Complaint: [redacted] I am rejecting this response because: Left message for an email or fax to provide invoice, have not received responseI have attached invoice to this message where it shows wires were corrects to control board the same day PSEG came out to my house and left.? Regards, [redacted]
I reviewed the call where Mr***? called for a new accountAt the end of the call the Customer Service Representative stated she would now transfer him to Connections from PSE&G who will verify the order and help him transfer any additional home servicesShe asked him "would this be OK?"? Mr***? stated "yes please"
This account was established as of 12/7/ The account was established with estimated gas and electric reads which is company policy, unless the customer requests actual reads The gas consumption was estimated through 5/19/ However, from the active date through 4/21/the consumption was estimated at “0” – the estimated index remained at which means the customer was only billed for the monthly service fee (approximately $5.84) and not for any consumption during this time period The electric consumption was also estimated through 5/19/ From the active date through 8/18/2011, the customer was estimated at zero consumption – the estimated index remained at During this time period the customer was only billed for the monthly service fee (approximately $ Once the actual reads were obtained on 6/20/2016, the account was rebilled; the account balance is $ This represents more than five years of consumption/billing at an average of $per month Customer does not say when the property was sold but it would appear that once it was sold, PSE&G was given access to the meters so that they could be readMonthly bills forwarded to the customer during the specific time periods as stated verified for the customer that she was not being billed for gas/electric consumption Company attempted to reach this customer today but was unable to reach her We did leave a voicemail message for the customer, asking her to return our call When the customer returns our call we will review the billing with her and also offer to have the meters changed and tested which is company policy Company will also extend a long-term payment arrangement to the customer Customer was provided with direct contact information to Customer Relations for this matter
Complaint: [redacted] I am rejecting this response because:The information provided by PSEG regarding the outages is incorrectThere have been extensive outages, many lasting more than hoursPSEG has provided no information on why an inspection of the circuit has not been conducted in years and they have offered no solution or resolution to the problemThe last power outage caused a fire to my neighbor's garage that resulted in significant damagePSEG has not done anything to ensure that such damage will not occur in the future.? Regards, [redacted] ?
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for helping me resolve this problem Regards, [redacted]
An Appliance Service Supervisor contacted the customer and discussed her concerns with the technician that serviced her water heater and the diagnosisThe customer agreed to forward a copy of her invoice, for the water heater that she purchased, to the service supervisor for discussion and compensation consideration
Customer receives gas and electric services.? Account recorders confirm both services were interrupted due to non-payment.? Account records further confirm that the customer, or someone other than PSE&G, illegally turned the services on.? ? Company spoke with the customer today.? Company has waived one of the $reconnection fees billed to the customer.? Customer is satisfied.?
This account was established as of 12/7/? ? The account was established with estimated gas and electric reads which is company policy, unless the customer requests actual reads.? ? The gas consumption was estimated through 5/19/2016.? However, from the active date through 4/21/the consumption was estimated at “0” ?" the estimated index remained at which means the customer was only billed for the monthly service fee (approximately $5.84) and not for any consumption during this time period.? ? The electric consumption was also estimated through 5/19/2016.? ? From the active date through 8/18/2011, the customer was estimated at zero consumption ?" the estimated index remained at 57846.? During this time period the customer was only billed for the monthly service fee (approximately $2.50.? ? ? ? ? ? Once the actual reads were obtained on 6/20/2016, the account was rebilled; the account balance is $9095.01.? This represents more than five years of consumption/billing at an average of $per month.? ? Customer does not say when the property was sold but it would appear that once it was sold, PSE&G was given access to the meters so that they could be read.? Monthly bills forwarded to the customer during the specific time periods as stated verified for the customer that she was not being billed for gas/electric consumption.? ? Company attempted to reach this customer today but was unable to reach her.? We did leave a voicemail message for the customer, asking her to return our call.? When the customer returns our call we will review the billing with her and also offer to have the meters changed and tested which is company policy.? Company will also extend a long-term payment arrangement to the customer.? Customer was provided with direct contact information to Customer Relations for this matter.? ? ? ?
