Spoke with customer on 10/and advised customer that he was assessed a deposit due the history of his previous account Customer was advised that at this time company will waive the deposit in the interest of customer relations Customer was also advised that if his account become delinquent in the future he can be assessed a deposit
CUSTOMER RECEIVES GAS AND ELECTRIC SERVICES THE GAS WAS CONSECUTIVELY ESTIMATED WHEREASTHE ELECTRIC METER IS READ EACH MONTH WHEN AN ACTUAL GAS READ WAS OBTAINED ON 7/3/CUSTOMER WAS BILLED $FOR ADDITIONAL GAS CONSUMPTION; THIS MEANS THE GAS ESTIMATES WERE TOO LOW THE CUSTOMER’S MONTHLY INVOICE ADVISES THE CUSTOMER IF THE CURRENT BILL IS BASED ON AN ACTUAL READ OR AN ESTIMATE THE MONTHLY BILL ALSO PROVIDES THE SAME INFORMATION FOR THE PRIOR MONTH THE BILL ALSO PROVIDES THE CUSTOMER WITH THE NEXT SCHEDULED METER READING DATE ACCOUNT RECORDS CONFIRM THE GAS WAS ESTIMATED DUE TO NO ACCESS TO THE GAS METER COMPANY ATTEMPTED TO REACH THIS CUSTOMER BUT REACHED HER ANSWERING SERVICE INSTEAD WE LEFT A MESSAGE REQUESTING THAT SHE CONTACT THIS OFFICE DIRECTLY TO ADDRESS THIS MATTER FURTHER CUSTOMER WILL BE REQUIRED TO PROVIDE PROOF OF THE BANK FEES ASSESSED ONCE COMPANY HAS PROOF OF THE FEES, WE WILL REIMBURSE CUSTOMER THE $
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[redacted] ***' balance is $764.86.? The notice amount is $660.46.? The most recent payment was received on 11/11/in the amount of $40.? A payment for $was returned on 10/28/15.? There have been two broken Deferred Payment Arrangements (DPA) over the last months.? A Customer Relations Consultant spoke with [redacted] on 11/23/15.? [redacted] ***? stated that he is seeking assistance from OEO.? [redacted] confirmed that he? can pay $by 12/4/15.? A? DPA was made for $60/month plus current for months starting on 1/4/16.? [redacted] also stated that he has a high bill? concern.? PSE&G will change [redacted] ***' electric meter on 12/2/and then test the meter for accuracy.? If the meter is tested to be running fast, [redacted] ***' account will be credited accordingly.? Regardless of the outcome, a meter test results letter will be mailed to [redacted] for his records.? [redacted] is satisfied
Account was opened March Since then customer has made payments totaling $all but $were returnedLast shut off notice states payment of $is due immediately and an additional $due by 10/customer very argumentative claiming reps told her payment not due until 10/and claiming we have refused to accept NJ Shares paymentNotes on acct state not eligible for NJ SharesADV cust no guarantee of service until $pd Acct is in field for SONP
The gas service was active in March and April while the house was under construction as the customer indicated in the BPU complaint descriptionContractors use heat to facilitate the construction process and this may have caused the customer's high billsThe gas meter was installed on 2/25/and turned onThe March and April bills are based on actual meter readingsAt the customer's request, the gas meter was changed on 2/2/and tested accuratePS responded to gas leak orders on 11/12/and 2/1/The leaks were before the meter (they were not billed) and repairedI spoke with the customer and explainedNot satisfiedPS has fulfilled requirements to check our equipment
[redacted] spoke with a Collections Supervisor who accepted a payment of $for the reconnection of her servicesThe balance was set up on a month payment plan for $plus her current billThe reconnection order was issued on 7/@ 4:47PM & her services were restored on 7/@ 9:45am, which is within the hour reconnection window the crew is allottedThe crew typically will work up until midnight, if they cannot get out there by that evening, their clock starts back up the next morning at 8amHer balance at this point is $after her payment for the reconnect
? ? Company has reviewed the telephone records for this account.? Company confirmed that the account was established as of May 4, 2015.? Review of the recorded telephone conversation confirmed that the customer first contacted company on 10/23/after receiving an automated call regarding his delinquent account.? ? The CS Representative specifically asked the customer if he had previously advised the company that he was not receiving his monthly bills; customer would not answer the question.? The CS Representative also confirmed that the payments the customer made were applied to a second account that he has with the company rather than with this account.? Further review of the account confirms that the bills were being forwarded in error, to customer’s prior address.? Once customer notified the company of this on 10/23/15, the account information was updated and the mailing address reflects his current address.? Copies/Duplicates of all bills have been forwarded to the customer at his correct addressAdditionally an investigation completed on 10/28/ confirmed that this rate classification for this account should be residential gas and it too was corrected.? The account has been rebilled using the correct rate? The account balance is a credit $26.57.? Company left a voicemail message for this customer today, advising him of the above information and advising him to contact the company if he has any other questions
The electric department left voice mails for Ms [redacted] on 8/and 9/she has not returned their callMs [redacted] also filed a complaint with the NJ BPU the response is the same to both organizationsNo response from customer
PSE&G investigated and denied Ms [redacted] ? claim.? The denial was based upon an unanticipated underground equipment/conductor failure, so PSE&G was not negligent.? A temporary jumper was installed and the installation of a new service completed permanent repairsA Business Assurance Consultant provided a verbal explanation to the claimant on February 9, 2018, and forwarded the denial via e-mail on February 12, 2018.? On February 15, 2018, Manager Operations ?" Claims called the claimant and advised that an investigation and review of her claim file was completed.? He confirmed that the denial properly reflected the company’s position as to liability, given the failure involved an unanticipated underground equipment failure.? He advised that the denial would not be changed.Thank you.?
