QuadPay Reviews (%countItem)
QuadPay Rating
Address: 24 W 27th St, New York, New York, United States, 10001-7959
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On April ***, I placed an order with Quadpay for Amazon, totaling $86.56 My Balance before the order was $153. I received an error message and placed the order again and tried to cancel the first one. I went onto the Amazon app and canceled the order. The next day, I received and email from Amazon stating that I owed $45.14. I was confused and contacted Amazon. I spent the whole day and did not get anywhere. I received a text from Quadpay stating that I owed $45.14. I responded to the text stating my issue, no luck. I decided to just keep one item and cancel the two that totaled $45.14. Later that evening on the ***, I gave a one star review on Google Pay in hopes of being contacted. After I did the review, I received an email from the CEO Adam asking me to do a review. I explained to him that I did a review and expressed my concern, nothing. I decided to contact my bank to block a payment of $22.64 in hopes of being contacted by phone to resolve the issue. At this point, I only owe $18.69 which I would like to pay. Today, May*, 2020 I received a text about payment not going through due to me blocking the payment. I decided to chat with someone on the app, Aljon, still was not able to get this issue resolved. I noticed that my available balance is $158.52. They added more money to my available balance which I refuse to use because I will not make another purchase through Quadpay. I do not want more in my balance, I want to pay what is owed, $18.69 I was credited $39.94, that was nice, but my balance owed is $18.69, not $26.98. I am supposed to pay $22.64 today and $4.34 on the ***. Transactions like this look suspicious. If people are not paying attention, they end up paying more than they should. This to me is a way to take advantage of customers. Also, because I have been trying to resolve this issue from day one, I should not be charged the late fee of $7 or reported to the credit bureau. I am also willing to pay the $4 fee for using this app. They state the service is free, no hidden costs, but $4 has been added to the original amount of the order before the cancellation on my end. So, I am willing to pay what is due today $22.64 plus the $.05 difference, $22.69
Hello -
I researched this complaint and provided our customer with a spreadsheet outlining all of the charges/debits. I do not see any additional amounts owed on the installments. I wrote to confirm last night and the response did not confirm that they were satisfied however I do not have any additional funds remaining based on her issues contained within her complaint.
Note sent to our customer:
Hi there-I am researching the Revdex.com complaint and it seems like this has already been resolved. I have attached a spreadsheet from our payment system for your reference. If you have any outstanding questions please let me know and I will be happy to assist! I apologize for the frustration this situation this has caused and we appreciate your feedback as we work to improve.All the best,LaurenChat transcript:
It’s convenient to have an extra buck in your wallet if you don’t want to spend all of your debit card money all at once.
Quad Pay is dishonest and not trustworthy. Item was returned to seller for a Refund. Seller approved the refund. But, Quad Pay refused to refund the money to my credit card. Their emails are negligent.
They will leave an account open that you didn't even authorize! Take money out and not offer a refund! I've been having to dispute my bank and make complaints!!
I made a purchase from Walmart online and used Quad pay. Shortly after completing the order I received an email that the item wasn’t actually in stock and they cancelled the order. I attempted to purchase an alternative but quadpay denied the charge that I didn’t have enough funds available. I have contacted the company almost daily since the purchase on 4/*** and have received varied responses including being disconnected or asked to wait for unrealistic amounts of time with no response. Earlier in the week they aid they couldn’t expedite my refund but they would move my payment date out to ensure I didn’t get charged again. Today they told me again they would move the date. I asked several times to escalate my concern to a manger and the rep refused. He said the answer would be the same form the manager and he wasn’t going to comply with my request. I am on day 10 now with the money being held in my bank account and in addition I’m not able to purchase the replacement being offered by the merchant.
Hello -
I researched this complaint and have determined that her payment has already been refunded in our system within the guidelines stated in our terms and conditions. I sent her a screenshot from our system showing the refund was processed and also apologized for her frustration. I also cancelled the rest of the installments on this plan.
Note sent to our customer:
*** minute ago(assign)Hi *** - I am researching your Revdex.com complaint and see that the credit has been processed already according to our terms and conditions. I attached the information below.I can't determine why the merchant cancelled your order but they have the right to do so within a given period of time. I also cancelled the remaining installments on this plan. I apologize for the frustration this experience has caused you.Wishing you all the best.LaurenCXO QuadPay Support
So I’ve been using QuadPay for a month now. Everything was okay until recently. So I made a purchase through Etsy, it was cancelled on Quadpays end. Tried to make another purchase and it wouldn’t allow me due to an “in progress” order that was still pending. I made this order on 4//20 it’s now 4//20 and the order is still there. Everyone I contact has a different answer. 1 person tells me they’re aware of the problem and their “engineer” team is working on. Another person tells me to wait 24-48 hours and it will disappear on its own. Clearly it hasn’t if it’s been 5 days. It’s very frustrating because I can’t use my virtual card until this order disappears. There’s no contact number for me to speak to an actual person. I don’t understand why they can’t go in the system and fix it. It’s their error on their end.
