Purity Products

May **, 2016
[redacted]
Dear Revdex.com,
[redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we...

work hard in this pursuit.
Every weekend Purity Products gives away over a thousand free bottles to customers across the U.S. and Canada with no further obligations. All of our free bottle offers come with an invitation to join the Super Saver Program; it is not mandatory to join and you may DECLINE at any time & still receive a Free Bottle. If you do decide to join the super saver program, our Cancellation Policy provided at the time of enrollment & included with every shipment, clearly instructs all customers that automatic shipping can be cancelled at any time by simply calling our Customer Care toll-free number at ###-###-####.
At Purity Products, all calls are monitored and/or recorded for quality assurance and compliance.
[redacted] agreed to the Super Saver program for Organic Protein Smoothie when she placed the free bottle order; she was advised to call within the first 2 weeks if not satisfied so he won’t be charged or shipped anything further, she agreed. The order is currently in transit; [redacted] may refuse or return the order for full refund.
Our refund policy as printed on all invoices is as follows:
Refund Policy - Refunds cheerfully provided on all used or unused bottles returned within 60 days of receipt. Please call Customer Care within 60 days at ###-###-#### to obtain a return authorization.
Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.
Yours in good health,
Janeth D[redacted] Credit Manager, Purity Products
Direct ###-###-####
Fax ###-###-####
[redacted]
[redacted] E-mail: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did not choose any such "Super Saver" option when I decided to try their free sample when initially paying for the shipping. They have failed to make their customers aware of what they are getting into when they advertise their goods.I also did not authorize more merchandise to continue to be shipped to me. This is an incredibly unethical and immoral way to get repeat business by hiding some important information in some fine print and disguising that you will be charged some outrageous amount without consent and knowledge.I would like my return shipping of the product refunded to me as this should have never happened in the first place. The items are on their way back to you and I would also like a full refund on my credit card for a charge that was not authorized. I suggest you make a product that consumers can actually digest to get some repeat business instead of manipulating and lying to people to sell another bottle. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] Complaint ID:  [redacted]
[redacted] is a valuable customer and her satisfaction with Purity Products is very important to us.  At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we...

work hard in this pursuit. It is unfortunate that [redacted] encountered a bad experience with our automated system. Our highly specialized team has reviewed the call placed on 6/** and found there were several reasons that may have caused the misrecognitions to [redacted]’s request to occur as follows:        -    Background noise (like TV or radio) &  Phone line sound quality (crackling) Based on the findings,Purity Products has processed a full credit of $141.80 to [redacted]’s account and provided a return label to facilitate the return of the merchandise.  Capture:6/**/15 5:08 AM   $141.80 (Reference: [redacted]) Refund: 6/**/15 4:13 PM   $67.43 (Reference: [redacted] ) Refund: 6/**/15 5:27 PM   $74.37(Reference: [redacted]) We thank you for bringing [redacted]’s concern to our attention.  It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied.  It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws. Yours in good health, [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

As noted previously, [redacted] called our Customer Care Department after the order had processed and shipped, thus unable to stop the order. [redacted] may return the order for full refund; the Super Saver program has been canceled.
Again, thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.
If you have any questions or ever would like more information about our company, please feel free to contact me.
Yours in good health,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

I would never click on a button that was going to charge my credit card $206 for a product that I haven't even tried yet. That doesn't even make any practical sense.And by looking at the number of complaints your organization has against them I'm not the first person who has complained about your unethical business practices.
Sincerely,
[redacted]

Dear Revdex.com,
As previously noted, although [redacted] has provided “Proof of Delivery” for the package in question, we have issued a full refund. [redacted], we truly appreciate your patronage, you have been part of the Purity family since 2010.
Thank you for bringing [redacted]’ complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.
 Yours in good health, Janeth D[redacted] Credit Manager, Purity Products [redacted]

Thank you for bringing [redacted]s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.
If you have any questions or ever would like more information about our company, please feel free to contact me.
Yours in good health,
Janeth D[redacted] Credit Manager, Purity Products
Direct ###-###-####
Fax ###-###-####
[redacted]
[redacted]
[redacted]
[redacted]

As noted previously, [redacted] agreed to the Super Saver program for Certified Organic Juice Cleanse B-12 Energy BerryMelts with Super Fruits when he placed the free bottle order. In addition, the offer terms printed directly on the trial invoice to maintain transparency of the offer agreement (included below). As per our refund policy, he may return the order within 60 days of receipt for full refund, the customer pays for return shipping.
Our refund policy as printed on all invoices is as follows:
Refund Policy - Refunds cheerfully provided on all used or unused bottles returned within 60 days of receipt. Please call Customer Care within 60 days at ###-###-#### to obtain a return authorization.
Again, thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.
Yours in good health,
Janeth D[redacted] Credit Manager, Purity Products
E-mail: [redacted]
 [redacted]

