Purity Products

Review: I placed an order for krill oil the trial was 4.95 for shipping and handling.the representavive kept asking me did I want all these packages.I said no

I placed an order with this company on april,* 2014 for a free bottle of krill oil just pay shipping and handling fee of 4.95.The represenative kept offering me all these packages and I kept telling her no I only wanted to try the free bottle fo the 4.95 shipping fee.As soon as I got off the phone I went online and checked my bank account and she charged 119.95 to my credit card after I told her no to all those offers she was offering me!I was livid so I called right back and told them what happened.I got the daggone ru around the whole [redacted] day.I spoke with a [redacted] she told me I had to call back tomorrow because they didnt have no record of the order!I kept calling there to cancel that order and have my money put back in my account because I had other bills to go through my account.They kept telling me they could do nothing till tomorrow.So I called them 9 am this morning they still trying to give me the [redacted] run around!I told the represenative that I wanted the order cancelled and my 119.95 refunded back to my account.she had the nerve to tell me they would look into it and I would get a partial refund!I said no I want all my money refunded because I did not authorize this company to get 119.95 out of my account it was supose to be the 4.95 only!The represensative that took my order was fast talking and trying to talk over me,showed no integrity or honesty.I told her several times I only wanted the free trial and the 4.95 for shipping fee.I reported this to my bank as fraud because I did not authorize them to get 119 out of my account.I will never do business with this company again.I feel they are dishonest in the first place,you have the product for 2 weeks that is not enough time to know if something is gona work ,that is why they fast talk those offers in trying to manipulate you into buying more products.As of now I am still fighting to get my 119 dollars refunded back to my account.I would not recommend doing business with this company,they are just rip offs their products are way too expensive.They have no integrity at all.Desired Settlement: I want this company to give me my 119 back because I never authorized them to get that amount out of my account.I will never do business with them again.I am going to tell all my family and friends not to do business with them either.

Business

Response:

[redacted]

Dear [redacted],

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customers’ expectations, to create fully satisfied customers and we work hard in this pursuit.

Our records indicate, [redacted] agreed to a promotional offer of (3) Krill Omega-3 Super Formula for special price of $119.85 when she responded our Radio advertisement on April **, 2014.

All phone calls are monitored and/or recorded for quality assurance

I have reviewed the account personally and found [redacted] called on April **, 2014 to cancel the order of Krill Omega-3 Super Formula. As per [redacted]’s request, the order was canceled and credited the full amount of $119.85 on this same date of April **, 2014. Please see copy of credit voucher for your review.

We thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Thank you,

Review: I called the customer service explained my situation to the representative and I asked him for a supervisors. I was placed on hold for 8 minutes and another representative picked up the line. I asked to be transferred to a supervisor and she said I had to explain the my issue with her. I tried YET again to explain that I was on hold for a supervisor and she said she wasn't going to transfer me. When I raised my voice she said she would disconnect me and did. My credit card was charged $33.00. This was an unauthorized charge in fact back in August I had a similar dispute with Purity Products and was charged $276 and was told that my credit card number would be removed and NEVER charged again. At this point this is FRAUD! My credit card number is still on file. When I had the first dispute with Purity Products back in August in took almost three business days for someone to listen to me and as I was disputing the charges, they were still trying to sell me products. I'm asking to be refunded the $33.00 and that my credit card number be removed.

I'VE REACHED OUT TO MY BANK AS WELL to file a claimDesired Settlement: Credit card number be removed and a refund

Business

Response:

October **, 2015

[redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

[redacted] has been issued a full refund; as a courtesy, she was allowed to keep the product free of charge.

Refund: 10/**/15 3:27 PM $33.00

Thank you for bringing [redacted]’s concern to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

Yours in good health,

Janeth D[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Now action is taken only because I reached out to the Revdex.com. My sole complaint was that they NEVER listened/ satisfied my request when I originally requested my credit card be removed from their system and to STOP sending unauthorized products. Thanks for resolving my issue

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Heard an advertisement on the radio for a particular vitamin. Representative then
proceeded to ask me for credit card info and tried to sell me more products telling me that after two weeks I would receive 3 months worth of the vitamin I ordered. The scam promised to send a free offer for the item only paying for shipping and handling. When I received the vitamins it states on the bill that in less than two weeks, they will automatically charge my credit card, whether I like the product or not. I immediately cancelled my credit card, because of the treatment by the salesgirl, sensing a scam that nothing is for free! They want access to your credit card without your personal opinion or satisfaction. Very unprofessional.

