rep explained that we would need print out of her May EZ Pass statement activity as well as her vehicle listing, which shows which date Ms [redacted] added PA plate number [redacted] to the EZ Pass accountTo date, we have not received this documentationIf Ms [redacted] would care to submit this documentation directly to my attention, I would be happy to pass it along to NJT for review and potential dismissalPlease note that PAM does not have the ability or authority to dismiss any violations placed with us by NJTThank you again for the opportunity to respond and if you would care to submit that documentation please either mail it to the address on the collection notice, fax it to 414-831-or send via email to [email protected], [redacted] Professional Account Management, LLC

Dear Ms***,Thank you for providing the additional informationI do see that DelDOT did send us a file on 8/17/to dismiss the violation in fullThe dismissal was effective the same day in our system and nothing further is due regarding DelDOT violation# Thank you again for the opportunity to respond and we appreciate your patience as we worked with DelDOT regarding this violationUpon receipt of your EZ Pass statement, I was able to determine that the toll in question was indeed deducted from your EZ PassOnce I presented this to DelDOT, they did agree and dismissed the violation in fullThank you and should you have any further questions or concerns please do not hesitate to contact me.Sincerely, [redacted] Professional Account Management, LLC

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Revdex.com, Thank you for the opportunity to respond to Ms***’s complaint filed with the Revdex.comWe understand she is stating our client, the Pennsylvania Turnpike Commission (PA Turnpike), reduced two toll violations prior to her account being sent to PAM for collectionsWe would like to state up
front that the toll violations in question were closed as ‘settled and paid’ on February 7th, and there is currently a zero amount due for the following citations: Violation# 9090854: Issued October 16th, in the amount of $Violation# 9108191: Issued October 16th, in the amount of $A toll violation notice was mailed to Ms*** shortly after the dates of the violationsA 2nd notice was also mailed to Ms*** for these violations, with an additional $administrative fee added to each for non-paymentA third and final notice was mailed to Ms*** for these violationsAccording to PA Turnpike, the reductions in fines on these two violations were not completed, and payment made, until after Ms***’s account was sent to PAM for collectionsOnce Ms*** called our office (2/6/2017) after receiving the first Collection Notice from PAM, we had not yet received the ‘settled and paid’ notification from our clientWe still showed the full amount due for each citation in our systemIt was the following day, 2/7/2017, that we received the ‘settled and paid’ notification from PA Turnpike for Ms***’s above mentioned violationsTo confirm, we show a zero amount due for Citation numbers & as of February 7th, We would also like to state that PAM no longer reports to any credit bureau agency and have not since May/June of If Ms*** is stating that these accounts are listed on her credit report, we would request documentation of this fact so we may investigate furtherSince Ms***’s account was not listed with PAM until January of 2017, no information would have been sent to any credit bureau agencyShould there be any further questions or concerns, please do not hesitate to contact meSincerely, *** *** Professional Account Management

RE: Revdex.com# ***, *** *** *** ** ***
Dear Revdex.com,
Thank you for the opportunity to respond to the complaint from Ms***. We have researched the situation and have chosen to remove the violations and fines from Ms***’s account and release the charges from any further
collection activity. Ms*** was issued two different violations from the Georgia State Road and Toll Authority. Professional Account Management, LLC (PAM) mailed notices to Ms*** regarding both of the violations. The requested documents showing the balance of the quick pass was received in April and Ms***’s balance should’ve been adjusted as noted to reflect that the original toll amount only was due. Ms*** then called PAM on 7/13/and was advised that could pay the $($+ $0.85) toll only balance to satisfy both accounts. Ms*** paid that amount on 7/13/and the accounts are pending completion of the fee adjustments of $50.00 to close out the account.
Sincerely,
Sonya Scruggs, Director Collection Operations
Professional Account Management, LLC

