Revdex.com: I have received PSE&Gs email and have email them a copy of my last bill giving them my address and account numberAwaiting a final response.? Regards, [redacted]
Customer Relations has referred this to management for the Appliance Repair division and requested that the appropriate supervisor familiar with the customer's situation/service visits contact him to discuss his concerns with the service visits and his request for reimbursement for the contractor charges Customer Relations received confirmation that the customer was contacted and a message left They will follow up again today, 2/2/with the hopes of speaking with the customer directly to amicably resolve the issue
Account records verify: Account records verify:12/22/the customer was advised to go to the CSC to apply for service because the SS number he provided did not match his name 1/5/the tenant/customer at that time went to the Customer Service Center to advise PS that she would be moving out which resulted in [redacted] initial account being reversed/cancelled since the actual tenant had not moved out2/19/ [redacted] ***’ account was established with a date of 1/5/2015.The mailing address was recorded as [redacted] rather than [redacted] *** As such, the bills were forwarded to the incorrect addressThe service was interrupted for non-payment on 6/2/Customer made the required payment and the service was restored Since it is not uncommon for a customer’s mailing address to be different than the service address, customer was unaware that the customer was not receiving his bills Company was made aware that customer had not received a bill on 6/1/2015, after the service was interrupted Company spoke with the customer today regarding his claims Customer also has a high bill issue with the estimated 5/electric bill Company advised the customer that we will put a hold on that bill and cancel the payment arrangement he made on the bill balance Once the customer receives his 6/bill and the estimate is corrected, he will contact me directly to establish a new payment arrangement Customer has my direct contact information for follow up Customer’s request to have the account credited is denied
The customer had spoken to a Supervisor in our call center prior to us receiving this complaint from the Revdex.com The Supervisor already waived the deposit Customer is satisfied
Complaint: [redacted] I am rejecting this response because: Miss [redacted] lied to PSE&GI was shocked when I learned this and called her and her response was that I was not living in the house so there was no need for me to be upset about the loss of the utilitiesHer rent was due on April 13th and she called me on the 10th to inform me she had moved outi have voice mail and text messages to support this because she had left her tenants in the houseOver the years I had accounts with PSE&G and all were in good standingI was not responsible for Miss ***'s bill, she did not state anyone else was, but because the residence is my primary address, the Company acted as if I was also responsible for the billIt is the only house I own the house but the utilities are in my name and I should not be made to feel I have to pay someone else's billI have since received service there but only after showing a utility bill from another addressBecause of not having electricity I had lost vacation time which I took, and lost time which repairs would have been madeI do not appreciate being asked to pay someone else bill that I am not responsible for simply because of such a vital serviceAlso Miss [redacted] has always worked and knowing all this made it more upsetting that I was put through all that stress and inconvenience Regards, [redacted] ***
Customer Relations contacted the customer on 9/7/to discuss her concerns Review of the account confirms the company is getting actual reads on her electric meter every month This is an electric heating account as well The electric meter was changed on 8/and the meter test results are pending I advised customer that meter test results would be communicated to her (via letter) However, the customer is still insistent that something is wrong To further address her concerns, an account investigation was issued, which will confirm what her electric meter supplies The investigator will contact her directly to schedule the date/time Customer understands all and also has the direct number for Customer Relations in case she has any further questions or concerns I also placed a hold on the account for days to prevent any collection activity while waiting on meter test results and account investigation