Review: I would like to file a complaint to Purity products for fraudulently putting charges on my credit card for purchases I did not authorize. I never received the products and my credit card was charged. After several hours on the phone with several agents and [redacted] the [redacted] I was not treated Fairley and would like to file a police report for unauthorized use of my credit card. I would like to get paid for my time and aggravation trying to resolve this problem. I was spoken to rudely and told,that I authorized the products that was impossible,when I conferenced in my bank [redacted] and asked Purity Products to make right their answer was no, so we had to file fraud with my bank and they had to send me a new card and reverse the charges. I have the statement for charges and can support the fact that I never authorized the charges. I refuse to be treated like this or should any other consumer. Please contact me for further information at ###-###-#### Spoke to a [redacted]Desired Settlement: I would like $1000 for my time and aggravation. I have no problem giving a police report to support what happened and the misuse of my credit card with no authorization. I am the only card authorized user.

Business

Response:

[redacted]

Complaint ID: [redacted]

Dear Revdex.com,

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and his satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

[redacted]’s account has been flag due fraudulent activity involving the account. The transactions has been disputed with his credit card company and a reversal of the charges was approved. Purity Products has notified [redacted]’s credit card company and pertinent authorities and provided them with the name and address of the person that used [redacted]’s credit card.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Tis is what was to be expected they used my credit card without authorization and aggravated me for hours trying not to resolve the issue. This is not acceptable by me my bank should not pay for their wrong doing. What should In do next go to the police???? Nothing was ever sent to me in my name that was charged to my credit card. How can they do this and get away with this. Not acceptable please advise. I can share my experience with the local news and [redacted] sixty minutes and whoever else would like to investigate further.?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Purity Products which advertises on the radio,states that if you send them $4.95 or $6.95 (depending on the product) they will send your household 2 samples per calendar year.In the past I have purchased several products from them at full price ,however once you've received your 2 free samples,they renigg on their own company policy,and tell you that you've already received your maximum.Their product line is quite expense,and I think they should adhere to their own company policy which is product samples per calendar yearDesired Settlement: I would simply like them to be honest,and follow through as stated in the company policy,I would like to receive 2 products per calendar year in exchange for my sending them the applicable shipping charges

Business

Response:

Dear Mediator,

I regret that [redacted]s experience with Purity Products was not a positive one. [redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

Our Free Bottle policy is: A customer may receive 1 Free Bottle Order (up to 2 free bottles of different products) per household, per calendar year. [redacted] has exceeded the free bottle policy for the year.

I invite [redacted] to enroll in Purity's Super Saver program and save at least 25% on every future Super Saver delivery. Super Saver customers receive 3 bottles of the specified product, automatically, every 3 months at the discounted price. As a Super Saver customer, you always have the option to modify, change, cancel or put your order on hold, at any time, with no obligation. Simply call our customer care line at ###-###-####. There is no enrollment fee to be on the Super Saver program and every order comes with a 100% Satisfaction Guarantee.

Thank you for bringing [redacted]s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.



Yours in good health,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Their response is simply not true,a calendar year should begin with !jan2015,not last year which was 2014 I submitted a money order in 2015,and was told I had already submitted an order for this year.I believe maybe they are confusing fiscal year with calendar year which is totally different,in any case I think they should adhere to their own company's stated policy

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As noted previously, [redacted] has exceeded the free bottle policy for the year.

Again, thank you for bringing [redacted]s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.



Yours in good health,

Review: I recieved my first order then immediately canceled. 3 months later I was billed again and more product shipped. I returned this and did receive a refund but took 3 weeks. I called again at this time and told them to immediately cancel and I would call again if I wanted more. Then 3 months later I have now been billed again and more product shipped. Now I am being told I have to wait for approx. 3 more weeks to get the amount credited back.Desired Settlement: That I no longer will be billed for products I do not order and a refund of the money taken without my permission

Business

Response:

November **, 2015

Complaint ID: [redacted]

Dear Revdex.com,

[redacted] is a valuable customer and his satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

All calls are monitored and/or recorded for compliance, quality and training purposes. I’ve personally reviewed [redacted]’s account and as per our Call Log Activity report, which records all account activity, our call log records do not have any calls from [redacted] prior to 11/**/15 which he called at 11:52PM during off hours. [redacted] called again on 11/**/15, the day after the order was processed and the agent had the warehouse go thru hundreds of orders to find the order, once found, the order was canceled & fully credited. The Super Saver program has been canceled.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.