Customer of record is [redacted] however company has been talking with “ [redacted] ” who always calls on behalf of the customer of record On 6/4/16, company spoke with [redacted] and explained to her that this account signed up for paperless billing and therefore was not receiving a paper bill in the mail Paperless billing was cancelled as of 6/4/per the customer’s request Customer’s electric was shut off for non-payment on 5/19/ Customer made the required payment and deferred payment arrangement on the balance and the service was restored The customer has been on the Equal Payment Plan (EPP) and her balancing month is June During most of her EPP was $per month In January based on her consumption at that time, her EPP was increased to $ When the account was balanced out in June 2016, customer was billed $ Based on this, her new EPP amount is $per month The EPP is an option for the customer and not a requirement She can request to be removed from the plan at any time and company will remove the account Account records verify that a letter was forwarded to this customer on 6/8/advising her that her new EPP amount is $ Company has been experiencing a higher than call volume, due to part to the extreme weather conditions and the need for appliance service/repair appointmentsDuring these times, customers have the option of holding on or in the alternative they may choose to have the company return their call, and may hang up Company spoke with Ms [redacted] on today She was advised that the account was previously paperless billing However, customer says she still has not received June, July or August invoices Company is mailing this customer July and August invoices Since it is unclear why at this time the customer is not receiving her monthly bills, she has agreed to contact this office directly next week to advise us whether or not she received the invoices forwarded today Customer was also advised that company will waive the $reconnection fee debited to her account when the service was interrupted for non-payment
? REVIEW OF THE CUSTOMER’S PRIOR ACCOUNT AND PAYMENT HISTORY CONFIRMS THAT THE ACCOUNT WAS DELINQUENT ON A REGULAR BASIS.? MANY TIMES, PAYMENTS WERE MADE ON A BI-MONTHLY BASIS WHICH CAUSED THE ACCOUNT TO BE DELINQUENT? PSE&G’S REQUEST FOR A DEPOSIT IS BASED ON THE CUSTOMER’S PAYMENT HISTORY WITH PSE&G, OR THE OVERALL CREDIT HISTORY AND NOT ON HOW LONG SOMEONE HAS BEEN A CUSTOMER.? ADDITIONALLY, THE AMOUNT OF THE DEPOSIT REQUEST IS A STANDARD TWO TIMES THE AVERAGE MONTHLY BILL.? IN THIS CASE, THE COMPANY REQUESTED A $DEPOSIT WHICH MEANS THE AVERAGE MONTHLY BILL AT THIS PREMISE IS $200.00.? ? THE CUSTOMER DID SPEAK WITH A COLLECTION SUPERVISOR AND WAS ADVISED THAT THE COMPANY WILL WAIVE THE DEPOSIT IF SHE SIGNS UP FOR DIRECT DEBIT PAYMENT.? SHE REFUSED THE OFFER.? ? CUSTOMER SERVICE REPRESENTATIVES ARE TRAINED TO ADVISE THE CUSTOMER OF THE POTENTIAL FOR A DEPOSIT WHEN ESTABLISHING A NEW ACCOUNT.? WE WILL REVIEW THE CONVERSATION TO ENSURE THAT THIS IS BEING DONE.? COMPANY LEFT A VOICEMAIL MESSAGE FOR THE CUSTOMER TO RETURN OUR CALL.? WE WILL AGAIN OFFER TO WAIVE THE DEPOSIT IF SHE WOULD LIKE TO SIGN UP FOR DIRECT DEBIT.? IF CUSTOMER REFUSES, THE DEPOSIT WILL HAVE TO REMAIN.? ?
Customer Relations spoke to customer on 10/1./ He indicated he wanted to speak to the appropriate supervisor regarding the technicians actions I advised I would have the supervisor contact him to further discuss his concerns and we would also investigate what transpired Our records do confirm that a technician was out on 9/30, the order notes indicate it was due to a gas smell However, our investigation will confirm all [redacted] has my contact information I also have confirmation that the Appliance Repair supervisor has also contacted the customer and reassured we would investigate and the customer also has the supervisor's phone number as well
The appliance service supervisor contacted the customer and explained that the problem existed before the contract? was? purchasedTechnician stated that the husband advised him their prior home insurance would not cover the AC repair so he cancelled that coverage and opened a PSE&G worry free contract.? The cost was explained
Complaint: [redacted] I am rejecting this response because: I never received a final billWhen I called PSEG last week they said it was mailed to [redacted] Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever I discussed with the PSE&G representative, I explained that never I paid with checks, only with my debit card? Also I advised her that I had no idea that my bank debit card was temporary for a month? At the moment when I proceed with the payment, the card was active? ? Regards, [redacted]
Since January 1, the customer has experienced five extended interruptions.? ? The circuit that serves the customer is [redacted] ***.? ? Infrared and visual patrols of the circuit were done in On March 29, an engineering supervisor contacted the customer and left a message detailing the outage history.Thanks
? ? CUSTOMER RECEIVES GAS AND ELECTRIC SERVICES.? THE LAST ESTIMATED GAS READ WAS 3/27/2015; THE LAST ESTIMATED ELECTRIC READ WAS 7/28/2015.? THIS ACCOUNT IS BEING BILLING BASED ON ACTUAL READS.? ? COMPANY SPOKE WITH THE CUSTOMER TODAY AND CONFIRMED THE ABOVE.? CUSTOMER UNDERSTANDS AND IS SATISFIED
