Proform Concrete Services Inc.

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*** *** * ***Dear Mediator:This letter sets forth Etsy’s position regarding the complaint filed August **, against Etsy, Inc(“Etsy”)
Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsIndividuals may open up their own shop on Etsy to sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesAs Adam Valone (the “Customer”) explained in the complaint, the Customer was a buyer on the Etsy site and as such agreed to Etsy’s Terms of Use.In the complaint the Customer states that he made a purchase on August ***, The customer also states that the seller did not deliver the order, and the seller’s shop was no longer on the website, nor was the seller responding to any communication through Etsy’s messaging service, “Convos.” The customer requests a refund.Etsy’s Terms of Use state “[s]hould you have a dispute with one or more users, or an outside party, you release Etsy … from any and all claims, demands and damages … of every kind and nature … arising out of or in any way connected with such disputes.” If a customer places an order that they do not receive, they may file a dispute using Etsy’s dispute resolution service, “Cases.” Etsy customers may file non-delivery cases via Etsy’s case system to resolve disputes such as theseIt appears that the Customer filed a case against this seller, after contacting Etsy’s Trust & Safety team and being instructed to do soThe Case process requires that the Customer allow the seller one week to deliver the item before escalating the CaseAfter the one week time period, Etsy may issue a refund on behalf of the seller (***), as explained in communication with the Customer.On August ***, 2016, the Customer escalated the Case, because the seller did not communicate or provide proof of shippingEtsy determined that the seller would not resolve the issue, and therefore Etsy issued a refund to the CustomerThis refund was issued in full on September ***, It is unfortunate that the Customer did not have a satisfactory experience with this purchaseThese situations are unfortunate, but rareMost transactions on Etsy are completed without incidentEtsy considers this matter closedIf you have any questions please contact me at [email protected],AprilEtsy, Inc

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*** ***This letter sets further forth Etsy’s position regarding the complaint dated January **, against Etsy, Inc(“Etsy”)Etsy’s service, ***, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies*** *** (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.Etsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the worldIt is important to note, however, that Etsy is not a part of that transactionBy shopping on Etsy, you understand that:You are not buying directly from Etsy, but from one of the many talented sellers on Etsy;Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); andEach seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”In the complaint, the Customer states that they purchased an item from a seller on Etsy (the “Seller”) and that their order arrived brokenPursuant to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.” To reiterate, transactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but rather an individual who operates a shop on Etsy.com.Our records show that, on January *, 2017, the Customer opened a Not as Described case on Etsy for his orderTo clarify, a "case" is Etsy’s dispute platform, which allows Etsy to assist customers in resolving concerns.Upon review of this transaction, in accordance with our Terms of Use, the Etsy Administrator assigned to this case determined that this transaction was not eligible for a case, as the item may have been damaged in the mailEtsy is unable to mediate such issues using our case system because we do not hold sellers responsible for shipping errorsSome sellers may offer a replacement or a refund in this circumstance, but this is not required by Etsy.In the event the Customer requires additional assistance from Etsy, we would encourage him to reach out to the Dispute Resolution team at *** We’re sorry to hear that the Customer has not had a positive experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.Etsy considers this matter closed at this timeIf you have any questions, feel free to contact *** Sincerely,FrankieEtsy, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Esty suspended this seller from the site and suspended the fundsIf they did this then how are we to receive our money backThey must take responsibility for making so the customers can no longer reach this shopit was their decision to remove him and suspend fundsI have an e-mail stating this is what happenedI am owed almost $and I need to recover this from the seller on their site that they have made so no one can reach himThere is some accountability there
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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To: The Revdex.com ** *** *** *** *
*** *** *** *** ** ***Via Email: ***Re: Case #*** Dear Mediator: This letter sets forth Etsy’s position regarding the response to our reply to a complaint dated 5/**/against Etsy, Inc(“Etsy”). To use the site, each individual must agree to Etsy’s Terms of Use and other site policies*** *** (the “Customer”) is an Etsy member and by using the site, the Customer agreed with Etsy’s Terms of Use. The Etsy Terms of Use state, “Etsy reserves the right to refuse service to anyone, for any reason, at any time.” The Customer is an Etsy member and agreed with Etsy’s Terms of Use and other site policiesEtsy's policies describe the criteria for having a shop and listing items in the Etsy marketplaceThere are very specific standards for what can be listed as on the siteThe Etsy Terms of Use state, “By listing an item on the Site you warrant that you and all aspects of the item comply with Etsy's published policies.” The policies also clearly state that, "Etsy reserves the right to suspend and/or terminate a person's account or any accounts held by that person by virtue of association, including all usernames under which that person operates on Etsy.” Etsy sellers may sell items that are handmade, vintage (20+ years old), or craft suppliesAfter a careful investigation, Etsy determined that certain items the Customer's shops did not qualify and therefore may not be listed on the siteWe note that members of our Integrity team reached out to the Customer on multiple occasions about