Proform Concrete Services Inc.

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[redacted]                [redacted]Dear Mediator:This letter sets further forth Etsy’s position regarding the complaint dated May *, 2016 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.Etsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the world. It is important to note, however, that Etsy is not a part of that transaction. By shopping on Etsy, you understand that:You are not buying directly from Etsy, but from one of the many talented sellers on Etsy;Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); andEach seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”By agreeing to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.”In the rejection, the Customer states that she should be refunded for her purchase by recoupment of funds, as she believes the purchase she made from a seller on Etsy (the “Seller”) was misrepresented.The Customer may wish to note that, while opening a Not as Described case provides buyers with the ability for Etsy to take a closer look at what they’ve received as compared to what the seller listed on Etsy, Etsy does not have the ability to mediate such disputes outside of our case system. Once the option to open a case expires, it can’t be reinstated, and Etsy is unable to mediate Not as Described concerns.Furthermore, for Etsy to determine whether or not an item is Not as Described, proof in the form of images of the item would need to be provided. Because buyer is no longer possession of the item for investigation, we would be unable to determine the nature of the item, and therefore are unable to recoup payment made to the Seller to return to the Customer. The Customer may also wish to note that, as a venue, Etsy does not enforce the law. Though sellers are required to list their items accurately, we are unable to investigate these concerns for the reasons stated above. Moreover, our Buyer Policy states: “Etsy will attempt to help you resolve disputes in good faith and based solely on our interpretation of our policies, in our sole discretion; we will not make judgments regarding legal issues or claims. Etsy has no obligation to resolve any disputes.”Finally, the Customer states in her rejection that she was unaware of case eligibility. The Mediator may wish to note that information about Etsy’s case system can be found in our Terms of Use. A link to the Help article which explains case eligibility is included in those terms, which can be found here: [redacted]
In the event the Customer has any further questions, we would encourage her to continue working with our Trust team at [redacted].Etsy considers this matter closed at this time. If you have any questions, please contact me at [redacted].Sincerely,CamilleEtsy, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The Seller through Etsy will not respond to my request for a store credit total. I asked so there are no further misunderstandings. She offered a store credit when I asked for refunds, but she will not reply to my request for a total. I contacted her four days ago. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
[redacted]
Dear Mediator: This letter sets further forth Etsy’s...

position regarding the complaint dated January **, 2017 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use, which includes Etsy’s Seller Policy.In accordance with these policies, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.”In the complaint, the Customer claims that a review left for her shop by a buyer (the “Buyer”) violates Etsy’s policies, but was not removed. According to our records, on January ** the Customer was advised by an Etsy Administrator specializing in reviews that, after careful consideration, the Buyer’s review did not violate Etsy’s policies. We were therefore unable to remove the review in accordance with Etsy guidelines. In order to maintain the integrity of the Etsy marketplace, buyers must be confident that a review will not be removed unless it violates policies.In an effort to clarify Etsy’s position in this matter, the Customer was provided with a further explanation on why this review did not violate Etsy policies on January **.More information on Etsy’s policies for when a review may be removed for policy violations can be found here: [redacted]We do not make the decision to remove or not to remove a review or review response without great consideration, and we’re sorry that the Customer does not agree with our decision. In the event the Customer has any questions about this matter, they may email us at [redacted] for further assistance.   Etsy considers the matter closed at this time.  If you have any questions, feel free to contact me at [redacted]   Sincerely,FrankieEtsy, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Etsy claims that they have positive proof that these 2 companies are 'one and the same' because of 'overlapping' information. This is their basis for claiming that these 2 companies are the same company.From what Etsy has divulged to us, if one company accesses another, unrelated company's Etsy account, that is proof to Etsy that they are the same company.Would Etsy kindly point out in their Terms of Service/Rules/Policies where one company is not allowed to access another, unrelated company's account, in order to help them get started or help in any other way? Thank you
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]                            [redacted]...