Yes I'm satisfied with the conversation I had today, I had a better understanding and was also informed yesterday that the employee gave me misinformation on 9/I'm hoping in the future all employees are able to satisfy an customer who have more than years of service [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: PSE&G did not notified me by mail about the final bill? I reach out to PSE&G in July or August to let them know my new address in Millville NJ to send the final billAlso my cellular number has been the same since If PSE&G tried to get in contact with me the other day, why their representative did not leave a voice messeagePSE&G ? is making excuses and need to clarified the reason why this bill was so highFor thirteen months PSE&G was bIlliing me estimated bills until March PSE&G decided to get in contact with landlord to get an actual reading from the meter reader? Which I didn't learn about this until May or June of This bill would not ? have been this high if their employees has been doing their job properly? I don't have any hard feelings toward PSE&G and hopefully we can resolve this problem the correct way? Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:PSEG's response is misleading and inaccurate:PSEG technician did came on 9/around AM to inspect the electric room, and immediately determined that meters in some units are mistakenly connected to other units, meaning the meter readings are swappedHowever, no action was performed at that time, because the technician need to consult his manager due to the scale of the problemI'm unaware that PSEG came again to do further fixings/inspectionsAnd I doubt that PSEG would come on the same day (9/23) to do anythingThe problem is mostly due to wrongly connected meters to apartment units rather than fast meter readingAfter I updated Revdex.com on the situation last Friday (9/23), I was contacted by a apparently displeased PSEG customer service personnel, questioning me about my contacting Revdex.com again.In sum, PSEG's response is inaccurate and diplomatic in nature, which doesn't address my case at allI hope that PSEG can provide a specific time that they can solve the problemLast but not least, this problem would likely affect multiple apartments in my buildingPlease let me know if you hear about any similar complaintsOne voice is weak, but a group's voice is strong enough to shake the Utility Monopoly.Really appreciate your help Regards, [redacted] ***
? This is an electric only account with electric heat.? The account was estimated 12/through 3/2018.? When an actual read was obtained in 4/customer was billed $for additional consumption.? The account was under-estimated; when the actual read was obtained, customer was billed for consumption, not included in the estimated bills.? ? Customer’s 4/bill is in the amount of $502.64, based on the actual read.? Company spoke with the customer and reviewed the time period and billing in question.? For the time period of December through early January the northeast experienced record breaking cold weather and for a record setting number of consecutive days.? This caused heating bills to increase significantly.? This was all reviewed with the customerCustomer also requested information as to how he has been billed.? An account statement will be forwarded to him today.? ? ? ? ? ? ?
UPDATED RESPONSE SUPERVISOR SPOKE WITH CUSTOMER AT 11:AM AND VERIFIED THAT HE RECEIVED THE VOICEMAIL MESSAGE LEFT FOR HIM.? CUSTOMER WAS SATISFIED WITH THE RESOLUTION OF THIS MATTER.? --------------------------------------------------------------------------------...⇄ SUPERVISOR CONTACTED THE CUSTOMER TODAY, 8/30/2017.? SHE DID NOT REACH THE CUSTOMER BUT SHE DID LEAVE A VOICEMAIL MESSAGE APOLOGIZING FOR THE INCORRECT INFORMATION GIVEN TO HIM REGARDING THE REFUND CHECK.? THE VOICEMAIL MESSAGE ALSO CONFIRMED THAT THE REFUND CHECK WILL BE MAILED TODAY.? ADDITIONALLY, A $ARBITRARY ALLOWANCE FOR GOOD CUSTOMER RELATIONS WAS GIVEN TO THE CUSTOMER.? REFUND CHECK IS IN THE AMOUNT OF $159.14.? ?
