Professional Drywall & Construction LLC

Dear Revdex.com, Thank you for the opportunity to respond to Mr [redacted] ’s complaint filed with the Revdex.comWe understand he is stating that a citation issued by our client, the City of Houston, was issued in error due to Mr [redacted] not having any knowledge of the citationWe would like to state up front that Professional Account Management (PAM) has been incredibly saddened by the events that took place surrounding Hurricane Harvey and are doing everything we can to ensure we are being as supportive and accommodating to all residents of Texas affected by the HurricanePAM has ceased all calls and notices to all residents in the affected areas and are working diligently and sensitively with anyone that does contact our office to discuss citations currently placed with usWith that being said, the citation currently listed with us for Mr [redacted] has been placed into a cease communication status and we will no longer pursue collection on this citationPlease note that this does not dismiss or void the citation or prevent the City of Houston from taking any applicable actions, only that PAM will no longer pursue collectionsWe would like to provide a summary of the citation currently listed with us and if Mr [redacted] would like to submit any documentation directly to me regarding the validity of this citation, I would be happy to pass along to the City of Houston and request dismissalPlease note that due to the events in and around Houston, response time from the City is taking a bit of timeTypically, when a citizen claims to have never owned the plate number in question, we do request a DMV summary of their plate numbers which would show they never owned the plate number in questionIf Mr [redacted] may be able to provide that, I can submit to Houston as soon as possibleFor reference, we have the following violation listed with us here at PAM: Citation#: P44166446: Issued on 1/21/at 17:to Texas plate number [redacted] for parking in a handicapped zoneThe City of Houston sends out citation notices/invoices to the DMV registered owner and address of the plate number, shown to be Mr [redacted] Houston sent the account to PAM for collections with a total amount due of $on 4/25/Again, if Mr [redacted] can submit the requested information showing he does not, or has not, owned the plate number in question I will get that to the City right away for reviewUntil then, all collection activities are ceased on Mr [redacted] ’s account and will remain in that status indefinitelyThank you again for the opportunity to respond and should there be any further questions or concerns, please do not hesitate to contact meSincerely, [redacted] Professional Account Management, LLC

RE: [redacted] Dear Revdex.com, Thank you for the opportunity to respond to the complaint from Mr [redacted] We have researched the situation and found that the violations and fines charged to Mr [redacted] are valid, and no mitigating action is necessary As a one time courtesy, and since Mr [redacted] satisfied the account's balance in full, we have submitted a request to remove this item from his credit report Sincerely, [redacted] Law Enforcement Systems, LLC

Dear Revdex.com,Thank you for the opportunity to respond to Mr [redacted] complaint filed with the Revdex.comWe understand he is stating he has had several issues addressing two toll violations issued by our client, the Bay Area Toll Authority (BATA), which are now placed with Professional Account Management (PAM) for collectionsWe have reached out to BATA to confirm Mr [redacted] toll violations and they have agreed to dismiss the added fees on both violations and reduce both accounts to toll amount onlyAccording to BATA, prior to 11/01/once an account was sent to PAM for collections, their customer service center was no longer able to access the violation information, and in fact, would show up as zero amount due (since PAM was now owner of the accounts)This would be why when Mr [redacted] called the BATA office, their Representatives would have shown a zero amount due for the two toll violationsAfter their system was upgraded on 11/01/2014, the toll violation information was retained in their system even after being sent to PAM for collectionsFor reference, BATA has dismissed the added fees and reduced the following accounts to toll only:Violation# [redacted] ): Issued 2/01/Account has been reduced to toll only in the amount of $This payment must be made directly through PAM either by phone or by mailViolation# [redacted] ): Issued 2/08/Account has been reduced to toll only in the amount of $This payment must be made directly through PAM either by phone or by mailI have sent a request to our IT department to check on the status of our payment website for BATA, but at this time payments can still be made via phone or by mailThis information can be found on the collection notice Mr [redacted] received from PAM We do not mail out payment receipts, however our Representatives do provide a confirmation number which does serve as proof of paymentBATA has authorized the reduction in the total amounts due, however this may take in upwards of 48hrs to take effect in our systemWe receive a weekly file from BATA and the next is scheduled for 9/8/2017.Thank you again for the opportunity to respond and should there be any other questions or concerns please do not hesitate to contact me directly.Sincerely, [redacted] Professional Account Management, LLC

