Customer Relations spoke to customer Ms [redacted] on 4/14/16.? Her current balance is $1108.? She has two prior broken payment arrangements in the last months.? The customer is also on the Equal Payment Plan.? I advised Ms [redacted] that we would accept $to restore her service and would offer her a payment arrangement (months) on the remaining balance.? Ms [redacted] was satisfied and said she would probably make the $in two separate payments.? Ms [redacted] understands that service cannot be restored until the full $is received.? The customer's account is noted as well
Called customer on 6/24/and 6/28/and left a message on the answering machineCustomer moved to current location on 7/15/according to her leaseCustomer never signed up for service at which time the account was in "unknown" Customer services were interrupted on 4/19/at which time customer signed up for service Customer was assessed a deposit based on her credit history I will assist customer with her concerns when she returns my call
Customer has a high bill complaint This is an electric only account with electric heat It was previously confirmed that customer is being billed for the correct meter This is an electric only account The meter was changed on 4/12/and the removed meter will be tested at the earliest opportunity Once the test results are available we will provide the customer with the written results This customer’s complaint is based on the property manager telling her, before they moved into this apartment that their electric utility bill would be no more than $per month The customer says this is a studio apartment and the leasing manager assured them that all studio apartments in this building paid the same and that is no more than $per month It is unclear how the leasing manager would know this unless he/she reviewed each studio apartment’s consumption/billing for a twelve month period This customer established her account 8/25/ To date the average monthly bill is $ Prior to this customer’s account, the average monthly bill for this apartment was $ Company took a random sampling of ten apartments in this building and the average monthly electric bill was $ Company will follow up with the customer once the meter test results are available Customer was advised and is aware of this
Spoke with customer on 10/and advised customer that when her husband signed up for a TPS (Third Party Supplier) in November 2014, their account was never billed for supply charges by the TPS or PSE&G Customer was advised when this error was found the account was billed for supply usage back to Customer was advised that at this time, her account will be rebilled and they will only be charged for supply usage for the last months.2017-10-
[redacted] I am rejecting this response because:I tried to call back the number the company left me, but that number does not take incoming callsTherefore I am unable to contact the person calling me from the electric company? Regards,
The customer called on 2/20/and received an appointment for the furnace dated the following morningThe customer did not like the appointment and contacted a private contractor to make the repairThe tech arrived within the scheduled appointment timeThe Terms and Conditions of the WorryFree contract state “all service calls received by PSE&G are handled in order of receipt of request There is no reimbursement for covered repairs provided by parties other than PSE&G.” The Appliance Sr Service Supervisor contacted the customer and resolved the complaint
The account at this property, prior to this customer, was an Unknown account There was a pending shut off order on the Unknown account and it was completed on 5/5/ The customer applied for service on Thursday, 5/5/at 4:p.m., after the electric had been turned off Per his lease, he was responsible for service from 5/1/ The turn on order was processed and the electric was turned on as of Monday, 5/9/at 2:p.m This order was completed within the allotted time period PSE&G has a seventy-two hour window (Monday through Friday) within which to turn on service(s) to new accounts
This customer receives gas and electric services The account has been continuously delinquent and was previously shut off for non-payment 6/15/ This time the account was shut off on 9/12/16, despite prior notice given to the customer to avoid the interruption of service The customer paid the required payment of $559.03, the reconnect order was issued and the technician assigned to reconnect the service marked the order as "unworkable" at 3:p.mon 9/12/ There was no access to the meter A second work order was generated on 8/12/at 4:p.mand the service was restored 9/13/at 5:p.m.A voicemail message was left for the customer reviewing the above information We also provided a direct telephone number for the customer to return our call to address this matter further
Switches to Third Party Suppliers (TPS)are sent to PSEG by the TPS themselvesPSEG does not switch customersWhen PSEG received a switch notification from the TPS a letter is sent to the customer making them aware and asking them to contact us within days to cancelThe TPS must provide proof that the customer authorized the switch either by a recorded telephone conversation or a signature on a contractIf they cannot show either the switch must be reversed and the customer refunded by the TPS themselves(PSEG would then bill the customer for the gas and electric used during this time)This customer was notified on Nov 5th of the pending switch and has not questioned the [redacted] Energy charges on the bill since December.See attachedThis complaint should be directed to [redacted] , [redacted] [redacted] ** [redacted] ***
