Protect America, Inc.

In further review of Ms. [redacted] account we’ve found that she was given the cancellation process explaining  the 30 day written notice. Ms. [redacted] acknowledge that she understood the terms and conditions of the cancel policy. On 10/31/2015, the relationship between Ms. [redacted] and Protect America will end and all billing will cease. We have provided your agreement for review.

Complaint: [redacted]
I am rejecting this response because : I had responded to all their emails quickly & tried to resolve the problem with them but they did not want to resolve the problem themselves. Just want to pass on to other to resolve this problem.
Regards,
**  [redacted]

Protect America has received the rejected response submitted by Mr. [redacted]. Mr. [redacted] would need to contact Hillcrest Davidson at phone number: (866) 524-9866 to resolve any concerns.

Protect America, Inc. has received the response filed by Mr.[redacted]. We have reached out to Mr. [redacted] and submitted the order to replacethe equipment he feels is not functioning properly. At this time we have cometo an amicable resolution for him.

Complaint: [redacted]
I am rejecting this response because:
No matter what PA report  shows I wasn't hit panic button in error  (they might pull up our conversation  (complain ) I was in Florida  at that  time and after I came home we did the test  and it shows that panel was defective. I told them if anything happens again I'll cancel their service. Yes, they replaced old one,  but during replacing process, PA AGENT activate a panic  agent and while I was on the phone with him  I got  Sheriff by my door. Even though I told them in before if something happens again,  I gave them  another chance and didn't request cancellation. But it wasn't last issue, as I explained in previous letter,  after alarm we got Sheriff  3.5 hours after alarm was on!!! 3.5 hours! !!  I don't feel safe with this company! !!
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: This is getting absolutely ridiculous. I attached my credit card statements where you guys were still charging me up until January of 2016. The only reason it stopped was because I told my credit card company that it was a fraudulent charge. I did talk to Protect America more than once and told them I cancelled in MARCH 2014 and no one seems to be able to find anything. It's very convenient to just be able to say that someone never cancelled and not be able to prove it. I can prove when I left Ohio and was no longer using the service. I wasn't under a contract to continue your service once the equipment was paid off. I will report every charge to my credit card company as fraudulent and pursue reimbursement that way. You've said I missed payments of $272 yet I showed being over charged $815. I will continue to report this to the Revdex.com and I will pursue complaints with state consumer boards until this is resolved and the collection account is resolved and removed from my credit report.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: protect America should not be a allowed to implement a 30 day cancellation charge!! You have charged me 2 additional months after contract expired which have been paid for service not agrred to. Protect America  has not even been monitoring my home!! NO work on your part what so ever. I sent a 30 day prior notice by email that you choose not to read or respond to.  Protect America has been paid $800.00 and have had to do nothing.  CLOSE THIS ACCOUNT PAID IN FULL!! 
Regards,
[redacted]

On 11/3/14, [redacted] entered into a 3 year agreement whereby Protect America warranties equipment at no cost. When we replace equipment, standard protocol is to ship standard ground unless the customer specifies otherwise. Expedited shipping may come at an additional cost. In reviewing the recent work...

orders, Protect America did send the 1st camera to the address being monitored and the 2nd camera to a specific address [redacted] provided. Additionally, [redacted] monitoring rate for May was lowered by $20 due to the mishap.

Complaint: [redacted]
I am rejecting this response because:We live in a very rural area. The most we can receive in wifi service is 3 mbps. The router we have now causes a huge drag on the speed now. And a larger router will  not fix the problem. And again, you are asking me to pay for something else! Just let all this go already. You scammed me once already into buying in even though I specifically asked about the phone service before I bought in. Now you want ME to fix a problem that you have with your equipment. I'm trying to be nice here but you refuse to let all this go.
Regards,
[redacted]

Protect America has received the complaint submitted by Mr. [redacted]. We appreciate the opportunity to resolve his concerns. We reviewed the account and calls and our records show that we spoke with Mr. [redacted] in July 05, 2017 regarding equipment issues. We offered to replace...

all his equipment at no additional cost or extension of his agreement, to which he accepted. Mr. [redacted] contacted us in August 25, 2017 to cancel the account. He was advised of the 30 day written cancel notice requirement as per Protect America's Agreement terms and conditions indicate. We received his 30 day written cancel notice effective August 31, 2017 and processed cancellation of the account accordingly. At this time there is no refund due on the account. We ask that he allows Protect America to assist with any further concerns.

