Protect Your Home

I signed up for ADT, but am getting billed from Defenders I get a quote online for a smaller number, then they come in and tell me that for my house it will cost double the price I trust ADT, I thought I am get a legitimate number quoted, but find out from my friends that it will cost less if I went with the real ADT Then they told me that my equipments that are supposed to be included in the installation price is now $more I told them I dont need the anything but the basic equipment included in the installation process I was told by the person who installs the system that I must get the extra equipments of the system will not work!!! I cant believe I was lied to twice by now!!!
Four months after I get a bill for an Electrical Permit Fee I call Defenders Authorized Provider for ADT
on 5/12/at 800-381-and 800-689- representative at 3:05pm, told me that I have to go to my city hall to get a copy I want a copy of the application and the actual p

I signed up with ADT for my second home in Indian Wells CAI signed a month agreement because that is the only contract they offerI sold the home in months due to company relocation and had to moveI called ADT to cancel my account, I was told I had to pay the balance of the month agreementI explained that I was relocated and had to sell the home, they said it didn't matterThat is a policy that has changed within the companyI have relocated five times in the past and have always been able to cancel service due to relocation or home sale
I placed the account on hold for $what I wasn't told (until I called the bill collector today) is that they only hold for three months
days after I placed the hold I started receiving rude, harassing phone calls from ADT SecurityThey asked me for my home addressI gave them my only home address at that time (*** *** *** *** **)I was hung up on when the rude female said that's the address I asking aboutI kindl

Dear Customer Service,
We haven't been able to use our alarm system since it was first installed on 07/14/ Our original agreement with ADT was to have a system placed with three cameras and smoke detector along with the alarm Our alarm system seems to work but the cameras aren't working, and the smoke detector wasn't placed Richard the service repthat has been by our house four times never comes prepared The last time he came by he complained to my wife and was being very unprofessional and did a sloppy job with installing our alarm He told us to mount the cameras on the walls ourselves It has been an ongoing issue with them I have called his manager Chase, only to receive the same amount of unprofessionalism from him as well He didn't care to fix the issue and just took offense to my complaint Defenders have failed to complete our alarm system Our cameras and smoke detectors aren't working yet The installer Richard is very unprofessionalI can't believe D

This company has an enormous "hold time." I have been trying to reach them for a weekI am left on hold to minutes, only to be disconnectedThe menu to choose the reason for your call is very confusingIf you choose option 1, you will be transferred to ADTThen you will have to wait another minutes or more, just to be transferred back to Defenders IncA representative answered after a minute wait on one of my attemptsHowever, after answering and taking my identifying information, I was placed on hold againI had more than questionFor each question, I was transferred to another department, each has the same hold-time problemVery frustrating, and nothing is getting accomplished

A DEFENDER'S technician (by the name of Jeremy with another worker) came to my home for what was supposed to be an evaluation and possible home security "take over" with installation of new equipment if necessaryThe technician first performed a walk-through of my homeAs he did so, he took it upon himself to cut and detach one of my existing security keep pads for some reasonHe then came upstairs and wanted to talk about installation options and additional cost to "fully protect the home"These installation fees were in the range of over $I explained to him that I was not interested in such an expensive systemHe then wanted to keep renegotiating with meHe tried several tactics to try to get my business, some of which were unprofessionalAfter the two of them spent some much time trying to get extra money out of me, I explained that needed to get on with family business of the day and that I wound reconsider another day to discuss feesAs they were leaving, I noticed t

I called to obtain a certificate of monitoring from this company, spoke to different customer service representative and obtained different answersFirst I was told that my certificate was emailed to me, I checked, it was not thereI called back and was told by a second rep that they could not email it due to an "electronic file" issue, would not explain what that was and was told I had to have it faxed or mailed to meSo I had to call my insurance company to get their fax number and called back again to talk to a different agent who noted I had information and they could only mail it and did not have fax or email availableThe last two reps were incredibly rude and simply did not careSo I called the next day and spoke to another representative who noted that they can only email it as they have discontinued faxing these certificates for a whileSo I asked for them to email it, she said it would take an hour, hrs later and have not received anythingThis is despite p

