Purity Products

Review: I had an order that was to automatically be shipped on Oct. [redacted]. I called 2 weeks prior and talked to a live person and had that shipment cancelled. She said it was no problem and was suppose to have canceled it. On Oct. [redacted] they took $104.85 out of my account and shipped it anyway. I called Mon. am, Oct. [redacted]. They said the package was already shipped, but would go ahead and authorize the full refund since it was their fault. When I receive the package I was told to refuse it. So I was told the money would show in my account 2 to 3 days. I received the package Tues. late afternoon and took it back to the post office Wed. am. I called the company back on Thurs since the money is still not showing and the lady told me the refund was authorized Wed not Thurs but should been in my account in 2 to 3 days... Same song and dance. She then tells me it is listed as I didn't cancel the shipment. Easy for the them to say on their end...liars. Well, it's Sun. the [redacted] and I still don"t have my money they stole. How many people do they do this too????? What do I HAVE TO DO to get my money????????????Desired Settlement: I want my $104.85 returned to my account..... They have no right doing what ever they please.....

Business

Response:

Dear Mediator,

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

At Purity Products, all calls are monitored and/or recorded for quality assurance and compliance. I have personally reviewed [redacted]’s account and can confirm she called our Customer Care department on 9/*/13 and specifically asked the agent to delay the next shipment to 10/**/13. On this date, the order processed and shipped as scheduled.

As per our Refund Policy, refunds are cheerfully provided on all used or unused bottles returned within 60 days of receipt. Upon receipt of order, a full refund will be issued; the Super Saver program has been canceled.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Review: I called to order a free trial and the representation tried to sell me other things I declined and clearly said I only want to be charged for the $6.95 for the free trial. She assured me that she was not and was rude about it. I advised her if I like it I will buy it but I just want my free trial. As soon as I hung up I checked my mobile banking and they had charged me $126.80 for something. I called right back to tell them what happened I was told customer care is not open and I would have to call Monday!! I called Wells Fargo and filed a claim. Then I called another number and got a helpful supervisor who advised me that yes I would have to call customer care. I called customer care this morning and the lady I talked to insisted that they did not charge me $126.80. She was rude and interrupted me and insisted they did not charge my card except for $6.95. I emailed a supervisor and sent her a picture of my account. I have not heard from her at all. The problem here is the first representation charged my card before we even were finished with my call. That is "predatory". I have asked the supervisors to listen to the call and see exactly what I said during the call. They all insist that they did not charge my card. My account is negative the amount of 126.80 because of them funds are not available to me because of them and no one will call me back.Desired Settlement: They are predatory sellers they charge my card without my permission is against the law. I want you to listen to the call and I want their procedures to change on how they conduct their business. I want my money back in my account and I still want the free trial that I was supposed to get.

Business

Response:

March **, 2016

Complaint ID: [redacted]

Dear Revdex.com,

[redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

[redacted] called in response to our free bottle advertisement, during the call, she was presented with the following offer:

[redacted] Before I process your order, let me tell you how I can save you an additional $20 off your Super saver. Today, if you choose to pay for your first order, we will save you an additional $7 per bottle. This would reduce your price to just $39.95 per bottle, which saves you over 30% off retail and we will secure this special discount for all future shipments. Of course you can cancel at any time. Plus you will receive three bonus gifts today, a free Blender Mixer cup, a free bottle of our B-12 Energy Berry Melts, and a free 15 day supply of the Greens Organic Juice cleanse; that’s $70 in bonus free gifts. Your total today would only be $119.85 plus $6.95 shipping, and this is backed by our 60 day Money Back Guarantee. This special package will save you 40% off the retail price. And if you’re not 100% satisfied, simply return your order for a full refund, but keep the free gifts. It’s our way of saying thanks for trying the Organic Juice Cleanse**

All calls are monitored and/or recorded for compliance, quality, and training purposes. I’ve personally reviewed the call, [redacted] initially accepted the offer but as the agent was reading the order confirmation, [redacted] changed her mind and said she just wanted to try the free bottle, unfortunately the agent had already submitted the order for $126.80; the agent canceled the order and resubmitted it for the free bottle at $6.95; the $126.80 was only a hold since the order was canceled, this hold was never captured & [redacted]s bank should release it; we only captured the sale of $6.95.