On September 29th a Distribution Supervisor spoke to Ms [redacted] about her concerns.? The supervisor informed Ms [redacted] that the streetlights would be repaired the week of October 3rd.? The customer appreciated the information and has the supervisor’s contact information for any future questions or concerns.? PSE&G does not have any records of these street light outages being reported.? Thank you,? [redacted]
Customer had carried a balance at previous address since Customer recently paid off this balance, therefore, our Collections Department has requested for this information to be removed from her credit reportThis typically takes between 60-days to be removed
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThat being said, PSE&G needs to come into the 21st century to make these transactions acceptableIt should never be the customer’s problem that PSE&G has experienced payment fraud Regards, [redacted]
CUSTOMER RELATIONS CONTACTED THE CUSTOMER AND CONFIRMED WITH HER THAT SHE HAS IS SCHEDULED TO HAVE AN INVESTIGATION COMPLETED ON 1/22/ THE INVESTIGATION WILL CONFIRM WHAT METERS ARE SUPPLYING HER WITH GAS AND ELECTRIC SERVICES CUSTOMER UNDERSTANDS
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meRegards, [redacted] ***
A Customer Relations Consultant spoke with [redacted] (customer of record) on September 27th, and discussed her concerns The customer contacted PSE&G’s Call Center on September 19th, to discuss a high bill concern The Customer Service Representatives did a poor job addressing the customer’s concern The calls have been reviewed and PSE&G Management is conducting an investigation with the employees in question The customer experienced several power outages in August The causes of the outages were discussed Ms [redacted] mentioned an outage on a Saturday evening in August which was not initially identified A Senior Engineering Plant Supervisor will follwith Ms [redacted] regarding the outage in question In August 2016, PSE&G billed a low estimate for the electric consumption Then in September, PSE&G billed an actual meter reading and the customer received a high (catch-up) bill Ms [redacted] explained that the air conditioner had to work harder to get the temperature to the desired level each time the service was restored after an outage To address this concern, the account has been credited $for good customer relations Ms [redacted] agreed to sifor MyAlerts so she and Mr [redacted] will receive outage and payment notifications via their smart devices in the future
Our records indicate customer was solicited by [redacted] and [redacted] on October 13th letters were sent that same day to Ms [redacted] by PSEG to confirm this request was accurate and asking her to call us within days if it was notOn October were were notified that both of the contracts had been rescinded and ms [redacted] would stay with PSEGOn October PSEG received latters again from [redacted] and [redacted] stating Ms [redacted] had entered into contracts with themAgain PSEG sent letters to Ms [redacted] that day to confirm and , hearing no response the contracts went into effect on Dec PSEG is prevented by the NJAC from intervening when customers make agreements with 3rd parties for their supply but if the customer disputes agreeing to this contract with Spark she can contact them and ask for proof in the form of a signed document or recorded telephone conversationBoth switches are now pending cancellation.Since then PSEG has been notified by [redacted] for Electric and Gas on Jan 23, that a new contract has been issued which will go into effect March In terms of the bills [redacted] charged $for gas in Jan and PSEG price would have been $In Feb Major charges $and PSEG would have charged $ [redacted] ***r charged $for Electric in Jan and PSEG would have charged $211.77 In Feb [redacted] charged $for Electric and PSEG would have charged $This will also have to be addressed with the Third Party suppliers involvedThe customers total balance is $1533.13 the difference between PSEG and Third Party Charges, which we will hold in dispute is $The remainder of the bill $must be addressed to protect serviceTell us why here
