Proform Concrete Services Inc.

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*** *** *** *** * *** Dear Mediator: This letter further sets forth Etsy’s position regarding the rejection of our response to the complaint dated August *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies*** *** (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of UseIn the rejection, the Customer states that she has not received a refund regarding the unknown charge to her credit card Our records show that the Customer has received communications about this charge on August ***, 2016, August ***, and August ***, in regards to their refund On August ***, 2016, an Etsy Administrator notified the Customer with confirmation of the refund being issued and noted the timeframe in which the Customer can expect her refund to be processed by her credit card company The Customer should expect a refund within 2-business days as of August **, 2016.We are sorry to hear that the Customer has not received this refund as of todayHowever, she should be receiving this refund within the next few days Etsy considers the matter closed at this time If you have any questions, feel free to contact me at *** Sincerely,GregEtsy, Inc

Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated November *, 2016, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s
Terms of Use and other site policies*** *** (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of UseEtsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the worldIt is important to note, however, that Etsy is not a part of that transactionBy shopping on Etsy, you understand that:You are not buying directly from Etsy, but from one of the many talented sellers on Etsy;Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); andEach seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”In the complaint, the Customer claims that she did not receive a purchase she made from a seller on Etsy (the “Seller”), and neither the Seller nor Etsy has assisted her in resolving this issue Pursuant to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.” To reiterate, transactions on Etsy occur directly between a buyer and sellerThe Sellers that the Customer purchased from are not employees of Etsy, but rather individuals who has previously operated shops on Etsy.com.Our records indicate that the Customer purchased an item from the Seller on October *The Seller then indicated that the item was shipped to the address provided by the Customer on the Etsy receipt on October *.Our records also indicate that the Customer opened a Non-delivery Case for their transaction on October **To clarify, the Etsy case system is a platform where buyers and sellers can work together to resolve issues with an orderAlthough, as a venue, Etsy is not directly involved in the transaction, Etsy Administrators may be able to assist in the mediation of some disputes through the case systemUltimately, the Customer’s case was closed by an Etsy case specialist on November * after the Seller provided appropriate proof of shipping to reflect that they shipped the order to the Customer’s address.As was explained to the Customer in the case log, Etsy does not hold sellers responsible for shipping delays or errors, as long as the Seller is able to prove that they shipped the item to the address on the Etsy receiptSome sellers may offer a replacement or a refund in this circumstance, but this is not required by EtsyAs such, we’re unable to reopen the case filed by the Customer and can not hold the Seller responsible for providing a refund or taking further action.We’re sorry to hear that the Customer has not had a positive experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.In the event the Customer requires additional assistance, we would encourage them to reach out to our Trust team directly (***) Etsy considers the matter closed at this time If you have any questions, feel free to contact *** Sincerely,FrankieEtsy, Inc

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*** *** This letter sets forth Etsy’s position regarding the complaint dated January **, against Etsy, Inc(“Etsy”)Etsy’s service, ***, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies*** *** (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of UseEtsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the worldIt is important to note, however, that Etsy is not a part of that transactionBy shopping on Etsy, you understand that:You are not buying directly from Etsy, but from one of the many talented sellers on Etsy;Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); andEach seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”In the complaint, the Customer claims that she made a purchase from a seller on Etsy (the “Seller”) which he has not received.Pursuant to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.” To reiterate, transactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but rather an individual who operates a shop on ***.Although Etsy is not directly involved in the transaction, in some situations we can attempt to mediate disputes between members through the Etsy case systemHowever, I see that the Customer did not open a case on Etsy for this order and, unfortunately, the day window to open a dispute for this transaction on Etsy has expired.That being said, as a courtesy, an Etsy Administrator has now contacted the Seller in an attempt to facilitate a resolution to this matter.In the event the Customer requires additional assistance, we would encourage her to reach out to our Dispute Resolution team directly at ***.Etsy considers the matter closed at this timeIf you have any questions, feel free to contact *** Sincerely,FrankieEtsy, Inc