Dear Mr***, Thank you for the opportunity to respond to your complaint filed with the Revdex.comWe understand you are stating that a refund that was to be issued you for violations stemming from toll violations issued by our Client, the Bay Area Toll Authority (BATA), has not yet been received despite the request taking place 6+ months agoWe do apologize for the delay in response while we waited to hear back from BATA regarding the status of y our refundThey have just gotten back to me and hopefully I will be able to shed some light on the status of your accounts and refund dueJust to reiterate the issue at hand, you were tax intercepted in the amount of $for unpaid toll violations issued by BATA in After the intercept took place, you contacted our office to state that you are not responsible for these toll violations, and ultimate tax intercept, due to your vehicle being stolen prior to the violations taking placeYou did provide us all of the documentation relating to your stolen vehicle, including police reportsAccording to the police reports, the vehicle was stolen 07/03/and therefore any violations which took place after that day were not your responsibilityAfter speaking with BATA, they did receive all of the same documentation from you and agreed that you are not responsible for the violations that took place after 7/03/By the time these documents were reviewed, the tax intercept was already in progress and you were intercepted $You then provided your intercept documentation (a letter from the CA FTB) to both BATA and Professional Account Management (PAM) to request a refundBased on our notes, we did receive the documentation and did forward it to our Client for review and approval of the refund (which is required on our end) Tax Intercept eligible accounts are submitted to the CA FTB in October each year (warning notices are sent months in advance by PAM to eligible accounts), however the request can be withdrawn when enough notice is providedIt appears that not all of the violations we had listed under the plate number in question (6LDG210) were tax eligible and those were dismissed in full by BATAThe tax intercept eligible accounts (in total @ $each) were eventually sent to the CA FTB as we did not receive any withdrawal/cancel requests from BATA (which we must receive in order to cancel a tax intercept request)Speaking with the Violations Manager at BATA, he stated that the refund request should have been sent to us for processing back in March of Due to system upgrades happening at that time, your particular request did not get sent to PAM when it should have He apologizes for the oversight and has re-submitted the refund request in the amount of $again to our officeI have been tracking the refund request on my end and will ensure this refund is processed in a timely manner and sent to you as soon as possibleI am asked the team responsible on my end to keep me updated on the progress of your refund as it does need to go through several steps here at PAM to ensure it is processed thoroughly and properlyThank you again for the opportunity to respond and should you have any additional questions or wish to contact me directly to discuss anything further please do not hesitateI can be reached via our advanced escalations email at: [email protected] Thank you, *** *** Professional Account Management

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I will call PAM after the 08SEPto allow time for their system to update and provide payment over the phoneI appreciate everyone support in swiftly attending to my request
Thank you,
*** ***

Thank you for the opportunity to respond to the complaint from Mr***. We have researched the situation and found that the violations and fines charged to Mr*** are valid, and no mitigating action is necessary. In review of the documents provided by Mr***, the statements would need to reflect that the customer had a valid Peach Pass and that it had a positive balance at the time of the charges to cover the toll amount. We are unable to provide a refund on a payment that Mr*** voluntarily paid. In regards to the customer service concerns, those have been reviewed and addressed internally with additional processes implemented to ensure responses are provided to customers. Sincerely,Sonya Scruggs, Director Collection OperationsProfessional Account Management, LLC

Thank you for the opportunity to respond to the complaint from Mr***. We have researched the situation and found that the violations and fines charged to Mr*** are valid, and no mitigating action is necessary. The credit deletion request was submitted and should be reflected on Mr***’s credit report, as the update generally takes 5-business days from the date of submission to be processed and completed

Dear Mr***,Thank you for the opportunity to respond to your complaint filed with the Revdex.comWe understand you are stating that a toll violation issued by the Delaware Department of Transportation (DelDOT) was issued in error due to your plate/vehicle not being in the State of Delaware at the time
of the violationThis relates to Violation number *** issued on 03/31/to Minnesota plate number ***, and was placed with Professional Account Management (PAM) for collection on 11/06/We do show that you contacted our office on two occasions since placement with PAM in order to dispute the violationOur Representative did advise you of the dispute process and where to write us in order to dispute the violationOnce a dispute is received, it is immediately forwarded to DelDOT for review and decisionPAM does not have the ability or authority to reduce or dismiss any violations placed with us by DelDOT without their express written consentI do not show that any written dispute was received by our office since you initial call on 11/14/2017, but I was able to take your Revdex.com complaint and immediately forward along to DelDOT for reviewThey did respond to me just this afternoon stating that a dispute, either in writing or via phone, was not received by their office, but they will be dismissing the violation due to a plate mismatch. To confirm, violation# *** is being dismissed in full by DelDOTI have requested, via our *** ***, to close the account in your name here at PAMThis will take approximately hours to reflect in our system, but I have noted your account that DelDOT has agreed to dismiss the violation in full and the account is considered closed (I do see a call was placed to our office about an hour before my response here, so my notes were not yet entered when the Rep spoke with your Representative). Thank you again for the opportunity to respond and should you need anything further, please do not hesitate to contact me.Sincerely,Lynsay ***Professional Account Management, LLLC