Protect Your Home

We received a $27.99/month offer in the mail, called to start new service and scheduled an installDuring the call we even asked about wifi service and signal reliability, yet we were never told that this particular offer required a land lineWe don't even have a land line, nor was this ever brought upWe were told that the first auto-deduct payment would be higher than because it would start mid-month and that it would be pro-ratedThe day of install the technician arrived and installed the system, had us initial a pad stating that the technician had arrived as agreed and installed the equipment, no terms or pricing was mentioned(one set of initials) Once the first month's payment posted and was higher as mentioned in our initial call, we ignored it as this was expectedOnce the second payment posted and was $instead of $27.99, we called to find out that we're in a contract for the higher amountWe had never received a copy of a contractWe found out about the la

Excellent service and the personnel were very helpful with explaining the overall function of all equipmentExcellent

There are many issues that I experienced when contacting Defenders to get my security system installed, when the technician came out, and with contacting customer serviceI received a flyer in the mail from ADT regarding the installation of a new serviceThe flyer stated ADT was running a special that included a panel, sensors, a motion detector, and a key fob for free of chargeThe only thing that needed to be paid prior to a technician coming out was installation fee of $I contacted the number on the flyer and the representative made the appointment and advised that the $installation fee would be given back in the form of a Visa CardHe stated that the representative would be out at 8amOn April 21, 2018, the technician came outHe stated he wanted to do whats best for me so in order for me to protect my home, I needed more equipment than whats offered for freeBecause he seemed like he genuinely wanted to help me, I agreed to getting the additional equipmentHere

ADT technician was at my hone today and to discuss the new security system they were selling and If I agree they will do an installHe visited my home and told me he would like to check if the signal is reachable in my home before any installationI told him I will not be taking any installation with proper documentation and signatureHe said it is just a checkHe dismantlement my existing security system without my authorization and then started saying there is no power supply and he will need to move the panel, I disagreed to move the panel and after a lot of discussion decided I don't want the system and told them to put the system back to the state it wasHe put the power back and said he has not touched anything in the panelI disagreed as I got an alert that panel was tampered (as below)
Shushil's system: The Panel reported a Tamper at 4:pm on Monday, October
This is a monitoring message from MONI Smart SecurityLog in at http://www.alarm.com/us/Moni/

from the beginning poor service.taking my credit card & leaving the security sign on my porch
from the start -poor service I get sressed out thinking about it!!!! arguing name it should -haves- promises

I contacted ADT in late June and started health monitoring contractsFive days later I was approached by this business offering me the home security systemI thought it was part of the ADT services I'd already started and was informed there was no extra charge for it beyond the $installation so I acceptedThe associated monthly monitoring charge and year contract term was not explained to meIf it had been, I certainly would have declined the offerThe contract was electronically signed, and included an email address completely unknown to me so that we did not receive the documentsBecause I am elderly, my daughter has called this business repeatedly to try to cancel the home security portion but was told on more than one occasion that the two health devices and the home security system at the one location would be monitored for one monthly charge of $Initially she was told that canceling the home security portion would cancel all three servicesLater she

I had a security system I thought would be installed by ADT, but they use "Defenders DBA Protect your Home" as a third party vendorDue to the large number of windows in the back of my house, the most cost effective measure would be a glass break sensorI asked multiple times if a dog's bark would set it off, but was assured it wouldn'talarms & visits from technicians later reveled that my dog parking is setting off the alarmI was told by their representatives that if they made house calls regarding the same problem (and couldn't resolve it), I could cancel my contract (they record their conversations and I know the times I spoke to them so it can be pulled)After the third tech came (last techs advised the glass break sensor never should have been put in!) I called up to cancel but was advised I couldn'tI asked to speak to a manager but was told I was not allowed to speak to them nor would they talk to meI engaged in the assistance of ADT as they monitor t

Protect Your Home has the worst customer service people and installersI happily called to setup an installation and they said an installer would visit my home two days laterI was impressed that they were able to set up new service so quickly On the day of the installation, I waited for most of the window but nobody showed upWhen I called Protect Your Home, they said that I didn't have an installation for the dayAfter a little back-and-forth they indicated that they still can get somebody out there the same dayLater that day an installer showed up and worked for several hours to install the panel and sensorsWhile the install left some extra holes in the wall that I now need to patch and paint, I was generally happy with the level of of effort to get the installation done, even though it took quite a while
The issues didn't start until after the installer leftIn addition to the extra holes in the wall, the installer placed the sensor for one of the doors too close to

I’ve been on the phone with defenders expressing my issue for almost a month and no progress is being madeI was told months ago when I had the system installed if there would be an ETF the tech numerous, numerous times told me noHis name is Shane R*** and I as well to be sure spoke to the manager Shane B*** both assured me at the time due to my possible future issues which have arose that there would be no ETF within months if I cancelledAgain I asked a lot of times to be sureI am now extremely past my wits end with the lies and runaround this company is invoking on meI was mislead and now I’m being told that I’ll have to pay over 1k for a lie that I didn’t createIt’s not rightIt’s also not right that when I refuse to pay it’s going to hurt me for years to comeI’m and do not want a bad credit score because two people lied to me on behalf of this company as well as no one willing to help customers like me in this situation

Sales person lied and will not return calls Tommy said that I would have days to terminate contract He also failed to activate system immediately as promised Emergency contact were not called and home was broken into Contract was not honored and system did not work Local service providers will not return calls and I can not get confirmation to discontinue service with refund of payments Absolute worst service I have ever received

