Protect Your Home

Oh, how I wish I had read these reviews first! I agree with most of what the others have said - They promise you 'free', but won't actually sell you that package - they shame you into going with their 'recommended' solution - thousands more dollars in some cases They pressure you to use a wireless connection, which they charge you more per month than if it were a landline connection The salesman pressures you to make a decision right then and there, promises you the world And so you go ahead And that, is the GOOD part Once you are hooked, you are of no concern to them
And all that was the GOOD part, because once the salesperson had done his/her job, you are no longer of any interest to this company And that is EXACTLY how they treat you if you have a service issue, and I guarantee with the system as flaky as it is, YOU WILL have a service issue!
My system was installed by Defenders a little over a month ago First one of the control panels failed - it started arming itself over and over - all by itself I called ADT customer service who determined the wireless unit had malfunctioned and needed to be replaced They had me remove the battery to stop the system from continually setting the alarm, then connected me into a phone queue for Defenders When the system finally connected me, they hung up Now I don’t know if it was a system issue or people nearing the end of shift and didn’t want to take another call, but it has happened several times to me, and I see from these comments by others they have had the same experience A few weeks passed, since I still had one working panel, I was at least ok until I could get Defenders to answer their phone
However, my MAIN panel developed a permanent fault about a week ago, so now BOTH my units are defective I again called ADT customer service on May 9th, who again put me in Queue for Defenders, and AGAIN, the phone system dropped me I have many other things to do, so have been unable to call again until this morning, May 16th This time, I insisted ADT customer service remain on the line until I was actually connected with Defenders So I finally got Defenders on the phone live But here’s where the FUN begins! Defenders advised me they could not come out for two weeks from today TWO WEEKS for a non-functioning system!
But wait - there's MORE! They will only come out Monday-Friday 8-- you know, the time when most people are at work And No weekends either! I find this interesting, since my installer had no problem working to install my system between and PM But I guess there is no sales commission for repairs on a clearly troublesome system And on top of that, the agents I spoke with were completely uncaring At this point, I still have a non-functioning system, have had for 3+ weeks, and since I cannot take off from work, will have for the foreseeable future
I highly recommend you go with ANYONE ELSE but these people!

Emailing me, despite trying to unsubscribeThis is illegal under CAN-SPAM
Also claim they have an A+ Revdex.com rating on their site (archived copy in case company changes: *** *, but they actually have an A rating

Defenders installed a security system as an authorized dealer for ADT at my residence The installer advised that he did not have the security cameras on hand An additional appointment would be needed to install them as advertised The installer provided extra equipment that I could trade as collateral to the next installer to receive the cameras free of charge with no further out of pocket expense (including activation fees) I have a written contract from the installer stating just so By this assurance I entered the year commitment with ADT It is now months later, Numerous phone calls, numerous call transfers to different departments, numerous emails to customer service, and numerous explanations on my part for having to demand a breach of contract and advertisement None of my emails were answered, and only just today did I finally get in contact with an escalated department personnel that reiterated she could not let me out of my contract for reasons unspecified

Although my contract indicates that the starting date is on 8/12/16, the actual installation date was on 8/20/Since the technician did not have enough sensors for installation, he had to come back to my home and install on another dayThe earliest day the technician could complete installation was 8/20/Even though my installation was completed on the 20th and I signed my contract on the 20th, the installation date still said the 12thFor some reason, my starting date of service is also the 12th, the day I got my estimate, and so they charged me for service since the 12th (despite my not having service)While I was waiting for them to come back and install the system, my cancellation period expired, before installation was completedThey did not tell me that I had only days after installation to cancel serviceWithout even knowing this restriction or having an installed system, I missed my cancellation period, and am stuck in a contract for yearsI called the compan

After spending over (550/monthly) payments from APR-JULY for a security system that from day was NOTHING but trouble
I was sold equipment that ultimately I had to REPLACE from the CORP ADT folks as they admitted that their reseller (DEFENDERS) completely misrepresented the installed security hardware that I paid forThen I paid AGAIN to have to replace all the equipment they (Defenders) installed
I did get a 730ish dollar refund for hardware I DID RETURN,(cameras ONLY) however NOW they are trying to collect on that REFUND or RETURNED hardware
This morning I received a call from FRAN @ 800-381-x CASE# ***
indicating my payment 'refunded' OCT and I needed to pay that back
I asked her to tell me HOW I got the refund...she said my credit card..which I checked with my credit card and I have NO REFUND
Defenders not withstanding the bait and switch practice their installer use in lieing about the hardware I needed and hardware that I had to buy, where the

