Protect Your Home

The sales rep.,Carly and Installation guy both repeatedly lied to me and my fianceWe asked them if a landline was needed for the promotion and if we needed internet as well as the cost which was supposed to be$maxThe took $and when I called in to get an explanation another repWas supposed to send me the cancellation paperwork, a refund, and was supposed to call back and never did anything, didn't even make a noteI called when that rep was to call back and never did and the cancellation paperwork was sent and again a refund was supposed to be issued and never was and when I got the cancellation paperwork I told the woman who sent them finally that there was no way I could get them out by midnight that same night and she told me I had days to sign and mail them back.on the 3rd day I called in again no refund,I already put the cancellation paperwork in the mail and upon talking with several repsI asked for a supervisor and when I was finally able to get get the r

Spoke to the sales department via phoneI was promised a specific security system including upgraded equipmentThe representative promised me he had built in my preferences and the technician who would come to my house would have full knowledge of what we discussedI was also promised that after the technician reviewed my security system with me, I would have the option to walk away and the $installation fee would be refundedNone of this was true
The technician had no knowledge of my preferences and equipment requests fielded by the sales agentAlso, before the tech would even discuss my security package, she insisted on installing the main panel into my wallI later discovered this was to ensure I could not opt out and get the installation fee refunded
When I did walk through my preferences of equipment with the tech, I was told she would need an additional $1,because the credit I was provided by the sales team was not enough to cover what I wantedThis is when

In January I contacted ADT (Defenders) to service my alarm system at my homeI agreed to their simple package which I have confirmation of in writingWith this confirmation it also shows that I owe zero balance, but in January, February and March I was charged, over $each month (over $1,200) for equipment I do not have in my houseADT (Defenders) representatives came to my home on March 14th and confirmed that I do not have this equipmentA week after they were in my home I spoke to a Defenders representative where she confirmed that the information was inputted in their system and that I should expect a refund within daysThis past week I have received two calls from Defender asking me for the remaining balance, when they check the notes in their system they do see that the equipment is not in my homeThe first attendant was Sierra whom immediately noted that correct, the equipment was not in my home and she would be forwarding this information to her supervisor, JonTo

I contacted the business three days after installation, August 15, at 5:p.mEST and lasted minutes due to issues with the credit in which was to be applied to my account and was not applied Customer support offered a $credit for my account disseminating the installments to (1) $550.00, (2) $(3) $(4) $0- as this would be voided altogether After reviewing my credit card statements, it was noted that the third and fourth installments were charged to my credit card at $and $ Again, I called customer support on November 28, at 1:p.mwhich lasted minutes and was promised a response within 24-hours after which the assigned supervisor would pull and review the calls also noting that there were no notes in my account files for the call dated on August 15, 2017, also no response was not received I then followed up again with customer support on December 05, in which I was connected to the same individual I spoke to on Augu

*** ***, MD
*** ***, JD
Post Office Box ***
*** ***, *** *** ***
January 8,
Corporate Headquarters
Defender, Protect Your Home, ADT
Priority Way South
Indianapolis, Indiana
ATT: Executive Management, Supervisor
RE: Reference number ***
Date, August 17,
Dear Management Executive,
I believe I was the victim of a “bait and switch” situation perpetrated by your company representative from ***, Florida
On August 17, 2018, my wife *** and I contacted ADT Protect Your Home, Indianapolis office, dinumber of 855-875-1722, Reference No ***We spoke at length with customer representative Andrew and supervisor Tom about potentially switching home monitoring providersWe specifically requested information on using our present monitoring equipment already in place and possibly adding an indoor camera, new key pads and additional sensors
We were assured there was a no c

The installation tech that come to my home sold me a outdoor security camera then tells me he can’t instal the camera another technician would have to come and install the camera but left me a indoor camera to use After a couple of weeks I trying to get the camera installed defender informs me that the tech was not authorized to sale a outdoor camera and there was nothing that could be done When calling customer service I asked multiple to times to speak with a manager or support about the issue and was refused the ability to speak with a managerAlso when the security system was installed I asked the technician when the bill would be due and was told about days the next business day the try to take a withdraw for months of service

I have had Protect Your Home as as authorized dealer of ADT since around July of When I signed up for the service, my husband put his card on Auto-Pay so payments would be automatically deducted from his account In December of 2015, my husband lost his debit card, so the payment did not process
When I was contacted by a representative in December, I made the payment that was missed and also gave them my husband's new card information so the payment could be taken out through autopay
Payments made:
12/- $
12/- $
01/- $
02/- $
However, since December I have been receiving daily calls from Protect Your Home representatives and from the automated billing service claiming that money is owed on my accountMost recently, I received a letter from the collections department saying I owe $in past due payments
I have tried to call Protect Your Home on a number of occasions to fix this issueEveryone I talk to is set on the fact t

