Protect Your Home

I called Defender Security for my father since he's had several seizuresThey said the only way they could confirm appointment was to have a credit card for $99.99, with taxes came to $I explained we only needed the basic package of $a monthWhen the technician came out, he explained to my father, that recently had seizures, that he needed several other features they offered, to a total of $I never noticed the charge till 11-9-when I looked at my credit card statementI called and asked who authorized this transaction and they said my fatherI asked my father and he said the sales technician never allowed him to view documents and proceeded to initial sign my father's name in all marked spotsI called *** *** and explained the situation and they filed a dispute for the unauthorized chargesI called defender and asked why they used my credit card again and they said when I made the initial $appointment, they enter my card into their system to be used for any future purchases, without the cardholders knowledgeI said that I only have a $limit on my credit card and would have never made that careless of a decisionThey kept saying my father signed the agreement, which made him fully responsibleCome to find out, the salesmen took whatever means he had to take advantage of an elderly couple

ADT advertises $install, then The Defenders shows upnto my house and for a real security system its more like $installThey have you sign an electronic contract...supposedly my GREEK speaking husband signed....electronically while the rep that did the install actually signed, not electronicallyWe were charged more for install and more for the monthly service than what we were quoted when we first called...granted its been a few months since the install ..the whple reason for the install was because we were leaving for Greece for a few monthsWhen I try to get resolution with you supposed customer service...I get attitude and "you signed a contract"My husband did not sign the contract.....guarantee thatIf it has to be proven in court we can go that route...otherwise I would expect a REAL professional to contact me so that we can resolve this matter before it reaches social media and other sources

The monthly charge in each month turns out to be instead of
When the work is done, the contractor didn't give me the signed contractI asked the company for the contracts which I signed for many times, but they didn't send me any
The first time I called the company to purchase the service, the salesman promised he can have my monthly charge as But after the security system work is dine, the monthly bill changed to
I called many times to resolve the issue, they give me many reasons each time: many sensor is more than the normalI don't have a phone lineThose reasons they didn't even inform me when I purchased their service
When I called to cancel the service and change my monthly charge, the representative tried to intimidate me that I have a monthes contract and if my cancel my service I need to pay monthes bill
The "Defender Security Company" is not the same company as ADTI got many calles from both ADT and "Defende

Protect Your Home / Defender Security is engaged in deceptive sales practices
On a recorded phone call with Marcelllus (Case Ref # ***) I was given pricing of $27.99/mo for security monitoring I asked him or times for verification that this pricing was "for a landline with cellular backup" He confirmed each time and reiterated that as long as there was a landline that I would have the $27.99/mo plan and that it "would include cellular backup" I was very clear that I would only have a security system with cellular backup
Once I verbally agreed to move forward with them to schedule an appointment for their installation team to come out and install, they needed to run a credit check I agreed for them to run a credit check at this point Let it be noted, that I ONLY agreed to let them run my credit based on the sales price which was quoted
When the installers arrived the following week, when starting to begin their walkthrough talking to me about the equi

I had my ADT service installed on 6/4/ I was charged the incorrect monthly rate on my credit card on 6/ I called the toll free number of to report the error I was told they would just carry it over I told them that is not what I agreed too The rate was supposed to be $per month I was charged $a month (and the prorated amount for the one day as my billing date was set up for the 5th of the month They charged my account for June and July for a total amount of $ I asked that they credit my account for the differenceI spoke to Terrance who said I would just be paid ahead I told him that was not acceptable I would like a credit He said he would transfer me I was disconnected I called again and was told they would credit I called again on the 8th and spoke to the supervisor, Virginia #*** as I had not received a credit She apologized and said she would credit my account $plus send the advertised $Visa card That I would not ha

We had an excellent service technician to help install our ADT system Installation did take much longer than I was told when I initially called Technician was very thorough and did a great job

I called in to ADT and spoke Sam and Jason W*** regarding service installationI also spoke with Jasons manager JoeI explained I had VOIP phone service and no land lineI asked for a price for monthly monitor with installationBoth Sam and Jason told me I agreed to the install price of 104$, and change, no equipment fees and gave my credit card numberWhen the installer arrived he made holes in my wall prior to testing for cellular signal after I told him ATT is not a good signal in my areaHe added an add'l antenna that added one more bar of signal but not enough for serviceHe tried a different area this time testing first and found an acceptable signalHe then created more holes in my wall for the panelNow I have holes I my wallsIn the course of conversation he mentioned that the monthly fee was 52$ and change I was shocked and disappointed after describing my situation in detail to both representativesI explained what I was told and would not

If I could give them no stars I absolutely would they're the laziest most difficult customer service ADT should be ashamed to have the binder of business with such a disgrace to the ADT corporation name..make defenders a department renamed to sound like they are like "worthless" #nevergettinganotherdimeofmymoney

Bad, Bad, BAD!!
I called ADT to see if they could "activate" my existing equipment A fast-talking
salesperson started naming things I didn't want, I told her I was not comfortable and she said I could tell the technician when he arrived that I didn't want it and they would not charge me She said she was going to put on a recording and that I didn't need to worry because none of it applied to me since I was using my own equipment She said she needed a credit card to prove I was a serious customer I asked for a receipt or confirmation of payment and she said she would give it to me I repeatedly asked for the confirmation of payment and she threw me into an automated loop
The next fast talking salesperson said they don't give receipts or confirmation emails When I asked for the manager, Dustin, who refused to give his last name was very rude I requested that this transaction be canceled because I don't trust the salesperson or the manager, Dustin #*** said it would take 10-days to process a refund and they have a recording of me authorizing the purchase I said he should also have a recording of me saying that I didn't want any of the products; just the activation and that I would cancel if I could not get a receipt I told him to cancel my payment immediately
My banker said they processed the payment immediately and I now have to dispute the payment I will dispute any charges to my credit card because I asked Dustin to cancel this transaction
Let it be known, I never purchased or agreed to purchase any merchandise I repeatedly told the salesperson that I only wanted to activate my existing system and would absolutely not agree to any new equipment--and at the mere mention of new equipment from the technician, will make me tell the technician to leave and I will not enter into a contract
It's bad business to charge someone $before any services are provided and refuse to give the customer a confirmation of payment and refuse to give his full name so that the customer has a person to reference for the transaction
I will never do business with this company and never refer anyone