WE RECEIVED A FLYER IN THE MAIL FROM ADTTHE SERVICE WAS ADVERTISED AT $A MONTH, BUT WE WERE ADVISED BY THE AGENT, MICHAEL BRITT, THAT IF WE WANTED LIFETIME WARRANTY ON EQUIPMENT WE COULD UPGRADE TO $PER MONTHWE CHOSE THAT OPTIONWE PAID $TO HAVE THE INSTALLER COME OUTTHE INSTALLER GAVE US OPTIONS WHEN HE(JAMES ***) CAME OUTWE CHOSE TO KEEP WHAT WE HAD AGREED TO.HE EXPLAINED TO US THAT THE MONTHLY FEE WOULD REMAIN $A SHORT WHILE LATER, I RECEIVED A MESSAGE FROM ADT THAT THEY HAD TAKEN OVER $FROM OUR CREDIT CARD TO PAY FOR THE PRORATED AND 1ST MONTH BILL AND ON THIS NOTICE, WE WERE TO BE BILLED $PER MONTH MORE THAN WE AGREEDWE NEVER AGREED FOR THEM TO USE OUT CREDIT CARD NOR DID WE AGREE TO PAY OVER $A MONTH FOR THEIR SERVICEI SPOKE WITH THEIR OFFICE AND THEY SAID WE AGREED TO ITWE CALLED THE INSTALLER AND HE TOLD US THAT WE WERE TO BE BILLED $AND THAT WAS ON HIS PAPERWORKWE WERE TO RECEIVE A NEW CONTRACT,BUT AS OF NOW, WE HAV

had service installed on
service man lied said I had three $gift cards just in order to try to upgrade me
when they were finished I went into my family room and noticed they drilled holes into my wood panel and never even told methey never apologized or offered to fix itthey said they put some gel stuff on it
adt is a fool for using this unprofessional company
unprofessional

I contracted with "Protect Your Home" for an ADT security system, understanding that I would have an obligation or contract for monitoring This system was intended for a house that I owned During the course of the contract I sold the residence to and moved into a rental house while I secured/built a new residence Because I was aware that I was under contract I called to get the buy out shortly after the sale of the residence The agent was VERY CLEAR that "Protect Your Home" would prefer that I continue the contract at the new residence After much conversation I informed them that the process would take 12-months to complete I was told that this was acceptable and that if I was to pay for installation (roughly $100.00) that I would be able to keep the future install open for any amount of time (I shared my concern that the process would take longer than the 12-months) and was ASSURED that it would be OK
Assuming that this tactic was an attempt to collect some sort

It was not MADE clear to me while showing me an electronic contract that my monthly fee had gone up from the verbal agreement of a month
I did not physically sign a paper contractThere is a fabricated signature on the document
The document says a different amount than I repeatedly confirmed verbally and now I cannot get the contract changed because it is past the days
There is no trust with people anymore when it comes to these kinds of transactions
I paid an additional and I got a hike in my monthly rate that was NOT CLEARLY VERBALLY or SHOWN to me- I was simply handed an iPad type device to say "Is this close to your signature?" And everything was completeI thought I was seeing a completion document and NOT A COMMITMENT TO A MONTHLY FEE
It should have been CLEARLY STATED "Your monthly fee goes up because ________."
I am now calling ADT to find out why I can't have the advertised fee that had me call in the first place and I even paid mor

I contacted ADT about home security systemWhile on the phone gathering information and setting up initial installation I was deceived about fees and costsI was charged for monthly rates before I was told that I would be, as well as I was told that if I decided to cancel it would be no questions asked and be immediateAfter having the system for hours I decided to cancel and have it removedWhen calling to have service canceled the customer service team would not give me any info and then informed me it would be business days before the return could be conductedAfter asking to speak to a manager I was hung up on repeatedly and passed to other associates who then try to lie to me and tell me that they were managersI was yelled at by an associate saying she would not transfer me to a manger no matter whatI could hear them conversing in the background about the calls to one another and was intentionally sent back through the process plus times

