Protect Your Home

I spoke to ADT about putting a home security system in my home and we agreed that the monthly service rate was to be $per month and that they were crediting me approximately an additional $on top of the basic package that was to be installedI told them about the size of the home and the amount of doors in the homeThere was no mention of the service provider "Defenders" coming to my homeWhen the technician came to my house he started to drill and said he would talk to me after he put the keypadAfter the keypad was installed he walked the house and said that it would cost over $to do the full jobI told him that wouldn't happen and he tried to drop it to $Eventually he only did enough for the agreed creditWhen I signed my contract on Docusign, the new monthly rate was $per month! I asked him to tell me why and he gave some half *** explanationHe played ADT offWhen I called ADT they have now said we have to contact DefendersVery very sad! Ba

The business is stalling refunding my deposit of $made on Jul 24, for the installation of a home security systemI cancelled withing the hour, but have yet to receive my refund back to my credit cardI called the business several times and was told the funds have been returned, but as of today, Jul 27, my credit card company, *** ***, has no evidence of that

I chose ADT Alarm System because of their camera options, and the special they were offering at that timeOnce the installer appeared at my home, it was then communicated to me that they were a contractor of ADTThe technician and I went over what system I wanted, along with pricing/promotions being offeredThe initial day, the technician did not have all of his equipment to complete the installation, and had to use my personal tools and ladder to assistI asked him to leave my home after a hour installation, and it was past 10pmHe stated that he would return the next day, which was a Friday AfternoonAgain, he was ill-prepared and another tech had to bring toolsMy house was damaged in the process, which I filed a claim for, and have not been repaid after months of submitting documents/receiptsMoving forward, I contacted ADT/Defenders the following Saturday and notified them of my cancellation requestI was emailed documents to sign/fax by midnight of August 14thI faxed

Defenders fraudulently forged my signature for a contract, using customer name and attached to my social security number
Defenders is now fraudulently charging me for services not rendered

We received an unsolicited brochure offering new installation for $27.99/monthIt states "It's all you need to get set up and It's all for FREE with your monthly ADT monitoring services."
Unbelievably, the technician arrived (pleasant enough), proceeds to install the main box on an agreed upon spot, walks around with us and asks where we want sensors installed, and then tells us it will cost $4000,00!!!!!!!!!!!! Appalled, my husband informed him he could take the equipment out, patch the holes and paint the spotThe price started coming downHe left for a couple of hours as I had left for awhileWe decided to eliminate several windows from the sensors to get the price down to $THAT IS NOT FREE!!!!!!!
We object violently to the marketing practice of installing the equipment and then naming a price, we object to the seriously misleading (if not lying) brochure, and seek the $back
The technician specifically stated the $was for the equipment and not his servi

Representative came to my house and blatantly misinformed me of the different plans that were availableHe promised a $plan which would work off my wifi, after calling ADT headquarters I am now being told that this plan does not exist without a landlineI have this in writing, cell texts from the representative and also on the completed forms he left behind

Back in January of my boyfriend started a contract at our old placeWe had the services transferred to our new placeThings didnt work out between us and I ended up having him sign a quit claim and he no longer lives hereI contacted ADT to get the contract transferred to my nameThey told me I had to get him on the line to agree to it and contact DefendersWe didThey said we couldnt transfer makes but he could add me as an authorized userThis is recorded so you can listen to him agreeing him wanting to cancelI am worried since his name is still on the contract that he can remove me as an authorized user and do somethingHe has been to prison before and has two strikes and I am concerned for my safetySince he is on the contract he's technically not breaking inI believe he is on drugs and may try something in the futureIm asking you to make a one time exception and cancel this contract without a fee associated with itPleaseAs I stated, I am concerned for my sa

We ordered the Defenders alarm system in May, just after we moved to our new homeWe were promised free installation (my husband paid $100), free equipment, $per month as well $gift card (which we never received) and days money back guarantygentlemen in willful ways pressed my wife the equipment worth over $in monthly rates, monthly charge was almost double of $She was promised days to cancel or changed our mindI changed my mind right away after I found out about this rip offI called the company to send someone to take this expensive things ASAP, install what was promised and go back to the $rateI was promised all of that over the phoneThe next time when the same gentleman showed up to fix the issue, took only camera and left other equipment how it was, but promised that the issue will be solvedThe issue was not solve in the spite of many phone calls us to the DefendersThe company ignored us, they blamed us for all unfair service because of lan

I put in a request with ADT to gain some more information for a home security setup I then received a call from Defenders - ADT Authorized Premier Provider (07/10/2018) and spoke with different people (Adam ID# 19650, and Chris ID# 3680, reference # ***) We discussed options and upgrades and they stated in order to set up an appointment to review the merchandise and decide if I wanted to have their services I needed to give them a credit card number or bank account number I did not have my credit card at the moment I then mentioned I did not currently have the funds in my account I was told that it was fine I would not be charged ($104.94) until my appointment and if I decided to have the serviceAfter then giving my bank account number we then scheduled an appointment for 07/19/
On 07/13/I was charged $and then because I did not have the funds in the account at that moment I was charged an additional $in overdraft fees
The customer service d

