Proform Concrete Services Inc.

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[redacted]                [redacted]Dear Mediator:This letter sets forth Etsy’s position regarding the complaint dated May *, 2016 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.Etsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the world. It is important to note, however, that Etsy is not a part of that transaction. By shopping on Etsy, you understand that:You are not buying directly from Etsy, but from one of the many talented sellers on Etsy;Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); andEach seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”By agreeing to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.”In the complaint, the Customer claims that the necklace they received from a seller on Etsy (the “Seller”) was not of the quality that they were expecting, and may have differed from the listing description that they purchased from.To reiterate the information stated in Etsy’s Buyer Policy, please be advised that transactions on Etsy occur directly between a buyer and seller. The Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.com.According to our records, the Customer did not open a case on Etsy for this transaction. To clarify, the Etsy case system is a platform where buyers and sellers can work together to resolve issues with an order. If necessary, Etsy Administrators may assist in the mediation of the dispute. Unfortunately, as previously advised by an Etsy Administrator, the 60 day window to open a dispute for this order has expired. As a venue, Etsy is not directly involved in the transaction, and we are unable to mediate between the Customer and the Seller outside of our dispute system. Once the eligibility to file a case has expired, it can not be reinstated. In the complaint, the Customer has also stated that they wish to leave a public review for this transaction. Unfortunately, in accordance with Etsy’s policies, the ability to leave or edit a review also expires 60 days after the estimated delivery date and can not be reinstated.In the event the Customer has any further questions about Etsy’s dispute system, they may contact our Trust team for more information at [redacted].We’re sorry to hear that the Customer did not have a satisfactory experience with this Seller. However, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.Etsy considers this matter closed at this time. If you have any questions, please contact me at [redacted].Sincerely,CarlyEtsy, Inc.

October ** 2015

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[redacted]                [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated October *, 2015 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use. Etsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the world. It is important to note, however, that Etsy is not a part of that transaction. By shopping on Etsy, you understand that:You are not buying directly from Etsy, but from one of the many talented sellers on Etsy;Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); andEach seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”In the complaint, the Customer claims that she purchased a coffee table from a seller on Etsy (the “Seller”) and that she has not yet received this item. Pursuant to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.” To reiterate, transactions on Etsy occur directly between a buyer and seller. The Seller that the Customer purchased from is not an employee of Etsy, but rather an individual who operates a shop on Etsy.com.Our records indicate that, on October *, the Customer opened a case for this transaction. To clarify, the Etsy case system is a platform where buyers and sellers can work together to resolve issues with an order. Although Etsy is not directly involved in the transaction, if necessary, Etsy Administrators may be able to assist in the mediation of the dispute through the case system.The Customer should note that, if the Seller doesn't respond or resolve the case within one week from the date it was opened, the Customer will have the option to escalate the case for review by an Etsy Administrator. If the Customer does not participate in the case log and escalate this case, Etsy may close the case due to lack of participation.In the event the Customer requires additional assistance in escalating this case, or has further questions about this process, we would encourage her to reach out to our Trust team directly ([redacted]) for assistance.  Etsy considers the matter closed at this time.  If you have any questions, feel free to contact [redacted].  Sincerely, CarlyEtsy, Inc.

[redacted]Dear Mediator:This letter sets forth Etsy’s position regarding the complaint filed October **, 2016 against Etsy, Inc. (“Etsy”)....

Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. Individuals may open up their own shop on Etsy to sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. As [redacted] (the “Customer”) explained in the complaint, the Customer was a seller on the Etsy site and as such agreed to Etsy’s Terms of Use.In the complaint the Customer states that he contacted Etsy to inform Etsy of other sellers who were not complying with Etsy’s policies, and that Etsy has not closed the shops in question, but instead continues to allow them to operate on the website selling non-handmade items. He requests that Etsy close the shops that are allegedly violating Etsy’s policies.Etsy’s policies state, “Everything listed for sale on Etsy must be handmade, vintage, or a craft supply.” They also state, “Etsy may refuse service to anyone, at any time, for any reason.” Etsy’s Marketplace Integrity Team investigates whether members are selling material in accordance with our policies. If the Customer believes there are sellers on Etsy who are not following Etsy’s Handmade Policy, he may report that to Etsy using the “Report this shop to Etsy,” button on any shop page. Etsy may then investigate and close shops where appropriate.Etsy is  unable to comment on the status of another member’s shop, in accordance with our Privacy Policy ([redacted]). However, if we investigate a shop and determine that the items being sold do not meet our policies, we may decide to close the shop.The Customer states in his complaint that he owns several patents for items being sold on Etsy, and that they are being sold without his permission. Etsy’s Intellectual Property Policy states, “Etsy strives to respond quickly when we receive proper notice of intellectual property infringement by removing or disabling access to the allegedly infringing material.” The Customer may wish to report allegedly infringing content using our online form [redacted]). Etsy considers this matter closed. If you have any questions please contact me at [redacted].Sincerely,AprilEtsy, Inc.

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[redacted]Dear Mediator,This letter sets forth Etsy’s position regarding the complaint dated September [redacted], 2016 against Etsy, Inc. (“Etsy”)....

Etsy’s service, located at Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies ([redacted]). As [redacted] (the “Customer”) explained in the complaint, the Customer was a seller on the Etsy site and as such agreed to Etsy’s Terms of Use.In the complaint the Customer states that Etsy closed their shop, “[redacted],”  and did not give the Customer any notice or chance to fix his shop. All items listed for sale on Etsy’s site must be handmade, vintage or craft supply [[redacted]]. Etsy’s Handmade Policy states that all items listed for sale must be handmade by the seller, not resold from commercial sources ([redacted]). Also, Etsy’s policies require that sellers accurately represent the size, scale, and location of their business, as well as the employees involved in running the shop. Etsy’s Terms of Use also state that Etsy may refuse service to anyone, at any time, and for any reason ([redacted]). Etsy’s Marketplace Integrity team reviewed the Customer’s shop and determined that it did not qualify to be on the Etsy Marketplace. Etsy informed the Customer of this decision on September **, 2016. The Marketplace Integrity team also determined that based off the material in the Customer’s shop, the shop posed too much of a risk to reconsider the decision to revoke the Customer’s selling privileges. Based on the multitude of  violations of Etsy’s handmade policy in in “[redacted],”, Etsy permanently revoked the Customer’s account privileges. Etsy considers this matter closed. If you have any questions please contact me at [redacted]Sincerely,April K[redacted]Etsy, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:The money has not been refunded   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]Dear Mediator:This letter sets forth Etsy’s position regarding the complaint filed October *, 2016 against Etsy, Inc. (“Etsy”)....

To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. As [redacted] (the “Customer”) stated in the complaint, the Customer was a seller on the Etsy site and as such agreed to Etsy’s Terms of Use and site policies.In the complaint, the Customer states that he received fraudulent notices of intellectual property infringement his account was closed, and that he received no communication from Etsy as to why this happened. This is incorrect. He requests a response to his questions.Etsy’s Intellectual Property Policy, to which the Customer agreed, state that Etsy terminates account privileges of members who receive repeat notices of intellectual property infringement ([redacted]). Etsy received many notices of infringement citing the Customer’s shop, “[redacted],” and each time we received a notice Etsy informed him that repeat notices of infringement could result in the termination of shop and/or account privileges. On September *, 2013, Etsy revoked that account’s selling privileges. Etsy also informed the Customer that opening a new account would result in the permanent revocation of all account privileges. Etsy’s Terms of Use also state that Etsy may terminate an account (and any related accounts) at any time, for any reason, and without advance notice ([redacted]).Etsy terminated the Customer’s account privileges for the shop “[redacted],” on September **, 2016 when it came to our attention that the Customer violated Etsy’s policies by opening this account after the first was closed. Etsy’s decision to revoke the Customer’s account privileges is final and permanent. We communicated this to the Customer on September **, 2016. In our communication with the Customer we also explained that the two accounts shared sufficient information for us to consider them related. Due to the Customer’s violation of our policies by opening a new account after he had been refused services, Etsy will not reinstate the Customer’s account privileges. Etsy considers this matter closed. If you have any questions please contact me at [redacted].Sincerely,[redacted]Etsy, Inc.