The new meter has been installed I have been advised that it will no longer be necessary to enter the premise to read the meterThere should be no estimated bills in the future I was also advised that the estimates were incorrect and the actual meter reading was less than previously indicated on the statement and I should expect an adjustment on my next bill Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
The account in question is in the name of [redacted] and has an outstanding balance of $2888.10.? The account was established 12/12/and closed 5/24/2016.? The electric service was shut off for non-payment on 5/3/16; the gas service remains on.? ? On 5/10/ [redacted] requested a utility account at this property in her name and stated that [redacted] is no longer at the location.? PSE&G spoke directly with Ms [redacted] who stated that she does in fact still reside at the location and she also stated that she could not make a payment because she is out of work.? Ms [redacted] inquired as to the amount needed to restore the service and she was advised $is required.? ? In cases such as this involving an unpaid balance, any person requesting new service is required to provide lease/deed, proof of prior address and ID.? Ms [redacted] has not provided any proof of a prior address.? ? A voicemail message was left for her today, asking that she return our phone call.? She will be advised again that proof of her prior address is needed or payment on the outstanding balance?
? This account is in the name of [redacted] ***.? The account was finaled on 10/5/with an outstanding balance of $1211.22.? ? This account was for both gas and electric services.? The billing is based on both actual reads and estimated reads.? This information is noted on the account each month.? When the account was finaled on 10/5/2016, it was based on an actual gas read and an estimated electric read.? The last payment on the account was $on 10/3/2016.? Prior to this date the last payment was $on 6/10/2016.? ? To change the name on this account, company requires a copy of a death certificate.? Once this is produced the name can be changed.? ? Company attempted to speak with Mr [redacted] at the number provided but was unable to reach him.? A voice mail message was left for him to return our call to discuss this matter further.?
Complaint: [redacted] I am rejecting this response because: Left message for an email or fax to provide invoice, have not received responseI have attached invoice to this message where it shows wires were corrects to control board the same day PSEG came out to my house and left.? Regards, [redacted]
I reviewed the call where Mr***? called for a new accountAt the end of the call the Customer Service Representative stated she would now transfer him to Connections from PSE&G who will verify the order and help him transfer any additional home servicesShe asked him "would this be OK?"? Mr***? stated "yes please"
This account was established as of 12/7/ The account was established with estimated gas and electric reads which is company policy, unless the customer requests actual reads The gas consumption was estimated through 5/19/ However, from the active date through 4/21/the consumption was estimated at “0” – the estimated index remained at which means the customer was only billed for the monthly service fee (approximately $5.84) and not for any consumption during this time period The electric consumption was also estimated through 5/19/ From the active date through 8/18/2011, the customer was estimated at zero consumption – the estimated index remained at During this time period the customer was only billed for the monthly service fee (approximately $ Once the actual reads were obtained on 6/20/2016, the account was rebilled; the account balance is $ This represents more than five years of consumption/billing at an average of $per month Customer does not say when the property was sold but it would appear that once it was sold, PSE&G was given access to the meters so that they could be readMonthly bills forwarded to the customer during the specific time periods as stated verified for the customer that she was not being billed for gas/electric consumption Company attempted to reach this customer today but was unable to reach her We did leave a voicemail message for the customer, asking her to return our call When the customer returns our call we will review the billing with her and also offer to have the meters changed and tested which is company policy Company will also extend a long-term payment arrangement to the customer Customer was provided with direct contact information to Customer Relations for this matter
Complaint: [redacted] I am rejecting this response because:The information provided by PSEG regarding the outages is incorrectThere have been extensive outages, many lasting more than hoursPSEG has provided no information on why an inspection of the circuit has not been conducted in years and they have offered no solution or resolution to the problemThe last power outage caused a fire to my neighbor's garage that resulted in significant damagePSEG has not done anything to ensure that such damage will not occur in the future.? Regards, [redacted] ?