Yours in good health,

Janeth D[redacted] Credit Manager, Purity Products

Direct ###-###-####

Fax [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and I have not been credited the amount back

Sincerely,

I received an order and a few days later called to return it. I received an RMA and followed the instructions to return the package. It was received and I received no refund. I emailed the company customer service and after much correspondence with rma #s and tracking numbers I submitted they stated I sent back an earlier shipment because of the scan numbers on the bottles. Well, I did not scan the bottles so I had no idea what their lot numbers were.I then contacted via phone and was on hold for 20 minutes before talking to anyone. The gentleman on the phone kept putting me on hold as I attempted to resolve the situation. Finally I just said to cancel ANY future orders and the gentleman on the phone tried to sell me more products. I kept stating I wanted to CANCEL. I did finally get him to stop selling and give me a Cancellation number.Total call time for this was 39 minutes. Items of concern; (1) They put into an automated phone system to try and sell you items, (2) They make you wait extended time periods on the phone, (3) Their system when talking to customer service is antiquated, they cannot see notes from previous conversations on accounts (I am told). I used to love the products but will never order from them again.

Review: I heard about the product on radio on the ** . So I called to try it. I was told I could cxl before shipment on the [redacted] if not happy. I only took these for 3-** to 3-**. which I called to cxl on than. A automated line told I wanted to cxl. Which it said done. I assumed it was so they would not debt my bank on the [redacted].. yes the did debt my account on the [redacted]. $178.65. I called on the [redacted] to ask why they did. They said no record of me cxl. I waited 13 mins for customer.

care at this ####-###-####. they said to late they have shipped so they have my money. I really was mislead in thinking my call to cxl . it was done. So I had no thought of them taking it out. How can you see if the vitamins really work in 2 weeks. I felt no better. I did the online survey also told the same. I need my money. Because I thought I had a cxl I did no have the money in my account to meet this charge. It has caused me overdraft ao other checks is account, I called 2 times to ask for them to put the money back Which they said no.. They would put half back and the rest when I got the package shipped back to them.. This does no help my charges of overdraft of today and others that will happen .

I called the ###-###-#### # and their is no wait to talk to agent to order more vitamins . I asked for a supervisor/ was given to [redacted]. I asked again to return my money. was told no. They will when I return the package -4.95 for shipping.shipping. This is totally bad businesses . Very misleading and bait and switch. I was very nice to these people until they told me I should have read the insert better and how can they only work in 2 weeks I feel they owe me my money a written apology plus the extra fees from my bank.. Just whom can we trust or believe any more.?Desired Settlement: to be removed from there call ans mail list. Which [redacted] was informed me of I could not get any more of their free vitamins. I was willing to pay for them if I felt they worked. I hope they would I would have been happy to keep getting the order. Given time for them to work I would have maybe been a lifetime consumer. Not now I want to forget this company and move on from the misleading and bad attitude of [redacted]-the supervisor.. I have my phone log to show of my attempt to fix this with their help. I guess they don,t need a good report for everyone just the ones they can mislead.

Business

Response:

April **, 2015

Complaint ID: [redacted]

Dear Revdex.com,

I regret that [redacted]’ experience with Purity Products was not a positive one. [redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

My apologies, our records indicate [redacted] had canceled the Super Saver program. Unfortunately, our virtual agent failed to make necessary changes. All future orders have been canceled and a full refund has been issued. A [redacted] label has been sent to [redacted], free of charge, to facilitate the return of the order.

At Purity Products, our mission is to create the very satisfied customer, one customer at a time. On behalf of the Customer Care team, please accept my apologies.

Thank you for bringing [redacted]’ complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

[redacted], Purity Products

Direct ###-###-####

Fax ###-###-####

[redacted] E-mail: [redacted] www.purityproducts.com

Review: This company does everything it can to not allow you to cancel your subscription to a super saver. We have two super saver subscriptions that we want to cancel, but the company makes it impossible to do so. They do not answer their customer service phone.Desired Settlement: Cancel all super saver subscriptions. Do not mail any other products out. Do not make any future charges on our account. Close our account out.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved as long as there are no other charges to our credit card in the future (which we hear that they make a habit of doing after you cancel.