We appreciate the opportunity to help Ms [redacted] and regret that there still appears to be some confusion over which documents MsOrelbeke submitted to [redacted] for reviewIf Ms [redacted] would care to discuss this further I would be happy to discuss the matterPlease email me at: [email protected] should there be a need for any further detailsAs stated in my original and subsequent responses, Evanston does require that when a citizen claims to have paid a citation that they provide proof of paymentThis would be a credit card statement or the front and back of the cashed checkWhen Ms [redacted] contacted [redacted] regarding the $citation, we did tell her that both the front and back of the check is necessary for Evanston to consider dismissal as [redacted] does not have the ability or authority to dismiss citations listed with usEvanston has reiterated this to me when submitting Ms [redacted] 's most recent image of a check in the amount of $They are requesting both the front AND back image of the check in order to properly investigate the citation If Ms [redacted] can submit the requested documentation (either here or directly to my email), I would be happy to pass along to Evanston for review.Thank you, [redacted]

We are researching the refund request that was previously submitted in June to our client A final response will be submitted when that investigation is complete with our client which we anticipate by the end of the week

Mr [redacted] ,Thank you for the additional comments regarding your experience with PAMWe do regret that you had trouble when calling your office and I have passed along your information to our Collections Supervisor so she may listen and review the phone calls and appropriately respond to the Representatives you had communication withShould there be any inappropriate or rude behavior found, please be assured it will be addressed with the Representatives.I would also like to be clear that PAM no longer reports any of our accounts to the credit bureausYou had stated that 'the company is playing games with people and their credit' and we just want to confirm that we do not report to credit bureausAlso, the collection letters that are mailed to citizens regarding Express Lanes violations do clearly state the violation detail as well as how a citizen may be able to take advantage of a discounted repayment plan.Thank you again for the opportunity to respond, [redacted] Professional Account Management

June 17, 2015 Re: [redacted] , Complaint ID [redacted] / [redacted] BBB [redacted] To whom this may concern, Thank you for the opportunity to respond to the complaint from Ms. [redacted] . In Ms. [redacted] ’s complaint she is requesting the validity of the 5... items that have been reported to her credit because she is unaware of the debts. Notices have been sent to the address that the plate numbers were registered with at the time of the violations. Validation notices have been provided to Ms. [redacted] and Ms. [redacted] was also advised in detail of the violation types and timeframes. Sincerely, [redacted]

Dear Revdex.com,Thank you for the opportunity to respond to Mr [redacted] ’s complaint filed with the Revdex.comWe understand he is stating that a delinquent FasTrak account that has been placed with us by our client, the Bay Area Toll Authority (BATA), was placed in error due to the account being closed prior to being placed with Professional Account Management (PAM)We understand that the previous company that handled his account did not properly validate the debt and when placed with PAM, received additional noticesWe did reach out to BATA upon receipt of Mr [redacted] ’s complaint and also immediately placed a cease communications on his account here at PAMNo further letters or calls will be placed regarding the following account:· Toll Account#: 117474130: This relates to a delinquent FasTrak account that BATA has placed with PAM for collections in the amount of $We did receive letters of dispute from Mr [redacted] on 7/02/& 7/26/A validation letter was mailed the same day for each of the requestsHowever I do show that the supporting documentation was inadvertently left out of the 7/02/letter, but was mailed again with the 7/26/letterAs stated, I did reach out to BATA to confirm the validity of the account, however, I have not received a response as of the date of todayI wanted to ensure that a response was given in a timely manner to the Revdex.com, however I will follow up just as soon as I hear back from BATA/FasTrak regarding Mr [redacted] ’s accountAgain, we have placed a cease on his account here at PAMWe will no longer pursue collection on this accountHowever, please note that this does to dismiss or close the account as only BATA can give us the authority to do soThank you again for the opportunity to respond and should there be any further questions please let me know.Sincerely, [redacted] Professional Account Management, LLC

Thank you for the opportunity to respond to the complaint from Ms. [redacted] . We have researched the situation and found that the violations and fines charged to Ms. [redacted] are valid, and no mitigating action is necessary. Ms. [redacted] has multiple account listings with Professional... Account Management, LLC from the District of Columbia for parking violations. The documents validating these accounts were mailed directly to Ms. [redacted] , as the files were too large to include with the online response. The accounts were referred to the credit reporting agency, Transunion and will be updated with any change in the account status. We have not attempted to contact the customer per the customer’s request to cease communication.

Thank you for the response.I have forwarded your comments and concerns to our Director of Collections and our IT Department to ensure we have no issues with our phone systemThey have informed me they have not seen any issues, but will certainly continue to monitor the phone lines to ensure all are functioning properlyWe appreciate you bringing this to our attentionShould there be any additional questions or concerns please do not hesitate to reach out to my directly.Sincerely, [redacted] Professional Account Management

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This organization seems unwilling or unable to do anything about this issueIt would be simple enough to see that the State issued license plates were from another state where notices were sent, not Michigan where we live! This is simply an exercise in futilityIf this company is engaged to assist in settling matters for whatever agency, I'd think they would be empowered to do soIt seems this is a simple evasion Instead of dealing with this issue and the facts, they are putting the onus on meIts simple, look at the DMV records! Again, I will not pay these bogus inflated penalties that are ridiculously imposed over cent issuesI can understand why the State of Illinois is regarded as corupt when they issue fines with no course of settling them with an all or nothing process, and empower third parties that can do nothing to represent them Regards, [redacted]