this. Should the Customer have any additional questions about this, she may contact ***.Etsy considers this matter closed. Sincerely, ***Etsy, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
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*** ***This letter sets forth Etsy’s position regarding the complaint dated December *, against Etsy, Inc(“Etsy”)Etsy’s service, ***, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies*** *** (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.Etsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the worldIt is important to note, however, that Etsy is not a part of that transactionBy shopping on Etsy, you understand that:You are not buying directly from Etsy, but from one of the many talented sellers on Etsy;Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); andEach seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”Pursuant to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.”In the complaint, the Customer claims that she received masks she ordered from a seller on Etsy (the “Seller”) and that the items she received were damaged.The Customer may wish to note, the Seller that the Customer purchased from is not an employee of Etsy, but rather an individual who operates a shop on ***.According to our records, the Customer opened a Not as Described case for her order on October **, To clarify, a "case" is Etsy’s dispute platform, which allows Etsy to assist customers in resolving concerns.Upon review of this transaction, in accordance with our Terms of Use, the Etsy Administrator assigned to this case determined that this transaction was not eligible for a case, as we cannot mediate a case based on the overall quality of an item receivedWe must make a not-as-described determination based on detailed differences between what is received by the buyer as compared to what is listed by the seller.Because Etsy is a venue, each seller may have different policies in regards to returns and customer satisfactionWhile we encourage sellers to practice superior customer service, we can not guarantee that this will always be the caseSome sellers may offer a replacement or a refund in this circumstance, but these resolutions are not required by EtsyWe’re sorry to hear that the Customer has not had a positive experience with this SellerIn the event the Customer requires additional assistance from Etsy, we would encourage her to reach out to our Dispute Resolution team directly ***Etsy considers this matter closed at this timeIf you have any questions, feel free to contact *** Sincerely,FrankieEtsy, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
So basically Etsy allows sellers to provide and conduct atrocious business habits under their nameI would like for Etsy to contact the seller and have my $credited back to meThe seller sent me the wrong item so why would I pay to ship back her mistake? If Etsy feels the seller did no wrong then they should credit me back my $5.35.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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Dear Mediator:This letter sets forth Etsy’s position regarding the complaint dated December **, against Etsy, Inc(“Etsy”)Etsy’s service, ***, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must
agree to Etsy’s Terms of Use and other site policies*** *** (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.Etsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the worldIt is important to note, however, that Etsy is not a part of that transactionBy shopping on Etsy, you understand that:You are not buying directly from Etsy, but from one of the many talented sellers on Etsy;Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); andEach seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”In the complaint, the Customer claims that she purchased a rose quartz platter from a seller on Etsy (the “Seller”) and that she has concerns regarding the quality of the platter she receivedThe Customer has stated that she would like to ship the platter back to the Seller in exchange for a full refund, as well as a reimbursement of any return shipping costsIn the complaint, the Customer has also stated that they would like leave a public review for this transaction on Etsy.Our records show that, on November *, 2016, the Customer opened a Not as Described case on Etsy for her platter orderAfter a thorough review of the Customer’s concerns, we determined that the item that the Customer received did not qualify as Not as DescribedAs such, the case was closedWe are unable to hold the seller responsible for a refund or replacement of this platterTo further clarify, the Seller stated the following in the listing description purchased by the Customer: “Each stone tray is unique with variations in color and shapeDue to the inherent traits of natural stone, small veins and cracks are also common and we believe these imperfections are a part of the intrinsic beauty of a natural product.”We are sorry to hear that the Customer was not satisfied with the piece she received, however, we cannot mediate a case based on the overall quality of an itemWe are only able to hold a seller responsible for a replacement or refund if the item received is materially different from the listing description purchased.Because Etsy is a venue, each seller may have different policies in regards to returns and customer satisfactionSome sellers may offer a replacement or a refund in such circumstances, but these resolutions are not required by Etsy.In regard to the Customer’s comments regarding the ability to leave a review, the Mediator should note that the Customer was able to leave a review for this transaction on November *However, her review was removed on November ** after it came to our attention that the Customer had engaged in extortion, a violation of Etsy’s policies.More information on this type of violation can be found here: ***We reached out to the Customer on November **, to advise her of this policy and to let her know that her review was removed, in accordance with our guidelinesOnce a buyer’s review has been removed, we’re unable to reinstate that ability and the buyer is unable to leave an alternate review.Again, pursuant to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.” While we are sorry to hear that the Customer has not had a more positive experience, Etsy considers this matter closed at this time and we are unable to further intervene in her dispute.If you have any questions, feel free to contact *** Sincerely,CarlyEtsy, Inc

