Protect Your Home

The installer, Mike, was professional and addressed my questions and concernsHe was knowledgeable and made some valid and important suggestions regarding my safety concernsMike was personablevery easy to work with and patient I felt comfortable using rhe system after his "tutorial"..l was apprehensive at first as I replaced an outdated system which was cumbersome and complex Mike is a great installer and representative of ADT

Protect your home- SWITCH & BATEI recently contacted ADT security to enquire on installing a new security systemI was advised that it is $27.99/month for monthsI was scheduled for the install and within days a technician from "protect your home" came into my homeHe quickly went to work and installed a keypad in my homeHe then came and told me that price is $I advised that I was quoted $He said that was not possible because I don't have a landlineI advised him that I already went over this with the customer service rep prior to setting up the appointmentI asked him to remove his equipment and leave because they were being deceptiveHe took out the keypad and left a 5" hole in the wallI asked him to fix it and he said he did not have "stucco" with him and got in his car and drove offI called customer service and was unable to get any assistanceI now have a 5" hole in my wallWhen I contacted ADT they advised that because he did not finish the work I am not a customer and they can't do anythingAll while they have charged $on my credit card which posted as “ADT”But when you call ADT corporate office they acknowledge that they have a lot of complains from Defender/protect your Home, they are a 3rd party companyThat is absurdIt’s okay for a 3rd party vendors to use your name and destroy people’s homeADT corporate is definitely part of thisThey are quick to drill holes in your wall and take off runningDon't use themStay AWAY from this company I would rate them if that was an optionThey need to be out of business

I would say I am very satisfied with the package that I received and the installationThe installer did a great job, He is a salesman as well as a installerI hope the company sticks to their promises and with that being said I am thus very satisfied

I had ADT come to connect there alarm system in my home not even days ago, I had also had to call them back because I noticed a delay in the back door alarm systemI was told that they would send someone out to check on the alarm and that never happenedSo on 7/at around 9:45pm my home was broken into and all my things were taken and my daughter was home alone she had to jump under the bedWe no longer feel safe in our home and I want a refund and to outed of the contract

Protect Your Home installed camera equipment for us The equipment didn't work, so they agreed to uninstall it and give us a credit for the cost, approx$ That was months ago and I still have not received the credit I have called at least or times (to Protect Your Home and their contract partner ADT), and each time Protect Your Home claims that there was some new paperwork error and that the credit should be coming shortly It never comes I no longer know what to do to make them actually refund the money They just keep promising it will happen and then don't do it This is no way to run a legitimate business

Signed up with an ADT provider, Defenders, and contract was for yearsI was ok with that, until I moved and had them come to the new place to hook my service up there cause I moved Come to find out, they don't have an AT&T service tower , so they couldn't hook the original system that I had purchased upSo, they wanted to mount a different system on my wall, was huge and gawdy, and this new system couldn't do everything I needed it to do, like the original system that I signed the contract forI refuse to pay them for what they can not provide for me in my new homeNow it's in collections...bull crap!! Stay away from ADT!!!!!

Excellent technition! The technician was very knowledgeable, respectful and patient with my advanced age He explained everything in detail and I feel comfortable using the system

I received an ADT advertisement to my home address in mail and I called the Defender (ADT Authorized dealer) to discuss the offerThe advertisement told that they will provide $worth of home security system and $Visa gift cardIt also mentioned monthly rate is $So I called the company number (1-866-431-9944) and started discussing the optionsI was talking to an lady and I gave my requirements as I need more security system equipmentSo the lady transferred my call to her supervisorI told him I have doorways and windows that I need to protect and also I need to control all this via phone appSo he told he will give the equipment for free which includes contact sensors, keychains, motion sensor, smoke detector, keypads, yard sign, $Visa gift card and phone appHe told inorder to get this I need to pay $monthly for year contractI told YES and I agreed on phoneI scheduled my installation on Jan The technician has come and he st