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 [redacted]                             [redacted]  Dear Mediator: This letter sets forth Etsy’s position regarding the Complaint filed 7/**/15 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. Individuals may open up their own shop on Etsy to sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. As [redacted] (the “Customer”) stated in the complaint, the Customer is a seller on the Etsy site and as such agreed to Etsy’s Terms of use.’’ In the Complaint, the Customer states that Etsy closed her shop.  Etsy’s Intellectual Property Policy states, “Etsy terminates account privileges of members that are subject to repeat notices of intellectual property infringement in appropriate circumstances and at Etsy’s discretion.” ([redacted]). Our Terms also state, “Etsy reserves the right to change, suspend or discontinue any of the Services at any time, for any reason.” ([redacted]). The Customer operated a shop on Etsy. Since that time, Etsy received multiple notices of intellectual property infringement regarding this member’s account. We note that the Customer received numerous notices of infringement from parties such as [redacted], and [redacted]. Each time we were contacted, we removed the allegedly offending material and contacted the Customer. We indicated to the Customer that receipt of repeat notices of infringement may result in account termination.   As a result of the receipt of repeat notices about the Customer’s account and violation of Etsy’s Terms of Use, we decided to revoke the Customer's shop privileges. If the Customer has any questions she may wish to contact [redacted] or the parties that sent Etsy the notices.In the event the Customer attempts to open a new shop on Etsy in violation of this action, Etsy may revoke all buying and selling privileges to the Customer permanently and indefinitely. Etsy considers this matter closed.  Sincerely, PatriciaEtsy, Inc.

Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated October **, 2016 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s...

Terms of Use and other site policies. [redacted] [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use. In the complaint, the Customer states Etsy was unable to offer a refund for an unauthorized charge made to a prepaid [redacted] credit card owned by the Customer.  Our records show that the Customer first contacted Etsy regarding this matter on October **, 2016.  Following an investigation, the purchase corresponding to this charge was located, having occurred on October **, 2016.  An Etsy Admin responded to the Customer to inform her that the charge was located and action was taken on the associated account.The request was reviewed by a senior analyst from Etsy’s Risk Operations team, who directed the Customer to contact her credit card issuer or financial institution to pursue a dispute of this unauthorized charge and report this situation to the appropriate authorities.  Etsy is a marketplace where members can buy and sell goods from one another. Etsy is made up of individual sellers who each run their own shops, create their own policies, and are responsible for their inventory and shipments. Our Terms of Use state, “You release Etsy from any claims, demands and damages arising out of disputes with other users or parties.” In these circumstances, as such, Etsy is unable to issue a refund on a seller’s behalf.  However, we again suggest that the Customer file a dispute regarding this unauthorized charge with the appropriate financial institution and consider reporting this activity to the authorities.Additionally the Customer states that Etsy would not release information relating to the seller who received the unauthorized payment.  Etsy’s Request for Information Policy states, “Except in emergency situations or when consistent with our Terms of Use, Privacy Policy, and applicable law, Etsy requires valid and sufficient legal process (such as a subpoena or court order, for example) to compel us to disclose records or information about an Etsy member.”  We are sorry to hear of the concern caused by this charge. The Customer can feel free to continue to communicate with Etsy’s Risk Operations team for additional assistance. If you have any questions, feel free to contact [redacted].   Sincerely,GregEtsy, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseEtsy's unableness to mediate the case any further because "the customer didn't provide proof that the item was "not as described" is incorrect. I already submitted 3-4 sets of photographs depicting the item as not as described. The Etsy Trust team closed the case abruptly and implusively without communicating to me anything. They requested photos (that I already sent) then when I stated I was not going to submit the same photographs for the 4/5th time. My comment was that I wasn't going to submit the photographs because it was ludicrous, because I have already done that. The next thing that happened was "Etsy closed the case." It seems as if no one looked into this situation between the seller and myself. Just quickly and impulsively responded when I said I wasn't going to submit the 4/5 set of photos and closed the case and justified it as if I was not providing proof, of which, I already did. Extension accent ribbons on a wreath, does not make it 5" larger in diameter. The way the item was described. The seller offered to credit the $55 for the wreath, but my issue was the $40 in shipping I was going to have to incur. I don't feel I'm responsible for incurring the $40 cost when the item was not described correctly. It says I declined the resolution. This is inaccurate. These responses from Etsy are unacceptable. If they have/share no responsiblities with their sellers, why do they have return policies stated, where "item not described" is an appropriate catagory? I find Etsy's customer service absolutely horrific. Overheard a conversation the other day in the school pickup line where a lady was complaining to another that she ordered tshirts from Etsy, they arrived incorrect and the seller wasn't going to refund her shipping either way either. And she was opening a case, trying to dispute it as well. Seems very familiar to me. Seems unjust to customers and a very unacceptable business practices. Etsy gains from these transactions, yet accepts no responsibilities, despite what their webpage appears to offer "returns/solutions/etc." Reguiring customers/buyers to agree to membership terms, in order to purchase anything, unbeknownst to the customer, that they have no protection from this company if the sellers are unjust/unethical/immoral. They claim to offer solutions/help, but absolutely do not do that at all, trying to worm around the issue with agreement terms, inaccurate analysis of the cases, etc., Unfair!!!"As previously stated, our records indicate that the Customer filed a Not as Described Case against the Seller on October **. The Case was escalated to an Administrator of the Etsy Trust team for review on October **. It was determined by the Administrator that Etsy was unable to mediate this case further, as the Customer did not provide proof that the item was “not as described.” The Case was closed on November *.The Customer may note that our records indicate that the Seller offered a resolution to this matter that is within their own shop policies. As of today, November **, the Customer has declined this resolution. Although this case is closed on Etsy, the Customer is welcome to continue working with the Seller directly using Etsy Conversations, Etsy’s onsite messaging tool, if they would like to pursue a resolution.In the event the Customer has any further questions, she may contact our Trust team for more information at [redacted].   
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

