Protect America, Inc.

Protect America has received the rejection submitted by Mr. [redacted]. While we do sympathize with Mr. [redacted], the terms of the renewal agreement can't be renegotiated. Our records indicate that we've spoken with Mr. [redacted] and he's installed the new equipment.

Protect America has received the complaint submitted by Mr. [redacted]. We've had the opportunity to work with the necessary resources and correct the camera issues Mr. [redacted] had been experiencing. We ask that Mr. [redacted] continue to allow Protect America to assist with any concerns.

Protect America has received the complaint submitted by Mr. [redacted]. Upon review, he was advised that he needed to submit a 30 day cancel notice. We have not received the notice yet but, we will accept this complaint as the 30 day notice and will process the cancellation of the account...

accordingly. We ask that he allows Protect America to assist with any further concerns.

Protect America has received the complaint submitted by Mr. [redacted] An account audit was conducted. Mr. [redacted] requested that the account be transferred over to a potential new owner. Unfortunately, the transfer of the account to the potential new owner was not successful.  We ask that Mr....

[redacted] to contact Customer Service at [redacted] to assist him further.

Complaint: [redacted]
I am rejecting this response because: Protect America needs to pay the city the $96 and take responsibility for their faulty sensors.  If they won't do this, I want it documented in your system so that other consumers will know what they are getting into with dealing with this company.  Very dissatisfied with Protect America on so many levels.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:"Protect America, Inc. has received the rejection submitted by Mrs. [redacted]. Upon review, Protect America has provided Mrs. [redacted] with a solution – what solution? A technician was sent to Mrs. [redacted]'s home to install her security system - that is because the phone technician [redacted] could not figure out how to install it over the phone. The technician who came to my home was here for 3 ½ hours to install a system that I was told “was really able to myself because it was really easy”. The system has been properly installed and tested – The technician left without completely installing the system as it was missing pieces that had to be ordered. Once I got the pieces, no one has been able to tell me how to install a new battery or how to program a new key fob. In order to get out of the agreement, Ms. [redacted] can transfer the system to someone else or pre pay the account". 1.       Prior to this debacle I had alarm.com and Monotronics was the monitoring company. I have their digital panel still so it would be easy to go back to them. Can I do that without penalty?2.       What do you mean by “pre pay” the account? I am a little offended, as I sent in so much documentation of emails and phone calls and I get a four sentence response that makes no sense. I may be disabled, but I am not stupid. I ask that you please clarify your response. Sincerely, [redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
They sent a technician to my house last weekend and the equipment is now working satisfactory. Thanks for your help resolving this matter!
Regards,
[redacted]

Protect America, Inc. would like to apologize for the inconvenience that has been experienced on Ms. [redacted] behalf. Our Retention Supervisor had a follow up call with Ms. [redacted] today and was able to discuss the issues that are of concern. It was fully explained to Ms....

[redacted] our phone call protocol when an alarm is triggered or set off and the steps that are taken. This was understood and acknowledged. It was also explained to Ms. [redacted] the importance of knowing and understanding the reason behind the verbal password. Security is important on all aspects an that is something that we take very seriously here at Protect America, Inc. Furthermore the discussion about the change of address was also talked about and the solution that was provide to Ms. [redacted] was a free month of service since she had not been monitored. Understanding the importance of doing a monthly system check was also discussed but was not accepted by Ms. [redacted]. Doing these checks will not only make sure the security system is functioning properly and efficiently but to also have the chance to review the account with our customers to ensure that all information is accurate and up to date. We would like to thank Ms. [redacted] for giving us the chance to speak with her this afternoon and discuss the matter at hand.

Complaint: [redacted]I am rejecting this response because:  The cancellation department cannot do anything for me, however I was emailed a copy of the contract.  They only want to talk about still holding the customer to the contract and continue to ask how they can protect your family.  They clearly cannot protect anyone's family as they have proven to me and so many other customers.  I will say Jonathan in the cancellation department was the nicest person I've talked to during this whole ordeal because he at least apologized for what happened and for the accusation from whomever is responding to these complaints.  Based on the monitoring agreement in 8.2 the monitoring facility did not notify me by telephone or the proper authorities named in customer's contact information.  Again, as I have stated time and time again, I want out of the contract due to dereliction of service as well as for the false accusations of accusing my family.Regards,[redacted]

Complaint: [redacted]
I am rejecting this response because:
I...

tried to pay Protect America the amount of the original bill. Why is my bill $219.60 more than I owe? I called on Presidents' Day to pay the balance and they refused the payment. I already know what [redacted]'s phone number is I have the inflated bill. I do not owe you the amount that I'm being charged.
Regards,
[redacted]

Protect America has received the complaint submitted by Ms. [redacted] As per Protect America's contract terms and conditions, a 30 day written notice is required to process cancellation of the account. This information was provided to her on the initial sales call dated August 23, 2012 and...

recapitulated to her on December 09, 2016. Ms. [redacted] stopped making payments on the account in September 2016. The account was turned over to 3rd party collections company. At this time, she would need to contact [redacted] at phone number: [redacted] for any further inquiries.

