Progressive Business Publications

Review: I received a call this morning from a person named "[redacted]" claiming to represent a company called "International Credit Recovery." Her claim is that I purchased a subscription to a newsletter from "Progressive Business Publications" and the company that I work for has an outstanding invoice of $300. Their claim is that I was called by a sales representative in March, 2013 and agreed to a trial subscription to their newsletter, called "Information Technology Advisor;" and that by not sending back a cancellation letter enclosed in the newsletter, a contract was binding for the subscription. To be perfectly honest, I never opened the newsletter because I didn't want it or ask for it in the first place.

I would never have agreed to such a subscription, absolutely not at the cost of $300, especially when my job involves higher level technological detail than they could ever provide. I was told by our accountant that someone else in our company had been caught up in this same scam a few years ago.

This is outright fraudulent practice, and by all rights, my company should be pursue remedy through legal channels.Desired Settlement: 1) I want all charges on the "invoice" from "Progressive Business Publications" canceled.

2) I want the entity called "International Credit Recovery" to recognize and acknowledge in writing that the invoice from "Progressive Business Publications" has been canceled.

3) I want a letter from the "Progressive Business Publications" company stating that they will never contact anyone at our company again to offer their "services."

Business

Response:

October 10, 2012

Dear [redacted]:

Thank you for your email of 10/10/12 regarding the above referenced complaint that you received 10/7/12. After review, of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the person's email address of fax number so we can send written confirmation of the order within 24 hours to encourage contact with us if there are any mistakes or changes need to be made.

Regarding the specifics of this situation, please note that [redacted], IT Admin, placed an order on 3/22/13 for our Information Technology Advisor publication and he provided us with an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our records show the email went through without a problem.

Once the order was placed, the -same computer system sent newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 10/10/13 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many different trial subscriptions had been accepted before; 4-paid in full accounts and 5-trials for [redacted] himself that he cancelled. The other accounts were paid or cancelled as we instructed without issue.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Review: Receiving invoicing for publications never ordered or received and invoice does not have phone number to call and dispute Invoice. Obviously a scam.Desired Settlement: Shutdown this company and stop them from continuing to invoice businesses with phony invoices for publications never ordered or shipped.

Business

Response:

November 21, 2013

Dear [redacted]:

Thank you for your email of 11/21/13 regarding the above referenced complaint that you received on 11/15/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.

Regarding the specifics of this situation, please note that [redacted], Controller, placed an order on 9/5/13 for our What's Working In Human Resources publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.

The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 2-month period of time.

Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

As a courtesy we cancelled this account on 11/21/13 as requested. There is no money due or owing on the account.

We initiated a request on the same day that the company name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past and is aware of our

cancellation policy. We found many different trial subscriptions had been accepted before; 2-different trial subscriptions for [redacted] herself, as well as 2-paid in full accounts and other accounts cancelled as we instructed without issue.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.

Review: Progressive Business Solutions keeps sending our company Subscriptions for brochures and bills us for payment. I have called and faxed a cancelation notice for the 1st to subscriptions and asked to be removed from their database. I am now receiving a Manager's Alert Subscription along with a bill for $299.00.Desired Settlement: I do not wish to receive any of their publications and therefore our company should not be billed for material that we did not request. I do not want them to contact or send anything to [redacted].

Business

Response:

November 29, 2013

Dear [redacted]:

Thank you for your email of 11/26/13 regarding the above referenced complaint that you received on 11/25/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.

Regarding the specifics of this situation, please note that **. [redacted], Q/M, placed an order on 10/15/13 for our Quality Manager's Alert publication. We were provided with birth date information as [redacted], as well as a fax number-[redacted]. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.

The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 1-month period of time.

Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

As a courtesy we cancelled this account on 11/26/13 as requested. There is no money due or owing on the account.

We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several different trial subscriptions had been accepted before; 2-paid in full accounts and other accounts cancelled as we instructed without issue.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.