THE ACCOUNT IN QUESTION WAS ACTIVE FROM 7/29/– 9/27/ THE ACCOUNT WAS ACTIVATED USING ESTIMATED GAS AND ELECTRIC READS WHICH IS COMPANY POLICY ACTUAL READS WERE OBTAINED ON 9/27/ BASED ON THE ACTUAL READS CUSTOMER WAS BILLED A TOTAL OF $ON 11/18/THE BALANCE WAS TRANSFERRED TO THE CUSTOMER’S HOME ACCOUNT AND SINCE THIS ACCOUNT IS ON AUTO PAY, THE ACCOUNT WAS DEBITED AND THE BALANCE PAID CUSTOMER SPOKE WITH A COMPANY REPRESENTATIVE ON 11/21/ THE CLOSED ACCOUNT WAS ADJUSTED/CREDITED IN THE AMOUNT OF $78.98, RESULTING IN THE FINAL BILL AMOUNT OF THE $CREDIT WAS TRANSFERRED TO THE CUSTOMER’S CURRENT ACCOUNT ONCE THE CUSTOMER DISPUTED THE BALANCE IT SHOULD NOT HAVE BEEN TRANSFERRED UNTIL AFTER THE DISPUTE WAS FULLY INVESTIGATED COMPANY ATTEMPTED TO REACH THE CUSTOMER TODAY TO EXTEND AN APOLOGY TO HER WE WERE UNABLE TO REACH HER BUT LEFT A VOICEMAIL MESSAGE FOR HER, ASKING HER TO RETURN OUR CALL THE ABOVE TRANSACTIONS WILL BE REVIEWED WITH HER WHEN SHE CALLS IN AND AN APOLOGY EXTENDED TO HER FOR THE INCONVENIENCE
Revdex.com: I have received PSE&Gs email and have email them a copy of my last bill giving them my address and account numberAwaiting a final response.? Regards, [redacted]
Customer Relations has referred this to management for the Appliance Repair division and requested that the appropriate supervisor familiar with the customer's situation/service visits contact him to discuss his concerns with the service visits and his request for reimbursement for the contractor charges Customer Relations received confirmation that the customer was contacted and a message left They will follow up again today, 2/2/with the hopes of speaking with the customer directly to amicably resolve the issue
Account records verify: Account records verify:12/22/the customer was advised to go to the CSC to apply for service because the SS number he provided did not match his name 1/5/the tenant/customer at that time went to the Customer Service Center to advise PS that she would be moving out which resulted in [redacted] initial account being reversed/cancelled since the actual tenant had not moved out2/19/ [redacted] ***’ account was established with a date of 1/5/2015.The mailing address was recorded as [redacted] rather than [redacted] *** As such, the bills were forwarded to the incorrect addressThe service was interrupted for non-payment on 6/2/Customer made the required payment and the service was restored Since it is not uncommon for a customer’s mailing address to be different than the service address, customer was unaware that the customer was not receiving his bills Company was made aware that customer had not received a bill on 6/1/2015, after the service was interrupted Company spoke with the customer today regarding his claims Customer also has a high bill issue with the estimated 5/electric bill Company advised the customer that we will put a hold on that bill and cancel the payment arrangement he made on the bill balance Once the customer receives his 6/bill and the estimate is corrected, he will contact me directly to establish a new payment arrangement Customer has my direct contact information for follow up Customer’s request to have the account credited is denied
The customer had spoken to a Supervisor in our call center prior to us receiving this complaint from the Revdex.com The Supervisor already waived the deposit Customer is satisfied
Complaint: [redacted] I am rejecting this response because: Miss [redacted] lied to PSE&GI was shocked when I learned this and called her and her response was that I was not living in the house so there was no need for me to be upset about the loss of the utilitiesHer rent was due on April 13th and she called me on the 10th to inform me she had moved outi have voice mail and text messages to support this because she had left her tenants in the houseOver the years I had accounts with PSE&G and all were in good standingI was not responsible for Miss ***'s bill, she did not state anyone else was, but because the residence is my primary address, the Company acted as if I was also responsible for the billIt is the only house I own the house but the utilities are in my name and I should not be made to feel I have to pay someone else's billI have since received service there but only after showing a utility bill from another addressBecause of not having electricity I had lost vacation time which I took, and lost time which repairs would have been madeI do not appreciate being asked to pay someone else bill that I am not responsible for simply because of such a vital serviceAlso Miss [redacted] has always worked and knowing all this made it more upsetting that I was put through all that stress and inconvenience Regards, [redacted] ***
