Protect Your Home

I called on 07/to obtain a security systemI know they require a credit check so before proceeding with providing my personal information, I asked the sales rep is the credit check a hard or soft inquiryBased on the reps answer I figured she didn't understand my question so I asked again but instead asked "will this credit check show up on my credit report" and the sales rep stated noBased on that response I proceed to give my information to continue with the sales transactionThe next day I get alerts from my credit monitoring services that there's been a new inquiry on my credit reportI immediately called the next to have the credit inquiry removed but they stated they needed to complete a review firstMy request for removal was denied so I cancelled the installation appointment and demanded a second review because the rep clearly lied to me to get my consent just to get my businessThe second review was also deniedBoth times I called concerning the denials I was given

I found an ad for ADT home security and called to inquireThe person I spoke with went over the ad and the monitoring amount would be 27.99, with sensors,and a key chain remoteWhen the person arrived to install the system he proceeded to inform me that the system I had wasn't enough protection, but for + he could install shock sensors which would be betterI informed him that no told me about that and that was well out of my budgetHe proceeded to tell me of other prices in the hundreds of dollars and finally he sold me whatever I bought for an additional and some centWhen I signed the paperwork it said a monthI told him I agreed to He said they would correct the amountThe more I thought about it the angrier I gotI called them to cancelI was told during that call I had to FAX the cancellation notice, which I didNo one acknowledged my request for several days so I began to callThey would say they have it but it was not assigned to anyone

I had the Defenders install a system for ADT here in Warrensburg, MO I was overcharged through an error on their part at time of installation and have now spent hours and phones attempting to get them to reverse the charge (which my bank says they never received) I have been on hold, disconnected, transferred, and given the runaround for the past three days, with promised return calls if disconnected My bank says without follow-through by ADT/the Defenders, all I can do is wait for the amount to "age off" of my bank account pending transactions I am disgusted by the mishandling of this by everyone on the Defenders' not one person followed through I am also letting ADT corporate know how this has NOT been handled

This company has: Continued to attempt to bill my credit card monthly for their services without my giving them authorization to do soI have made several phone calls to them to correct the matterThey always say it has been corrected, but they continue to attempt to bill my cardI received an e-mail from ADT, their monitoring company, this weekend notifying me that my credit card could not be billed and I need to provide another one
They have not responded to alarms from meI accidentally set the alarm off on occasions last month for seconds and no one ever called to confirm that there was or was not a problem
I specifically asked to be sent a paper bill monthly when talking with the tech who installed my systemI received paper bills the first months of serviceSuddenly I stopped receiving paper bills with no reason ever provided to meAfter several calls to them to find out what was going on I was again always told that the matter was resolvedIt ha

In December of 2016, I contacted ADT to install a security system with the promotion of DF-PS-4TH-1216-VI take it that ADT uses this company Defenders to sublet their agreementsADT charged me around $to book the installation date and told me that it comes with a $rebate VISA gift card, and my monthly fee would be per monthOn February 7th, the installation guy (From Defenders) which I did not know came, I was not home but my Nanny wasHe told me that my monthly fee would be $a monthI told him that that was not my agreementI told him that I didn't want the serviceHe said, since he had already finished the install and I could call to check on the priceHe said he would be back within 2-days because my Nanny could not sign the Contract/paperwork -He also did not leave all of the equipmentI called on February 8th to find out why my monthly payments were so highI spoke with Alex #and he told me that that promotion was only for a landline and the pric

Had appointment with ADT (Protect your home) technician to talk about installation of security system with additions added, due to limited finances on that date to get everything added, technician added what he could and would be back on 3-2-to finish install, due to technician coming back on 3-technician's system made that appointment a service visit instead of a installation visit, the difference between the was for install and for serviceI was not willing to have anymore money added to bill in which would make flex payment higher and only solution to be found per technician's boss James was to cancelI did make attempt to email in to ADT cancellation notice, but evidently they never received and are now saying I'm locked into contractSpoke with Mia in Account services with Defenders and they were unwilling to cancel, but were willing to have dedeuctions made to get correct amount for installation, but I did not want their service and they were unwilling to help

