Proform Concrete Services Inc.

*** ** ***
*** *** *** *** ***
** *** *** *** * *** ***
*** *** ** ***
*** *** ***
*** *** ***
*** *** This letter sets forth Etsy’s position regarding the complaint dated October **, against Etsy, Inc(“Etsy”)Etsy’s service, ***, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies*** *** (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use, which includes Etsy’s Seller Policy and Direct Checkout Policy.To review Etsy’s Terms of Use, please feel free to refer to the following link: ***In the complaint, the Customer states that Etsy refunded an order on her behalf and that she would like to be reimbursed for the full amount of the refund.Our records indicate that a case was opened against the Customer’s shop on July **, by a buyer who claimed that an item they received from the buyer was not as describedAt this time, the Customer was notified of the case via email and received further instructions on how to resolve this matter.To further clarify, although Etsy is not directly involved in transactions, Etsy can attempt to mediate some disputes through the Etsy case systemThe case system is a platform where buyers and sellers can work together to resolve issues with an orderIf necessary, Etsy Administrators may assist in the mediation of the dispute and can hold a seller responsible for a refund or replacement, if we find that the transaction qualifies for this type of resolution.On August **, an Etsy Admin replied directly to the case log, letting both parties know that participation in the case log was required and warning the Customer that their account could be suspended if they do not reply to the caseAn email notifying the Customer of this update in the case log was also sent to the Customer at this time.On August **, because the Customer did not communicate in the case log, the Etsy Admin assigned to the case commented again and suspended the Customer’s account privilegesAt that time, the Etsy Admin also warned the Customer that failure to resolve the case within one week would result in Etsy issuing a refund on the Customer’s behalfAgain, an email was sent to the Customer, notifying them of this update.On August **, we received an email from the CustomerIn our reply, on August **, the Customer was provided clear instructions on how to reply in case log and was notified once again that “Etsy reserves the right to issue a refund to the buyer and recoup funds from your [the Customer’s] account, when necessary, to resolve a case.”The Customer failed to participate in the case and, as we had warned on several occasions, the order in question was refunded by Etsy on the Customer’s behalf on August **, More information on Etsy’s Direct Checkout Policy and our ability to issue refunds on a seller’s behalf, in accordance with these policies, is available here: ***Etsy considers the matter closed at this time If you have any questions, feel free to contact *** Sincerely, CarlyEtsy, Inc

May *, To: The Revdex.com ** *** *** *** * *** ***
*** *** ** ***Via Email: ***Re: Case # *** Dear ***: This letter sets forth Etsy’s position regarding the complaint dated May *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies*** *** (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of UseEtsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the complaint, the Customer claims a purchase made from a Seller on Etsy (the “Seller”) has not been delivered.Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeTransactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.comI see according to our records that the Customer purchased an item from the Seller on April **On April **, the seller indicated that the item was shipped to the address provided by the Customer on the Etsy receiptThe tracking information provided by the Seller indicates that the package was delivered on April **.Etsy does not hold sellers responsible for shipping delays or errors, as long as the Seller is able to prove that they shipped the item to the address on the Etsy receiptSome sellers may offer a replacement or a refund in this circumstance, but this is not required by Etsy.As the Seller has submitted tracking information, the Customer may wish to contact the Seller and the shipping service for information about opening a claim for a missing package.In the event the Customer requires additional assistance, we would encourage them to reach out to our Trust team directly (***) We are sorry to hear that the Customer had a negative experience with the SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputesEtsy considers the matter closed at this timeIf you have any questions, feel free to contact *** Sincerely, ***Etsy, Inc

November *, 2015*** *** *** *** ***
** *** *** *** * *** ***
*** *** ** ***
*** *** ***
*** *** * ***Dear Mediator:This letter sets forth Etsy’s position regarding the complaint dated November *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies*** *** (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.Etsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the worldIt is important to note, however, that Etsy is not a part of that transactionBy shopping on Etsy, you understand that:You are not buying directly from Etsy, but from one of the many talented sellers on Etsy;Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); andEach seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”By agreeing to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.”In the complaint, the Customer claims that she purchased a wreath from a seller on Etsy (the “Seller”) and that she the wreath may be significantly not as the Seller described in the listing purchased.To reiterate, transactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.com.According to our records, the Customer opened a case on Etsy for their transaction with the Seller on October **To clarify, the Etsy case system is a platform where buyers and sellers can work together to resolve issues with an orderIf necessary, Etsy Administrators may assist in the mediation of the disputeOur records further indicated that the Etsy Administrator mediating the Customer’s case determined that the item the Customer received was not significantly different than the Seller’s listing description.The Customer may note that, pursuant to Etsy’s policies, we do not mediate cases based on the overall quality of an item received, but must make a determinations in these disputes based on material differences between what is received by a buyer as compared to what was listed by a seller.The Customer was advised to continue pursuing a resolution with the Seller directlyIt’s up to each seller to decide how to resolve these kinds of disputes with the buyerAccording to our records, the Seller has offered a resolution to this matter that is within their own shop policiesThe Customer has declined this resolution.While we understand that the determinations made in our dispute system may not please every member, please be assured that we have not come to our conclusion without great deliberationWe’re sorry to hear that the Customer did not have a satisfactory experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.In the event the Customer has any further questions about Etsy’s dispute system, she may contact our Trust team for more information at ***.Etsy considers this matter closed at this timeIf you have any questions, please contact me at ***.Sincerely,CarlyEtsy, Inc