In accordance with company's response to customer initial Revdex.com inquiry, the customer will not be billed again in JuneCustomer's most recent bill is his May bill His June bill has not been generated yet Company left a voicemail message for the customer on his voicemail he customer will not be billed for the charge in question on her his June invoice The billing will start up again in July.Company attempted to reach the customer today but we were unable to do so A voicemail message was left for the customer advising confirming our prior telephone conversation and the above information He was also provided with direct contact information to follow up with us
Complaint: [redacted] I am rejecting this response because: If it weren't for their equipment failing I would still have working electric appliances!!! As far as I'm concerned no matter how they try to dodge this it is their responsibilityThis loss had nothing to do with me it had everything to do with the failure of THEIR lineHow is it fair that my family and I now have to go without due to their lack to check their equipment whether it be annually, monthly or quarterly? Maybe they should take better care of their equipmentFrom the research I've done this happens quite frequently and PSE&G denies paying for any of itSo if it's so common they should really start doing something about it or own up and start paying for damages Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: To date, nothing has been resolvedI got one phone call from PSE&G, and I was unable to get throughI do not have time to spend hours on the phone playing around with them To date, no adjustment/credit was made to my accountI did not get the free furnace inspection to which I am entitledFinally, there still is no streetlight in the middle of the block on my street, between Mercer and Morris StreetsIt is dark and dangerous for females, and I was bothered by someone panhandling there after darkThere is a utility pole there, and there is no reason why PSE&G cannot install a light thereNOTHING WAS RESOLVED ? Regards, [redacted]
Customer established his current account 8/26/17.? ? This is an electric only account.? ? His prior account was on direct debit.? It is company practice to waive a deposit request when/if a customer signs up for direct debit payments.? ? ? ? Company attempted to reach this customer today.? We did not reach him but we did leave a voicemail message advising him that the deposit request amount is two times the average monthly bill.? We also advised him that if he signs up for direct debit at his current address, we will waive the deposit request.? Customer was advised to call company for additional assistance with this.?