Thank you for bringing [redacted]s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Janeth D[redacted] Credit Manager, Purity Products

Direct ###-###-####

Fax ###-###-####

[redacted] E-mail: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hi,The statement made by the lady was false I NEVER agreed to this order. I would like a third party to review the conversation. They are predatory sellers and never did I agree to this.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for bringing [redacted]s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Janeth D[redacted] Credit Manager, Purity Products

Direct ###-###-####

Fax ###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I initially ordered Krill Omega 50 on 12/**/15 this is the date I was first billed $6.95 for supposedly trial order that also included B12 capsules both were included for price of $3.95 plus $3.00 shipping (this was Trial Order)

on 12/**/15 after receiving order I called Purity to tell them I did not wish anymore products sent to me, I think, I spoke to a John, not sure. but they were informed on that date that I did not want any additional products sent to me, unless I called back, which I never did.

On 1/**/2016, I noticed Purity had charge my bank acct for $83.95. I never authorized any other orders for products from them and never would for that much money, bottom line

, I NEVER RECEIVED ANY ADDITIONAL PRODUCTS. NEVER !! I want my $83.95 refunded to my account I do not want any thing else from them, I never got anymore of their products, I don't believe they sent any

They JUST STOLE $83.95 FROM MY BANK ACCOUNT, I WANT THE $83.95 RETUNED TO MY ACCOUNT, I reported this to my bank [redacted], my bank is in process of disputing the charges also Please Help me get my money back. ThanK You

,Desired Settlement: REFUND OF $83.95 To My [redacted] ACCOUNT

Business

Response:

January **, 2016

Complaint ID: [redacted]

Dear Revdex.com,

[redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

My apologies, our records indicate [redacted] had canceled the Super Saver program; unfortunately, our agent, was fairly new, failed to make necessary changes. All future orders have been canceled and a full refund has been issued. A [redacted] label has been sent to [redacted], free of charge, to facilitate the return of the order.

At Purity Products, our mission is to create the very satisfied customer, one customer at a time. On behalf of the Customer Care team, please accept my apologies.

Thank you for bringing [redacted] complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Janeth D[redacted] Credit Manager, Purity Products

[redacted] E-mail: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed an online order for a supplement and was asked if I wanted to try another supplement for an additional 4.95 which I did. I am told by a customer service agent that a box was already selected for a continual order of this product which I never saw. When I called to complain and inform the supervisor of the shady business practice I was refused a return label to send the product back which I never ordered. I now have to pay an additional cost to send the product back before I could get my full refund. I believe the company should have the box deselected and if the customer wants continual shipments of additional product they should have the option to select the box.Desired Settlement: I would like the customer to change the way the option is selected to send a continual order of product to customers without their knowledge.

Business

Response:

Dear Mediator,

I regret that [redacted]’ experience with Purity Products was not a positive one. [redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

Our records indicate [redacted] ordered via the web and agreed to the Super Saver program for the Omega-3 Plus C&D when she placed the order. See attached offer.

As a courtesy to [redacted], Purity Products has mailed a UPS prepaid return label, free of charge, to facilitate the return of this package. The Super Saver program has been canceled.

Thank you for bringing [redacted]’ complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

[redacted], Purity Products

Direct ###-###-####

Fax ###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I order one product from this company and have it shipped once every three months. The last two orders were not shipped on time. and I was billed for the order prior to shipment. A better run company, would notify the customer if an order is delayed and would never charge until the order actually shipped. Customer service sees the order as shipped when it hasn't.

Review: I learned about Purity Products on the radio. The company representative profoundly exaggerated the results of their products.

I believed in what was represented. I ordered on March [redacted] & [redacted]. I could not wait. during my course of me taking "evidence-based nutritional supplements" I had no change... I called and cancelled... The operator was awful to me and I just wanted to cancel....I told her that Purity (powerfully over promised and did not deliver).

It still bothers me that they get away with these tactics. So this is way I am complaining today.Desired Settlement: I spent on 3 orders $238.55 and respectfully a full refund.