In your response to me you reiterated part of the terms of use policy that I agreed to, which says:"Each seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”You allow each seller to have their own processing time, which I understand as I'm sure different products take different amounts of time to make. However, your dispute resolution team does not adhere to varying processing times by only allowing a 60 day window once the order has started. I never knew about this, otherwise I would have lodged my complaint much sooner so that it actually could be resolved, rather than the current state now in which my $500 will most likely never be refunded to me at absolutely no fault of my own. I would've also kept that timeline in mind before allowing the seller to take 5 months to complete my order, also before paying expensive shipment costs to return it back to the seller for resizing, for which she never refunded me and probably never will have to(despite her saying she would before I decided to send it). I would've just kept the hat and tried to sell it myself, and kept the $200 it cost to send back for resizing.  What I'm asking for at this point is for Etsy to make buyers 100% aware of their 60 day dispute timeline so that issue can be resolved as they should be. Perhaps a reminder with every purchase, or other means of making the buyers totally aware of this so that they don't make the same mistake I did.  I will also take up this issue with the seller directly, but at least an increase in awareness in Etsy's policies would allow buyers to make informed decisions when considering each seller's individual processing time. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
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[redacted]This letter sets forth Etsy’s position regarding the complaint filed January *, 2017 against Etsy, Inc. (“Etsy”)....

Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. Individuals may open up their own shop on Etsy to sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. As [redacted] (the “Customer”) explained in the complaint, the Customer was a seller on the Etsy site and as such agreed to Etsy’s Terms of Use.In the complaint the Customer states that Etsy closed her shop but other shops selling the same items were allowed to remain open. The Customer requests that Etsy contact her to explain why her shop was closed. Etsy’s policies state, “Everything listed for sale on Etsy must be handmade, vintage, or a craft supply [redacted]).” They also state that Etsy may refuse service to anyone, at any time, for any reason. ([redacted]). If Etsy has reason to believe that items being sold in an account do not comply with our policies, we may investigate.Etsy’s Marketplace Integrity Team investigates whether members are selling material in accordance with our policies. Commercial items may not be sold on Etsy, because we do not consider them handmade, vintage (unless they are over 20 years old) or craft supply. On December **, 2016, it came to our attention that the Customer’s shop may not qualify to be on Etsy’s Marketplace because her items appeared to not be handmade, and were commercially available. After an investigation by the Marketplace Integrity Team in which they determined that the seller’s items indeed did not qualify as handmade, the Customer’s shop was suspended. Etsy emailed the Customer the same day, on December **, 2016 to explain that the items listed in the Customer’s shop did not qualify to be sold on Etsy, and her selling privileges had been revoked.On January *, 2017, Etsy responded to an email from the Customer, reiterating our first email and explaining why the Customer’s shop was closed. Etsy provided further information to the Customer in response to her emails on January *, 2017, and twice on January *, 2017. Each time, Etsy explained why the Customer’s selling privileges were revoked. Furthermore, Etsy explained to the Customer that all other shops on Etsy are subject to the same set of policies, and may be investigated in the same way. The Customer was not singled out. Etsy considers this matter closed. If the Customer has questions, she can reach out to [redacted] If you have any questions please contact me at [redacted]Sincerely,AprilEtsy, Inc.

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                        [redacted]         [redacted]                   [redacted]Dear Mediator:This letter sets forth Etsy’s position regarding the complaint dated 11/**/15 against Etsy, Inc. (“Etsy”).To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and by using the site, the Customer agreed with Etsy’s Terms of Use. The Etsy Terms of Use state, “Etsy may refuse service to anyone, at any time, for any reason.” The Customer is an Etsy member and agreed with Etsy’s Terms of Use and other site policies. Etsy's policies describe the criteria for having a shop and listing items in the Etsy marketplace. There are very specific standards for how items can be listed as on the site, particularly for items that contain mature content such as profanity. These terms can be found at [redacted].After a careful investigation, Etsy determined that certain items the Customer's shop contained mature content and warned her on multiple occasions (October 2014, then in May, August, and November 2015) and asked that she comply with our policies. The Customer's shop privileges were restored on November **, 2015 as a good faith gesture that she will comply going forward. As Etsy's Integrity team has clearly communicated with the Customer about this issue multiple times, we truly hope this issue will not arise again, as it may lead to termination of the Customer's shop.Should the Customer have any additional questions about this, she may contact [redacted].Etsy considers this matter closed.Sincerely,PatriciaEtsy, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

  
 
Etsy promised to offer an appeal after $228 was paid and they did not follow through after payment they simply too my money and did not process appeal. They closed my account for unpaid bill of another customer I have proof they tried to bill me for [redacted] we are not even the same gender, ethnicity and social do not match. They would not open my account based of another customer how can s company do this? I have proof of email where they tried charging me for a different persons account. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]

