Customer did leave a message, and Customer Relations returned the message and spoke to the customer on 10/and addressed her concerns She was satisfied at that time with the company's response
New service orders are generally worked within hours not the same dayThis property was boarded up an appeared abandoned and the electric service was shut off at the pole not the meter, requiring a truck to reconnect and access to the premises and the meter for safetyThe order was issued on July and the technician reports no access to property the following dayA new order was issued and a technician went there on July again, no accessThis happened again on 7/service was finally connected on 7/It is not clear whether the technicians actually went to the door but they would not turn service on without full access to the home and all appliancesIt is not surprising that a technician would not approach a boarded up house even if the door was open especially at nightin addition it is not unusual for there to be multiple PSEG trucks in the area as there is a Depot nearby PSE&G regrets the inconvenience to the customerTell us why here
Our records indicate PSE&G replaced a part on 10/28/14, under contract at no cost to the customerThere were no additional service visits after that [redacted] has never furnished a receipt for any contractor's billThe customer has not returned my call
In accordance with company's response to customer initial Revdex.com inquiry, the customer will not be billed again in JuneCustomer's most recent bill is his May bill.? His June bill has not been generated yet.? Company left a voicemail message for the customer on his voicemail he customer will not be billed for the charge in question on her his June invoice.? ? The billing will start up again in July.Company attempted to reach the customer today but we were unable to do so.? A voicemail message was left for the customer advising confirming our prior telephone conversation and the above information.? He was also provided with direct contact information to follow up with us.?
Company spoke with the customer He explained that he had not received credit for the prior debits to the incorrect bank account Customer Relations credited the two accounts via arbitrary allowance and ensured that the bank information was removed from the account Customer satisfied
Complaint: [redacted] I am rejecting this response because: Let me state some more fact, For the furnace broke down issue, even after the 2nd call and agreement by another manager, the PSE&G repair person never showed up for the appointment later in the day according to my tenantWe didn't cancel the appointment (why we want to do so??? make no logical sense)In the end, we have to go through other channels to fix the no-heat issue for the tenants immediatelyThe reality is, after spoken with PSE&G representive for multiple times in two days, the worryfree plan was not honored from PSE&G side at allThis is a break of the worryfree contract by PSE&G which PSE&G admited for the mistake.Separately at the time of the heating issue, the PSE&G 1st representative, 1st manager, 2nd representative were all very arrogant and blamed me for not paying the monthly duesI was not treated as a 4-year loyal customer at allWe can again see their arrogant response this timePSE&G refuse to provide any monetory compensation by offering worthless apologyThe damage was already donePSE&G is accountable for its actions and should refund all my payments since Regards, [redacted] ***
Company has reviewed the telephone records for this account Company confirmed that the account was established as of May 4, Review of the recorded telephone conversation confirmed that the customer first contacted company on 10/23/after receiving an automated call regarding his delinquent account The CS Representative specifically asked the customer if he had previously advised the company that he was not receiving his monthly bills; customer would not answer the question The CS Representative also confirmed that the payments the customer made were applied to a second account that he has with the company rather than with this account Further review of the account confirms that the bills were being forwarded in error, to customer’s prior address Once customer notified the company of this on 10/23/15, the account information was updated and the mailing address reflects his current address Copies/Duplicates of all bills have been forwarded to the customer at his correct addressAdditionally an investigation completed on 10/28/ confirmed that this rate classification for this account should be residential gas and it too was corrected The account has been rebilled using the correct rate The account balance is a credit $ Company left a voicemail message for this customer today, advising him of the above information and advising him to contact the company if he has any other questions
