Proform Concrete Services Inc.

July **, 2015 To:                The Revdex.com                     [redacted]                     [redacted]Via Email:       [redacted]Re:                Case # [redacted] Dear Mediator: This letter further sets forth Etsy’s position regarding the rejection of our response to the complaint dated September **, 2014 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use. Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the rejection, the Customer claims the purchase she made from a Seller on Etsy (the “Seller”) has not been delivered.Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this dispute. Transactions on Etsy occur directly between a buyer and seller. The Seller that the Customer purchased from is not an employee of Etsy, but previously operated a shop on Etsy.com.As previously mentioned, Etsy does not have access to the funds submitted for this transaction via [redacted]. However, according to our records, the Seller has indicated that a full refund was issued to the Customer via [redacted] on July **. As such, Etsy has closed the case filed by the Customer. Cases close automatically when a refund is made, as it is proof of a resolution per Etsy’s policies. For assistance locating this refund, we recommend that the Customer contact [redacted] directly for help because their services are separate from Etsy’s. I’ve included [redacted]’s contact information below for the Customer’s convenience:[redacted] Help Center: [redacted] Contact page: [redacted] # ###-###-#### (US), ###-###-#### (if calling from outside the US)Etsy considers the matter closed at this time. If you have any questions, feel free to contact [redacted].   Sincerely, CarlyEtsy, Inc.

September **, 2015
[redacted]                [redacted]
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[redacted]                 [redacted] Dear Mediator: This letter further sets forth Etsy’s position regarding the complaint dated August **, **15 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use. Etsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the world. It is important to note, however, that Etsy is not a part of that transaction. By shopping on Etsy, you understand that:You are not buying directly from Etsy, but from one of the many talented sellers on Etsy;Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); andEach seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”In the Customer’s recent rejection, she has provided photographs in an effort to support her claim that a custom outfit she purchased from a seller on Etsy (the “Seller”) was not as described. To reiterate, transactions on Etsy occur directly between a buyer and seller. The Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.com. By agreeing to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected to her dispute with the Seller. According to our records, the Customer opened a case on Etsy for this transaction on August **. To be clear, a "case" is Etsy’s dispute platform, which allows buyers and sellers to work together to resolve issues which may occurred throughout the course of a transaction. If necessary, an Etsy Administrator may offer further assistance in the mediation of the dispute, should the members be unable to reach an amicable outcome by working together in the case log.Our records indicate that, although the Customer had taken action to open this case, they did not continue to participate in the case log as is generally required. However, as a courtesy, the Etsy Administrator assigned to the Customer’s case reviewed photographs available in Etsy Conversations (Etsy’s onsite messaging tool) in order to make a determination in the case and bring this matter to a close.After diligent review of the Customer’s concerns and the agreements made between the Customer and the Seller prior to purchase, the Etsy Administrator assigned to this case has determined that the order the Customer received does not qualify as significantly not as described. As such, this case has now been closed this case. Etsy’s decision in this matter is final.While we appreciate the Customer's request to speak to Etsy’s CEO, complaints of this nature are handled by Etsy’s Trust team, who can field any additional concerns at [redacted].Etsy considers this matter closed at this time. If you have any questions, please contact [redacted]. Sincerely,CarlyEtsy, Inc.

Etsy, Inc
[redacted]
*
[redacted]
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Dear Mediator:
This letter sets
forth Etsy's position regarding the complaint filed July **, against Etsy,
Inc("Etsy")Etsy's service, Etsy.com, is a marketplace where people around
the world connect to buy and sell unique goodsIndividuals may open up their
own shop on Etsy to sell unique goodsTo use the site, each individual must
agree to Etsy's Terms of Use and other site policiesAs [redacted] (the
"Customer") explained in the complaint, the Customer was a seller on the Etsy
site and as such agreed to Etsy's Terms of Use
In the complaint the Customer states that his
Etsy account was closed without basis, while others were allowed to sell
similar materialThis is incorrectEtsy revoked the Customer's account
privileges because of violations of Etsy's Terms of Use and site policies As the Customer states in his complaint, he
assumed it was because "the products I was selling did not fully comply with
their 'handmade/crafted' requirement."
Etsy's policies state, "Everything listed for
sale on Etsy must be handmade, vintage, or a craft supply." They also state, "Etsy
may refuse service to anyone, at any time, for any reason." [redacted]
Etsy's Marketplace Integrity Team
investigates whether members are selling material in accordance with our
policiesOn July **, 2016, we explained to the Customer that the material he
was attempting to sell violates Etsy's policies as he was reselling commercial
materialEtsy then revoked the Customer's selling privilegesAfter the
Customer's inquiry, we followed up again on July **, with the following:
"To be clear, all listings in our marketplace
are subject to the same set of policiesRegardless of other sellers' actions,
it is still your responsibility to comply with Etsy's Seller Policy, which you
agreed to follow when you opened your shop."
Etsy is not a pre-screened siteSimply because
others may be violating our policies does not permit the Customer to violate
Etsy's policiesIf the Customer finds that another member may be violating our
policies, he can report them to our Marketplace Integrity Team who will
investigate privately
The Customer's selling privileges were
revoked because of violations of Etsy's policies, as the Customer indicated he
was in fact violatingThe Customer may continue to use Etsy as a buyer only
Etsy considers this matter closedIf you have
any questions please contact me at [redacted]
Sincerely,
Danny
Etsy, Inc