Business

Response:

[redacted]

Dear Mediator,

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and his satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

Purity Products has been a leader in the nutritional industry over 20 years and we only use the highest grade ingredients dynamically balanced in accordance with the latest advancements in nutritional science. As an industry leader, Purity Products' goal is to provide customers with Evidence Based Nutraceuticals to help look and feel your best. Along with our highly respected panel of experts, we continue to lead the industry by developing truly cutting edge, research based nutritional formulas which feature the latest scientific research. Purity elevates both, our products and service, thereby providing customer with an unparalleled nutritional experience. Our manufacturing facilities are third party certified by industry watchdog organizations such as NSF and NPA, which means they have been audited for compliance with Good Manufacturing Practices (GMPs). With our passion for research and customer satisfaction we look forward to helping cusotmers along their journey to better health. Our products are not intended to diagnose, treat, cure or prevent any disease.

While we do have a great 60 day - money back guarantee, [redacted] had the product for more than 60 days, and so in accordance with Good Manufacturing Practices we are unable to accept the product back. As a customer, I am sure you will appreciate our steadfast commitment to carrying only the freshest products.

Our refund policy as printed on all invoices is as follows:

Refund Policy - Refunds cheerfully provided on all used or unused bottles returned within 60 days of receipt. Please call Customer Care within 60 days at ###-###-#### to obtain a return authorization.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My complaint is not resolved.

The company response is not adequate in covering my issue.

The response seems to be a a well scripted CYA document. They already know that there products do not work, thus this document they sent to you/me.

They told me that I needed to take the produces longer/ all 90 days in order to work. Thus automatically eliminating one of 2 ways to return.

My only resolution is to have my refund in full. When this happens I will not proceed with any other actions.

Thank you for all your assistance in advance,

Business

Response:

Purity Products' goal is to provide customers with Evidence based supplement in accordance with the latest advancement in nutritional science. Purity leads the industry by developing truly cutting edge, research based nutritional formulas. DSHEA places dietary supplements in a special category under the general umbrella of "foods" not drugs, and requires that every supplement be labeled a dietary supplement. Our products are not intended to diagnose, treat, cure or prevent any disease.

Purity Products fully complies with all FDA regulations in the manufacturing, packaging, holding, distributing and labeling of dietary supplements, as codified in the Dietary Supplement Health and Education Act of 1994 and 21 CFR Part 111.

As per our refund policy, [redacted] no longer qualifies for refund.

Our refund policy as printed on all invoices is as follows:

Refund Policy - Refunds cheerfully provided on all used or unused bottles returned within 60 days of receipt. Please call Customer Care within 60 days at ###-###-#### to obtain a return authorization.

Again, thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am sorry but I do not use this email very often.

I complaint has 2 parts and neither has been addressed.

1 the bold claims... I am challenging them and want proof of claims...

2 a full refund... to date I have only a partial refund offered...

I look forward to your assistance,

PS I will check my email daily...

