Protect Your Home

I signed up for home security system with monthly monitoring service of $a month how ever when the tech came and installed the system he stated he had no paperwork to give me that it would be emailed to meI asked several times that it cost $a month to confirm, which the tech Donald S*** confirmed, he then proceeded to put a inch in diameter hole in my freshly painted wall for the keypad even though I confirmed that it should have gone through my phone lineWhen the tech left I checked my email and saw the contract stated $a month and a signature that was not mineI called Adt- protect your home and they stated they would come back tomorrow and down grade meThe following day a different tech came with a smaller key pad which didn't even cover the hole and stated the previous tech should not have made that hole in my wallAt this point I canceled my serviceI found this to be a bait and switch from what I thought was a reputable company and I was very disapp

This company is nothing but a bunch of liarsI was told that if I was unhappy with my adt service in six months that it would be no problem cancellingWell I called about a month in and of course they gave me a run around and wanted me to pay the percent of what was left on the supposed contractThey are the meanest customer service people I have ever talked toThey are not helpful and just keep switching you around to different people hoping you hand upAs anyone can see by the other complaints im not lyingCancel my contract for no feeThere is no reason you people should get an a+ ratingRevdex.com is a fake!

I am completely unaware of the issue with Defenders, I received a voicemail from a blocked number for a carrier service stating they are looking to deliver mail that is to be signed and stated to contact 'CSP' for more information or to change delivery information I called the number on the voicemail (888-959-3363) and advised of the Docket number that was left to me on the voicemail (***) and a VERY RUDE women answer and stated that I did not pay my bills and something about a contract and collections have been trying to contact me via mail I asked if I can received the correspondence, since I have not received any mail from Defenders She stated she does not have that and cannot send and that this was a notice of intent and the final recommendation and I owe $and try my luck in court and hung the phone up I am looking for any communications in regards to this information During that time I went through a divorce and I am fighting my ex for items that were still

Good Afternoon,
I want to file a complaint on the below ticket noI am livid at the experience I received and as a result declined to do business and want this ubauthorized hard inquiry removed immediately
Ticket no***
I am a new homeowner who called to get additional information on ADT I was not intially impressed with the service offerings but was then transferred to a manager who was able to “supposedly sweeten the deal” we talked a bit and I agree to provide the last of social / and DOB to have a technician come out and review the home to see if I was interested in signing up for service when the young lady asked for a CC to secure the appointment I declined the service and hung up the call at no point did she gain my permission to run my credit because this was not authorized and I am livid this was done after the call was ended without my permission I want this hard inquiry removed immediately and I want the company to have a document of the unethical busines

I called Defenders Inc at the beginning of to have a security system installed Over the phone, they quoted me a price for security installation and said that there may be add-ons to the price My understanding was that I would be able to safely secure my home for the base price which was a few hundred dollars In addition, I would be paying a monthly fee of $ I also understood that I had a period of time to rescind my order with all of my money back if there was any reason I was not satisfied with the system I was ok with this deal
On the day of installation our installer, CS***, said he needed to install the wall unit first thing After he did this, he went through my home and discussed how to properly secure it When all was said and done, he quoted me a price of well over $just for the monitoring system This did not include the monthly $with a year contract
This was well over the price that I had anticipated and I did not sign the

This is concerning *** *** *** ** *** ** We installed ADT at this home, which cost about dollars When the home sold we were told by ADT that, as we already have ADT at our new home (and have had for two years), that we could just transfer ADT service at *** *** to the new owners with no cancellation fee However, we kept receiving service bills until August (they were ALSO receiving payment from the new owners as this account was in their name for nearly four months by that time) We called ADT, and they stated that they would back date the termination to May when we contacted them to transfer the service to the new owners We then began receiving calls from a collections agent about the debt We told them we had already contacted ADT, and that they assured us that nothing was owed We did not realize that they had sublet the installation to Defender Defender was requesting a "cancellation fee", though we were already informed that it would be "ok" to t