October *, *** *** *** *** ***
** *** *** *** * *** ***
*** *** ** ***
*** *** ***
*** *** * *** Dear Mediator: This letter sets further forth Etsy’s position regarding the complaint dated October 5, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesGretchen Basham (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of UseEtsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the worldIt is important to note, however, that Etsy is not a part of that transactionBy shopping on Etsy, you understand that:You are not buying directly from Etsy, but from one of the many talented sellers on Etsy;Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); andEach seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”In the rejection, the Customer states that the product she ordered from an Etsy seller (the “Seller”) was not delivered and she had not yet received a refundTo clarify, the Seller that the Customer purchased from is not an employee of Etsy, but rather a person who operates a shop on EtsyAccording to our records, the Customer received a refund for the cost of the item from Etsy on behalf of the Seller on October **
The Customer may wish to note that it typically takes to business days for the refund to be reflected in their bank account or card statementIn the event the Customer has any further questions about Etsy’s dispute system, they may contact our Trust team for more information at ***We are sorry to hear that the Customer did not have a satisfactory experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.Etsy considers this matter closed at this timeIf you have any questions, please contact ***Sincerely, CarlyEtsy, Inc

November ** , 2015*** *** *** *** ***
** *** *** *** * *** ***
*** *** ** ***
*** *** ***
*** *** * ***Dear Mediator:This letter sets further forth Etsy’s position regarding the complaint dated November *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies*** *** (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.Etsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the worldIt is important to note, however, that Etsy is not a part of that transactionBy shopping on Etsy, you understand that:You are not buying directly from Etsy, but from one of the many talented sellers on Etsy;Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); andEach seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”By agreeing to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.”In the rejection, the Customer has indicated that she would like a full refund for a wreath she purchased from a seller on Etsy (the “Seller”), as she is not satisfied with the product she received.To reiterate, transactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.com.As previously stated, our records indicate that the Customer filed a Not as Described Case against the Seller on October **The Case was escalated to an Administrator of the Etsy Trust team for review on October **It was determined by the Administrator that Etsy was unable to mediate this case further, as the Customer did not provide proof that the item was “not as described.” The Case was closed on November *.The Customer may note that our records indicate that the Seller offered a resolution to this matter that is within their own shop policiesAs of today, November **, the Customer has declined this resolutionAlthough this case is closed on Etsy, the Customer is welcome to continue working with the Seller directly using Etsy Conversations, Etsy’s onsite messaging tool, if they would like to pursue a resolution.In the event the Customer has any further questions, she may contact our Trust team for more information at ***.Etsy considers this matter closed at this timeIf you have any questions, please contact me at ***.Sincerely,CarlyEtsy, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I spent $on a product that I am not happy with! Considering the item did not ship out by the agreed ship date I feel that alone is fair grounds to be entitled a refundItem was not as described because fabric was not covering areas where it was suppose to and glue all over the shoes of was a poor quality product and I feel if I'm not happy after having to wait an extra weeks I should be entitled a refundThis is an example of poor business policy and customer satisfaction.Etsy oversees all disputes and has shown unfair judgement and discrimination towards me and I am not happy with business response and I do not accept their resultsI think Etsy might need update their return policy and buyer protection policy it currently lacks any kind of support for customers Etsy has acted unfair in more than case I have filed and I always end up losing my money and no compensation offered to make me satisfiedEtsy is a total rip off and I will continue to take steps to see to it that this no longer occurs to anybody else
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** *** ***
*** *** *** *** ***
** *** *** *** * *** ***
*** *** ** ***
*** *** ***
*** *** * ***
*** *** This letter sets forth Etsy’s position regarding the complaint dated May **, against Etsy, Inc(“Etsy”)Etsy’s service, ***, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies*** *** (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of UseEtsy’s Terms of Use state, “Etsy's services are not available to temporarily or indefinitely suspended Etsy membersEtsy reserves the right, in Etsy's sole discretion, to cancel unconfirmed or inactive accountsEtsy reserves the right to refuse service to anyone, for any reason, at any time.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the complaint, the Customer claims that their account was terminated by Etsy, and they are no longer able to have an account on Etsy.We do not make such decisions regarding the revocation of account privileges without great consideration, but a history of transgressions on the Customer’s account has brought us to the conclusion that our relationship must come to a closeWe are not able to reconsider the Customer’s account statusPlease note that we also clearly disclosed to the Customer the risk of these consequences prior to refusing service to their account for violations of our policiesEtsy considers the matter closed at this time If you have any questions, please feel free to contact *** Sincerely,MeghanEtsy, Inc