I have encountered numerous issues with this alarm since it has been installedTechs have come to my home several times and the issue still has not been resolvedI am constantly awaken in the middle of the night by the alarm beeping because there is a connection issueI tried writing an email last week to the company regarding this matter and automatically received a message stating to call insteadI am under contract which would require me to pay over $1,to end my contractHowever, since I do not have faith in this product and it has caused me nothing but stress, I would just like to get out of my contractI do not feel that I should have to pay any early termination fees or penalties if I was not provided a quality product

We called ADT to have them install a home security systemThey quoted me a great price and everything I could possibly want to keep my home safeWe scheduled the appointment to have a technician come out, thinking we had already handled all of the logistics of pricing etcInstead, a “technician” came out and told us how everything we had been quoted was wrong and how he had already had two people fired that weekWe were automatically put offHe then continued to disclose how the rate would be $higher and how he would have to charge us for all of these extrasI was so disheartened! My husband had taken work off to help me handle this and instead we both were left with a bitter taste in our mouthsI wouldn’t recommend them to anyone because you are getting scammed

I had considered using their product but canceled within days guaranteeing a full refundTo date Defenders has charged me $(8/7/18), $(8/9/18), and $(9/8/18)I have tried to resolve this with the company but no successThey have refunded me $and still owe me $It’s been over months, if the shoe was on the other foot I would have been sent to collectionsWhy are they not held to the same standards?

The company has conducted fraudulent activities by (1) billing my credit card without my authorization, (2) upgrading my service from $to $without my authorization,(3) by placing my name with an electronic signature & initials on areas of a contract that I did not agree tooWhen I addressed this with the company they refused to release me from the contractThe only way I could get out of the $charge was to down grade to the $The $was what I was suppose to be getting from the startThe technician without my request or consent upgraded the system when he came out to install the ADT alarmI specifically stated to him I only want what comes with the $packageHow can you uphold a contract that I didn't ask for??

Don’t consider or contact Defender Security dealer for ADTAll the literature and phone conversations are totally miss leadingAs an example, the $gift card they promise is only sent to you after you pay them for shipping and handlingAvoid at all cost

My wife had signed up over the phone for an in home security consultation and when the representative arrived we learned that the information we were provided over the phone regarding the cost of and setup of the system were not as advertisedMy wife and I then felt like we were pressured into agreeing to an install that ultimately progressed very badly and unprofessionally The tech lost connection with his home office multiple times while trying to activate the system causing him to loose patience resulting in an incomplete installation of sensors he had promised us The process lasted a very long hoursEven worse, he never provided the required education and instructions on how to operate the system so we were left to our own devices which was ultimately unsafe considering we are dealing with a security system connected to fire and police servicesUltimately we decided that the service and install were not what we were promised over the phone and definitely not tomour satis

Company didn't deliver system orderedIn breach of contract Canceled with supplier numerous times without acknowledgement Supp;lier continues to overcharge via credit card Credit card now canceled while trying to resolve
Have original executed contract not being honored by Defenders/ADT

The technician(s) were extremely efficient, friendly & knowledgeable They still need to return & install rear camera We have used ADT exclusively for years without a problem

I received a letter in the mail, of which I thought was from ADTThe letter indicated as a new homeowner, I could receive an alarm system for $monthly It had an expiration date of 08/29/on it so I read it and thought it over carefully and called the last day before the offer expiredUpon calling the carrier, again thinking it was ADT not a provider of ADT, I asked very detailed questions about the services and the advertisement on the paperI told Mia, I wanted to ensure that if I signed up for the service, what was being offered to me on the paper was guaranteed to be what I receiveShe said YesI let her know I wanted the $service, nothing more and the bells and whistles that the offer stated "for free" as being a new customerAfter speaking with her she then quoted me $and I let her know no where on the paper did it state this cost and if I was not going to get the deal on the paper, I did not want the serviceShe then, transferred me to a manager - s

ADT put my husband's name on a contract that I was the one in the room and signed for my husband was not homeAlso we are moving and because of their poor service we would like out of the contract and they will not let us continue the existing contract will not move the contract they want us to resign another contract again in order to continue to be customers on equipment that I cannot take with me without being charged to reinstall

I had home security service installed on 05-26-and I am very unhappy with the service, the work and installationthe rep came to my home from 8am until 530pm and was obvious they did not know what he was doingthe technician had no knowledge of how the equipment was to set up and operate
he took down my old security system and the main power panel the wires are left out and not covered back as how he saw them
they send another tech to assist with a little more experience and he left before everything was completedI told the first tech to do a test of the system before he left, and he could not get the system to function
The system is not working now so I called back less then an hour after he left to have them canceled the system and come and remove it from my homethey told me not until after the Memorial day holidayI explain to them the system is not even up an hour and it is not workingcustomer service told me to fax the cancellation letter to them which I did