Review: Somewhere around the start of 2013 this business called and offered a free trial for a health and safety magazine/online subscription. I explained that I'm not interested in their services but the sales rep insisted that it was a hassle free no charge trial. I told them that I would take the trial as long as we weren't forced to purchase the subscription and that I was notifying them at that moment that under no circumstances was I agreeing to a subscription to their magazine and the caller agreed. Yesterday I received a call from a collection agency stating that we were sent to collections and owed the $299. We never received once invoice or any type of notice that they had gone through with the subscription, they sent us straight to the collection agency. When we called the company they didn't even try to work with - they just referred us to the collection agency. I never agreed to sign up for the subscription that they sent and they never even tried to collect from us. The whole operation seems corrupt.Desired Settlement: I want them to remove the collection call that they have for our company and adjust the bill for the subscription that we never wanted or agreed to.

Business

Response:

Dear [redacted]:

Thank you for your email of 1/13/14 regarding the above referenced complaint that you received on 1/10/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, a§ well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that **. [redacted], Production Super, placed an order on 7/2/13 for our Safety Compliance Alert publication. We were provided with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our records show the email went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 1/13/14 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several different trial subscriptions had been accepted before; 1-paid in full account for the Vice President since 2010 and has been renewed every year to date. Other accounts were cancelled as we instructed without issue except the account in question. On 1/10/14 we received a call from their Controller who verified email and address were correct but could not verify the birthdate. The customer stated she did start a trial to the Safety Compliance Alert in an email.

Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Please feel free to contact the Customer Service Department you have any questions at [redacted].

Thank you.

Review: Progressive Business Publications clai** that we ordered a subscription to a publication they offer. We did not. Three invoices from Progressive, starting in April of 2013, were followed by requests for payment by International Credit Recovery. We responded to Progressive Business Publications with several requests to cancel our "subscription" and a warning that we would take further action to stop the harassment. Despite all of that, we continue to get faxed requests for payment and a telephone request, as of 1/15/2014, from International Credit Recovery. They are still looking for us to remit to them $299.Desired Settlement: We will not be remitting the $299 charged for this subscription which we did not order, do not want, and do not use. I would like both Progressive Business Publications and International Credit Recovery to cease contacting us regarding this matter. I also want assurance that our business credit standing will not be affected by this. Thank you.

Business

Response:

January 16, 2014

Dear [redacted]:

Thank you for your email of 1/16/14 regarding the above referenced complaint that you received on 1/15/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours as well as to encourage contact with us if there are any mistake or changes that need to be made.

Regarding the specifics of this situation, please note that [redacted], H/R Asst, placed an order on 3/22/13 for our What's New In Benefits & Compensation publication. We were provided with a birth date of [redacted], as well as a fax number (###-###-####). Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our records show the fax went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 1/16/14 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many different trial subscriptions had been accepted before; [redacted] had accepted 3-different trial subscriptions herself (all information to start a trial subscription matches the account in question.) All other accounts were cancelled as we instructed without issue except this account.

We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Please feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Review: We were billed by Progressive Business Publications for a publication which was not ordered or received. We have contacted them at least twice by telephone to cancel whatever subscription they think we have, and were told on both occasions that our "subscription" would be cancelled, but they continue to submit an invoice. We have since been contacted by a collection agency threatening to report this to a credit reporting agency. We do not want, have not ordered and have not received a publication from this company.Desired Settlement: Cancel the "subscription" on their end, remove all charges, discontinue invoicing, and never contact our business again. Ever. E-V-E-R.