[redacted]

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[redacted] This letter sets forth Etsy’s position regarding the complaint dated October *, 2016 against Etsy, Inc. (“Etsy”). Etsy’s service, [redacted], is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use. In the rejection dated 10/**/2016, the Customer claims again to have closed their Etsy shop in the past but are still being billed by Etsy, and therefore being charged. I’ve gone through the Customer’s account again and can verify that their Etsy shop, nor their entire Etsy account, have ever been closed, either by the Customer, or by Etsy admin. I can also confirm that we have never received any contact from the Customer through Etsy Support channels about their account status or their fees and bill payments. We would encourage the customer to reach out to us directly whenever they have any questions, concerns or issues. As per the Customer’s request, I’ve closed their Etsy account and, as a courtesy, credited all fees currently owed. However, we cannot provide a credit for any past fees or bill payments received, as they are for services already rendered that were prompted by the Customer’s own actions on their Etsy shop. Should the Customer have further questions about their account or past fees, they may email us at [redacted] for further assistance. We would encourage them to explain that they have already communicated with us via the Revdex.com. Etsy considers the matter closed at this time. If you have any questions, please feel free to contact [redacted]. Sincerely,JulianEtsy, Inc.

August **, **15
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                    [redacted]Via Email:       [redacted]Re:                 Case #[redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated August **, **15 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.Etsy’s Terms of Use state, “Etsy is not directly involved in the transaction between buyers and sellers. As a result, Etsy has no control over the quality, safety, morality or legality of any aspect of the items listed, the truth or accuracy of the listings, the ability of sellers to sell items or the ability of buyers to pay for items. Etsy does not pre-screen users (except for services that require an application) or the content or information provided by users. Etsy cannot ensure that a buyer or seller will actually complete a transaction.”Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.”In the Complaint, the Customer alleges that the custom order she ordered from an Etsy seller (the “Seller”) was not as described. To clarify, the Seller that the Customer purchased from is not an employee of Etsy, but rather a person who operates a shop on Etsy.Our records indicate that, after working with an Administrator on Etsy’s Trust team via email, the Customer opened a case for this transaction on August **, **15. To clarify, a "case" is Etsy’s dispute platform, which allows Etsy to assist Customers in resolving these concerns.  In the event the Customer has any further questions about Etsy’s dispute system, they may contact our Trust team for more information at [redacted].Etsy considers this matter closed at this time. If you have any questions, please contact [redacted]. Sincerely,CarlyEtsy, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Nothing has been resolved.  You are enabling sellers to peddle goods that expire outside of a time period that an item should last.  Not only do you not help mediate a resolution to the problem you don't have a means to warn or leave feedback for others that look at a prospective buyer.  For all I know the vendor that stole my money has done this multiple times before but there is no way I could have known that.  I purchased an item that was advertised to last in exterior conditions and I paid extra for that service and what I paid for has failed.  I still have a sign that is falling apart because the vendor made it poorly and for all I know had never applied any exterior coating which is what I inquired after and paid for.  I would like to know the product that was used for this exterior coating that if properly applied would last less than seven months.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

