Protect Your Home

ADT Protect Your Home provided me with a contract that has blank pages, specifically the pages where the cancellation terms are outlined When I determined the service did not provide sufficient security for my home, I called the company to cancel They told me that the fee would be 75% of the balance of the contract, or $ This charge is outrageous, especially since I was never provided the full contract upon signing the terms
When I called to speak to a representative (Elizabeth ***), she would not let me speak to a manager When we insisted on talking to a manager that evening, she hung up on me My father called back and was told that he would have to call back in the morning to talk to a managerBelow is a letter that I have previously sent to ADT Protect Your Home This letter describes the issues we have with their service and why we are seeking to cancel
"I am responding to calls regarding my discontinued security service previously provided by ADT

Good TechnicianFriendly, polite and efficientHe was clear on what he expected to do and did it wellGreat service

DO NOT USE PROTECT YOUR HOME OR DEFNDER- the other name they use.!!!! There have been complaints/ negative reviews with Revdex.com SINCE MARCH from multiple states CAll the attorney general's office in your area and MrSEssions in Washington, D.C They are deceptive, use advertising to then illegally " bait and switcht" to ridiculous priced equipment and monitoring price- all the while telling you this is what you need and why they can't use your existing systems; even though I was told they could during my initial call to ADT These are not mistakes- this is the business model this company is usingShame on ADT of allowing the to use their name to mislead and use high pressure in home sales tactics to take advantage of people And after thy start drilling holes in your walls it's hard to say stop And then when you try to cancel- they don't have your appointment to remove th equipment And no one will call you back Convenient Write down every conversation, date time, employee IID and how long you waited to get help or a call back I see a class action suite in the future against this company

Unless you are ok being overcharged, lied to about free equipment, insulted, told that if you want a security system that is effective you need to spend more money and just straight lied to about everything else I would look else where for a security system
If I would have realized that this company is ok with shady business practices I would have used someone else
It would take me along time to explain what all happened with them but if you really want to hear the minute story email me at *** and I will give you my phone number as I don't have the typing ability to type it all up

Installer came to house to install new security system Asked if I would like additional sensors on at risk windows to which I agreed Stated the additional cost would be ~$ Was billed for on 8/and then again on 9/for same amount Called customer service and was told that the additional equipment and the upgraded sensors (which were not discussed at installation) was actually ~$and that the installer had set me up on a payment flex plan I also never received emailed contract to review so was unable to return equipment per customer service rep because I was outside of day window for returns Without the contract I was also unable to submit for the advertised $rebate card

This company contacted me through their marketing departmentI spoke to Bryce A***, a sales associate with defenders protect your home who offered me an incredible deal he told me he was giving me $worth of free merchandise credit to buy additional equipment he specifically said whatever the technician has on his truck while he is at your home installing your your new system you can use that $credit to purchase anything on his truckHe also said we’re also going to upgrade your new equipment which is a total of $so that you will now have a wireless systemHe also told me that my payments would be $per month for monthsHe also told me at the end of months if your company thinks I’m going to ca cancel they will continue to offer me the $per monthSo we set the appointment I’m happy as can be the technician comes out he reiterates every single thing that Bryce A*** promise to me on the carbon copy contract paperworkThat technician also sa

In January I had an ADT system installed by a company called Defender who are contracted by ADTThe system was advertised for $monthly however the tech asked if I wanted to be able to monitor the system and I said yes but he did not tell me that would double my monthly rateThree days later I received an e-mail telling me what my monthly bill would be and what the installation charges would beI called Defender and complained about the monthly bill and asked to get the system removedI was told since I did not submit my request in writing within days nothing could be done regarding removalI contacted the tech and he said he would be out the next day between and the next dayHe called the next day and said he was running a little late and I waited until 5:and called Defender and complained and they agreed to send a different tech out the next dayHe reinstalled and connected to my home phone but said he couldn't do anything about the installation charges wh

I received a solicitation from ADT on April 6, offering a package that included (1) keypad, (1) motion sensor, (2) wireless remotes; (1) base station, and (15) door and window sensors The agreement was that I would pay a $installation fee and agree to a contract price of $per month, but that I would get a $gift card I had indicated that I had never had an alarm system before and the sales representative said that would not be an issue She scheduled installation for April
On April the installer arrived and asked to conduct a walk through After the walk through, he installer told me that the equipment discussed would be significantly more and that I was not eligible for the deal we agreed to over the phone because I had no previously had an alarm system He said the sales agent was wrong and that he would not honor the original deal
He then offered me (1) base station, (2) door sensors, (5) glass break sensors, (1) smoke detector, and (2) upgraded remo

Protect Your Home (Defenders) overcharged for a security system install at an agreed price and committed fraud by making me sign a pad for the service completed that was actually a contract that I was not allowed to review and actually was for more than the agreed amount settled on and the monthly monitoring was also increased without acknowledgement by me! This company also By this so called contract that I never received until months later by mail is threatening to file with collections and a bad credit report against me

Upon checking my credit I found out that ADT Defender has billed me 1613$ without my knowledge, the worst is I still have an open account with them
I spoke to a rude customer service representative from ADT Defender by the name of Vernon with the ID#on 1/3/He had the audacity to tell me that I was under a contract with them for two years and which I had no knowledge of because they bill me every month for the current service that I have with themTo my understanding I thought my account was in good standing since they withdraw the money every month from my accountWhen I asked to speak to a manager, he told me that there is no manager available, and that the manager will tell me the same thingI would like like to get this matter resolved