I had a new alarm service installed on 7/15/by Protect Your Home, an authorized dealer of ADT At the time of installation, I was promised a $Visa Reward Card as part of a promotion On 10/26/16, I contacted customer support because I had not received my reward The agent stated that an email was sent back in August informing me to register my reward to receive it I searched for this email but did not find it I was told by the agent that my email could have gone into my junk folder Emails in my junk folder expire after days, so I couldn't find it there either So I couldn't find the email, and the date had expired for me to register my reward, it expired on 10/18/
I had no record of the email, or that there would be an expiration date to register for My Visa Reward
Felt like a Bait and Switch operation to make a purchase

Hi, my issue is that I had ADT security system installed Nov 3, by the representive John *** or ***, I canceled my system after I received my contract in the mail on the 7th of November in which I had three days to cancel after I received my contractI called the same day I received my contract and canceled so now I have to waited for a representive to come and uninstall my system The representive came today Nov 15, and he took the alarm system and the chimes and the sensor over the front door, I asked him can he put my old one back up or another one to cover the hole in the wall where my old one was and the sensor he then called John and asked him what he did with my old one, John said he didn't knowThe rep told me to call the cancellation office and they would send someone out to patch my hole and I said I don't want a patch hole I want my old system on the wall, I think that is unsat for them to do that
I have been calling and all I get is busy signals or

I order a security system in March and was quoted a price of $I happen to look at my bank statement online and they have been taking $monthly from my accountI called in and spoke with several people that told me I ordered extra service when the technician came out, but this is not a true statementI asked them to send me the contract where I signed for extra servicesThe contract they sent me was all forged signutureaThe tech never had me sign any documents & I never order anything extraI spoke to the ADT retention department they said I was signed up for some app that goes on your phone but they can see in their system where I never signed up or utilize this serviceThat was because I am totallly unaware of the service

In May 2018, my ADT system was installed by a Defenders technician who informed me and my spouse that an updated camera for the doorbell would be available in two monthsWe were told that we would be able to upgrade to these cameras from the indoor cameras we added to the basic account In total, we added over dollars worth of equipment in anticipation of our move to a larger dwelling
In July 2018, approximately two months after installation, when I contacted Defenders to request the upgrade as specified above, I was informed by an agent (employee number 19274) in a recorded call on July 23rd that Defenders was trying to "cut down" on practices like the one mentionedThe promised equipment moreover would not be available until September and January 2019, respectively That agent arranged a call with the technician and the supervisor, capturing the details of the call on a recorded lineEmployee returned to my line to confirm that the technician had indeed repeat

I wanted to install alarm system given that I occasionally go on vacationSo I did some research and found that ADT is a large providerI also found out that they offer day free cancellation periodThen my search directed me to this company where by no means that I noticed it was not ADT but just one of their authorized vendors
Many representation or misleading handling of their business:
1)I was told by the sales rep that the $landline package works perfect for me given that ADT will know that my line is cut and they will send the police if line is cutThen the technicial came to my house and said to me that it will NEVER work for me given he tried so many systems and rip them off without triggering the alarmHowever, since he was there and had spent hours before he sat down to explain, the installation had to begin with the $monthly charge oneI was promised that I can cancel or downgrade in days by the technician
2)At no given point in time

We signed up with ADT then changed our mindThey removed the equipment from our houseNo problemWe Paid with a credit card then disputed the chargeThe charge and credit have both appeared on our credit card statementHowever, Home Defenders claims that we were credited twice but will not listen to my explanationI have sent them a statement from my credit card company saying that my dispute was resolvedThey have ignored thisThey have been calling us one or tow times a day, six days a week, for the past several weeks
I believe they have made a bookkeeping error in their accounts receivable department or they have an issue with their credit card processing company but they apparently refuse to explore that avenue

