Purity Products

Review: I place an order for Prelox -SS and Zestosterone Formula-SS on 11/**/2014 approximately a month ago and my credit card was charge $109.90 and I still haven't received my product.

The provider is claiming that the product was delivered via [redacted] and they had made a request thru [redacted] to investigate the delivery.

Provider is indicating that they are not able to do anything until the [redacted] research is done. I have received several calls from [redacted] and even sign a form that was brought to my house by [redacted] and sign that I HAVEN'T received the product.

I thought I will be receiving the product or credit into my account and to my information per today's call that the case is closed indicating that [redacted] said that they deliver the item even when I specifically told them that I had sign a paperwork indicating that I didn't received it. I have place a cancellation with Purity Products for any future shipments and at this time I only one my credit back to my account of $109.90. I don't think is fair to any customer to wait a month without any solutions.

I have waited long enough and gone thru all of the proper channels and have been very patience.Desired Settlement: refund back to my card for the amount of $109.90

Business

Response:

[redacted]

Dear Mediator,

I regret that [redacted]’ experience with Purity Products was not a positive one. [redacted] is a valuable customer and his satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

We take pride in making sure our customers’ orders are filled accurately and efficiently. Although our records show the package was successfully delivered, we have re-opened a [redacted] investigation; the previous investigation was closed by [redacted] as delivery was confirmed. The complete process could take up to 3 weeks to situate the location of the package. Should a completed investigation determine [redacted] did not receive the package, Purity Products will gladly credit the full amount of $109.90.

Thank you for bringing [redacted]’ complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thank you for your continue support with this issue, since my last communication with [redacted], they have noted on their files that the package was NOT deliver. [redacted] made me sign a document to indicate that the product was NOT received. [redacted] will communicate this information to Purity products.

I spoke to two different people at [redacted] and they had assure me that they will communicate this information to Purity Products.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for your response. As noted previously, we have re-opened the investigation with [redacted]; the previous investigation was closed by [redacted] as “delivery confirmed”. The complete process could take up to 3 weeks; Should a completed investigation determine [redacted] did not receive the package, Purity Products will gladly credit the full amount of $109.90.Again, thank you for bringing [redacted]’ complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory at this point.I will contact your office if I don't get refund by Purity products after [redacted] confirmed that I didn't received the product I order.

Sincerely,

Review: Tried to call to get return authorization but agent tried to get me to keep product for half the price. All I want is a refund not to keep a product that does not help me.Desired Settlement: All I want is my money back!

Business

Response:

Dear [redacted],I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and his satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

As per our refund policy, [redacted] may return the order for a full refund. Please include the return authorization no.[redacted] with the order.

Our refund policy as printed on all invoices is as follows:

Refund Policy - Refunds cheerfully provided on all used or unused bottles returned within 60 days of receipt. Please call Customer Care within 60 days at ###-###-#### to obtain a return authorization.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Purity Products

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: these people took money from my bank account with no to do so now they saying they will give me my money but has yet too do sothe amount was 178.89that they should not have I have call an been told that they did not get the shipment back when I know that did buy the tracting numberi ask for my money back they keep giving me the run around an I still have goten my money bacl its been over a month can you help meDesired Settlement: all I want is my money back

Business

Response:

May **, 2015

The Revdex.com

Complaint ID: [redacted]

Dear Revdex.com,

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and his satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

[redacted] has returned the order as of 5/*/15 and a full refund has been issued.

Refund: 5/*/15 10:56 AM $173.70

(Reference: [redacted])

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

[redacted], Purity Products

Direct ###-###-####

Fax ###-###-####

[redacted] E-mail: [redacted]

www.purityproducts.com

Review: Purity Products have been charging my account for merchandise I never received. Reported this to my credit card and Purity Products sent me merchandise 3 cans of their powdered juice drink that I do not feel is worth the 44.95 per can. I also cancelled the trial membership on April ** when they sent me an email that they were attemting to charge my credit card. After two weeks the company sent me the merchandise after I received a refund as a result of a dispute with my credit card. I refused delivery of the product and sent it back. I suggest Purity Products obtain the tracking number for their shipment as it will indicate it was returned. The Post Office does not give a receipt for refused delivery and I did not receive a return label until a week after I refused delivery.Desired Settlement: I want my credit card refunded the $139.80. I also believe this company should b investigated for swindeling and/or misleading advertisement. My card should have never been charged due to the fact I reported this to Credit Card Services and changed my credit card number. Please also b advised that Credit Card Services has not investigated the matter properly and has no authority to add this unauthorized charge while it is in dispute status.