In their letter, the representative from Etsy wrote "The Customer then selected an address proposed by our system, which was not his address." This statement is incorrect as the incorrect address is selected by default. I did not actively select the wrong address. This is the reason I have lodged this complaint. It is one thing to suggest an alternative address and allow the user to select it. It is a whole other thing for the vendor to default to an altered address that changed both the street, city and zip code as previously entered by the user. I understand we are going back and forth on this issue, but the vendor needs to acknowledge that, by default, their system altered and selected the wrong address. This is just how their system works and I take issue with it because I have never encountered such a poor checkout process with any other vendor. Best regards, [redacted] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]This letter sets forth Etsy’s position regarding the rejection to Etsy’s sixth response, filed October [redacted], 2016 against Etsy, Inc. (“Etsy”). To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. As [redacted] (the “Customer”) explained in the rejection, the Customer was a buyer on the Etsy site and as such agreed to Etsy’s Terms of Use and site policies.In the rejection, the Customer states that the seller was unwilling to work with her after Etsy closed the Case she filed.  Etsy closed the Customer’s Case because the Customer filed a chargeback for this order, and on Etsy, members can only file one means of dispute resolution. The Customer may wish to continue to try to resolve the dispute with the seller. She may also wish to contact her credit card company regarding any outstanding charges.Etsy is unable to force the seller to provide a refund or replacement to the Customer. The seller [redacted] is a third-party member who uses Etsy’s service to sell items, and is not an employee of Etsy. In accordance with Etsy’s Terms of Use, the Customer releases Etsy from all disputes in connection with the purchase ([redacted].These situations are unfortunate but rare. Most transactions on Etsy take place without incident.Etsy considers this matter closed. If you have any questions please contact me at [redacted]Sincerely,AprilEtsy, Inc.

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Dear Mediator:This letter further sets forth Etsy’s position regarding the complaint dated January [redacted], 2017, against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace...

where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.Etsy’s full Terms of Use can be found here: [redacted]In the complaint, the Customer states that her husband purchased a $100 USD Etsy gift card that was emailed to her. She claims that she hasn’t received the email and now wishes to have the Etsy gift card refunded. She also indicates that she had trouble contacting the Etsy Support to have her gift card issue resolved.According to our records, on December [redacted], 2016, the Customer’s husband purchased a printable gift card (paper), not an e-gift card (email). Immediately after purchasing the Etsy gift card, the Customer's husband was sent an email notification indicating how to print out a paper copy of the gift card to give to the recipient, which includes the 16-digit unique redeem code. As per our Etsy Gift Card Policy we explain, “In order to use an Etsy Gift Card to purchase items on Etsy, you must be a registered Etsy member and redeem the unique code to apply the Etsy Gift Card value to your account’s gift card balance.”The Customer initially contacted Etsy Support on January [redacted], 2017. She indicated to Etsy Support that she was having trouble redeeming the gift card. A Member Advisor on the Etsy Support team provided instructions to the Customer on how she could redeem the gift card balance to her account by entering the unique code.On January [redacted], 2017, the Customer contacted Etsy’s Phone Support team stating she was still having trouble redeeming the gift card. The phone supporter instructed the Customer to contact the purchaser of the gift card, the Customer's husband, to confirm the unique redeem code. The Customer was also provided with instructions about how her husband could locate the redeem code on the Purchases page of his Etsy account. On January [redacted], 2017, the Customer successfully redeemed the $100 USD Etsy gift card balance to her Etsy account. The Terms of Use for Etsy Gift Cards Issued in United States Dollars state, “Purchasers of the gift card can cancel the purchase up to 30 days post-sale if the Card has not been redeemed.” Pursuant to these Terms of Use and the redemption of the $100 USD gift card on the Customer’s Etsy account, the Etsy gift card cannot be canceled and refunded.If the Customer has any additional concerns about this gift card, we ask that she reach out to our Support team using our Help form here: [redacted]Etsy considers the matter closed at this time. Sincerely,Rebekkah Etsy, Inc.

October **, 2015
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[redacted]                [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated December **, 2015 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use, which includes Etsy’s Seller Policy.Etsy’s Terms of Use state that “Etsy reserves the right to change, suspend or discontinue any of the Services at any time, for any reason. We will not be liable to you for the effect that any changes to the Services may have on you, including your income or your ability to generate revenue through the Services.”In the complaint, the Customer (who operates as both a buyer and seller in the Etsy marketplace), states that her account was suspended due to overlapping information with another account.Our records show that Etsy’s Trust team has performed a careful investigation of the Customer’s account and the information which relates to another account on Etsy that had been suspended for policy violations. The volume of overlapping information between these accounts is solid evidence by our standards, and we'll be unable to reconsider our decision. Please note that we do not make the decision to suspend service without great consideration, and will only take action on related accounts if we are confident that they are directly associated with the offending account. In the event the Customer has further questions about the status of their accounts, we would encourage them to reach out to our Trust team directly ([redacted]). Etsy considers the matter closed at this time.  If you have any questions, feel free to contact [redacted].   Sincerely, CarlyEtsy, Inc.