Hello -
I have researched this complaint and responded to our customer. I have removed personal information.
Hi *** - I was researching your Revdex.com complaint and I'm not sure why this was put as a formal complaint as we've responded to your questions. However, I reviewed your account and I see that there are 3 open orders with the amount owing is approx $100, plus a fashion nova order. Those amounts are deducted from your total available spending balance. It could be that you are requesting an amount higher than your combined spending balance. I attached some screenshots below. I am more than happy to assist, however we are not able to override the approval system to increase your limit to make these purchases happen.If there is anything I can do, please let me know. We are all trying to navigate this new environment are we are keeping up with the changes as best we can.all the best,LaurenLaurenCXO QuadPay Support
No issues in the past. This review is based on my last experience. Unfortunately my last order was canceled by the merchant but QuadPay continues to deduct payments out of my bank account. I have been trying for weeks to get a hold of them so they can stop payment but no luck. I’m hoping that they contact me soon! Unless this issue gets resolved soon I will no longer use there services or recommend them.
I used the QuadPay app to order a product on the Fitbit site through their app last week on Friday. On Saturday I logged into my bank account and realized that not not only had QuadPay deducted the first payment of 55 dollars, the retailer also charged me the the full amount of 214.95. I contacted QuadPay via chat, but had to leave a message then I went in a canceled the order. I initiated another chat today to make sure that the issue is being resolved, but I am not satisfied that it will be resolved. I also wasn’t happy with there apology. I expected to be charged 55 dollars instead 270 was deducted from my account. That is just not acceptable.
Hello -
I researched this complaint and was able to determine what happened. I sent a detailed note to our customer which is copied below. I removed personal information. She has acknowledged receipt of the note and let us know she had this problem on another site as well. Simply put it seems she was trying to create orders that were over her spending balance and could not be processed through our platform.
Note sent to our customer:
Hi *** - I am researching your Revdex.com complaint and I do not see the transaction you mentioned in our payment system. It may have been an authorization and it will drop off of your account in a few days due to a failed attempt in the app. Based on what you wrote I can see that most of your attempts would have been over your spending balance and most likely the reason for failure. Looking closer at your account I see numerous canceled 1st installments (virtual cards). Is there a reason you are creating these virtual requests and canceling them? Each canceled request could result in a temporary auth on your payment method. I attached a summary below.If you'd like to go through how the APP works while shopping online using a virtual card I'd be happy to have a team member try to assist. From what I am seeing in the activity, it looks like you are attempting to create purchase requests that might be higher than your total spending balance. You can see what you have available by logging into the app or customer portal. All the best,
Lauren
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The information in the response from the business is not accurate and is not in line with the response that I sent to them when they emailed me and asked about my previous attempted purchases. It was not due to al lack of available funds, but due to a glitch in their app that kept populating incorrect credit card info, so I was unable to complete the purchases.
My complaint is regarding the fact that when I was finally able to complete the purchase, I was charged the first installment payment from QuadPay as well as the full cost from the vender all at once. Again a issue with the service and product that they are offering. When I called to express my concern, I don’t feel that the response was satisfactory and I wasn’t sure that I would be able to recoup the money that they charged me. So I filed the complaint. They need to work on updating there app if this is the only means available to use their service. please see the below response that was sent to the business regarding my Revdex.com complaint:
Sent from my iPadOn Apr , 2020, at 9:41 AM, *** wrote:? Every time I tried to order the wrong credit card information would populate so I had to cancel the request. No matter how many times I updated my profile or re installed the app it would show the wrong info within the app. Also, I had issues with some websites on the app. So, I was never able to complete an order. The first one I was able to complete was through Fitbit and I was double charged the installment payment for QuadPay and the full amount from Fitbit.Sent from Yahoo Mail for iPad***
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
To clarify -
The assigned balance to this account is $200 which is shown on the home screen of the app. Each of the attempts that were made totaled over that amount. There is in app messaging that will prompt the user to try a smaller amount or use their credit card. The balance can't be exceeded or overridden.
Additionally, as you can see from the note I sent her I offered to have a team member contact her to provide her additional assistance when using the app which not something we typically do as we do not provide phone support. This offer was not availed. Our terms and conditions are clear that balances are assigned and can be changed based on various circumstances. There is nothing outside of our T&C and therefore I can provide no additional insights than I already have.
Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because AFirstnswer Here]
Again the response is inaccurate and does not address my complaint. My original allotted amount was 500 dollars and later for what ever reason was dropped down to 375, although I was never able to complete a purchase. After that I have not logged back in to use QuadPay.
