Protect America, Inc.

In reviewing Mr. [redacted]’s account we’ve found that thecancel date he has referred to in his last two responses show as a typo in PAI’sfirst response. We have provided an additional copy of Mr. [redacted]’s agreementfor his viewing.  Mr. [redacted] contract willbe eligible for cancellation January 4, 2017.At this time we feel that we have done everything in our power to assist Mr. [redacted]and he has declined all offers. We regret the we are unable to come to an amicableresolution for Mr. [redacted].

We are unable to amicably resolve Mrs. [redacted]'s concerns. Please visit https://secure.protectamerica.com/sample/en to view our standard agreement where testing is discussed in sections 4, 10, 10.3, & 11.3. Additionally, Mrs. [redacted] is free to call & request a copy of her signed agreement at any point.

Complaint: [redacted]
I am rejecting this response because:Protect America will not allow me to terminate the three year contract I signed. No message was ever left on my telephone in November.  I phoned the "cancellation" department today and spoke with someone who said he was unable to terminate the contract.  All that is being offered is sending back the equipment I had previously returned and updating the terminal to an AT&T cell carrier. The representative was courteous but would not honor my request to terminate.  I wish to keep the complaint open because I am not convinced that the new solution will actually work. I am unhappy that Protect America's pressure tactics extend to the "cancellation" department.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I go to the email link that they have  provided me with and I am needing an agreement number. I have never received their equipment they continue to try to bill me and continue to call me to activate my services. How can I activate services that I do not have with them. Please help make other consumers aware of this horrible company.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: That was the original call and after waiting two weeks and never receiving the system I spoke two two different representatives and I asked the because the owner of the house I am renting had protect America also the house already has a permit is that okay? The representative told me that it was okay when it really wasn't. The house doesn't need a permit the individual needs to permit registered to the house it is active at. Protect America is still suppose to require proof that the customer has a active permit in their name before activating it. That just one of the many complaints about them. How about I had to contact them literally 5 different times and threaten to get a lawyer involved.just get a copy of my agreement. Can they pull up those 5 calls. The 3 calls when some one premised to call me back and no one ever did. There are hundreds of complaints with this so called " security company". They can lock people in a contact but do half the things they say they are going to do. Or how about the broke down keypad that barely reads the numbers when pushed and causes the alarm to go off and instead of calling the two people authorized on the account (would be the smart thing to do) they call the emergency contact ( the person they call when they can't get in contact with us  first ). It's really unfair that you have to be stuck with a service that is incapable of even providing the service properly for 3 years or basically go to collections or transfer the horrible service to some other poor person and make them deal with it. I don't know what I will decide but I know I will tell ever one I know and post on every website that I can to never even think about wasting your time or hard earn cash on this ungodly company it's a complete scam. 
Regards,
[redacted]

Protect America, Inc. have received the second response filedMs. [redacted]. We at PAI in no way want our customers to feel pressured. Ourintention is solely to offer current customers the option for a lower monitoringrate and/or current promotions.  Additionally,Protect America customers are given the cancellation process at the point ofsale and also provided in the Terms and Conditions of the agreement. At thistime we regret we are unable to come to a resolution for Ms. [redacted].

Complaint: [redacted]
I am rejecting this response because: Business did offer any transcript or actual recording. Please provide conversation recording
Regards,
[redacted]

Protect America has received the complaint submitted by Mr. [redacted] Upon review of the account, it was determined that he did cancel the order in the same day. We have received the equipment that he sent back to us. We processed a credit adjustment on his account. We ask that he allows Protect...

America to assist with any further concerns.

Protect America, Inc. has received the rejected response filed by Ms. [redacted].  We have attached a copy of the agreement to renew for a lower monthly monitoring rate and 1 month free service. Additionally, we have made several attempts to contact Ms. [redacted] and have been unsuccessful at each attempt.  At this time we ask that Ms. [redacted] contact our cancellation department with options for early termination

Protect America has received the complaint submitted by Mr. [redacted].  Mr. [redacted] stopped making payments on the account in August 2008. We made several attempts to contact him to resolve the balance to no avail. The account was eventually turned over to a third party collections...

company.  At this time he would need to contact MGI at phone number: 866-629-0653 to resolve any further concerns.

Protect America has received the complaint submitted by Ms. [redacted]. Due to the nature of the complaint, an investigation will be done to determine if any further accommodations can be made.

Protect America has received the complaint submitted by Ms. [redacted]. We reached out to her and we were able to resolve her concerns.

Protect America has received the complaint submitted by Mr. [redacted] As per Protect America terms and conditions related to a change of responsibility on an account, it is required that an account has to have a clear balance before and throughout the process of transferring the account to...

another prospective new customer. The original customer is still responsible for the account and the monthly monitoring fee until the change of responsibility process has been fully completed. We reviewed the account and determined that the process was completed and an updated notification was emailed to Mr. [redacted]. We ask that he allows Protect America to assist with any further concerns.

Protect America, Inc. has received the rejection submitted by Ms. [redacted]. Upon review, Ms. [redacted] signed the renewal agreement on July 1, 2015. The renewal offer was agreed to in order for Ms. [redacted] to have her current balance cleared, and receive 6 months of free service.  While we do sympathize with Ms. [redacted], we ask that she continue to allow Protect America to assist with her system.

Protect America has received the rejected response submitted by Ms. [redacted]  At this time, she would need to contact [redacted] at phone number: [redacted] for further inquiries.

Protect America has received the complaint submitted by Ms. [redacted]. We reviewed the account and calls.  During the initial sales call, Ms. [redacted] acknowledged the equipment that Protect America was providing to her. We offered to add smoke protection and Ms. [redacted] declined the offer...

stating she did not want to add to her monthly monitoring rate. We ask that she allows Protect America to assist with any further concerns.

Protect America has received the complaint submitted by Ms. [redacted]. As per Protect America's Agreement terms and conditions, a 30 day written notice is required to process cancellation of the account. This information was provided to her when she initially set up the account on April 30, 2013....

We received her 30 day written cancel request on May 22, 2017 and processed the cancellation of the account accordingly. We ask that she allows Protect America to assist with any further concerns.

Protect America has received the complaint submitted by Ms. [redacted]. We appreciate the opportunity to address her concerns. Protect America's term listed in the Agreement is for 36 months and requires a 30 day notice to process the cancellation once the term is complete. This information was...

provided to Ms. [redacted] when she initially set up the account on October 10, 2013 and again summarized to her on July 03, 2017. We received Ms. [redacted] 30 day notice on July 03, 2017 and processed the cancellation of the account accordingly. The obligation to give 30 days notice is to allow us to disconnect services with our third party vendors and for accounting purposes. We ask that she allows Protect America to assist with any further concerns.

Complaint: [redacted]
I am rejecting this response because: I already submitted my official military orders twice and they didn't accepted it. The first one was sent March 20, 2016 and they told me that it doesn't have a stamp. Then on March 22, 2016, I sent my orders this time it includes my arrival date and a signature that verifies my arrival in my new Command. So, I don't know what else to do? It seems that they don't have the tenacity to solve this problem instead they are prolonging the situation so that i'll be stuck with my contract paying $ 34.99 for their alarm that I'm not even using for the last 3 months. 
[redacted]

Protect America has received the complaint submitted by Mr. [redacted]. Upon review, we've offered different solutions to Mr. [redacted], but they've been declined. Mr. [redacted]'s agreement is eligible for cancellation in August of this year. He has the option to pay off the remainder of the...

term, or transfer the system to someone else. Attached is a copy of the agreement.