Purity Products

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Spoke to associate, and she explained bank account attached to purity products is how credit card information was receivedI have to take it up with bank as to why my information was released Sincerely, [redacted]

December *, The Revdex.com [redacted] Complaint ID: [redacted] , [redacted] Dear [redacted] , I regret that [redacted] ***’ experience with Purity Products was not a positive one [redacted] is a valuable customer and his satisfaction with Purity Products is very important to usAt Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit At Purity Products, all calls are monitored and/or recorded for quality assurance and complianceOur records indicate [redacted] called our Customer Care department on to cancel the Super Saver program; he agreed to remain on the Super Saver program with additional discounts and a delay on the next shipment set for On this date, the order processed and shipped as scheduled As per our Refund Policy, refunds are cheerfully provided on all used or unused bottles returned within days of receiptUpon receipt of order, a full refund will be issued; the Super Saver program has been canceled Thank you for bringing [redacted] ***’ complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws If you have any questions or ever would like more information about our company, please feel free to contact me Yours in good health, [redacted] , Purity Products Direct ###-###-#### Fax ###-###-#### [redacted] E-mail: [redacted]

[redacted] [redacted] *** [redacted] Dear Revdex.com, [redacted] is a valuable customer and his satisfaction with Purity Products is very important to us At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit We take pride in making sure our customers’ orders are filled accurately and efficiently Although our records show the package was successfully delivered, we opened a [redacted] investigation Unfortunately, [redacted] was unable to situate the package and issued a claim for it on 316; the claim forms were received a few days later and [redacted] was fully credited on Thank you for bringing [redacted] ’s complaint to our attention It is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal lawsYours in good health,Janeth D [redacted] Credit Manager [redacted]

September **, Complaint ID: [redacted] , [redacted] Dear Revdex.com, I regret that [redacted] experience with Purity Products was not a positive one [redacted] is a valuable customer and his satisfaction with Purity Products is very important to us At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuitMy apologies, our records indicate [redacted] had canceled the Super Saver program; unfortunately, our virtual agent failed to make necessary changes All future orders have been canceled and a full refund has been issued A [redacted] label has been sent to [redacted] , free of charge, to facilitate the return of the orderAt Purity Products, our mission is to create the very satisfied customer, one customer at a time On behalf of the Customer Care team, please accept my apologiesThank you for bringing [redacted] complaint to our attention It is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal lawsIf you have any questions or ever would like more information about our company, please feel free to contact meYours in good health, Janeth D [redacted] Credit Manager, Purity Products Direct ###-###-#### Fax ###-###-#### [redacted] E-mail: [redacted]

As noted previously, I’ve personally reviewed [redacted] account and as per our Call Log Activity report, which records all account activity, [redacted] called on and requested a cancelation which was completed by our Virtual agentThe order in question had shipped on 715, which was prior to the cancelation Purity Products fully complies with all FDA regulations in the manufacturing, packaging, holding, distributing and labeling of dietary supplements, as codified in the Dietary Supplement Health and Education Act of and CFR Part Purity Products has been a leader in the nutritional industry for over years, using only the highest grade ingredients dynamically balanced in accordance with the latest advancements in nutritional scienceAs an industry leader, Purity Products' goal is to provide customers with Evidence Based Nutraceuticals to help look and feel your bestAlong with our highly respected panel of experts, we continue to lead the industry by developing truly cutting edge, research based nutritional formulas which feature the latest scientific researchPurity elevates both, our products and service, thereby providing customer with an unparalleled nutritional experienceOur manufacturing facilities are third party certified by industry watchdog organizations such as NSF and NPA, which means they have been audited for compliance with Good Manufacturing Practices (GMPs)With our passion for research and customer satisfaction, we look forward to helping customers along their journey to better health*Our products are not intended to diagnose, treat, cure or prevent any disease Again, thank you for bringing [redacted] complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws If you have any questions or ever would like more information about our company, please feel free to contact me Yours in good health, Janeth D [redacted] Credit Manager, Purity Products Direct ###-###-#### Fax ###-###-#### [redacted]

October **, [redacted] is a valuable customer and her satisfaction with Purity Products is very important to usAt Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit [redacted] has been issued a full refund; as a courtesy, she was allowed to keep the product free of charge Refund: 3:PM $ Thank you for bringing [redacted] ***’s concern to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws Yours in good health, Janeth D [redacted]