But, this has absolutely nothing to do with my complaint. And none of the responses have addressed the fact that I was double charged. The first installment from QuadPay and the full amount by Fitbit. That is the only issue at hand.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
These people are full of it I will never use them again I’m waiting over a month for a refund on a purchase and it’s very hard to get ahold of someone their policies and words mean nothing they take their time helping anyone and act like it hurts them to refund you back your own money I’m the wrong person to be messing with my money I work to hard I don’t recommend this service I’m done
I have been using QuadPay for a little over a month and didn’t have any issues. All of a sudden after paying off all of my orders and attempting to start new ones it’s giving me and declining my purchases and giving me an error message saying to update my card. I have called my bank twice and there are no issues on their end. I have sent two emails and have not received a response, except an automated one. I also reached out to them via direct message on Instagram. It kind of worries me that I spend money and have my personal info on file with a company that I can’t even get a hold of when I have an issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
Someone created a fraudulent account using my stolen credit card information. I have relentlessly emailed and chatted with customer service agents since March *** 2020. I have already done everything they have asked of me more than 3 times including sending my personal banking information and I still I haven’t heard anything back from them. There is still fraudulent activity going on on this account. All I keep getting is generic, automatic generated, late payments notices and threats this is going to effect my credit score. I have lost my job and am almost homeless behind this coronavirus and this company is out here letting people steal my money and make fraudulent accounts without out any penalties. And it’s effecting innocent honest people including myself. I have done everything on my end and they have done absolutely NOTHING to resolve this. Just continue to send out these generated emails to get me to send more of my private financial information to emails addresses that are even being monitored by real people. People are out here dying and losing everything to COVID-19 me included and they have knowingly for over a month let this account still exist that I have reported fraudulent over 5 didn’t times! This is the most disgusting and unprofessional business I have ever delete with. They have no way of contacting them other than by chat which is not helpful. Those customer service agents are Incompetent and they lie about handling your issues in a timely manner!!!! It’s been 6 weeks and they are allowing this fraudulent account to still operating.
Hello-
I researched this complaint and see that one of my team mates conducted a fraud investigation. The results were inconclusive however we agreed to process a refund for the amount that was charged. An apology for the frustration was also sent to her and she has acknowledged receipt. We also followed up by sending her the banking information she would need to reclaim her dispute with the bank and receive the funds.
1st Note to our Customer:
Hi ***,Thank you for reaching out to QuadPay.I'm very sorry to hear that your card was used without your permission on our platform and that you are in such a situation.I understand how frustrating this can be especially when you need access to these funds the most and I want to help provide you closure with respect to this matter as soon as possible.After conducting a fraud investigation, we've determined that it would be best to process a $13.37 refund to the card ending in *** and cancelled all future charges. Please allow 5 - 10 business days for this refund to fully process and appear on your bank statement. I've just emailed you a copy of your refund receipt as well.Please let us know if you have any other questions or concerns. We're here to help. Wishing you all the best, ***!Thanks,SamQuadPay Support
2nd note sent as follow up with banking info:
Hi ***Thank you for contacting QuadPay.On our end, we've processed a refund of $13.37 to the card ending in *** on April , 2020.Please allow UP TO 14 days for this refund to fully process and appear on the account associated with that old card. We have emailed a copy of the refund receipt for the order to the email address that you have on file for us on April , 2020.You will need to contact the card company about your refund AFTER May , 2020 to have them locate the funds and move them over to your new account.Please provide your card company with the following information so that they can locate the funds. They should be able to take things from there.Used to locate the refund processed- > Acquirer Reference Number (ARN): ***Used to locate the original charge - > Authorization code: ***We kindly ask that you work with your bank to recover these funds at that point as only the bank - NOT QuadPay - is able to move your refund from one account to another.I hope that I was able to help you today and that I've adequately addressed your concern regarding this refund.All the best,SamQuadPay Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
I purchased something from quad pay (reference # ***) via an online retailer Williams Sanoma that was received by them
( tracking# ***)
I returned that merchandise to Williams Sonoma and should have a full refund comming back from quad pay for installments made. I have already paid 2 installments to quad pay of 55.75 each and have 2 left. They should have processed my refund of 111.50 by now and canceled the remaining 2 installments however I can not reach them and Noone from customer service is returning emails. I would like to know when I'm getting my refund and not continuing to pay them.
Hello-
I researched this complaint and see that the merchant sent the refund back to us and we processed it to our customers account as soon as we got it. One of my team members had also already responded on 4/*** letting him know that a refund had been processed for his 2 installments and his remaining installments had been cancelled.