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*** ***This letter sets further forth Etsy’s position regarding the complaint dated July *, against Etsy, Inc(“Etsy”)Etsy’s service* ***, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies*** *** (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.Etsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the worldIt is important to note, however, that Etsy is not a part of that transactionBy shopping on Etsy, you understand that:You are not buying directly from Etsy, but from one of the many talented sellers on Etsy;Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); andEach seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”In the complaint, the Customer states that they purchased a trunk from a seller on Etsy (the “Seller”) and that this order arrived brokenPursuant to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.” To reiterate, transactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but rather an individual who operates a shop on Etsy.com.Our records show that, on April **, 2017, the Customer opened a Not as Described case on Etsy for their orderTo clarify, a "case" is Etsy’s dispute platform, which allows Etsy to assist customers in resolving concerns.Upon review of this transaction, in accordance with our Terms of Use, the Etsy Administrator assigned to this case determined that this transaction was not eligible for a case, as the item may have been damaged in the mailEtsy is unable to mediate such issues using our case system because we do not hold sellers responsible for shipping errorsSome sellers may offer a replacement or a refund in this circumstance, but this is not required by Etsy.In the event the Customer requires additional assistance from Etsy, we would encourage them to reach out to the Dispute Resolution team at *** We’re sorry to hear that the Customer has not had a positive experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.Etsy considers this matter closed at this timeIf you have any questions, feel free to contact *** Sincerely,MeghanEtsy, Inc

Initial Business Response /* (1000, 5, 2015/09/18) */
Contact Name and Title: *** *** HR Manager
Contact Phone: XXX-XXX-XXXXx
Contact Email: ***@proform.ca
It is the intent of Proform Concrete Services to reimburse the complainant for the cost of the damaged Tire by check
We will of course require a receipt for the amount of $Payment will be sent via certified mail by Sept,
Initial Consumer Rebuttal /* (2000, 7, 2015/09/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
the seller deleted their e-mail two days after therefore I *** *** nor my daughter can e-mail*** since product was purchased from the Etsy web site complaint was filed to refund money backAlso contacted *** which states they will not refund my $until they speak or get a response from sellerThis matter still does not resolve the issue for my money is still not refunded nor any attempt seems to be in my favorIt should have caused my money to be refunded promptly yet this has not been done
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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*** *** *** *** *** ** *** *** *** * *** *** *** *** ** *** *** *** *** *** *** *** Dear Mediator: This letter sets further forth Etsy’s position regarding the complaint dated January **,
against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesRosemary Earl (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use, which includes Etsy’s Seller Policy.In accordance with these policies, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.”In the complaint, the Customer claims that a review left for her shop by a buyer (the “Buyer”) violates Etsy’s policies, but was not removedAccording to our records, on January ** the Customer was advised by an Etsy Administrator specializing in reviews that, after careful consideration, the Buyer’s review did not violate Etsy’s policiesWe were therefore unable to remove the review in accordance with Etsy guidelinesIn order to maintain the integrity of the Etsy marketplace, buyers must be confident that a review will not be removed unless it violates policies.In an effort to clarify Etsy’s position in this matter, the Customer was provided with a further explanation on why this review did not violate Etsy policies on January **.More information on Etsy’s policies for when a review may be removed for policy violations can be found here: ***We do not make the decision to remove or not to remove a review or review response without great consideration, and we’re sorry that the Customer does not agree with our decisionIn the event the Customer has any questions about this matter, they may email us at *** for further assistance Etsy considers the matter closed at this time If you have any questions, feel free to contact me at *** Sincerely,FrankieEtsy, Inc

July **, To: The Revdex.com ** *** *** *** * *** *** *** *** ** ***Via Email: ***Re: Case #*** Dear Mediator: This letter further sets forth Etsy’s position regarding the complaint dated July * against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies*** *** (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.Etsy’s Terms of Use state, “Etsy is not directly involved in the transaction between buyers and sellersAs a result, Etsy has no control over the quality, safety, morality or legality of any aspect of the items listed, the truth or accuracy of the listings, the ability of sellers to sell items or the ability of buyers to pay for itemsEtsy does not pre-screen users (except for services that require an application) or the content or information provided by usersEtsy cannot ensure that a buyer or seller will actually complete a transaction.”Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.”In the rejection, the Customer states that they would like the cost of shipping the return back to the Seller refundedAs a venue, Etsy is not directly involved in the transaction between the Customer and the SellerTo clarify, the Seller from whom the Customer purchased is not an employee of Etsy, but rather a person who operates a shop on Etsy.Because the Customer did not open a case for this order, Etsy was unable to make an official determination that the order the Customer received was indeed not as describedEtsy is unable to mediate disputes outside of the case System, and is therefore unable to require that the Seller issue a refund for the cost of this return shippingEtsy is also unable to issue a refund on the Seller’s behalf.As each seller on Etsy may have a different policy regarding refunds on shipping for returned items, the Customer may wish to contact the Seller directly to work toward a more amicable resolution.In the event the Customer has any further questions about Etsy’s dispute system, they may contact our Trust team for more information at ***.We are sorry to hear that the Customer did not have a satisfactory experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.Etsy considers this matter closed at this timeIf you have any questions, please contact ***Sincerely, ***Etsy, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: You didn't do anything to help me resolve the issue, despite offering a service such as gift cards (which I used)I would like to request a refund from your company for my gift card