I am super excited to finally have the protection my family deserves We've talked about home security for years but we finally took the step to protect what we've worked hard for, BEFORE a break in occurred The technician was very knowledgeable, friendly and made the process easy to understand My kids are older teens but I now have the added security knowing they have a panic button if they're scared or they can activate the security system while they are home

Under the name of ADT this company was soliciting in our neighborhood in HelotesEven though our neighborhood has a large "Do Not Solicit" sign, they carried onWe explained that we were not interested, and the salesman very rudely said to my wife " Ok, God forbid anything happen to your family"This came off threatening and ulvery professionalI called the company to let them know what kind of people they have walking the streets, and Tim would not do anything to jelp but try to sell me servicesDo NOT do business with this company

I searched online for outdoor cameras, filled out a questionnaire and Denderss contacted me stating they ahead cameras for outsideI stated that I wanted outdoor cameras and they proceeded to tell me that they could install the cameras and gave me extra credit towards the camerasWhen they came to the house to install the cameras they stated that the cameras were on back order and they will come back out to install them I informed the technician I am a disabled Veteran and one of my disabilities is paranoia and that I have one camera already in place from my existing security company *** ***The technician informed me they could come back out, at that point that came trying to sell me on the systemThey called their boss and their boss made things worse he proceeded to yell at me on the phoneI have the phone back to the tech and told them I am done, I want them out, the technician asked could he finish his presentationHe had a trainee with him at the time, so I told him th

I was verbally told by two different people that my monthly service charge would only be $plus taxAfter installation was completed by an incredibly nice and humble technician where I trusted what he told me was the truth so I sign my paperwork without reading the fine print.....big mistake!...I find out that the monthly fee will be $because I do not have a land line phoneNO ONE told me this prior to agreeing to purchasing equipment or the serviceAlso, I was not told during the initial sales conversation that I was agreeing to a month contractDid not find this out until the technician told me at installationThis did not matter to me because at $I was happy to continueBut the misrepresentation of the monthly fee is why I am extremely dissatisfied with this company and want others to know before they buy

I purchased home protection monitoring equipment from Protect Your Home They came out to install and get agreement signed on Saturday October We signed an agreement and I was given a Notice of Cancellation form in which I was able to cancel the transaction, without penalty or obligation within business days (so until midnight of 10-12) On the Notice of Cancellation form that I was given it says to cancel the transaction, I need to fax a signed copy of the Notice of Cancellation to the fax number provided on the form We faxed in the notice of cancellation at 2:10pm on 10-(well within our cancellation window) We have a copy of the fax transmission sheet showing that the fax was successfully sent I have called repeatedly, and I am told the fax was never recieved We faxed the notice of cancellation in again on 10/and again on 10/15, each time making sure to include the fax transmission sheet showing the date and time stamp of the initial fax The last time tw

Salesman told us equipment charge would be taken out time per month for monthsI didn’t see the concract that was supposed to be emailed to meI haven’t received any email from ADT! After my complaint to them, they sent me documents titled Requested Documents, not ADT or Defenders Inc!
The equipment turned out to be instead of totalWe tried to get them to take out the extra equipment but they refused! They said the salesman lies a lot! They also said it was too late and I told them if I had known the 3rd pmt would be taken out, I would have cancelled on time! We are elderly and on a fixed income on disability! My husband is and disabled because of his back! I am disabled because of Severe Depression and Anxiety!

Had security system upgrade installed on February 6, and pointed out to the tech that the system was showing "trouble" alert signal Tech stated once the new equipment was installed the trouble indicator would no longer show Thirty minutes after tech left my home a trouble indicator light came on along with a constant beep I texted a picture of the indicator light to the tech and was told to wait thirty minutes before the light would reset itself and go off The next morning the trouble indicator light was still on so I text another picture to the tech and told him that I would phoned the company to address this issue I phoned ADT/Defender for this issue and was put on hold for an extended period of time, talked to harshly and transferred to 2+ numbers before I could get help February 9,tech came out to downgrade me and fix the trouble - he down graded me - state that he fixed the trouble - the system trouble soon showed up again along with a continue beep I imme

I canceled contract with ADT on Security system installed on I started having electrical problems within the next weeks when I would plug in an electrical appliance the breakers would blow and would have to be replacedI have anxiety health issues and canceled for both health and electrical reasonsThe system was removed on and electrical problems stoppedI was charged $when I canceled and would like a refund under their month money back guaranteeI also filed a complaint against the ADT dealer PROTECT YOUR HOME for installation feesThank you
Product_Or_Service: ADT home security system
Account_Number: ***

