Protect Your Home

After Protect Your Home installed system on same day, I left on plane back to NY for monthI was not aware of days to cancel services or a contract for mths with themI tried numerous of times to low money payment because I wasn't using any of features being charge for monthly One day I received calls from this company, received no cooperation from telephone agents but meantime receiving emails with lower monthly promotionsHowever, I did not sign anything to discontinue services and received letter from attorney for $Disputing charges for service I did not receive totaling this amountSo far no respond from company

***Last year when I bought a new home, I signed up for ADT through Protect your homeI was paying premium for about months when I found out that security system was not workingApparently there was some internet issue and ADT could not fix it even after sending their agent like times to my home, for which BTW I took days off that were without pay because I had recently changed jobs
When after visits when they could not fix it, they cancelled my service and I stopped getting billsThey also gave me a $gift card to somewhat compensate the money I had already paid to themEverything was okie so far
But after about months, I started getting calls from Protect your home saying that I need to make my paymentsI called them back and explained how ADT had cancelled my service themselves so I should not be asked to pay for the contract cancellationThe agent said he will verify this with ADT, but I kept on getting system calls like everydaySoemtimes I would pick

I woukd select stars but that is not an optionI cancelled timely and this scam company continues to bill meFuling a lawsuitSTAY FAR AWAY

Sept contract states "no increase in charges unless notified", we were not notified and charges increased Apr As per contract,"IF I OBJECT IN WRITING [NOTICE DELIVERED TO DEFENDERS BY REG MAIL ON 06/26/@ 2:33PM] WITHIN DAYS OF RECEIVING NOTICE [NO NOTICE EVER RECEIVED] OF INCREASE, & IF "DEALER' DOES NOT WAIVE THE INCREASE, THEN I MAY TERMINATE THIS CONTRACT EFFECTIVE DAYS AFTER DEALER'S RECEIPT OF MY WRITTEN NOTICE OF TERMINATIONIN THIS SITUATION, I WILL NOT HAVE TO PAY THE CONTRACT TERMINATION CHARGES DESCRIBED IN EARLY TERMINATION
I called Defenders on Aug 01, to further confirm cancellation and was transferred to an ADT representative who said ADT was not notified of letterContract states notifying Dealer which is who Defenders is/was and that was doneADT representative Gregory said she is not authorized to cancel and honor contract because ADT was not notifiedI stated that as per contract I notified Defenders, who is/was the ADT Dealer as c

THE WORST EXPERIENCE EVER!!! If I could give zero stars I wouldBiggest mistake I ever made, is calling this companyI reported ADT Defender Security to the Revdex.comThis company is a bunch of thieves and liarsI don't even know where to begin
When I made my first call I had spoken with a sales person and supervisor Jordan J*** Employee #We agreed on installing indoor camera and outdoor cameras, maybe I called to reconfirm something and spoke with, I think Ervin employee #He confirmed the exterior and interior camerasLondon from Defenders came out to installed the cameras and systemHe said they were out of stock of exteriors but will put in interior camerasI said no I will wait and he said okayHe will notify me when they are in stockSo the next day I call back to ask when the will have cameras in stock because my mom wants to get a system installed, they tell me they don't do outside cameras at allIt's been over a year!! I was so furiousI was lied to and scammed into signing a year contractThey KNEW they couldn't provide me with what I wantI spoke with April employee #the account service manager on July 9, said she was going to expedite my refund of $and $immediatelyAlmost weeks later, NOTHING!! I've called and called and I get the complete run aroundIf I could cancel, I wouldI will tell everyone to avoid this company

ADT Defenders is one of the worst companies when it comes to customer care, billing, and product quality I was having billing issues in September after multiple requests in months prior for the company to send me a bill in the mail to which I understood the charge of a small service fee to my address on file so that I could call at my convenience and make my payments over the phoneI had to call ADT directly in order to get someone to pay attention to me and my billing issuesI even asked ADT to buy out my contract with Defenders because, the amount of atrosis problems I was having with DefendersRepswould hang up phone on purposewhen you asked a question that was too difficult reps would hang up, reps would argue over the phoneetcAfter, speaking with a supervisor with ADT and Defenders customer Care I was told that September billing month would be taken care of after all the, "hassle" I had been throughAfter this, I never received a collection call until Dece

