Protect Your Home

I was suppose to receive a $gift card that was never receivedThe installer did not have a form with him and we never received one and we for got about itI called about a month ago and was told I would receive and email with the form now I am told I cannot get the $i could get $card I ask to speak to a manager was told someone would call me no call

Technicians removed existing security control panel and power source before presenting a $3,upgrade charge to their “free” security packageOnce we told them we weren’t interested they packed up and leftOne problem, they stated it was a liability to put back the panel how they found itAfter multiple levels of “customer service” I was told that their was nothing they could do and was promptly hung up onI was told I couldn’t speak to a manager because I didn’t have an account with themI even offered to sigh up for one day so I would have an account to get this issue resolvedSo after the past hours of dealing with this horrible company, I have a appointment with my old provider with a reinstall service charge pending PLEASE do NOT use ADT! Or at least don’t let them touch your equipment without the up front cost in writing with a signature

I would not give them an A+My husband and I set up an appointment for them to come out to set up our security systemThey requested our debit card number to put On hold until we completed the paperwork for our system They started it would not come out of our account until this was completedWe did not go through with the deal but the went ahead and took the From our account They said the purchase was voidedIt was not voidedThey took the money from my account I called the bank and verified itI will not be doing business with this company ever!!!

ADT subcontracted to and installation firm, Defenders Inc to install the alarm
To recap my experience:
Defenders provider (Nicholas B***) took hours and could never get alarm to work
Forged my signature on documents (I have them, he just squiggled a line where I was supposed to sign) and told me to "push this button" on ipad to allow him to come back the next dayHe also took all my old alarm equipment with him leaving me with broken system
Never heard from Nicholas again, I cancelled contract immediatelySpent months trying to get money back (they billed me more than they said they would)This took months and calls, I eventually was refunded my money
I returned the ADT equipment, they never returned mineIt cost me $to get my old system running again (I went with *** ***, which is local and responsive)They took equipment that was no longer the same size (window sensors), resulting in me having to get new equipment to sense a break in (crash sen

Reference *** Reference ***
I had initiated opening up accounts for both my parents and for my auntThey do not speak well of English so I was working on the accounts for themI was speaking to a representative that helped me with opening the accounts and I specifically told him that my name will NOT be on the accounts, and that it will be my dad on one account and my aunt on the other accountThis was not done, therefore my name was put on BOTH accounts and also my credit was run, which I DID NOT authorizeI was told that the person that signs the contract at the time of installation will be the person that is on the contract, which I have a copy of both contracts here and on one account it is my dad and the other is my auntSince then absolutely NOBODY has been able to help me, I am pissed off and I need to get to a resolutionI am being charged by Protect Your Home and also being charged by ADTI have spoke with ADT and they are waiting on Protect Your Home to fix

I was in need of a home security system Defenders Direct (Protect Your Home), came to the house and installed a great system Very easy to use! Had a bit of a problem after, I called customer service They went above and beyond taking care of the problem! I definitely would recommend this company! Especially their customer service department!

Received a flyer from ADT and they outsourced to Defender, install your system for $but when they arrived it did not cover everything which was not stated when I called Had to pay and additional $
Second issue, was supposed to receive pricing of $for first year, $for year and Now they are saying they are charging $and providing some credit for the first year and price will be $fro the next two years which is bait and switch I agreed to year one, $year and
I would like to file a complaint

Fraudulent activities occurred on my contractAfter notifying appropriate personnel, there was no resolveMy name was forged without my consent on forms I wasn't aware ofI was verbally provided with one price, but received a contract days later with a different amount

This company is scamming people and several representatives at ADT agreed that they have an issue with this companyI had a $coupon for a basic alarm installation at my homeThe technician came, spent several hours installing it, then said that will be $I disagreed and he said well I can rip everything out that I've drilled into your wallsBasically bullied me into signingIt was a terrible experience and I've called ADT several timesVarious reps at ADT have said that Defender is unfortunately an installer of the ADT product and a separate companyBut from each rep I spoke to, I received "wow that is a crazy price for the basic items you received, you were taken advantage of I'm so sorry" and another "we've been having issues with Defender overcharging our customers and it's being looked at", etcI didn't realize they were a different company until I cancelled ADT and started making phone calls

Dear ADT / Defenders:
I called you multiple times in October and November for you to come out and fix a problem with my alarm, which you did not do You missed appointments with me and as a result, my alarm incorrectly rang and alerted the police, and now I have pay two bills totaling $per the attached invoices e-mailed to [email protected],
I think you should fully indemnify me for these bills, as you are responsible for the alarm failure considering my repeated attempts to get you to come and fix it, and your repeated failure to show up to the appointments If you look at my call history and appointment history, you will see this reflected on my account Better yet, listen to all the recorded calls you should have on file for me
Please advise on how you will make me whole Thank you

My experience with ADT was very bad from the beginningAfter somebody broke into my house while I was sleeping I found necessary to get a security systemThe first company I called was ADT, because it was very well rated on the internetOver the phone, the person I spoke with told me that the equipment is free and I will pay between $and $a month depending on how I customize my package, and the installation time will be around 2-hoursSo based on what I heard I made an appointment, and I took hours off from work to be home when they come to install itAfter the technician came over, he looked over my house and he said that only the equipment will cost me around $and the monthly fee will be $I went over everything he choose to install and got the equipment down to $which is still not free, not sure where the free equipment was coming fromIn addition to that, the installation took almost hours, so I had to call at work and take the whole day offAfter having the equipment for over week, I wasn't happy with of the cameras and the doorbell camera and I decided to return themWhen I made the appointment for a technician to come over they said he will come between 3-5pm and will take around minutesHe came at 5:and took more than hourBefore the technician left I asked him when I can find out what my monthly bill will be and how much refund I will get after returning the equipment and he said that I will receive an e-mail describing all these in about hourIt has been a week and still haven't received anythingAfter days I started to call ADT but nobody knew anything about the equipment returned and nobody was able to provide me any information's about my refund and my monthly billI tried every day for almost week to get these information's without any successI don't think it can be worse than thatThey only care about taking your money without providing anything in return, not even a correct information about what they sell and how much it costsI have decided to return all the equipment and close my contract with ADT but the problem is that they say that I can't cancel itI don't understand why because the person who sold me the system said that I have months money back warranted, and this is visible on ADT website as wellI won't stop until my problem is solved