Business

Response:

May 1, 2014Dear [redacted]:Thank you for your email of 4/30/14 regarding the above referenced complaint that you received on 4/10/14. After review of our detailed electronic records, we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the persons birth date and asking for the persons email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or corrections that need to be made.Regarding the specifics of this situation, please note that **. [redacted], Ops Dir, placed an order on 8/23/13 for our Safety Compliance Alert publication. He provided us with a birth date of 10/22, as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our electronic records show that the confirmation letter went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a -month period of time.Thus goods that were ordered by **. [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requests. It does not show that We ever received a cancellation on this account or mail returned as undeliverable. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is write cancel on the invoice and return it to us, or advise us by any other way, and the subscription will be stopped with no payment required, as is the publishing industry's general custom. However, if neither paid nor cancelled after -months, 2 warning notices and an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 4/30/14 and they advised us that they did receive payment in full ($299.50) on 4/15/14 for the subscription. They have marked this account Settled Satisfactorily. They reinstated the account so that he will get the remaining newsletters of the 1-year subscription. Once it expires there will be no further issues, invoices or renewals sent. There will be no ramifications due to the account being turned over for collection. There is no money due or owing on this account.We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If the companys name is misspelled or the zip code incorrect, our Computers may not recognize it and something may go out. If that should happen, please call and we will remove that versionWhile researching this complaint we found that this company has done business with us in the past and is aware of our cancellation policy. We found several trial subscriptions had been accepted before and those were cancelled as we instructed without issue except this account.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in the newsletter. It contains our address and telephone number. We, also, have a 24 hour 7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact the Customer Service Department if you have any questions at [redacted].Thank you.

Review: Progressive Business Publications contacted me on or about January 23,2014 to offer a free 30-day trial of "What's working in HR." This was an electronic newsletter detailing updates in Human Resource related issues, etc. It was to be sent to me via email, and was presented as a "no strings attached" offer.

Progressive Business Publications then sent my account to a collection agency for publications that I did not wish to receive beyond the FREE 30-day trial. This company uses deceptive sales and billing practices, offering something for free and then charging without approval. They use International Credit Recovery as a collection agency, and they were of no help either. I never saw anything, or got a call from the company until the collection agency called. Obviously they had my phone number if they wanted to get in touch with me since they used it to engage in deceptive business practices to begin with.

This company should not be allowed to operate, and frankly, should be prosecuted as they have received thousands of complaints across the nation. This should have never happened, and in addition to filing this complaint I will also be filing a complaintDesired Settlement: I do not wish to pay the $299 requested by them. We signed up for a 30 day trial and nothing more, and had we known the true nature of the offer we accepted we would have declined. We would also like Progressive Business Publications to remove our organization name from all mailing and phone lists and do not contact us ever again.

Business

Response:

July 23, 2014Dear [redacted] :Thank you for your email of 7/18/14 regarding the above referenced agency complaint that you received on 7/16/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Benefits Mgr., placed an order on 1/7/14 for our What's Working In Human Resources publication and she provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation on the account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5 months, 2 warning notices plus and additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 7/17/14 and advised the agency to cease collections and to cancel the account. They have assured us that this has been done. There will be no ramifications due to the account being turned over for collection. There is no money due or owing on this account. We asked if they had received payment on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our Cancellation policy. We found many, many trial subscriptions had been accepted before; 7–paid in full accounts, 1–for their CFO entitled CFO & Controller Alert from 2000 thru 2005. Other accounts were cancelled as we instructed without issue except thisaccount.We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If the Company’s name is misspelled or the zip code incorrect, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version too.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in our newsletter. It contains our address and toll free telephone number. We, also have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted]. Thank you.Cordially yours,Sylvia *. N[redacted] Dir. Of Subscriber Services

Review: I received a call from a woman named [redacted] from [redacted] at ###-###-#### on 7/15/2014. It was regarding a supposed invoice for a newsletter my company was signed up for for a few weeks in December of 2013 for $299. We'd received a cold call on December 4, 2013 related to a free environmental/construction newsletter. Standard procedure with our company is to deny anything that costs money or requires invoicing, but not regular free newsletters related to our company. I gave the woman my email with the intention of cancelling it later that month. I did as planned and only received emails for a couple months as they took a long time to remove my email from their list. After the collection call today, where the woman wanted payment over the phone and didn't want to resend an invoice, I called the PBP company, who I'd known as Environmental Compliance. The woman there (Cindy R[redacted]) confirmed we supposedly signed up for a paid newsletter and claimed to have sent 5 invoices starting the day of my free trial (makes no sense to bill a free trial). By then she back tracked with the dates while I had all of my emails pulled up from them. My bookkeeper next to me confirmed we'd never received an invoice. This woman just sent me what she claims was the first invoice, which we definitely never received and could've been created after our phone call this morning. The $299 and company matches the amount and names of other companies listed on scamming websites, which we never knew before because they used the name of their newsletter as their company name.Desired Settlement: We have so far refused to pay this bill, and do not want this company to have any of our financial information. Cease contact would be preferred.