Sincerely,

I had called once before to cancel my subscription but got talked into some kind of "deal". I called again and wanted to cancel the subscription and the sales rep spent 20 minutes trying to offer me more deals. I explained that I didn't use the product so I didn't want to keep being billed for it. He ignored my request for a very long time and just made it difficult to proceed. Finally gave me cancellations numbers.. Whatever that is

Review: They advertise a free sample but you pay $5 in shipping. Then unbeknownst to the consumer, they automatically enroll you in a subscription that cost $140 dollars and automatically withdraw it from your account. They auto draft caused me a lot of finical distress. I didn't know about the charge and it came and caused me over $103 worth of overdrafts from my bank.Desired Settlement: I want a refund of the $140 dollars plus the $103 dollars of overdraft charges due to the un authorized withdraw.

Business

Response:

March **, 2016

Complaint ID: [redacted]

Dear Revdex.com,

[redacted] is a valuable customer and his satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

Our records indicate [redacted] selected the Super Saver option when he placed the free bottle of the Certified Organic Juice Cleanse – OJC- Apple Greens via the web. The free bottle offer is as follows:

[redacted]

- $4.95 shipping applies. By accepting our free offer today of Organic Juice Cleanse – OJC- Blueberry Detox, you will become a Super Saver customer. Then in about 2-3 weeks you will receive another 3 bottles, which is a 3 month supply of Organic Juice Cleanse – OJC- Blueberry Detox, charged to the payment method provided today. You will be guaranteed the low price of only $44.95.95 per bottle, and receive 3 bottles every 3 months. All Super Saver orders are shipped at a discounted rate of $4.95. This offer is completely risk free. Our goal is to exceed your expectations, if you are not completely satisfied, you may call our customer care department at ###-###-#### and customize or cancel your order.

By selecting the box “I have read and agree to the offer details below”, this acknowledges acceptance to the terms & conditions. The offer terms disclosed are also printed directly on the trial invoice to maintain transparency of the offer agreement.

Unfortunately, [redacted] contacted Purity Products after the order had processed and shipped, not before; the order is currently in transit to [redacted], our supervisor has issued a refund and advised [redacted] to refuse delivery of such.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Janeth D[redacted] Credit Manager, Purity Products

Direct ###-###-####

Fax ###-###-####

I ordered a one time supply of pills b/c of something I heard on the radio. When I spoke to the representative they kept trying to sell me on different packages and deals and I kept telling them no. A month later they charged my account $124. When I called to inquire and ask for a refund they told me I got charged b/c I was on the automatic shipment program and that I would not get refunded until I mailed them their shipment back. I did not authorize to be put on that program, I did not authorize for pills to be shipped to me, and I did not authorize any charges to be made to my account. They told me they have to do an investigation to see if they are going to refund me and I am livid. What they are doing is fraudulent and I am sure I am not the only person who has had an experience like this from them.

Review: We contacted a radio ad for a free trial on Sept **, 2015. We were assured at that time there was no commitment or auto refill based upon the trial offer. There was an auto refill processed in October 2015, and purity would not contact [redacted] and stop the shipment. It is up to us to stop the shipment.Desired Settlement: Have [redacted] return the shipment to purity. I can not cancel only the shipper can cancel per [redacted].

Business

Response:

October **, 2015

Complaint ID: [redacted]

Dear Revdex.com,

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and his satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

My apologies, our records indicate [redacted] had declined to join the Super Saver program; unfortunately, our agent failed to indicate this on the order. All future orders have been canceled and a full refund has been issued. A [redacted] label has been sent to [redacted] , free of charge, to facilitate the return of the order.

At Purity Products, our mission is to create the very satisfied customer, one customer at a time. On behalf of the Customer Care team, please accept my apologies.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Janeth Di** Credit Manager, Purity Products

Direct ###-###-####

Fax ###-###-####

Review: I ordered Advanced IP-6 FMLA vitamins from Purity Products. They sent them. I found I'm allergic to them and broke out in a rash. I called them and said do not send me any more of them.

A few months later on July **, 2015, the shipped me 3-more bottles and charged my credit card $94.80 without my permission.

I called them and explained this to them and was told to ship them back at my own expense. I told them to send me a shipping label since I already told them to cancel future shipments due to allergy.

They refused, so now I'm filing complaint.Desired Settlement: I want a full refund of what they charged my credit card without my permission of $94.80. If they want their pills back, then send me a prepaid shipping label.