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*** *** This letter sets forth Etsy’s position regarding the complaint dated October *, against Etsy, Inc(“Etsy”)Etsy’s service, ***, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies*** *** (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of UseIn the complaint, the Customer claims to have closed their Etsy account in the past but are still being charged by Etsy to their card on file with their account.I’ve reviewed the Customer’s Etsy account history and I can confirm that the account was never closedWith their account, and Etsy shop, open, they’ve been incurring fees for a recurring service they manually opted intoFor several of the items that the Customer has published in their Etsy shop, they have enabled our Auto-Renew Expired, optionWhen an Etsy seller activates this option on any of their listings, they will be automatically renewed when they expireThe seller can read more about Auto Renew Expired fees in our Help article here: ***The Customer has not reached out to Etsy Support about their concerns as of yetShould the Customer have further questions about their fees or charges, and would like to discuss them further, they may email us at *** for further assistanceWe’ll happily assist them with this furtherEtsy considers the matter closed at this timeIf you have any questions, please feel free to contact ***Sincerely,JulianEtsy, Inc

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*** *** *** Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated January *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies*** *** (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.Etsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the worldIt is important to note, however, that Etsy is not a part of that transactionBy shopping on Etsy, you understand that:You are not buying directly from Etsy, but from one of the many talented sellers on Etsy;Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); andEach seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”Pursuant to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.”In the complaint, the Customer claims that he ordered a watch from a seller on Etsy (the “Seller”) and that the band of the watch he received was not as the Seller depicted in the listing he purchased from.To clarify, the Seller that the Customer purchased from is not an employee of Etsy, but rather a person who operates a shop on Etsy.comTransactions on Etsy occur directly between a buyer and a seller.Our records indicate that the Customer opened Not as Described Case on Etsy for this watch order on January 7, To clarify, although Etsy is not directly involved in a transaction between members, Etsy may be able to assist members in some situations by mediating either a Non-Delivery or Not-as-Described case in the Etsy case systemAfter thorough investigation by an Etsy Administrator, the Customer’s case was closed on January as it was determined that the watch the Customer received did not qualify as “not as described.” The Customer may note that, although one of the photographs provided in the listing the Customer purchased from depicts a “color” band, the Customer had selected the singular color “white” option when placing his orderAll options were available for selection at the time the Customer made their purchase, and these options were explained in the additional photographs and listing description included by the SellerAs such, we are unable to reconsider the determination made in this case and are can not hold the Seller responsible for providing a refund or replacement at this timeWhile we understand that our determinations may not please every member, we have not come to our conclusion without great deliberationThe Customer was advised to continue pursuing a resolution with the Seller directly, though may be also note that it’s up to each seller on Etsy to decide how to resolve these kinds of disputesWe are sorry to hear that the Customer did not have a satisfactory experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.In the event the Customer has any further questions about this matter, they may contact our Trust team for more information at ***.Etsy considers this matter closed at this timeIf you have any questions, please contact ***Sincerely,CarlyEtsy, Inc