Called customer on 1/and 1/and left a message on the voice mail Customer final bill was sent to the address on file which is [redacted] I will assist customer wit his concerns when he returns my call
PSE&G spoke to the customer on 7/regarding this matter It was explained to Ms [redacted] that deposits are assessed based on credit/payment history and the deposits are calculated based on the average of the highest months of usage at the premise I advised the customer that we would give her an extension until 7/to make the required payment Customer was satisfied at the end of the call on 7/ I attempted to reach the customer again today, 7/and left a message at 9:10am advising her to contact me if she had further questions or concerns
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , PSE&G has contacted me and made an adjustment to my bill for the difference of $I am satisfied with the outcomeThank you Revdex.com for your help.? Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I proceeded to schedule the repair, scheduled 6/9/ In the weeks that I was waiting for a response, we had to weigh out our optionsday or after the last technician came, we asked that PSEG also give us a quote to replace the A.Cunit just to see how much more it would cost to get a brand new unit A technician came and gave us a quote to replace both heating unit and A.Cunit for 11k + with rebates, 9k+We obviously couldn't afford it and seemed other options When the technician came out today, we were informed that they cannot replace the parts because not all the parts came to in (even though we were already previously informed parts came in and cost was about $946) the tech also stated that they cannot fix the unit at all as they didn't want to "deal with any headaches." He added that they will however, honor the quote for 9k+ Quite convenient for them to all of a sudden say that parts are not all in, yet they will honor a much higher quote?i called PSEG customer service and they stated that they do not have any other quotes or coat of the parts initially ordered in the system and that they only have the quote for 9k+ They then added that a supervisor from parts department will call me to explain the cost Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:The balance transfer wasn't mine and wasn't from another locationIt was an account in someone else's name that was assigned to meI've contested this from day oneI was disconnected in the middle of the winter when the temperature was in the 20'sI have childrenThis was unreasonable, unsafe and irresponsibleI've put the matter in my attorney's hands at this pointThe "resolution" offered to me - was to pay a bill belonging to someone elseThat isn't a resolution, that's an ultimatum with no reasonable resolution for me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I am writing about this complaint againAfter the initial talk and receiving my first bill finally, I called Debra A [redacted] back as she requested I shouldThat was almost weeks ago and she still hasn't returned my callAfter reviewing my bill, the month of February almost matched the month of May charges, for which I received almost a 90% credit forMaybe I'm confused with how they operate, but none of this makes sense and no one can give me a straight answerThe month of May charges were estimated at almost $and I was expected to pay that without question; after questioning it, I was told to wait to see if a credit would come, which it did, but I need to know how it was that high in the first place? Why put a customer in that kind of bind? Also I need to have my Febuary changes investigated before I make another payment, as those charges seem erroneous and unjust as wellIf they tried to get over on me once, what's to say that they aren't trying with that past due billOn the bill, both Feb and May charges are coded with a black box, meaning it's an estimate, the rest are coded with white boxes, meaning it's accurateWell the month of March and April are coded with white boxes and are very, very low in usage, We had snow storm after snow storm during the month of March and I believe in April as well, but those charges doesn't match up to FebsI work for an airline, so it's my job to know the weather.Now one of two things are happening in this situation, the person whose job it is to read the meter, isn't properly doing their job, the company is trying to rip off it's customers or I'm being charged for the entire building's electric billSomeone needs to reach out to me to explain these charges, and conduct an investigation before another payment is made, because this just seems like an injustice and I would hate to have to escalate it to a higher platform Regards, [redacted] ***
Called customer on 3/23/and left a message on the answering machine.? Customer had a balance of $from his previous location that was not paid.? The balance was sent to an outside collection agency on 3/2/16.? I will assist customer with his concerns when he returns my call.?