The meter was not read when the account was closed due to a snow storm in the area that dayPSEG will eliminate the final bill in the interest of customer relationsA voice mail was left 3/
I reviewed the call where Mr*** called for a new accountAt the end of the call the Customer Service Representative stated she would now transfer him to Connections from PSE&G who will verify the order and help him transfer any additional home servicesShe asked him "would this be OK?" Mr*** stated "yes please"
Called customer on 2/and left a message on the answering machine Customer has a balance from his previous location of which Mrs [redacted] was made aware of on 3/17/ I will assist customer with his concerns when he returns my call.Tell us why here
This is an electric only account Balance is $ The last payment was $paid on 5/5/ Customer has been given two arrangements but they have not been kept Company can extend the customer a twelve month payment arrangement as a courtesy, however customer will be required to pay the current bill each month, plus an additional $towards the outstanding balance Company attempted to reach this customer at the telephone number provided We were unable to reach her but we did leave a voicemail message asking that she return our call We will discuss the payment arrangement with her and explain to her that she cannot pay a flat amount $or $per month Additionally, after reviewing customer’s request for medial status on her account, her request was denied Customer uses equipment that can run via battery
Spoke with customer on 10/and advised customer that he was assessed a deposit due the history of his previous account Customer was advised that at this time company will waive the deposit in the interest of customer relations Customer was also advised that if his account become delinquent in the future he can be assessed a deposit
CUSTOMER RECEIVES GAS AND ELECTRIC SERVICES THE GAS WAS CONSECUTIVELY ESTIMATED WHEREASTHE ELECTRIC METER IS READ EACH MONTH WHEN AN ACTUAL GAS READ WAS OBTAINED ON 7/3/CUSTOMER WAS BILLED $FOR ADDITIONAL GAS CONSUMPTION; THIS MEANS THE GAS ESTIMATES WERE TOO LOW THE CUSTOMER’S MONTHLY INVOICE ADVISES THE CUSTOMER IF THE CURRENT BILL IS BASED ON AN ACTUAL READ OR AN ESTIMATE THE MONTHLY BILL ALSO PROVIDES THE SAME INFORMATION FOR THE PRIOR MONTH THE BILL ALSO PROVIDES THE CUSTOMER WITH THE NEXT SCHEDULED METER READING DATE ACCOUNT RECORDS CONFIRM THE GAS WAS ESTIMATED DUE TO NO ACCESS TO THE GAS METER COMPANY ATTEMPTED TO REACH THIS CUSTOMER BUT REACHED HER ANSWERING SERVICE INSTEAD WE LEFT A MESSAGE REQUESTING THAT SHE CONTACT THIS OFFICE DIRECTLY TO ADDRESS THIS MATTER FURTHER CUSTOMER WILL BE REQUIRED TO PROVIDE PROOF OF THE BANK FEES ASSESSED ONCE COMPANY HAS PROOF OF THE FEES, WE WILL REIMBURSE CUSTOMER THE $
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[redacted] ***' balance is $764.86.? The notice amount is $660.46.? The most recent payment was received on 11/11/in the amount of $40.? A payment for $was returned on 10/28/15.? There have been two broken Deferred Payment Arrangements (DPA) over the last months.? A Customer Relations Consultant spoke with [redacted] on 11/23/15.? [redacted] ***? stated that he is seeking assistance from OEO.? [redacted] confirmed that he? can pay $by 12/4/15.? A? DPA was made for $60/month plus current for months starting on 1/4/16.? [redacted] also stated that he has a high bill? concern.? PSE&G will change [redacted] ***' electric meter on 12/2/and then test the meter for accuracy.? If the meter is tested to be running fast, [redacted] ***' account will be credited accordingly.? Regardless of the outcome, a meter test results letter will be mailed to [redacted] for his records.? [redacted] is satisfied
Account was opened March Since then customer has made payments totaling $all but $were returnedLast shut off notice states payment of $is due immediately and an additional $due by 10/customer very argumentative claiming reps told her payment not due until 10/and claiming we have refused to accept NJ Shares paymentNotes on acct state not eligible for NJ SharesADV cust no guarantee of service until $pd Acct is in field for SONP
The gas service was active in March and April while the house was under construction as the customer indicated in the BPU complaint descriptionContractors use heat to facilitate the construction process and this may have caused the customer's high billsThe gas meter was installed on 2/25/and turned onThe March and April bills are based on actual meter readingsAt the customer's request, the gas meter was changed on 2/2/and tested accuratePS responded to gas leak orders on 11/12/and 2/1/The leaks were before the meter (they were not billed) and repairedI spoke with the customer and explainedNot satisfiedPS has fulfilled requirements to check our equipment
Mr [redacted] ? outages are being investigated and he? will be contacted regarding his concerns.? Thank you
[redacted] spoke with a Collections Supervisor who accepted a payment of $for the reconnection of her servicesThe balance was set up on a month payment plan for $plus her current billThe reconnection order was issued on 7/@ 4:47PM & her services were restored on 7/@ 9:45am, which is within the hour reconnection window the crew is allottedThe crew typically will work up until midnight, if they cannot get out there by that evening, their clock starts back up the next morning at 8amHer balance at this point is $after her payment for the reconnect
? ? Company has reviewed the telephone records for this account.? Company confirmed that the account was established as of May 4, 2015.? Review of the recorded telephone conversation confirmed that the customer first contacted company on 10/23/after receiving an automated call regarding his delinquent account.? ? The CS Representative specifically asked the customer if he had previously advised the company that he was not receiving his monthly bills; customer would not answer the question.? The CS Representative also confirmed that the payments the customer made were applied to a second account that he has with the company rather than with this account.? Further review of the account confirms that the bills were being forwarded in error, to customer’s prior address.? Once customer notified the company of this on 10/23/15, the account information was updated and the mailing address reflects his current address.? Copies/Duplicates of all bills have been forwarded to the customer at his correct addressAdditionally an investigation completed on 10/28/ confirmed that this rate classification for this account should be residential gas and it too was corrected.? The account has been rebilled using the correct rate? The account balance is a credit $26.57.? Company left a voicemail message for this customer today, advising him of the above information and advising him to contact the company if he has any other questions
The electric department left voice mails for Ms [redacted] on 8/and 9/she has not returned their callMs [redacted] also filed a complaint with the NJ BPU the response is the same to both organizationsNo response from customer
PSE&G investigated and denied Ms [redacted] ? claim.? The denial was based upon an unanticipated underground equipment/conductor failure, so PSE&G was not negligent.? A temporary jumper was installed and the installation of a new service completed permanent repairsA Business Assurance Consultant provided a verbal explanation to the claimant on February 9, 2018, and forwarded the denial via e-mail on February 12, 2018.? On February 15, 2018, Manager Operations ?" Claims called the claimant and advised that an investigation and review of her claim file was completed.? He confirmed that the denial properly reflected the company’s position as to liability, given the failure involved an unanticipated underground equipment failure.? He advised that the denial would not be changed.Thank you.?
