Progressive Business Publications

May 1, 2015Dear [redacted] ***: Thank you for your email of 4/29/regarding the above referenced agency complaint that you received on 4/28/After review, we would like to respond to your letter with the following detailed explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that [redacted] , Fire Chief, placed an order on 10/16/for our Deskbook Encyclopedia Of Public Employment Law and its companion newsletter and he provided us with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the book, newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sentThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as “undeliverable"If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that and the book to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instanceAs a courtesy we contacted the collection agency on 4/29/and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this accountWhile researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found a total of three "risk free” subscriptions had been accepted before for this same book by [redacted] , he did not return the book on the first account and the account in question was not cancelled until we did it todayWe have initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, tooPlease be advised that we do make up our labels in advance, so if he receives another newsletter please keep it with our complimentsPlease know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted] .Thank you.Cordially Sylvia N DirOf Subscriber Services

June 20, Dear [redacted] ***:Thank you for your email of 6/23/regarding the above referenced complaint that you received on 6/20/After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax number so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madePlease know we do not use the "internet" or any other source to obtain the information we require to start a trial; we simply ask the person we have on the telephone.Regarding the specifics of this situation, please note that [redacted] , Exec Dir, placed an order on 3/10/for our Foundation & Corporate Funding Advantage publicationWe were provided with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 4-month period of time.Thus the goods that were ordered by [redacted] were sentThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation requestIf we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.As a courtesy we cancelled this account on 6/23/as requestedThere is no money due or owing on the account.We initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, too.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found 3-different trial subscriptions had been accepted before; 1-paid in full account and the other 2-accounts were cancelled as we instructed without issue.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact the Customer Service Department if you have any questions at ###-###-####Thank you

April 14, Dear [redacted] :Thank you for your email of 4/14/regarding the above referenced complaint that you received on 4/11/After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the persons birth date and asking for the persons email or fax number so we can send written confirmation of the order within hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.Regarding the specifics of this situation, please note that ** [redacted] , Safety Mgr., placed an order on 11/19/for our Safety Compliance Alert publicationWe were provided with birth date information as **, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 4-month period of time.?Thus the goods that were ordered by ** [redacted] were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general custom.As a courtesy we cancelled this account on 4/14/as requestedThere is no money due or owing on the account.We are confused by ** [redacted] s statement in this complaint regarding the collection agency we use ( [redacted] out of New York State) as being part of our businessBe assured it is not part of our company in any way other then being just one of the collection agencies we use; and the account we are talking about did not go to the collection agencyAlso, the confirmation letter he received gives all the information you require to cancel an account and, as stated prior, our records show that confirmation was sent and received.We initiated a request on 4/14/that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of Companies who place repeated orders due to their continued satisfaction and our excellent customer service.All Of Our Contact information is in our newsletter and it Contains our toll free telephone numberWe, also, have a hour days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted] .Thank you.?

June 2, Dear [redacted] ***:Thank you for your email regarding the above referenced complaintAfter review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60- [redacted] right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and [redacted] of the person's birth date and asking for the person's email or fax number so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that ** [redacted] ***, Manufacturing Mgr, placed an order on 2/21/for our Safety Compliance Alert publicationWe were provided with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 3-month period of time.Thus the goods that were ordered by ** [redacted] were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.As a courtesy we cancelled this account on 6/12/as requestedThere is no money due or owing on the account.We initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, too.While researching this complaint we did find that this company has done business with us in the past and is aware of ourcancellation policyWe found many, many different trial subscriptions had been accepted before; 1-paid in full account and other accounts cancelled as we instructed without issue.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have ahour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at ###-###-####.Thank you

I have asked repeatedly to be UNSUBSCRIBED from their barrage of spam, yet they will not complyThe unsubscribe links in their email do not work--tested from multiple devicesA friend in tech support said they don't even look like valid linksI emailed and told them to stop and they persist ! Someone, please tell me how to block these scam artists

October 6, Dear [redacted] ***: Regarding the above referenced rebuttal that you received we submit the following:All the information we received to start a "no risk” subscription for our publication was given to us by someone who identified himself as [redacted] on 1/23/We cancelled the account on 9/15/as stated in our letter to [redacted] on that same day.We initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf the company’s name is misspelled or the zip code incorrect, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version too.We have done everything that was requested, we feel this complaint has been resolved.If you have any further questions, please feel free to contact us.Thank youCordially Sylvia NDirOf Subscriber Services