Sometime after May 1st I received a letter which I initially thought came from ADT SecurityThe letter was special offer as a former ADT customer to reactivate my security monitoring systemI read through the offer and on May 9th called the number provided to discuss what I read with a representativeAt the time I thought I was calling ADTHowever, I in fact was calling one of their authorized dealers Defenders, dba Protect Your HomeThe letter I received does actually indicate this, but not very prominentlyRegardless I discussed the offer with one of their representatives and was told that if I reactivated my system someone would come out to check the equipment I already had in my home to make sure it was working and then they would install two new digital keypads for the systemI was also told that monitoring for the first months would be $19.95/month and then would increase to $from months through as it was a year service contractI was also told there

Hello we submitted an online complaint over a week ago and we haven’t heard back yet
I, ***, called ADT to get a home security set up at in my new homeBeing told I had business days to cancel if I didn’t like it
Once system was installed, the tech that defender sent was needing a signature from me to sign the agreementI told the tech to wait for a second for I was busy dealing with *** *** This is were he issue started, the tech then had my wife sign for me on the agreement so he can get to his next jobI didn’t like the fact the tech made my wife sign for me when I told the tech waitOnce we finally got settled I called ADT Monday to cancel my service they gave me a fax to send my cancelation letter and I didLater I got called by defender that I was past my days to cancel because they considered Saturday a business day, I then stated ADT did not mention that on the phoneI continued to then agree that I never signed my contract that their tech made my wife sign

Contacted company to install service on my second home which was a rental I already have ADT on my primary home I was informed that they must run a credit check on *** I even (on a recorded line) inquired what was the reason since I already had a credit run (

I never thought I would find myself wanting or needing a security system But my situation changed and ADT put me at ease Jonathan the tech that installed my alarm, took a lot of time to make sure that I was getting the security system that fit my needs

I called ADT inquiring about promotional advertisement I received in the mall to check on obtaining new service for alarm system with a price of per month as seen on the advertisement I set up an apptfor next day (October 21st, 2017) to discuss installation Gentleman on the phone explained what I would receive, the latest and greatest bells and whistles, he said, for less money than I pay now He said I would get a new panel, sensors, dollar gift card, key remotes, smoke alarm, and have money to make purchases for any additional items
Ryan comes from the company Defenders, he comes right in and takes the panel(old company) off my wall He checks the basement ( I already had a previous alarm system) and says this should be an easy switchI kept asking about the price He assured me the price would not be more than a month plus tax for a year contract I agreed to that amount, even stating you promise me this is the latest equipment for and I will

I have NEVER, not once in my life, written a review online However, due to my HORRIBLE AND EXTREMELY MISLEADING experience with Protect Your Home/Defenders (an ADT Authorized Dealer), I feel so strongly to try to prevent others from dealing with the sleazy company who took advantage of me, wasted my time, and left holes in my living room wall
During my phone conversation with Debbie on December 28, 2017, she told me she could honor the promotion I received in the mail for $(including a one year warranty) or $(including free labor and parts for life) plus a $installation fee She said I would receive a $VISA gift card in the mail She asked me if I had a land line and I told her no She NEVER told me this would be an issue and would ultimately cost me DOUBLE THE MONTHLY FEE
Then, on the same day, Howard, the "technician" (he is really a sales person who pretends to be a technician) showed up in an unmarked car (this was the first red flag) and immediately started to install the pad on the wall by drilling multiple holes in the wall I asked him several times about my package I stated the price Debbie provided me over the phone of $27.99, in addition to what the package included, which was one (1) motion sensor, door/window sensors, wireless remotes, etc He responded each time by saying, "I haven't looked at your package yet, but I will review everything with you." He was blowing me off and avoiding my questions I thought this was strange How could you install something when you don't even know what my package is? Why were you avoiding my questions? I tried to trust Howard even though I had a strange feeling thinking maybe this is the way they do this Shame on me I'll cut write to the case He installed the pad so that I was in a bad position once he told me at the end that the monthly fee would not be $ Instead, because I did not have a land line, the monthly fee would be DOUBLE (from $to $52.99) My husband and I were outraged because we told Howard several times in the beginning of our interaction that we did not have a landline He knew! But he proceeded to drill holes in our living room wall so that he could wezel his way into a sales that would have cost us double each month then agreed upon with Debbie We had Howard remove the pad leaving multiple holes in our living room wall, our time wasted, and feeling completed taken advantage of We are in the process of getting estimates so that this disgusting company pays for the damage done to our house I have never dealt with a sleazier company in my life

