Protect America, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: They keep blaming the problem on this third party. That third party represents them.  Both my son and I were told they were including a camera at no extra cost to us.  First when I decided to go with Protect America and then after calling the so called third party several times after. My son was told by the people that delivered the sensors the camera was back ordered it would be there in a week and he called them again after it did't show.  Also were were promised an adjustment to our bill by Protect America in June of this year and that never happened.  I talked to my son today and he said the camera that they promised us 3 yrs ago finally showed up. As for us taking so long for us to complain again, we didn't realize we were still paying for that service because it was auto billed to our credit card and my wife thought it was for a house we inherited 2yrs ago.  As stated earlier my son, fiancee and their 2yr old were forced to move to a different part of campus after being broken into.  We thought he had cut ties with Protect America when he moved.  He said he forgot to call them.  Regardless, They offered us a service they didn't deliver.  If they hired shady people to sell their product is that our fault.  The only thing we are guilty of is paying for a service we were promised on several separate occasions and never received.  I suppose they now never said they were going to adjust our bill or was I talking to a third party in June?? 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I accepted an offer made to me by the Licensing Department yesterday. They told me that they will make contact with the supervisors at LAPD Alarm Section to see if they can pull the false alarm fee out of collections and allow me to complete alarm school to waive the fee, or if they cannot pull it out of collections, [redacted] told me that Protect America will pay the $162. If everything goes as planned I will not be canceling my Protect America account. Thank you.
Regards,
[redacted]

In further review of Ms. [redacted] account we’ve found that she was given the cancellation process explaining  the 30 day written notice. Ms. [redacted] acknowledge that she understood the terms and conditions of the cancel policy. On 10/31/2015, the relationship between Ms. [redacted] and Protect America will end and all billing will cease. We have provided your agreement for review.

Protect America,
Inc. Has received the feedback submitted by Mr. [redacted]. Upon review, it is
outlined in the signed agreement that a $79.00 restocking fee shall be assessed
on all returns. Furthermore, there is no balance on Mr. [redacted]'s account and
it was cancelled as of 11/13/2015. Attached...

is a copy of the signed agreement.

Complaint: [redacted]
I am rejecting this response because:I am rejecting this response because: I have spoken to a manager: [redacted] Sanchez on Dec. 29th when I called protect America. We discussed the fact that Protect America had agreed to terminate my contract as of Jan 31st 2016. This was good news to me, but I had spoken to another manager [redacted] back in November and he had said that they would credit my account for the months of November and December which are now outstanding. They had already credited the months of Sept and Oct because they had not fulfilled their end of a contract signed Aug 6th 2015. [redacted] was going to speak with [redacted] to clear up my balance and return a call to me on Dec 30th 2015 at 7:30 on my cell phone. He did not call me back at the time discussed. I would like to just clear up all that we discussed and will be happy with this resolution. I am looking forward to Protect America to contact me with this final resolution. I also fear that now that Jan 1st has passed there will be yet another month billed to me, so I want this to stop.
Regards,
[redacted]

Protect America has received the complaint submitted by Ms. [redacted] and we were able to contact her and resolve her concerns.

Complaint: [redacted]
I am rejecting this response because: This is a lie. I tried many times to fix the sensors in our house. Again, Protect America is trying to blame me for not being able to fix their problem that the sensors do not stay in place. I have enough of their insults. I want to get out of their contract.
Regards,
[redacted]

Protect America has received the complaint submitted by Ms. [redacted]  We reviewed the account and calls. On the recorded initial sales call dated 02/19/2017, Mr. [redacted] was advised by the sales representative that there was a restocking fee of $79 that would be applied if he cancelled and...

returned the equipment within 14 days. The terms and conditions with regards to the 14 day policy is also outlined on the first paragraph under the Monitoring Agreement section. We ask that Ms. [redacted] allows Protect America to assist with any further concerns.

Complaint: [redacted]
I am rejecting this response because : I had responded to all their emails quickly & tried to resolve the problem with them but they did not want to resolve the problem themselves. Just want to pass on to other to resolve this problem.
Regards,
**  [redacted]