We have tried calling [redacted], but couldn't leave a message per his voice mail box being full. I have confirmation that a return label has now been sent to [redacted]'s email on file. I understand that [redacted] has been waiting patiently to receive a return label. Though we have approval to refund him once the glass break tester is returned, we need to receive it within about two weeks or we will need to seek approval again. If [redacted] has any issues with this, he has our contact info so we can discuss further to make sure this is resolved.

Complaint: [redacted]
I am rejecting this response because:Protect America keeps lying stating I owe them 250. It's not true. I re-sent an email FROM October cancelling the service. THATS NOVEMBER, DEC, JAN AND FEBRUARY LOOSERS! THEREFORE I OWE 50! STOP LYING AND STOP CALLING MY PHONE NOT OFFERING ANY SOLUTIONS. YOU GIVE GOOD COMPANIES A BAD NAME!
Regards,
[redacted]

Protect America, Inc. has received the feedback submitted y Mr. [redacted]. Upon review, Protect America, Inc. has offered solutions that would remedy the problem, but they have been declined. An investigation will be done to determine if any further accommodations can be made.

Complaint: [redacted]
I am rejecting this response because I specifically told the agent that set up the product that I would not be moving in to the house for another month.  That I was renovating.  They are the ones that sent it early.  As soon as I opened I expressed I was not happy with the product and was told to give it some time. I gave it 2 days basically packed it back up the day after.  If the company is number 1 why are they strong arming me, unless this is how they bbecame the number 1 product by not letting in satisfied customers change their mind within 30 days or even 14 days of receiving the product.  I can return anything I purchase at a longer interim.  Also if this were the case it should have been made explicit during every phone call I had prior to the one I expressed sending it back. The product has been mailed back
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: the manager was suppose to call me back and still has not called me to resolve this matter
Regards,
[redacted]

I spoke to [redacted] today. He believes Protect America is not licensed in Indiana because our agreement does not list a state license for Indiana. I've confirmed with our Licensing Department that Indiana does not require a state license for alarm companies. Some cities, however, do. We hold multiple...

licenses in Indiana at city/county levels. Only state licenses are required to be listed on our agreement.I also advised [redacted] that, aside from a restocking fee being explained in our monitoring agreement, he was verbally advised of it by our sales team when he completed our agreement.At this time, [redacted] has been refunded one month of service charges. Our Retention team has cancelled his account. He should not be billed any further.

No.  They intentionally gave me the run around. I spent a long time trying to cancel my service and they did not return my messages and kept having problems with their system to where the call routing would not work. If their system is not working how can I call them?? They kept dragging it on and on to intentionally make my time run out to charge me a second month. I have been a customer for years and I will contact the CEO as well as the attorneys general if I have to. The scam is the fact that you can't reach the company to give the thirty days notice. The process is so difficult in order to be able to charge you again. Furthermore, I asked the rep over the phone if I had time to cancel and he said yes. How is it that you are sent a written cancellation document that is do that very moment. Of course that doesn't make sense. If they reviewed the tapes then they should have my messages left that they never returned the call.  This company wants future business and this is how customers are treated on the way out. Classic setup of a company that scams. They don't care about customers at all.  They just wait for the next one to scam.  Also they said they will charge me September and end my service Septemeber which wouldn't even be a full month. So every time a customer cancels they pay for a pull extra month but doesn't get the full service?? Seems like another scam  I know the Revdex.com doesn't do lawsuits but I will take it all the way to class action myself since they laugh in the face of poor scammed customers    I'm not even in a contract in them but sure feels like I am doesn't it? Either way I am not going to accept this scam I can keep handling the matter as far as they would like to take it, including reporting their scam behavior to the state attorneys. Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: all equipment was rejected and Protect America has that equipment. There is zero value or service with me or for me. I have made calls to confirm cancellation of the contract and been given messages that a person will call me back.  There is nothing in my possession of Protect America's.  This needs to be cancelled and resolved now as I have done my part and Protect America accepted all equipment back and has likely redeployed it. If they accepted the equipment back, they accepted my cancellation. Please confirm. 
Regards,
[redacted]

Protect America has received the response submitted by Mr. [redacted]. Our Retention team has been making an effort to reach out to Mr. [redacted] regarding cancelling his account with the proper protocol. We ask that Mr. [redacted] allow Protect America to assist him with any and all future concerns.