Business

Response:

July 23, 2014Dear [redacted] :Thank you for your email of 7/18/14 regarding the above referenced agency complaint that you received on 7/15/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], A/A, placed an order on 12/4/13 for Our Environmental Compliance Alert publication and she provided us with birth date information as 9/6, as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as "undeliverable". If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 7/18/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several trial subscriptions had been accepted before and the accounts were cancelled as we instructed without issue. We, also, found the [redacted] contacted us on 7/15/14 G 9:34 AM (EST) and confirmed all the information we have to start a trial subscription is correct. At that time she requested a copy of the invoice which we emailed immediately to her attention.We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business We hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted].Thank you.Sylvia *. N[redacted] DIRECTOR OF SUBSCRIBER SERVICES

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

This

letter is in response to the letter I received dated July 23, 2014 from

Progressive Business Publications through the Revdex.com complaint center. I have not

changed my mind or decision about filing the complaint despite this response

from Progressive Business Publications because the problems described in the

complaint still stand. My response to the letter is as follows:

To

Paragraph 1:

I did acknowledge in my original

complaint that the order was made through a telephone solicitation, but as also

stated in the complaint, the “representative” for the publication did not

advise [redacted] or myself ([redacted]) of anything other

than a FREE email publication. They attempted to get an email and personal

information for officers of the company in order to obtain the publication

order, but when the representative assured me it was a free publication, I gave

her my email address and told her I would screen the publication to see if it

was in line with our company interests. At no point during the call did the

woman say she worked for Progressive Business Publications, she clearly stated

she worked for the Environmental Compliance Bureau sending free email

publications to construction companies.

To

Paragraph 2:

I also acknowledged that we did sign up for what was

described as a FREE publication. The publication had nothing to do with our

company and I attempted to get off of their mailing list. The confirmation

letter that is described was attached to a newsletter. I browsed the newsletter

and determined it was not in line with our company interests and filed it away.

It did not cross my mind to read the bottom print about “Billing cancellation”

when the publication was free anyways. Many companies offer free publications

with the offer to upgrade to certain packages, this is nothing new to our

company.

To

Paragraph 3-5:

We did not receive our first invoice

from Environmental Compliance aka Progressive Business Solutions aka Whoever they

are this week until I received a collection call from another company stating

we had a balance. When I looked up Environmental Compliance I found out their

phone number and information was for Progressive Business and that

Environmental Compliance was just a front website. On the phone with that

person I was also given a balance number. The woman on the phone who is stated

in my complaint insisted they emailed and mailed invoices over a 5 month

period, except that I haven’t received any in my email inbox and our bookkeeper

never received any via mail to enter as a bill or dispute. The woman accused

our mail person of “losing” the bills, but the bookkeeper is the one that sorts

the mail and enters the bills and doesn’t “lose” invoices. Our company would be

out of business if we didn’t pay legitimate invoices regularly. The ONE invoice

the woman finally agreed to send me was dated for the exact date our “free trial”

(as she called it) started with the publication. I’m not sure how something is

free or on a free trial if you send out a bill at the same time, unless she

made a mistake while back dating an invoice I demanded to see.

To

Paragraph 6:

I can assure you that I have not

signed up for any other “free” publications from this company, unless they are

referring to someone else in the company from before I worked here. We also don’t

have their company in our [redacted] database showing we’ve EVER paid them for

anything they would call a service or delivery of goods.

