Protect Your Home

On 12/22/a Defenders-Protect Your Home technician came to my mother's home in ***, ** (I was given a window of am to amThe technician arrived at 10:am) to discuss the installation of an ADT security systemAfter some discussion and back and forth about pricing, I agreed verbally with the caveat that I receive something in writing describing the cost in its entiretyAs part of the verbal agreement, I allowed the ADT contractor install a security panel on the wall and come back at a later date to install the remaining equipmentI never received full breakdown of cost (just $per month service for three years)I verbally agreed to $per month for three years with an $one time payment for additional equipment I was given three days to back out of the contract but never received a written breakdown for the additional $worth of equipment (I only received one component of the offer in writing, an email with an attachment explaining the monthly ch

The technician was very professional and knowledgeableHe helped me decide what I needed according to my issuesI'm very happy with all the new features to make things easier for me and my protection

I signed up for a security package advertised on line through ADT Defender siteThis included over $in free equipment a touchscreen monitor, key fobs, fire, smoke & carbon Monoxide monitoringWhen the installer arrived he di not have any of the equipment that was advertised and informed me that I ad to call ADT corporate to get that stuff installedI called their customer service and spoke with the manager who informed me that that should have been included and asked to speak to the installerThe installer was on the other line with his boss and refused to speak the manager I was on the line withThe manager said it should be the touch screen so just tell that to his manager when he asks to speak to you His manager never spoke with me and the installer left after the callThe installer said this happens all the time that we are ent out with the incorrect equipment and they in turn have to deal with the upset home ownersI reached out to the customer service team a

Safety first! I am very please with the information the representative told me In order to help me to feel the best safety for my home

On July 13th, I recieved a sales call Defenders Protect Your Home a premeir ADT service providerTo recieve the services they provided I had to authorize a credit checkI was very reluctant to allow a credit for home security services but decided to do it when the sales supervisor offered me a lower price and additional equipment for signing up that dayI was offered ADT home security services with window monitors, front and back door monitors, motion detectors, smoke detector and camera for and installation fee of $plus tax and $monitoring per month at the end of the sales callThe only requirment to recieve these services was an active phone line (which I do have)On 7/17/a technician came to my home to complete the installationAbout an hour into the installation after asking the technician about other equipment, I was informed by the technican that my monthly fee would be $per month instead of the quoted $I asked the technican to pause her i

The technician, Alex E*** (ID 6722252), was the best technician imaginable! We had been robbed earlier in the day, and Alex helped walk us through a system that would be both secure and affordable for our family Beyond that he was extremely courteous, meticulous in installing the equipment, and he stayed until nearly pm to complete the installation It was an amazing experience, and I would highly recommend him as a phenomenal representative of ADT

On June 7th ADT sent a Defender's technician to home to install my new security systemThe technician said he needed to enter my daughter's bedroom to disconnect the old system firstHe stated this would effect certain areas of home but that he would reconnect before he left
He never reconnected the wires and now the electrical box in my daughter's room is wide open with wires all over the placeI am certainly not going to touch these exposed wires in fear of electrocutionSince he did not reattach the wires as promised certain electrical issues have taken place in my home...1)The system in my bedroom room is dead...No lights, no power and no time display but the main issue is my garage door button no longer worksI cannot open my garage door, I cannot close my garage door as the button is now deadI noticed the garage door button was dead within an hour of him leaving (Please note it worked fine when I left that morning), I called the company and told them my garage door

adt security system install a security system in my home and now they have not given me a date as to when my payment is due for the equpiment that was install and I call on friday and was told that my payment was due on the 18th of every month the day it was install and adt has went in to my checking account and withdrew from my account and now I want the service canacled