I am filing this complaint on behalf of my year old mother who responded to a $27.99/month offer presented by ADT with services provided by the above named Premier Provider, DefendersI have been on the phone (for several hours this week) with both ADT and Defenders to try to get my mother out of this contract to no availI was told on by Dana #of ADT that my mother had days to cancel the contractToday, it was days according to the sub contractorThere was no paper work provided to my mother and she was told it would be emailed to her immediatelyThis did not happen as of Monday night 12/11/ I had to ask for the service agreement to be emailed as well as the signed install agreement that she also did not have a copy of on the day of installADT's website clearly states a month money back guarantee Apparently there was only a day window to cancel with the sub contractor My mother notified me about this issue when she received a bill for $52.99/month after

Defenders Incis a subcontractor of ADT, the home security company We had an ADT contract in Florida in which we dealt with ADT directly and were satisfied customers When we moved to Virginia, ADT referred us to Defenders for contracting and setup (in December, 2016), leaving ADT to only do the monitoring of our system We have no issues with the monitoring The contracting and billing, on the other hand, have been fraught with errors, and possibly fraud
According to the terms of the contract, our monthly bill is in the neighborhood of dollars per month After paying the initial setup charges, we made the mistake of enrolling in an automated billing program, only to discover that Defenders charged us for three months of billing in a ten-day period at the end of January Then they charged us an additional dollars on February 16, at which point we cancelled the automatic billing, as it was defective, making withdrawals on an unpredictable schedule We would try, from

Jeremy C*** arrived at the house November 11, at about 9:15am He looked around the house to see where to install the unit and we decided the front wall would be better then in the laundry room He installed the unit and then starting talking about the various package they had We told him we never paid for equipment and had ADT in New Mexico and Georgia
He started at 4,(four thousand dollars) which would include breakage glass thru out the house we told him no Then we went to 3,(three thousand dollars) we said no and told him to take his equipment He said he was going outside to call his manager He came back and said it would cost $and my spouse said okay The payment would be under(one hundred fifty dollars) So, he finished installing the equipment and informed us a door camera would be installed
He asked me if this was my signature on his tablet and I said yes Before he left we asked him about the paperwork and he replied it would be arriving Yes, it arrived He had sign my signature in my DocuSign and in my bank account on Nov 13, 2017, $was withdrawal as well as for service
We spoke to April and explained to her what happened I did not sign any documents and we did not agree to $per month for service as well as him taking $from my account She wrote a report and informed the manager They send Jeremy out again to see if he could correct the issue He spoke with my spouse and the $was refunded to the account
We called the police and had a report filed case number *** by Officer ** *** as well as DocuSign case number *** from *** *** to see how he could sign my name
They offer a gift card for $which we have not received
Defender ADT corrected the problem but who wants to be put in this situation What would have occurred if I did not have extra money to cover my bill This was wrong Watch out for this company

On July 7, I called ADT to have a security system installed in my home I did not know it was a third party that was installing the system Jeff from product your home came out to install the equipment I did not know he was not from ADT The first thing he started to install was smoke detectors and I told he we have hard wired smoke detectors, but he installed them anyway Next he installed windows senores, and door sensors He never asked me about the different packages they had When he was done I had over $in my home I called the next July 8,and once again Jeff came out I thought he was going to install the outside camera's but I was wrong again Why he was in my home I told him I did not want any of the equipment, but he just took out the smoke detectors and window sensors Once again I called the number and the told me that the outside camera's would be in Monday or Tuesday the next week and he would be out Friday to install the camera's