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[redacted]                [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated March **, 2016, against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use. Etsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the world. It is important to note, however, that Etsy is not a part of that transaction. By shopping on Etsy, you understand that:You are not buying directly from Etsy, but from one of the many talented sellers on Etsy;Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); andEach seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”In the complaint, the Customer claims that he made a purchase from a seller on Etsy (the “Seller”), and that this order was not deliverable, as he selected an erroneous address suggested during Etsy’s Checkout process. To clarify, during Etsy’s Checkout process, buyers are sometimes prompted to verify their shipping address if the address on file cannot be confirmed by the [redacted]. This verification system will suggest an alternate address which is confirmed by the [redacted]. As Etsy is unable to guarantee this information is correct, it is ultimately up to the buyer to confirm their address is correct before placing their order. As such, we are unable to compensate the Customer as a result of this error.Our records indicate that the Customer purchased an item from the Seller on February **. On February **, the Seller marked the Customer’s order on Etsy as shipped, and provided tracking information through the Seller’s postal provider, [redacted].After receiving a shipping confirmation for the order, the Customer reached out to the Seller through Etsy’s messaging system (“Conversations”) to request that the address be updated to his correct address. However, because the order had already been shipped, the Seller was unable to alter the shipping address associated with the order.Our records further indicate that, upon non-receipt of his order, the Customer opened a Non-Delivery case for on March **. During the process of the case, the Seller offered the Customer a partial refund, so the Customer manually closed the case on March **. Though Etsy does not hold sellers responsible for shipping delays or errors, if an item is returned to a seller, Etsy may be able to mediate a resolution through our case system. As this order was marked as delivered back to the Seller on March 26, Etsy reopened the Customer’s case on March ** in an effort to assist him in further resolving this issue. The Customer subsequently chose to manually close the case, as he was satisfied with the Seller’s resolution.In the event the Customer requires additional assistance, we would encourage him to reach out to our Trust team directly ([redacted]).  We are sorry to hear that this was a poor experience for the Customer. However, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.Etsy considers the matter closed at this time. If you have any questions, feel free to contact [redacted].  Sincerely,CamilleEtsy, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I still have not received my refund. I also have the emails between myself and etsy "customer service" with the SAME response every time. I've gotten an email that says "refund issued" and "there has been an error in our refund to you" which has yet to occur. However, I never received a refund from etsy, just a second charge from them. I have not responded to the last email from etsy because my attorney (as I stated in the email to etsy previously) is now handling this matter. Etsy is sending out "refund emails" but not actual refunds just to cover their "30 day" period. This is why I now have my attorney coming after them. I've read reviews and complaints about this company and my only regret is that I did not read them sooner. This issue has not been solved and I will continue on with my actions until my full refund is received. 
Sincerely,
[redacted]

[redacted] [redacted] [redacted]This letter sets forth Etsy’s position regarding the rejection of our response filed January **, 2017 against Etsy, Inc. (“Etsy”). Etsy’s service, [redacted], is a marketplace where people around the world connect to buy and sell unique goods. Individuals may open up their own shop on Etsy to sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. As [redacted] (the “Customer”) explained in the complaint, the Customer was a seller on the Etsy site and as such agreed to Etsy’s Terms of Use.The Customer states that Etsy has delayed the payment of the balance in her payment account for 60 days to ensure that any outstanding orders would be fulfilled.  The Customer also states that Etsy continues to move the date of the deposit.   The Customer would like this balance to be paid to her immediately.When Etsy revokes a member’s selling privileges, we may delay the member’s payment account in order that they fulfill or refund outstanding orders. The Customer was enrolled in Etsy’s payment processing system, Direct Checkout.  Etsy’s Direct Checkout policy, to which the Customer also agreed, states  that Etsy, at our sole discretion, may put a hold on the seller’s payment account for up to 180 days [redacted].  .  On October **, 2016, Etsy responded to an email from the Customer explaining the closure of the Customer’s shop.  Etsy provided further information to the Customer regarding the delayed disbursement of her payment account until the next regular disbursement after January **, 2017.  Etsy also responded to the Customer’s email on January *, 2017, reiterating the disbursement date and the necessity for the delay to her payment account. As communicated to the Customer via email, the Customer’s funds will be disbursed with her next scheduled auto-disbursement three to five days after January **, 2017.   This is Etsy’s standard practice; the Customer was not singled out in this action.As of January **, 2017, the Customer has received the balance of her shop payment account.Etsy considers this matter closed. If the Customer has questions, she can reach out to [redacted]. If you have any questions please contact me at [redacted].Sincerely,AprilEtsy, Inc.Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