Review: I placed an order for some products from Purity Products on September [redacted], 2015 (17 days ago) and the shipment was never delivered. I contacted Purity Products about 10 days after I placed the order to get the tracking number (which they never provided). I called [redacted] and tracked the shipment and [redacted] informed me that the shipment was lost and that they would start an investigation. [redacted] also informed me that when a lost package investigation is started only the shipper (Purity Products) would be contacted from that point on, and that because I was the recipient no further information would be made available to me. [redacted] informed me that I should contact the shipper (Purity Products) for further information. I called Purity Products on October [redacted], 2015 to inform them that I never received my package and [redacted] said it was lost. I spoke with Kaitlyn (ext [redacted]) at Purity Products and asked for a replacement order. Kaitlyn said no replacement order would be sent and that I should "wait for the shipment to arrive." I told Kaitlyn again that it was LOST, that it had been 17 days and that it was highly unlikely that the shipment would ever arrive. Kaitlyn put me on hold and returned to inform me that a lost package investigation had been started at and that I should contact [redacted] for further information! I explained that it was ME who started the lost package investigation. And that [redacted] would not provide me with any further information because I was NOT the shipper, you (Purity Products) were. I said fine just give me a refund I will place a new order. Kaitlyn informed me that she would also NOT refund my money, but she offered instead to refund 50% of the amount (for the trouble). And also that I needed to wait until [redacted] finished the lost package investigation which would conclude on Oct [redacted], 2015 before a replacement order, or a full refund would be issued. I agreed to those terms and we ended the call. Kaitlyn called me back about 5 -10 minutes later and said that NO REFUND at all would be issued, and that instead she would offer me a discount on a FUTURE order (which I always get anyway), plus free shipping (which I always get anyway) plus a free bottle of something or other (that I have never expressed any interest in). I told Kaitlyn that this was completely unacceptable, and that I would be contacting my Credit card to dispute the charge for NON-DELIVERY OF GOODS. And that I would be filing a complaint with the Revdex.com. After that I hung up. A short time later I received an email from Purity Products stating that my SUPER SAVER (an automated discounted ordering system Purity Products has) had been cancelled. It is importand to note that my lost [redacted] order was not a super saver order. This was another order I has initiated outside of Purity Products Super Saver program. Kaitlyn had even asked me during our first conversation - if the shipping date for my next super saver order (October [redacted]) was still on track for delivery and I told her yes. This was an entirely separate issue. Therefore, it appears that Kaitlyn initiated the cancelation of my Super Saver account and all my future Super Saver orders apparently in order to "punish me" for not accepting the absurd offer she made me during the second phone call. This was of course AFTER Kaitlyn went back on her word and decided not to refund the 50% (for all the trouble, as she had originally told me).Desired Settlement: Refund my money, or replace the shipment.

Business

Response:

October *, 2015

Review: This company does not allow you to cancel orders via their website. I called the customer service line and it had an automated prompt that can only adjust certain settings, but not cancel orders. If you say to "cancel" it will transfer you to a line that always says they are experiencing technical problems, then it hangs up on you. There is no way to cancel an order from this company. They are FRAUDS.Desired Settlement: Cancel my account and all further orders

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was under the impression that the product I was going to receive would boost my energy level. I've been taking it as described now for about a week and it's done NOTHING. For all I know the pills are simply PLACEBO pills withy absolutely nothing of value in them. I paid them their $4.95 shipping and "handling" charge and got a couple of pills. I now see that they're trying to make me order them on an automatic shipping arrangement so that they can bill me for all future shipments.

This company is running a very clever SCAM.... so stay away.

[redacted]Desired Settlement: I'd like my $4.95 payment back. I hate it when anyone tries to scam me, and this company did a terrific job of it.

Business

Response:

[redacted]

Dear Mediator,

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and his satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

[redacted] ordered our Triple Action Omega-3 formula, which helps support healthy cholesterol levels and replenishes the body with nature’s key energy factor, CoQ10.

The Benefits of Triple Action Omega-3:

? Fish oils help maintain the structure and function of cellular membranes.*

? EPA and DHA promote healthy brain development.*

? Comprehensive support of healthy heart and [redacted]r function.*

? CoQ10 is an indispensable antioxidant that is critical in the production of ATP, the cells’ major energy source, and it drives a number of other important biological processes.*

? Plant Sterols are a powerful new weapon in the war against cholesterol. Plant sterols support healthy cholesterol levels.†

? Consuming plant sterols as a regular part of a healthy diet low in saturated fat and cholesterol may reduce the risk of heart disease.†

In a noteworthy clinical study published in the Nutrition Journal (Nov **, 2012) a group of 44 healthy middle aged to elderly subjects achieved better cognitive performance after taking 3 grams of fish oil daily for just five weeks. After taking fish oil, subjects had improved scores on tests of working memory and selective attention. Indicators of [redacted]r health also showed positive changes that were directly correlated to the gains in cognitive function. Unfortunately, trying a product for a week as stated by [redacted], is not sufficient time to see results.