Customer established his account for gas and electric services on 5/11/ The electric meter is read remotely and is billed based on actual reads The gas meter is located in the basement of the property and has been, for the most part, estimated due to no access on meter reading dates During the estimated period, the customer was not billed for any gas consumption for the months of 3/and 4/ During those two months he was billed $which is the monthly service fee Company spoke with the customer today An actual gas read will be obtained 6/29/or 6/30/to verify the 6/14/read Additionally a Gas ERT meter will be installed 7/3/so that going forward actual gas reads will be obtained Customer provided company with information regarding conversations he has had with certain CS representatives The relative telephone recordings will be reviewed; appropriate follow up action will be taken Customer was provided with direct contact information Once the read is verified he will follow up with me directly to make payment arrangements on the balance if the bill is correct as is Customer is satisfied with this course of action
Complaint: [redacted] I am rejecting this response because: My air conditioner was broken, which the apartment complex fail to fix and I rarely used the major appliances(dishwasher and washer and dryer) in the apartment.My phone is in working conditionI did not receive any calls from them nor did they leave a message Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
based on payment history the deposit was due to be refunded in June 2015, but then there was an additional delinquency in Sept which started the months over againThe deposit is held until we have received CONSECUTIVE and ON-TIME paymentsIt is possible the customer was given incorrect information along the way, that will be addressed internally, however, the deposit will not be refunded until the criteria is met
The contact information provided in the initial Revdex.com inquiry included the following telephone number: ###-###-#### This incorrect number is the telephone number that company attempted to reach this customer at This supplemental provided a corrected telephone number Company contacted customer today and confirmed that the deposit has been waived and that the account must be kept current to avoid it being reinstated Satisfied
Customer Relations attempted to reach the customer on 1/24/17, but there was no answer and no voicemail available to leave a message.? An email was sent to the email address provided by the customer requesting he contact our office to discuss his dispute (see attached).? Review of the account finds that an actual reading was obtained on 12/12/16, the customer's regularly scheduled read date.? The reading was for gas.? The customer's account was closed days later? on 12/14/with a total amount due of $based on an estimated reading of for gas.? After the customer called to dispute the estimated bill, the customer was sent an adjusted bill using the last actual read of from 12/12/The adjusted bill amount was $113.74.? Further adjustments were made after the customer again contacted the company.? The customer was credited an additional $which represents the difference between the December bill (actual reading) and the revised December bill.? Based on our investigation and review of the information, no further adjustments are dueWill discuss all with customer when he contacts our office and work towards amicable resolution of same
There were vendor and delivery issues with obtaining the part for the refrigerator causing delaysThe part needed for the repair was no longer available and the customer was previously informed.? The customer purchased a new refrigeratorThe customer was contacted and offered a credit for the refrigerator contract for the delays to get the partCustomer accepted and the refrigerator contract was cancelled
Customer Relations was able to speak to Mr [redacted] directly on 7/and he explained that there is a discrepancy between the credit amount.? He says he spoke to an Appliance Repair Supervisor back in June who said he would refund the full amount.? I advised Mr [redacted] that I would have the supervisor contact him directly to hopefully clarify that conversation and resolve amicably.? Customer was agreeable to same
Company spoke with the customer on 6/30/and advised him this matter requires in-depth investigation/review He understands we will follow up with him once our investigation is completed An updated response will also be provided at that time
? Company confirmed a crossed meter situation at this location; this customer was being billed on Electric Meter# [redacted] and should have been billed on Meter # [redacted] .? This was corrected as of 6/9/2016.? ? From the account’s active date of 10/3/through 6.9.2016, the customer was billed $530.51.? He should have been billed $823.96.? The difference of $was waived and not applied to the customer’s account.? ? Company will have a billing summary prepared for this customer.? We left a voicemail message for the customer today, acknowledging his inquiry and advising that he should allow up to a billing cycle for the billing summary to be completed.? Once it is completed we will follow up with the customer and provide him with a copy.?