Business

Response:

October *, 2015

Complaint ID: [redacted]

Dear Revdex.com,

I regret that [redacted] experience with Purity Products was not a positive one. [redacted] is a valuable customer and his satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

All calls are monitored and/or recorded for compliance, quality and training purposes. I’ve personally reviewed [redacted] account and as per our Call Log Activity report (see below), on 3/**/15 [redacted] called in and changed the ship date from 6/*/15 to 7/**/15 via our Virtual agent “smartaction_user”; he called again on the same date to report a missing bottle to which our agent sent a replacement for. The next call was on 8/**/15, which [redacted] requested a cancelation, again completed by our Virtual agent “smartaction_user”. The order in question had shipped on 7/**/15, which was before the cancelation was requested. [redacted] request for a label or refund has been denied.

Our refund policy is printed on all invoices and is as follows:

Refund Policy - Refunds cheerfully provided on all used or unused bottles returned within 60 days of receipt. Please call Customer Care within 60 days at ###-###-#### to obtain a return authorization. Return Authorization does not cover the cost of return shipping. Again, you must return your used and/or unused bottles to receive a refund within 60 days.

Thank you for bringing [redacted] complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Janeth D[redacted] Credit Manager, Purity Products

Direct ###-###-####

Fax ###-###-####

[redacted] E-mail: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

THE BUSINESS IN NOT TELLING THE TRUTH. I CANCELLED THE PRODUCT BECAUSE IT IS A TAINTED PRODUCT THAT MADE ME BREAK OUT IN A RASH MORE THAN ONCE.

They are incorrect about their timeline. I called and cancelled the shipments. They are in violation of Federal Law by force-feeding their products and billing customers without their permission. GIVE ME MY REFUND AND I'LL THROW THE BOTTLES IN THE TRASH OR SEND ME YOUR PREPAID LABEL IF YOU WANT THEM RETURNED. VERY SIMPLE, CUSTOMER IS ALWAYS RIGHT. YOU WILL NEVER WIN WITH UNSATISFIED CUSTOMERS. I HAVE BEEN BUYING PURITY PRODUCTS ALMOST 20-YEARS. AFTER THIS IS RESOLVED, I MAY NOT CONTINUE, DEPENDING ON THE OUTCOME. SELLING PILLS TO PEOPLE THAT MAKE THEM BREAK OUT MEANS THERE ARE IMPURITIES IN THE PRODUCT. I WILL SEND THEM TO THE FDA, UNIVERSITY OR OTHER TESTING AGENCIES TO DETERMINE WHAT IS REALLY INSIDE THOSE PILLS. YOU MAY HAVE A BIG LAWSUIT ON YOUR HANDS IF IT IS FOUND THAT YOU ARE SELLING TAINTED PRODUCTS.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As noted previously, I’ve personally reviewed [redacted] account and as per our Call Log Activity report, which records all account activity, [redacted] called on 8/**/15 and requested a cancelation which was completed by our Virtual agent. The order in question had shipped on 7/**/15, which was prior to the cancelation.

Purity Products fully complies with all FDA regulations in the manufacturing, packaging, holding, distributing and labeling of dietary supplements, as codified in the Dietary Supplement Health and Education Act of 1994 and 21 CFR Part 111.

Purity Products has been a leader in the nutritional industry for over 20 years, using only the highest grade ingredients dynamically balanced in accordance with the latest advancements in nutritional science. As an industry leader, Purity Products' goal is to provide customers with Evidence Based Nutraceuticals to help look and feel your best. Along with our highly respected panel of experts, we continue to lead the industry by developing truly cutting edge, research based nutritional formulas which feature the latest scientific research. Purity elevates both, our products and service, thereby providing customer with an unparalleled nutritional experience. Our manufacturing facilities are third party certified by industry watchdog organizations such as NSF and NPA, which means they have been audited for compliance with Good Manufacturing Practices (GMPs). With our passion for research and customer satisfaction, we look forward to helping customers along their journey to better health. *Our products are not intended to diagnose, treat, cure or prevent any disease.