To

Paragraph 7:

Even after my complaint to the “collection

agency”, Progressive Business, and to the Revdex.com, I’ve actually still been

receiving emails from the so called Environmental Compliance as recently as

Sunday. I have had to send all the emails to my junk folder all together

because this company will not remove our information from their system or stop

emailing me. They email several times a week and refuse to take action against

this. There are a dozen times over the last several months I have tried to be

removed from their email list to no avail. For this company to accuse us of

owing them anything when they spam a person’s inbox is highly unprofessional.

To

Paragraph 8:

I have since researched Progressive

Business and the collection company they had call us, and I agree they do

business regularly with thousands of companies, but a lot of them are on the

web and on Revdex.com complaining about being suckered into a “free” publication and

billed later, if at all. A lot of the

people seemed to just get calls directly from the collection agency accusing

them of owing money just as my company did. I believe forums and websites for

complaints like these speak volumes to this company’s nature and business

dealings. If I had known the true name

of the company at the time of the cold call in December 2013 you can be sure

the phone call would have ended at the moment.

If

you have any questions regarding the above letter or my complaint please don’t

hesitate to call me at ###-###-####, or email me at [redacted].

Regards,

Business

Response:

August 12, 2014Dear [redacted] :Regarding the above referenced rebuttal that you received we submit the following:We stand by our original letter.Customer’s original request was "We have so far refused to pay the bill, and do not want this company to have any of our financial information. Cease contact would be preferred.”As requested we contacted the collections agency on 7/18/14 at which time we advised them to cease and cancel the account. We also initiated a request that the name, address and telephone number be removed from our computer files. This action takes approximately 30 days to process.We have done everything that was requested, we feel this complaint has been resolved.If you have any further questions, please feel free to contact us .Sylvia *. NDir. Of Subscription Services

Review: On two occasions, involving two different members of our staff, this company has sent publications to our address without consent of these members and has begun charging them for these publications. I currently have a invoice for $295 for newsletters sent to our location. These were unauthorized and this invoice will not be paid. It appears to be some sort of a scam and I just felt it should be reported. No one agreed to an annual subscription to their publications.Desired Settlement: I have contacted the company and they have rescinded the invoice and will discontinue the mailings. I just want others to be aware.

Business

Response:

August 4, 2014Dear [redacted]:Thank you for your email of 8/4/14 regarding the above referenced complaint that you received on 7/25/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Quality Supervisor, placed an order on 5/8/14 for our Supervisors Safety Bulletin publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same Computer System sent the newsletters and invoices over a 2-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 7/25/14 @ 10:24 AM (EST) as she requested the same day she called us. There is no money due or owing on the account.We initiated a request on 8/4/14 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 1-different trial subscription had been accepted before by [redacted] and all the information to - start a trial subscription matches the account in question. That account was cancelled as she requested without issue.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it Contains Our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of Calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted]. Thank you.

Review: This Company contacted me earlier in 2014. They offered a free sample of their publication. I declined. I was contacted today 9-11-14 by a collection agency for the company saying that I owe them $198 for publications they sent. Publications I never received, signed up for, or even wanted. I asked for an itemized list or explanation of charges and the collections agency only said they would send this if I was going to pay it. I replied that I was not going to pay for something I never signed up for. I was told that a confirmation of my date of birth is the same thing as consent for receiving the publication. They also state that I had a 60 day Cancellation period. I never received a letter asking me to cancel.Desired Settlement: For the collection agency to stop contacting me, a confirmation that this will not reflect on my credit report and to be removed from any mailing list Progressive Business Publications may have.

Business

Response:

September 15, 2014Dear [redacted] :Thank you for your email of 9/15/14 regarding the above referenced agency complaint that you received on 9/11/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that - [redacted], Med Records Dir, placed an order on 1/23/14 for our Primary Care Coding & Reimbursement publication and he provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems. The birth date information is obtained, in part, to verify the Conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to him @ [redacted], CA [redacted]. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as `undeliverable". If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 9/12/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many trial subscriptions had been accepted before and all were cancelled as we instructed without issue except this account.We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted].Thank you.Cordially,Sylvia N. Dir. Of Subscriber Services

Review: This company is continuing to bill us for publications we did not order nor receive.Desired Settlement: I would like our account to be removed from collects and voided of all purchases.