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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*** *** * *** Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated February **, against Etsy, Inc(“Etsy”)Etsy’s service, ***, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each
individual must agree to Etsy’s Terms of Use and other site policies*** *** (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of UseIn the complaint, the Customer claims to have been charged three separate times for a transaction she completed with a seller (the “Seller”) on Etsy, that was cancelled and refunded in full.According to our records, the Customer authorized one transaction from their Etsy account on October **, This transaction was then cancelled and refunded in full on November **, 2015.After a thorough investigation, we have concluded that the Customer was indeed charged only once and subsequently refunded in full for her order placed through Etsy’s Direct Checkout system.The Customer may wish to note that when a buyer pays using their credit card on Etsy, Etsy does not send any of the buyer’s credit card information to the sellerThe Seller therefore did not have any access to the credit card used in the payment, and would have been unable to charge the Customer further amounts.Etsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the worldIt is important to note, however, that Etsy is not a part of that transactionBy shopping on Etsy, you understand that:You are not buying directly from Etsy, but from one of the many talented sellers on Etsy;Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); andEach seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”The Customer may wish to note that transactions on Etsy occur directly between a buyer and seller, and it is up to each seller on Etsy to resolve any disputes with their buyersWe would therefore be unable to issue an Etsy Gift Card for this transactionWe do apologize for any inconvenience this may have causedHowever, pursuant to Etsy’s Terms of Use, the Customer has released Etsy from all claims, demands and damages arising out of or in any way connected with this dispute.In the event the Customer cannot locate their refund for this transaction, we would encourage her to reach out to us using the contact link provided below: *** Etsy considers this matter closed at this timeIf you have any questions, please contact us at ***.Sincerely, CamilleEtsy, Inc

May **, To: The Revdex.com ** *** *** *** * *** ***
*** *** ** ***Via Email: ***Re: Case # *** Dear ***: This letter sets forth Etsy’s position regarding the complaint dated May **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies*** *** (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of UseEtsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the complaint, the Customer claims a purchase made from a Seller on Etsy (the “Seller”) has not been delivered.Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeTransactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.comI see according to our records that the Customer purchased an item from the Seller on April **On April **, the Seller indicated that the item was shipped to the address provided by the Customer on the Etsy receiptThe tracking information provided by the Seller indicates that the package was available for pickup in the Customer’s location as of May **.Etsy does not hold sellers responsible for shipping delays or errors, as long as they are able to prove that they shipped the item to the address on the Etsy receiptSome sellers may offer a replacement or a refund in this circumstance, but this is not required by Etsy.As the Seller has submitted tracking information, the Customer may wish to contact the Seller and the shipping service for information about claiming the package, or opening a claim for a missing package.In the event the Customer requires additional assistance, we would encourage them to reach out to our Trust team directly (***) We are sorry to hear that the Customer had a negative experience with the SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputesEtsy considers the matter closed at this timeIf you have any questions, feel free to contact *** Sincerely, ***Etsy, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I will not be doing business with Etsy again and will be informing other people about how I now am out $through no fault of my own
Sincerely,
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Regretfully, I had to get the Revdex.com to resolve this issue as Etsy kept changing the payout date to be later and later everytime I inquired receiving the money owed to meThankfully the Revdex.com is there to help consumers resolve issues like this with big businesses
Sincerely,
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I do accept the gift card as their sincere apology, but I want to know when they plan to refund my original $I got an email from them on the ***, it said, normally a preauthorization should be released in 2-days, however that is not what happened in this caseI have submitted proof that it is NOT a preauthorization hold, my bank statement under the transaction on July *** says "PreauthorizationCompletionCheckingNoAccount", that means they have that $50, or WorldPay has that $I feel like someone should give that back to me stillPlease advise what I should do about that money.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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Revdex.com:
The reimbursement took an extra days but I have received itHi
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
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