Purity Products

[redacted]
Complaint ID: [redacted]
Dear Revdex.com,
I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and his satisfaction with Purity Products is very important to us. At Purity Products, our goal has...

always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.
[redacted]’s account has been flag due fraudulent activity involving the account. The transactions has been disputed with his credit card company and a reversal of the charges was approved. Purity Products has notified [redacted]’s credit card company and pertinent authorities and provided them with the name and address of the person that used [redacted]’s credit card.
Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.
If you have any questions or ever would like more information about our company, please feel free to contact me.
Yours in good health,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

April **, 2015
Complaint ID: [redacted]
Dear Revdex.com,
I regret that [redacted]’ experience with Purity Products was not a positive one. [redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal...

has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.
My apologies, our records indicate [redacted] had canceled the Super Saver program.  Unfortunately, our virtual agent failed to make necessary changes. All future orders have been canceled and a full refund has been issued. A [redacted] label has been sent to [redacted], free of charge, to facilitate the return of the order.
At Purity Products, our mission is to create the very satisfied customer, one customer at a time. On behalf of the Customer Care team, please accept my apologies.
Thank you for bringing [redacted]’ complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.
If you have any questions or ever would like more information about our company, please feel free to contact me.
Yours in good health,
[redacted], Purity Products
Direct ###-###-####
Fax ###-###-####
[redacted] E-mail: [redacted] www.purityproducts.com

Review: Purity Products automatically enrolls you in their auto ship program even when you decline or are not informed this will happen. You have to read their shipping invoice to find out you have been enrolled and call them to cancel or they will automatically bill your credit card and ship again 3 months later. Customer Care is an automated answering machine that will only change the delivery. Will not accept Zero as an answer. You have to hit Zero on your phone many times before you get a person. The first one pretended he could not hear me even though his automated program could. Purity Products also sent the Invoice without a return label.Desired Settlement: I would like a refund of my money, with a prepaid shipping label and no further charges to my account, ever.

Business

Response:

Dear Mediator,

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and his satisfaction with Purity Products is

very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

Every weekend we give away over a thousand free bottles to customers across the U.S and Canada with no further obligations. All of our free bottle offers come with an

invitation to join our Super Saver Program and at any time the customer can decline to join the Super Saver and still get the free bottle; it is not mandatory and every customer has the option to accept or decline the Super saver offer.

[redacted] called in response to our free bottle advertisement, the offer is as follows:

[redacted]By accepting our free bottle today, you become eligible to enjoy the benefits of our Super Saver. This simply guarantees you a lower price on this product and you will have 2 weeks to try the free bottle and then decide if it’s right for you. Then in about 2 weeks, we will ship you 3 bottles every 3 months at $34.95 each, plus

discounted shipping of just $4.95. This 3 month supply would save you more than 25% off the regular price. However if you’re not satisfied for any reason, simply call our customer cr located on your free bottle within the first 2 weeks and you will not be charged or shipped anything further. Remember, the free bottle is yours to keep no matter what. We look forward to getting you started as a Super Saver customer. Is this Okay?

Our records indicate [redacted] agreed to the Super Saver program for the H.A. Joint Formula when he placed the free bottle order. As per our Refund Policy, refunds are cheerfully provided on all used or unused bottles returned within 60 days of receipt. The Super Saver program has been canceled.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel

is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Purity Products removed the Return Mailing Label from the invoice before they sent it to me. I have no label to send it back. See attached.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Return Instructions:

Please pack the merchandise securely in the original package, if possible. Include your name and address with the merchandise you are returning. All return shipping charges are the customer’s responsibilities. For your protection, we recommend that you use UPS or an Insured Parcel Post for your return.

All returns should be sent to:

Again, thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

The customer service is specifically design to have you on hold so long that you will give up trying to cancel your order. There is no reason that you can not cancel with the automated system. Once you get a representative, they try to wear you down until you absolutely have to get rude with them to get what you wanted. This service is the reason why I do not join clubs or subscribe to ongoing services. They try to make it as difficult as possible to quit.

