Protect America, Inc.

We are currently investigating the issue described by Mr. [redacted]. Protect America, Inc. will be reaching out to Mr. [redacted]. Thank you for your time and patience on this matter.

Protect America has received the rejection submitted by Mr. [redacted]. We've had the opportunity to speak with Mr. [redacted] and were unable to reach an amicable resolution. We ask that Mr. [redacted] call ###-###-#### [redacted] to allow one of our technicians to assist with any further system setup.

Complaint: [redacted]
I am rejecting this response because: I accepted an offer made to me by the Licensing Department yesterday. They told me that they will make contact with the supervisors at LAPD Alarm Section to see if they can pull the false alarm fee out of collections and allow me to complete alarm school to waive the fee, or if they cannot pull it out of collections, [redacted] told me that Protect America will pay the $162. If everything goes as planned I will not be canceling my Protect America account. Thank you.
Regards,
[redacted]

Purchased their used auto insurance coverage. Previous owner or auto sales company added heat stop to engine so it wouldn't over heat or leak Before purchased. Heat stop has worn off and now entire engine needs replaced and because it's a "prior" issue this insurance company won't cover any repairs. Overpaid for both the car and warranty coverage. No help from either lender.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:For clarification:  Revdex.com and PA need to understand that the initial "installation" was not a "new" installation at the time I purchased the house in November 2013.  I re-activated the EXISTING in-situ service installed by the previous home owner.  I did not sign a “contract”, I received a "pink" coloured, duplicate copy of a “work order” type of document - no additional documentation was given to me at that time relative to terms and conditions or cancellation procedures.   Nor did the installation person discuss any legalities or contractual terms.  The PA person, checked all the window and door alarm hardware, re-programmed the wall unit, tested the system and left.  Out of curiosity, are the installation tradespeople trained in explaining and disclosing the contractual obligations of both parties to a contract?At NO TIME during the installation or since then (until Jan 6 of this year) was I advised of the 30-day written cancellation notice period until I spoke with PA on January 6, 2017 and then subsequently contacted Revdex.com.It is bad enough that I paid for a service from which I did not personally benefit from June to October 2016, but to be told I am now accountable for November 2016 to present is not only extremely poor business practice, but also ludicrous.   PA personnel could have advised me on TWO separate occasions in 2016 (phone calls from myself to PA in June AND October) about the written disconnection notice.  Failure on the part of PA to disclose this information should NOT be my problem.Judging from the HUGE number of complaints currently registered with the Revdex.com against Protect America, this type of behaviour appears to be common a business practice for Protect America.  This type of business practice is unethical, unprofessional and unscrupulous.I request the Revdex.com to look not only at my individual complaint, but also take into consideration the large number of other complaints against Protect America - almost ALL of which are for the same problem.  It is more than coincidence that a large number of people have complained.  I take exception to PA’s “standard” response to my claim.  I want this contract termination date to be recognized at the latest date of November 2016 – for which the initial 36 month “contract” (if there is one) is PAID IN FULL.   Regards,
[redacted]

Protect America has received the complaint submitted by Mr. [redacted]. Upon review, customer has received a sufficient account credit and resolution for the item in question. We ask that Mr. [redacted] continue to allow Protect America to assist with any future concerns.

Complaint: [redacted]
I am rejecting this response because:Not only do you need to cancel my services I feel as if you should refund some if not all of the money I paid to you , my services has not worked in years with mutable attempts to cancel services this is not how you conduct a bussiness .
Regards,
[redacted]

Earlier this week, we contacted [redacted] to explain that we found that on 1/29/15, she was misinformed about our cancellation process before transferred to our cancellation department. We believe this led to [redacted] and our Cancellation team to have different understandings of what was going to happen next. Upon reviewing this information with our Customer Care Team, we are taking internal action to try avoiding cases like this in the future. We have tried contacting [redacted] again to advise we will submit a refund to her payment info on file for the final month she was led to believe would not be charged.

Complaint: [redacted]
I am rejecting this response because:I am rejecting this response because: I have spoken to a manager: [redacted] Sanchez on Dec. 29th when I called protect America. We discussed the fact that Protect America had agreed to terminate my contract as of Jan 31st 2016. This was good news to me, but I had spoken to another manager [redacted] back in November and he had said that they would credit my account for the months of November and December which are now outstanding. They had already credited the months of Sept and Oct because they had not fulfilled their end of a contract signed Aug 6th 2015. [redacted] was going to speak with [redacted] to clear up my balance and return a call to me on Dec 30th 2015 at 7:30 on my cell phone. He did not call me back at the time discussed. I would like to just clear up all that we discussed and will be happy with this resolution. I am looking forward to Protect America to contact me with this final resolution. I also fear that now that Jan 1st has passed there will be yet another month billed to me, so I want this to stop.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:the information that they are stating is incorrect. When Mr. [redacted] spoke with my husband he did not state that we were previously offered to return the camera and that the bill would be lowered by $10. We were only provided with that option upon speaking to him in December. Now he is contradicting his own statement because previously he stated that we should have been offered the opportunity to lower our bill from the $65 plan since we weren't using the cell phone monitoring and cameras. The plan we should have been able to lower to would have been the silver package for $37. However that option was never provided to us. Anyone with the least common sense would have lowered the plan from $65 to $37 especially if we were not using the service and the service was never activated since August 2013. We are being told multiple stories at this point and nothing they are stating is making sense which is another reason as to why the service needs to be cancelled. 
Regards,
[redacted]

Protect America has received the rejected response submitted by Ms. [redacted]. Protect America provided the Agreement to Ms. [redacted] to peruse through and sign where required. She signed the Agreement on 11/06/2013 and submitted it back to us. Ms. Anderson stopped making payments on the account effective 11/01/2016. The balance on the account is valid. We ask that she allows Protect America to assist with any further concerns.