Business

Response:

[redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal hasalways been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit. Our records indicate that [redacted] voluntarily joined the Super Saver auto ship program on 03/**/15 by placing an order for a free trial of Certified Organic JuiceCleanse for the shipping fee of $4.95. By enrolling, a three month supply is shipped after the free trial , and every three months thereafter at the discounted price 25% off retail. Customers that cancel within the free trial period are never billed and only incur the initial shipping and handling fee for the free trial received.All calls are monitored and/or recorded for compliance, quality, and training purposes. I have personally reviewed the account and found no request of cancellation entries recorded prior to 05/**/15 in the Call & Activity Log, which records ALL contact attempts and account activity. This indicates [redacted] failed to stop preauthorized shipments by calling to cancel the service. Based on this information, it has been determined the charge of $139.80 is valid.[redacted] has refused delivery of package & a credit of $139.80 was successfully processed. Please see copy of credit attached.Thank you for bringing [redacted]’s concern to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinentstate and federal laws.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resovled because:I have not received a credit for the merchandise. On June [redacted] 139.80 was charged to my Harley Davidson Credit Card and no credit has been made. The merchandise was returned by the postal office at the end of May. There was no reason this amt should have been recharged to my account. If you would like a copy of my credit statement I could provide it although I do not feel it is appropriate that I should disclose this information.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: This company has shipped Me products I did not ORDER & they took $169.00out of My Bank Account without My permission.I called them about this yesterday - They said they would deposit half ofthis amount back into My account yesterday - it is not there today.The said when I receive the shipment I should deny it & have it returned &they will return the rest of the money.They gave Me a tracking# for this parcel & upon checking on it today; I amtold it doesn't exist.Desired Settlement: I am on Social Security Disability and on a very limited income.I would never order anything in that $ amount.I now have no money & I can't even buy the food I need.I want these Purity People to know that is stealing and that is a crime.

Business

Response:

Dear Mediator,

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

Every weekend we give away over a thousand free bottles to customers across the U.S and Canada with no further obligations. All of our free bottle offers come with an invitation to join our Super Saver Program and at any time the customer can decline to join the Super Saver and still get the free bottle; it is not mandatory and every customer has the option to accept or decline the Super saver offer.

[redacted] called in response to our free bottle advertisement, the offer is as follows:

[redacted]By accepting our free bottle today, you become eligible to enjoy the benefits of our Super Saver. This simply guarantees you a lower price on this product and you will have 4 weeks to try the free bottle and then decide if it’s right for you. Then in about 4 weeks, we will ship you 3 bottles every 3 months at $34.95 each & $19.95 each, plus discounted shipping of just $4.95. This 3 month supply would save you more than 25% off the regular price. However if you’re not satisfied for any reason, simply call our customer cr located on your free bottle within the first 4 weeks and you will not be charged or shipped anything further. Remember, the free bottle is yours to keep no matter what. We look forward to getting you started as a Super Saver customer. Is this Okay?

Our records indicate [redacted] agreed to the Super Saver program for Dr. Cannell’s Advance D and the Ultra-Pure Omega 3 when she placed the free bottle order. As a courtesy to [redacted], Purity Products has credited half the order and the balance will be issue upon receipt of the order. As per our Refund Policy, refunds are cheerfully provided on all used or unused bottles returned within 60 days of receipt. Upon receipt of order, a full refund will be issued; the Super Saver program has been canceled.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received any of their "Promises" and I have not

received the supposed" box.

I did try to contact UPS and ask them to return the box without

delivery to My home; as I am not guaranteed to be home due to

Doctor's Appointments.

That is the only way I will get My money they took. Deny the package - have

it returned.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Again, thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On December *, 2013, I ordered one of purity products on a trial basis by only paying for shipping of the product. I received the product. And in the package was the product and a statement sheet showing what I ordered the amount I paid $6.95 and the balance $0. OnDecember **, 2013 I checked my bank account and noticed that I had been charged $124.80 for an auto shipment that I knew nothing about and didn' t authorized.

I called my bank to stop the payment then I called Purity. I talked to a young women that told me that She would have to let her [redacted] hear the recording to determine whether or not I was told about the auto shipping of the product to me.and then a determination would be made for reimbusement I told her that I didn't want the product and was never told that by ordering the sample that I would be sent the product every month. She kept telling me that her [redacted] would have to determine whether or not I would receive a refund. At that point I told her I would called Chase Bank and issue a complaint about the debit from my account

Which I did. After talking to Chase, I call purity products again to get that account closed.