December **, 2015[redacted]                [redacted]
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                   [redacted]       [redacted]                [redacted] [redacted]Dear Mediator:This letter sets further forth Etsy’s position regarding the complaint dated November *, 2015 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.The full Terms of Use are available here: [redacted]Etsy’s Terms of Use include Etsy’s Buyer Policy. The Customer may wish to review this information, as it directly pertains to the concerns stated in the Customer’s complaint. Etsy’s Buyer Policy can be found here: [redacted]In the rejection, the Customer states that Etsy has not assisted in the mediation of their dispute with a seller (the “Seller”) from whom they’ve made a purchase. As was outlined in previous responses to the Customer’s complaint and is stated in Etsy’s Terms of Use, the Customer did not purchase this item from Etsy. Rather, the Customer has bought their item from the Seller. To further clarify, the Seller operates a shop on Etsy.com and is not an employee of Etsy.In accordance with Etsy’s Terms of Use, the Customer has released Etsy from any and all disputes which may arise with one or more users, or an outside party. This means that Etsy is not responsible for providing further mediation or assistance to the Customer in resolving their concerns with the Seller directly. However, Etsy may have been able to hold the Seller responsible for providing a replacement or refund for the sign the Customer is not satisfied with, had we found the sign to be not as described in the Etsy case system. To reiterate, the Customer’s ability to open a case has unfortunately expired. As such, we are unable to formally investigate the Customer’s concerns and can not offer mediation with the Seller for this transaction. To be clear, because Etsy is a venue, once the option to open a case has passed we are unable to further mediate such disputes. At this time, the decision on whether or not to offer a refund based on the Customer’s claims is the sole responsibility of the Seller, as the Seller is the party with whom the Customer entered into this transaction with. It is our hope that sellers will practice good customer service, and will meet such requests from their buyers. However, as a venue, we can not guarantee that this will be the case. That said, we would like to assure the Customer that we have made a note of their experience on the Seller’s account and will continue to review their business practices, as sellers who continually demonstrate an inability to fulfill business obligations in a professional, honest manner are permanently removed from the Etsy marketplace.If the Customer has additional questions, he may contact our Trust team at [redacted].Etsy considers this matter closed at this time. If you have any questions, please contact me at [redacted].Sincerely,CarlyEtsy, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I don't accept their response I canceled the subscription during the 30 day free trial it was 2 days into the 30 day free trial.  I realized the subscription was not going to benefit me and did not interest me.  I am not sure why the cancellation did not get pushed through but I think it is the responsibility to Etsy to check their system for error of this nature.  I still want them to refund me my money.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
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[redacted]                [redacted]Dear Mediator:This letter sets forth Etsy’s position regarding the complaint dated January **, [redacted] against Etsy, Inc. (“Etsy”). Etsy’s service, [redacted], is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. Amy Mcgurk (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.Etsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the world. It is important to note, however, that Etsy is not a part of that transaction. By shopping on Etsy, you understand that:You are not buying directly from Etsy, but from one of the many talented sellers on Etsy;Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); andEach seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”By agreeing to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.”In the complaint, the Customer is requesting a refund for the amount she spent to return an item to a seller on Etsy (the “Seller”). The Customer also states that an Etsy Administrator she has worked with has indicated that they would receive this refund, and that they are owed a refund in accordance with Etsy’s policies.To reiterate the information stated in Etsy’s Buyer Policy, please be advised that transactions on Etsy occur directly between a buyer and seller. The Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on [redacted].According to our records, the Customer opened a Not as described Case for this transaction on December **, **16, as she felt that the item she received from the Seller was not as the Seller had described in the listing they had purchased from. To clarify, the Etsy case system is a platform where buyers and sellers can work together to resolve issues with an order. If necessary, Etsy Administrators may assist in the mediation of the dispute. On January *, **17, the Etsy Administrator assigned to the case determined that the item the Customer received was in fact not as described, and requested that the seller issue a refund for the full cost of the order. At that time, the Etsy Administrator also explained that the Customer would need to provide “proof of return shipping as well as a receipt for the cost of the return shipping” in order for us to require that the seller also provide a refund for the return shipping costs incurred. The Customer provided the requested proof of shipping on January *, and the Seller issued a full refund on January **. On January **, a credit was issued to the buyer’s account for return shipping. The Etsy Administrator assigned to the case log closed this case on February *.We’re sorry to hear that the Customer’s transaction did not go more smoothly. However, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.Etsy considers this matter closed at this time. If you have any questions, please contact us at [redacted].Sincerely,FrankieEtsy, Inc.