October 2, Dear [redacted] ***: Thank you for your email of 10/2/regarding the above referenced agency complaint that you received on 9/30/After review, we would like to respond to your letter with the following detailed explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that [redacted] , Principal, placed an order on 8/22/for our Legal Update For Teachers: The Complete Principals Guide Book and its companion newsletter and she provided us with her email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problemsOnce the order was placed, the same computer system sent the book, newsletters and invoices over a 2-month period of timeThus the goods that were ordered by [redacted] were sentThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as `undeliverable"If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that and the book to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customAs a courtesy we cancelled this account on 10/2/as requested and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found several "no risk” subscriptions had been accepted before; 7-paid in full accounts while others were cancelled as we instructed without issue [redacted] states in her compliant that she sent us an email that bounced back; that is because the email address she sent it to is incorrectIt should be customer service @ pbp.com and we would have received itPlease find enclosed a "Merchandise Return Label” so that she may return the book free at her convenienceWe have initiated a request on 10/2/that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, tooPlease know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers Please feel free to contact our Customer Service Department if you have any further questions at [redacted] .Thank youCordially Sylvia NDirOf Subscriber Services

April 10, Dear [redacted] ***:Thank you for your email of 4/23/regarding the above referenced complaint that you received on 4/21/After review of our detailed electronic records, we would like to respond to your letter with the following explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the persons birth date and asking for the persons email address or fax so we can send written confirmation of the order within hours, as well as to encourage contact with us if there are any mistakes or corrections that need to be made.Regarding the specifics of this situation, please note that [redacted] ***, SVP HR, placed an order on 5/7/for our Communications Bulletin For Managers & Supervisors publicationShe provided us with a birth date of ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation letter went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a -month period of timeThus the goods that were ordered by [redacted] were sent to the same address that shows in this complaintThis computer tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show that we ever received a cancellation on this account or mail returned as undeliverableIf we had we would have cancelled the account immediately [redacted] states in her complaint the she "cannot contact anyone” but we have our toll free telephone number on the publication and if our Customer Services Representatives are helping other subscribers on the telephones, simply leave a message and we will call back as soon as possible.Further, our computer shows we did email her on 1/13/@ 11:10AM (EST) to verify all information given to us to start a trial subscription was correct and that we placed a "Do Not Renew" on the account that dayWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general customHowever, if neither paid nor cancelled after months, warning notices plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instanceAs a courtesy we contacted the collection agency on 4/23/and they advised us that they have received payment in full ($432.00) on 11/20/for the subscriptionsThey have marked this account Settled SatisfactorilyThey have reinstated the account so that they will get the remaining newsletters of the 1-year subscriptionOnce it expires there will be no further issues, invoices or renewals sentThere will be no ramifications due to this account being turned over for collection and there is no money due or owing on this accountOnce the collection agency receives payment there can be no refunds madeWe have initiated a request on the same day that the company name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to process after the expiration dateIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.Once again, all of our contact information is in the newsletterIt contains our Toll Free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact the Customer Service Department if you have any questions at [redacted] .Thank you

August 4, Dear [redacted] ***:Thank you for your email of 8/4/regarding the above referenced complaint that you received on 7/25/After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that [redacted] , Quality Supervisor, placed an order on 5/8/for our Supervisors Safety Bulletin publicationWe were provided with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same Computer System sent the newsletters and invoices over a 2-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customAs a courtesy we cancelled this account on 7/25/@ 10:AM (EST) as she requested the same day she called usThere is no money due or owing on the accountWe initiated a request on 8/4/that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, tooWhile researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found 1-different trial subscription had been accepted before by [redacted] and all the information to - start a trial subscription matches the account in questionThat account was cancelled as she requested without issuePlease know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in our newsletter and it Contains Our toll free telephone numberWe, also, have a hour /days a week voice mail system due to the large amount of Calls we receive daily from our coast-to-coast subscribersFeel free to contact the Customer Service Department if you have any questions at [redacted] Thank you

June 2, Dear [redacted] ***:Thank you for your email of 5/30/regarding the above referenced complaint that you received 5/28/After review, of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programsWe have very stringent quality control procedures regarding our representatives making this offer and they include verifying the mailing address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that ** [redacted] , CFO, placed an order on 9/30/for our CFO and Controller Alert publication and he provided us with a birth date of ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyWe do show that the confirmation letter went through without any problems.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by ** [redacted] were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation on the account or mail returned as "undeliverable"If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the Invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.However, if neither paid nor cancelled after months, warning notices plus and additional 30-day wait period the account may be turned over for collectionThat is what happened in this instance.As a courtesy we contacted the collection agency on 4/14/and advised the agency to cease collections and to cancel the accountThey have assured us that this has been doneThere will be no ramifications due to the account being turned over for collectionThere Is no money due or owing on this account.We asked if they had received payment on this account, as ** [redacted] states in his complaint and they said they have not received any type of payment on the accountBe advised that once the collection does receive payment there can be no refunds made.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found other trial subscriptions had been accepted before and were cancelled as we instructed without issue.We initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf the company's name is misspelled or the zip code incorrect, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version too.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer serviceAll of our contact information is in our newsletterIt contains our address and toll free telephone numberWe, also have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at ###-###-####Thank you.Cordially yours,