Talked to another found women that was very polite at the beginning. I asked her to close the account. She said that she see that the account was already closed.I told her why I was calling back again. I told her what was told to me in the first call to Purity. She assured me that that wasn't true and let me know that she would take care of it. at that point I was releaved. Some how the conversation went to left field I was over talked to and talked down to. Anyway I even told her that I would be willing to fax her the statment that came with the order.it had Absolutely nothing about auto shipping the product on a regular basis and I felt was a clear case of

Bait and Switch. She insinuated that I may have ok'd the order then decided it would put me on a bind to get the product I told her I liked the product t but I didn't like the way that they charged me for something I didn't authorized.so therefore I didn't want the product. Every time I tried to say something she cut me off and would over talk me. Finally I just told that I didn't want the product.(I didn't want to argue with her) she said she would check with the warehouse to see if they have sent out the product. And she would

call me back. I haven't received a call as of yet. Its a shame, Purity does ha e a good proxut, but as far as their business of bait and switch is BAD business practice. They are not the only company that sell good suppliments. I get supplements from other companies and will just stick with them. My first and last time ordering from Purity.Desired Settlement: Put the money back in my account.

Business

Response:

Dear Mediator,

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a

valuable customer and her satisfaction with Purity Products is very important

to us. At Purity Products, our goal has

always been to exceed our customer’s expectations, to create fully satisfied

customers and we work hard in this pursuit.

Our records indicate [redacted] ordered via the web and agreed to the

Super Saver program for the AstaFX

when she placed the order. The offer is as follows:

Review: I called to cancel an (automatic renewal/shipping) order 2 months ago. The representative I spoke with stated the order was canceled and I would not receive any future shipments nor be billed again. I check my CC statement and they (purity) have billed me again and shipped another order. They don't even have the correct billing address or expiration date on my CC info but are still able to bill me. I cannot delete the CC info from my on-line account and their "customer service" representative LIED and did not do so on my last phone call. I am forced to contact my CC provider to have this charge reversed as I called to cancel MONTHS prior to the order being billed or shipped!Desired Settlement: Cancel this ongoing order. Refund my CC. REMOVE MY CC INFORMATION FROM YOUR RECORDS!!!!

Business

Response:

Dear Mediator,

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and his satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

As per our Senior Database Analyst, on 5/**/13 [redacted] logged into his Purity Products account via the web and modified the super saver program for the next order to ship on 9/**/13. Our call logs record does not show any calls by [redacted] prior to 9/**/13. As a result, the order processed and shipped as scheduled.

The order shipped to address provided by [redacted]; this address verified to be 100% match by American Express, the credit card used for this order. As per our Refund Policy, refunds are cheerfully provided on all used or unused bottles returned within 60 days of receipt. Upon receipt of order, a full refund will be issued; the Super Saver program has been canceled.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Direct ###-###-####

Fax ###-###-####

Review: I signed up for the auto-ship program for the product AstaFX Super Formula on 2/**/2015. I was not satisfied with the results and called to cancel all future orders on 9/**/2015 and received and e mail to that effect on 9/**/2015. On 9/**/2015 my credit card was charged $124.80 and items were shipped four days later on. 9/**/2015.. I refused this shipment on 9/**/2015. Item were to be returned via first class mail on that date. I contacted Purity Products in mid October as to the status of a refund at that time I was told that the items had yet to be received therefore no refund could be issued.The agent pulled up the tracking number and did confirm that the items were indeed refused on 9/**/2015, however still refused to issue a refund. I am able and willing to provide a tracking number upon request.

Given the timing of the charge and three day delay in shipping, the company refusal to issue a refund all the while being aware and verified that the products were refused I believe this may very well be a case of mail fraud. I have disputed these charges with my credit card and am awaiting resolution to this matter.

Thank you for your consideration into this matter. [redacted] tracking number for the items in question [redacted].Desired Settlement: I am requesting a full refund of $124.80 as I did cancel all future orders four days prior to this shipment being made.

Business

Response:

November *, 2015

Complaint ID: [redacted]

Dear Revdex.com,

I regret that [redacted] experience with Purity Products was not a positive one. [redacted] is a valuable customer and his satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

All calls are monitored and/or recorded for compliance, quality and training purposes. I’ve personally reviewed [redacted] account and as per our Call Log Activity report, which records all account activity,

[redacted] called on 9/**/15 at 6:22PM and requested a cancelation which was completed. The order in question had processed & shipped the morning of 9/**/15, which was prior to the cancelation.

The order has since been refused and a full refund has been issued.

Debit: 9/**/15 *:35 AM $124.80

Refund: 11/*/15 1:22 PM $124.80

Thank you for bringing [redacted] complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Janeth D[redacted] Credit Manager, Purity Products

Direct [redacted] Fax [redacted] E-mail: [redacted]

Review: they promised a free sample. they sent me 4 bottles of supplements and charged me over 100 bucks.Desired Settlement: I want my money back and could not give them an A rating? thanks. [redacted]

I want my money back. please do not give this scam an A rating!!!