Last week I called for a simple quote which they gave meHowever in order keep the price/quote they required that a hold be placed on my banking account for $plus tax which they assured me would not be charged until we booked hebservice and would drop off if decided not to go with themThe day following the call for the quote, I received an email from my credit monitoring service they Defenders checked my credit! They NEVER asked for permission to do so or even mentioned a credit checkIf I knew they were doing this, I would have said forget it as I am trying to buy a house and any credit checks can jeopardize this with the mortgage companyThis is illegal!
So I immediately called and said I wanted to cancel the quote and wanted them to drop the hold on my accountThe manager I spoke to supposedly listed to the previous days call and confirmed that they never asked for a credit checkI was assured that they processed the refund
I then checked my bank account and instead of

October 14,
Revdex.com of Central Indiana
NDelaware St#
Indianapolis, IN 46204-
Defender Security Company
DBA Protect Your Home
Priority Way South Drive, Ste
Indianapolis, IN
Re:
*** ***
Complaint No***
AcctNo ***
Dear Ms***,
This letter is in response to the complaint #*** filed by *** ***By way of background, Defender Security Company DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT
We have researched into Ms***’s complaint and located her account. Our records show we installed her system on August 5, 2014. At that time, an email was sent to advise of the Visa redemption process. However, we are happy to help with that process and have the Visa expedited to her home. Please allow up to business days for the gift card to arrive. In regards to the $charge, it should be listed as a charge from ADT. That is who collects her monthly bill and her first months bill would be prorated, as explained in the blue install folder left at the time of install.
Ms*** also mentioned wanting to receive monthly invoices instead of automatic billing. This can also be done through ADT’s billing office, they can be reached at 1-800-369-0996, option 1. We did call Ms*** to provide this information to her, but was sent to voicemail, so a detailed phone message was left.
We apologize for any inconvenience or frustration that the consumer may have experienced and we appreciate the opportunity to address her concerns
Sincerely,
Marla W***
Customer Advocate
Marla.w***@protectyourhome.com

Improperly installed equipment, breach of contract, refusal to cancel contract and refund cost

I was never given a contractI was told days to cancel bit when o called on day they said I had daysMy husband is the one that called When tech came I was too sick to get up and talk or get dressedHe came to my bedroom and asked me to sign so he can install He days no worry you can cancel in days if you don't likeI told him I can't read the formI was never given contract or even a price Ray was on phone not me Nobody spoke to me about cost contract term or anything You can't hv person sign a contract who can't even sit up and open eyes I if witnesses there watching himI called to cancel in my time frameI don't want this scamming business I'm my home If you have cone to my bedside to sign that is desperateThey don't even have email and only for my numner from my complaint

I spoke with Kevin *** and manager Tony - Reference ***
They explained that I would receive $ in free equipment and my monthly fee would be $for life time of system
I have another alarm system with another company I understand and explained that I understood about cellular monitoring and that this other company waited to explain that it would be more per month for this wireless system Kevin/Tony assured me that this would not occur and that it would be 27.99/month
They came to install and I was told it would be per month for cellular monitoring I explained what was agreed upon and was told that this was not the case I went ahead with install because this was not the installer's fault
I called and spoke with Manager Haley at 1800-376- I asked her to pull the call because both Kevin and Tony reassured me that I would be charged $per monthShe said this was not possibleI asked if the sales team representing the ADT Company lied to

This company refused to allow me to cancel an installation appointmentThey have already charged me for this appointment, and they claimed they needed my husband to authorize the cancellation

Unauthorized credit inquiry on my credit report

We called for our "free" system nd paid $ Technician came and free" system turned $3828.46! and $monitoring turned into $BAIT AND SWTCH!? We faxed the cancellation notice on 9/11/18,(the date on the sheet) to the number provided
I got a call 10/from a Michael and asked about payment, I told him we had cancelled and he said he would arrange to have system taken out Got a call from ADT 10/asking about status, I explained we had cancelled and was awaiting them to remove the systemShe said the note said the cancellation had been received unsigned and to call defenders which we did After being bounced to people we spoke to a Collin I explained the situation and told him that we were getting different stories
Michael said they would arrange to take system out
ADT said paperwork was received unsigned, which we have the paperwork
he said only had days (9/10) to cancel and paperwork was received unsigned
When I told him the paper