I have been using Ultimate H.A. for several years now and found it very helpful in reducing skin hemmoraging. I once quit using it for awhile because and ran out and forgot to reorder and found that my skin problems returned. Also, I weight train 2-3 times per week and noticed that I would bet sore and stiff, if I quit or lapsed in my use of the product.

Review: ON 10-**-14 I called to cancel all delivery and charges for purity products. My account was still charged once I noticed charge I contacted purity was informed to refuse delivery. I refused delivery however because Purity has chosen to use the cheapest form of shipping the return of pduct takes 3 times as long as normal which delays my refund which has caused several over drafts to my account although Purity has and can verify that the product has been refused and is enroute to the using their chosen delivery method. I am dealing with my mother being in a [redacted] trying to keep bills paid with * children and Purity thinks its ok to mishandle my income.Desired Settlement: account cancelled refund of charge and all associated charges to my bank account within 3 business days.

Business

Response:

November**, 2014

The Revdex.com

Complaint ID: [redacted]

Dear [redacted],

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

Every weekend we give away over a thousand free bottles to customers across the U.S and Canada with no further obligations. All of our free bottle offers come with an invitation to join our Super Saver Program and at any time the customer can decline to join the Super Saver and still get the free bottle; it is not mandatory and every customer has the option to accept or decline the Super saver offer.

[redacted] called in response to our free bottle advertisement, the offer is as follows:

[redacted]By accepting our free bottle today, you become eligible to enjoy the benefits of our Super Saver. This simply guarantees you a lower price on this product and you will have 2 weeks to try the free bottle and then decide if it’s right for you. Then in about 2 weeks, we will ship you 3 bottles of Krill Omega at $39.95 each (25% off the retail price) and 3 bottles of B-12 Energy Melts at $17.95 each, every 3 months plus $4.95 for shipping, charged to the credit/debit card or checking account provided to Purity Products. However if you’re not satisfied for any reason, simply call our customer cr located on your free bottle within the first 2 weeks and you will not be charged or shipped anything further. Remember, the free bottle is yours to keep no matter what. We look forward to getting you started as a Super Saver customer. Is this Okay?

At Purity Products, all calls are monitored and/or recorded for quality assurance and compliance. I’ve personally monitored the call and confirm [redacted] agreed to the Super Saver program for Krill Omega and B-12 Energy Melts when she placed the free bottle order. [redacted] has since returned the order and a full refund for the merchandise has been issued; the Super Saver program has been canceled.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

[redacted], Purity Products

Direct ###-###-####

Fax ###-###-####

[redacted] E-mail: [redacted] www.purityproducts.com

Review: I ordered an advertised product (Green Tea CR) from Purity Products. The caveat to receiving a free sample was that you would receive monthly shipments of product. thereafter. At the time of purchase, I inquired about how to cancel if I was not satisfied. They said "easy just call this number ###-###-####, or [redacted]."

Yesterday, I contacted customer care by email to cancel my future shipments. They responded that I had to call their phone number during business hours (9-6). Today I called them at 9:30 EST and was not able to get to a live person. When I answered a prompt that I wanted to cancel my shipments, they said the phone line was having technical difficulties, and that I would need to cancel my shipments via the online customer service. So I contacted them again online, but I seem to be in a continuous loop of noncommunication.

I think this is a purposeful basrrier to prevent customers from cancelling orders. [redacted]Desired Settlement: Stop delivery and cancel any charges associated with product set to deliver after this date November *, 2014.

Business

Response:

[redacted]

Dear Mediator,

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and his satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

Our records indicate [redacted] contacted our Customer Care Department via email on 11/*/14; he requested the Super Saver program be canceled, which we did. A confirmation email was sent to [redacted] with the cancelation #.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Review: On may [redacted] I ordered a bottle of B-12 energy melts, during checkout I was offered a two week trial of Ultimate H.A I accepted the trial.