Business

Response:

October **, 2015

Complaint ID: [redacted]

Dear Revdex.com,

I regret that [redacted] experience with Purity Products was not a positive one. [redacted] is a valuable customer and his satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

[redacted] called in response to our free bottle advertisement, during the call, he was presented with the following offer:

[redacted] Before I process your order, let me tell you how I can save you an additional $20 off your Super saver. Today, if you choose to pay for your first order, we will save you an additional $7 per bottle. This would reduce your price to just $39.95 per bottle, which saves you over 30% off retail and we will secure this special discount for all future shipments. Of course you can cancel at any time. Plus you will receive three bonus gifts today, a free Stainless Steel Sport bottle, a free bottle of our B-12 Energy Berry Melts, and a free 15 day supply of the Greens Organic Juice cleanse; that’s $70 in bonus free gifts. Your total today would only be $119.85 plus $6.95 shipping, and this is backed by our 60 day Money Back Guarantee. This special package will save you 40% off the retail price. And if you’re not 100% satisfied, simply return your order for a full refund, but keep the free gifts. It’s our way of saying thanks for trying the Organic Juice Cleanse**

All calls are monitored and/or recorded for compliance, quality, and training purposes. I’ve personally reviewed the call, [redacted] readily accepted the offer with no objections. Based on this information, it has been determined the transaction is valid. [redacted] may return the order for full refund, RA#28034847.

Our refund policy is printed on all invoices and is as follows:

Refund Policy - Refunds cheerfully provided on all used or unused bottles returned within 60 days of receipt. Please call Customer Care within 60 days at ###-###-#### to obtain a return authorization. Return Authorization does not cover the cost of return shipping. Again, you must return your used and/or unused bottles to receive a refund within 60 days.

Thank you for bringing [redacted] complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Janeth D[redacted] Credit Manager, Purity Products

Direct ###-###-####

Fax ###-###-####

[redacted] E-mail: [redacted]

Purity Products has left a very bitter taste in my mouth with their sell tactics. Their sell tactics are a scheme. If Purity Products are as great as they claim, there is no need to be shady. They claim to give you a free 2 weeks supply of products (Krill Oil and B12) and within 2 weeks, you can cancel additional shipments of the products. WELL....my account was debited for products $183.60 several days BEFORE the 2 weeks was up.
WHAT A SCAM!!!. I was told I can cancel the product, but will be charged a shipping fee out of my $183.60 AND will have to pay shipping to have the products returned, even though I have not received the additional products. WHAT A SCAM!!!.. I requested to have the shipment cancelled & the CUSTOMER SERVICE REP (what a joke) said he could not cancel the shipment.. WHAT a Joke!!. I promise I will NEVER purchase nor recommend this company to anyone!!.
A very dissatisfied person!!

Review: my wife ordered a SAMPLE, and DECLINED there auto-ship program. However they started shipping automatically and billing our CC.

I have called twice and get told someone will respond in 24 hrs, then it was 48 hr. Then...

They are an UNETHICAL company.Desired Settlement: credit to my credit card and for them to cease and desist this unethical business practice.

I should also be compensated for the time spent dealing with their illegal and unethical business practices.

Business

Response:

Complaint ID: [redacted] / [redacted] Dear Mediator, [redacted] is a valuable customer and his/her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit. All calls are monitored and/or recorded for compliance, quality, and training purposes. The account was reviewed and confirmed [redacted] opted to join the Super Saver automaticshipping program when she placed an order on 06/**/15 for a free trial of AstaFX Super Formula for the shipping fee of $4.95. By enrolling, a three month supply is shipped after the free trial , and every three months thereafter at the discounted price 25% off retail. The Call & Activity Log which records ALL contact attempts and account activity shows no record of cancellation entries recorded prior to 06/**/15,. This indicates [redacted] failedto stop preauthorized shipments by calling to cancel the service. Based on this information, it has been determined the charge of $124.80 is valid.[redacted] contacted Purity Products on 07/**/15 and requested to speak with a Supervisor. On this same day, our Supervisor in charge [redacted] contacted [redacted] via the phone to address his concerns. Unfortunately, after many call attempts to contact [redacted], the phone was hung up on the other side of the line. In spirit of good faith, Purity Products has issue a return label with tracking no. [redacted] to facilitate the return of the merchandise. Upon receipt of merchandise, a credit will be processed to [redacted]’s account. We thank you for bringing [redacted]’s concern to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws. Yours in good health, [redacted]Credit Department Purity Products [redacted] ###-###-####www.purityproducts.com[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I never received a call back from Purity, I SPECIFICALLY asked they contact me not my wife as she was at work.I have yet to hear from themmy wife SPECIFICALLY said she did NOT want to be on any automatic plan.purity continues their unethical business practices .]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I was surprised when I ordered a "free" product that I was automatically enrolled to be billed for ongoing purchases of the product.

I sent an email to cancel which was rejected because they REQUIRE a phone call to cancel

I called and was left on hold while I was subject to listen to repeated advertisements for several minutes for other products

I was then subject to intense selling efforts

I was then put on hold for another several minutes while they went to get "supervisor approval"

After 5 min of more advertising I hung up...