When initially signing up with defenders/ADT I was informed if I moved to a new address where an alarm system is not allowed or cannot be installed then my contract would be cancelled and I further fees or penalties incurred
I moved in with another person and am currently renting a room and they already have an alarm systemHowever Defenders /ADT charged me the remaining balance on the contract despite what I had been informedThey threatened to send the balance to a collection agency and were extremely rudeThe balance was over $1,and I was forced to pay it or else they threatened to send the balance to a collection agencyHad I know this from the beginning or had at least been informed I never would have used this awful, disrespectful company

On April 13, ADT was installed through a third party vendorThe install appeared to be going smoothlyHowever during a specific time during the install the technician asked to use the restroom, I consented and shortly after what appeared as the tech using the restroom there was a knock at the front door, the knocker as the sheriffs department had arrived to say they were dispatched due to a Alarm tamper callI knocked on the restroom door to show the tech was installing at the residentsThere was no company car so my assumption they would thought I was tampering with AlarmThe tech came out startled and kept saying I can give you my alarm tech ID# but never endulged into the informationThe tech said that I could have online access for more per month; not trueThe tech had me sign a waiver to offset any trial mode for the alarm system; trial period never waived; loss occurred on 4/16/due to no dispatch of policeSeveral malfunctions with system including wiring i

I had an alarm system installed on the 20th of May Since then I have had two different service men at my home to repair the system besides the original installer that's within a week and a half The system has finally been repaired so it seems so far But the inconvience and undo stress of the faulty system because I went out of town and couldn't use the system because of multiple alarms after being told for a second time it was working properly It took a third tech to repair the system The purpose of this system was to keep my house safe from a particular person while I was out of town and the company was told that before installation and at the second attempt to repair system
Also I have called on three separate occasions and had a tech call in to get a copy of my installation agreement so that I can submit for their advertised $gift card and have been told multiple things on different occasions and still have not received my contract I have less than thre

This is something that I made a previous complaint about the service for Defenders with ADTI had the service from August and I had been having many problems with the service and every time I called they told me it would usually be days before I could get an appointment and then it was with a hour windowI work jobs so it is very difficult for me to have to make appointments and then have a hour windowEvery time I made an appointment the service would start working again so I would cancel the appointment since it was difficult to begin withThen in May I got to the point where I just wanted to cancel the service and I was advised I would have to pay $1,in order to cancel so I file a complaint with the Revdex.comThey contacted Brianna from Defenders who contacted meShe said that in order to cancel the service without changes they would have to have a Tech come look at my equipment so I agreedWhen the Tech came to my house he said as soon as he looked at my equipment

I had a confirmed appointment this morning between and am for installation of a security system I ordered over three weeks agoI've been out of town since the order and only returned yesterday when I heard the two messages they left on my home phoneWhen I called back this morning they informed me theyd cancelled my appointmentNo email and no call on my cell phoneThey just cancelledThey are a "premier" adt service providerI beg to differThough they had the other contact info for me, they didn't use them before cancellingIt is extremely difficult for me to be home for an installationBut they said they would not come out todayThey have an A+ rating on your site, but I would caution anyone from doing business with them

After I contacted ADT from the flyer I have I was told that the amtwould be $99., I explained I would not have the money until 3/28/18, I spoke with Tariah S*** #I immediately got a call back offering me installation for $45.00, I agreed and set the date of installation 3/15/ After the equipment was installed I was asked what date could they take payment from my bank acctI agreed to 4/1/because I live off fixed income and the first of each month I get my moneywell, the next day they stole $out of my acctwhich overdrew my acct I explained this to the installer that I did not want payment on the 19th When I saw my account with no money I called ADT and was given the Defender 800-689-9554, I called and spoke to Maggie #who transferred me to and Manager Thelma 866-746-I asked why they stole my money she was rude and told me to send in the cancellation form and my money would be returnedI went and faxed the form on 3/17/and waited until t

They said they would install outdoor cameras and at the door and they don't even install out cameras come to find out
The installer said he would be back to install the outdoor cameras in a text message and never came back and he promised free ones to come out on WednesdayTuesday midnight was the cut off for the contract cancelation

September 18,
Revdex.com of Central Indiana
EWashington St., Ste
Indianapolis, IN
Defender Security Company
DBA Protect Your Home
Priority Way South Drive, Ste
Indianapolis, IN
Re: *** ***
Complaint No***
AcctNo. ***
Dear Ms***,
This letter is in response to the complaint #*** filed by *** ***By way of background, Defender Security Company DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT
We have researched into Ms***s complaint Our records show a refund of $was released on 8/20/for the double chargeWe also provided a refund of $to cover months monitoring charges, and that check was issued 8/16/2014. Finally, we did provide the customer with $in Visa gift cards to compensate for her troubles
We apologize for any inconvenience or frustration that the consumer may have experienced and we appreciate the opportunity to address her concerns
Sincerely,
Customer Advocate
***@defenderdirect.com