I contracted with protect your home without my knowledge while thinking I was contracting with ADT At no time during the presentation was I told that I was contracting with protect your home protect your home sold the collection process to ADT, I missed payments to ADT and protect your home turned over the account to a collection agency, in the meantime I had payed ADT Protect your home refused to re-instate the account and ADT refunded my payments If I had known that I was not contracting with ADT direct I would not have signed the contract Protect your home misrepresentaved themselves by not disclosing their true identy and placed a ADT sign on my lawn At no time was I told that they were not ADT I was told by a ADT by a ADT representative that their policy was not to turn over accounts to collection agencies when accounts had been paid and would reinstate contracts
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I had defender install adt in my house months ago where I live the cell service is non-existant after visits from them to figure this out they are supposed to terminate my account a month and a half after the last visit the stuff is still here and I am still being charged I am on hold now with them and it has been over a half an hour on hold also, I have been charged for months of service and paid over for installation I dont understand why it is taking so long to get this figured out cancel my service and refund my money like I was told

I had an ADT security system installed at a home I purchased in May I later sold that home in December of I called Protect Your Home (An authorized ADT service provider) and told them I was moving because I sold my house Protect Your Home said that I could "move my service" to my new address I had ADT come to my new residence to install the security systemMy previous house is now sold and NOT my property any longer ADT had me sign a new year contract at my new residence, extending the contract that was already six months completed The next day I received horrible news of my mother's declining healthI had to move out of state to Georgia to care for my elderly motherI read the ADT contract, which clearly documents: "You may cancel this contract within business days from the date signed, without ANY penalty or obligation" I was within the business day window to cancel without penaltyI immediately called ADT, they sent me a "Cancellation Request Form"

I contacted ADT (Defenders) about getting a security system installed in my homeI was informed that I would receive $worth of free merchandiseAt that time, I informed Sarah that I wanted the monthly rate of since I currently have a landline (phone)She informed me that I would also receive a gift cardI told her that advertisement I saw also stated thatWhen the installer arrived, I informed him that I only wanted the free items, and I also informed him to connect the alarm system to my phone line(which he did it as satellite)When I received my bill, I realized that I had been charged for items that I did not ask forI contacted Defenders (ADT) and spoke with several staff before I was able to speak with SamHe (Sam) informed me that I could return the itemsAnother installer came to my house and swapped out the items and connected the alarm sysyem to my landline (phone)I contacted Sam that same evening and was informed that the vintage items were

I requested a quote from ADT after looking them up online on May 24th 2018, shortly thereafter; we got a phone call from someone claiming to be an ADT representativeI was quoted on the phone for months at $per month, a $key chain, a free key chain and $installation fee with a pro-rated monthly rate for the first monthThe total was to be $ I was also promised a $gift card, which I never received
I was asked and had also confirmed at that time that we did in fact have a land line telephone with our cable and internet providerI was asked for my credit card number for verification purposes only At no point were we told any money would be charged to our card at the time of this call, but, later found out that money had been charge to my account
The appointment was made for May 26th at 9amThe technician that came to my home was wearing an ADT uniform and represented himself only as an ADT technician; never did he mention he was with a subcont

Very courteous technician who gave helpful explanation of your technology Not high pressure sales or scare tactics Technician had some challenges with installation and had to call for someone to help him Was a long evening on a Friday night from 6:00-10:but they got the job done

On January 30, I had a system installed in my house and one of the products does not work and they have yet to come and fix it
On January 30, 2016, I had a system installed The door to my kitchen has a problemw ith the sensor, they have had to take it off line and I am still waiting for a repair They billed my credit card for more than the monthly fee and without my permission (that has been credited) I have been weeks with a system I paid for that does not work correctly

When I ordered ADT services I was somehow assigned to this companyHowever, a representative from ADT explained I did NOT have services through themI called and tried for months to cancel the service that I had no clue whom was monitoring meThey refused to cancel t although I had paid for my equipment up front and was not being monitored by ADT as I had thought I continued to try and have their company close the account with no availThe next thing I know I have over one thousand dollars in chargesI have spoken with Protect Your Home and the collection agency several times about the matter even filling a direct dispute with the company and credit bureau to no availThe account was to been closed not even a month after service was supposedly set up, yet they refused to close it and now I have over a thousand dollars bill on my credit report The company misrepresented themselves and proceeded to try and keep me in a contractI did in fact talk to ADT several times who infor

Reimbursement request was made 7/23/ It was denied on 9/27/and I did not learn of this until I called and spoke with the management team on 10/8/ They refused to take responsibility and did not explain the basis for the denial, nor were they willing to accept it was an erroneous denial despite incontrovertible proof that a technician subsequently came to my home to install a repeater to fix the pre-existing alarm issue Additionally, the alarm was not supposed to report to police at the time that the alarm went off because there had been earlier issues with the alarm that ADT had already admitted, as a result of which they had turned off the automatic reporting until such time that a technician would come out to install the repeater Still, the police officer stated that someone from ADT had manually called the police station to send them out to my home This happened despite ADT knowing that the alarm was having issues and needed repairs, which were subsequen

Throughout the life of the contract; I expressed by dissatisfaction with this companies customer service and billing practices When I initially began my contract; I had the ability to pay my bills through the Corporate ADT mobile app; which I was able to do for approximately months After which point I was told by ADT Defender customer service that they will now own my account and that I can no longer pay through the mobile app to pay my monthly monitoring fee I was then told by Defender that I would have to wait until my contract expires; cancel my service with Defender; and then start a contract with Corporate ADT if I wanted that convenience of mobile app pill pay I then had to then set up electronic checks to be sent from my financial institution; so that I pay for the monthly monitoring fees I completed my year contract services with ADT Defender this month on May 16thI contacted them to verify my end of contract date and to ensure my account payments were up to dat