Business

Response:

Dear Mediator,

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and his satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

Our call records indicate [redacted] canceled the Super Saver program on 1/**/14; besides the free bottle order, no additional orders have shipped.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Review: I answered an over the radio ad concerning one of their products, AstaFX, and tried the product for about ten days. I then called the number on the bottle that they had listed for me to call land cancel their automatic shipment of their product to me. I talked with an individual there and he assured me that I had no outstanding orders and nothing would be shipped to me. I explained to him what I was calling about and he said not to worry. On the twelfth of Sept. I received in the mail an order of three bottles of AstaFX. I called them on the morning of the thirteenth and talked with an individual concerning the situation. He stated it wasn't his department and he talked with a [redacted] and said for me to call back in an hour. I told him it seemed funny that the company could take my money rather easily but could not correct a problem that they caused so easily. He stated that his [redacted] would listen to the previous call I had made to see what the problem was and he could help me a little bit. I told him I just wanted to send the pills back and get my money back. He kept saying he could help me but at the same time he kept trying to get me to accept his "script" of how to deal with the situation so that the company would get something out of it. I became so frustrated that I "cussed" and hung up on him telling him l would accept the lost but would never deal with them again. My two concerns are the fact that they lie when they say that recorded conversations will be used for training purposes as I believe that they will keep them to try and make customers out as the "bad" guys as has happened in the past with phone companies which have altered the recorded conversations, and my concern that they are not listening to customers who are just trying to get things right when they have made the mistake. I do not plan on dealing with them ever again and will tell all my parishioners what a terrible company they are and not to deal with them. Thank you for your time and trouble.Desired Settlement: They have a responsibility to stop trying to change a customers mind when they call in to get something done with a problem that they have caused.

Business

Response:

Dear Mediator,

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and his satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

Thank you for taking the time to share your complaint with us. As a manager, I would like to apologize sincerely for the inconvenience you experienced with our Customer Care Representative. We truly appreciate [redacted]’s patronage; he has been a valued customer for many years. Our records does not indicate this item was canceled, therefore the order processed and shipped as schedule.

As a courtesy to [redacted], Purity Products will mail a UPS prepaid return label, free of charge, to facilitate the return of the packages. Upon receipt of order, a full refund will be issued; the Super Saver program has been canceled.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Review: I have tried to cancel my automatic refill of a product that I ordered for four months. I either get redirected to a robo call that will not let me cancel or a recording that says they are experiencing technical difficulties. Finally I declined to update my method of payment and the company managed to process a payment with an expired credit card.Desired Settlement: Cancel my account and refund my credit card for the amount billed

Business

Response:

[redacted]

Complaint ID: [redacted]

Dear Revdex.com,

[redacted] is a valuable customer and his satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

I’ve personally reviewed [redacted]’ account and as per our Call Log Activity report, which records all account activity, although [redacted] initially called to cancel, he agreed to remain on the super saver program with a discount & a delayed on the next shipment. As reported by Call Log activity, [redacted] called on 10/**/15 and requested a cancelation, the agent offered him a discount & a delay, and this was agreed to. [redacted] called again on 12/*/15, afterhours, he delayed the next shipment thru our virtual agent ([redacted]); again he called, afterhours, on 2/*/16 and delayed the next shipment thru our virtual agent ([redacted]).

[redacted] may refuse the order as it still in transit or return it for full refund; the super saver program has been canceled.

Our refund policy is printed on all invoices and is as follows:

Refund Policy - Refunds cheerfully provided on all used or unused bottles returned within 60 days of receipt. Please call Customer Care within 60 days at ###-###-#### to obtain a return authorization. Return Authorization does not cover the cost of return shipping. Again, you must return your used and/or unused bottles to receive a refund within 60 days.

Thank you for bringing [redacted]’ complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

Yours in good health,

Janeth D[redacted]

Credit Manager, Purity Products

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved with caveats. The business makes it extremely problematic to cancel your order. If you call after hours the only option you have to extend or delay shipment. If you go online you have no way of cancelling your payment by this method either. There should be a way to cancel without speaking to a representative, especially through the online customer service portal. This is a deliberately deceptive practice and should be monitored closely. This has been a frustrating and unnecessarily time consuming process due to the behavior of this company.

Sincerely,

Review: I had ordered a free sample of one of their products which they had solicited me through email. I thought I would try it so I paid the shipping to try the product . In small print I did not realize they had signed me up for further shipments which I was NEVER contacted about this. Yesterday I saw they charged my credit card with a shipment of 3 of this product. I called the right away and was told they could not do anything until I shipped it back. I told the [redacted] they had a tracking number they could redirect it back . Anyway I am livid wit hthis scam. The supervisor for customer care said whe would take half of the price off my credit card and I would receive the rest when she got the product. This is definitely a scam! Today I went to my credit card website and nothing had been done! I have been in business myself and know they could get that product back. They send without knowledge and keep your money! I have to wait to dispute this with my credit card company for 8 days in the meantime I am out 140 dollars!Desired Settlement: I want the bill taken off my credit card NOW!!!!!