Purity Products has been a leader in the nutritional industry over 20 years and we only use the highest grade ingredients dynamically balanced in accordance with the latest advancements in nutritional science. As an industry leader, Purity Products' goal is to provide customers with Evidence Based Nutraceuticals to help look and feel your best. Along with our highly respected panel of experts, we continue to lead the industry by developing truly cutting edge, research based nutritional formulas which feature the latest scientific research. Purity elevates both, our products and service, thereby providing customer with an unparalleled nutritional experience. Our manufacturing facilities are third party certified by industry watchdog organizations such as NSF and NPA, which means they have been audited for compliance with Good Manufacturing Practices (GMPs). With our passion for research and customer satisfaction, we look forward to helping customers along their journey to better health. *Our products are not intended to diagnose, treat, cure or prevent any disease.

Purity Products fully complies with all FDA regulations in the manufacturing, packaging, holding, distributing and labeling of dietary supplements, as codified in the Dietary Supplement Health and Education Act of 1994 and 21 CFR Part 111.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Review: we canceled our quarterly purchase of their product twice over the last 6 months and they continue to debit our account and send us products that we no longer want.Desired Settlement: cancel our suscription to your product, replace the funds that were taken on Oct * 2014 and do not debit our account nor send us any more product.

Business

Response:

Dear Mediator,

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and his satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

We truly appreciate [redacted]’s patronage; he has been on the super saver program for many years. Our call logs record shows [redacted] called on 3/**/2013 to update the credit card on file for his orders, since then there has not been any additional contact made, hence the order shipped as scheduled. As per our Refund Policy, [redacted] may return the order for a full refund. Upon receipt of order, a full refund will be issued; the super saver program has been canceled. Please use return authorization #[redacted].

Our refund policy as printed on all invoices is as follows:

Refund Policy - Refunds cheerfully provided on all used or unused bottles returned within 60 days of receipt. Please call Customer Care within 60 days at ###-###-#### to obtain a return authorization.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On Sept. **,2013, I called and cancelled an order. I advised the service representative that I could not take this product due to undergoing a lap band procedure and the large size of the capsules. I was advised that I could retain an employee discount and that I would receive a catalog in the event I wanted to place an order. I was not made aware that shipment of these vitamins would resume. On Nov.*, 2013, I received a package from Purity Products containing the vitamins that I can not take. I immediately called and complained. Since the issue was not able to be resolved I was advised that a supervisor would contact me within 48 hours. On Nov. **, 2013, after not hearing from anyone I contacted Purity. I spoke with a supervisor identified as [redacted]. She explained that it was my responsibility to return the vitamins. I have no problem doing so, however the company will not provide me with an authorization to do so and more importantly they expect me to pay for the shipping for the unwanted products that they insist I ordered. I requested they play the recording back but they refused to do so, however they advised me that all conversations are recorded. Note their greeting clearly states calls may be recorded , not are being recorded. I have contacted my credit card company and have had this charge removed from my account, however this company will not provide me with an authorization to return the product or a mailer to do soDesired Settlement: Send me an authorization to return this unwanted product and a mailer to do so

Business

Response:

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and his satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

At Purity Products, all calls are monitored and/or recorded for quality assurance and compliance. Our records indicate [redacted] called our Customer Care department on 9/**/13 to cancel the Super Saver program; he agreed to remain on the Super Saver program with additional discounts and a delay on the next shipment set for 10/**/2013. On this date, the order processed and shipped as scheduled.

As per our Refund Policy, refunds are cheerfully provided on all used or unused bottles returned within 60 days of receipt. Upon receipt of order, a full refund will be issued; the Super Saver program has been canceled.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]When I called to cancel this order I explained that I could not take these pills due to a lap band proceedure which restricts what will fit into my esophagus. I inquired if the supplements were available in liquid form as that is how I take most of my supplements. I was advised that they would keep me on the supersaver for discounts and Purity would send me out a catalog in the event that I might find something else that I would like to try. Not finding anything suitable (liquid form) I did not place an order. It was never fully explained that should I not take further action (place an order) they would take it upon their own to ship out these supplements that I could not ingest otherwise I never would have agreed to be placed on the supersaver list. I wonder had I placed an order for something else would they still have sent me these pills? I have always been willing to return these unrequested/unordered items, however they have still not offered to pay for the shipping or provided an authorization code to do so even after being contacted by your office.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As a courtesy to [redacted], a UPS return label has been sent, free of charge, to facilitate the return of the order back to us. Upon receipt of order, a full refund will be issued.