I received my product on the [redacted], after taking 3 huge pills a day for a week, I'm not feeling any of the affects they claimed I would and i'm tired of taking 3 extra pills everyday.

I called today to cancel, I was told that my 90 day supply was shipped out yesterday (the [redacted]) I asked why since I was supposed to have two weeks to try the pills. I was told that the shipping time is included with the two weeks. I was them informed to get my money back I would have to wait to receive the shipment, return it and then when they get it back they'll process a refund which could take 3-5 days, then wait for it to be applied to my account. I explained that I didn't have two weeks to try the pills and I shouldn't have to wait weeks to get my money back.

After going back and forth with the representative I requested to speak to a supervisor. He told me their records show I should have received the product on the [redacted], I explained that I didn't I received the shipment last Wednesday, started taking the pills on Thursday and have only had a week to try them.

He said i'm sorry, but our records show that you received the shipment on the [redacted]. I said ok, I didn't but even if I did the [redacted] to the [redacted] isn't two weeks. He said the [redacted] counts as the first day and they count 14 days after that and send the next shipment.Desired Settlement: I didn't receive the shipment until the [redacted], but if I had received it on the [redacted] I didn't receive the full two weeks I was told I would. Every other time I've tried a product from another company they wait until the end of the trial period then the day After it ends they send out the new shipment.

I've never seen a company that sends it out the day Before the trial ends.

The [redacted] a Thursday to the [redacted] a Wednesday isn't two weeks . Thursday the [redacted] to Thursday the [redacted] is two weeks.

I want the full refund applied to my credit card account immediately, I never should have been charged for the shipment.

Business

Response:

[redacted]

Dear Mediator,

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

Our records indicate [redacted] ordered via the web and agreed to the Super Saver program for the ULTIM. H.A. FORMULA when she placed the order. The offer is as follows:

Item Quantity Price

ULTIM. H.A. FORMULA 1 FREE TRIAL

Shipping & Handling $4.95

Total $4.95

[redacted]

† - $4.95 shipping applies. By accepting the free bottle offer you will be enrolled in our Super Saver program, locking in the low Super Saver price of just $24.95 per bottle. As a Super Saver you will receive three bottles every 90 days. Your first delivery of 3 bottles will arrive about 2-3 weeks after you receive your FREE bottle, so you don't have to worry about missing a day. Purity Products will charge the credit card used today for your 3 bottle shipments. Of course, you can customize your order at anytime by changing the frequency, date of shipment and number of bottles shipped out to you. However if you’re not satisfied for any reason, simply call our customer cr located on your free bottle within the first 2 weeks and you will not be charged or shipped anything further. Remember, the free bottle is yours to keep no matter what.

[redacted] checked the box “I have read and agree to the offer details below” which acknowledges that she read and accepted the offer.

As the offer states, the first delivery of 3 bottles will arrive about 2-3 weeks after delivery of the FREE bottle; the free bottle arrived 5/**/14 and the first delivery of 3 bottles arrived 6/**/14, the delivery dates concede with agreed offer. As per our refund policy, [redacted] may return the order for full refund.

Our refund policy as printed on all invoices is as follows:

Refund Policy - Refunds cheerfully provided on all used or unused bottles returned within 60 days of receipt. Please call Customer Care within 60 days at ###-###-#### to obtain a return authorization.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[First the statement you copied didn't make sense. One sentence said it's a two week trial and the other one said that the bottles will arrive within 2-3wks. How can they arrive in two weeks if it's a two week trial?

The offer I accepted said it was a two week trial. It was supposed to arrive on Thursday the [redacted], two weeks would have been Thursday the [redacted]. The [redacted] I talked to said that you don't actually count two weeks, it's 14 days and the day it's delivered counts, so my trial ended on the [redacted]. But since you shipped the package on the [redacted], even if I had called on the last day of my trial you wouldn't have been able to cancel the shipment.