Business

Response:

See Attachment:

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Progressive contacted me on December 6th, 2013 asking that I receive their Facilitiy Manager's Alert publication, the first two issues being a free trial offer and I can continue or cancel after that. After receiving two issues I cancelled in writing and by email on January 30th, 2014. They verified my cancellation via email with the confirmation #[redacted], no other confirmation was provided by Progressive and no other sales calles were ever received. Issues kept coming after my cancellation!! Their problem, not mine! Now in July a collection agency contacts me and tells me that I need to pay a subscription bill, further investigation reveals that they set me up on two seperate accounts! WHAT? Now the collection agency is telling me; "well you didn't cancel both subscriptions so you still owe us for one!" Very unprofessional system...Desired Settlement: I want this resolved as my cancellation notice intended, I don't want the publication and I pay NO subscription fee. Thank You!

Business

Response:

August 12, 2014Dear [redacted] :Thank you for your email of 8/6/14 regarding the above referenced agency complaint that you received 7/31/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Facilities Mgr . , placed an order on 1/3/14 for our Facility Managers Alert publication. We were provided with birth date information as [redacted] as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that Clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the Confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the Order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus goods that were ordered by [redacted] were sent to the same address that shows on this complaint. Our computer System records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as `undeliverable”. If we had We Would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5 months, 2 warning notices, plus an additional 30-day "wait period” the account may be turned over for collection. That is what happened in this instance.After further review of our records we found [redacted] had signed up for the same publication on 12/8/13, this account was cancelled on 2/7/14 as instructed. Until we received this complaint we were not aware there was a second account.We contacted the collection agency on 8/6/14 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to the account being turned over for Collection. There is no money due or owing on this account.Please know that we do business regularly with thousands of Companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in our newsletter and contains our toll free telephone number. We, also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast–to–coast subscribersFeel free to contact the Customer Service Department if you have Y questions at [redacted]. Thank you.Sylvia *. N[redacted]Dir. Of Subscriber Services

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Review: I have marked cancel on any and all invoices that I have received, yet they continue to send out there publications to us. There is never any way to contact them on any of their invoices. It has been over a year now and they have a company called [redacted] calling to collect as debt. I have researched both companies and am under the assumption that this is a scam. I am refusing to pay and they are threatening to send my company to collections. This is very poor practice.Desired Settlement: I would like for this to go away and for them to never contact us again.

Business

Response:

See Attachment:

Review: This company continues to bill for a subscription that was NOT requested. They have been ask to remove the invoice via fax since they provide NO contact information.Desired Settlement: They need to stop sending invoices for subscriptions we did not authorize. I have asked them to remove the invoice and they keep requesting payment. They list no contact information on their invoices.

Business

Response:

See Attachment:

Review: Our company ([redacted].) has been referred to [redacted] of [redacted] for non-payment of an unsolicited subscription to "Information Technology Advisor'. Though we made an effort to return/reply to cancel the subscription, we still received a billing and were referred to a collection agency, threatening to report us to credit ratings agencies.Desired Settlement: Cancel the subscription (if it has not already done so), and order [redacted] to stop any/all actions against us.

Business

Response:

See Attachment:

Business

Response:

See Attachment:

Review: I received an invoice from this company and I did not order the publication. I want my name took off this companies list.Desired Settlement: Stop contacting me!!!!!!!!!!

Business

Response:

See Attachment:

Review: This company contacted me last year sometime asking for me to take their services. I declined. Now I am receiving an invoice from the business dated 11/20/2012 trying to bill us for $299.00. We have never had any service with them, never signed any paperwork, and never received any documentation. I did receive these newsletter things but did not open them because they did not interest me. I tossed them. Whenever they billed me, I sent an e-mail to our safety manager and asked if she requested this information be sent to us. She said that she has not ordered and to write on the invoice did not order/ did not receive and fax it to them. I did this and they have turned us over to a collection agency.Desired Settlement: I would like for the company to stop trying to collect this false debt and ensure that none of this is reported on our credit.