I would give no stars if it was an option! This company are crooks and all wasted hours of my time and told all lies! Shame on them to prey on people like this! On 8/14/defenders/Protect your home came out to my home on behalf of ADT and gave a quote for my security system I wanted The tech name was Dave R*** I was unhappy with the pricing he gave me and I told him when I spoke with ADT on Sunday they told me the pricing was cheaper then what he was telling me I had to pay ATLEAST or times I told he could leave I wasn't interested in the system Each time he would say he needed to talk to his manager and come back with another offerI didn't want anymore offers I just wanted him to leave His supervisor/Managers name was Rich The last offer Dave came in the house and said he couldn't lower the plan from $a month for months but his Manager Rich agreed to give me a visa gift card after days for $to help offset the first year In addition to this $gift card, they agreed to $gift card for signing up and another $gift card to a family member for a referral service I accepted the offer because my math had my new monthly amount at around $per month which was more reasonable in what others were telling me they were paying for the same service I told Dave I wanted this in writing before he left and to give it to my husband since I was not there Dave told the same offer to my husband as well as my mother who was home I got home and the first thing I did was ask my husband to see all the paperwork- SURPRISE nothing was in writing about the visa gift cards I called ADT who told me to call Defenders and I spoke with Andrew Andrew told me they don't offer anything like thatI asked him to call his tech Dave and the supervisor Rich..he put me on hold for about minutes When Andrew came back he told me he was on a conference call with both of them and they both said they didn't offer that to me They lied directly to my mother, my husband and myself Dave even repeated back to me what he was offering to me and told me he would put in writing and leave his phone number for any questions(which of course he did NOT) Andrew made no effort to fix this and was just as bad as the other people from this company I immediately had this service cancelled and I faxed over the paperworkI am now waiting on them to come install the system and hope I am able to get the money I put out....They said they will refund it but I will not believe it until I see it I also called ADT to let them know the type of company they have coming to customers homes that is a reflection of them I can not say enough bad things about this company The amount of LIES and TIME wasted is ridiculous, unfair and shameful that they do these thingsSHAME ON DEFENDERS I DO NOT RECOMMEND THIS COMPANY and I HOPE NO ONE ELSE GETS TAKEN ADVANTAGE OF THE WAY DAVE R***, RICH, and ANDREW TOOK ADVANTAGE OF MY FAMILY YESTERDAY! I am BEYOND DISGUSTED!

Collection harrassment
I got ADT in June I was on auto pay until my card was changed by the bank due to fraudulent activityAt some point the account was referred to a collection agencyNot realizing that, I made an electronic payment of the entire alleged paat due amount $to ADT in Dec When I called ADT, I was told that my account was actually with ADT Defender which is separateADT had forwarded the payment to ADT DefenderI prompty contacted ADT Defendor in Januaury and was ensured that the collection departmemt would confirm receipt I did nothear back so contacted ADT Defendor again on Fenruary 11, At this point, I was told that my payment was received and ADT Defendor would send me written confirmation that account was paid in full and take the account out of collectionI asked ADT defendor to send me my money back if they were the invorrect creditor so I could directly pay the correct creditor, but was assured it would be taken care ofToday,

This company does third party work for ADT SecurityThey have the worst customer service I have ever experiencedThey have made services calls so far and cancelled the third scheduled call because the technician said that they didn't have enough time to complete the workThey called and cancelled at the exact time they were supposed to be at the house ! We have wasted days waiting around for them to come fix the system The way the company is run is disgraceful and the customer service supervisor was not helpful and disrespectful to my husband

I called ADT the morning after I had a break in at my condo I was scared and vulnerable and Defenders/Protect your home really took advantage of it They said they would come out the next day to install a security system and to my surprise Defenders showed up I was confused because they never explained this on the phone
Fast forward months later and due to unforeseen circumstances, I have to sell my condo and move across the country I called ADT and they immediately told me that I had to call Defenders and talk to them I called Defenders and got a voicemail saying to leave a message and someone will return your call in 24-hours No one returned my call I called back and after being on hold for a long time spoke to someone that was very rude who told me there was nothing she or anyone could do for me I explained my circumstances and how I was moving into an apartment and couldn't have a security system drilled into the wall The customer service rep got an attit

Prior to installation, I spoke to the manager and sales agent (Kelly J*** and Melissa T***) over the phone to pin down the price of the security system I was about to purchaseI order the system including video cameras with installation for $and was told that they will be no haggling over the price and the amount we discuss would not change, the next day the technician came over to do his walk through to install the unit.Before he even got started, he began to offer us additional connections to the unit and I repeatedly said NO but he persistedFinally he installed the unit without installing the cameras, he said that he can install the cameras but it would cost an additional $to turn the cameras onI called customer service (Palmo S***) to complain about the additional amount that the technician was requesting and was told that was the price to turn on the cameras, I told him that we did not discuss this the night before and was told that the $covered wh

If I could go w no stars I would! This company is terrible in customer service, communication w the customer and fixing the problem they createWe had ADT system installed by DefendersUpon installing their system they removed the power system to our door bell cameraThey did try to fix it but were unable to complete the jobA claim was sent to claims department and I heard from the rep only onceWe settled on $worth of gift cards and we would buy our own newer systemWell, after months of not being able to reach the claims rep, and about calls to customer service, their way of sending gift cards is through a third partyThat third party makes the customer pay $to redeem the voucher and has to wait 6-weeks to receive the moneyCustomers are unable to get past the service agent that answers the phone and you can never reach a manager! Be careful when signing up w ADT, because these are the only installers they use