I think your trial is unfair and I shouldn't have to wait for you to receive the package, because I never should have been billed. According to the wording of your trial terms, I agreed to a two week trial anyone would think a two week trial is a Full two weeks. When I called on Thursday it should have been the last day of my trial and I should have been able to cancel. Since you shipped the package on Wednesday, even according to what you claim the two weeks meant you violated the terms. You shipped on what you claim the last day of the trial was, you can't do that. People have until the last day to cancel and I wouldn't have been able to. I tried leaving a note on the door refusing the package like the [redacted] suggested and they left it anyway. I will be returning it to UPS tomorrow, I think it's fair for me to request my full refund be sent now. Also I was told I would at Least get half now and that hasn't been credited to my card yet. ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As noted previously, [redacted] agreed to the terms of the trial.

[redacted] has

returned the order and a full refund has been issued. Unfortunately, shipping is not

refundable.

Again, thank you for bringing [redacted]’s complaint to our attention. It

is important to Purity Products, Inc. to maintain positive customer relations

and to do what we feel is appropriate to make sure that our customers are

satisfied. It has also given us the

opportunity to review our practices to ensure that they are in full compliance

with pertinent state and federal laws.

If you have any questions or ever would like

more information about our company, please feel free to contact me.

Yours in good health,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Again the product should never have been shipped and I should be issued a full refund including shipping. According to your first response and the person I talked to it was a 14 day trial and yet you shipped on the 14th day meaning even if I had called that day you would not have been able to stop the shipment. Your company messed up and I shouldn't have to pay for it! I want the rest if my money refunded.

In order for the Revdex.com to appropriately process your response, you MUST answer the question abo

Review: I returned a parcel to Purity that was never opened on January **/2016.

This is now March [redacted], and they are telling me that they have not received my package as of yet.

I do believe that they have it , and don't want to return my money.

I have called them several times, and they continue to tell me that they haven't received the returned package.

They did return $89.85 on the [redacted] of February.

This was a total charge of $$273.58 on my credit card!!!!

I don't have the tracking number any longer, and the post office in Blaine, Washington will not give it to me.

I want the rest of my money returned, as this is from December 15th/2015 that they charged my [redacted] credit card.Desired Settlement: I want the rest of my $273.58 returned to my Visa credit card asap.

Thank you

Business

Response:

Tell us why here...March **, 2016

Complaint ID: [redacted]

Dear Revdex.com,

[redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

Unfortunately, our warehouse has not received [redacted]’s order. On 2/18/16, our Customer care supervisor offered to credit her half the order, $89.85 as a courtesy. The remaining balance will be credited once the order is received.

Refund issued: 2/**/16 12:01 PM $89.85

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Janeth D[redacted] Credit Manager, Purity Products

Direct ###-###-####

Fax ###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

[redacted]I do believe that they have received the parcel that was returned on the [redacted] of January 2016, and simply want to keep my other half of the money that they owe to me.I would like the rest of my money returned to me asap.

I have NEVER returned a parcel any where's that they company had never received it.this is the first time ever, so that is why I think t hey did receive the parcel, and keep the rest of my money.This is terrible business here.

Review: I got a sample from this company 2 weeks ago and gave them credit info to pay for shipping. I was told the following month if I did not cancel they would send me a refill of two products at 30.00 each. Today I called to cancel it and was informed that they sent me the refill already and then I see they took 178.00 out of my account. This company commited fraud in telling me I had till the next month. and by telling me one price then stealing from me claiming another price. These criminals belong behind bars.Desired Settlement: I just want to get the money back they stole and cancel any dealings with these frauds.