From: Revdex.com of Metro Washington DC Date: Mon, Aug 4, at 10:AM Subject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] To: [redacted] >---------- Forwarded message ---------- From: [redacted] < [redacted] > Date: Sun, Aug 3, at 7:AM Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] To: "[email protected]" Obviously this company did not talk to me or anyone at this office My birthday is NOT [redacted] and we have never received their newsletters From what I can see they have had SEVERAL of the same complaints, probably a form letter that they respond to you with, just changing the name I am still disputing it, it is not resolved [redacted]

July 10, [redacted] Revdex.com JFK Blvd – Ste 1300Phila., PA RE: COMPLAINT LETTER/FILE # [redacted] / [redacted] ***/TX Dear [redacted] :Thank you for your email of 6/27/regarding the above referenced agency complaint that you received on 6/27/After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that [redacted] ***, Operations Coord., placed an order on 11/17/for our Administrative Professional Update publicationWe were provided with a email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problems.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, online programs, books, periodicals and cancellation requestsOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after months, warning notices, plus an additional 30-day “wait period” the account may be turned over for collectionThat is what happened in this instance.As a courtesy we contacted the collection agency on 7/5/and advised the agency to cease collections and cancel this accountThey have assured us that will be doneThere will be no ramifications due to these accounts being turned over for collectionThere is no money due or owing on these accounts.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found numerous “risk free” subscriptions had been accepted before; paid in full account while others were cancelled as we instructed.We have initiated a request the same day that the name and telephone number be removed from our computer filesThis action takesapproximately 30- days to processIn business we hesitate to say the company will never receive another mailing from usIf the company’s name information changes, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version also Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletterIt contains our address and telephone numberWe also have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersFeel free to contact the Customer Service Department if you have any questions at ###-###-####Thank you.Cordially yours,Michael G***Customer Service DirectorSEN/dhEncl

October 23, Dear [redacted] ***: Thank you for your email of 10/23/regarding the above referenced agency complaint that you received on 10/21/After review, we would like to respond to your letter with the following detailed explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted] , Exec Dir, placed an order on 4/3/for our Communications Bulletin For Managers & Supervisors publication and she provided us with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the Conversation took placeOnce the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of timeThus the goods that were ordered by [redacted] were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as \undeliverable”If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instance.As a courtesy we contacted the collection agency on 10/23/and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found "risk free” subscriptions had been accepted before and all were cancelled as we instructed without issue except this account.We have initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, too.Be advised that we will be happy to respond to any complaint received from any State office with this same information when we receive it.Please know that we do business regularly with thousands of companies who place “repeat” orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted] .Thank you.Cordially Sylvia NDirOf Subscriber Services

I was called by one of their telemarketers while I was driving and told I would be sent a sample publication as a FREE trial and the terms and conditions would be sent via e-mail Although I vaguely recall seeing this publication in the mail after researching the situation, both my wife and I probably thought it was just junk mail since I receive many publications related to my position at my companyI never received the terms and conditions and we have been mailed an invoice for $that I never agreed to which is now being sent to collections One of the tactics that the telemarketing companies are using to get people to answer the phone is showing a local phone number on the caller IDs, which is also what happened in this case, further assuring me this is a scam After calling their customer service center, I was first told there was nothing they could do but then asked to speak with a supervisor and they were able to cease collections and cancel the account but it should never have come to this There may be people that will benefit from their publications but until they change their business practices, I will never do business with a company like this!! Since it is apparent this has happened to many more people, I don't understand what it is going to take for a company like this to be forced to change their deceitful business practices