ADT technician installed their security system in my house on august 18,On august 28, 2017, the system malfunctioned that nightI called them they attempted to troubleshootwhich was not successfulThe customer service representative stated that someone would be contacting me within hour, which never occurredI called them back to inform them that the system had malfunctioned again this time the sensor fell off the basement doorI had to speak with them times before I could get an appointment for some to fix the problemSo I have been unable to secure my home for over 48hourI have not gotten a refund for the issues, nor have they credited my account for the services not brig accessibleI can be contacted via email/cell, *** or ***Thanks in advance, Ms***

In December of I called and had a home alarm installed in our vacation homeIt's location is *** *** *** *** *** ** *** I also had another system installed for a family member as a gift in that same month There are no issues with that system My system has alarmed at least timesThe police have never once arrived at my houseI even traveled 1/hours to shut the alarm off and the police never arrivedI understand that they don't have control over when and if the police arrive but there was something wrong and the alarm kept triggeringSo I called them to ask if I could relocate the system for the rest of my contract They told me I had to sign a new yr contractI told them that with all the issues I had I was hoping that they would just continue the same contract and I would pay to have the system relocated to my home in *** where I could monitor it myselfThey told me no I then asked them how much it would be to terminate my contract only

My grandfather *** *** passed away in February I provided ADT and Defenders with his death certificate and letter to switch services to my name in MarchI called 9/to switch services to my new address in Idaho only to learn they never switched services to my nameyet since March they have been charging my credit card for servicesOver the weekend and several times since March I have confirmed they received the death certificate and letterToday Defenders claim they never got the death certificateI sent it again along with the email and fax from MarchI am getting the run aroundI feel that they ADT and Defenders committed fraudThey had the death certificate on file and keep the contract open under a dead persons name and charged me for the servicesNow I am trying to cancel the services again now that I am moving only to get the run aroundIn May I learned that ADT/Defenders were charging me for the home in Great Falls and another home we shared in Mississippi

I signed up for a free quote with ADT for a security systemI was talked into buying a system that charged an installation fee and monthly feeI was asked for credit or debit card infoI told the rep that I was unable to make a payment for installation this week because there is no money in the accountThe rep assured me I could instead use an electronic check and the payment wouldn't come out for a weekI agreedMy husband and I decided we can't afford the service right now so I immediately called back to set up my scheduled installationA manager briefly and impolitely told me ok I cancelled your account and told me the installation fee wouldn't be chargedThen today I found out the $in fact WAS charged so now I am negative $and the bank charges a $fee for bouncing the account that cannot be reversedI have small children and I am a student working part time I cannot afford thisThe rep I spoke with was maverick R***

After doing an internet search for a Ring Security System, I was contacted by this company stating that they provided the systemWe discussed the items that I was interested in with the security system including a video doorbell and camerasHe offered a system that included home automation and keyless entry (which I did not ask for)I was told that I did not have to pay for the equipment because I am a first responderI was given the reference #*** and was given an install date of 12/5/When the technician arrived he had all of the equipment discussed but no door bell or cameras (it was not the Ring System but a comparable video monitoring system)At that time I told him not to install anything but I wanted to speak with the person that I had previously spoken with on the phoneHe contacted someone that he identified as his supervisor whose name was BradI was told by Brad to call the ADT rep and tell them I was not satisfied and they'd correct itI was then told by

I don't even know where to beginFrom the moment the "authorized representative" came to install my system, he lied about the cost and contract termsHe told me it was a three year contract, which we could either continue with in our present residence, transfer it to buyers of our house, or take with us when we movedWe discussed one thing and he installed much more After spending hours installing what I had asked him to install, he told me the price was much higher than what we originally discussedI paid him approximately $over what I was quotedWhen I asked him why the price was higher, he said he could dismantle the entire systemBut he had already put a large hole in my wallI was very frustrated but wrote the check because I thought I was dealing directly with ADT, which I thought was a well-known and trusted companyAnd the whole reason we were getting the alarm is because we had had squatters move in next door and were afraid to leave the kids at home without a