Business

Response:

[redacted]

Dear Mediator,

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and his satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

[redacted] called in response to our free bottle advertisement, the offer is as follows:

[redacted]By accepting our free bottle today, you become eligible to enjoy the benefits of our Super Saver. This simply guarantees you a lower price on this product and you will have 2 weeks to try the free bottle and then decide if it’s right for you. Then in about 2 weeks, we will ship you 3 bottles of EverStrong Tablets at $39.95 each (27% off the retail price) and 3 bottles of B-12 Energy Berry Melts at $17.95 each, every 3 months plus $4.95 for shipping, charged to the credit/debit card or checking account provided to Purity Products. However if you’re not satisfied for any reason, simply call our customer cr located on your free bottle within the first 2 weeks and you will not be charged or shipped anything further. Remember, the free bottle is yours to keep no matter what. We look forward to getting you started as a Super Saver customer. Is this Okay?

At Purity Products, all calls are monitored and/or recorded for quality assurance and compliance.

[redacted] agreed to the Super Saver program for EverStrong Tablets at $39.95 each and B-12 Energy Berry Melts at $17.95 each when he placed the free bottle order; he was advised to call within the first 2 weeks if not satisfied so he won’t be charged or shipped anything further. [redacted] called our Customer Care Department the same day the order had processed and shipped, thus unable to stop the order. Sadly, [redacted] threaten our agent and hung up. Since the order is in transit, he may refuse or return the order for full refund; the Super Saver program has been canceled.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered Purity products, over the phone, advertised over the radio, for introductory trial, $4.95 shipment (free), however, I was not told that they would automatically, take $178.00 from my account, for a shipment, that they already had in process, after 2 weeks. It was in fine print, and I did read it, but, did not know it would automatically pulled from my account. The problem, is that I don't make that much, trying to pay bills, already over extended, and worte a check and mailed it, when I noticed later that day, $178. ---, was taken from my account, and I will not get paid again until another 2 weeks, meantime, no car gas money, unable to pay cell phone, so, no phone on for 2 weeks, and if no money in savings, could not cover some charges that will hit the bank that day, now, my concern is for accrued fees for bounced check, that I had written for $100.00, earlier that day, may not have enough to cover, therefore, I will have fees until I get paid. It is unfair to people on fixed income, and limited income, for someone to automatically pull fees from bank, without letting the customer know when, and how much totally is coming out, not just what it would cost, and they have no say. Therefore, when purity charged $4.95, they were able to pull $178.--- out without my permission. This is a scam, I am very unhappy, and I am already sickly, this added to me feeling sick. I want every one o be aware of accepting free / introductory fees, using ATM card/ VISA---------which can be automatically charged thereafter, for whatever the company wants to charge.Desired Settlement: I have asked Purity to cancel future orders, and made agreement, when shipment comes to return it, and get my full refund. I just hope they keep their word. It is a sham, because the product was helping me, I felt better, but, ,the way they do business, I can't afford it. Taking the product did help my energy level, but, the way they charged my Visa card, caused blood pressure, and other sick symptoms from worry, having no money for gas to put in car------------feel sick.

Business

Response:

Dear Mediator,

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

Every weekend we give away over a thousand free bottles to customers across the U.S and Canada with no further obligations. All of our free bottle offers come with an invitation to join our Super Saver Program and at any time the customer can decline to join the Super Saver and still get the free bottle; it is not mandatory and every customer has the option to accept or decline the Super saver offer.

Our records indicate [redacted] agreed to the Super Saver program when she placed the free bottle order. As per our Refund Policy, refunds are cheerfully provided on all used or unused bottles returned within 60 days of receipt. As a courtesy to [redacted], Purity Products has credited half of the balance. Upon receipt of order, a full refund will be issued.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Credit Manager, Purity Products

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because

THIS MATTER IS NOT RESOLVED, UNTIL I GET THE OTHER 1/2 OF MY REFUND, THEY STATED THIS MORNING, PER AUTOMATION, WAS SENT OUT OVER 5 DAYS AGO. I WILL CHECK BANK TODAY, PLEASE DO NOT CLOSE THIS ACCOUNT, GIVE ME 24 HOURS, TO SEE IF REFUND MADE IT TO BANK TODAY, 07/**/13