February *, 2016
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[redacted]                [redacted] Dear Mediator: This letter sets further forth Etsy’s position regarding the complaint dated December **, 2015 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use, which includes Etsy’s Seller Policy and Etsy’s Buyer Policy.Etsy’s Terms of Use state that “Etsy reserves the right to change, suspend or discontinue any of the Services at any time, for any reason. We will not be liable to you for the effect that any changes to the Services may have on you, including your income or your ability to generate revenue through the Services.”In the rejection, the Customer requests that Etsy further review information from her Etsy account (“[redacted]”), which was suspended due to policy violations in another account which Etsy considers to be related to [redacted], in an effort to consider these accounts as unrelated. To be clear, Etsy has carefully reviewed the information shared between these accounts and has communicated with the Customer directly about this issue on multiple occasions through the email address associated with her [redacted] account. In doing so, Etsy has requested and reviewed additional information provided by the Customer in an effort to reconsider the determination that the [redacted] account is related to an account suspended due to policy violations.After a thorough review, Etsy was unable to make the determination that the [redacted] account is unrelated to the account in which policy violations had occurred, due to the volume of overlapping information between these accounts. As such, both accounts remain suspended at this time and Etsy will not reconsider the relation between these accounts. The Customer’s [redacted] account status can not be re-evaluated until all policy violations in the related account have been resolved. This has been clearly stated to the Customer in multiple communications from Etsy Administrators.At this time, the funds in the Customer’s [redacted] Shop Payment Account have been held. These funds will be released to the Customer after the date on which buyers can no longer file a case for an order against their [redacted] shop. This is to ensure that funds will be available to issue refunds to buyers on the Customer’s behalf, should additional cases be opened against their shop. Our records indicate that, the specific disbursement date was provided to the Customer in an email from an Etsy Administrator on January **, 2016. Additionally, please note that we clearly disclosed to the Customer the risk of these consequences prior to refusing service to their account for violations of our policies and prior to placing a hold on these funds. As Etsy’s Direct Checkout Terms of Use state, “if we believe that a seller's actions may result in buyer disputes, chargebacks, or other claims, then we may, in our sole discretion, put (1) a hold, (2) a deposit delay, or (3) a reserve on the seller’s Shop Payment Account balance.”Etsy’s Direct Checkout Terms of Use further explain that, “a hold may be put on funds associated with a particular transaction if there is a dispute or investigation related to the order, for the shorter of: (a) 180 days after the estimated delivery date; or (b) completion of any investigation regarding the seller’s actions.”Should the Customer need further clarification, they may continue to reach out to [redacted] so an Etsy Administrator can address any additional questions or concerns.Etsy considers the matter closed at this time.  If you have any questions, please feel free to contact [redacted].  Sincerely, CarlyEtsy, Inc.

[redacted]

[redacted]                [redacted]
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[redacted]                [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated August *, 2016 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use. In the complaint, the Customer claims to have an unknown charge on her credit card. Our records show that the Customer is currently being assisted by members of Etsy’s Trust team, and that this issue has been escalated to Etsy’s Payments team for further review. These Admins are looking into this issue and are continuing to work with the Customer to resolve this matter.We are sorry to hear of the concern caused by this charge. Our Payments team will be in touch with updates as soon as they are available. If you have any questions, feel free to contact me at [redacted].   Sincerely,NancyEtsy, Inc.