I wish I had read the complaint about this business earlierADT needs to stop using these people
I used the advertisement for the newspaperCalled Defenders and was promised a good deal over the phoneWhen the technician came, he was so pushie and it took forever to finishHe blew my electrical outlet and I had to have it fixed by a licensed electricianTwo days later they withdraw money from my accountI paid up front and my billing date was the 16th
They withdraw the money on the 26thCrazyI downgraded my service because of they were unprofessional and the time-frame was daysI called to downgrade in days, because I had a bad feelingWhen the technician came to downgrade my system he continued to ask me to get a warrantyI said No over and over again and signed a new contractThey still debited my account the cost with the warranty included These people are crazy
I was also to get a $gift cardI called and inquired about the cardI was not put in the

Promised $worth of gift cards upon signing a contract never received and lead to believe they would be arriving to my residence within weeks
I was lied to about my monthly bill, I was advised it would only be $which included taxes and my monthly bill is $
I have had a horrible experience with ADT and the partner of ADTI setup service back on August I was advised that I wouldn't need a phone landline in order to setup service I was then told that I needed to pay for one, upon calling a representative I was advised that is incorrect and I for the inconvenience I would be sent a additional $visa card for setuping serviceper sales team I was to receive $already for setting up serviceTherefore I would have a total of $worth of gift cards for setup of serviceService was setup the following week signed documents that stated bill would be a total including tax $monthy three year contact and days to cancel
I paid setup se

I have had an completely unprofessional set up, and given untruthful facts to trick me into a contract with DefendersI would have never set up the services if I had known what a scam artist the defenders installer wasHe told me countless lies on the day of installI will go into detail about that
I have made multiple payments to themI have made a payment of $on June 15thAlso another payment of $on June 15thI am guessing that the $was for the first payment of the equipment, and the $was monthly monitoring chargesOn July 12th I was charged $I am guessing for another monthly paymentThen on Sept 12th I paid a past due amount of $which I am assuming was the other months that I had serviceThis was a complete shock to me because every time that I have called or they have called me I was told I owe no money, and that my account was cancelledI am confused on these charges because there was times that the service was not working, an

they advertised a home security package of adt that includes key pads, key fabs, door and window sensors, a smoke detector and a motion sensor as well as outdoor cameras, to be installed for the price of $and monitored for $per month, the tech came to my house and only installed one key pad the key fabs and door and window sensors and told my wife that it would cost over a thousand dollars to install the rest of the equipment when I called the company to inquire as to why the cameras where not installed they told me that they haven't done outdoor cameras in over years which is contrary to what they advertise

After phone calls to ADT today as of SEPT 25th, been hours so far I have noticed that their security advisor was from Defender Company From what I see and went Thur the whole process, their security advisor is the new ADT sales representativeI was offered for a certain price for monthly fee, but the bill comes out higher than offered from the actual security advisor who's really trying to sell the service promisedI never sign any contract with them but according to them I did sign the contractThey said they will send me a copy of my contract to me without my email since they never had it and never asked me for my email addressThe only paper I see was the installation paper without the actual name and with a massive amount of equipment fee that I was told it won't be charge to me but apparently that is also a lieAs of now I feel like this whole process is a fraud, The company put my credit card down as automatic payment without telling me or asking me for it, at the same time they send out bills saying I have to pay for the same time and same amount with a check too, thats call Double chargeI am considering paying an attorney to get ride of the service with ADT for all the fraud and horrible customer serviceI will never do anymore business with ADT

The installation of the system went well I was surprised at the cost due to the fact that I was replacing another systemThe old system was not removed hence I have a large metal box in my closet that is hooked up to god knows what, in any event it looks like a box of spaghetti, I trust it is not a fire hazard Your customer service department has been very helpful