April 10, 014Dear [redacted] ***:Thank you for your email of 4/9/regarding the above referenced agency complaint that you received on 4/4/After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that ** [redacted] , Safety Officer, placed an order on 9/24/for our Safety Compliance Alert publication and he provided us with birth date information as ***, as well as an email address.Within hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by ** [redacted] were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as "undeliverable"If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instance.As a courtesy we contacted the collection agency on 4/9/and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found a few trials subscriptions had been accepted before; 2-paid in full accounts while the others were cancelled as we instructed without issue except this accountFurther, when we checked the account information to start a trial subscription it all matches ** [redacted] 's first account.We have initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who regularly place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department you have any further questions at ###-###-####.Thank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have NEVER ordered a newsletter in the years that I have worked at [redacted] I have NEVER spoken to any representative from Progressive Business PublicationsFor them to have it noted that they spoke with me on October 28, is a LIE The fact that they state all that needed to be done is for me to write CANCEL on the invoice is ridiculous especially since the one and only invoice that I received was an OVERDUE INVOICE You can get anyone's fax number and employee's name's off the internetThe fact that their response states "We have very stringent quality control procedures regarding our representatives making this offer" is false The response that they have submitted is misleading If this is happening to me I am sure it is happening to many other offices as well This is a SCAM and I am outraged by their response The bill that I received from them did not have a phone number for me to call and discuss this issue which to me is the first clue that this company is doing unethical billing The only thing I agree with in their response is that I did call them regarding the INVOICE and they cancelled the account and money due As an employee in the medical field, It bothers me knowing that their are medical offices being subjected to Progressive Business Publications unethical ways Regards, [redacted] ***

August 14, Dear [redacted] :Thank you for your email of 8/13/regarding the above referenced agency complaint that you received on 8/12/After review, we would like to respond to your letter with the following detailed explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that [redacted] ***, District Mgr., placed an order on 12/30/for our Selling Advantage publication and he provided us with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the Conversation took placeOnce the order was placed, the same Computer system sent the newsletter and invoices over a 5-month period of timeThus the goods that were ordered by [redacted] were sentThis Computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as `undeliverable”If we had we would have cancelled the account immediatelyWith all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instance.As a courtesy we contacted the collection agency on 8/13/and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this accountWe have initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, tooPlease know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted] Thank youCordially Yours,Sylvia *N [redacted] DirOf Subscriber Service

[redacted] [redacted] Thank you for your email of 2/12/regarding the above referenced agency complaint that you received 2/12/After review, we would like to respond to your letter with the following detailed explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that [redacted] , Office Manager, placed an order on 6/9/for our Safety Compliance Alert publicationWe were provided with birth date information as 5/as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus goods that were ordered by [redacted] were sent to the same address that shows on this complaintOur computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requestsIt does not show that we ever received a cancellation on this account or mail returned as “undeliverable”If we had we would have cancelled the account immediatelyWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after months, warning notices, plus an additional 30-day “wait period” the account may be turned over for collectionThat is what happened in this instance.As a courtesy we contacted the collection agency on 2/16/and advised the agency to cease collections and cancel the accountThey have assured us that will be doneThere will be no ramifications due to the account being turned over for collectionThere is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found numerous “risk free” subscriptions had been accepted before; paid in full accounts, for the Executive Director were ongoing for & years, while others were cancelled as we instructedWe initiated a request on the same day that the company name and telephone number be removed from ourcomputer filesThis action takes approximately 30-days to processIn business we hesitate tosay the company will never receive another mailing from usIf the company’s name is misspelled or the zipcode incorrect, our computers may not recognize it and something may go outIf that should happen,please call and we will remove that version alsoPlease know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in our newsletter and contains our toll free telephone numberWe, also have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at ###-###-####Thank youCordially yours,Michael G***Customer Service DirectorEN/dh

August 14, 2014Dear [redacted] : Thank you for your email of 8/13/regarding the above referenced agency complaint that you received on 8/5/After review, we would like to respond to your letter with the following detailed explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offer and it includes verifying the mailing address.Regarding the specifics of this situation, please note that [redacted] , Quality Mgr., placed an order on 12/19/for our Quality Manager’s Alert publicationPrior to ending the conversation we clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOnce the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as "undeliverable"If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instance.As a courtesy we contacted the collection agency on 8/5/as he requested the day he called us and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this accountPlease know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersPlease feel free to contact our Customer Service Department if you have any further questions at [redacted] .Thank youCordially, Sylvia NDirOf Subscriber Services

May 1, Dear [redacted] :Thank you for your email of 4/30/regarding the above referenced complaint that you received on 4/28/After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the persons birth date and asking for the persons email or fax number so we can send written confirmation of the order within hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.Regarding the specifics of this situation, please note that [redacted] ***, Chief Nursing Officer, placed an order on 12/11/for our Safety Compliance Alert publicationWe were provided with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 4-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general custom.As a courtesy we cancelled this account on 4/29/as they requestedThere is no money due or owing on the account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found several different trial subscriptions had been accepted before; 4-paid in full accounts, including of those accounts have been renewed since (CFO) and (KAP), while other accounts were cancelled as we instructed without issue.Please know that we do business regularly with thousands of Companies who place repeated orders due to their continued satisfaction and our excellent customer service.All Of Our contact information is in our newsletter and it Contains our toll free telephone numberWe, also, have a hourdays a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted] .Thank you