Customer Relations spoke to customer Ms [redacted] on 4/14/16.? Her current balance is $1108.? She has two prior broken payment arrangements in the last months.? The customer is also on the Equal Payment Plan.? I advised Ms [redacted] that we would accept $to restore her service and would offer her a payment arrangement (months) on the remaining balance.? Ms [redacted] was satisfied and said she would probably make the $in two separate payments.? Ms [redacted] understands that service cannot be restored until the full $is received.? The customer's account is noted as well
Called customer on 6/24/and 6/28/and left a message on the answering machineCustomer moved to current location on 7/15/according to her leaseCustomer never signed up for service at which time the account was in "unknown" Customer services were interrupted on 4/19/at which time customer signed up for service Customer was assessed a deposit based on her credit history I will assist customer with her concerns when she returns my call
Customer has a high bill complaint This is an electric only account with electric heat It was previously confirmed that customer is being billed for the correct meter This is an electric only account The meter was changed on 4/12/and the removed meter will be tested at the earliest opportunity Once the test results are available we will provide the customer with the written results This customer’s complaint is based on the property manager telling her, before they moved into this apartment that their electric utility bill would be no more than $per month The customer says this is a studio apartment and the leasing manager assured them that all studio apartments in this building paid the same and that is no more than $per month It is unclear how the leasing manager would know this unless he/she reviewed each studio apartment’s consumption/billing for a twelve month period This customer established her account 8/25/ To date the average monthly bill is $ Prior to this customer’s account, the average monthly bill for this apartment was $ Company took a random sampling of ten apartments in this building and the average monthly electric bill was $ Company will follow up with the customer once the meter test results are available Customer was advised and is aware of this
Spoke with customer on 10/and advised customer that when her husband signed up for a TPS (Third Party Supplier) in November 2014, their account was never billed for supply charges by the TPS or PSE&G Customer was advised when this error was found the account was billed for supply usage back to Customer was advised that at this time, her account will be rebilled and they will only be charged for supply usage for the last months.2017-10-
[redacted] I am rejecting this response because:I tried to call back the number the company left me, but that number does not take incoming callsTherefore I am unable to contact the person calling me from the electric company? Regards,
The customer called on 2/20/and received an appointment for the furnace dated the following morningThe customer did not like the appointment and contacted a private contractor to make the repairThe tech arrived within the scheduled appointment timeThe Terms and Conditions of the WorryFree contract state “all service calls received by PSE&G are handled in order of receipt of request There is no reimbursement for covered repairs provided by parties other than PSE&G.” The Appliance Sr Service Supervisor contacted the customer and resolved the complaint
The account at this property, prior to this customer, was an Unknown account There was a pending shut off order on the Unknown account and it was completed on 5/5/ The customer applied for service on Thursday, 5/5/at 4:p.m., after the electric had been turned off Per his lease, he was responsible for service from 5/1/ The turn on order was processed and the electric was turned on as of Monday, 5/9/at 2:p.m This order was completed within the allotted time period PSE&G has a seventy-two hour window (Monday through Friday) within which to turn on service(s) to new accounts
This customer receives gas and electric services The account has been continuously delinquent and was previously shut off for non-payment 6/15/ This time the account was shut off on 9/12/16, despite prior notice given to the customer to avoid the interruption of service The customer paid the required payment of $559.03, the reconnect order was issued and the technician assigned to reconnect the service marked the order as "unworkable" at 3:p.mon 9/12/ There was no access to the meter A second work order was generated on 8/12/at 4:p.mand the service was restored 9/13/at 5:p.m.A voicemail message was left for the customer reviewing the above information We also provided a direct telephone number for the customer to return our call to address this matter further
Switches to Third Party Suppliers (TPS)are sent to PSEG by the TPS themselvesPSEG does not switch customersWhen PSEG received a switch notification from the TPS a letter is sent to the customer making them aware and asking them to contact us within days to cancelThe TPS must provide proof that the customer authorized the switch either by a recorded telephone conversation or a signature on a contractIf they cannot show either the switch must be reversed and the customer refunded by the TPS themselves(PSEG would then bill the customer for the gas and electric used during this time)This customer was notified on Nov 5th of the pending switch and has not questioned the [redacted] Energy charges on the bill since December.See attachedThis complaint should be directed to [redacted] , [redacted] [redacted] ** [redacted] ***