Sincerely,

Business

Response:

The order has been received and a full refund has been issued as of 6/**/13. The initial refund was processed on 6/**/13, with all refunds totaling $173.70

Again, thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Credit Manager, Purity Products

I ordered Green Tea CR from Purity Products which was free except to pay shipping of $4.95. A month later, Oct **, 2015, my credit card was charged $124.80 for more Green Tea CR which I did not order. I refused to accept the package sent to me and it was sent back. It is now Nov *, 2015 and I am still waiting for a credit back to my credit card account. This was a 30 day free trial. I did not notice any difference in my health so I did not order any more. Purity Products took it upon themselves to send me refills which I did not order. They are dragging their feet in refunding me the money. I doubt they will pay me a month's interest on my money. I definitely will not recommend them to anyone. I consider their business tactic shady at best. Perhaps even illegal.

Review: In May of 2012 I responded to a free offer of two Purity Products. I gave them my credit card to pay for shipping. I took the products with me when I went out of state to try them. I had an un-forseen absence from home due to my husbands medical condition and have been out of state tending to his care while other friends and family members tended to our mail. I arrived home to find that I had received 4 auto shipments of the Purity Products because I had failed to call and cancel their auto shipped product. "free trial, just pay for shipping" was converted to an auto charges of $765.00.

I called today to see if I could return the product which I cannot possibly use and was told that the very best that could be done for me was a 50% credit on my last auto shipment. Although their automated phone system says "Customer satisfaction is their top priority" their was no effort made to do anything to resolve my situation.I pleaded with 3 different customer reps to please understand that I was willing to return all of unopened product and even willing to take a company credit. I was auto billed $765.00 and refunded only $97.00.Desired Settlement: The company makes my satisfaction their top priority and takes back at least 1/2 of their product and credits my credit card for 1/2 of my $765.00 expense. I do understand that the company cannot resell the product that I would like to return to them, but considering that their profit on my inadvertent $765.00 expenditure due to their bait and switch advertisement "free trial, just pay for shipping" is probably around $350.00, this is what I think I should justly be refunded

Business

Response:

Dear Mediator,

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

Every weekend we give away over a thousand free bottles to customers across the U.S and Canada with no further obligations. All of our free bottle offers come with an invitation to join our Super Saver Program and at any time the customer can decline to join the Super Saver and still get the free bottle; it is not mandatory and every customer has the option to accept or decline the Super saver offer.

[redacted] called in response to our free bottle advertisement, the offer is as follows:

[redacted]By accepting our free bottle today, you become eligible to enjoy the benefits of our Super Saver. This simply guarantees you a lower price on this product and you will have 2 weeks to try the free bottle and then decide if it’s right for you. Then in about 2 weeks, we will ship you 3 bottles every 3 months at $39.95 each & $22 each, plus discounted shipping of just $4.95. This 3 month supply would save you more than 25% off the regular price. However if you’re not satisfied for any reason, simply call our customer cr located on your free bottle within the first 2 weeks and you will not be charged or shipped anything further. Remember, the free bottle is yours to keep no matter what. We look forward to getting you started as a Super Saver customer. Is this Okay?

Our records indicate [redacted] agreed to the Super Saver program for Asta FX & Ultimate H.A when she placed the free bottle order. As a courtesy to [redacted], Purity Products has authorized the return of the February order only and has been credited half the order; the remaining balance will be issued upon receipt of order. The Super Saver program has been canceled.

While we do have a great 60 day - money back guarantee, [redacted] had the product for more than 60 days, and so in accordance with Good Manufacturing Practices we are unable to accept the product back. As a customer, I am sure you will appreciate our steadfast commitment to carrying only the freshest products.