My alarm system was working until one day it just stoppedI was no longer receiving a signalA had five service appointment scheduled, three of which a techs came out and couldn't find a signal no matter what they didTwo of the service appointments I was called during the arrival time to reschedule, one to order an additional part and the second time I requested a manager come and he called to say he wouldn't be of any additional help as he sent out his best tech, also he called during the service arrival timeI took off an entire day of work for all but one of the scheduled appointmentsIn the meantime the alarm was malfunctioning and beeping at all hours of the night periodically, and called ADT saying a burglar alarm was going off, but it wasntAll while it didnt have a signal nor was it supposed to be working at all, and the alarm never went off in the house as someone was at homeThe police were dispatched one time while my daughter was home and in the bathroom, she comes out to find two police officers walking through our houseAfter the final attempt to get a signal, after the system worked for two years and stoppedI was finally told I could be let out of the contract by a manager who was rude, and acted as if he was doing me a favor by saying I could be let out of the "contract without penalty", why would I be penalized for getting out of a contract where the system doesnt work? He told me I could have the system hooked up to my landlineI didnt get the system to hook it to my landline, as I wanted the Pulse option, which would allow for me to utilize the indoor camera as well as unlock the exterior door from my cell phoneI wouldnt have those option with the landlineI asked for a refund on the accessories I purchased, he wouldnt give me a refund or even a partial refund of any sort, and asked would I return a pair of shoes I had worn for two years if something happened to them? Now I am stuck with equipment I cant useEach time I called in to customer service during this month long process, customer service was attentive and helpful, but once I had to communicate with management it was horrificI will never purchase another system where it is managed by DefendersI purchased the system thinking all aspects would be handled by ADT not DefendersIf ADT only knew how bad Defenders is making them look, they would part ways with themStay away from Defenders they are horrible!

In preparing my house for sale, I responded to an offer for installation of an ADT security systemWhen I consulted with the installation technician, I asked and he assured me that I would be able to seamlessly transfer my contract to the home buyers should my home sell while under contractThe system was installed 11/21/The house sold on 3/30/The new owners activated service on 4/14/and my online account shows that I was put "out of service" on that dateI received a bill for the 4/to 4/30/periodI called ADT on 5/7/to discussAt that time, I was told that Defenders would have to cancel my account and I was transferred to DefendersDefenders hung up on meI called ADT again, was again transferred to Defenders, and Defenders told me ADT would have to cancel the account; I was transferred back to ADT and the ADT agent told me she did not know why I had been bounced around again and again, and that she could handle it, that because another customer con

This is more information about Case number ***I've been given so much conflicting information that Protect Your Home needs to be recognized for it's fraudulent practicesI purchased a home security system through what I thought was ADTIt was never communicated to me or pointed out to me in the contract that Protect Your Home was a second party managing the contract, and that only ADT was in charge of the installation - only I was never told nor was it pointed out in the contract what the cancellation stipulations wereI thought what I was told from ADT was exactly what I was getting, from ADT - "I can cancel anytime", which through ADT I can cancel with them anytimeHowever, it was never made mention to me that Protect Your Home managed the contract and would collect if I were to break the contractThis is a complete deception transaction and Protect Your Home needs to be held accountable

We Wanted an Alarm System in our home Because I am out of town at work quite a bit and my wife and daughter are home alone and we live in a secluded wooded areaWe called ADT because of advertisements and a card we received in the mail Once the appointment time came the salesman who also installs came to our home and met with us He did his best to convince my wife that a Landline system is easy to get around by a criminal and cellular was the only way to go My wife and I both explained that cell service at our home is rare and we have to use an AT&T micro cell booster thru the internet to have any real cell service HE WAS ADIMENT that he had ONE bar of service on his phone and that the system is much more powerful than a phone and it would be no problem at all My wife must have told him times but he was totally sure it would work just fine it did for a couple days and as the leaves started popping out on the trees, we live in a wooded area, it stopped communicating

Promised a set priceOver charged with the explanation that it was the weeekend and ADT did not accept our contract yetFeel discriminated againstDid not get billed and when we call they are always very disrespectfulWe have asked for corporates number and they laugh at us and give us fake names and numbersWe just recently called to ask why we haven’t been charged and the response was ADT never accepted our contract due to undisclosed reasons and we must pay a dollar extra every time we need to pay

The company provides installation services for ADT and apparently owns the contractThey installed the service on July 27, Today, August 8th, we ran tests and discovered the system does not workMy husband is leaving for travel and we need a security system that works and need it fixed urgentlyGiven the slow response we received, and how unsatisfied we are we the service we want to exit the contract and they want to charge us for over $1,for the contractWhile ADT's advertisting claims there is a month warrantyThis is advertising