Again, thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered the introductory sample, where you get a trial size of their product and pay shipping. I asked the woman on the phone if they would charge me for future shipments if I didn't want them. She said NO. About 2 weeks later I got charged $77+ for a 3 month supply. I called them, they told me to refuse the shipment and gave me a return number to put on the package. [redacted] came when I was out, but I took the package to [redacted] and returned it. They refunded me my money. I called them again and asked to cancel my account/membership/whatever they call it. I was told I would have to do that online. You can't cancel online. So I pushed my shipment back as far as I could.

Fast forward to last week. They charged my EXPIRED (in Nov 2015) debit card $34 and sent me ANOTHER shipment I do not want. The tracking number they provided said that it shipped on the [redacted] of February yet they sent me an email saying that my product had shipped on the [redacted]. Waiting a few days so that there is no way to cancel. Not cool at all. I got married in August, changed my name and got a new debit card (completely new number). There is no way they should've been allowed to charge $34 to my account. My first step is filing this complaint. My next step it taking up the issue with my bank. Then calling the company itself and returning the product that will be coming in the mail today and canceling any future ties with them. And if they give me any trouble doing that, contacting the State Attorney General.Desired Settlement: I do not want to hear from the company EVER again. I don't want so much as an email. And I don't want them charging me for something I have told them on several occasions I do NOT want.

Business

Response:

February **, 2016

Complaint ID: [redacted]

Dear Revdex.com,

[redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

Our phone records indicate [redacted] called our Customer Care department on 8/**/15 to cancel the Super Saver program; our manager offered a discount and to delay the next order and [redacted] agreed to remain on the Super Saver program. [redacted] has refused delivery of the order which is in transit to our warehouse, thus I’ve issued full refund. The Super Saver program has been canceled.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Janeth D[redacted] Credit Manager, Purity Products

Review: LAST WEEK WHEN I NOTICED THERE $67 CHARGE ON MY BANK ACCOUNT STATEMENT I CONTACTED THE SUPERVISOR VIA THERE WEBSITE ABOUT CANCELING MY AUTOSHIP ORDER, THE SUPERVISOR REPLIED STATING THAT SHE DID NOT SEE MY NAME IN THERE COMPUTER, I RECEIVE MY ORDER VIA [redacted], I CONTACTED THE SUPERVISOR AGAIN, SHE GAN ME A RETURN AUTHORIZATION #[redacted] SO I TOOK THE BOX TO [redacted] AND THEY SAID THAT I WOULD HAVE TO PAY FOR THE [redacted] RETURN SHIPPING CHARGE, SO I CONTACTED THE SUPERVISOR AGAIN AND SHE SAID THAT I WOULD HAVE TO PAY FOR THE RETURN SHIPPING COSTS.Desired Settlement: I WANT THE COMPANY PP TO PAY [redacted] FOR ALL OF THE SHIPPING COSTS, THERE BOX WAS NOT OPENED, [redacted] CAN PICK UP THE BOX AT MY FRONT DOOR..PLUS I WANT A FULL REFUND, ASAP!!

Business

Response:

November

**, 2015Complaint

ID: [redacted]Dear Revdex.com,[redacted] is a

valuable customer and her satisfaction with Purity Products is very important

to us. At Purity Products, our goal has

always been to exceed our customer’s expectations, to create fully satisfied

customers and we work hard in this pursuit. All calls are monitored and/or recorded for

compliance, quality and training purposes. I’ve personally reviewed [redacted]’s account

and as per our Call Log Activity report, which records all account activity, [redacted] called on 11/**/15 and requested a

cancelation which was completed. The

order in question had processed & shipped the morning of 11/**/15, which

was prior to the cancelation. Based on this information, it has been determined the transaction is

valid. [redacted] may return the order for

full refund, RA[redacted].Call Log Activity Report-- [redacted]User Date Reason Commentam-89AQ-cc 11/*/15 7:13 PM Super Saver Cancellation cancelation requested, completed Our refund policy is printed on all invoices and is as

follows: Refund Policy - Refunds cheerfully

provided on all used or unused bottles returned within 60 days of receipt.