Business

Response:

I regret that [redacted]’ experience with Purity Products was not a positive one. [redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit. Our records indicate [redacted] ordered via the web and agreed to the Super Saver program for the Certified Organic Juice Cleanse Apple Greens when she placed the order. The offer is as follows: I have read and agree to the offer details below.† - $4.95 shipping applies. By accepting the free bottle offer (15 day supply) you will be enrolled in our Super Saver program, locking in the low Super Saver price of just $44.95 per bottle. As a Super Saver you will receive three bottles every 90 days. Your first delivery of 3 bottles will arrive about 2-3 weeks after you receive your FREE bottle, so you don't have to worry about missing a day. Purity Products will charge the credit card used today for your 3 bottle shipments. Of course, you can customize your order at anytime by changing the frequency, date of shipment and number of bottles shipped out to you. If you want to discontinue the automatic shipment, call us within the first 15 days and you will never even be billed. [redacted] selected the box “I have read and agree to the offer details below” which acknowledges that she read and accepted the terms & conditions. The offer terms disclosed are also printed directly on the trial invoice to maintain transparency of the offer agreement. Purity Products has been in business for over 20 years and we take pride in making sure our customers are completely satisfied. After a conversation with [redacted] on 06/**/15 and agreement to return the merchandise, Purity Products in spirit of good faith has issued a full credit of $139.80. A pre-paid return label was processed to facilitate the return of the merchandise. We thank [redacted] for bringing her concerns to our attention as it is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws. If you have any questions or ever would like more information about our company, please feel free to contact me.Yours in good health, [redacted]Credit DepartmentPurity Products[redacted]###-###-#### ###-###-#### Faxwww.purityproducts.com[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] they have not been helpful and this was a hook bad business practice as it was not clear and even though they said they would do a partial refund to my credit card they did NOT do that and I called them several times and they would tell me one thing then another and never got any action until yesterday when I called the main office and talked withthe service manager. I finally got a return l;abel from them and sent the product back. I am thoroughly disgusted and it is a scam!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: purchased a product they were advertising on TV for $4.95 a bottle for people to try.

a couple of weeks later my credit card has been charged for $206 and I have received 3 more bottles in the mail.

I have called and am returning the product at my own expense ... therefore I am now out the shipping cost of returning an item that I did not order in the first placeDesired Settlement: number one they should not be automatically charging peoples credit cards without prior authorization from the consumer ... this practice is scandalous and should not be tolerated by your organization.

I want to be refunded for the cost of returning the item.

Business

Response:

April **, 2015

Complaint ID: [redacted]

Dear Revdex.com,

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

Our records indicate [redacted] ordered the Certified Organic Juice Cleanse via the web and selected the Super Saver program option when she placed the online order. You may visit us online at purityproducts.com and search for Certified Organic Juice Cleanse to access the product ordering options. For your convenience, I’ve included the link below in addition to the illustration of the web page attached.

http://www.purityproducts.com/healthy-and-great-tasting-powder-drinks/certified-...⇄ />
[redacted] may return the order for refund, she may use return authorization #[redacted]; Purity Products does not cover return shipping cost. The super saver program has been canceled.

Our refund policy as printed on all invoices is as follows:

Refund Policy - Refunds cheerfully provided on all used or unused bottles returned within 60 days of receipt.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

[redacted], Purity Products

Direct ###-###-####

Fax ###-###-####

[redacted] E-mail: [redacted] www.purityproducts.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did not choose any such "Super Saver" option when I decided to try their free sample when initially paying for the shipping. They have failed to make their customers aware of what they are getting into when they advertise their goods.I also did not authorize more merchandise to continue to be shipped to me. This is an incredibly unethical and immoral way to get repeat business by hiding some important information in some fine print and disguising that you will be charged some outrageous amount without consent and knowledge.I would like my return shipping of the product refunded to me as this should have never happened in the first place. The items are on their way back to you and I would also like a full refund on my credit card for a charge that was not authorized. I suggest you make a product that consumers can actually digest to get some repeat business instead of manipulating and lying to people to sell another bottle.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As noted previously, [redacted] ordered via the web and agreed to the Super Saver program for the Certified Organic Juice Cleanse when she placed the order. The offer is as follows:

Item Quantity Price

ORGANIC JUICE CLEANSE - OJC - APPLE GREENS 1 FREE TRIAL

X I have read and agree to the offer details below.