*** *** ***
*** *** *** *** ***
** *** *** *** * *** ***
*** *** ** ***
*** *** ***
*** *** *** Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated August *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies*** *** (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.Etsy’s full Terms of Use can be found here: *** In the complaint, the Customer states that she placed an order with a seller on Etsy (the “Seller”), and that she returned her purchase for a refundAs such, the Customer states that the Seller initiated a refund for her order, but she has yet to receive said refund.Our records indicate that the Customer placed an order with the Seller on June **, and was issued a partial refund for the item on July * when the item was returned.The Customer was unfortunately affected by an error which our third party payment processor (“Worldpay”) encountered on multiple transactions during July Because of this error, full refunds were incorrectly issued to some buyers instead of the intended partial refund amountTo correct this error, Worldpay issued charges to the cards used to make the purchaseThese charges were for the difference between the purchase prices and the partial refunds.The Customer should therefore see the following on her card statement, in addition to the initial charge for the purchase: a full refund in lieu of a partial refund, followed by a charge to recoup the difference between the full and partial refund.However, due to refunds being delayed as another result of our payment processor’s error, it is possible that the Customer was not issued the first full refund immediatelyAccording to our records, the Customer should now have received this refundAn Etsy Administrator reached out to the Customer by to confirm this on August **, but we have not yet heard back from her as of today, August **.The Mediator may wish to note note that Etsy has communicated this system error publicly with our members, both on the site and through several email messages which were sent to affected buyers and sellers in the Etsy marketplaceOn July *, Etsy shared the following information with our members on behalf of Worldpay, in a public forums announcement: “ ‘Worldpay is aware of an isolated issue impacting one of our gateways, resulting in a delay to some deposits and refunds for transactions across some of our customers' platforms, including Etsy'sWe are working hard to resolve this issue, and sincerely apologize for the inconvenience this has caused to Etsy sellers and buyersTo date, we have resolved the full backlog of deposits and refunds from the weekend, and we’re confident we will have addressed any remaining transactions shortly.’ - The team at Worldpay”The full July * announcement can also be viewed here: ***We sincerely apologize for any inconvenience or concern the Customer experiencedIn the event the Customer continues to have questions, she may reply directly to the August email or reach out to our Support team using our Help form, which can be found here: ***Etsy considers the matter closed at this timeIf you have any questions, feel free to contact *** Sincerely,CamilleEtsy, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved BECAUSE I FINALLY RECEIVED MY REFUND FROM MY BAKING INSTITUTION AFTER SHOWING THEM PROOF THAT THE ETSY SELLER SAID SHE WOULD REFUND ME BUT THEN DID NOT [HER EMAIL TO ME IS ATTACHED]THAT IN ITSELF GOES AGAINST MORE THAN JUST THE ETSY TERMS AND CONDITIONS, IT IS JUST POOR BUSINESSETSY KNOWS VERY WELL THAT THE PRODUCT WAS NOT SHIPPED ON TIME AS THEY MADE CHANGES TO SHIPPING GUIDELINES AFTER I POINTED OUT THEIR ERROR [PHOTO OF THE ORIGINAL 3-DAYS AND ALSO UPDATED DAYS ATTACHED]IN ADDITION TO THIS WHOLE HEADACHE ONCE THE PRODUCT WAS RECEIVED IT WAS THROWN AWAY BECAUSE THE QUALITY WAS FAR INFERIOR TO OTHER SIMILAR ITEMS ORDERED THROUGH ETSY
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This company has obviously found a legal way around taking responsibility for any activity that goes on within their websiteI am disappointed that Etsy had not found a solution to problems that arise such as these so that its consumers don't get ripped off by sellersI will make it clear once more that the postal service will not allow me the buyer to file the claim for damagesThat must come from the seller of the itemwhat is Etsy's policy for a refund on damaged item if the postal service will not allow the buyer to file a claimSo pretty much I feel like Etsy has allowed buyers to be ripped off money when a order arrives brokenI have filed a claim with my credit card for this itemI will have to wait and see if they will give me my mkney back.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** *** ***
*** *** *** *** ***
** *** *** *** * *** ***
*** *** ** ***
*** *** ***
*** *** * ***
*** ***
This letter sets forth Etsy’s position regarding the response to the complaint filed
June ***, 2016, against Etsy, Inc(“Etsy”)Etsy’s service, ***, is a marketplace where people around the world connect to buy and sell unique goodsIndividuals may open up his/her own shop on Etsy to sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesAs *** *** (the “Customer”) explained in the complaint, the Customer was a buyer on the Etsy site and as such agreed to Etsy’s Terms of Use
In the complaint, the Customer states that the item she received from an Etsy seller was not as described and she requests a refund.
Etsy’s Terms of Use state “[s]hould you have a dispute with one or more users, or an outside party, you release Etsy … from any and all claims, demands and damages … of every kind and nature … arising out of or in any way connected with such disputes.”
If a customer receives an order that they do not believe was accurately described by the seller, they may file a dispute using Etsy’s dispute resolution service, “Cases.” Etsy customers may file not as described cases via Etsy’s case system to resolve disputes such as theseIt appears that the Customer filed a case with this seller, as well as a chargeback with the Customer’s credit card companyOn May ***, 2016, Etsy’s Trust and Safety Team, which moderates these disputes, explained to the Customer that only one type of dispute resolution may be filed by a buyerOnce the buyer filed a chargeback with her credit card company, Etsy closed the case in accordance with our policies ***
Please note that the item the customer purchased was from the Etsy user ‘***’ who operates a shop on Etsy‘***’ is not an Etsy employeePursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeEtsy did not receive any payment from the Customer for this purchase.
It’s unfortunate that this member had an unpleasant experience purchasing from a seller on EtsyThese situations, while quite rare, are unfortunateThe vast majority of transactions on Etsy take place without incidentEtsy considers this matter closedIf the Customer has any questions about the chargeback, she can contact her credit card companyIf you have any questions please contact me at ***
Sincerely,
April
Etsy, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I *** ***, did not open any other shop on EtsyI did not get infringement violations, I may have had that many allegations, isn't it nnocent until proven guilty? My funds for custom orders are being held and this has drastically effected my businessOn September *** I opened my store frontI opened my store front due to my success and star average rating on EtsyLast November I did around $9,in sales on EtsyThis is unjust and not rightThe infringement claims were and I was unaware that I could fight the claims until Fierce Bows Lawyer informed me of thisFierce Bows lied and filed a claim of infringement, I was not in violation, yet my shop is permanently closed and this shop remains open.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] They did not have a proble accepting my money so to me that is who I am looking to retify the issue
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Hi Etsy, Yes you did send me this message and closed my store without confirming and or talking to meAfter you closed my store I send you few messages and explained the situationI told you that account has NOTHING to do with me, it was my ex.As for Laura, she reported my listing that has nothing to do with her listings, she reported by fraud and in retaliation,the items I'm reporting she is re listing and re listing, you are taking them down, then I see again she is relisting them, againI'm re reporting and reporting, but somehow she is relisting them.***and***Every time I reported told you I am the maker and the designer of those ringsWhere is her proof how she made them and when? I even gave you okto check my communications with my customers to see how I made and created every single one of my listings, all are custom made and hand made.1.) I did NOT infringe any of my listings.2.) How many times same seller, same listings have to report, when clearly she infringed and fraud reported.3.) How many times have to send you messages that I have nothing to do with that account.Did you reply back about these issues? No, you are just sending same automated messages, this is where you lack communicationHope you can check my case and let me know what should I do to reopen my store.Thanks***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, my complaint, ID *** regarding Etsy, Inchas been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