Again, thank you for bringing [redacted] complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Janeth D[redacted] Credit Manager, Purity Products

Direct ###-###-####

Fax ###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Purity Products answer is unacceptable. It 's just a bunch of unproven double talk. They claim their products don't cure or treat any disease, but in this case they are CAUSING DISEASE. That's completely different. I reject their answer. In the interest of customer satisfaction and good business prectices and their bad name, Purity should simply pay for the return shipping and stop being so stubborn. REally? You want to fight and tarnish your reputation over semantics and a couple of dollars shipping cost? You need to read [redacted], a book you can read at the library since you are too [redacted] to buy it.Maybe you would learn how to do business with the public.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On 1/**/2015 @ [redacted] I called [redacted] with Purity Products at phone number ###-###-#### and cancelled my order # [redacted]. I did not want to receive any future shipments and made that clear. This was all done according to Purity Products term agreements. I made the cancellation within the time limit. However, they went ahead and sent me another shipment on 2/**/2015. I still did not want the product. They did NOT honor my cancellation notice. They further charged my credit card account without my permission for $143.85. This was clearly theft on their part. I then called them back on 2/**/2015 @[redacted] and spoke to [redacted] and her supervisor [redacted] (male). I told them I had already cancelled the order and wanted my credit card account credited back immediately. [redacted] only gave me a cancellation #[redacted]. I was told to call [redacted] ###-###-#### for pick. I called and spoke to [redacted]. He told me Purity was playing games with me and they had restricted any returns. I called Purity back and spoke to [redacted] at [redacted]. He told me to write #[redacted] on the box and sent it back at my expense to Purity. -Desired Settlement: 1) refund of $143.85 to my credit card

2) reimbursement of my shipping return cost for the product they sent me without my permission.

Business

Response:

March *, 2015

The Revdex.com

Complaint ID: [redacted]

Dear [redacted],

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

[redacted] called in response to our free bottle advertisement, the offer is as follows:

[redacted]By accepting our free bottle today, you become eligible to enjoy the benefits of our Super Saver. This simply guarantees you a lower price on this product and you will have 2 weeks to try the free bottle and then decide if it’s right for you. Then in about 2 weeks, we will ship you 3 bottles of the CO-Q10 DAILY RESVERATROL at $39.95 each (27% off retail) and 3 VITAMIN C + B12 ENERGY MELT at $19.95 per bottle (33% savings off retail), every 3 months plus $6.95 for shipping, charged to the credit/debit card or checking account provided to Purity Products. However if you’re not satisfied for any reason, simply call our customer cr located on your free bottle within the first 2 weeks and you will not be charged or shipped anything further. Remember, the free bottle is yours to keep no matter what. We look forward to getting you started as a Super Saver customer. Is this Okay?

At Purity Products, all calls are monitored and/or recorded for quality assurance and compliance.

[redacted] agreed to the Super Saver program for the CO-Q10 DAILY RESVERATROL & VITAMIN C + B12 ENERGY MELT when she placed the free bottle order; she was advised to call within the first 2 weeks if not satisfied so she won’t be charged or shipped anything further. Our records indicate [redacted] called our Customer Care department on 1/**/15 to cancel the Super Saver program; she agreed to remain on the Super Saver program with additional discounts ($33 & $14.95 each instead of $39.95 & $19.95 each) and a delay on the next shipment set for 2/**/2015. On this date, the order processed and shipped as scheduled.

As per our Refund Policy, refunds are cheerfully provided on all used or unused bottles returned within 60 days of receipt. Upon receipt of order, a full refund will be issued; the Super Saver program has been canceled. Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

[redacted], Purity Products

Direct ###-###-####

Fax ###-###-####

E-mail: [redacted] www.purityproducts.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Purity Products has not been truthful in their response. They stated I agreed to the super saver with a delayed date. That is untrue. I told the company representative, [redacted], on 1/**/15 that I wanted to cancel the automatic shipments because I saw no benefit to the product. She tried to talk me into a delayed order. I said no. The purpose to my call was to cancel the future auto shipments not to delay anything. She told me that I had until Feb [redacted] to call back to resume the auto shipment that wound go out on Feb [redacted]. I told her I understood the fact I COULD call back to resume if I want further products. I never called back to resume anything, therefore, leaving my cancellation intact. Purity Products then went ahead and use my credit card without my knowledge or permission and shipped an order out on Feb [redacted], 2015. To me that is theft. [redacted] the supervisor ,asked me for my cancellation number, but [redacted] never gave me one and I did not know I was suppose to have one. It cost me $11.55 to mail the unwanted product back on 2/**/2015. They will not credit my account until they get the unwanted product back by return mail. They forced their product on me even after I cancelled it, tied up my credit card, and cost me $11.55 out of pocket in return mail costs. I am very unhappy with this company and they way they deceive the public. Shame on them. I want the $143.85 returned to my credit card account and the $11.55 in mailing cost returned to me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

When I called Purity on 1/**/2015 @[redacted], I called to cancel future orders. Period. I never, never asked for a delay. Nevertheless, they sent me out a new shipment on 2/**/2015. They did not comply with my cancellation order. It cost me $11.55 to ship back their unwanted product on 2/**/2015. They have failed to refund my mailing cost.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As noted previously, the call was monitored and was found to be in compliance. Purity Products does not cover return shipping cost.