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for helping me resolve this problem Regards, [redacted]
An Appliance Service Supervisor contacted the customer and discussed her concerns with the technician that serviced her water heater and the diagnosisThe customer agreed to forward a copy of her invoice, for the water heater that she purchased, to the service supervisor for discussion and compensation consideration
Customer receives gas and electric services.? Account recorders confirm both services were interrupted due to non-payment.? Account records further confirm that the customer, or someone other than PSE&G, illegally turned the services on.? ? Company spoke with the customer today.? Company has waived one of the $reconnection fees billed to the customer.? Customer is satisfied.?
This account was established as of 12/7/? ? The account was established with estimated gas and electric reads which is company policy, unless the customer requests actual reads.? ? The gas consumption was estimated through 5/19/2016.? However, from the active date through 4/21/the consumption was estimated at “0” ?" the estimated index remained at which means the customer was only billed for the monthly service fee (approximately $5.84) and not for any consumption during this time period.? ? The electric consumption was also estimated through 5/19/2016.? ? From the active date through 8/18/2011, the customer was estimated at zero consumption ?" the estimated index remained at 57846.? During this time period the customer was only billed for the monthly service fee (approximately $2.50.? ? ? ? ? ? Once the actual reads were obtained on 6/20/2016, the account was rebilled; the account balance is $9095.01.? This represents more than five years of consumption/billing at an average of $per month.? ? Customer does not say when the property was sold but it would appear that once it was sold, PSE&G was given access to the meters so that they could be read.? Monthly bills forwarded to the customer during the specific time periods as stated verified for the customer that she was not being billed for gas/electric consumption.? ? Company attempted to reach this customer today but was unable to reach her.? We did leave a voicemail message for the customer, asking her to return our call.? When the customer returns our call we will review the billing with her and also offer to have the meters changed and tested which is company policy.? Company will also extend a long-term payment arrangement to the customer.? Customer was provided with direct contact information to Customer Relations for this matter.? ? ? ?
Customer of record is [redacted] however company has been talking with “ [redacted] ” who always calls on behalf of the customer of record On 6/4/16, company spoke with [redacted] and explained to her that this account signed up for paperless billing and therefore was not receiving a paper bill in the mail Paperless billing was cancelled as of 6/4/per the customer’s request Customer’s electric was shut off for non-payment on 5/19/ Customer made the required payment and deferred payment arrangement on the balance and the service was restored The customer has been on the Equal Payment Plan (EPP) and her balancing month is June During most of her EPP was $per month In January based on her consumption at that time, her EPP was increased to $ When the account was balanced out in June 2016, customer was billed $ Based on this, her new EPP amount is $per month The EPP is an option for the customer and not a requirement She can request to be removed from the plan at any time and company will remove the account Account records verify that a letter was forwarded to this customer on 6/8/advising her that her new EPP amount is $ Company has been experiencing a higher than call volume, due to part to the extreme weather conditions and the need for appliance service/repair appointmentsDuring these times, customers have the option of holding on or in the alternative they may choose to have the company return their call, and may hang up Company spoke with Ms [redacted] on today She was advised that the account was previously paperless billing However, customer says she still has not received June, July or August invoices Company is mailing this customer July and August invoices Since it is unclear why at this time the customer is not receiving her monthly bills, she has agreed to contact this office directly next week to advise us whether or not she received the invoices forwarded today Customer was also advised that company will waive the $reconnection fee debited to her account when the service was interrupted for non-payment
? REVIEW OF THE CUSTOMER’S PRIOR ACCOUNT AND PAYMENT HISTORY CONFIRMS THAT THE ACCOUNT WAS DELINQUENT ON A REGULAR BASIS.? MANY TIMES, PAYMENTS WERE MADE ON A BI-MONTHLY BASIS WHICH CAUSED THE ACCOUNT TO BE DELINQUENT? PSE&G’S REQUEST FOR A DEPOSIT IS BASED ON THE CUSTOMER’S PAYMENT HISTORY WITH PSE&G, OR THE OVERALL CREDIT HISTORY AND NOT ON HOW LONG SOMEONE HAS BEEN A CUSTOMER.? ADDITIONALLY, THE AMOUNT OF THE DEPOSIT REQUEST IS A STANDARD TWO TIMES THE AVERAGE MONTHLY BILL.? IN THIS CASE, THE COMPANY REQUESTED A $DEPOSIT WHICH MEANS THE AVERAGE MONTHLY BILL AT THIS PREMISE IS $200.00.? ? THE CUSTOMER DID SPEAK WITH A COLLECTION SUPERVISOR AND WAS ADVISED THAT THE COMPANY WILL WAIVE THE DEPOSIT IF SHE SIGNS UP FOR DIRECT DEBIT PAYMENT.? SHE REFUSED THE OFFER.? ? CUSTOMER SERVICE REPRESENTATIVES ARE TRAINED TO ADVISE THE CUSTOMER OF THE POTENTIAL FOR A DEPOSIT WHEN ESTABLISHING A NEW ACCOUNT.? WE WILL REVIEW THE CONVERSATION TO ENSURE THAT THIS IS BEING DONE.? COMPANY LEFT A VOICEMAIL MESSAGE FOR THE CUSTOMER TO RETURN OUR CALL.? WE WILL AGAIN OFFER TO WAIVE THE DEPOSIT IF SHE WOULD LIKE TO SIGN UP FOR DIRECT DEBIT.? IF CUSTOMER REFUSES, THE DEPOSIT WILL HAVE TO REMAIN.? ?