My year old father was sold security system with a year contractShortly after he signed up, he went into a nursing homeMy father never knew how to use the security system and I am appalled that the sales person from ADT Defenders would have him sign a year contract with an early termination chargeI contacted Defenders with a letter asking for the contract to be terminated waving the early termination chargeI sent a letter, Power of Attorney document, and letter from nursing home stating my father is a resident there nowI sent the documents certified mail and tracking states it was receivedAfter numerous phone calls and being on hold, I was told to re-send the documentsI asked to email them and was told there was no email addressI chose to stop payment with my father's bank no longer authorizing the monthly service fee to be withdrawn from my father's accountI feel my elderly father was scammed by this companyI could not believe how difficult they were making

A few months ago my house/garage was broken into twiceMy trade tools were stolen; welding machine, mechanic tools, and moreThis prompted me to seek out an alarm systemI chose ADT because it was top choice among reviews
I agreed to pay the installation visit, and the tech went right to work before even going over the detailsHe was explaining as he was installingThe whole thing felt like I was being rushed into itHe came at 6pm and did not leave until the job was done (About 9:30pm) I was impressed but worried tooHe was quick, and friendlyEverything was working fine for the first monthAll wireless systems, keypad, motion detector etc
Then one day a month later, a sensor in the garage fell off the wall (main garage door)It was pasted by sticky tape which did not hold and garage door bumped itI called for serviceTech came out, put it back, and that sensor was no longer workingThe man-door on the garage sensor was workingBut the tech said I need

I paid this company in full with a certified check $they lost the check and call me times a day harassing me and threatening to put this matter on my creditI have contacted their management, sent emails proof of the check and my bank has as wellMy bank is willing to reissue the certified check once they receive signed documentation from Defenders, Defenders will not send the paperwork back for the certified check to be mailed to themThis matter is out of my hands being that I paid they're installer with the certified checkPlease assist in stopping the harassing phone calls from there untrained employees

I had an ADT system installed in February The troubles started right away with the key pad light not working; called but never got an response
Then on Tuesday March 14th I had a alert on my back door, called and was to told to bypass and I would get a call from ADTThirty six (hours) late on Thursday got a call and was told no one would come out earlier than the following Wednesday late afternoon that someone would come see about the problem, almost a full week leaving my back door un-monitored and unprotested, DEFENDERS, Incdba Protect Your Home seem that protesting their customer in not a priority
Then I had an area wide outage from *** on my TV, internet and phoneI called ADT from a friends phone since I only have a land line which was out-of-service to the monitoring center for ADT to be sure I was being monitoredI was told my system is not monitored if my phone is out
When the system was being installed with my wife standing by my side I aske

9/12/a Defender/ADT technician was given a Pulse Security Camera to be returned and a $credit card charge reversed within 5-business days On 9/21/I spoke to Roberta ID #who stated the camera has not been returned and she would need to contact the technician’s supervisorAfter which Roberta assured me she would call me to notify me the resultShe further stated that the refund would not be given in 5-business days rather it would be days I then asked that the 24.97% interest be added to the refund October 1,I called and spoke to Roberta once againShe asked me if I had another camera! I told her no that I wanted my $refunded with interestShe repeatedly talked over me and was not listening to meI asked for her supervisor and she stated there wasn’t anyone else to speak withShe told me she would request that my refund be expedited and on 10/2/when she spoke to someoneAfter speaking to someone it could take another 5-business days b

I spoke with a sales repfor this companyI was told specifically on a recorded line I would receive the base system, a $value for free which includes the Impassa Base, key, D/W, and motionNext the sales rep informed me that he would include a free smoke and carbon monoxide detectorI said that would be great we need thoseFREE! included not out of a credit of any kindI had not even received a credit at this point in my callAt some point the sales rep stated I would receive a $Visa gift card as well I spoke to the sales rep awhile longer who stated to secure my appointment for an installation professional to come to my house I would need to provide credit card information, however my card would not be charged at this time without the security numbers on the backI provided the requested informationNext the rep stated he would be charging my card $to secure the appointment that was scheduledI informed him he just said he would not charge my card until w