  
I have closed shop on the Etsy website but apparently they decided to keep it open. 
 Please tell Etsy to stop charging me for their bad product because I do not want it.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 My purchase clearly says Etsy they are selling threw you and as a customer I would think you would take this seriously especially if your letting sellers sell threw you and my credit card purchase says ETSY so its ok for a seller to scam a customer NOTHING was shipped have you guys looked at the tracking information clearly it still saying waiting for the product to arrive nothing was ever shipped on;y a shipping label was creadted I have even talked to the Post office the merchandise was NEVER SHIPPED when it was suppose to even after I talked to the seller only created a shipping label after I filled a claim still didnt respond until I called her a SCAMMER which thats exactly what she is
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted]
[redacted] [redacted]Dear Mediator:This letter sets forth Etsy’s position regarding the complaint filed April **, 2017 against Etsy, Inc. (“Etsy”)....

Etsy’s service, [redacted], is a marketplace where people around the world connect to buy and sell unique goods. Individuals may open up their own shop on Etsy to sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. As [redacted] (the “Customer”) explained in the complaint, the Customer was a seller on the Etsy site and as such agreed to Etsy’s Terms of Use.In the complaint the Customer states that she recently opened a new account which was suspended by Etsy without reason. The Customer further states that there were no prior issues in her accounts. This is incorrect. The Customer requests that Etsy provide an explanation regarding the account closure.  Etsy’s policies state, “Everything listed for sale on Etsy must be handmade, vintage, or a craft supply ([redacted]).” They also state that Etsy may refuse service to anyone, at any time, for any reason. ([redacted]). If Etsy has reason to believe that items being sold in an account do not comply with our policies, we may investigate.Etsy’s Marketplace Integrity Team investigates whether members are selling material in accordance with our policies. Commercial items may not be sold on Etsy, because we do not consider them handmade, vintage (unless they are over 20 years old) or craft supply. On May **, 2016, it came our attention that a the Customer’s shop did not qualify to be on Etsy’s Marketplace because her items appeared to not be handmade. After an investigation by the Marketplace Integrity Team in which they determined that the seller’s items indeed did not qualify as handmade, the Customer’s shop was suspended. Etsy emailed the Customer again on May **, 2016 to communicate to the Customer that her selling privileges had been revoked, that she could only participate in the Etsy community as a buyer in the future, and that any additional accounts opened by the Customer would be suspended immediately and without notice. On April **, 2017, the Customer opened two new accounts, and on April **, 2017, the Customer opened one new account. Those accounts were suspended in accordance with our policies and in line with what was communicated to the member on May **, 2016. On April **, 2017, a member of Etsy’s Marketplace Integrity Team communicated that the reason for this suspension was due to the policy violations in her original account, to the Customer via email. Etsy considers this matter closed. If the Customer has questions, she can reach out to [redacted]. If you have any questions please contact me at [redacted].Sincerely,AprilEtsy, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Hi again, I emailed you and to etsy on October [redacted] details with images, I'm not sure if I send it to the wrong email, I just forwardedto you again to go over.Please let me know if you got my messages with detailed photos.Thanks[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted]

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                    [redacted]       [redacted]                [redacted] Dear Mediator: This letter sets further forth Etsy’s position regarding the complaint dated July **, 2016 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. Cheryl Gushard (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.Etsy’s full Terms of Use can be found here: [redacted] In the rejection, the Customer states that she has had difficulty contacting Etsy about this issue, and would like her funds returned to her card.Our records indicate that an Etsy Administrator has been in touch with the Customer about this issue on August **, and again on August **. We understand that the funds in question have not yet been returned to the Customer’s card.Etsy is currently working with our payment processing partner, Worldpay, to resolve this matter, and expect a resolution very soon.The Customer also states that she would like a phone call from Etsy to discuss this matter. Etsy is only able to offer support via telephone through the Request a Phone Call tool. Information about this tool can be found at the following Help page: [redacted] Etsy sincerely apologizes for the time it is taking for this issue to be resolved. If the Customer would like to request a phone call, they may do so through this contact form: [redacted]Etsy considers the matter closed at this time. If you have any questions, feel free to contact [redacted].  Sincerely,CamilleEtsy, Inc.