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*** ***This letter sets forth Etsy’s position regarding the response to the complaint filed September ***, 2016,
against Etsy, Inc(“Etsy”)Etsy’s service, ***, is a marketplace where people around the world connect to buy and sell unique goodsIndividuals may open up his/her own shop on Etsy to sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesAs *** *** (the “Customer”) explained in the complaint, the Customer was a buyer on the Etsy site and as such agreed to Etsy’s Terms of Use.In the complaint, the Customer states that she has not yet received an item she ordered, and that she was unable to get in touch with Etsy’s Customer Support teamThe Customer requests a refund.If a customer places an order that is not received, he or she may file a dispute using Etsy’s dispute resolution service, “Cases.” Etsy customers may file non-delivery cases via Etsy’s case system to resolve disputes such as these ***It appears that the Customer’s order is eligible for this service until November *, Etsy offers this mediation service as a courtesy, and does not guarantee resultsThe Customer may also contact Etsy’s Support team here: ***The number the Customer called is not a direct line to our Support teamPlease note that the item the customer purchased was from the Etsy member “*** who operates a shop on Etsy“*** is not an Etsy employeeEtsy did not receive any payment from the Customer for this purchasePursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeTherefore, Etsy is not responsible for refunding this orderThe Customer may wish to contact Etsy’s Support team through the proper channel, file a Case about the order, or reach out to the seller, “*** regarding this order’s status and a possible refund.It’s unfortunate that this member had an unpleasant experience purchasing from a seller on EtsyThese situations, while quite rare, are unfortunateThe vast majority of transactions on Etsy take place without incidentEtsy considers this matter closedIf you have any questions please contact me at ***.Sincerely,AprilEtsy, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As previously stated in the last responses I did NOT say I was unable to get in touch with the seller I stated that the seller was NOT willing to working with me ie refund, exchange, or fix the necklaces until I filed a complaint with ETSY When you closed the case she did NOT have to deal with fixing the necklaces anymore.At this point I just want everyone to know that ETSY does NOT take responsibility for closing cases without speaking to the customer first! Maybe a good question for you would beI see you filed a charge back with your credit card company Did you receive your money back yet? I also see communication via email with the seller and she states she's going to fix them Also you are sending them back and she should be getting the necklaces to fix Do you still want to proceed with the charge back? Since the seller is going to fix the necklaces and you already filed for a charge back the seller will need to recharge you for the necklaces.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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Dear Mediator:This letter sets forth Etsy’s position regarding the complaint dated September **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesSusan Romero (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.Etsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the worldIt is important to note, however, that Etsy is not a part of that transactionBy shopping on Etsy, you understand that:You are not buying directly from Etsy, but from one of the many talented sellers on Etsy;Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); andEach seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”In the complaint, the Customer claims they made a purchase from a seller on Etsy (the “Seller”) and that they had not yet received the item, nor a refundPursuant to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.” Transactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but rather an individual who operates a shop on Etsy.com.According to our records, the Customer received a full refund for this transaction on September **, The Customer may wish to note that it typically takes to business days for the refund to be reflected in their bank account or card statementIn the event the Customer has any further questions about this refund, they may contact our Trust team for more information at ***We’re sorry to hear that the Customer did not have a satisfactory experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.Etsy considers this matter closed at this timeIf you have any questions, please contact me at *** Sincerely,FrankieEtsy, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Not true on July [redacted] 2016 Etsy suspended my account based off a male member account I offered my social to fax I'd to prof I'm not that male person.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]

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[redacted] This letter further sets forth Etsy’s position regarding the rejection of our response to the complaint dated July **, 2016 against Etsy, Inc. (“Etsy”). Etsy’s service, [redacted], is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use. As we have previously explained, by agreeing to Etsy’s Terms of Use (which includes our Buyer Policy) the Customer has acknowledged that when making a purchase on Etsy she is “not buying directly from Etsy, but from one of the many talented sellers on Etsy” and has released Etsy from any and all disputes which may arise with one or more users, or an outside party.In the rejection, the Customer states that she feels unable to dispute this transaction as the purchase was made with an Etsy Gift Card.Per our Etsy Gift Card terms of use, “You may use the Card to purchase goods and services only from shops selling on [redacted] that accept Etsy's direct checkout form of payment, as indicated in the shop itself under "Payment Methods." Etsy’s terms of use regarding purchases also apply.” The mediator may wish to review these terms of use here: [redacted]With that in mind, a customer purchasing an item with an Etsy Gift Card must resolve order disputes using Etsy’s dispute management processes.As a result, our policies regarding orders lost in the mail do not differ based on payment method. To reiterate, Etsy is unable to hold the seller accountable for shipping errors made by the postal service.We would encourage the Customer to reach out to our Trust team at [redacted] should she have further concerns about this issue. Etsy considers the matter closed at this time.  If you have any questions, feel free to contact [redacted].   Sincerely,CamilleEtsy, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