Our refund policy as printed on all invoices is as follows:

Refund Policy - Refunds cheerfully provided on all used or unused bottles returned within 60 days of receipt. Please call Customer Care within 60 days at ###-###-#### to obtain a return authorization.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Review: I called to cancel their recurring program of sending products and they placed me on hold for over 20 minutes then hung up on me making it impossible to cancel their auto send of their products.Desired Settlement: I want to cancel their automatic sending of all products.

Business

Response:

Dear Mediator,

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and his satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

Thank you for taking the time to share your complaint with us. As a [redacted], I would like to apologize sincerely for the inconvenience you experienced while trying to contact our Customer Care Department. Unfortunately the Virtual Agent was experiencing technical difficulties at the time you called. The Super Saver Program has been canceled.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

[redacted] Purity Products

Direct ###-###-####

Fax ###-###-####

I'm not sure what kind of Company this is I ask for my money back $44 and they Charge-red me another $99.on top of the $44 they already own me. I don't know why they can keep my credit card in their fills and charge when and whatever they want . I feel they should be Held accountable for misuses of someone else's money because I feel they have screw other people

Purity Products shipped my order one month too early, and drew $90.00 out of my bank account. When I requested a refund, I was offered an eighteen dollar discount instead, which I accepted, but never received. I requested that they cancel my "Super Saver" auto ship order, which is still listed as "active" on their web site. It is impossible to cancel from the web site, and after a half hour wait on the phone, they will nag you to death not to cancel. After finally agreeing to cancel, they have since ignored my request. I had to blacklist them from my bank account. It seems mysterious that they have no reviews on this site. Perhaps they pay off Revdex.com. There are [redacted] complaints o[redacted].

I would have liked to try the free offer, but after reading the terrible experiences others have had in cancelling orders, I'll pass.

Review: I do not want the product. It was delivered to my last address which should have been automatically forwarded. I went through several rounds trying to figure out where the product was delivered and when and by what service. I was finally given the information after several inquiries and phone calls. They provided no assistance with a refund or retrieving or locating the package. Finally, I was able to track down the package, that ultimately was not even delivered the correct last known address it was delivered to a neighbor. I contacted them because the only assistance they could offer was to find the product - wherever it was. Now that I have done that they are still refusing to give a refund stating that it is beyond the 60 day time period for refunds or cancellations. Of course they failed to mention this before when they had me going on a wild goose chase to find the package.Desired Settlement: A refund of the monies paid for this product.

Business

Response:

[redacted]

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

[redacted] was on the Super Saver program since 9/2013, since then, all orders have shipped to the address provided by her, [redacted] On 10/**/14, her order processed and shipped as scheduled; an email was sent to [redacted] providing the tracking details of the order.

Unfortunately, [redacted] did not make any address changes prior to the order processing/shipping with Purity Products, thus the order was successfully delivered as addressed. Purity Products is not affiliated with any shipping carrier, thus cannot respond as to why [redacted]’s order was not forwarded to her new address. As per our refund policy, [redacted] is no longer eligible for refund.

Our refund policy is printed on all invoices and is as follows:

Refund Policy - Refunds cheerfully provided on all used or unused bottles returned within 60 days of receipt. Please call Customer Care within 60 days at ###-###-#### to obtain a return authorization. Return Authorization does not cover the cost of return shipping. Again, you must return your used and/or unused bottles to receive a refund within 60 days.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseThe last time I recieved an actual product from them was over a year ago. Secondly I can't view a policy if I don't have the product to view the invoice. Finally, I contacted Purity Product as soon as I was charged and you all were aware that I did not have the product thus couldn't š your policy. No one mentioned that hey I had a sixty day timeframe. Additionally as manager upon calling in offered a partial refund and that was never followed through on as well. [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

An noted previously, [redacted] did not make any address changes prior to the order processing/shipping with Purity Products, thus the order was delivered as addressed on 10/**/14. [redacted] called our Customer Care Department on 10/**/14 to inquire about the charge, in which she was advised. As per our refund policy, [redacted] is no longer eligible for refund.