[redacted]
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[redacted]Dear Mediator:This letter sets forth Etsy’s position regarding the complaint filed October **, 2016 against Etsy, Inc. (“Etsy”). To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. As [redacted] (the “Customer”) stated in the complaint, the Customer was a seller on the Etsy site and as such agreed to Etsy’s Terms of Use and site policies.In the rejection, the Customer states that Etsy did not respond to his inquiries, and that his shop is unrelated to the account which had multiple notices of intellectual property infringement, leading his own shop to be closed. He requests that Etsy investigates his account and instructs him on how to have his shop reopened. Etsy’s Intellectual Property Policy, to which the Customer agreed, state that Etsy terminates account privileges of members who receive repeat notices of intellectual property infringement ([redacted]), extending to all shops the member is involved in operating. Etsy received many notices of infringement citing the Customer’s shop, “[redacted],” and Etsy revoked that account’s selling privileges on September *, 2013. Etsy also informed the Customer that opening a new account would result in the permanent revocation of all account privileges. Etsy terminated the Customer’s account privileges for the shop “[redacted],” on September **, 2016 when it came to our attention that the Customer violated Etsy’s policies by opening this account after the first was closed. Etsy’s decision to revoke the Customer’s account privileges is final and permanent. We informed the Customer via email of this closure on September **, 2016. On September **, 2016, Etsy again informed the Customer that his account privileges had been revoked due to this policy violation. Etsy again emailed the Customer on October **, 2016, informing him about the revocation of shop privileges, and to reiterate that the original closed shop, “[redacted],” and the Customer’s new shop, “[redacted],” were related by sufficient overlapping information. We also informed the Customer that our decision to revoke his account privileges is final and permanent. Due to the Customer’s violation of our policies by opening a new account after he had been refused services, Etsy will not reconsider our decision to revoke the Customer’s account privileges. Etsy considers this matter closed. If you have any questions please contact me at [redacted].Sincerely,[redacted]Etsy, Inc.

August **, 2016
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                    [redacted]       [redacted]                [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated July **, 2016 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.Etsy’s full Terms of Use can be found here: [redacted] In the complaint, the Customer states that she purchased a gift card from Etsy, and that her purchase was cancelled. The Customer further explains that, despite this cancellation, she was still charged for this purchase.Our records indicate that the Customer placed an Etsy Gift Card order on July *, but that the transaction was declined.The Customer was unfortunately affected by an error which our third party payment processor (“Worldpay”) encountered on multiple transactions during July 2016. Because of this error, though her purchase was cancelled, the Customer was ultimately still charged.Etsy issued the Customer an Etsy Gift Card in an effort resolve this issue. An Etsy Administrator reached out to the Customer on August ** to inform her of this.The Mediator may wish to note note that Etsy has communicated this system error publicly with our members, both on the site and through several email messages which were sent to affected buyers and sellers in the Etsy marketplace. On July *, Etsy shared the following information with our members on behalf of Worldpay, in a public forums announcement: “ ‘Worldpay is aware of an isolated issue impacting one of our gateways, resulting in a delay to some deposits and refunds for transactions across some of our customers' platforms, including Etsy's. We are working hard to resolve this issue, and sincerely apologize for the inconvenience this has caused to Etsy sellers and buyers. To date, we have resolved the full backlog of deposits and refunds from the weekend, and we’re confident we will have addressed any remaining transactions shortly.’ - The team at Worldpay”The full July * announcement can also be viewed here: [redacted]We sincerely apologize for any inconvenience the Customer may have experienced as a result of this issue. In the event the Customer continues to have questions, she may reply directly to the August ** email or reach out to our Support team using our Help form, which can be found here: [redacted]Etsy considers the matter closed at this time. If you have any questions, feel free to contact [redacted].  Sincerely,CamilleEtsy, Inc.