We moved from our home at *** *** *** *** *** ** *** on August of this year Prior to moving I contacted ADT Protect Your Home and told them to cancel the service They asked that I send a letter to them regarding the cancellation, which I did That was the last I heard from them Then, shortly after, I began to receive letters From *** *** indicating that they were a collection agency and that we owed $because of an automatic renewal fee that had not been paid Apparently they said that I was supposed to send a certified letter to ADTdays prior to the cancellation, which I had no idea about, as that is not what they said during my telephone conversation with them at the time of my first call
I called ADT to find out what was happening and why the mand subsequent collection agency, and they blew me off and transferred me to the collection agency They refused to give me any details I called *** *** and they just said

I currently receive services through them for my homeI paid for the fees and anything else that was dueI also am enrolled in auto pay so I don't have any issues with my billI got a letter from my local police department that I had to pay for my alarm to be registered so I didThen I get a call from defenders saying that I owe them money for a permitI told them I paid my bill as well as my permit and registration feeThe lady proceeded to tell me that was to ADT and my local police and not to themShe said I owed them and that it was past dueShe said that the fees were in my contract and should've been explained to me during installation as well as an automated phone call at the end of my installation call stating about the feesThis was not explained to me when I inquired about their services nor was it explained during installation or afterThese were hidden fees that were not mentionedI guess these are subcontractors feesThis was not explained to me at allIt was

I contacted ADT to purchase a home security system and little did I know that it was actually a 3rd party vendor, Defenders (Protect Your Home)My system was installed on Dec 1, and after a few billing issues, everything was fineI contacted Defenders on April 23rd to inform them that I wanted to transfer my service from my old apartment to my new apartment in the same complexThey took all the information, told me they would install new upgraded equipment, instead of removing the old equipment, and would throw in some extra equipment, along with a $gift card to cover the $installation feeThey then played a recording to which I had to agree, which is when I realized I had to enter into a NEW 3-year agreement, instead of just transferring the service and maintaining my current contract which has about months leftI wasn't happy about that and decided to cancel the transferI was then informed that I would have to pay 75% of the remaining contract,, roughly $

I ordered ADT not knowing that Defenders was at second company to them anyway I called to cancel today and and they telling me I can't cancel because of a three-year contract which they didn't say anything about and they didn't tell me anything about a three-year contract I got nothing with a three-year contract and they and they have no signature and they're saying I have to pay 75% of the total bill for the three years and and they are not willing to cancel this account and the system was only installed on March 22nd and it's April 19th today so not even a month and when I first got the service she said I had days to decide whether I wanted it or not and she they said nothing about a three-year contract on top of that I paid for the installation with a credit card and yet the same day that they took out for the installation they took out more dollars for something else I don't know what because they hadn't never installed the system yet so how could they charge me for something

I cannot get the company to respond to an email request I made on their websiteI have been a satisfied customer for several years and hope I can continue as a customerThey do a very good job monitoring my home alarm and making repairs as neededI currently pay $50/mo for monitoring servicesThey sent me a flyer (not realizing I was already a customer) offering a new system and monitoring services for $27.99/moI asked them to tell me how I can switch to that rate...either by them changing the pricing for my existing configuration, or if I should cancel my service and reapply as a new customerSo far they have refused to respond

I wanted to install an ADT system and had called defenders who 1) claimed they were ADT (which is false-all phone calls are recorded) 2) said there would be no money down and the price would be 27.99$/month knowing I don't have a landline (I explained this to them multiple timesWhen they came to my house, they quickly started to install the system drilling holes into my wall, and then proceeded to spend hours explaining that I would have to pay $in equipment fees and offered me a contract with 52$/month locked for yearsAt this point, we had spent hours and we had previous plans to leave the house but the technician would not leave without us filling out the contractI wrote "NO" all over it and he leftHE did not give us any passcode for our system and our system was basically nonfunctionalWe called management and they offered no resolution but said I could cancel in daysI told them I did not have a real contract-because I said and signed NO to the conditions and

Hello,
I ordered my security system on 04/I had the technician install window sensors, door sensors, smoke detector and sensor motionMy system was having technical issues and the technician came in on 07/03/
The technician said you have a defective window sensor and will replace itHe took the defective one and installed a new onePer customer service and my contract, my equipment was still under warrantyI received a phone a call early December from your collection department requesting me to pay a bill total of $I explained Lisa Wagner and another supervisors, the technician never said about me paying for the replacement equipment and I never signed an invoice to agree with this billI advised them why was I being informed about this bill only now? This team insisted an additional equipment was installed and disagreed I offered them to send a technician to review all my equipment and declined
My entire equipment was still under warranty!!!