*** *** ***
*** *** *** *** ***
** *** *** *** * *** ***
*** *** ** ***
*** *** ***
*** *** * ***
*** *** This letter sets forth Etsy’s position regarding the complaint dated September *, against Etsy, Inc(“Etsy”)Etsy’s service, ***, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies*** *** (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of UseEtsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the worldIt is important to note, however, that Etsy is not a part of that transactionBy shopping on Etsy, you understand that:You are not buying directly from Etsy, but from one of the many talented sellers on Etsy;Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); andEach seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”Pursuant to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.”In the complaint, the Customer states she is unsatisfied with the shoes she received from a seller on Etsy (the “Seller”), and would like a refund.On Etsy, if a Customer is unable to resolve a concern directly with their Seller, the next step may be opening a caseAlthough Etsy is not directly involved in the transaction, we can attempt to mediate disputes regarding orders through the Etsy case system.To clarify, the Etsy case system is a platform where buyers and sellers can work together to resolve issues with an orderIf necessary, Etsy Administrators may assist in the mediation of the dispute.The Customer may note that the day window in which she is eligible to file a case for this transaction began on September * and will expire on November *If the Customer does not file a case before that date, the option will no longer be available and cannot be reinstated.Should the Customer chose to open a case on Etsy, she may note that if the Seller doesn't respond or resolve the case within one week from the date it was opened, the Customer will have the option to escalate the case for review by Etsy.The Customer may note that instructions on how to file a case on Etsy can be found in the following help article: ***In the event the Customer has further questions about this matter, or needs assistance in opening a case, we would encourage her to reach out to the Trust team at *** Etsy considers the matter closed at this time If you have any questions, feel free to contact legal@*** Sincerely,FrankieEtsy, Inc