March **, Complaint ID: [redacted] , [redacted] Dear Revdex.com, I regret that [redacted] ’s experience with Purity Products was not a positive one [redacted] is a valuable customer and her satisfaction with Purity Products is very important to usAt Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit [redacted] called in response to our free bottle advertisement, the offer is as follows: ***By accepting our free bottle today, you become eligible to enjoy the benefits of our Super SaverThis simply guarantees you a lower price on this product and you will have weeks to try the free bottle and then decide if it’s right for youThen in about weeks, we will ship you bottles of the Certified Organic Juice Cleanse at $each (25% off retail), every months plus $for shipping, charged to the credit/debit card or checking account provided to Purity ProductsHowever if you’re not satisfied for any reason, simply call our customer cr located on your free bottle within the first weeks and you will not be charged or shipped anything furtherRemember, the free bottle is yours to keep no matter whatWe look forward to getting you started as a Super Saver customerIs this Okay? At Purity Products, all calls are monitored and/or recorded for quality assurance and compliance [redacted] agreed to the Super Saver program for the Certified Organic Juice Cleanse when she placed the free bottle order; she was advised to call within the first weeks if not satisfied so she won’t be charged or shipped anything further [redacted] called our Customer Care Department the same day the order processed, thus unable to stop the order; [redacted] may return the order for full refund; the Super Saver program has been canceled Thank you for bringing [redacted] ’s complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws If you have any questions or ever would like more information about our company, please feel free to contact me Yours in good health, [redacted]

I would never click on a button that was going to charge my credit card $for a product that I haven't even tried yetThat doesn't even make any practical sense.And by looking at the number of complaints your organization has against them I'm not the first person who has complained about your unethical business practices Sincerely, [redacted]

[redacted] I regret that [redacted] ***’s experience with Purity Products was not a positive one [redacted] is a valuable customer and his satisfaction with Purity Products is very important to usAt Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit Every weekend we give away over a thousand free bottles to customers across the U.S and Canada with no further obligationsAll of our free bottle offers come with an invitation to join our Super Saver Program and at any time the customer can decline to join the Super Saver and still get the free bottle; it is not mandatory and every customer has the option to accept or decline the Super saver offer On 1213, [redacted] called in response to our free bottle advertisement, the offer is as follows: ***By accepting our free bottle today, you become eligible to enjoy the benefits of our Super SaverThis simply guarantees you a lower price on this product and you will have weeks to try the free bottle and then decide if it’s right for youThen in about weeks, we will ship you bottles of Optimized Krill at $each and bottles of Perfect Multi Essentials at $each, every months, plus discounted shipping of just $This month supply would save you more than 25% off the regular priceHowever if you’re not satisfied for any reason, simply call our customer cr located on your free bottle within the first weeks and you will not be charged or shipped anything furtherRemember, the free bottle is yours to keep no matter whatWe look forward to getting you started as a Super Saver customerIs this Okay? Our records indicate [redacted] agreed to the Super Saver program for Optimized Krill & Perfect Multi Essentials when he placed the free bottle orderAs of December 2013, [redacted] has been shipped separate orders to the address he provided As per our refund policy, [redacted] may return the July order for a full refund; the Super Saver program has been canceled Our refund policy as printed on all invoices is as follows: Refund Policy - Refunds cheerfully provided on all used or unused bottles returned within days of receiptPlease call Customer Care within days at ###-###-#### to obtain a return authorization Thank you for bringing [redacted] ***’s complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws If you have any questions or ever would like more information about our company, please feel free to contact me Yours in good health, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [redacted] does a nice job of quoting the company's policy, as well as spinning events so that it sounds like I was solely at fault, but she fails to address the two key areas of my complaint:The primary issue is that I called the company prior to the July delivery of the product order and cancelled my "super saver" program with them However, the female employee (I specifically remember it being a female) who received that call did not successfully cancel it which resulted in the order being sent out in the first place Had she done her job, none of this would have transpired Conveniently enough for them, they say they have no record of my call The second issue is that I spoke with a company representative in early December who (as a one-time courtesy for a good customer) agreed to credit me half the cost of the order at that time and would then credit the remainder upon my returning the product That person (also female) understood the timeline of when the order was shipped and the approximate 6-months that had gone by before the product finally caught up to my new address in December She acknowledged that the product was outside their 60-day return window, but agreed to use the December date as the starting point of the 60-day return window When I called the company back about a week ago to see why nothing had been credited to my credit card (as promised), they lied to me when they said they have no record of their representative providing me the aforementioned return parameters or agreeing to a refund So [redacted] can discuss return policy all she wants, but the real issue is centered around the shortcomings of her company's employees on two occasions......AND NOW TRYING TO LIE ABOUT IT That's the crux of the problem, and that's why I'm not letting this go Other consumers should know when a company projects itself publicly as being so customer-oriented and then lies to its customers when it looks like an employee scrwill cost them some money.....and not even a material amount which makes it more hideous! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: According to Purity Products response my credit card was refunded $I called my credit card company at 6:32pm (215) to ensure this matter was fully resolvedAccording to the company there was no movement on Purity Products end and they had no attempted to refund the $ In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