On May 21st I called the number for ADT,they answered the phone and identified their self as ADT
I was told that I would receive a dollar visa gift card in the mail,within a week of my security system being installed.I now find out that I have to send multiple documents that I needed to download and pay a third party company to receive my rebate
On May 27th Defenders,INC withdrew from the wrong checking account that I didn't authorize them to touch,for a partial payment of the month of May and June it was stated by the sales rep.Ronald M*** that I will not see any other payment until July 1st.Only the installation fee was to be taken from *** Bank,the monthly payment was to be removed from *** *** *** ***.so as it stand now they have removed two payments and don't plan on given it back to me.I was promised on a recorded line that I would receive window sensors for all windows and fire and carbon monoxide monitoring when the sales rep and te

I contacted ADT who stated they needed to run a soft inquiry on my creditInstead they ran an unauthorized hard inquiry which violates the FCRA
On or about April 4th, I contacted ADT Defenders to inquire about a security system installationDuring the call they stated they needed to run a soft inquiryThree times I asked whether it would show as a hard inquiry (please review recordings) I reiterated that I would not authorize a hard inquiry as my credit score was and hard inquiries stay on the credit for yearsThey assured me repeatedly it was merely a soft inquiry like utility companies requestI agreed with the stipulation that it would not impact my creditOn 4/14/I received notice through my credit monitoring software that they had, in fact, processed a hard inquiryI was not applying for a line of credit or financial assistance, thus the need for a hard inquiry is unjustified, but more importantly, unauthorized and as a result, a violation of the Fair Credit

I am a new client with ADT and ADT installed a new service on 6/11/We had Monitronics before and having no issues with them for past several yearsI am upset with your ADT services since your system was installed that pickup faulty signals all the timeThe night, they installed the system, alarm went off all night, time to time and no one can sleep including your carbon monoxide signalPolice and city fire department showed up in the night for no reasonsThe system didn't work and called many times for serviceFinally, I requested the third day around 4:45pm to cancel the service immediately by providing all the info and ask to take all your equipment backBut your cancellation Dept stated that they need to have a cancellation form faxed over without providing me the form, address or fax numberHow in the World someone cancel the service without any informationI have contacted your customer service many times to get any ADT fax number to request the cancellation service

Even though the main person I got a chance to work with Danny was perfect the rest of defenders are just rudeIt totally negates the good work Danny didI had over 10k installed on two houses of mineBecause of their poor communication and attitude my house currently is unsecured due to a malfunction in one key componentI have already paid for itHad I not called them for their failed installation it would have stayed unsecured for ever10/for the Tech who installed it but the rest of defenders and customer service are negligent Andy flat out rude and that’s who I will have to deal with for a long timeADT won’t get into this because defenders are the installers

We found defenders, an ADT authorized Dealer in the phone book, called and set up installation in JuneTo make a long story short , many attempts were made to provide us with a working system but they were unsuccessfulWe were very patient and gave them many chances to get our system installed and working Through out this process I have made numerous phone calls and have felt like a fool for allowing myself to be taken advantage by this companyWe were set to have everything removed in October but were assured they had all the problems solved and would resolve our being double charged for some of the equipment Finally in November after our system still failed to work we had them remove everythingI could go into enormous detail of all the things that were done wrongMy problem now is getting a refund for the returned equipmentI keep calling to speak with someone about the money I am owed and discuss charges on my credit card statements that prove how much I have paid them

ADT installed a home security system in our home at our request However, the system was not installed correctly When we called to have a service technician come out to fix the problem we were hung up on multiple times and told that a technician would be sent out to our address on 1/3/ However, ADT failed to send a technician to our house so we called yet again and spoke to a customer service representative who told us we were within our 30-day cancellation window We asked to speak to a manager so we could just cancel our service and we got the predictable runaround We finally got a manager on the line and he told us we had to pay 75% of the contract fee to terminate early which we said was not fair because we were still within the 30-day window and we're not getting the services we're paying for despite multiple requests to have it fixedThis company is a complete scam and they take customers money but do not deliver on the services they promise They are now saying tha

I purchased services from this company and recently movedI forwarded the company my new mailing address to forward correspondentsProtect your home failed to forward correspondents to my new addressI finally received a letter dated 2/25/which was forwarded from my old address demanding paymentWhen I attempted to call and move service and settle the bill I was tOld this matter was sent to collectionHow do you send items to collection in under days and deliberately not send mail to the correct address? Now you are attempting to ruin my perfect credit rating and your customer service team is horribleI have attempted to call several times and nobody will help