In October 2017, I contacted Defenders for information regarding their home securityAfter speaking with the representative, I agreed to schedule a date to send a technician in order to move forward with the product and serviceThe technician came out and I later found out that the representative I had spoken with lied on several accountsI had to call time and time again to file a complaint because everyone I spoke with refused to escalate the matterFinally the complaint was filed, after over a month of back and forth, and it was confirmed that I was provided misinformationI requested to have the product and service removed and scheduled a day for the technician to come back outThe technician came and spent hours at my home negotiatingI finally gave in agreeing to accept a refund for the additional equipment purchased, courtesy gift cards, and a couple months reimbursedI was so hesitate because of the misleading information previously provided and awful customer service t

nI was interested in purchasing an ADT Home Security System and responded to a flyer from ADT I spoke with a representative who provided his name, Chris ***, and ID#*** giving me the sense that I was speaking to a legitimate individual that I could reach out to again if necessary Chris discussed my needs and the package details He schedule a technician for the next day The technician installed all the equipment and then drew up the paperwork The cost was more than I expected and I also did not qualify for some of the promotional items I signed a DocuSign agreement on Nov anyway because the equipment was already installed and I also was comfortable that I had an ADT home security system - wrong! Within hours of installation the fire alarm malfunctioned, then I received a notification that the key pad was malfunctioning and then on Monday 11/a door sensor malfunctioned The system cannot be armed due to all the malfunctioning units I called the tech for service

Defenders protect your home, a company that installs alarm systems for ADT was at my house today to install what was to be a free alarm systemAfter trying to sell me a $5000+ system I finally had them partially install the promised free systemThe tech did not have the correct products with them and installed a partial systemThis system was "working" when the tech left so he said but upon trying to make a phone call hours after he left, I realized that the alarm was not active and my phone line was downThe company has a hour customer service hotline but no hour service techniciansI now have to wait for an appointment and miss work for their egregious errorThere is no way the system was working when the tech left and then hours later was notThis is a terrible company and their "parent" partner in crime told me (ADT) that it was not their issueHow can sub hire a company that represents you and have no responsibility for them!

I signed a contract with Defenders security PROTECT YOUR HOME authorize Dealer for ADT, last July to my great surprise my alarm service has been canceled I contacted ADT I was told I have to take the matter with Defenders I called Defenders did not get any ware with them today I got a bill from Defenders charge me for months service and the reason given to me from ADT is my account was sent back to Defenders for billing please note I am the customer and in the middle of confusion with ADT and its authorize dealer Defenders I will tell you the service from DEFENDERS is the worst in customer service I just got a call from Defenders in the middle of typing my complaint agent name is Emelly ID # she was very rude to me on the phone I still does not have service at at my house all I want at this time since they are the one that have canceled my monitoring just sign me out off the contract and let me go my way with no penalty
please see account # for ADT Statement ***

Last summer (2016) Aaron M*** that worked for defenders (protect your home) came to my house to give me information regarding a new alarm system I told him I was hesitant on getting the alarm because there was a chance I would be moving in He assured me that was the one loop hole in the contract, was if I sold my home or moved and could not take it with me due to another alarm being installed I can get out of it At this point I trusted his information and went forward with getting the new alarmFast forward several months ....I called the company some time in March or April to have my service cancelled on May 9th due to my house being soldAt this time I was told I can not cancel and I can transfer the service to the new owners or to a new locationI tried explaining what I was told from the sale's guy and they told me too bad you are responsible because your contract was for years So I was really up-set and frustrated and decided to ask the new owners if they

We were requesting to cancel our account due to salesman deceptionWe were instead advised they could refund us the 729$ equipment fee instead of cancellingwe accepted, however days have passed and we have not received a refundUpon clling customer service, we were advised it was never processed and they would work on it but no manager was never made available to file a complaintupon a 3rd request to speak to a manager we were placed on hold and then hung up onafter calling back through adt corporate connecting us we were reached a managerthe manager said it would take another 5-business days to refund only if a billing manager approvedA billing manager was not available to approve it even though we called the billing customer service