December **, 2015
Complaint ID: [redacted]
Dear Revdex.com,
[redacted] is a valuable customer and his satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully...

satisfied customers and we work hard in this pursuit.
[redacted] returned part of the order as of 9/*/15 and a refund for such has been issued. [redacted] account has been deactivated.
Thank you for bringing [redacted] complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.
If you have any questions or ever would like more information about our company, please feel free to contact me.
Yours in good health,
Janeth D[redacted] Credit Manager, Purity Products
Direct ###-###-####
Fax ###-###-####
[redacted]
[redacted]
[redacted]
[redacted]

October *, 2017
Complaint ID: [redacted]
Dear Revdex.com,
[redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied...

customers and we work hard in this pursuit.
I’ve personally reviewed [redacted]’s account and as per our Call Log Activity report, on 4/*/17 [redacted] had agreed to delay her products to 10/*/17. Unfortunately, [redacted] called after hours on 10/*/17. Our agent has contacted [redacted] and has advised her to refuse delivery as the package is currently in transit with a projected delivery date of 10/*/17, in addition, a full refund has been issued.
Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.
Yours in good health,
Janeth D[redacted] Credit Manager, Purity Products
Direct ###-###-####
Fax ###-###-####
[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]I do believe that they have received the parcel that was returned on the [redacted] of January 2016, and simply want to keep my other half of the money that they owe to me.I would like the rest of my money returned to me asap.
I have NEVER returned a parcel any where's that they company had never received it.this is the first time ever, so  that is why I think t hey did receive the parcel, and keep the rest of my money.This is terrible business here.

February **, 2016
Complaint ID: [redacted]
Dear Revdex.com,
[redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully...

satisfied customers and we work hard in this pursuit.
Our phone records indicate [redacted] called our Customer Care department on 8/**/15 to cancel the Super Saver program; our manager offered a discount and to delay the next order and [redacted] agreed to remain on the Super Saver program. [redacted] has refused delivery of the order which is in transit to our warehouse, thus I’ve issued full refund. The Super Saver program has been canceled.
Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.
If you have any questions or ever would like more information about our company, please feel free to contact me.
Yours in good health,
Janeth D[redacted] Credit Manager, Purity Products
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Now action is taken only because I reached out to the Revdex.com.  My sole complaint was that they NEVER listened/ satisfied my request when I originally requested my credit card be removed from their system and to STOP sending unauthorized products.    Thanks for resolving my issue
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Dear Mediator,
I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and...

his satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.
Every weekend we give away over a thousand free bottles to customers across the U.S and Canada with no further obligations. All of our free bottle offers come with an invitation to join our Super Saver Program and at any time the customer can decline to join the Super Saver and still get the free bottle; it is not mandatory and every customer has the option to accept or decline the Super saver offer.
[redacted] called in response to our free bottle advertisement, the offer is as follows:
[redacted]By accepting our free bottle today, you become eligible to enjoy the benefits of our Super Saver. This simply guarantees you a lower price on this product and you will have 2 weeks to try the free bottle and then decide if it’s right for you. Then in about 2 weeks, we will ship you 3 bottles of Dr. Cannell’s Advance D at $34.95 each (25% off the retail price) and 3 bottles of Ultra-Pure Omega at $19.95 each (25% off the retail price), every 3 months plus $4.95 for shipping, charged to the credit/debit card or checking account provided to Purity Products. However if you’re not satisfied for any reason, simply call our customer cr located on your free bottle within the first 2 weeks and you will not be charged or shipped anything further. Remember, the free bottle is yours to keep no matter what. We look forward to getting you started as a Super Saver customer. Is this Okay?
At Purity Products, all calls are monitored and/or recorded for quality assurance and compliance.
[redacted] agreed to the Super Saver program for Dr. Cannell’s Advance D Ultra-Pure Omega when he placed the free bottle order. [redacted] may return the order for full refund; the Super Saver program has been canceled.
Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.
If you have any questions or ever would like more information about our company, please feel free to contact me.
Yours in good health,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Tell us why here...March **, 2016
Complaint ID: [redacted], [redacted]
Dear Revdex.com,
[redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully...