Customer Relations spoke to customer on 10/1./ He indicated he wanted to speak to the appropriate supervisor regarding the technicians actions I advised I would have the supervisor contact him to further discuss his concerns and we would also investigate what transpired Our records do confirm that a technician was out on 9/30, the order notes indicate it was due to a gas smell However, our investigation will confirm all [redacted] has my contact information I also have confirmation that the Appliance Repair supervisor has also contacted the customer and reassured we would investigate and the customer also has the supervisor's phone number as well
The appliance service supervisor contacted the customer and explained that the problem existed before the contract? was? purchasedTechnician stated that the husband advised him their prior home insurance would not cover the AC repair so he cancelled that coverage and opened a PSE&G worry free contract.? The cost was explained
Complaint: [redacted] I am rejecting this response because: I never received a final billWhen I called PSEG last week they said it was mailed to [redacted] Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever I discussed with the PSE&G representative, I explained that never I paid with checks, only with my debit card? Also I advised her that I had no idea that my bank debit card was temporary for a month? At the moment when I proceed with the payment, the card was active? ? Regards, [redacted]
Since January 1, the customer has experienced five extended interruptions.? ? The circuit that serves the customer is [redacted] ***.? ? Infrared and visual patrols of the circuit were done in On March 29, an engineering supervisor contacted the customer and left a message detailing the outage history.Thanks
? ? CUSTOMER RECEIVES GAS AND ELECTRIC SERVICES.? THE LAST ESTIMATED GAS READ WAS 3/27/2015; THE LAST ESTIMATED ELECTRIC READ WAS 7/28/2015.? THIS ACCOUNT IS BEING BILLING BASED ON ACTUAL READS.? ? COMPANY SPOKE WITH THE CUSTOMER TODAY AND CONFIRMED THE ABOVE.? CUSTOMER UNDERSTANDS AND IS SATISFIED
The new meter has been installed I have been advised that it will no longer be necessary to enter the premise to read the meterThere should be no estimated bills in the future I was also advised that the estimates were incorrect and the actual meter reading was less than previously indicated on the statement and I should expect an adjustment on my next bill Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
The account in question is in the name of [redacted] and has an outstanding balance of $2888.10.? The account was established 12/12/and closed 5/24/2016.? The electric service was shut off for non-payment on 5/3/16; the gas service remains on.? ? On 5/10/ [redacted] requested a utility account at this property in her name and stated that [redacted] is no longer at the location.? PSE&G spoke directly with Ms [redacted] who stated that she does in fact still reside at the location and she also stated that she could not make a payment because she is out of work.? Ms [redacted] inquired as to the amount needed to restore the service and she was advised $is required.? ? In cases such as this involving an unpaid balance, any person requesting new service is required to provide lease/deed, proof of prior address and ID.? Ms [redacted] has not provided any proof of a prior address.? ? A voicemail message was left for her today, asking that she return our phone call.? She will be advised again that proof of her prior address is needed or payment on the outstanding balance?
? This account is in the name of [redacted] ***.? The account was finaled on 10/5/with an outstanding balance of $1211.22.? ? This account was for both gas and electric services.? The billing is based on both actual reads and estimated reads.? This information is noted on the account each month.? When the account was finaled on 10/5/2016, it was based on an actual gas read and an estimated electric read.? The last payment on the account was $on 10/3/2016.? Prior to this date the last payment was $on 6/10/2016.? ? To change the name on this account, company requires a copy of a death certificate.? Once this is produced the name can be changed.? ? Company attempted to speak with Mr [redacted] at the number provided but was unable to reach him.? A voice mail message was left for him to return our call to discuss this matter further.?