Proform Concrete Services Inc.

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[redacted]                   [redacted] [redacted]Dear Mediator:This letter sets forth Etsy’s position regarding the Revdex.com's complaint dated 7/**/2016 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) was an Etsy member and agreed with Etsy’s Terms of Use, which in relevant part state, "We may terminate or suspend your account (and any related accounts) and your access to the Services at any time, for any reason, and without advance notice."In the Complaint, the Customer stated that her account privileges were revoked. Our Marketplace Integrity team investigated this issue with the Customer's account and discovered that there may have been an administrative error. On August *, 2016, an Etsy admin updated the Customer's account internally to help prevent this from happening again and notified the Customer of this error. As we explained to the Customer, we have automated systems in place to protect the safety and security of the Etsy Marketplace. These systems are monitored by Etsy admin every day. Occasionally, shops operating within our policies and guidelines may be caught up in these systems. We truly apologize for this inconvenience and the confusion that this may have caused, and we will share the Customer's feedback with the relevant teams at Etsy. We thank the Customer for her patience.We consider this matter closed. Please feel free to reach out to [redacted] with any further questions. Sincerely,PatriciaEtsy, Inc.

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[redacted]This letter sets forth Etsy’s position regarding the complaint filed January *, 2017 against Etsy, Inc. (“Etsy”)....

Etsy’s service, [redacted], is a marketplace where people around the world connect to buy and sell unique goods. Individuals may open up their own shop on Etsy to sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. As [redacted] (the “Customer”) explained in the complaint, the Customer was a seller on the Etsy site and as such agreed to Etsy’s Terms of Use.In the complaint the Customer states that Etsy revoked her selling privileges upon receipt of a notice of trademark infringement,. The Customer also states that Etsy has delayed the payment of the balance in her payment account for 60 days to ensure that any outstanding orders would be fulfilled.  The Customer would like this balance to be paid to her immediately.As stated in Etsy’s Intellectual Property Policy, which is a part of Etsy’s Terms of Use, Etsy terminates the account privileges of members who receive repeat notices of intellectual property infringement, [redacted]). When Etsy revokes a member’s selling privileges, we may delay the member’s payment account in order that they fulfill or refund outstanding orders. The Customer was enrolled in Etsy’s payment processing system, Direct Checkout.  Etsy’s Direct Checkout policy, to which the Customer also agreed, states  that Etsy, at our sole discretion, may put a hold on the seller’s payment account for up to 180 days ([redacted]  .  On October **, 2016, Etsy received a notice of intellectual property infringement about material in the Customer’s shop..  Upon review of previous intellectual property claims regarding the Customer, Etsy determined that the Customer had received 9 total notices of infringement as well as several warnings from Etsy regarding her account status. In accordance with our Intellectual Property Policy, Etsy made the decision to terminate the Customer’s selling privileges. At this time, Etsy’ delayed the Customer’s payment account in order to ensure that the Customer would fulfill or refund any outstanding orders. On October **, 2016, Etsy responded to an email from the Customer explaining the closure of the Customer’s shop.  Etsy provided further information to the Customer regarding the delayed disbursement of her payment account until the next regular disbursement after January **, 2017..  Etsy also responded to the Customer’s email on January *, 2017, reiterating the disbursement date and the necessity for the delay to her payment account. As communicated to the Customer via email, the Customer’s funds will be disbursed with her next scheduled auto-disbursement three to five days after January **, 2017.   This is Etsy’s standard practice; the Customer was not singled out in this action.Etsy considers this matter closed. If the Customer has questions, she can reach out to [redacted]. If you have any questions please contact me at [redacted].Sincerely,AprilEtsy, Inc.

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Mediator: This letter sets forth Etsy’s position regarding the complaint dated February **, 2016 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use. Etsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the world. It is important to note, however, that Etsy is not a part of that transaction. By shopping on Etsy, you understand that:You are not buying directly from Etsy, but from one of the many talented sellers on Etsy;Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); andEach seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”Pursuant to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.”In the complaint, the Customer claims that she purchased macaroons from a seller on Etsy, (the “Seller”) and that the order she received was wrong.As is stated in our Terms of Use, transactions on Etsy occur directly between a buyer and seller. The Seller that the Customer purchased from is not an employee of Etsy, but rather an individual who operates a shop on Etsy.com.According to our records, the Customer has not yet opened a case on Etsy for this transaction.To clarify, the Etsy case system is a platform where buyers and sellers can work together to resolve issues with an order. Although, as a venue, Etsy is not directly involved in the transaction, Etsy Administrators may be able to assist in the mediation of some disputes through this case system.The Customer may note that the 60 day window in which she is eligible to file a case for this transaction began on February *, 2016 and will expire on April *, 2016. If the Customer does not file a case before that date, that option will no longer be available and will not be reinstated.In the event the Customer continues to have questions about this matter, or needs further assistance in opening a case, we would encourage her to reach out to the Trust team at [redacted].Etsy considers the matter closed at this time.  If you have any questions, feel free to contact [redacted].  Sincerely, CamilleEtsy, Inc.