Again, thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

[redacted], Purity Products

Direct ###-###-####

Fax ###-###-####

[redacted] E-mail: [redacted] www.purityproducts.com

Do not deal with Purity Products. They bait you by offering a "free" bottle to try only paying shipping and handling and before you know it, you are enrolled with a revolving 3 month charge for 160.00 worth of [redacted] that you didn't request! Oh and just try and call and get them to cancel your subscription-Awful, Shady and low-down way to do business Shame on You

Review: Charge for products you did not ask for and make it impossible to cancel.

Ordered free sample of organic juice blend and was sent and charged for more of the product I did not want. After several attempts to cancel such shipments I found this impossible. My bank will block any further attempts for charging as this practice is highly illegal but I can not receive the past charge of 139.00.Desired Settlement: Refund 139.00

Business

Response:

March **, 2015

Complaint ID: [redacted]

Dear Revdex.com,

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and his satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

Our records indicate [redacted] ordered the Certified Organic Juice Cleanse via the web and selected the Super Saver program option when he placed the online order. You may visit us online at purityproducts.com and search for Certified Organic Juice Cleanse to access the product ordering options. For your convenience, I’ve included the link below in addition to the illustration of the web page at the bottom.

[redacted] may return the order for full refund, minus $4.95 shipping. Return authorization #[redacted]. The super saver program has been canceled.

Our refund policy as printed on all invoices is as follows:

Refund Policy - Refunds cheerfully provided on all used or unused bottles returned within 60 days of receipt. Please call Customer Care within 60 days at ###-###-#### to obtain a return authorization.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

[redacted] Direct ###-###-####

Fax ###-###-####

Review: Purity Products made an unauthorized draft out of my account after I had cancelled via phone my account and requested a refund of what I had already spent. this resulted in a domino effect which cost me a fine to reinstate my license, another down payment to acquire new auto insurance since my then current one was cancelled due to non-payment, a late charge and a disconnect charge for electric and water, as well as a late charge for auto payment for a total of $1265.00. Purity Products has ignored my request for a FULL reimbursement of funds and only grudgingly refunded $267 (the original amount of the unauthorized bank draft) after a month of emails and phone calls with their President, [redacted].Desired Settlement: From one of the emails to [redacted]:You say you hope to "resolve this to [my] satisfaction....?" Then consider my statements above because that is MY checklist of what I consider "solving to my satisfaction". I know I did not agree to continue with your product because I have a habit of discontinuing with anything that does not give me the results I anticipated. This product did not, therefore, I had/have no use for it. Therefore, I would not have agreed to pay for any more. Your agent (just as [redacted] did) stated that more would be sent out for me to try, if there was ANY indication of agreement it was an agreement that sending more of what I did not want was YOUR decision, NOT mine. I did not ask for, suggest or agree that I be sent anything. So to be VERY PLAIN, here is my "satisfaction" checklist:1. $267.84 (initial charge)2. $11.00 (charge to ship product BACK to you)3. $206.00 (last quote I received to renew my license...not sure if th

Business

Response:

[redacted]

Dear Mediator,

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and his satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

Every weekend we give away over a thousand free bottles to customers across the U.S and Canada with no further obligations. All of our free bottle offers come with an invitation to join our Super Saver Program and at any time the customer can decline to join the Super Saver and still get the free bottle; it is not mandatory and every customer has the option to accept or decline the Super saver offer.

[redacted] called in response to our free bottle advertisement, the offer is as follows:

[redacted]By accepting our free bottle today, you become eligible to enjoy the benefits of our Super Saver. This simply guarantees you a lower price on this product and you will have 2 weeks to try the free bottle and then decide if it’s right for you. Then in about 2 weeks, we will ship you 3 bottles of H.A Joint Formula at $29.95 each (40% off the retail price), 3 bottles of Omega plus C & D at $22.00 each (almost 45% off retail price), 3 bottles of Vital Brilliance at $39.95 each (27% off the retail price) and 3 bottles of Vital Maca at $19.95 each, every 3 months plus $4.95 for shipping, charged to the credit/debit card or checking account provided to Purity Products. However if you’re not satisfied for any reason, simply call our customer cr located on your free bottle within the first 2 weeks and you will not be charged or shipped anything further. Remember, the free bottle is yours to keep no matter what. We look forward to getting you started as a Super Saver customer. Is this Okay?