In accordance with company's response to customer initial Revdex.com inquiry, the customer will not be billed again in JuneCustomer's most recent bill is his May bill His June bill has not been generated yet Company left a voicemail message for the customer on his voicemail he customer will not be billed for the charge in question on her his June invoice The billing will start up again in July.Company attempted to reach the customer today but we were unable to do so A voicemail message was left for the customer advising confirming our prior telephone conversation and the above information He was also provided with direct contact information to follow up with us
Complaint: [redacted] I am rejecting this response because: If it weren't for their equipment failing I would still have working electric appliances!!! As far as I'm concerned no matter how they try to dodge this it is their responsibilityThis loss had nothing to do with me it had everything to do with the failure of THEIR lineHow is it fair that my family and I now have to go without due to their lack to check their equipment whether it be annually, monthly or quarterly? Maybe they should take better care of their equipmentFrom the research I've done this happens quite frequently and PSE&G denies paying for any of itSo if it's so common they should really start doing something about it or own up and start paying for damages Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: To date, nothing has been resolvedI got one phone call from PSE&G, and I was unable to get throughI do not have time to spend hours on the phone playing around with them To date, no adjustment/credit was made to my accountI did not get the free furnace inspection to which I am entitledFinally, there still is no streetlight in the middle of the block on my street, between Mercer and Morris StreetsIt is dark and dangerous for females, and I was bothered by someone panhandling there after darkThere is a utility pole there, and there is no reason why PSE&G cannot install a light thereNOTHING WAS RESOLVED ? Regards, [redacted]
Customer established his current account 8/26/17.? ? This is an electric only account.? ? His prior account was on direct debit.? It is company practice to waive a deposit request when/if a customer signs up for direct debit payments.? ? ? ? Company attempted to reach this customer today.? We did not reach him but we did leave a voicemail message advising him that the deposit request amount is two times the average monthly bill.? We also advised him that if he signs up for direct debit at his current address, we will waive the deposit request.? Customer was advised to call company for additional assistance with this.?
The meter was not read when the account was closed due to a snow storm in the area that dayPSEG will eliminate the final bill in the interest of customer relationsA voice mail was left 3/
I reviewed the call where Mr*** called for a new accountAt the end of the call the Customer Service Representative stated she would now transfer him to Connections from PSE&G who will verify the order and help him transfer any additional home servicesShe asked him "would this be OK?" Mr*** stated "yes please"
Called customer on 2/and left a message on the answering machine Customer has a balance from his previous location of which Mrs [redacted] was made aware of on 3/17/ I will assist customer with his concerns when he returns my call.Tell us why here
This is an electric only account Balance is $ The last payment was $paid on 5/5/ Customer has been given two arrangements but they have not been kept Company can extend the customer a twelve month payment arrangement as a courtesy, however customer will be required to pay the current bill each month, plus an additional $towards the outstanding balance Company attempted to reach this customer at the telephone number provided We were unable to reach her but we did leave a voicemail message asking that she return our call We will discuss the payment arrangement with her and explain to her that she cannot pay a flat amount $or $per month Additionally, after reviewing customer’s request for medial status on her account, her request was denied Customer uses equipment that can run via battery