[redacted] [redacted] [redacted]Dear Mediator:This letter sets forth Etsy’s position regarding the complaint filed November *, 2016 against Etsy, Inc. (“Etsy”)....

To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. As [redacted] (the “Customer”) stated in the complaint, the Customer was a seller on the Etsy site and as such agreed to Etsy’s Terms of Use and site policies.In the complaint, the Customer states that her account was closed with no warning, and she has not received a reply from Etsy regarding why the account was closed. The Customer requests a reactivation of her account and a response to her emails.Etsy’s policies state, “Everything listed for sale on Etsy must be handmade, vintage, or a craft supply ([redacted]).” They also state that Etsy may refuse service to anyone, at any time, for any reason. ([redacted]). If Etsy has reason to believe that items being sold in an account, or the account itself, do not comply with our policies, we may investigate and revoke account privileges where necessary. Etsy’s Marketplace Integrity Team investigates whether members are selling material and utilizing their accounts in accordance with our policies. Etsy’s Marketplace Integrity Team  investigated the Customer’s shop, “YannieCreations” and found several policy violations. The Customer violated each of the following policies: Listing non-qualifying itemsHaving multiple Etsy accounts and not disclosing their involvement with eachInaccurately representing themselves or their businessMisrepresenting the size and/or location of the business operationOpening new shops when previous shops were closed for policy violationsNot disclosing the people who help make the items or run the shopDue to the multitude of policy violations in the Customer’s account, Etsy revoked the Customer’s selling privileges on October **, 2016, and all account privileges on November *, 2016. Etsy communicated this to the Customer via email on October **, 2016, and informed the Customer that any new accounts opened by the Customer, as well as any existing related accounts, would be terminated without warning. Etsy also emailed the Customer on October **, November *, and November ** to reiterate these policies. The Customer claims that the account associated with the email address in the complaint, “[redacted],” which was opened on November *, 2016, and therefore after the original account was closed, is not related to the original account closed for policy violations. This is incorrect. Etsy found enough overlap between the accounts to consider them sufficiently related, and thus revoked the Customer’s account privileges for all accounts. Etsy will not reconsider this decision. Due to the Customer’s violation of our policies by opening a new account after she had been refused services, as well as several other policy violations in the related account, Etsy will not reinstate the Customer’s account privileges. Etsy considers this matter closed. If you have any questions please contact me at [redacted].Sincerely,AprilEtsy, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted]                [redacted]
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                   [redacted]       [redacted]                [redacted]This letter sets forth Etsy’s position regarding the complaint dated November **, 2016 against Etsy, Inc. (“Etsy”). Etsy’s service, [redacted], is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.Etsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the world. It is important to note, however, that Etsy is not a part of that transaction. By shopping on Etsy, you understand that:You are not buying directly from Etsy, but from one of the many talented sellers on Etsy;Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); andEach seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”By agreeing to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.”In the complaint, the Customer claims that the item she received from a seller on Etsy (the “Seller”) arrived and the quality was not as she expected, and neither the Seller nor Etsy has assisted her in resolving this issue.  The Customer has also claimed that an error occurred during the processing of her transaction. The Mediator and Customer should note that, after a thorough review of this order by our software troubleshooting team, it was determined that there were no errors or bugs on our end during the processing of this transaction.To reiterate, transactions on Etsy occur directly between a buyer and seller. The Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on [redacted]. As Etsy is a marketplace made of individual shops with their own policies, the Customer should note that we're unable to mediate return agreements on our end. This means that, when a buyer has concerns of this nature, we encourage them to contact the seller directly via Etsy’s Conversations tool to discuss any policies the seller may have in place. Although Etsy is not directly involved in the transaction, the Customer may note that Etsy can attempt to mediate some disputes through the case system. To clarify, the Etsy case system is a platform where buyers and sellers can work together to resolve issues with an order. If necessary, Etsy Administrators may assist in the mediation of the dispute.Our records also indicate that the Customer opened a Non-delivery Case for their transaction on October **. Ultimately, the Customer’s case was closed by Etsy Administrator because the Seller provided appropriate proof of shipping to reflect that they shipped the order to the Customer’s address.That being said, we can also mediate some dispute through Not-as-Described cases. However, the Customer should keep in mind that Etsy is unable to mediate a case based on the overall quality of an order received. In a Not-as-Described case on Etsy, we must make a determination based on detailed differences between what is received by the buyer as compared to what is listed by the seller. For this reason, we are unable to reopen their case.The Customer can find more information about ineligible transactions the following Help article: [redacted]In the event the Customer has any further questions about Etsy’s dispute system, they may contact our Trust team for more information at [redacted]We’re sorry to hear that the Customer did not have a satisfactory experience with this Seller thus far. However, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.Etsy considers this matter closed at this time. If you have any questions, please contact me at [redacted]Sincerely,FernandoEtsy, Inc.