† - $4.95 shipping applies. By accepting the free bottle offer you will be enrolled in our Super Saver program, locking in the low Super Saver price of just $44.95 per bottle. As a Super Saver you will receive three bottles every 90 days. Your first delivery of 3 bottles will arrive about 2-3 weeks after you receive your FREE bottle, so you don't have to worry about missing a day. Purity Products will charge the credit card used today for your 3 bottle shipments. Of course, you can customize your order at any time by changing the frequency, date of shipment and number of bottles shipped out to you. However if you’re not satisfied for any reason, simply call our customer cr located on your free bottle within the first 2 weeks and you will not be charged or shipped anything further. Remember, the free bottle is yours to keep no matter what.

[redacted] checked the box “I have read and agree to the offer details below” which acknowledges that she read and accepted the offer. As per our refund policy, [redacted] may return the order for refund, minus shipping fees; the super saver has been canceled.

Again, thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

[redacted], Purity Products

Direct ###-###-####

Fax ###-###-####

[redacted] E-mail: [redacted]

www.purityproducts.com

Consumer

Response:

I would never click on a button that was going to charge my credit card $206 for a product that I haven't even tried yet. That doesn't even make any practical sense.And by looking at the number of complaints your organization has against them I'm not the first person who has complained about your unethical business practices.

Sincerely,

Review: I received a free bottle of vitamins, paid the shipping of said vitamins and that's how Purity Products got my bank account number. I then received a box of pills that I DID NOT order and Purity Products took $184.65 out of my bank account without my permission. When I called them this past Monday (###-###-####) and told them I didn't order anything from them they said I did and that they had already taken the money out of my bank. They advised me that I was on a plan to receive things monthly and they would continue to take money out of my account. I told them I would be filing a complaint and they didn't seem to care.Desired Settlement: I want my $184.65 put back in my bank account and I don't want them to send me any more boxes and to stop contacting me.

Business

Response:

Dear [redacted],

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

Every weekend we give away over a thousand free bottles to customers across the U.S and Canada with no further obligations. All of our free bottle offers come with an invitation to join our Super Saver Program and at any time the customer can decline to join the Super Saver and still get the free bottle; it is not mandatory and every customer has the option to accept or decline the Super saver offer.

[redacted] called in response to our free bottle advertisement, the offer is as follows:

[redacted]By accepting our free bottle today, you become eligible to enjoy the benefits of our Super Saver. This simply guarantees you a lower price on this product and you will have 2 weeks to try the free bottle and then decide if it’s right for you. Then in about 2 weeks, we will ship you 3 bottles every 3 months at $39.95 each and $19.95 Each, plus discounted shipping of just $4.95. This 3 month supply would save you more than 25% off the regular price. However if you’re not satisfied for any reason, simply call our customer cr located on your free bottle within the first 2 weeks and you will not be charged or shipped anything further. Remember, the free bottle is yours to keep no matter what. We look forward to getting you started as a Super Saver customer. Is this Okay?

Our records indicate [redacted] agreed to the Super Saver program for the Co-Q10 Daily Resveratrol Formula and Vitamin C Melt when she placed the free bottle order. As per our Refund Policy, refunds are cheerfully provided on all used or unused bottles returned within 60 days of receipt. The Super Saver program has been canceled.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I reject their response. They sent me a one box after my “free” sample and immediately took $184.65 out of my bank account. I don’t know why they are claiming an amount of $39.95. Their letter below states that they would be sending 3 bottles every 3 months. They sent a box I didn’t want and took $184.65 from me. And what does $39.95 and $19.95 mean? When I called them after receiving the box to let them know I didn’t order anything else they told me yes I did and they could continue to take money out of my account since they had my bank account number. I asked them to provide me proof I told them I wanted more boxes after their “free” sample and they could not supply that. They were not as nice on the phone as they appear in the letter below to you. I’m 83 years old and do not have money to give to a scam like Purity Products. Please help me get the money they took without my permission.

Thank you.

Sincerely,

Business

Response:

At Purity Products, all calls are monitored and /or recorded for quality assurance and compliance. As noted previously, our records indicate [redacted] agreed to the Super Saver program for the Co-Q10 Daily Resveratrol Formula and Vitamin C Melt when she placed the free bottle order. The Super Saver program has been canceled as of 3/**/14. [redacted] may return the order within 60 days of delivery for a full refund.

Refund Policy:

Refunds are cheerfully provided on all used or unused bottles returned within 60 days of receipt. The Super Saver program has been canceled.

Again, thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Review: We were wrongfully treated by Purity Products. Around March **, 2014 my husband [redacted] called for a free sample of vitamins, the person he was talking to said that they were going to send us extra bottles each month, and he specified and it was recorded that he didn't want no extra vitamins, and they went ahead and withdraw $134.82 out of our account of Bank of America, using my debit card without my authorization.We think this company is legally committing fraud to retired people (as my husband, 71 yr.), and we would like an answer. We talked to the bank and they just were able to block.Please help us to solve this unfair matter.Thank you.Desired Settlement: To cancel completely and stop charging me for products I didn't ask for.Give the full amount back.