This customer also contacted the NJ Board of Public Utilities.? It is company policy to estimate reads when an account is started and when it is finaledThis is not a new policyCompany will obtain actual reads at if customer requests actual readsThe customer finaled his account 5/16/ Account records do not support customer's claim that he was denied actual reads when he closed his accountEstimates are based on consumption history of the propertyCompany left a voicemail message for the customer on 5/18/to return our callAdditional information is needed from him concerning this matter
This is an electric only accountThe Customer's June bill was $based on an actual readingThe bill was estimated July and Aug at around $each month due to? no access being available to the meter.? ? This is this customers 1st summer in the apt so they don't have a history of their own summer consumptionTherefore the process is for the system to? estimate based on consumption at the location the previous yearThese estimates are just a place holder, once the meter is read customer is billed or credited for the differenceIt seems in this case this customer is using much more electricity than the previous occupantA voice mail was left for the customer on October the next meter reading is scheduled for Oct 30th
Customer receives gas and electric services from PSE&G The billing is based on actual reads The customer is also on Equal Payment Plan ($per month) and the balancing month is November On 9/30/the balance was $ Customer made a DPA on that date to pay $on 9/30/and beginning 10/to pay the current bill plus an additional $(DPA) for eight months, at which time the account would be current When the account was balanced out 11/2016, the customer was billed as follow: $ - amount of usage over the amount billed (11/– 11/2016) $– current EPP amount $ – DPA $ – WorryFree coverage Company spoke with the customer to day and reviewed the billing with her We reviewed the EPP as well her DPA Customer was concerned because her payment due date is 11/30/and she is unable to pay the $by then Customer was given an extension, per her request, to 12/6/to make her payment
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe actions that were taken were satisfactory [redacted]
The account in this customer’s name was active from 6/17/through 2/26/ Company has reviewed account records fromthrough and confirmed that the first indication of customer requesting to close the account was 2/26/at which time the account was closed out; there are no prior requestsWhen the account was finaled 2/26/14, the account balance was $ Due to non-payment, the account is in the hands of a collection agency at this time Customer will have to address and resolve this matter with the collection agency The fact that customer may not have resided here during the time the bill was accumulated does not mean he is not responsible for the balance The New Jersey Administrative Code (N.J.A.C.) 14:3-3astates “A customer wishing to discontinue service shall give notice to the utility”“Where such notice is not received by the utility, the customer shall be liable for service until the final reading of the meteris taken” Company attempted to reach the customer A voicemail message was left for the customer with direct contact information for the customer to return our call
Customer did leave a message, and Customer Relations returned the message and spoke to the customer on 10/and addressed her concerns She was satisfied at that time with the company's response
New service orders are generally worked within hours not the same dayThis property was boarded up an appeared abandoned and the electric service was shut off at the pole not the meter, requiring a truck to reconnect and access to the premises and the meter for safetyThe order was issued on July and the technician reports no access to property the following dayA new order was issued and a technician went there on July again, no accessThis happened again on 7/service was finally connected on 7/It is not clear whether the technicians actually went to the door but they would not turn service on without full access to the home and all appliancesIt is not surprising that a technician would not approach a boarded up house even if the door was open especially at nightin addition it is not unusual for there to be multiple PSEG trucks in the area as there is a Depot nearby PSE&G regrets the inconvenience to the customerTell us why here
Our records indicate PSE&G replaced a part on 10/28/14, under contract at no cost to the customerThere were no additional service visits after that [redacted] has never furnished a receipt for any contractor's billThe customer has not returned my call
In accordance with company's response to customer initial Revdex.com inquiry, the customer will not be billed again in JuneCustomer's most recent bill is his May bill.? His June bill has not been generated yet.? Company left a voicemail message for the customer on his voicemail he customer will not be billed for the charge in question on her his June invoice.? ? The billing will start up again in July.Company attempted to reach the customer today but we were unable to do so.? A voicemail message was left for the customer advising confirming our prior telephone conversation and the above information.? He was also provided with direct contact information to follow up with us.?