[redacted]
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[redacted]This letter sets further forth Etsy’s position regarding the complaint dated August **, 2016 against Etsy, Inc. (“Etsy”). Etsy’s service, [redacted], is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.Etsy’s full Terms of Use are available here: [redacted] Our Buyer Policy specifically, which is included in our Terms of Use, is also available here: [redacted]As previously explained, by agreeing to Etsy’s Terms of Use (including Etsy’s Buyer Policy) the Customer has acknowledged that when making a purchase on Etsy she is “not buying directly from Etsy, but from one of the many talented sellers on Etsy” and has released Etsy from any and all disputes which may arise with one or more users, or an outside party.In the rejection, the Customer mentions they do not hold Etsy responsible for the quality of the rings she received, and would like the contact information of the seller (the “Seller”) she made the purchase from on Etsy.While we appreciate the Customer’s understanding and her request for more information, please be advised that Etsy has a strict Privacy Policy. As such, we are unable to provide additional contact information for the Seller at this time. The Customer may note that the Seller’s email address is available for their review, on the receipt of their purchase located in their Etsy account.If they would like, the Customer can review our Privacy Policy here: [redacted]At this time, the Customer may also choose to continue communicating with the Seller directly via Conversations, our messaging system.If the Customer has further questions about this issue, she may wish to contact our Trust team at [redacted].Etsy considers this matter closed at this time. If you have any questions, please contact me at [redacted].Sincerely,FrankieEtsy, Inc.

[redacted]

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Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated July **, 2016 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. Cheryl Gushard (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.Etsy’s full Terms of Use can be found here: [redacted] In the complaint, the Customer states that she placed an order with a seller on Etsy (the “Seller”), and that she received the item damaged. As a result, the Customer states that the Seller issued her a partial refund for her order, but was refunded in full in error. The Customer also states that she was charged an additional amount as a result of this error.Our records indicate that the Customer placed an order with the Seller on June ** for $67.95, and was issued a partial refund for the item on July * in the amount of $27.20. The Seller also initiated an additional partial refund on July ** in the amount of $11.80.The Customer was unfortunately affected by an error which our third party payment processor (“Worldpay”) encountered on multiple transactions during July 2016. Because of this error, full refunds were incorrectly issued to some buyers instead of the intended partial refund amount. To correct this error, Worldpay issued charges to the cards used to make the purchase. These charges were for the difference between the purchase prices and the partial refunds.Because the Customer was issued two partial refunds, she should see the following on her card statement, in additional to the initial charge for the purchase: two full refunds in lieu of partial refunds, followed by two charges ($40.75 and $56.15 respectively) to recoup the difference between the full and partial refunds.However, due to refunds being delayed as another result of our payment processor’s error, it is possible that the Customer has not yet been refunded for the two full refund amounts. The Customer may wish to know that Etsy is in contact with Worldpay about this issue, and they are currently investigating this refund. On July **, the Etsy Administrator assisting the Customer with this issue by email assured her that Etsy would provide an update for her as soon as more information becomes available.The Customer can rest assured that Etsy realizes the seriousness of this issue, and will continue working with her directly until it is resolved.The Mediator may wish to note note that Etsy has communicated this system error publicly with our members, both on the site and through several email messages which were sent to affected buyers and sellers in the Etsy marketplace. On July *, Etsy shared the following information with our members on behalf of Worldpay, in a public forums announcement: [redacted]The full July * announcement can also be viewed here: [redacted]We sincerely apologize for any inconvenience or concern the Customer experienced. In the event the Customer continues to have questions, she may reply directly to the July ** email or reach out to our Support team using our Help form, which can be found here: [redacted]Etsy considers the matter closed at this time. If you have any questions, feel free to contact [redacted].  Sincerely,CamilleEtsy, Inc.