On October 8th I called into defenders because of an advertised promotion they had for home security systemI recently let my other company go because they were getting too expensive; had a break in so I needed new serviceI decided to call inThe guy got got me in and asked me what was I looking to get I explained to him everything I had from the previous companyHe got me approved and got me in for the $installationI constantly asked him about one of my services (door lock) and he kept brushing me off like just talk to your tech about it so I said okThe tech arrived on 10/and listed everything he was to install and to my surprise the door lock wasn’t on thereSo I said I needed the door lockAfter he takes down my old equipment and installs ADT then he says there is$activation fee for the door lock (even tho I already had one)I said that wan not communicated to me when I signed upI called in the following day and asked why is that necessary as the previous company included all that; they said it’s just an activation fee that needs to be paidSo basically I have buy a door lock - so they offered me two gift cards - that probably won’t arrive to me for another weeksSo like my house ‘armed but not locked’Fast forward to today when I am looking at my statement and it’s higher it’s dupposed to beI called and asked why is my bill high than what I was toldThe rep said well because you have the ADT pulse app which allows you remotely arm your houseI asked him at what point were they going to tell tell me that just to use an app was gon cost me an extra $on my bill (mind you the promotion was $but they said they had to charge me $because I don’t have a landline)Then I asked him about my thermostat which is another feature I asked the sales associate aboutHe says to me that’s not something they offer in my areaSo I would have to buy a thermostat out of my pocketThere is NOTHING they can do for meSo now I am stuck in a contract paying more than what I was quoted, a door that I can’t lock and thermostat that I can’t change - where it’s getting colder and I can’t even adjust my heatI have two young kids - this is not cool

I was promised two hundred dollars in VISA gift cards for signing up with ADT, but never received the gift cardsI signed up on June 25th after reaching out to ADTThe agreement was that I would receive 2-$VISA gift cards to help offset the initial feesThis was originally on the website, but is gone nowI asked the installer when they would come and he said in a few weeks in the mailThey never came and my complaints via several emails to ADT have been ignored or passed along to someone else who does nothingProvider # is *** Defenders who is their installer, which I was not made aware of eitherOverall this is a scam to get people to sign upSeparate complaint filed against ADT in Florida

Cecil was great, very informative and made sure I understood everything before he started the installationHe was very efficient and neat the process went very smoothly! He also tested my knowledge of the security system before leaving which I really appreciated!

This complaint is in regards to an alarm system which was supposed to be installed at the home of *** ***, *** *** *** *** *** ** *** A call was made to schedule an appointment in March The rep on the phone indicated they could not pull a credit report on *** ***, for unknown reasons, as Ms ***’s credit score is 800+ “ADT” asked if there was someone else at the residence who could have a report run so an appointment could be made We were specifically told they would; not schedule an appointment without running a credit report, so I, *** ***, provided my personal information including SS# and an appointment was scheduled *** *** had ALL conversations with ADT personnel after I authorized a credit check Prior to the appointment being scheduled, it was explained very specifically to ADT that we cou;d NOT have the “account” under the name of *** as the property is owned by *** ADT indicated that would be no probl

The first issue is with regard to business practicesOn the phone, when booking services (to have a home security system installed), I was quoted a price and assured it was adequate to cover all my needs When the technician arrived, who I later learned worked on commission, he quoted me several thousand dollars over the original cost Every amount he suggested seemed to made up off the top of his head until we negotiated a price I accepted However, he was very unclear as to what he was installing and installed items I explicitly stated I did not want I called within hours to have these items removed from the home A technician did so I have never received a refund for the items removed from the home despite calling repeatedly Additionally, on a monthly basis I am being charged for Pulse, a service I do not have Despite calls to let them know about this overcharge, and being assured I'd receive a credit in October, I was again overcharged on Oct8th I have NEVER be

Home Defenders came too my house on 08/10/too install ADT Home Security.,On 01/we were having problem with it so ADT scheduled a apton 01/31/for service repairADT service r tech came too my house and informed me that the towers was updated and can no longercommunicate with my equipment,need too install more ir wires in wall and a antenna, my landlord said no more installed,ADT tech informed me that I have a month money back guarantee satisfaction so he then disabled my service and informed me too contact customer service., which I did and they state that's not true, but they are goibng too charge me a early termination fee, I don't see how its my fault of the contract if the equipment no longer will communicate with towers anymore.They will not work with me and I have contacted my credit card company too freeze them form taking anymore money

ITS A BAIT AND SWITCH OPERATIONBOTH THEM AND adt ARE NOT OPEN AND HONEST AND ARE VERY SHADYnow im saddled with some bill for a year contract which is bull and only because I wont install at my new placethey said if I sign up for a new year contract and install then they can pay off my past due amount to ADTbut yet when I call ADT they tell me I have to deal with defenders and I keep getting bounced back and forth this whole thing is ridiculous and not on the up and upstay far away from them and ADT

They baited and switched me and the tech that installed my system forged my e-signature on a contract that ended up being double what they told me I was going to payCalled up to speak with the manager and she was completely heartless and didn't care at allThis company is a disgrace and they are doing nothing about the tech or my contractUnbelievableI can only imagine what they have done to other familiesI am a single mom with two girls- they don't care one bit that they are disrupting our lives

We have had several issues with this company from the startLet me start by saying I was out of town on my way home when the young man came to our home and set up the instalationHe put different sensors in the wrong place one was a smoke detector was placed within foot of my stove and a motion sensor was placed in a spot that wouldnt pick up half the room .when he was done he asked my wife to sign his invoice and she did (sign her name ) well then he came back with he needed her to sign my name , I was traveling and unavailable so she didnt want to then his company sent it back and said she needed to sign my name to the invoice.Tthey did send someone out to fix that issue with the sensors but about a week later we kept getting alarms, we called and reported it after ADT called and told us it was going offafter several times of this happening I called and told them to cancel my service and to please pick up there faulty equipmentAbout a month later I received a bi

I have sold my house and moving to an apartment complex that discourages alarm systems in there propertyi discussed maybe allowing the new owner of my home to take over the contract in her nameI was told that I would still be responsible, either for the contract or 75% of the total if I break the contract

Defenders/ Protect your home - Is a company to stay away fromI am still surprised that ADT still does business with them, as there several complaint against themDefenders are just SCAMMERS whoe used ADT and cheat people