October *, Complaint ID: [redacted] , [redacted] Dear Revdex.com, I regret that [redacted] experience with Purity Products was not a positive one [redacted] is a valuable customer and his satisfaction with Purity Products is very important to usAt Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit All calls are monitored and/or recorded for compliance, quality and training purposesI’ve personally reviewed [redacted] account and as per our Call Log Activity report (see below), on [redacted] called in and changed the ship date from via our Virtual agent “smartaction_user”; he called again on the same date to report a missing bottle to which our agent sent a replacement forThe next call was on 815, which [redacted] requested a cancelation, again completed by our Virtual agent “smartaction_user”The order in question had shipped on 715, which was before the cancelation was requested [redacted] request for a label or refund has been denied Our refund policy is printed on all invoices and is as follows: Refund Policy - Refunds cheerfully provided on all used or unused bottles returned within days of receiptPlease call Customer Care within days at ###-###-#### to obtain a return authorizationReturn Authorization does not cover the cost of return shippingAgain, you must return your used and/or unused bottles to receive a refund within days Thank you for bringing [redacted] complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws If you have any questions or ever would like more information about our company, please feel free to contact me Yours in good health, Janeth D [redacted] Credit Manager, Purity Products Direct ###-###-#### Fax ###-###-#### [redacted] E-mail: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: THE BUSINESS IN NOT TELLING THE TRUTHI CANCELLED THE PRODUCT BECAUSE IT IS A TAINTED PRODUCT THAT MADE ME BREAK OUT IN A RASH MORE THAN ONCE They are incorrect about their timelineI called and cancelled the shipmentsThey are in violation of Federal Law by force-feeding their products and billing customers without their permissionGIVE ME MY REFUND AND I'LL THROW THE BOTTLES IN THE TRASH OR SEND ME YOUR PREPAID LABEL IF YOU WANT THEM RETURNEDVERY SIMPLE, CUSTOMER IS ALWAYS RIGHTYOU WILL NEVER WIN WITH UNSATISFIED CUSTOMERSI HAVE BEEN BUYING PURITY PRODUCTS ALMOST 20-YEARSAFTER THIS IS RESOLVED, I MAY NOT CONTINUE, DEPENDING ON THE OUTCOMESELLING PILLS TO PEOPLE THAT MAKE THEM BREAK OUT MEANS THERE ARE IMPURITIES IN THE PRODUCTI WILL SEND THEM TO THE FDA, UNIVERSITY OR OTHER TESTING AGENCIES TO DETERMINE WHAT IS REALLY INSIDE THOSE PILLSYOU MAY HAVE A BIG LAWSUIT ON YOUR HANDS IF IT IS FOUND THAT YOU ARE SELLING TAINTED PRODUCTS In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The response states that it is RECORDED that I AGREED to keep trying the product THEN cancel by a certain dateI DID NOT AGREE to any such thingIF they will submit to the Revdex.com my RECORDED AGREEMENT of this SPECIFIC aspect and the Revdex.com agrees that I did give my verbal consent, THEN I will consider the matter closedI do not want parts of the recording left out, edited, or altered in any mannerThe company should be able to tell the Revdex.com exactly how long the conversation from start to finish was and immediately send such to the Revdex.com without delayI state again, I was URGED to continue trying what I had for results but I DID NOT AGREE to being shipped any more product at ANY future date In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [redacted] IS NOT CORRECTI AM A [redacted] AND I AM NOT A DRI AM [redacted] AND A HOLISTIC PRACTITIONERI WAS NOT 'SATIFIED' AND HAVE READ A MYARID OF COMPLAINTS AGAINST THIS COMPANY - THEY SLAMMED ME WITH OVER OF BILLINGAS I WROTE PRIOR,, I TOOK ONE $OFFERING, BUT THEN KEPT TWO ITEMS, @ AND THEY HAD BY FOUR MONTHS HAD TO REFUND ME ITEMS THAT WERE RETURNED @ $OR MORE, I CALLED MANY , MANY TIMES ASKING THEM, TO STOP BOTHERING ME, AND ALSO TIME INVESTED AND INVOLVING [redacted] TOOFOR THEM TO STOP,STOP , STOP SLAMMING AND BILLING ME!I WILL NEVER, EVER DO BUSINESS WITH THEM; THERE ARE OTHER COMPANIES OUT THEREAND IF THEY THINK, FROM MY FULL NAME I AM A MALE, THEN GUESS AGAINTHEY ARE JUST TOTALLY A GROUP OF [redacted] WHO PUSH THEIR PRODUCTS ON INNOCENT AND UNASSUMING CONSUMERSIT TOOK ME FOUR, FOUR FOUR! MONTHS OF HELL TO GET MY MONIES RETURNED I AM LIVID AND WANT/WISH NOTHING TO DO WITH THESE [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