[redacted]

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[redacted]                [redacted] Dear Mediator:This letter sets forth Etsy’s position regarding the complaint dated October *, 2016 against Etsy, Inc. (“Etsy”). Etsy’s service, [redacted], is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.Etsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the world. It is important to note, however, that Etsy is not a part of that transaction. By shopping on Etsy, you understand that:You are not buying directly from Etsy, but from one of the many talented sellers on Etsy;Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); andEach seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”In the complaint, the Customer claims they made a purchase from a seller on Etsy (the “Seller”) and that they had not yet received the item, nor a refund. Pursuant to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.” Transactions on Etsy occur directly between a buyer and seller. The Seller that the Customer purchased from is not an employee of Etsy, but rather an individual who operates a shop on [redacted].Our records indicate that, on September **, the Customer opened a case for this transaction. To clarify, the Etsy case system is a platform where buyers and sellers can work together to resolve issues with an order. Although Etsy is not directly involved in the transaction, if necessary, Etsy Administrators may be able to assist in the mediation of the dispute through the case system.According to our records, the Customer received a full refund for this transaction on October *, 2016. The Customer may wish to note that it typically takes 2 to 5 business days for the refund to be reflected in their bank account or card statement. In the event the Customer has any further questions about this refund, they may contact our Trust team for more information at [redacted].We’re sorry to hear that the Customer did not have a satisfactory experience with this Seller. However, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.Etsy considers this matter closed at this time. If you have any questions, please contact me at [redacted].  Sincerely,FrankieEtsy, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They have reopened my case due to their policy of not as described. Based on the example of not as described emailed to me by an Etsy Trust representative, I resubmitted my complaint and evidence. I was told that in order to receive my refund, my dress must be a different color scheme, material and/or style from the advertised. Since my dress was not a straight cut at the neckline but a "sweetheart" it is eligible under style portion of their explanation. My dress being orange with green circles instead of blue Also makes it eligible for a refund based on their color criteria on their npolicy. I see no reason why they cannot resolve my case fairly solely based on the information provided by me based on their explanation of refundable expectations. I feel, as of now, that Etsy might try to rule my case in favor of the vendor despite my merchandise qualifying under not as described policy they described to me. All I want is my entire refund including shipping costs
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]  
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[redacted]                [redacted]  Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated June *, 2017 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use. Etsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the world. It is important to note, however, that Etsy is not a part of that transaction. By shopping on Etsy, you understand that:You are not buying directly from Etsy, but from one of the many talented sellers on Etsy;Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); andEach seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.” Pursuant to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.” In the complaint, the Customer claims that she made a purchase from a seller on Etsy (the “Seller”) and that while the listing was advertised as 3, she only received one bracelet. To reiterate, transactions on Etsy occur directly between a buyer and seller. The Seller that the Customer purchased from is not an employee of Etsy, but rather an individual who operates a shop on Etsy.com.Our records indicate that, on May **, 2017, the Customer opened a case for this transaction. To clarify, the Etsy case system is a platform where buyers and sellers can work together to resolve issues with an order. Although Etsy is not directly involved in the transaction, if necessary, Etsy Administrators may be able to assist in the mediation of the dispute through the case system.On June *, the Etsy Administrator assigned to the case ruled the dispute in the Customer’s favor. At this time, we encourage the Customer to proceed with communicating directly with the Etsy Administrator assigned to the case in the case log for further clarification. If the Customer does not participate in the case log and escalate this case, Etsy may close the case due to lack of participation. In the event the Customer requires additional assistance in escalating this case, or has further questions about this process, we would encourage her to reach out to our Dispute Resolution team directly at [redacted] for assistance.  Etsy considers the matter closed at this time. If you have any questions, feel free to contact [redacted].    Sincerely,MeghanEtsy, Inc.

