Protect America, Inc.

Complaint: [redacted]
I am rejecting this response because: Business did offer any transcript or actual recording. Please provide conversation recording
Regards,
[redacted]

Protect America, Inc. has received the rejection submitted by Ms. [redacted]. Upon review, Ms. [redacted] signed the renewal agreement on July 1, 2015. The renewal offer was agreed to in order for Ms. [redacted] to have her current balance cleared, and receive 6 months of free service.  While we do sympathize with Ms. [redacted], we ask that she continue to allow Protect America to assist with her system.

Protect America has received the complaint submitted by Mr. [redacted] Upon review of the account, it was determined that he did cancel the order in the same day. We have received the equipment that he sent back to us. We processed a credit adjustment on his account. We ask that he allows Protect...

America to assist with any further concerns.

Complaint: [redacted]
I am rejecting this response because:Protect America will not allow me to terminate the three year contract I signed. No message was ever left on my telephone in November.  I phoned the "cancellation" department today and spoke with someone who said he was unable to terminate the contract.  All that is being offered is sending back the equipment I had previously returned and updating the terminal to an AT&T cell carrier. The representative was courteous but would not honor my request to terminate.  I wish to keep the complaint open because I am not convinced that the new solution will actually work. I am unhappy that Protect America's pressure tactics extend to the "cancellation" department.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: That was the original call and after waiting two weeks and never receiving the system I spoke two two different representatives and I asked the because the owner of the house I am renting had protect America also the house already has a permit is that okay? The representative told me that it was okay when it really wasn't. The house doesn't need a permit the individual needs to permit registered to the house it is active at. Protect America is still suppose to require proof that the customer has a active permit in their name before activating it. That just one of the many complaints about them. How about I had to contact them literally 5 different times and threaten to get a lawyer involved.just get a copy of my agreement. Can they pull up those 5 calls. The 3 calls when some one premised to call me back and no one ever did. There are hundreds of complaints with this so called " security company". They can lock people in a contact but do half the things they say they are going to do. Or how about the broke down keypad that barely reads the numbers when pushed and causes the alarm to go off and instead of calling the two people authorized on the account (would be the smart thing to do) they call the emergency contact ( the person they call when they can't get in contact with us  first ). It's really unfair that you have to be stuck with a service that is incapable of even providing the service properly for 3 years or basically go to collections or transfer the horrible service to some other poor person and make them deal with it. I don't know what I will decide but I know I will tell ever one I know and post on every website that I can to never even think about wasting your time or hard earn cash on this ungodly company it's a complete scam. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I go to the email link that they have  provided me with and I am needing an agreement number. I have never received their equipment they continue to try to bill me and continue to call me to activate my services. How can I activate services that I do not have with them. Please help make other consumers aware of this horrible company.
Regards,
[redacted]

Protect America has received the complaint submitted by Mr. [redacted] As per Protect America terms and conditions related to a change of responsibility on an account, it is required that an account has to have a clear balance before and throughout the process of transferring the account to...

another prospective new customer. The original customer is still responsible for the account and the monthly monitoring fee until the change of responsibility process has been fully completed. We reviewed the account and determined that the process was completed and an updated notification was emailed to Mr. [redacted]. We ask that he allows Protect America to assist with any further concerns.

Protect America has received the complaint submitted by Ms. [redacted]. We reached out to her and we were able to resolve her concerns.

Protect America has received the rejected offer submitted by Mr. [redacted] Mr. [redacted] states that he never received notification of the unsuccessful transfer of the account to the potential new owner. We sent emails notifying him of this on 07/28/2016. We encourage Mr. [redacted] to contact Customer service at [redacted] to discuss other options for his account.

We are unable to amicably resolve Mrs. [redacted]'s concerns. Please visit https://secure.protectamerica.com/sample/en to view our standard agreement where testing is discussed in sections 4, 10, 10.3, & 11.3. Additionally, Mrs. [redacted] is free to call & request a copy of her signed agreement at any point.

Protect America has received the complaint submitted by Mr. [redacted].  Mr. [redacted] stopped making payments on the account in August 2008. We made several attempts to contact him to resolve the balance to no avail. The account was eventually turned over to a third party collections...

company.  At this time he would need to contact MGI at phone number: 866-629-0653 to resolve any further concerns.

Protect America, Inc. has received the rejected response filed by Ms. [redacted].  We have attached a copy of the agreement to renew for a lower monthly monitoring rate and 1 month free service. Additionally, we have made several attempts to contact Ms. [redacted] and have been unsuccessful at each attempt.  At this time we ask that Ms. [redacted] contact our cancellation department with options for early termination

Protect America has received the complaint submitted by Ms. [redacted]. Due to the nature of the complaint, an investigation will be done to determine if any further accommodations can be made.

Protect America has received the rejected response submitted by Mr. [redacted] We advise him to contact Customer Service at [redacted] to assist him in resolving any equipment issues that he might be experiencing.

Protect America has received the complaint submitted by Mr. [redacted]. Upon review, we've offered different solutions to Mr. [redacted], but they've been declined. Mr. [redacted]'s agreement is eligible for cancellation in August of this year. He has the option to pay off the remainder of the...

term, or transfer the system to someone else. Attached is a copy of the agreement.

After reviewing the initial sales call that took place on 5/28/13 there was no mention of an address needing to be monitored for Fort Bragg, NC. Our records show an address that was located in Harker Heights, Tx. Mrs. [redacted] was read the terms and conditions regarding her security account and...

the 36 month agreement by the sales representative.

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Protect America has received the complaint submitted by Ms. [redacted]. As per Protect America's Agreement terms and conditions, a 30 day written notice is required to process cancellation of the account. This information was provided to her when she initially set up the account on April 30, 2013....

We received her 30 day written cancel request on May 22, 2017 and processed the cancellation of the account accordingly. We ask that she allows Protect America to assist with any further concerns.

Complaint: [redacted]
I am rejecting this response because:No, I didn't understand the payment start without installation of the equipment. When the salesman asked me when the renovation is done, I said it could be in Jan or Feb but I am not sure. It is a totally tearing down inside the house and I had no idea when the work is going to be complete. The salesman did persuade me to install in the renovation house to protect it anyway. But my husband and I did not think this made sense. It is not practical to install sensors when everything is in dust and we didn't live there. I am brand new shopper to home security and didn't understand all the tricks behind the words told by the salesman. I did ask him to write note in my account about this house is under renovation and should not start the service till renovation is done. They called me several times later to ask me to install the equipment and each time I told them that the house is still under renovation and we are not ready to use the service in a dusty empty house. They never mentioned to me they started to charge me even though I didn't install the equipment. In Aug the house was finally ready to move in so I called them. Until then I realized they had been charged me ever since the very beginning of the call with the salesman even though they fully understood as a customer we were not aware of the service stated already. This is a trick that any new customer could fell in without painful experience. But I do think as a customer when you realized the merchant is not honest with you for their service and would not correct their mistakes, I have the right to reject their service. 
Regards,
[redacted]