Deceptive website makes it seem like ADT Service was terrible and alarm installed never functioned They were very unresponsive about correcting problem and refused to let me out of the contract until I brought the charges into dispute with AMEX They threatened to charge me for 75% of the entire contract if I wished to cancel They ultimately relented via escalation at their call center Don't be fooled Sites that look like ADT are not Beware Defenders Security and Protect Your Home

The following complaint involves billing, customer services and refund issues:
In April of 2017, I purchased an alarm system to ADT Defenders ( Protect your home), was the authorized ADT’s dealer that sold me the alarm system
The package I chose had a price of USD monthlyAs a consequence, I authorized the automatic debit from my credit card
With surprise, I realized that ADT was charging USD to my credit card, so I decided to call ADT to understand the reason of that difference
After speaking with ADT and Defenders, the answer was that a Pulse alarm was installed in my home That particular alarm system, represents a monthly charge of USD
Given that I never asked for that alarm system, I asked ADT to remove it and to replace it with the alarm package I really purchased
In addition, I asked ADT/ Defenders to reimburse the dollars wrongly charged to my credit card every month
As a consequence, a technician went to my home to

I became dissatisfied with the aforementioned business and when I called today to cancel the contract (which indicated I had BUSINESS days from the time of installment) they said that they operate everyday so that Saturday and Sunday are considered business daysNo where in the contract does it state that Saturday and Sunday are considered business daysThe system was installed on Friday (August 24), we had issues starting Saturday (August 25)I called Sunday morning and got a recording that they are closed and will reopen Monday I called on August 28th and it took hours for someone to call me back on the 29th I don't feel comfortable using this company Especially being a company that is supposed to be monitoring my home for security purposes

I had services with ADT starting last yearI thought they were automatically drafting payments and apparently, they were notIn January, I was contacted and told my services had been terminatedI was then contacted by someone in the collections department named VanessaI explained that I was unable to pay the large sum requested and was told I could have a $settlementI informed her that I needed to speak with my husband about it and subsequently did soI wrote a letter to Amanda H***, who is listed as the Manager of Customer Care on this site and accepted the settlement and asked that I be corresponded with via mail (2/22)I received no follow up from the companyThis morning, I called in and spoke with an agent named Tony who told me that they had no letter and no one could help me because they sent the account to collectionsI told him this was unacceptable behavior to not respond to me about the account that I mailed something to them aboutTony got snippy with m

Well first they over charged me for the installationWas supposed to be dollarsCharged me for dollarsWas finally refunded the money after almost weeksAlso never received my gift card from my last install that was supposed to be "free"So I finally talk to a managerSays he will put my money on the card yesteedayCalled yesterday it was not approvedThey said its pending approvalSo I ask why and the lady gave me such attitude and began to be getting really rude and raising her voiceI asked to speak with a manager and she said there in a meetingThis is the 10th time where I have asked for a manager and was tild they were in a meetingAlso they don't tell you they are not ADT when you first do business with themThey pretreade to be ADT

Was given incorrect and misleading information by a sales agent over the phone for a home security systemUpon day of installation was told by technician the pricing was different than promised by sales agentI requested that they cancel the installation and leave the premisesThe technician (security advisor) David S***, then called his supervisor named NickAfter he spoke with Nick and explained why I was wanting to cancel the installation, Nick asked to speak with me, he apologized and asked if he gave me the next three months of monitoring free and two $Bisa Gift Cards would I please allow the security system to be installedI agreed that would be acceptableToday I check my bank account which I do daily and I find a charge of $83.16to my debit card for monthly monitoring feesI contacted Defenders ADT customer service center in Indianapolis, Indiana and spoke with a guy named TonyTony told me it could take several weeks for their accounting department to credit bac

My husband and I signed a year contracted with Defenders for home security on 1/27/We were told that we can can cancel the contract within days and/or receive full equipment refund within days
I believe we called on 2/to request a cancellation of the contract that would include the full equipment refundAfter several hours, and phone callswe negotiated to cancel the contract for a $fee and a full equipment refund $ (instead of 75% of contract term fees)
When we called back a couple of days later to finalize the cancellation and refund, the representative proceeded with the cancellation, while on the phone we inquired about the equipment refundThe Defenders rep stated that since the cancellation had been processed (few minutes ago on the phone) then a refund would no longer be given since we were no longer contracted with DefendersThey let us know that they might be able to retrieve the request to cancel the contract, but would have to call us back

Sales representative,technician,and manger went above more to help meWith what I needed to make me feel safe and secure

We had contacted what we thought was ADT, and ended up with DEFENDERS, Inc., they showed up and sold us over dollars worth of sensors they knew we didn't needAfter months, the sensors started not working or going off as they shouldWe called ADT, had actual ADT (not DEFENDERS, Inc.) service techs come out and tell us our equipment was bad and outdated and didn't workWe called DEFENDERS, Inc., and after multiple other service tech visits that were required, we were told we could cancel our plan without the termination feeWe just recently got a bill for an Early Termination Fee in the mail for $stating we were in breach of contractWhen I called to fight this, the accounting representative refused to *** me on to anyone who could help me and refused to listen to why I was cancelling