Protect America, Inc.

Protect America has received the rejected response submitted by Mr. [redacted]. We have reached out to him multiple times to assist in resolving his issues and we have provided the options available to him regarding cancellation of the account to which he has declined. Mr. [redacted] stated that he will stop making payments on the account. We ask that he allows Protect America to assist with any further concerns.

Protect America has received the rejected response submitted by Mr. [redacted] The account has been cancelled and the refund was sent to his credit card on 01/07/2017. Mr. [redacted] was advised on the refund process. We ask that he allows Protect America to assist with any further concerns.

Protect America has received the rejected response submitted by Mr. [redacted]. Mr. [redacted] would need to contact Hillcrest Davidson at phone number: (866) 524-9866 to resolve any concerns.

Protect America has received the complaint submitted by Mr. [redacted]. Upon review, Mr. [redacted]’s account will be credited for the month of June. He has also received an electric copy of his monitoring agreement for his records. Mr. [redacted]’s account is set to cancel June 30, 2016.

Protect America has received the complaint submitted by MS. [redacted]. We have reviewed the account and calls. On the recorded sales call dated 02/29/2016, she was advised that she has the right to cancel the services by returning the equipment within 14 days of the shipment date. We ask that...

she allows Protect America to assist with any further concerns.

Complaint: [redacted]
I am rejecting this response because:
No matter what PA report  shows I wasn't hit panic button in error  (they might pull up our conversation  (complain ) I was in Florida  at that  time and after I came home we did the test  and it shows that panel was defective. I told them if anything happens again I'll cancel their service. Yes, they replaced old one,  but during replacing process, PA AGENT activate a panic  agent and while I was on the phone with him  I got  Sheriff by my door. Even though I told them in before if something happens again,  I gave them  another chance and didn't request cancellation. But it wasn't last issue, as I explained in previous letter,  after alarm we got Sheriff  3.5 hours after alarm was on!!! 3.5 hours! !!  I don't feel safe with this company! !!
Regards,
[redacted]

In prior messages to Revdex.com, Mr. [redacted] has stated he signed his agreement. So this is not a case of fraud. Per our notations and recorded calls, Mr. [redacted] advised us that the local dealer who acquired his business promised a pay-off of a competitor. When we asked Mr. [redacted] what he owed the competitor, we were informed $444. We sent Mr. [redacted] that exact amount on a VISA gift card. We are unsure why Mr. [redacted] now owes over $2000 to the same competitor. We cannot change actions taken by a competitor. But we did provide a full resolution to this issue before Mr. [redacted] was in 3rd party collection with either company and while Mr. [redacted] was already delinquent with Protect America over $100. We cannot provide further resolution to this matter.

On 11/3/14, [redacted] entered into a 3 year agreement whereby Protect America warranties equipment at no cost. When we replace equipment, standard protocol is to ship standard ground unless the customer specifies otherwise. Expedited shipping may come at an additional cost. In reviewing the recent work...

orders, Protect America did send the 1st camera to the address being monitored and the 2nd camera to a specific address [redacted] provided. Additionally, [redacted] monitoring rate for May was lowered by $20 due to the mishap.

Complaint: [redacted]
I am rejecting this response because: I have spoken to a manager: [redacted] Sanchez on Dec. 29th when I called protect America. We discussed the fact that Protect America had agreed to terminate my contract as of Jan 31st 2016. This was good news to me, but I had spoken to another manager [redacted] back in November and he had said that they would credit my account for the months of November and December which are now outstanding. They had already credited the months of Sept and Oct because they had not fulfilled their end of a contract signed Aug 6th 2015. [redacted] was going to speak with [redacted] to clear up my balance and return a call to me on Dec 30th 2015 at 7:30 on my cell phone. He did not call me back at the time discussed. I would like to just clear up all that we discussed and will be happy with this resolution. I am looking forward to Protect America to contact me with this final resolution. I also fear that now that Jan 1st has passed there will be yet another month billed to me, so I want this to stop.
Regards,
[redacted]

Protect America, Inc. has received the complaint submitted by Mr. [redacted].  Due to the nature of the complaint, the billing related call will be reviewed to determine what course of action needs to be taken. Mr. [redacted] will be contacted following the investigation. We ask that Mr. [redacted] allow Protect...