Again, thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Review: I bought a product that was advertised on TV as "free". Now they keep sending more and more product and charging my account. I keep paying it. However, I want it to stop and when I call their line, I cannot get a person to cancel the product with.Desired Settlement: 1) Stop sending me products 2) Stop charging my credit card and 3) Never EVER contact me again. Thank you!!!!

Business

Response:

[redacted]

Dear Mediator,

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and his satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

Every weekend we give away over a thousand free bottles to customers across the U.S and Canada with no further obligations. All of our free bottle offers come with an invitation to join our Super Saver Program and at any time the customer can decline to join the Super Saver and still get the free bottle; it is not mandatory and every customer has the option to accept or decline the Super saver offer.

[redacted] called in response to our free bottle advertisement, the offer is as follows:

[redacted]By accepting our free bottle today, you become eligible to enjoy the benefits of our Super Saver. This simply guarantees you a lower price on this product and you will have 2 weeks to try the free bottle and then decide if it’s right for you. Then in about 2 weeks, we will ship you 3 bottles of B-12 Energy BerryMelts with Super Fruits at $17.95 each and 3 bottles of EverStrong Tablets at $39.95 each (27% off retail price), every 3 months plus $4.95 for shipping, charged to the credit/debit card or checking account provided to Purity Products. However if you’re not satisfied for any reason, simply call our customer cr located on your free bottle within the first 2 weeks and you will not be charged or shipped anything further. Remember, the free bottle is yours to keep no matter what. We look forward to getting you started as a Super Saver customer. Is this Okay?

At Purity Products, all calls are monitored and/or recorded for quality assurance and compliance. [redacted] agreed to the Super Saver program when he placed the free bottle order. As per this complaint, the Super Saver program has been canceled.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Review: Purity Products shipped me a product that I did not want or order, then refused to refund my account the full amount until they got their product back. I called to cancel the order and they only refunded half, it took >3 days to get half the amount back into my account and I still have not received the other half. They told me it's MY responsibility to contact the shipping company ([redacted]) to have the tracking number returned to sender (a $5 fee + my time). Instead of contacting [redacted] themselves for the mistake.Desired Settlement: I would like ALL of the funds to be placed back into my account and for Purity Products to take responsibility for contacting [redacted] and cancelling the package.

Business

Response:

[redacted]

Dear Mediator,

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and his satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

Every weekend we give away over a thousand free bottles to customers across the U.S and Canada with no further obligations. All of our free bottle offers come with an invitation to join our Super Saver Program and at any time the customer can decline to join the Super Saver and still get the free bottle; it is not mandatory and every customer has the option to accept or decline the Super saver offer.

[redacted] called in response to our free bottle advertisement, the offer is as follows:

[redacted]By accepting our free bottle today, you become eligible to enjoy the benefits of our Super Saver. This simply guarantees you a lower price on this product and you will have 2 weeks to try the free bottle and then decide if it’s right for you. Then in about 2 weeks, we will ship you 3 bottles of Dr. Cannell’s Advance D at $34.95 each (25% off the retail price) and 3 bottles of Ultra-Pure Omega at $19.95 each (25% off the retail price), every 3 months plus $4.95 for shipping, charged to the credit/debit card or checking account provided to Purity Products. However if you’re not satisfied for any reason, simply call our customer cr located on your free bottle within the first 2 weeks and you will not be charged or shipped anything further. Remember, the free bottle is yours to keep no matter what. We look forward to getting you started as a Super Saver customer. Is this Okay?

At Purity Products, all calls are monitored and/or recorded for quality assurance and compliance.

[redacted] agreed to the Super Saver program for Dr. Cannell’s Advance D Ultra-Pure Omega when he placed the free bottle order. [redacted] may return the order for full refund; the Super Saver program has been canceled.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,