Customer established his account for gas and electric services on 5/11/ The electric meter is read remotely and is billed based on actual reads The gas meter is located in the basement of the property and has been, for the most part, estimated due to no access on meter reading dates During the estimated period, the customer was not billed for any gas consumption for the months of 3/and 4/ During those two months he was billed $which is the monthly service fee Company spoke with the customer today An actual gas read will be obtained 6/29/or 6/30/to verify the 6/14/read Additionally a Gas ERT meter will be installed 7/3/so that going forward actual gas reads will be obtained Customer provided company with information regarding conversations he has had with certain CS representatives The relative telephone recordings will be reviewed; appropriate follow up action will be taken Customer was provided with direct contact information Once the read is verified he will follow up with me directly to make payment arrangements on the balance if the bill is correct as is Customer is satisfied with this course of action
Complaint: [redacted] I am rejecting this response because: My air conditioner was broken, which the apartment complex fail to fix and I rarely used the major appliances(dishwasher and washer and dryer) in the apartment.My phone is in working conditionI did not receive any calls from them nor did they leave a message Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
based on payment history the deposit was due to be refunded in June 2015, but then there was an additional delinquency in Sept which started the months over againThe deposit is held until we have received CONSECUTIVE and ON-TIME paymentsIt is possible the customer was given incorrect information along the way, that will be addressed internally, however, the deposit will not be refunded until the criteria is met
The contact information provided in the initial Revdex.com inquiry included the following telephone number: ###-###-#### This incorrect number is the telephone number that company attempted to reach this customer at This supplemental provided a corrected telephone number Company contacted customer today and confirmed that the deposit has been waived and that the account must be kept current to avoid it being reinstated Satisfied
Customer Relations attempted to reach the customer on 1/24/17, but there was no answer and no voicemail available to leave a message.? An email was sent to the email address provided by the customer requesting he contact our office to discuss his dispute (see attached).? Review of the account finds that an actual reading was obtained on 12/12/16, the customer's regularly scheduled read date.? The reading was for gas.? The customer's account was closed days later? on 12/14/with a total amount due of $based on an estimated reading of for gas.? After the customer called to dispute the estimated bill, the customer was sent an adjusted bill using the last actual read of from 12/12/The adjusted bill amount was $113.74.? Further adjustments were made after the customer again contacted the company.? The customer was credited an additional $which represents the difference between the December bill (actual reading) and the revised December bill.? Based on our investigation and review of the information, no further adjustments are dueWill discuss all with customer when he contacts our office and work towards amicable resolution of same
The company's position has not changed in the matter; the customers deposit was applied to the customers outstanding balance
There were vendor and delivery issues with obtaining the part for the refrigerator causing delaysThe part needed for the repair was no longer available and the customer was previously informed.? The customer purchased a new refrigeratorThe customer was contacted and offered a credit for the refrigerator contract for the delays to get the partCustomer accepted and the refrigerator contract was cancelled
Customer Relations was able to speak to Mr [redacted] directly on 7/and he explained that there is a discrepancy between the credit amount.? He says he spoke to an Appliance Repair Supervisor back in June who said he would refund the full amount.? I advised Mr [redacted] that I would have the supervisor contact him directly to hopefully clarify that conversation and resolve amicably.? Customer was agreeable to same
Company spoke with the customer on 6/30/and advised him this matter requires in-depth investigation/review He understands we will follow up with him once our investigation is completed An updated response will also be provided at that time
? Company confirmed a crossed meter situation at this location; this customer was being billed on Electric Meter# [redacted] and should have been billed on Meter # [redacted] .? This was corrected as of 6/9/2016.? ? From the account’s active date of 10/3/through 6.9.2016, the customer was billed $530.51.? He should have been billed $823.96.? The difference of $was waived and not applied to the customer’s account.? ? Company will have a billing summary prepared for this customer.? We left a voicemail message for the customer today, acknowledging his inquiry and advising that he should allow up to a billing cycle for the billing summary to be completed.? Once it is completed we will follow up with the customer and provide him with a copy.?