On October 28, 2017, this company installed a home security system in my homeThe gentleman that installed the service was Sanford W***After completing the initial install, MrW*** gave a presentation about the extra products that the company offered, but when he gave the price, it was more than I was willing to payHe got on his phone and called someone working with the company, and he told me that if I would agree to buy the upsold product, I wouldn't have to pay the full amount (approximately $1227), just the initial payment of about $ MrW*** told me to call back in one week and cancel the service, and the company would waive the remainder of the upsold amount because they would not want me to cancel my serviceMrW*** even offered to call me in a week to remind meMrW*** told me that I had to wait a week
Like I was instructed, a week later I contacted the company but was told that I only had days to cancel and I was contractually bound to the agreem

In June 2018, I signed up for security service with ADT and Defender Incwas identified as their authorized user in my area The contract was effective on June 1, I canceled the service on June 5, within the Right of rescission period In August 2018, I received an bill from ADT stating I owed them months of service After several phone calls with ADT/Defender it was realized that the service was cancelled in accordance with the terms of the contract We scheduled twice for a technician to come out and remove the security system and both times resulted in a no show by Defender Inc Meanwhile, ADT sends me another notice on September stating that I still owe them money for the alarm service I immediately called ADT and they told me until they get the notice from Defender that the contract is canceled, they will continue to bill me Defender has not kept any appointments to get their equipment out of my home and refuses to cancel my contract until they get it

I was contacted by this business out of the blue, and they had a very generous offer for home security through ADT, which I ended up takingDuring the initial conversation to set up the service, I was told there would be a credit inquiry ran against meI asked if it was going to be a soft or hard inquiry, and the consultant said it would be a soft inquiry, so I agreed to set up the in home consultationAbout two days later I checked my credit and there was an unauthorized hard inquiry from Defenders Security on my Equifax report, so I called to find out why that had happenedI explained the situation to a manager, who was very short with me, and rather than apologizing for her company's error, she said that their consultants were not authorized to tell me whether the credit inquiry I was agreeing to was a soft or hard hit, so I must have misunderstood themI asked her to review the previous recorded phone call so she could see that their consultant did, in fact, tell me it would be a soft inquiryShe told me, rather rudely, that she would refer it to their escalations department, and I would hear back from them in a week's timeI waited two weeks and heard nothing, so I called and cancelled my consultationDue to the lack of professionalism of their manager, and their blatant disregard for their own errors, I have elected to never do business with Defenders/Protect Your Home or ADT under any circumstances in the future

I cancelled an installation visit on December16th and was told I should expect a credit to my debit card within daysIt never happened and customer service only makes excuses for the companyThe amount I am due is

We had a security system installed through ADT(Defenders) When the bills were sent was the day that the payment was due, Three days later we were getting phone calls saying our payment was past due We had just received the bill the day they would call I asked them how is it past due when we just received the bill There response was that it was not there fault of the mail delays It was not a mail delay they were not sending us the bills on timethe last few months we had not received a bill from them (every three Month Payments) And then all of a sudden we are getting something form a collection agency ADT never called us about the payments If they sent us the bills we would have paid them And now it is a negative impact on our credit report

September 23,
Revdex.com of Central Indiana
EWashington St., Ste
Indianapolis, IN
Defender Security Company
DBA Protect You Home
Priority Way South Drive, Ste
Indianapolis, IN
Re: *** ***
Complaint No***
AcctNo ***
Dear Ms***,
This letter is in response to the rejection for complaint #*** filed by *** ***By way of background, Defender Security Company DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT
We have reviewed Mrs***’s rejection response and unfortunately our response remains the same. As clarified several times, we are NOT ADT, so the customer did not contact our office for system issues. We were not able to confirm this information through ADT either
We are contracted by ADT corporate to collect the balances owed. We recommend the customer contact ADT corporate to see if they can support her claim and assist her further. If ADT chooses to waive her balance, they will contact our collections team to stop pursuing. However, we will continue our attempts unless advised otherwise by ADT corporate.
We apologize for any inconvenience or frustration that the customer may have experienced and we appreciate the opportunity to address her concerns
Sincerely,
Marla W***
Customer Advocate
[email protected]