Complaint: [redacted]
I am rejecting this response because:I called the company and canceled my account after my 3 year contract expired.  They told me I needed to sign contact and pay an extra 30 days which I did but they never mailed my a contract to sign after calling 3 times for 3 months in a row.  It is documented in their system that I called and requested a contract to sign but was never mailed out.  The customer service verified it is documented in their system but they will not mail me a contract to sign to cancel so they keep billing me month after month.
Regards,
[redacted]

We purchased a used car from a lot and bought a 3-month ASC Warranty. The starter went out about a month and a half later. ASC took care of the bill as advertised. Very easy process.

Protect America, Inc. has received the rejection submitted by Ms. [redacted]. We've spoken with Ms. [redacted] and offered to clear part of the balance for her if she was willing to pay the portion that she owes. Ms. [redacted] denied the offer stating that she is only willing to pay $49.99. She is responsible for $99.98 of the current account balance, which is $249.91. We were unable to reach an amicable resolution.

Protect America has received the complaint submitted by Mr. [redacted]. Upon review, the signed agreement states that the contract shall be 36 months.  Although still in term, Mr. [redacted] does have the options to transfer the system to someone else or prepay the remainder of the term. The issues...

that Mr. [redacted] is experiencing are able to be fixed. We ask that he allow our technical support team to further assist.

Protect America has received the complaint submitted by Mr. [redacted]. As per Protect America's contract terms and conditions, a 30 day written notice is required to process cancellation of the account. This information was provided to him when he initially set up the account in February 12, 2014...

and was recapitulated to him in February 1, 2017. We received his 30 day written notice and have processed the cancellation of the account accordingly. We ask that he allows Protect America to assist with any further inquiries.

Protect America has received the rejected response submitted by Mr. [redacted]. We have reached out to him multiple times to assist in resolving his issues and we have provided the options available to him regarding cancellation of the account to which he has declined. Mr. [redacted] stated that he will stop making payments on the account. We ask that he allows Protect America to assist with any further concerns.

Unfortunately, Mr. [redacted] will need to contact the Hillcrest Davidson Collection Agency and clear the past due balance before we can offer assistance in this matter.

Complaint: [redacted]
I am rejecting this response because:  I was advised that I could add onto service at any time.  that does not seem to be "locked in".  How is it the lock opens only one way to add service, but if you need to downgrade for any reason they pump the breaks.  I don't agree.  This is all important information that should be disclosed to the client prior to any "contract".  They tell you what you want to hear and once you sign, they own you for the term agreement.  I"ve tried working with them since April, and have been paying even without the service.  i've acknowledged any misunderstandings on my part, but i'm not getting anywhere with this company.  I value my name, but they obviously don't.  
Regards,
[redacted] ([redacted])

Complaint: [redacted]
I am rejecting this response because:i never refused an offer. When the problem happened, I wanted to cancel my service. I was reasured on the phone that I would be rushed a new system and I would get a month free of charge. The system was not rushed to me. It took almost two weeks to get it and I was charged for the month. Protect America has not kept any of the promises. 
Regards,
[redacted]

Protect America has received the rejected response submitted by Mr. [redacted] The account has been cancelled and the refund was sent to his credit card on 01/07/2017. Mr. [redacted] was advised on the refund process. We ask that he allows Protect America to assist with any further concerns.