Customer Relations contacted the customer on 9/7/to discuss her concerns Review of the account confirms the company is getting actual reads on her electric meter every month This is an electric heating account as well The electric meter was changed on 8/and the meter test results are pending I advised customer that meter test results would be communicated to her (via letter) However, the customer is still insistent that something is wrong To further address her concerns, an account investigation was issued, which will confirm what her electric meter supplies The investigator will contact her directly to schedule the date/time Customer understands all and also has the direct number for Customer Relations in case she has any further questions or concerns I also placed a hold on the account for days to prevent any collection activity while waiting on meter test results and account investigation
Yes I'm satisfied with the conversation I had today, I had a better understanding and was also informed yesterday that the employee gave me misinformation on 9/I'm hoping in the future all employees are able to satisfy an customer who have more than years of service [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: PSE&G did not notified me by mail about the final bill? I reach out to PSE&G in July or August to let them know my new address in Millville NJ to send the final billAlso my cellular number has been the same since If PSE&G tried to get in contact with me the other day, why their representative did not leave a voice messeagePSE&G ? is making excuses and need to clarified the reason why this bill was so highFor thirteen months PSE&G was bIlliing me estimated bills until March PSE&G decided to get in contact with landlord to get an actual reading from the meter reader? Which I didn't learn about this until May or June of This bill would not ? have been this high if their employees has been doing their job properly? I don't have any hard feelings toward PSE&G and hopefully we can resolve this problem the correct way? Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:PSEG's response is misleading and inaccurate:PSEG technician did came on 9/around AM to inspect the electric room, and immediately determined that meters in some units are mistakenly connected to other units, meaning the meter readings are swappedHowever, no action was performed at that time, because the technician need to consult his manager due to the scale of the problemI'm unaware that PSEG came again to do further fixings/inspectionsAnd I doubt that PSEG would come on the same day (9/23) to do anythingThe problem is mostly due to wrongly connected meters to apartment units rather than fast meter readingAfter I updated Revdex.com on the situation last Friday (9/23), I was contacted by a apparently displeased PSEG customer service personnel, questioning me about my contacting Revdex.com again.In sum, PSEG's response is inaccurate and diplomatic in nature, which doesn't address my case at allI hope that PSEG can provide a specific time that they can solve the problemLast but not least, this problem would likely affect multiple apartments in my buildingPlease let me know if you hear about any similar complaintsOne voice is weak, but a group's voice is strong enough to shake the Utility Monopoly.Really appreciate your help Regards, [redacted] ***
? This is an electric only account with electric heat.? The account was estimated 12/through 3/2018.? When an actual read was obtained in 4/customer was billed $for additional consumption.? The account was under-estimated; when the actual read was obtained, customer was billed for consumption, not included in the estimated bills.? ? Customer’s 4/bill is in the amount of $502.64, based on the actual read.? Company spoke with the customer and reviewed the time period and billing in question.? For the time period of December through early January the northeast experienced record breaking cold weather and for a record setting number of consecutive days.? This caused heating bills to increase significantly.? This was all reviewed with the customerCustomer also requested information as to how he has been billed.? An account statement will be forwarded to him today.? ? ? ? ? ? ?
UPDATED RESPONSE SUPERVISOR SPOKE WITH CUSTOMER AT 11:AM AND VERIFIED THAT HE RECEIVED THE VOICEMAIL MESSAGE LEFT FOR HIM.? CUSTOMER WAS SATISFIED WITH THE RESOLUTION OF THIS MATTER.? --------------------------------------------------------------------------------...⇄ SUPERVISOR CONTACTED THE CUSTOMER TODAY, 8/30/2017.? SHE DID NOT REACH THE CUSTOMER BUT SHE DID LEAVE A VOICEMAIL MESSAGE APOLOGIZING FOR THE INCORRECT INFORMATION GIVEN TO HIM REGARDING THE REFUND CHECK.? THE VOICEMAIL MESSAGE ALSO CONFIRMED THAT THE REFUND CHECK WILL BE MAILED TODAY.? ADDITIONALLY, A $ARBITRARY ALLOWANCE FOR GOOD CUSTOMER RELATIONS WAS GIVEN TO THE CUSTOMER.? REFUND CHECK IS IN THE AMOUNT OF $159.14.? ?