[redacted] [redacted] [redacted] *** [redacted] Dear Mediator, I regret that [redacted] ’s experience with Purity Products was not a positive one [redacted] is a valuable customer and her satisfaction with Purity Products is very important to us At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit We truly appreciate [redacted] ’s patronage; she has been on the super saver program since September Our call logs record shows [redacted] contacted our Customer Care center on and ordered a free bottle of our H.A Joint Formula with the Super Saver option; she also activated the other products she had on the super saver program; she requested that all bottles ship together Since then there has not been any additional contact made, hence the order shipped as scheduled As per our Refund Policy, [redacted] may return the order for a full refund Upon receipt of order, a full refund will be issued; the super saver program has been canceled Please use return authorization # [redacted] Our refund policy as printed on all invoices is as follows: Refund Policy - Refunds cheerfully provided on all used or unused bottles returned within days of receiptPlease call Customer Care within days at [redacted] to obtain a return authorization Thank you for bringing [redacted] ’s complaint to our attention It is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws If you have any questions or ever would like more information about our company, please feel free to contact me Yours in good health, [redacted]

[redacted] Dear Revdex.com, [redacted] is a valuable customer and his satisfaction with Purity Products is very important to usAt Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit Our records indicate [redacted] called on a day we were having electrical issues; our provider, ***, identified the issue which was a faulty transformer equipment located on the pole behind our building; our building was without power for several hours and caused phone issues through the day As per [redacted] ’s request, the Super Saver program has been canceled Thank you for bringing [redacted] ’s complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws If you have any questions or ever would like more information about our company, please feel free to contact me Yours in good health, Janeth D [redacted] Credit Manager, Purity Products [redacted]

As noted previously, [redacted] agreed to the Super Saver program for Certified Organic Juice Cleanse B-Energy BerryMelts with Super Fruits when he placed the free bottle orderIn addition, the offer terms printed directly on the trial invoice to maintain transparency of the offer agreement (included below)As per our refund policy, he may return the order within days of receipt for full refund, the customer pays for return shipping Our refund policy as printed on all invoices is as follows: Refund Policy - Refunds cheerfully provided on all used or unused bottles returned within days of receiptPlease call Customer Care within days at ###-###-#### to obtain a return authorization Again, thank you for bringing [redacted] ***’s complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws Yours in good health, Janeth D [redacted] Credit Manager, Purity Products E-mail: [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Like In said earlier, I did not order any product from you except promotional offer of $I want my full payment you charged my credit cardYou charged my card in trickeryEveryone makes mistake but the fact that you're defending your position tells me you should not be in businessYou must return full amount charged my credit card plus return shipping cost In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: they simply repeated their original statementI'm not interested in being contacted by this company any further They employed a classic "bait and switch" method, wherein they advertised a free product, and then collected my credit card for a nominal shipping fee - using that card to bill me later for unwanted products If they want to allow people to OPT IN to additional fees and programs, that would be one thing - but throwing a screen full of small print and hiding the fact that the product they are offering is FAR from free - is unethical and dishonestThere is a reason why there are multiple identical complaints against this company on the Revdex.com website As I said, I've reported the $charge to Chase Visa as fraudulent, and they will be dealing with this from here on outWhat a disgusting companyIf they want their products back, they can send me a shipping labelOtherwise, they will be going in the trash In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]