Business

Response:

See Attachment:

Review: I have told the business on numerous occasions that I don't want to receive their literature. The business attempts to charge me for receiving their mail. It's a ridiculous practice. I have begun to mark their mail "Refused: Return to Sender" and am sending it back to them via USPS.Desired Settlement: Stop sending mail to me--mail that you expect to be paid for. Ridiculous policy!

Business

Response:

See Attachment:

Review: I am an Assistant Principal in a high school. On 3/6/2013 I received an email from the Center for Education & Employment Law confirming my trial subscription to the "School Safety & Security Alert. On 3/13/2013, I emailed and left a voice message indicating my desire to cancel the trial subscription after confirming with my Principal that we did not have funds to pay for the subscription. On 5/9/2013, after receiving an invoice for $253.95 dated 5/7/2013, I emailed again requesting cancellation of my trial subscription. This amount included both a subscription to the "Alert" and a book entitled, "Keeping Your School Safe and Secure." I received another invoice dated 6/5/2013 for $134.95, this time only for the book but not the subscription. I returned this invoice marked "CANCEL," along with copies of the correspondence I have described above via a business reply mail letter included with the invoice. I have received replies to none of these attempts to cancel my trial subscription and today I received a invoice dated 7/1/2013 for $134.95 that claimed to be a fourth notice with a threat of referral to a collection agency. To date, I have received two very brief newsletters and no book. I am very dissatisfied with this company's response to repeated attempts to cancel my trial subscription.

I believe that this company is unethically attempting to require me to pay for a trial subscription I do not want and that my school cannot afford, simply by refusing to acknowledge several cancellation attempts that I have made in good faith. A quick check of the reviews of this company clearly show that my experiences are not unusual. Please see this link for an example of what I mean: http://businessfinder.pennlive.com/reviews-center-for-education-employment-law-c...⇄ />
I very much appreciate the Revdex.com taking action on my behalf to get this company to stop harassing me.Desired Settlement: I desire for this company to cancel my trial subscription effective as of 3/13/2013, to clear my account (account # [redacted], invoice # [redacted]) of all attempted charges, to refrain from referring this matter to a collection agency, and to cease and desist in contacting me further once I have received confirmation of my account cancellation and a zero balance due.

Business

Response:

See Attachment:

Consumer

Response:

From: [redacted] <[redacted]>

Date: Mon, Sep 23, 2013 at 8:35 AM

Subject: Re: [redacted]

To: [redacted] <[redacted]>

Hi **. [redacted]:

Thank you for forwarding me the correspondence via email. I appreciate your efforts on my behalf in bringing this matter to a successful resolution.

Review: We were solicited by phone publications that the company offered. We asked for additional information and they told us we could have a free trial offer. We asked to have additional information on this trial offer which they did not send. They automatically signed up an unathorized individial of our company with out giving her the additional inforamtion we requested.

We did not want their publication, never recieved their publication and they sent it with out authorization of a company officer.Desired Settlement: We want the billing that was submitted after the free trial that we did not request cleared.

Business

Response:

August 22, 2013

Dear [redacted]:

Thank you for your email of 8/21/13 regarding the above referenced complaint that you received on 8/19/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that' our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours as well as to encourage contact with us if there are any mistake or changes that need to be made.

Regarding the specifics of this situation, please note that [redacted], Office Mgr, placed an order on 1/2/13 for our Administrative Professional Update publication. We were provided with a birth date of 5/7, as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 8/13/13 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this being turned over for collection and there is no money due or owing on the account.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several different trial subscriptions had been accepted before," 3-accounts for [redacted], herself (date of birth and address on all three matches) and the other accounts were cancelled as we instructed without issue. We did find a "memo" on the account dated 8/13/13 @3:09 PM EST from a person (not [redacted]) who called us regarding this matter but we could not resolve this matter before she hung up on the Customer Service Rep.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.