At Purity Products, all calls are monitored and/or recorded for quality assurance and compliance. I’ve personally monitored the call and confirm [redacted] agreed to the Super Saver program for H.A Joint Formula, Omega plus C & D, Vital Brilliance and Vital Maca when he placed the free bottle orders.

Our phone records indicate [redacted] called our Customer Care department on 3/**/14 to cancel the Super Saver program as he needed more time to try each product individually. Our manager offered a discount and to delay the next order and [redacted] agreed to remain on the Super Saver program with the next shipment set for 8/**/14; he was advised to call prior to 8/**/14 if after trying the product, he still wanted to cancel. The order processed & shipped as scheduled. Unfortunately [redacted] called on 8/**, after the order had processed and was advised to refuse the order. The order was returned on 8/**/14 and a full refund was issued; the Super Saver program was canceled.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response states that it is RECORDED that I AGREED to keep trying the product THEN cancel by a certain date. I DID NOT AGREE to any such thing. IF they will submit to the Revdex.com my RECORDED AGREEMENT of this SPECIFIC aspect and the Revdex.com agrees that I did give my verbal consent, THEN I will consider the matter closed. I do not want parts of the recording left out, edited, or altered in any manner. The company should be able to tell the Revdex.com exactly how long the conversation from start to finish was and immediately send such to the Revdex.com without delay. I state again, I was URGED to continue trying what I had for results but I DID NOT AGREE to being shipped any more product at ANY future date.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

my printed statement to have the recording made public absolves Purity Products from any breach of the PCI standards of practice. It is laughable that they only now bring the PCI up after my SPECIFIC request to have what they say is my agreement made public. Any review that they mention in their response is one done internally by those employed by them and therefore not unbiased and fully prejudiced. By their response they have slandered my name and my reputation without providing a means for my vindication or recompense while simultaneously allowing themselves unencumbered freedom to continue their sordid and unethical business practice.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Again, thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Review: They used my credit card without my authorization on Order number [redacted].

I have been a customer of theirs for some time. I have three separate orders of supplements. Back in 2010, I attempted to cancel my shipments of one of those products I no longer wanted. (December 2010 was the last time I got a shipment of the product I did not want.) I was unsuccessful in canceling this product and the company continued to notify me of future shipments.

Because I was unable to get the company to cancel the product I didn't want, I did the next best thing I could think of. I only authorized the company to use an expired credit card number for future shipments of the unwanted product because I knew the card would not go through.

For the last two and one-half years, every time a shipment of this unwanted product was due, the company would send me an email saying that they were “unable to send my shipment because my credit card had expired.” Because I never authorized the company to use a valid card, they didn’t send me any shipments.

That strategy worked until this month.

I received another email a week or so ago saying the company was unable to ship this unwanted product because my card was expired. Although I never authorized the company to use any other card, someone at the company used another one of my cards on file—one I did NOT authorize for this unwanted product. Yesterday I was surprised to receive a shipment of this unwanted product.

I attempted to call today to report this unauthorized shipment and to return this product to the company. However, the automated message stated all of their representatives were in a meeting and they could not help me.

Therefore, I contacted my credit card company and disputed the charge from August *. They will be in contact with the company on my behalf regarding this order.Desired Settlement: I no longer want shipments of the unwanted product.

I would like to keep my other two products -- just not this product.

Business

Response:

Dear Mediator,

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

We truly appreciate [redacted]’s patronage; she has been on the super saver program for many years. Our records does not indicate this item was canceled, therefore the order processed and shipped as schedule. A declined credit card is not considered as a cancellation of services. Banks enrolled in the program “Account Updater” will notify the merchant (Purity Products) of customer’s updated credit card # or new expiration date. The benefit of this program is to provide uninterrupted service to customers.

As a courtesy to [redacted], Purity Products will mail a UPS prepaid return label, free of charge, to facilitate the return of the packages. Upon receipt of order, a full refund will be issued; the Super Saver program has been canceled.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Review: After numerous attempts Purity Products refuses to credit entire amount owed to meDesired Settlement: $135.22

Business

Response:

[redacted]

Dear Mediator,

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and his satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

[redacted] has returned the order as of 2/**/15 and a full refund has been issued.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me (at this time) and the matter has been resolved, effective on receipt of credit referenced in attachment.

Sincerely,