Protect America, Inc.

Protect America, Inc. has received the rejection submitted by Mr. [redacted].  As previously mentioned, Protect America did not change anything that caused Mr. [redacted]'s system not to communicate. We've since received the cancellation request and the account is being processed for cancellation.

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: despite the fact that PAI could not continue to defend its proven failure to provide adequate service, it has the audacity to repeat its unreasonable expectation. A breach of contract is a failure to do what one has agreed to do in a contract.  The terms of the contract indicates that “PAI warrants to Customer that “Equipment” provided by PAI is suitable for originating signals to the Monitoring Facility and will be free of defects in materials and workmanship.”  The “Equipment” includes any supplemental products, and they are part of the service as described in the contract.  The sensor and the motion detector are among the essential parts of the alarm system.  So is the timing of the delivery of the replacement.  They are material elements of the contract.  Therefore, failure to replace the essential part in a timely manner alone defeated the performance of the alarm system and the very purpose of making the contract.  This is clear representation of a breach of contract. PAI’s statement:  “At this time we are unable to reach an amicable resolution,” suggests legal action.  The possibilities of the mishaps caused by employees and parts are mentioned in the contract but only for the purpose of PAI’s protection.  Whether its one-sided contract will be challenged in the court remains to be seen.  When signing a contract, both parties to the deal must be given something of value in order for the contract to be enforceable.  I have always fulfilled my obligations.  To my detriment, I had to deal with the non-functioning system, the break-in, the runaround, and the blatant denials.  My loss and damages are irretrievable and significant.  What value did PAI give me?  To avoid the appearance of a predatory business practice, PAI can immediately refund or rescind the contract in writing so neither party owes any obligation to the other. Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: This is complete crap. I've given them 30 day cancellation notices multiple times. They've continued to charge me even after I moved and had to block them on my credit card. I can show where they were still charging me in 2015 so how in the world can I have an outstanding balance when I left Ohio in 2014 and asked to cancel the service on multiple occasions is March of 2014. Please see attached images of my AMEX statements where Protect America charged me every month for since August 2014 to January 2016
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]Revdex.com,I have received all monies due to me from Protect America and I want to Thank You for helping me in this matter. I never could have done this on my own [redacted]

Complaint: [redacted]
I am rejecting this response because:I have not been able to speak to a live person to hear the proposed response, and they have only...

left a message asking to call back. When I called back I got voicemail which said they would respond within 24 hours. That did not happen. They have emailed a new comtract and I have to agree to their terms before I can read it. I do not trust them and therefore none of this is acceptable to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Protect America has never contacted me to resolve this issue.  I will not contact their collection agency to resolve the complaint, I will only correspond with Protect America.
Regards,
[redacted]

Protect America has received the complaint submitted by Ms. [redacted]. Upon review of the sales calls,  Ms. ** asked the sales representative whether they should set up the home security while they were doing renovations. The sales representative advised her that it was entirely up to her. He...

stated that he will explain to her how the system works. He stated that since the house was already in her possession, he would recommend they set up the system in order to avoid theft of any of the materials they had installed in their home but again that is entirely up to them. Ms. ** stated that she will discuss with her husband and call back. The second call resulted in Ms. ** accepting the offer and the sales representative walked her through signing the online agreement. During the call, she had stated that the renovations to the house would be completed in January, so she wanted to know when does the first payment occur. She was advised that the first payment starts immediately because that is when the contract begins. She stated that she did not want to pay for not being monitored, the sales  representative advised her that once she calls back to install the equipment we would give her a credit for the month that she did not use the system and at most two months. Customer understood.

Complaint: [redacted]
I am rejecting this response because:No, I didn't understand the payment start without installation of the equipment. When the salesman asked me when the renovation is done, I said it could be in Jan or Feb but I am not sure. It is a totally tearing down inside the house and I had no idea when the work is going to be complete. The salesman did persuade me to install in the renovation house to protect it anyway. But my husband and I did not think this made sense. It is not practical to install sensors when everything is in dust and we didn't live there. I am brand new shopper to home security and didn't understand all the tricks behind the words told by the salesman. I did ask him to write note in my account about this house is under renovation and should not start the service till renovation is done. They called me several times later to ask me to install the equipment and each time I told them that the house is still under renovation and we are not ready to use the service in a dusty empty house. They never mentioned to me they started to charge me even though I didn't install the equipment. In Aug the house was finally ready to move in so I called them. Until then I realized they had been charged me ever since the very beginning of the call with the salesman even though they fully understood as a customer we were not aware of the service stated already. This is a trick that any new customer could fell in without painful experience. But I do think as a customer when you realized the merchant is not honest with you for their service and would not correct their mistakes, I have the right to reject their service. 
Regards,
[redacted]

Protect America has received the complaint submitted by Ms. [redacted]. Upon review of the account, we determined that we never received the required 30 day cancellation notice required to cancel services. We subsequently tried to contact her several times over the course of the year with...

regards to the outstanding balance due on the account but were unable to establish contact. The account was turned over to a 3rd party collections company. Please contact the collection agency for further information.

Protect America has received the rejected response submitted by Mr. [redacted] We advise him to contact Customer Service at [redacted] to assist him in resolving any equipment issues that he might be experiencing.