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 [redacted]Dear Mediator:This letter sets forth Etsy’s position regarding the complaint dated July *, 2016 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each...

individual must agree to Etsy’s Terms of Use and other site policies. Katherine M[redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.Etsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the world. It is important to note, however, that Etsy is not a part of that transaction. By shopping on Etsy, you understand that:You are not buying directly from Etsy, but from one of the many talented sellers on Etsy;Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); andEach seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”In the complaint, the Customer claims that she purchased a tank top from a seller on Etsy (the “Seller”) and that the item she received was not the same material as was described by the Seller.Pursuant to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.” To reiterate, transactions on Etsy occur directly between a buyer and seller. The Seller that the Customer purchased from is not an employee of Etsy, but rather an individual who operates a shop on Etsy.com.Our records show that, on June **, the Customer opened a Not as Described case on Etsy for her order. To clarify, a "case" is Etsy’s dispute platform, which allows Etsy to assist customers in resolving concerns.Upon review of this transaction, in accordance with our Terms of Use, the Etsy Administrator assigned to this case determined that this transaction was not eligible for a case, as we cannot mediate a case based on the overall quality of an item received, and the item received is materially similar to the seller’s listing description and photos.Because Etsy is a venue, each seller may have different policies in regards to returns and customer satisfaction. While we encourage sellers to practice superior customer service, we can not guarantee that this will always be the case. Some sellers may offer a replacement or a refund in this circumstance, but these resolutions are not required by Etsy. We’re sorry to hear that the Customer has not had a positive experience with this Seller. In the event the Customer requires additional assistance from Etsy, we would encourage her to reach out to our Trust team directly ([redacted]).  Etsy considers this matter closed at this time.  If you have any questions, feel free to contact [redacted].  Sincerely,CamilleEtsy, Inc.

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[redacted] This letter sets further forth Etsy’s position regarding the complaint dated February **, 2017 against Etsy, Inc. (“Etsy”). Etsy’s service, [redacted], is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use. Etsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the world. It is important to note, however, that Etsy is not a part of that transaction. By shopping on Etsy, you understand that:You are not buying directly from Etsy, but from one of the many talented sellers on Etsy;Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); andEach seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”Pursuant to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.” In the complaint, the Customer claims that she purchased a light from a seller on Etsy (the “Seller”) and the toilet paper she received did not appear to match the listing descriptions. To reiterate, transactions on Etsy occur directly between a buyer and seller. The Seller that the Customer purchased from is not an employee of Etsy, but rather an individual who operates a shop on Etsy.com.As such, when disputes arise between members, the only way Etsy may be able to offer assistance in mediating the issue is within Etsy’s case system. According to our records, as of today’s date, February **, the Customer has still not opened a case on Etsy. Again, the Customer may note that her ability to file a case will expire on April *. If a case is not opened on Etsy before that date, the option to open a case will not be reinstated. Additionally, our records show that the Customer has not yet reached out to our Dispute Resolution team to address these concerns, or for assistance opening a case. Should the Customer require additional assistance, we would encourage her to reach out to our Dispute Resolution team directly ([redacted]) at her earliest convenience. To be clear, Etsy will not reach out to the Customer proactively at this time, and if the Customer does not formally file a case on Etsy, Etsy cannot intervene. Etsy considers the matter closed at this time.  If you have any questions, feel free to contact [redacted]  Sincerely,FrankieEtsy, Inc.

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[redacted] This letter sets forth Etsy’s position regarding the complaint dated September **, 2016 against Etsy, Inc. (“Etsy”). Etsy’s service, [redacted], is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use. In the first rejection, the Customer claims that they canceled their Pattern subscription subscription 2 days into their 30 day free trial, and therefore, should not have been billed for the service. I’ve confirmed that within the Customer’s account records no such cancellation was made successfully. If the she had attempted to cancel her Pattern subscription then the process was not taken correctly or completely. At the time the Customer contacted us through our Support channels, we checked for any site errors, bugs, or issues that they could have encountered, but were able to confirm that their site had been running correctly and they did not cancel their subscription 2 days into their subscription.As stated in our first response, the only actions the Customer successfully took were when their subscription was started on Jun **, 2018, and then when they canceled it on Sept *, 2016. There is no record of any other actions, cancellations, or requests to cancel their subscription.As per our Pattern policy, the services for Pattern were already served, and so we’re still unable to provide any additional credits or refunds to the Customer, apart from the courtesy $15.00 USD credit we already provided them for their unused September Pattern subscription. Should the Customer wish to reference this policy, it can be found here: [redacted]Also, should the customer have further questions or concerns, she may email us at [redacted] for further assistance. Etsy considers the matter closed at this time. If you have any questions, please feel free to contact [redacted]. Sincerely,JulianEtsy, Inc.

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                   [redacted]       [redacted]                [redacted]Dear Mediator:This letter sets further forth Etsy’s position regarding the complaint dated August **, 2016 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.Etsy’s full Terms of Use can be found here: [redacted]In the rejection, the Customer states that she has been unable to file a claim with the postal service for her damaged purchase from a seller on Etsy (the “Seller”).To reiterate, as a venue, Etsy does not mediate claims of damage which occurred in shipping, as this is considered the fault of the shipping service, rather than the Seller. If the Customer is unable to file a claim with the postal service for her order, we would encourage her to work directly with the Seller to do so.The Customer also states in the rejection that she filed a claim with her credit card company. At this time, we would also advise her to work directly with her bank to reach a resolution. Should Etsy require further information to process this chargeback, an administrator from our Chargebacks team would reach out to the Customer directly via email.We’re sorry that the Customer has not had a positive experience with the Seller. In the event the Customer has further questions about this transaction, we would encourage her to reach out to our Trust team directly via email at [redacted].  Etsy considers this matter closed at this time. If you have any questions, feel free to contact [redacted].  Sincerely,CamilleEtsy, Inc.