With all due Respect to Etsy, I am requesting that Etsy remove that woman from Spain, as she was proven to be a fraud and I did receive my refund from Pay Pal, from Northern California.  How my profile was posted on Etsy's web site, I do not know.  I had never heard of Etsy, until a month ago.  I found Qberry Creations and ordered from her bangle bracelets and this seller is quality and she is from Ohio. It is the other from Spain that I am requesting to be deleted.  Thanks...Hope you understand.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They have done nothing to resolve this.   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
 
I am satisfied with the closer of my shop, however I feel extra legal help may be necessary. Etsy once again lied, the dates are not the dates I received any of those violations. Protocol was not not taken and there are many to back this up. A civil suit will need to be filed against Etsy for fraud of their own rules and protocols. This company does not play by it's OWN rules and this should be brought to the publics eye. We no longer live in a fair world. You can accuse me of anything you want, however, laws and PROTOCOLS must be followed. My shop was indeed shut down without fair review as were so many others. I am happy that I can no longer access my account, but I do not feel that my information is safe and will have to now open a new bank account and PayPal to keep these demons out of my life. Etsy is a BAD company. Etsy does not hold it's own standards. To the many TRUE artisans out there, I wish you a safe journey selling online else where. Stay far away from this unprofessional company know as ETSY.

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                   [redacted]       [redacted]                [redacted]Dear Mediator:This letter sets forth Etsy’s position regarding the complaint dated August **, 2016 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.Etsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the world. It is important to note, however, that Etsy is not a part of that transaction. By shopping on Etsy, you understand that:You are not buying directly from Etsy, but from one of the many talented sellers on Etsy;Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); andEach seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”In the complaint, the Customer states that she purchased an item from a seller on Etsy (the “Seller”) and that her order arrived broken. The Customer also explains that she opened a case for her purchase, but that it was closed by Etsy.Pursuant to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.” To reiterate, transactions on Etsy occur directly between a buyer and seller. The Seller that the Customer purchased from is not an employee of Etsy, but rather an individual who operates a shop on Etsy.com.Our records show that, on July **, the Customer opened a Not as Described case on Etsy for her order. To clarify, a "case" is Etsy’s dispute platform, which allows Etsy to assist customers in resolving concerns.Upon review of this transaction, in accordance with our Terms of Use, the Etsy Administrator assigned to this case determined that this transaction was not eligible for a case, as the item may have been damaged in the mail. Etsy is unable to mediate such issues using our case system because we do not hold sellers responsible for shipping errors. Some sellers may offer a replacement or a refund in this circumstance, but this is not required by Etsy.The Customer also states in the complaint that she has been unable to contact Etsy directly about this matter. In the event the Customer requires additional assistance from Etsy, we would encourage her to reach out to the Trust team at [redacted]. Should the Customer prefer to speak to an agent from Etsy’s Phone Support team, information on requesting a phone call from them can be found here: [redacted]We’re sorry to hear that the Customer has not had a positive experience with this Seller. However, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.Etsy considers this matter closed at this time.  If you have any questions, feel free to contact [redacted].  Sincerely,CamilleEtsy, Inc.