Business

Response:

Dear [redacted],

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

Thank you for taking the time to share your complaint with us. As a [redacted], I would like to apologize sincerely for the inconvenience you experienced with our [redacted].

As a courtesy to [redacted], a full refund has been issued. We have also sent a UPS return label, free of charge, to facilitate the return of the order to our warehouse. The Super Saver has been canceled.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Direct ###-###-####

Fax ###-###-####

E-mail: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a juice product from this company that was a trial I paid the shipping charge about $6.99 I never received the product the customer svc person stated that I had to cancel the order in 30 days or they would chrg $147** to my account in 30 days and I would receive another shipment in 30 as I stated I never got the trial box to even try the product. They took the $147.** out of account before the 30 days. When I called them they stated that they would refund my money and not ship out the box I received an email on [redacted] that no item will be shipped it was canceled. About 3 weeks later I received a box, thought it was the trail box until I received a call from [redacted] wanting to know if I had received it. Called Purity Products the next day and was told they would send a shipping label to return the box never received it called them on [redacted] requesting the shipping label again at this time I'm told they would not send out the label at this point in order for my money to be returned I have to pay to have it returned.Desired Settlement: I just want my money back, don't want the product just want my money returned!!

Business

Response:

November

**, 2015Complaint

ID: [redacted]Dear Revdex.com,[redacted] is a valuable customer and her satisfaction with Purity Products is

very important to us. At Purity

Products, our goal has always been to exceed our customer’s expectations, to

create fully satisfied customers and we work hard in this pursuit. On 8/**/15, [redacted] called in response to our free bottle advertisement, the offer is

as follows:[redacted]By accepting our free bottle today, you

become eligible to enjoy the benefits of our Super Saver. This simply

guarantees you a lower price on this product and you will have 2 weeks to try

the free bottle and then decide if it’s right for you. Then in about 2 weeks, we will ship you 3 bottles of Certified Organic Juice Cleanse at $46.95 each (20%

off retail), every 3 months plus $6.95 for shipping, charged to the

credit/debit card or checking account provided to Purity Products. However if you’re not satisfied for any reason, simply call our customer

cr located on your free bottle within the first 2 weeks and you will

not be charged or shipped anything further. Remember, the free bottle is yours to keep no matter what. We look forward to getting you started as a

Super Saver customer. Is this Okay?At Purity Products, all calls are

monitored and/or recorded for quality assurance and compliance. [redacted] agreed to the Super Saver program for Certified

Organic Juice Cleanse when she placed

the free bottle order; she was advised to call within the first 2 weeks if not

satisfied so she won’t be charged or shipped anything further, she agreed. [redacted] was sent an email confirmation when the

free bottle shipped, which included the tracking #, providing her with an

estimate time of delivery; the order was delivered on 9/**/15. [redacted] never contacted us to advice of non-receipt. The first super saver order processed and

shipped the morning of 9/**/15 and on this date, [redacted] called to advise us of

non-receipt of the first free bottle and requested to cancel her super

saver. The agent canceled her super

saver and advised [redacted] an order had processed that morning and to

simply refuse it for refund; [redacted] was sent an email

confirmation regarding cancelation of the super saver. [redacted] has not returned the

products and is currently disputing the charge with her credit card company. Thank you

for bringing Mrs. Simmons’ complaint

to our attention. It is important to

Purity Products, Inc. to maintain positive customer relations and to do what we

feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to

review our practices to ensure that they are in full compliance with pertinent

state and federal laws.Yours

in good health,Janeth

D[redacted]

I responded to a Purity infomercial on the radio. The offer was a 30 days supply of Curcumin/Green Tea with a 30 days supply of b12meltaways for $4.95 shipping and handling. I TRIED AND TRIED with the operator to NOT be enrolled in the 3 month supply AUTOship program. He said I could cancel anytime so I acquiesced. When my order arrived it was only a fifteen days supply of curcumin so I called and asked to have the whole order cancelled. After arguing with the operator for at least 15 minutes I was put on hold for another few THEN he started in all over again. I insisted we cancel everything and they finally gave me a confirmation number showing cancellation. I then received an email from Kina showing the cancelled future order. Not only was the curcumin on the order but a 3 month supply of b12 as well as their HA formula that WE NEVER EVER DISCUSSED. This company may or may not make a good product BUT I will never do business with them again because they lie AND pad orders. SHAME! I went the extra step and cancelled my credit card as well. Based on what other customers are saying - THEY STILL CHARGE AFTER YOU CANCEL!