Please call Customer Care within 60 days at ###-###-#### to obtain a return

authorization. Return Authorization does

not cover the cost of return shipping. Again,

you must return your used and/or unused bottles to receive a refund within 60

days. Thank you

for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to

maintain positive customer relations and to do what we feel is appropriate to

make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure

that they are in full compliance with pertinent state and federal laws.If you

have any questions or ever would like more information about our company,

please feel free to contact me.Yours in good health,Janeth D[redacted]Credit Manager, Purity ProductsDirect ###-###-####Fax ###-###-####[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I REQUESTED BEFORE MY BOX WAS SHIPPED THAT THEY CANCEL THE AUTOSHIP ORDER, THE SUPERVISOR LIED AND SAID THAT SHE COULD NOT FIND MY NAME IN THERE SYSTEM, I RECEIVED MY BOX SEVERAL DAYS LATER, I REQUESTED A [redacted] RETURN AUTHORIZATION AND THEY GAVE ME ONE, I WANT THEM TO HAVE [redacted] PICK UP THE BOX FROM MY SHIPPING ADDRESS ASAP AND CREDIT MY CC. THANK YOU VERY MUCH, GOD BLESS, YOUR PARTNER FOR PROGRESS, [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

HI,[redacted], PICKED UP THERE UNOPENED BOX THIS MORNING, PLEASE ASK PP TO CREDIT MY CC ASAP, THANKS, GOD BLESS, YOUR PARTNER FOR PROGRESS, [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Credit will be issued upon receipt

I have been a Purity Products customer for about 4 years and have had very good experiences with their products. It is a quality and caring organization. I just read through the negative reviews and can not figure out what these people expect - 158 complaints in three years out of thousands of customers - AND the company has dealt appropriately with every one of the complaints. Some of these complaintants need to get a life - they obviously don't have enough positive things to do!!

Review: Called and canceled my current order on 8/**. Items that were order (Vitamins) caused moderate to severe ** upset. Sales rep suggested that I take with food. I stated I tried that, It did not help. I requested that my future orders be canceled. On 11/**/14 I arrive home to find another shipment of vitamins and my bank account was charged $190.80. I immediately called Purity Products to review my request to close account back in August and to please refund the funds they have taken from my account.. The Customer Care rep ([redacted]) was eager to reduce the cost of the product or replace it with another product. explained that the Vitamins were not agreeable with me and I do not want any other product. I requested again, (10 times or more) that my account be closed and to return my funds back to my account. [redacted] requested that I pay for shipping and when item s received they will then review and determine amount of refund. Through this process I was put on hold several time, was disconnected once. return call was a (24 minutes wait time).Customer rep [redacted] was understanding but still no resolve.Desired Settlement: Refund $190.80 back to my account. Regulate companies to send a reminder to the consumer, allowing consumer time to respond. Hold company accountable for attaching bank account with out permission.

Business

Response:

November**, 2014

[redacted] Revdex.com

Complaint ID: [redacted]

Dear[redacted],

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

We truly appreciate [redacted]’s patronage; she has been on the super saver program since March 2014. Our call logs record indicate [redacted] called on 8/**/2014 to cancel the Super Saver program; she agreed try the product a bit longer and to remain on the Super Saver with a delay on the next shipment set for 11/**/14. Our agent explained “if you’re not satisfied for any reason, simply call our customer cr before 11/**/14 and you will not be charged or shipped anything further”. On this date, the order processed and shipped as scheduled.

As per our Refund Policy, [redacted] may return the order for a full refund. Upon receipt of order, a full refund will be issued; the super saver program has been canceled. Please use return authorization #[redacted].

Our refund policy as printed on all invoices is as follows:

Refund Policy - Refunds cheerfully provided on all used or unused bottles returned within 60 days of receipt. Please call Customer Care within 60 days at ###-###-#### to obtain a return authorization.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

[redacted], Purity Products

Direct ###-###-####

Fax ###-###-####

[redacted] E-mail: [redacted] www.purityproducts.com