Dear Revdex.com,Thank you for the opportunity to respond to Ms [redacted] 's complaint filed with the Revdex.comWe would like to request a bit more information from Ms [redacted] as I am unable to locate an account given the address provided in her complaintWe do have a couple of accounts listed here under the name [redacted] , but we have a different addressWe want to ensure we have the correct person before providing a complete responseIf Ms [redacted] would be able to provide any previous addresses she may have had, or a copy of the collection notice she received, we would be able to verify the account.Other information that could be used to properly identify the account would be a plate number, violation number or account number from the notice she received from Professional Account ManagementWe would like to state right away that PAM does not report to any credit bureau agency and has not since May/June of At that time, all accounts listed with PAM were submitted to the credit bureaus for deletionThank you and we look forward to being able to fully address Ms [redacted] 's complaintSincerely,Professional Account Management, LLC

Thank you for the opportunity to respond to the complaint from Ms [redacted] We have researched the situation and have chosen to remove the violations and fines from Ms [redacted] ’s credit reporting account A second credit deletion request was submitted on 2/21/16, after the previous request was submitted in 5/in response to Revdex.com complaint# [redacted] However, Professional Account Management, LLC has not advised of any social security number information, as stated in the complaint, because we are not in possession of social security numbers for parking ticket violations that are placed with our agency

Dear Mr. ***, Thank you for the opportunity to respond to your complaint filed with the BBB of Wisconsin. We understand you are stating that the notice Professional Account Management (PAM) sent to you regarding a citation issued by our Client, the District of Columbia Government (DC), was issued... in error due to you not owning the plate number in question. We do show that the citation was paid in full by you on 01/02/2018 in the amount of $240.00. We hope your call to our office on that day helped to clarify the citation in question. Just to confirm, the following citation was issued by DC and has since been paid and closed: Citation# [redacted] : Issued, via photo enforcement, to California plate number [redacted] on 06/18/2017 for ‘Speeding 11-15mph Over Limit’. The amount of the initial citation is $100.00 and DC mails the DMV registered owner/address (show to be you) on 06/30/2017. Due to failure to pay, DC adds an additional $100.00 penalty pursuant to DC Administrative Code, and mails a 2nd notice to you on 08/03/2017. On 12/05/2017 DC adds an additional $40.00 penalty fee and sends the citation to PAM for collection with a total amount due of $240.00. Based on the notes our Representative made on your account during your phone call to our office on 01/02/2018, it does appear our Rep clarified the citation and directed you to the DC website to look up the citation and photos. She also verified our BBB Accreditation with our ‘home state’ BBB, the State of Wisconsin. We show payment was made in full on 01/04/2018. Should you have any further questions or concerns, please do not hesitate to ask. Sincerely, [redacted] Professional Account Management, LLC

Thank you Ms [redacted] ,As I stated in my response, I did request that the calls be pulled and reviewed by our Quality Assurance/Operations teamI also stated that should there be any issues that need to be addressed with our Reps, please be assured it will be handled appropriately on our end.When I received your complaint, it was forwarded to our Client (SNJB), as I do with all complaints, to ensure our Clients are aware of any and all issues brought to PAM's attention and to request any documentation or communications they may have had with the citizen so I can ensure I am providing a thoroughly researched responseOnce the calls are pulled and reviewed, I would be happy to provide the results and feedback from our team.Your account has been placed with PAM for collections by our ClientWe are unable to 'transfer' the debt back to the Client, however I have placed a cease communications on your account here at PAMYou will receive no further calls or letters from us regarding the vioaltion mentioned in this complaintPlease note that this does not void or dismiss the violationIf you wish to not call our office, there are alternative ways to make payment that does not require phone contact with a RepresentativePayment can be mailed to the address on the envelope or paid via our secure website: www.dspayments.com/snjbYou would just enter the SNJB Account number and plate number to make payment.Thank you again for the opportunity to respond.Sincerely, [redacted]