Company spoke with the customer He explained that he had not received credit for the prior debits to the incorrect bank account Customer Relations credited the two accounts via arbitrary allowance and ensured that the bank information was removed from the account Customer satisfied
Complaint: [redacted] I am rejecting this response because: Let me state some more fact, For the furnace broke down issue, even after the 2nd call and agreement by another manager, the PSE&G repair person never showed up for the appointment later in the day according to my tenantWe didn't cancel the appointment (why we want to do so??? make no logical sense)In the end, we have to go through other channels to fix the no-heat issue for the tenants immediatelyThe reality is, after spoken with PSE&G representive for multiple times in two days, the worryfree plan was not honored from PSE&G side at allThis is a break of the worryfree contract by PSE&G which PSE&G admited for the mistake.Separately at the time of the heating issue, the PSE&G 1st representative, 1st manager, 2nd representative were all very arrogant and blamed me for not paying the monthly duesI was not treated as a 4-year loyal customer at allWe can again see their arrogant response this timePSE&G refuse to provide any monetory compensation by offering worthless apologyThe damage was already donePSE&G is accountable for its actions and should refund all my payments since Regards, [redacted] ***
Company has reviewed the telephone records for this account Company confirmed that the account was established as of May 4, Review of the recorded telephone conversation confirmed that the customer first contacted company on 10/23/after receiving an automated call regarding his delinquent account The CS Representative specifically asked the customer if he had previously advised the company that he was not receiving his monthly bills; customer would not answer the question The CS Representative also confirmed that the payments the customer made were applied to a second account that he has with the company rather than with this account Further review of the account confirms that the bills were being forwarded in error, to customer’s prior address Once customer notified the company of this on 10/23/15, the account information was updated and the mailing address reflects his current address Copies/Duplicates of all bills have been forwarded to the customer at his correct addressAdditionally an investigation completed on 10/28/ confirmed that this rate classification for this account should be residential gas and it too was corrected The account has been rebilled using the correct rate The account balance is a credit $ Company left a voicemail message for this customer today, advising him of the above information and advising him to contact the company if he has any other questions
Called customer on 1/and 1/and left a message on the voice mail Customer final bill was sent to the address on file which is [redacted] I will assist customer wit his concerns when he returns my call
PSE&G spoke to the customer on 7/regarding this matter It was explained to Ms [redacted] that deposits are assessed based on credit/payment history and the deposits are calculated based on the average of the highest months of usage at the premise I advised the customer that we would give her an extension until 7/to make the required payment Customer was satisfied at the end of the call on 7/ I attempted to reach the customer again today, 7/and left a message at 9:10am advising her to contact me if she had further questions or concerns
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , PSE&G has contacted me and made an adjustment to my bill for the difference of $I am satisfied with the outcomeThank you Revdex.com for your help.? Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I proceeded to schedule the repair, scheduled 6/9/ In the weeks that I was waiting for a response, we had to weigh out our optionsday or after the last technician came, we asked that PSEG also give us a quote to replace the A.Cunit just to see how much more it would cost to get a brand new unit A technician came and gave us a quote to replace both heating unit and A.Cunit for 11k + with rebates, 9k+We obviously couldn't afford it and seemed other options When the technician came out today, we were informed that they cannot replace the parts because not all the parts came to in (even though we were already previously informed parts came in and cost was about $946) the tech also stated that they cannot fix the unit at all as they didn't want to "deal with any headaches." He added that they will however, honor the quote for 9k+ Quite convenient for them to all of a sudden say that parts are not all in, yet they will honor a much higher quote?i called PSEG customer service and they stated that they do not have any other quotes or coat of the parts initially ordered in the system and that they only have the quote for 9k+ They then added that a supervisor from parts department will call me to explain the cost Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I do not have yet a resolution Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:The balance transfer wasn't mine and wasn't from another locationIt was an account in someone else's name that was assigned to meI've contested this from day oneI was disconnected in the middle of the winter when the temperature was in the 20'sI have childrenThis was unreasonable, unsafe and irresponsibleI've put the matter in my attorney's hands at this pointThe "resolution" offered to me - was to pay a bill belonging to someone elseThat isn't