When I purchased the security system I informed the sales rep that I already had a fire permit for my previous system They said no problem Since I have had the system installed I have been sent a bill for a fire permit The fire marshall has not issued a new permit because I still one that is valid until 9/30/ I spoken to representatives on numerous occasions to explain this situation to them and I even scanned and faxed over a copy of my permit their representative However, I am still getting phone calls on this bill and I am told that it is in collections When I try to call the permit department I only get voicemail to leave a message and no one returns my phone call I am not going to have my credit ruined because they applied for a permit that was not necessary

This company lies and lies to you constantlyThey fraudulently sign your name to a contractPromise you things and dont deliver and refuse to put it in the contract or in writingDont trust this company and dont do business with a bunch of liars and forgers

I want the contract null and void because they let a minor sign the contract and an adult was in the house
The ADT representative suppose to put an landline in my home which they did not and the one that they wanted to put in which was higher than was they advertised

On February 20., 2016, a technician from Defender, Inccame to my house to install the Wireless security system To my knowledge I was receiving a promotion from an advertised flyer which is included in this special for $ After finishing the work the technician informed me of the other equipment he installed (without my permission) and quoted me a bill price of $and stated that I would receive a bill for payment and told me to sign his tablet I signed the tablet as *** *** since that is what my credit cards say I was waiting on the bill but never received it After receiving my credit card statement on March 30, 2016, I noticed I was charged $3,and a separate charge for $to my credit card which I never authorized I never knew about the total charges of the above amount prior to being charged I never had the opportunity to say I did not want the service because I never received nor signed a contract I asked for everything exactly that was a

My equipment was installed on Oct.31,2016, when the technician quoted me the price of the installation it was much higher than what was quoted on the phone 2days priorI was told on the phone it was a month, when the technician came it was per month I paid for installation on,Oct.31stwhen he came to my home I paid and additional for a sensor on my sliding door I was not understanding the extra fees that the tech.was telling me, I called DefendersThey explain to me all the extra fees that wasn't told to me priorAnd on the next day Nov.1, I was going to be charged for Octand Novmy argument to them was how are you going to charge me for Octon the 31st when the tech was at my home that evening installing the equipmentOn Nov29th, I called defenders to ask if I could change my due to the end of the monthThey stated that was due date was Dec.25thSo I said to the lady, so the next time I am charged is n the 25th of DecShe stated yes

On 8/27/18, I received an mailer from ADT advertising a $per month special I phone and spoke with an agent and confirmed that the monthly rate would be $per month for the term of the month contract Still a little leery, the agent connected me to her supervisor Again, I asked about the $per month He confirmed and to sweeten the pot, added in a smoke detector and extra key fob and a credit that could be used for additional upgrades I agreed and scheduled installation for 8/30/ The installer came as scheduled, walked through the interior and exterior of my home to make addition security recommendations He then spent a great deal of time "selling" additional equipment He finally began installation of the panel and sensors that were a part of the package Five hours later he presents me with the paperwork that indicated that the monthly rate would actually be $per month finally disclosing that this was the price if I had a land line At no point

We purchased a home alarm system through ADT on April 16, Unbeknownst to us, ADT contracted Defender to install the systemTheir installer informed us we needed a smoke detector in the atticSince we did not know and had never had an alarm system, we agreed to have this doneOnce the temperature hit on May 25th, 2016, the smoke alarm went off and the fire department was notified The alarm was a alarm due to the attic smoke detectorThe ADT technician then informed us, there should have never been a smoke detector in the attic as the rising heat will set it off As they installed other smoke alarms, there is no where else we need this detectorWhen I contacted Defender for a refund on the detector, they said I was out of the days warranty and they would not refund the money and disconnectedWhen I contacted ADT, ADT said it was Defenders issue and their was nothing they could do

My daughter purchased a new home in December of and I thought that a great Christmas gift would be the purchase of a new alarm system I viewed several security alarm advertisements however the advertisement from the ADT company looked like an excellent deal (free home security system, 7-free pre-wired door or window sensors, free $visa gift card and free keypad) All of the items were listed as an $value but listed at a selling price of $ I arranged for an appointment for December 30th At the time of initial contact with ADT, I was informed that because my deceased spouse had been a previous customer, that we were going to receive an additional credit of about $(the credit could be used to purchase additional equipment)
On December 30th, I was present upon the arrival of the installer but stayed only long enough to explain what I wanted to have installed, paid the $instillation fee and at that time changed the name on the account to that of my daught

I ORDERED ASECURITY SYSTEM + OUTSIDE CAMERAS ICANCELED AFTER IDIDNOT RECEIVE CAMERAS TECN CUT WIRES IN HARD WIRE TERMINAL BOX AFTER HE REMOVED EQUIPMENT ZONE 1+ZONE 2DID NOT WORK

I called protect your home because of a letter in mailThey gave me a price of $on recorded lineWhen the technician to install, he first installed the number pad and then he gave me different options to choose ranging from $3000+ to free (useless)I finally agreed for $worth of equipmentTechinican did something on his ipad and asked me which signature I want to selectHe didn't tell me that I am signing some paperworkAfter he left I got an email with signed paperwork where he signed me for $per month and instead of $I was charged $1100+I called the Protect your home customer service and they told me that they cant do anythingVery unhappy how I was lied about pricingADT should put some checks and balances about how their providers are treating the customersNext I am going to call ADT and give my complaint to them