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      Dear Mediator:This letter sets further forth Etsy’s position regarding the complaint dated July *, 2016 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. Katherine Miller (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.Etsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the world. It is important to note, however, that Etsy is not a part of that transaction. By shopping on Etsy, you understand that:You are not buying directly from Etsy, but from one of the many talented sellers on Etsy;Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); andEach seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”In the rejection, the Customer restates that she believes the product she received from a seller on Etsy (the “Seller”) was not as described, and asks that Etsy assist her in receiving a refund for this order.As previously mentioned, after detailed examination of the evidence the Customer provided in the case log in comparison to what was listed by the Seller, Etsy did not find that there were material differences between the product listed and the product received. As such, Etsy was unable to mediate this issue through the case system.Because Etsy is a venue, it is up to the Seller to decide whether offering a refund is within their Shop Policies in these circumstances. Outside of our case system, Etsy is unable to force a resolution for these types of issues.While we understand that our determinations may not please every member, we have not come to our conclusion without great deliberation.Should the Customer have additional questions about this determination, she may contact us at [redacted].  Etsy considers this matter closed at this time.  If you have any questions, feel free to contact [redacted].  Sincerely,CamilleEtsy, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Etsy's responses are the same rhetoric given to the countless other sellers that have encountered the same deceptive practices.  The amount is only $15.00 but the principle of which this complaint is based on is much more valuable.  A big company like Etsy should not be allowed to bully and deceive small sellers.  If whatever the Pattern thing was that I was billed for, was set up such that the seller was sent some sort of document they had to respond to BEFORE being charged, it would be totally different argument here.  All myself and other sellers are asking for is the opportunity to first authorize whether or not we want this service.  Not be responsible for cancelling something we were unaware was being billed to our accounts.  Perhaps this won't be resolved here but I have read online that a class action lawsuit for this issue is being pursued by others.  Thank you Revdex.com for your time and assistance in this matter.   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:My etsy seller account balance has still not been paid out to me. I have contacted april at etsy legal several times via email. In every email response I have received from april, she has given me a different and later date as to when my account balance will be repaid. I'm attaching a screenshot of my unpaid seller account balance. The screenshot is showing a payout date of February [redacted]. I have checked my account balance online every month since october when I stopped selling on etsy and the payout date has always been listed as the next month. When the next month rolls around, the payout date is listed as one month later. I am tired of playing this game with etsy. This matter will not be resolved until my etsy seller account balance has been repaid. I would have preferred not to get the Revdex.com involved in this matter but etsy has given me no choice as they have not held true to what has been promised as the payout date.[redacted] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

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[redacted]This letter sets forth Etsy’s position regarding the rejection filed October *, 2016 against Etsy, Inc. (“Etsy”). Etsy’s service, [redacted], is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.In the rejection, the Customer claims they did not access their account on May **.  As mentioned, Etsy has record of the account in question being accessed at 12:37 on the date in question, and the trial was initiated at 2:41pm. The member was notified via email and on-site messaging that fees would be incurred upon completion of the trial period. The customer claims they've emailed multiple times receiving different answers.  The first email contact from the customer was received on August 10 shortly before disabling the Pattern site. In this email the customer said there should be no fees related to the account.  At that time Etsy staff applied the credit of $15.00 to the customer's bill for the August cycle and informed the customer of this courtesy.  Etsy staff also informed the customer that they would still be responsible for the $15.00 incurred for July's full Pattern cycle, according to policy, which can be read here[redacted]The customer claims they were assured they'd receive no further bills from Etsy.  Rather, Etsy staff informed the customer that they would incur no further fees related to their Pattern site, unless they restarted the service. At no time did Etsy staff tell the customer they weren't responsible for any fees.  Rather, Etsy staff informed the member they were responsible for the fees related to the July cycle of their pattern site. Etsy will issue bills each month to any customer that has an outstanding balance.  As this customer is responsible for the fees incurred prior to the cancellation of Pattern, they will receive a bill monthly as long as the balance is outstanding. Further, an Etsy account cannot be closed as long as there is an outstanding balance. The customer also claims they should not have a bill and there was no notification of these fees. As mentioned previously, the customer was notified via email and on site messaging that fees would be incurred upon the publishing of their Pattern site. Should the customer have further questions or concerns, she may email us at [redacted] for further assistance.Etsy considers the matter closed at this time. If you have any questions, please feel free to contact [redacted]Sincerely,ChrisEtsy, Inc.