a resolution, that's an ultimatum with no reasonable resolution for me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I am writing about this complaint againAfter the initial talk and receiving my first bill finally, I called Debra A [redacted] back as she requested I shouldThat was almost weeks ago and she still hasn't returned my callAfter reviewing my bill, the month of February almost matched the month of May charges, for which I received almost a 90% credit forMaybe I'm confused with how they operate, but none of this makes sense and no one can give me a straight answerThe month of May charges were estimated at almost $and I was expected to pay that without question; after questioning it, I was told to wait to see if a credit would come, which it did, but I need to know how it was that high in the first place? Why put a customer in that kind of bind? Also I need to have my Febuary changes investigated before I make another payment, as those charges seem erroneous and unjust as wellIf they tried to get over on me once, what's to say that they aren't trying with that past due billOn the bill, both Feb and May charges are coded with a black box, meaning it's an estimate, the rest are coded with white boxes, meaning it's accurateWell the month of March and April are coded with white boxes and are very, very low in usage, We had snow storm after snow storm during the month of March and I believe in April as well, but those charges doesn't match up to FebsI work for an airline, so it's my job to know the weather.Now one of two things are happening in this situation, the person whose job it is to read the meter, isn't properly doing their job, the company is trying to rip off it's customers or I'm being charged for the entire building's electric billSomeone needs to reach out to me to explain these charges, and conduct an investigation before another payment is made, because this just seems like an injustice and I would hate to have to escalate it to a higher platform Regards, [redacted] ***
Called customer on 3/23/and left a message on the answering machine.? Customer had a balance of $from his previous location that was not paid.? The balance was sent to an outside collection agency on 3/2/16.? I will assist customer with his concerns when he returns my call.?
This customer also contacted the NJ Board of Public Utilities.? It is company policy to estimate reads when an account is started and when it is finaledThis is not a new policyCompany will obtain actual reads at if customer requests actual readsThe customer finaled his account 5/16/ Account records do not support customer's claim that he was denied actual reads when he closed his accountEstimates are based on consumption history of the propertyCompany left a voicemail message for the customer on 5/18/to return our callAdditional information is needed from him concerning this matter
This is an electric only accountThe Customer's June bill was $based on an actual readingThe bill was estimated July and Aug at around $each month due to? no access being available to the meter.? ? This is this customers 1st summer in the apt so they don't have a history of their own summer consumptionTherefore the process is for the system to? estimate based on consumption at the location the previous yearThese estimates are just a place holder, once the meter is read customer is billed or credited for the differenceIt seems in this case this customer is using much more electricity than the previous occupantA voice mail was left for the customer on October the next meter reading is scheduled for Oct 30th
Customer receives gas and electric services from PSE&G The billing is based on actual reads The customer is also on Equal Payment Plan ($per month) and the balancing month is November On 9/30/the balance was $ Customer made a DPA on that date to pay $on 9/30/and beginning 10/to pay the current bill plus an additional $(DPA) for eight months, at which time the account would be current When the account was balanced out 11/2016, the customer was billed as follow: $ - amount of usage over the amount billed (11/– 11/2016) $– current EPP amount $ – DPA $ – WorryFree coverage Company spoke with the customer to day and reviewed the billing with her We reviewed the EPP as well her DPA Customer was concerned because her payment due date is 11/30/and she is unable to pay the $by then Customer was given an extension, per her request, to 12/6/to make her payment
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe actions that were taken were satisfactory [redacted]
The account in this customer’s name was active from 6/17/through 2/26/ Company has reviewed account records fromthrough and confirmed that the first indication of customer requesting to close the account was 2/26/at which time the account was closed out; there are no prior requestsWhen the account was finaled 2/26/14, the account balance was $ Due to non-payment, the account is in the hands of a collection agency at this time Customer will have to address and resolve this matter with the collection agency The fact that customer may not have resided here during the time the bill was accumulated does not mean he is not responsible for the balance The New Jersey Administrative Code (N.J.A.C.) 14:3-3astates “A customer wishing to discontinue service shall give notice to the utility”“Where such notice is not received by the utility, the customer shall be liable for service until the final reading of the meteris taken” Company attempted to reach the customer A voicemail message was left for the customer with direct contact information for the customer to return our call