After reviewing the initial sales call that took place on 5/28/13 there was no mention of an address needing to be monitored for Fort Bragg, NC. Our records show an address that was located in Harker Heights, Tx. Mrs. [redacted] was read the terms and conditions regarding her security account and...

the 36 month agreement by the sales representative.

Complaint: [redacted]
I am rejecting this response because:the information that they are stating is incorrect. When Mr. [redacted] spoke with my husband he did not state that we were previously offered to return the camera and that the bill would be lowered by $10. We were only provided with that option upon speaking to him in December. Now he is contradicting his own statement because previously he stated that we should have been offered the opportunity to lower our bill from the $65 plan since we weren't using the cell phone monitoring and cameras. The plan we should have been able to lower to would have been the silver package for $37. However that option was never provided to us. Anyone with the least common sense would have lowered the plan from $65 to $37 especially if we were not using the service and the service was never activated since August 2013. We are being told multiple stories at this point and nothing they are stating is making sense which is another reason as to why the service needs to be cancelled. 
Regards,
[redacted]

Protect America has received the complaint submitted by Mr. [redacted]. Upon review, customer has received a sufficient account credit and resolution for the item in question. We ask that Mr. [redacted] continue to allow Protect America to assist with any future concerns.

Complaint: [redacted]
I am rejecting this response because:Not only do you need to cancel my services I feel as if you should refund some if not all of the money I paid to you , my services has not worked in years with mutable attempts to cancel services this is not how you conduct a bussiness .
Regards,
[redacted]

Earlier this week, we contacted [redacted] to explain that we found that on 1/29/15, she was misinformed about our cancellation process before transferred to our cancellation department. We believe this led to [redacted] and our Cancellation team to have different understandings of what was going to happen next. Upon reviewing this information with our Customer Care Team, we are taking internal action to try avoiding cases like this in the future. We have tried contacting [redacted] again to advise we will submit a refund to her payment info on file for the final month she was led to believe would not be charged.

Protect America has received the rejected response submitted by Ms. [redacted]. We reviewed the account and calls. We previously assisted Ms. [redacted] with account hibernation when she required assistance with the account balance. Ms. [redacted] account has been cancelled accordingly after receipt of her 30 day written cancel notice. We received the partial payment that she sent in March 2017. We ask that she allows Protect America to assist with any further inquiries.

Complaint: [redacted]
I am rejecting this response because:For clarification:  Revdex.com and PA need to understand that the initial "installation" was not a "new" installation at the time I purchased the house in November 2013.  I re-activated the EXISTING in-situ service installed by the previous home owner.  I did not sign a “contract”, I received a "pink" coloured, duplicate copy of a “work order” type of document - no additional documentation was given to me at that time relative to terms and conditions or cancellation procedures.   Nor did the installation person discuss any legalities or contractual terms.  The PA person, checked all the window and door alarm hardware, re-programmed the wall unit, tested the system and left.  Out of curiosity, are the installation tradespeople trained in explaining and disclosing the contractual obligations of both parties to a contract?At NO TIME during the installation or since then (until Jan 6 of this year) was I advised of the 30-day written cancellation notice period until I spoke with PA on January 6, 2017 and then subsequently contacted Revdex.com.It is bad enough that I paid for a service from which I did not personally benefit from June to October 2016, but to be told I am now accountable for November 2016 to present is not only extremely poor business practice, but also ludicrous.   PA personnel could have advised me on TWO separate occasions in 2016 (phone calls from myself to PA in June AND October) about the written disconnection notice.  Failure on the part of PA to disclose this information should NOT be my problem.Judging from the HUGE number of complaints currently registered with the Revdex.com against Protect America, this type of behaviour appears to be common a business practice for Protect America.  This type of business practice is unethical, unprofessional and unscrupulous.I request the Revdex.com to look not only at my individual complaint, but also take into consideration the large number of other complaints against Protect America - almost ALL of which are for the same problem.  It is more than coincidence that a large number of people have complained.  I take exception to PA’s “standard” response to my claim.  I want this contract termination date to be recognized at the latest date of November 2016 – for which the initial 36 month “contract” (if there is one) is PAID IN FULL.   Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: They have not offered any solutions, I have called in for months trying to resolve my issues.  I was forced to work with another company, ADT, as they were able to offer me the services I requested.  I spome on the phone with another lying individual earlier in the week from protect America.   The rep again stated that the services I requested are not available thru proect america.  Because of protect america' s failure to resolve my issues I had to sign up with a different company.  Protect America Claims They Are Helping Me, But All They Are doing Is trying To Get Me Too find someone else To take Over My contracts .   Protect America needs Too waive My cancellation Fees Now!  This Is Absolutely Absurd How Much Time And Money If Mine They Are wasting.  They AreNot  trying To Help Me one Bit!  They are only trying too keep making pay for services that they promised the company was capable of.  They ripped me off and are continuing to do so! 
Regards,
[redacted]

Protect America has received the rejected response submitted by Ms. [redacted]. Protect America provided the Agreement to Ms. [redacted] to peruse through and sign where required. She signed the Agreement on 11/06/2013 and submitted it back to us. Ms. Anderson stopped making payments on the account effective 11/01/2016. The balance on the account is valid. We ask that she allows Protect America to assist with any further concerns.