satisfied customers and we work hard in this pursuit.
Unfortunately, our warehouse has not received [redacted]’s order. On 2/18/16, our Customer care supervisor offered to credit her half the order, $89.85 as a courtesy. The remaining balance will be credited once the order is received.
Refund issued: 2/**/16 12:01 PM $89.85
Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.
If you have any questions or ever would like more information about our company, please feel free to contact me.
Yours in good health,
Janeth D[redacted] Credit Manager, Purity Products
Direct ###-###-####
Fax ###-###-####
[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

HI,[redacted], PICKED UP THERE UNOPENED BOX THIS MORNING, PLEASE ASK PP TO CREDIT MY CC ASAP, THANKS, GOD BLESS, YOUR PARTNER FOR PROGRESS, [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I had to spend many hours to find out that my credit card was still signed up to the supersaver program. If I had not done this, 150 complaints against this company tell me I would have been sent yet another unwanted shipment of their products. This is very illegal. The shipment of Protein shakes I was sent without my approval has cost me 22.95 to send back. I have received two calls saying they will reimburse 10.00 of the shipping and refund the first shake mix I bought. This is not enough to pay half the shipping, they need to pay all of it and admit the info commercial says "NO OBLIGATION" and by calling I did not automatically get signed into anything more. Even if Purity Products gives back  every penny they illegally took from me, , this has still cost me many hours of unwanted stress and time. My time is  important and I have enough stress already. The least they can do is to pay all of the  return shipping. If they would have sent the return shipping label in the first place instead of waiting until they had to, this would have ended in a positive note. They waited until the 60 day return time was up then offered me a label, too late to get it back to them in time.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Our refund policy is printed on all invoices and is as follows:
Refund Policy - Refunds cheerfully provided on all used or unused bottles returned within 60 days of receipt. Return Authorization does not cover the cost of return shipping. Again, you must return your used and/or unused bottles to receive a refund within 60 days.
Again, thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.
If you have any questions or ever would like more information about our company, please feel free to contact me.
Yours in good health,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

[redacted]
 
 
 
[redacted]
[redacted]
[redacted]
 
[redacted]  [redacted]

 

Dear Mediator,

 

I regret that [redacted]’s experience with Purity...

Products was not a positive one.  [redacted] is a valuable customer and his satisfaction with Purity Products is very important to us.  At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

 

We truly appreciate [redacted]’s patronage; he has been on the super saver program for many years.  Our call logs record shows [redacted] called on 3/**/2013 to update the credit card on file for his orders, since then there has not been any additional contact made, hence the order shipped as scheduled.  As per our Refund Policy, [redacted] may return the order for a full refund.  Upon receipt of order, a full refund will be issued; the super saver program has been canceled.  Please use return authorization #[redacted].

Our refund policy as printed on all invoices is as follows:

Refund Policy - Refunds cheerfully provided on all used or unused bottles returned within 60 days of receipt. Please call Customer Care within 60 days at ###-###-#### to obtain a return authorization.

 

Thank you for bringing [redacted]’s complaint to our attention.  It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied.  It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

 

If you have any questions or ever would like more information about our company, please feel free to contact me.

 

Yours in good health,

[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
*

[redacted]
[redacted]
Dear Revdex.com,
I regret that [redacted]’ experience with Purity Products was not a positive one. [redacted] is a valuable customer and his satisfaction with Purity Products is very important to us. At Purity Products, our goal has...

always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.
[redacted] called in response to our free bottle advertisement, the offer is as follows:
[redacted]By accepting our free bottle today, you become eligible to enjoy the benefits of our Super Saver. This simply guarantees you a lower price on this product and you will have 2 weeks to try the free bottle and then decide if it’s right for you. Then in about 2 weeks, we will ship you 3 bottles of the Certified Organic Juice Cleanse at $46.95 each (20% off retail), every 3 months plus $6.95 for shipping, charged to the credit/debit card or checking account provided to Purity Products. However if you’re not satisfied for any reason, simply call our customer cr located on your free bottle within the first 2 weeks and you will not be charged or shipped anything further. Remember, the free bottle is yours to keep no matter what. We look forward to getting you started as a Super Saver customer. Is this Okay?
At Purity Products, all calls are monitored and/or recorded for quality assurance and compliance. Unfortunately, [redacted] called our Customer Care Department after the order had processed and shipped, thus unable to stop the order. [redacted] may refuse delivery or return the order for full refund; the Super Saver program has been canceled.
Thank you for bringing [redacted]’ complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.
If you have any questions or ever would like more information about our company, please feel free to contact me.
Yours in good health,
Janeth D[redacted] Credit Manager, Purity Products
Direct ###-###-####
Fax ###-###-####
[redacted]
[redacted]
[redacted]
[redacted]