America, Inc. to assist with any further concerns.

We received the complaint filed by Ms. [redacted]. In reviewingthe recorded calls between Ms. [redacted] and Protect America we found that duringthe sales call Ms. [redacted] made it very clear that she wanted to use her existingsystem.  Our installation departmenttried several times to contact Ms. [redacted] to walk...

her through the install process.Ms. [redacted] said she wished she never signed up with us because she’s not homeenough to go through the install process. Ms. [redacted] is a 5linx marketing representative.This allows a cash payout for purchasing and installing a Protect America alarmsystem. Ms. [redacted] said she really never wanted to sign up she did it for the5linx bounty but doesn’t think it’s worth it anymore. At this time we wouldlike for Ms. [redacted] to contact our install department to allow us the opportunityassisting her in taking over her current system.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Protect America has received the complaint submitted by [redacted]  We have reviewed the account and find that the account was cancelled within the 14 day trail period.  [redacted] account was refunded the full amount minus the $79.00 restock fee listed in the terms and...

conditions of the agreement with Protect America.  The pre-paid shipping label requested by the [redacted] was delivered to the email address provided by her on December 9, 2016, at this time we ask that she allows Protect America to assist with any further concerns.

Protect America has received the complaint submitted by Ms. [redacted]. We are in the process of reaching out to her to resolve her concerns

Protect America, Inc. has received the complaint submitted by Mr. [redacted]. We've recently had the opportunity to speak with Mr. [redacted] and come to a resolution. We will assist Mr. [redacted] in troubleshooting his system and provide him with 2 months worth of credit. We ask that Mr. [redacted]...

continue to allow Protect America to assist with any concerns.

Protect America, Inc. has received the complaint submitted by Mrs. [redacted]. Upon review, Mrs. [redacted] has contacted Protect America in the past in regards to a lower rate. Protect America has made different offers. The most recent offer ended with Mrs. [redacted] stating that she wanted to consult with...

her spouse. The account has since been turned over to a collection agency for non-payment.

Complaint: [redacted]
I am rejecting this response because: None of this should have ever happened.1. There is a constant give and take in communications with ProtectAmerica: I get Visa Fraud on the phone and they agree to refund, but la[redacted] they don't refund the amount as agreed, and start calling me explaining why they don't have to refund the money. 2. They continue to distort and misrepresent the facts of the case.      Here are the facts:1. The fax to discontinue service was sent in August. 2. The September billing should have been the last amount billed.3. Since they 'discovered' this February bill, the amount billed in October should have been used to cover the February bill.4. No bill should have been submitted for November. No services were requested in November or expected or used.5. ProtectAmerica agreed with me and the Visa Fraud unit that the November charge should be refunded.6. ProtectAmerica has not refunded the November charge as agreed. Don't do business with this company unless you are ready for a 'Til death do us part relationship. You'll need a good divorce lawyer if you ever try to leave them!This is all happening because their system is set up to make it as difficult as possible to cancel so they can ride the gravy train as long as they can. And all they have to do to get another few months of fees is lie lie lie. (Oh we never got this ... Oh we never said that ... ).
Regards,
[redacted]

Protect America has received the complaint submitted by Mr. [redacted]. We appreciate the opportunity to address his concerns. For his further review, we have enclosed copies of his payment history that demonstrate Mr. [redacted] originally set up the accounts on EFT for both of his accounts. The payment history will also show the past due balances accrued on the accounts. We ask that he allows Protect America to assist with any further concerns.

Protect America has received the complaint submitted by Mr. [redacted]. We are also reviewing his complaint from the  Department of Consumer Protection and we are going to handle this matter through the state department process.

We have called Mrs. [redacted] and left a message with call back information to try and resolve this. Since we have no record of receiving a cancellation letter in/around August 2013, we have asked Mrs. [redacted] if she can provide us with any proof this was sent.