July *, To: The Revdex.com ** *** *** *** * *** ***
*** *** ** ***Via Email: ***Re: Case # *** Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated July *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies*** *** (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of UseEtsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the complaint, the Customer claims the purchase she made from a Seller on Etsy (the “Seller”) has not been delivered.Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeTransactions on Etsy occur directly between a buyer and sellerThe Seller from whom the the Customer purchased is not an employee of Etsy, but operates a shop on Etsy.comAccording to our records, the Customer filed a case against the Seller on June **The Seller will not be eligible to sell on Etsy again until they resolve the Customer’s case.As the Customer appears to have paid for this order with a credit card via ***, Etsy does not have access to their payment in order to issue a refund on the Seller’s behalfFor this reason, the Customer may wish to contact ***, or their bank or credit card issuer, for more information about pursuing a refund.The Customer may also wish to contact the Seller by email directlyThe Seller’s email address is available on the Customer’s Etsy receipt for this order.In the event the Customer requires additional information about our dispute process, we would encourage them to reach out to our Trust team directly (***).We are sorry that the Customer had a negative experience with this sellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputesEtsy considers the matter closed at this timeIf you have any questions, feel free to contact *** Sincerely, BrittanyEtsy, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

*** *** ***
*** *** *** *** ***
** *** *** *** * *** ***
*** *** ** ***
*** *** ***
*** *** * ***
*** *** This letter sets forth Etsy’s position regarding the complaint dated September **, against Etsy, Inc(“Etsy”)Etsy’s service, ***, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies*** *** (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of UseEtsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the worldIt is important to note, however, that Etsy is not a part of that transactionBy shopping on Etsy, you understand that:You are not buying directly from Etsy, but from one of the many talented sellers on Etsy;Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); andEach seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”Pursuant to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.” In the complaint, the Customer claims that she made a purchase from a seller on Etsy (the “Seller”) and that she has not yet received these itemsTo reiterate, transactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but rather an individual who operates a shop on ***.Our records indicate that, on September *, the Customer opened a case for this transactionTo clarify, the Etsy case system is a platform where buyers and sellers can work together to resolve issues with an orderAlthough Etsy is not directly involved in the transaction, if necessary, Etsy Administrators may be able to assist in the mediation of the dispute through the case system.The Customer should note that, if the Seller doesn't respond or resolve the case within one week from the date it was opened, the Customer will have the option to escalate the case for review by an Etsy AdministratorIf the Customer does not participate in the case log and escalate this case, Etsy may close the case due to lack of participation.In the event the Customer requires additional assistance in escalating this case, or has further questions about this process, we would encourage her to reach out to our Trust team directly *** for assistance Etsy considers the matter closed at this time If you have any questions, feel free to contact *** Sincerely,FrankieEtsy, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Etsy does not have proof that we are the same company as the offending companyWe have proof to the contrary and can prove that we are a completely different companyEtsy says that they have proof that we are the same company as the offending company, but has yet to provide that proofClearly the proof that they claim to have is falseI can only guess that from whatever little proof they have that they've not considered other possibilities may have existed.We have the following proofs that we are a separate company.The company created a shop on Etsy under a different nameDifferent Social Security numberDifferent addressDifferent phone numberDifferent bank account.A Washington State Business License showing that we are a completely different company.A Washington State Business license that shows that we are a completely separate company from the offending company they speak about.A s
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***