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[redacted] This letter sets forth Etsy’s position regarding the complaint filed August **, 2016 against Etsy, Inc. (“Etsy”). Etsy’s service, [redacted], is a marketplace where people around the world connect to buy and sell unique goods. Individuals may open up their own shop on Etsy to sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. As [redacted] (the “Customer”) explained in the complaint, the Customer was a buyer on the Etsy site and as such agreed to Etsy’s Terms of use.In the complaint the Customer states that her Etsy account was suspended in accordance with Etsy’s Intellectual Property Policy ([redacted]) and that her husband's store was also affected.Etsy’s Terms of Use, to which the Customer agreed, state, “Etsy terminates account privileges of members that are subject to repeat notices of intellectual property infringement in appropriate circumstances and at Etsy’s discretion.” Our terms also state, “We may terminate or suspend your account (and any related accounts) and your access to the Services at any time, for any reason, and without advance notice. If we do so, it’s important to understand that you don’t have a contractual or legal right to continue to use our Services, for example, to sell or buy on our website or mobile apps. Etsy may refuse service to anyone, at any time, for any reason.”Etsy terminates selling privileges when we receive repeat notices of infringement. This includes all Etsy shops a member is involved in operating. These policies are based on intellectual property law including the Digital Millennium Copyright Act, which requires online venues like Etsy to discontinue service to repeat infringers. We received multiple notices of infringement about a shop associated with the Customer. Due to the repeat notices of infringement about the Customer's shop, Etsy made the difficult decision to revoke their selling privileges, as well as the selling privileges of all shops related to the Customer.The Customer may consider contacting the complaining parties directly if they have questions or disagree with their notices of infringement. We consider this matter closed. If you have any questions please contact me at [redacted]. Sincerely, PatriciaEtsy, Inc.

July *, 2015 To:                The Revdex.com                     [redacted]...

                    [redacted]Via Email:      [redacted]Re:                Case #[redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated July * against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.Etsy’s Terms of Use state, “Etsy is not directly involved in the transaction between buyers and sellers. As a result, Etsy has no control over the quality, safety, morality or legality of any aspect of the items listed, the truth or accuracy of the listings, the ability of sellers to sell items or the ability of buyers to pay for items. Etsy does not pre-screen users (except for services that require an application) or the content or information provided by users. Etsy cannot ensure that a buyer or seller will actually complete a transaction.”Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.”In the Complaint, the Customer states that the product she received from an Etsy seller (the “Seller”) did not appear to match the description of the item they ordered. The Customer also states that the purchase was returned to the Seller, and the Customer would like the cost of shipping the return refunded. To clarify, the Seller from whom the Customer purchased is not an employee of Etsy, but rather a person who operates a shop on Etsy. As a venue, Etsy is not directly involved in the transaction, and we are unable to mediate between the Customer and the Seller outside of our dispute system. On Etsy, the item's processing time and shipping time automatically dictate case eligibility. Once the option to file a case expires, it cannot be reinstated.According to our records, the Customer was eligible to file a case for this order from February **, 2015 until April **, 2015. It appears that the Customer did not open a case on Etsy for this transaction during this timeframe. As the Customer may have already returned the item to the Seller, they may wish to continue working with the Seller directly toward an amicable resolution. Each seller on Etsy may have a different policy regarding refunds on shipping for returned items. As a venue, Etsy must comply with the Seller's policy in this situation.In the event the Customer has any further questions about Etsy’s dispute system, they may contact our Trust team for more information at [redacted].We are sorry to hear that the Customer did not have a satisfactory experience with this Seller. However, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.Etsy considers this matter closed at this time. If you have any questions, please contact [redacted]. Sincerely, [redacted]Etsy, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 That I get but you have a con artist. I'm not asking for his personal home address. I do so much business with you guys over Amazon because I liked you. You as the company could if you wanted to go above and beyond  and keep a customer you could  you could put pressure on him to not be shady but you're not and it is because of that I will never remove this complaint and add a few of my own on any social media outlet out there  you guys have had my business for at least five years  Amazon is amazing when it comes to these situations  and they seem to care  it's your loss 
  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]

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[redacted] This letter sets forth Etsy’s position regarding the complaint dated June *, 2017 against Etsy, Inc. (“Etsy”). Etsy’s service, [redacted], is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use. In the complaint, the Customer claims her account was suspended with no explanation from Etsy.  Our records indicate the Customer’s account was temporarily suspended as a security measure on May **, 2017. Etsy’s Terms of Use state “Etsy reserves the right to change, suspend or discontinue any of the Services at any time, for any reason. We will not be liable to you for the effect that any changes to the Services may have on you, including your income or your ability to generate revenue through the Services.”Additionally the Customer states that she received no responses to inquiries about her account.  Our records indicate that Matthew from Etsy’s Trust and Safety team contacted the Customer on June **, 2017 to explain the suspension of this account.  The Customer’s account was reinstated on June **, 2017 after the Customer responded with answers to questions included in Matthew’s inquiry.We ask that the Customer contact Etsy’s Trust and Safety team with any additional questions about her account.If you have any questions, feel free to contact [redacted].   Sincerely, GregEtsy, Inc.