Complaint: [redacted]
I am rejecting this response because: I tried several times to get the matter resolved and continued to get the run around. Of course my calls would be noted in the files if the customer service representative did not put them in the files. As noted earlier, I named the customer service representatives who I spoke with ( those were the names that the representative gave me). I also asked to speak to supervisor on several occasion only to be told none were available. So this information that the company is reporting is false just like there services. They only stated that would try to fix camera after I inform them I no longer wanted the service because I was told on several occasions that I did not need the camera to use the alarm system, although they continue to charge me for using the camera. I told I should not have to pay for the camera since their technical department could not fix the problem. The company even stated that they noted my service not being active. The customer service representatives were rude and very unprofessional, and kept insisting that I didn't need the camera instead of trying to resolve my problem. Only thing they kept stating was that I would have to pay (never trying to come to a compromise or give me credit for the camera) and that I could not cancel my contract. They would never let me speak to a supervisor, I was always told they were busy assisting others or the department was about to close even though I called at least three times between 8:30 a.m. and 4:30 p.m. So I am not surprised that my calls or notes that I calls was not recorded and put in the files because this is the kind of service this company provides. I would like to have the credit for not being able to use the camera for a year and a half and have my contract terminated because I am not even using their service at this time nor do I wish to continue to use their service because I don't feel like my home was being monitor by their system correctly.
Regards,
[redacted]

Protect America has received the complaint submitted by Mr. [redacted]. We received Mr. [redacted]'s 30 day written notice in April 2017 and processed the cancellation of the account as per the terms and conditions of the Agreement. We ask that he allows Protect America to assist with any further inquiries.

Complaint: [redacted]
I am rejecting this response because:  The whole issue in our complaint against Protect America was that it was never disclosed by Protect America that no installation technician was available in the State of Ohio and that it wouldcost an additional $500 to arrange for one (this was disclosed after the deadline for return of equipment had expired).  Expecting an installer, I did say it would be nice to HAVE A CAMERA INSTALLED when the technician came out to hook up the original equipment. I never stated the original equipment was not sophisticated enough!!  If I couldn't install the original equipment (I'm 70 years old with failing health) why in heaven's name would I want more sophisticated equipment?  I also do not recall agreeing to have a Protect America system when I refinanced with Quic[redacted] Loans.  (I plan on addressing this with Quic[redacted] Loans).I ask that the contract be terminated. I will return all equipment and forfeit the $139.96 already paid to Protect America ($49.99 up front and the $89.97 held in dispute).Regards,
[redacted] and [redacted]

Protect America has received the complaint submitted by Mr[redacted]. As per Protect America's contract terms and conditions, the contract is for 36 months and we require a 30 day written notice to process cancellation of the account. We provided this information to Mr. [redacted] on the initial...

sales call dated November 9, 2012 and advised him again on subsequent calls thereafter. We received his 30 day written cancellation notice in January 2017 and processed the cancellation of the account accordingly. We ask that he allows Protect America to assist with any further concerns.

0427965 [redacted] Protect America has received the complaint submitted by Ms [redacted]. Upon review, it was determined that the customer/s had been advised of the balance due on the account, billing procedures plus of the 30 day cancel notice required to cancel...

out the account. The balance on the account stands as is. The cancellation of the account has been processed. We ask that the customer allows Protect America to assist with any further concerns.

Purchased their used auto insurance coverage. Previous owner or auto sales company added heat stop to engine so it wouldn't over heat or leak Before purchased. Heat stop has worn off and now entire engine needs replaced and because it's a "prior" issue this insurance company won't cover any repairs. Overpaid for both the car and warranty coverage. No help from either lender.

Complaint: [redacted]
I am rejecting this response because nowhere on this document will you find MY signature. Just because someone wrote my name on the appropriate lines does not make this a legally binding contract.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: This is the typical response I get every time I contact Protect America.  My system does not work.  I have spent countless hours on the phone with various operators at Protect America.  No one can get it to work.  I don't feel I should be forced to be locked into a contract to pay for a system that doesn't work.  They have reset the system, they have sent me a new motherboard which took hours to install only to find out that they sent one that only works with sprint and sprint does not service our area.  Every time I call, they walk me through the same reset routine that takes hours and then it is still not fixed.  Enough is enough, it can't be legal to force someone to stay in a contract when the product doesn't work and when the customer in good faith has spent a minimum of 21 hours on the phone and online chat trying to resolve the issue.  Then the only response I get is that the contract cant be broken?  That is unacceptable.  Take a look at the countless complaints lodged against this company, they should be shut down.I respectfully request that my contract be voided as the product does not work and the only response the company offers is that I cant get out of my contract.  Terrible product, terrible customer service.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I feel a purchase of another detector at 70 dollars or signing a waver or return the detector we have isn't a resolution thanks
Regards,
[redacted]

Protect America, Inc. has received the rejection submitted by Ms. [redacted]. Upon further review, Ms. [redacted] expressed that she did want the equipment although her home was undergoing renovations. While we do sympathize with Ms. [redacted], we ask that she give Protect America the opportunity to assist with any system issues.