Protect America has received the rejected response submitted by Ms. [redacted]. We reviewed the account and calls. We previously assisted Ms. [redacted] with account hibernation when she required assistance with the account balance. Ms. [redacted] account has been cancelled accordingly after receipt of her 30 day written cancel notice. We received the partial payment that she sent in March 2017. We ask that she allows Protect America to assist with any further inquiries.

Protect America has received the complaint submitted by Mr[redacted]. As per Protect America's contract terms and conditions, the contract is for 36 months and we require a 30 day written notice to process cancellation of the account. We provided this information to Mr. [redacted] on the initial...

sales call dated November 9, 2012 and advised him again on subsequent calls thereafter. We received his 30 day written cancellation notice in January 2017 and processed the cancellation of the account accordingly. We ask that he allows Protect America to assist with any further concerns.

Protect America,
Inc. Has received the feedback submitted by Mr. [redacted]. Upon review, it is
outlined in the signed agreement that a $79.00 restocking fee shall be assessed
on all returns. Furthermore, there is no balance on Mr. [redacted]'s account and
it was cancelled as of 11/13/2015. Attached...

is a copy of the signed agreement.

Complaint: [redacted]
I am rejecting this response because:  The whole issue in our complaint against Protect America was that it was never disclosed by Protect America that no installation technician was available in the State of Ohio and that it wouldcost an additional $500 to arrange for one (this was disclosed after the deadline for return of equipment had expired).  Expecting an installer, I did say it would be nice to HAVE A CAMERA INSTALLED when the technician came out to hook up the original equipment. I never stated the original equipment was not sophisticated enough!!  If I couldn't install the original equipment (I'm 70 years old with failing health) why in heaven's name would I want more sophisticated equipment?  I also do not recall agreeing to have a Protect America system when I refinanced with Quic[redacted] Loans.  (I plan on addressing this with Quic[redacted] Loans).I ask that the contract be terminated. I will return all equipment and forfeit the $139.96 already paid to Protect America ($49.99 up front and the $89.97 held in dispute).Regards,
[redacted] and [redacted]

Complaint: [redacted]
I am rejecting this response because: I tried several times to get the matter resolved and continued to get the run around. Of course my calls would be noted in the files if the customer service representative did not put them in the files. As noted earlier, I named the customer service representatives who I spoke with ( those were the names that the representative gave me). I also asked to speak to supervisor on several occasion only to be told none were available. So this information that the company is reporting is false just like there services. They only stated that would try to fix camera after I inform them I no longer wanted the service because I was told on several occasions that I did not need the camera to use the alarm system, although they continue to charge me for using the camera. I told I should not have to pay for the camera since their technical department could not fix the problem. The company even stated that they noted my service not being active. The customer service representatives were rude and very unprofessional, and kept insisting that I didn't need the camera instead of trying to resolve my problem. Only thing they kept stating was that I would have to pay (never trying to come to a compromise or give me credit for the camera) and that I could not cancel my contract. They would never let me speak to a supervisor, I was always told they were busy assisting others or the department was about to close even though I called at least three times between 8:30 a.m. and 4:30 p.m. So I am not surprised that my calls or notes that I calls was not recorded and put in the files because this is the kind of service this company provides. I would like to have the credit for not being able to use the camera for a year and a half and have my contract terminated because I am not even using their service at this time nor do I wish to continue to use their service because I don't feel like my home was being monitor by their system correctly.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: This is the typical response I get every time I contact Protect America.  My system does not work.  I have spent countless hours on the phone with various operators at Protect America.  No one can get it to work.  I don't feel I should be forced to be locked into a contract to pay for a system that doesn't work.  They have reset the system, they have sent me a new motherboard which took hours to install only to find out that they sent one that only works with sprint and sprint does not service our area.  Every time I call, they walk me through the same reset routine that takes hours and then it is still not fixed.  Enough is enough, it can't be legal to force someone to stay in a contract when the product doesn't work and when the customer in good faith has spent a minimum of 21 hours on the phone and online chat trying to resolve the issue.  Then the only response I get is that the contract cant be broken?  That is unacceptable.  Take a look at the countless complaints lodged against this company, they should be shut down.I respectfully request that my contract be voided as the product does not work and the only response the company offers is that I cant get out of my contract.  Terrible product, terrible customer service.
Regards,
[redacted]

Protect America has received the complaint submitted by Ms. [redacted]  We reviewed the account and calls. On the recorded initial sales call dated 02/19/2017, Mr. [redacted] was advised by the sales representative that there was a restocking fee of $79 that would be applied if he cancelled and...

returned the equipment within 14 days. The terms and conditions with regards to the 14 day policy is also outlined on the first paragraph under the Monitoring Agreement section. We ask that Ms. [redacted] allows Protect America to assist with any further concerns.

0427965 [redacted] Protect America has received the complaint submitted by Ms [redacted]. Upon review, it was determined that the customer/s had been advised of the balance due on the account, billing procedures plus of the 30 day cancel notice required to cancel...

out the account. The balance on the account stands as is. The cancellation of the account has been processed. We ask that the customer allows Protect America to assist with any further concerns.