[redacted]

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[redacted]                [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated August *, 2015 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use. Etsy’s Terms of Use state, “Etsy's services are not available to temporarily or indefinitely suspended Etsy members. Etsy reserves the right, in Etsy's sole discretion, to cancel unconfirmed or inactive accounts. Etsy reserves the right to refuse service to anyone, for any reason, at any time.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the complaint, the Customer (a seller on Etsy) claims that listings for the items she sells on Etsy were disabled on August *, 2015. The customer also claims that she was not notified of pending action against her account prior to this date. According to our records, the Customer’s listings were removed from the Etsy marketplace due to a high volume of non-delivery reports filed against the Customer’s shop. As the Customer’s has taken the requested action to decrease the number of overdue orders in their account, the Customer’s listings were restored to Etsy’s search results on August **, 2015 and remain restored in search results at this time. We do not make the decision to take action on an account, in any capacity, without great consideration. In the event the Customer has any questions about this matter, they may email us at [redacted] for further assistance.   Etsy considers the matter closed at this time.  If you have any questions, feel free to contact [redacted]   Sincerely,[redacted]Etsy, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This answer is not sufficient.  Your intermediary sale of a gift card removed my ability to dispute it through my credit card.  If you are offering gift cards, then what you're doing is bad faith by saying "we're not responsible, and we're not refunding your gift card."  I am still requesting a refund.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

In response to Etsy:  You have not sufficiently resolved this issue.  You make the point that I was to contact my credit card company, implying that I have some contractual agreement with the issuer of my gift card.  I do not.  It is a gift card, purchased at [redacted].  I did contact the issuer (Incomm) and filed a fraud charge.  Second, you imply that I have agreed to your terms of service and privacy policy because I have an account with you.  The fraudulent use of my gift card did not take place with my Etsy account.  The thief used their own account to purchase goods with my stolen money, your policy has no grounds in this case.  I have asked that YOU (ETSY) contact the seller to inform them of the theft and fraud so that they may attempt to refund the card which you have so far refused to do, standing behind your policy, which again, has no bearing here.  Fraudulent activity has taken place within your marketplacem which at the end of the day is like [redacted], a place for buyers and sellers to to exchange goods.  [redacted] at a minimum attempts to correct the fraud that occurs in order to protect those who use their services.  You cannot say the same.  You have so far dodged any effort to correct fraudulent activity which I have been the victim of.  I have lost $500.00 of my money and I have no goods, services, or product to show for it other than your attempt to do NOTHING about it.  This activity took place through your "marketplace" and it is your job to make it right.  You (ETSY) must therefore do more to correct this situation and secure a refund for me because it was your site that allowed the laundering of my stolen money to take place.  ETSY makes every effort to be as unhelpful as possible, from hiding behind a policy to not publishing a direct number in which to contact your customer service - instead requesting that the individual be called by the company and the request can only be made on specific days and times.  Stop with your rhetoric and HELP me - actually do something to address the situation and to right a wrong.   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I don't hold you etsy responsible  I need the contact info of this meligem scam artist to hold him liable  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]

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[redacted]
This letter further sets forth Etsy’s position regarding the complaint dated May **, 2017 against Etsy, Inc. (“Etsy”). Etsy’s service, [redacted], is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use. Etsy’s Terms of Use state, “Etsy's services are not available to temporarily or indefinitely suspended Etsy members. Etsy reserves the right, in Etsy's sole discretion, to cancel unconfirmed or inactive accounts. Etsy reserves the right to refuse service to anyone, for any reason, at any time.” In the rejection, the Customer states that her account was closed as a result of being related to another member’s account. The Customer also claims that Etsy accepted funds from a third party to close her account.To be clear, the Customer’s account was closed due to a high number of customer disputes and policy violations. We are unable to reconsider our decision to close the Customer’s account. Etsy considers the matter closed at this time. If you have any questions, please feel free to contact legal@[redacted]. Sincerely,CamilleEtsy, Inc.