On September 29th a Distribution Supervisor spoke to Ms [redacted] about her concerns.? The supervisor informed Ms [redacted] that the streetlights would be repaired the week of October 3rd.? The customer appreciated the information and has the supervisor’s contact information for any future questions or concerns.? PSE&G does not have any records of these street light outages being reported.? Thank you,? [redacted]
Customer had carried a balance at previous address since Customer recently paid off this balance, therefore, our Collections Department has requested for this information to be removed from her credit reportThis typically takes between 60-days to be removed
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThat being said, PSE&G needs to come into the 21st century to make these transactions acceptableIt should never be the customer’s problem that PSE&G has experienced payment fraud Regards, [redacted]
CUSTOMER RELATIONS CONTACTED THE CUSTOMER AND CONFIRMED WITH HER THAT SHE HAS IS SCHEDULED TO HAVE AN INVESTIGATION COMPLETED ON 1/22/ THE INVESTIGATION WILL CONFIRM WHAT METERS ARE SUPPLYING HER WITH GAS AND ELECTRIC SERVICES CUSTOMER UNDERSTANDS
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meRegards, [redacted] ***
A Customer Relations Consultant spoke with [redacted] (customer of record) on September 27th, and discussed her concerns The customer contacted PSE&G’s Call Center on September 19th, to discuss a high bill concern The Customer Service Representatives did a poor job addressing the customer’s concern The calls have been reviewed and PSE&G Management is conducting an investigation with the employees in question The customer experienced several power outages in August The causes of the outages were discussed Ms [redacted] mentioned an outage on a Saturday evening in August which was not initially identified A Senior Engineering Plant Supervisor will follwith Ms [redacted] regarding the outage in question In August 2016, PSE&G billed a low estimate for the electric consumption Then in September, PSE&G billed an actual meter reading and the customer received a high (catch-up) bill Ms [redacted] explained that the air conditioner had to work harder to get the temperature to the desired level each time the service was restored after an outage To address this concern, the account has been credited $for good customer relations Ms [redacted] agreed to sifor MyAlerts so she and Mr [redacted] will receive outage and payment notifications via their smart devices in the future
Our records indicate customer was solicited by [redacted] and [redacted] on October 13th letters were sent that same day to Ms [redacted] by PSEG to confirm this request was accurate and asking her to call us within days if it was notOn October were were notified that both of the contracts had been rescinded and ms [redacted] would stay with PSEGOn October PSEG received latters again from [redacted] and [redacted] stating Ms [redacted] had entered into contracts with themAgain PSEG sent letters to Ms [redacted] that day to confirm and , hearing no response the contracts went into effect on Dec PSEG is prevented by the NJAC from intervening when customers make agreements with 3rd parties for their supply but if the customer disputes agreeing to this contract with Spark she can contact them and ask for proof in the form of a signed document or recorded telephone conversationBoth switches are now pending cancellation.Since then PSEG has been notified by [redacted] for Electric and Gas on Jan 23, that a new contract has been issued which will go into effect March In terms of the bills [redacted] charged $for gas in Jan and PSEG price would have been $In Feb Major charges $and PSEG would have charged $ [redacted] ***r charged $for Electric in Jan and PSEG would have charged $211.77 In Feb [redacted] charged $for Electric and PSEG would have charged $This will also have to be addressed with the Third Party suppliers involvedThe customers total balance is $1533.13 the difference between PSEG and Third Party Charges, which we will hold in dispute is $The remainder of the bill $must be addressed to protect serviceTell us why here
THE ACCOUNT IN QUESTION WAS ACTIVE FROM 7/29/– 9/27/ THE ACCOUNT WAS ACTIVATED USING ESTIMATED GAS AND ELECTRIC READS WHICH IS COMPANY POLICY ACTUAL READS WERE OBTAINED ON 9/27/ BASED ON THE ACTUAL READS CUSTOMER WAS BILLED A TOTAL OF $ON 11/18/THE BALANCE WAS TRANSFERRED TO THE CUSTOMER’S HOME ACCOUNT AND SINCE THIS ACCOUNT IS ON AUTO PAY, THE ACCOUNT WAS DEBITED AND THE BALANCE PAID CUSTOMER SPOKE WITH A COMPANY REPRESENTATIVE ON 11/21/ THE CLOSED ACCOUNT WAS ADJUSTED/CREDITED IN THE AMOUNT OF $78.98, RESULTING IN THE FINAL BILL AMOUNT OF THE $CREDIT WAS TRANSFERRED TO THE CUSTOMER’S CURRENT ACCOUNT ONCE THE CUSTOMER DISPUTED THE BALANCE IT SHOULD NOT HAVE BEEN TRANSFERRED UNTIL AFTER THE DISPUTE WAS FULLY INVESTIGATED COMPANY ATTEMPTED TO REACH THE CUSTOMER TODAY TO EXTEND AN APOLOGY TO HER WE WERE UNABLE TO REACH HER BUT LEFT A VOICEMAIL MESSAGE FOR HER, ASKING HER TO RETURN OUR CALL THE ABOVE TRANSACTIONS WILL BE REVIEWED WITH HER WHEN SHE CALLS IN AND AN APOLOGY EXTENDED TO HER FOR THE INCONVENIENCE