Dear Mr. [redacted] ,Thank you for the opportunity to respond to your complaint filed with the BBB. We understand you have been attempting to receive the status of your refund, however have not been able to get a definitive answer as to when it should arrive. As you mentioned in your complaint, and... according to our records your refund in the amount of $143.00 was issued an mailed on 10/31/2017, however it appears the check had went to an incorrect address. This relates to a citation issued by the City of Alhambra on 09/20/2014.Notices of the citation were mailed to you from Alhambra on 09/29/2014 & 11/05/2014. Alhambra sent the account to PAM for collections on 01/02/2015 and you were sent a minimum of three notices, each including warning of tax intercept per the CA FTB. Accounts are typically sent to the CA FTB on October/November of the year just prior to tax return season. If a citizen does pay the account between that time and when the actual tax intercept takes place, typically a file is sent to the CA FTB to cease the interception. It appears, according to our records that you paid the account directly to the CA DMV on 05/03/2017 in the amount of $143.00. It appears the tax intercept was already in the process of taking place when you made payment directly to the DMV, in fact they happened the same month. We also show that you did contact us and our Correspondence Department about receiving a refund. I should the refund was approved by Alhambra and issued to you on 10/31/2017. Unfortunately, it appears the refund check was sent to an incorrect address. When you called our office on 1/22/2018, our Rep did advise that we will research the status of the refund check mailed in October and have a new check issued to your correct address as soon as possible. I am showing that the refund was approved by Alhambra the following day (1/23/2018). Since the funds were already sent to Alhambra (both your direct payment and tax intercept), the refund will be coming directly from the City of Alhambra. I do see they made note on your account that they do have the correct address and will be mailing the check to that address. Thank you again for the opportunity to respond and if you do not see that refund check within the next 1-2 weeks please feel free to reach out to me directly and I can follow up with the City to get an additional status update. I can be reached at [email protected], [redacted] Professional Account Management, LLC

Dear BBB,Thank you for the opportunity to respond to Mr. [redacted] complaint filed with the BBB. We understand he is stating that notices of a citation issued by our client, the District of Columbia Government (DC), were not received and he had no knowledge of the citation until he received a... notice from Professional Account Management (PAM) once in collections. We have placed a cease communication on Mr. [redacted] account while we validate the citation and reach out to DC for additional information and documentation. Please note that all notices sent by DC and PAM are mailed the DMV registered owner and address and the time of the violation. It is up to the citizen to ensure the DMV has the most up to date address information. For reference, PAM currently has the following citation listed with us for Mr. [redacted] :· Citation# [redacted] : Issued on 02/20/2016 at 13:57, via photo enforcement, to Maryland plate number [redacted] for Speeding (21-25mph over limit) on the [redacted] The original amount of the citation is $200.00. DC mails the DMV registered owner of the plate number an initial notice on 02/29/2016 warning of additional fees and penalties should the citation not be paid. On 04/04/2016, DC mails Mr. [redacted] a 2nd notice with a total amount due of $400.00, again warning of additional fees and penalties should the citation remain unpaid. All fines, fees and sanctions are dictated by DC Code TITLE 50, CHAPTER 23 § 50–2301.05. For failure to pay an additional $80.00 penalty fee is added to the citation and it is sent to PAM for collections on 08/02/2016 with a total amount due of $480.00. I have attached copies of the notices sent to Mr. [redacted] by DC on 2/29/2016 & 04/04/2016. It does appear they were sent to a different address than what Mr. [redacted] provided in his complaint, however, as stated above, all notices are sent to the registered owner and address on file with the DMV at the time of the citation. If Mr. [redacted] is stating that he has never lived or been associated with the address listed on the notice, we would kindly ask Mr. [redacted] to contact his DMV to discuss the information they provided DC when requesting registered owner information. Again, we have placed a cease communications on Mr. [redacted] account here at PAM and no further calls or letters will be sent to Mr. [redacted] regarding this citation. This does not dismiss, reduce or void the citation as PAM does not have the authority to do so. This also does not prevent DC from taking measures as allowed per their own rules and regulations. Thank you again for the opportunity to respond and should the BBB or Mr. [redacted] have any further questions or concerns, please do not hesitate to contact me.Sincerely, [redacted] Professional Account Management, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below As a responsible citizen, my address was updated with the DMVI resent the fact that PAM would imply otherwiseSNJB's employees did not do their due diligence when sending these invoices and instead sent the notifications to a NH address when it is clear that my car was registered in VAAnyone with an ounce of common sense would have seen that there was something wrong with that picture and would have tried a different mode of correspondence to inform me that I had a balance dueI think that your company lack integrity and is aiding companies such SNJB in their efforts to make money and rip off consumers by charging exorbitant fees for services that shouldn't be this costly Regards, [redacted] ***

RE: Revdex.com# [redacted] , Revdex.com VA [redacted] Dear Revdex.com, Thank you for the opportunity to respond to the complaint from Mr [redacted] We have researched the situation and found that the violations and fines charged to Mr [redacted] are valid, and no mitigating action is necessary Mr [redacted] has been provided all information necessary to resolve the account and update the credit report listing We have contacted Mr [redacted] and discussed our findings Mr [redacted] understands our positionSincerely, Sonya [redacted] , [redacted] Professional Account Management, LLC

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Dirk [redacted]