Right before mother’s day we reached out to this local authorities “ADT” dealer to install security service in our homeBig mistake, when the guy gets here he promises all these free things to make sure we take the serviceWe agree because it sounded like a great offer but we were lied toWe called the service back a few days later because our service did not work and they told us that none of the things we were offered were in the contract nor notedSo after a several calls we were able to get everything figured outThe next issue was that our serviceOur ADT system has displayed connection issues since day one, so we called them and told them that if they don’t fix it then we don’t won’t itThey stated that they had to come out times to service the system and if they don’t fix it then we can cancelSo now it’s after the third service, nothing is fixed so we call and cancel and they tell us no and offer to come back outNow we are upset so we cancel our card because they ke

THE ABSOLUTE WORST COMPANY! Do not EVER waste you time, money, or energy dealing with this companyYou will be told different things by different peopleThey will nickel and dime you for every penny you have and if you don't cancel in time days (Even when you are still in your day period) they will charge you $to cancelThey don't abide by their adsThey charge you for things that should have been free and "complimentary"Never againWish we would have never wasted our timeHorrible customer service reps, not to mention absolutely rudeThey will take advantage of you any chance they getCan't say enough terrible things about themIf I could give zero stars I would
Within our days we were going to cancel and things were going to be taken out, we were told if we kept the basic items we would get a refund for the things removedWe've been told a refund was being processed then we were told we weren't getting one at allWe've been told different things and given different excusesIt's ridiculousPlease try having almost $taken out of your bank account and living off of $for weeks and let me know how it works out for you ????

I have a contract with ADT security company ( defenders inc dba protect your home) for 3years and it is defferent from when I contrated by phone a first the installation fee will give you free gift cards I want to and receive gift card so I honesty hope you have gift card and Customer Id-***

I live in *** *** ** and I got a flyer I was going to go with another company but called this flyer and my sister has adt so I though they were good the lady said I would be getting all this stuff in the flyer free almost everything windows and doors sensors a visa card for $so I canceled the other people and went with them and understand I thought they were adt that I was dealing with themself it was not it was defenders that work with adt we worked out stuff with the lady by phone then the guy came out to put it in for $i though yes it was $just for them to install they started the install riped out my old system then stoped and said it was $for everything and I up grated to wyfi and they said you get a free camera in the add also no to add a camera ya they will give it to you for $they don’t say that in the add no free sensors stupid me I signed the paper work because it was half way in and they just put a hole in my wall I called back three times asking about the flyer and everything they said was free was not they basically said the flyer was lying and free was not really free still don’t have a free $visa card thats a lie to now im stuck in a two year contract my sister went through adt themself she pays less way less a month everything was free she got a free month and a free camera no hidden charges for that adt I would get ride of this company guaranteed in two years im done wont go back with them ever please don’t fall for them even talking on the phone lady gave me all kinds of stuff and promises and the installation guy gave me none of that plus I paid $pluss $installation I was not promised that the other company was way way way cheaper but I went with defenders because they said they had and promised better so ripped of adt and defenders you should be shut down never ever recommend you ever such lyiers nobody could help get me out of this contract im done with you bad business and they are ruid very ruid

On 7/31/I had an ADT system installed in my newly constructed home I advised the technician that I already had five smoke alarms in my home and did not need another one I recently retired from the Foreign Service, in June and did not actually reside in my home until September I began to notice that in addition to my monthly service charge $ that I received another monthly bill from ADT for $ I was told it was for additional equipment I had requested I continued to communicate with ADT and finally printed out my contract that showed a smoke communicator for $ I found it strange, since I had not requested that equipment I then actively went throughout my home home and found the device hidden behind one of my smoke detectors I made an appointment 11/8/with ADT to have it removed only find out that Defenders (installers)had placed it there with no corresponding location that ADT could find I had it removed by ADT and requested a refund to which they s

They were suppose to refund me money paid to them after downgrading the service I haveThey came and got the equipment but would not refund my money bavk

This company aggressively marketed me for adt alarmI was promised a rebate on a debit cardIt was never received I have called and called finally today they told me that I am not in the rebate program I got multiple direct mail from them They are trying to cheat me out of my rebate I want out of the contract if they don’t sendMy rebate