Thank you
Note sent to our customer:
***Hi ***,Thank you for contacting QuadPay. I'm really sorry for the delayed response. We've had an extremely high volume of requests and have not been able to answer you as quickly as we'd like. I apologize for the inconvenience and confusion this refund may have caused you. Please know that I understand your concern.After carefully checking and reviewing your account, we've issued a today for your order ***. This will be reflected in your bank statement within 5-10 business days depending on your bank's policy.You can see how refunds are applied to your account here: ***If you have any questions or concerns, please let us know. I hope that this information helps. I appreciate your patience and understanding on this matter.Thanks,Quadpay Support
This is a great option for people that need someone to have a little faith. I am very happy to have found QuadPay!
The app and service is very easy to use. The variety of stores that accept the quadpay option is quite expansive. I had a return that was easy and painless. I’m a fan!
I never signed up for this company's service. Someone created an account in my name and used my information. I have contacted the company on numerous occasions to try to cancel the account. No action has be taken on their part to cancel the account. According to their their website, the only way I can cancel my account is to submit a ticket request. So I did. Several times. And all I got was numerous automatically generated emails from the company saying that "your ticket has been closed automatically because you chose not to describe your issue when submitting your ticket" every time I tried to cancel. I don't know how I can be more clear with them. I want this account canceled and deleted. I am continually inundated with emails from them and I am tired of receiving them. They have no way to contact and talk with a human.
Hello-
I researched this complaint and have reached out to our customer. This case is a closed purchase that was paid for by someone who ordered and had it delivered. It seems they used either the computer or device to make the purchase however they used their own credit card. No charges were placed on our customers card. I went ahead and closed the account for any further purchases and sent a note to our customer.
Thank you
Lauren V ***
to l***Note sent to our customer:Hi ***-I researched your Revdex.com complaint and the order that was placed for Fashion Nova was paid in full on 4/*** and there are no remaining payments. This purchase was not done via the APP, but was done during checkout at Fashion Nova. The order was delivered and no returns or issues were reported to Fashion Nova. If this order was not made by you, please send a copy of your receipt and any fraud claim you have made with your bank. I have attached a screenshot from our payment system that shows all payments and retries that happened on the account. The final payment that occurred on 4/*** was a manual payment processed on the Visa account *** by someone who was able to log in. My team does not have the ability to process a manual payment so it seems it would have been by someone using your device or computer login. Additionally, if you do not recognize the last 4 digits of your credit card as visa *** this could also indicate fraud. I went ahead and handed you over to our fraud team and they are not convinced it was not someone in your household considering it was your device however they have gone ahead and blocked the account from future use. If you see any charges were made on your cards, you should call you bank asap to alert them as well.
Attempted to make a purchase, but encountered a technical issue with system and it didn’t go through. Then, noticed a month later they charged me twice for the purchase that didn’t go through. Contacted customer support a few times to remove the charges; although they confirmed they had no record of purchase being made, they didn’t remove the charges. They’re also slack with responding to your emails. I won’t be using this app nor referring to anyone.
I have placed an order through their app for the Mac Cosmetics store. First QuadPay places a $26 hold. Then I noticed that Mac Cosmetics charged me for the full amount ($113.88) to my bank account. I have contacted their online chat customer service. A customer representative by the name of “Geisha Marie Superio” answered my questions. After telling her the problem, she basically told me that it is not their responsibility that I got charged the full amount when I placed the order through their app, therefore agreeing to pay in installments. She also told me that she didn’t even see an order that was placed on their end which is ridiculous because I had screenshots of the order confirmation and also the screenshots of the bank transaction, which they told me to forward to them. I forwarded them the proof and even then they told me to contact the merchant. How is it Mac Cosmetic’s fault?! If they don’t want to be professional I would have never used their service!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
The customer service for this company is absolutely horrible! I have been using quadpay since July of 2019! All of a sudden, my account stopped working! I spoke with customer service on numerous occasions and was told it was a system error and a lot of people were having the problem. Then I was told they reviewed my account and decided to no longer allow me to use their services even though I have done nothing wrong on how I used quadpay! They for one won’t tell me why I can’t use my account any longer saying it’s privacy but it’s MY account! It also still shows an available amount to use but they won’t let me use it which is false advertisement. If my account was revoked then it should reflect as such! To get help is like pulling teeth with this company
Hello -
I have researched this complaint and responded to our customer. We regularly reassess how we transact, including who is able to make purchases and what available balances we assign. This is stated in the terms and conditions when purchases are made. I looked into this specific account and a transaction was completed yesterday. None the less, I have sent an apology to our customer for her frustration.
Thank you
Note sent to our customer:
Hi Thank you for reaching out, and we sincerely apologize for any disruption to our service that you are experiencing. I am responding to your Revdex.com complaint. Just like you, we are trying to navigate the current environment as best we can while continuing to make QuadPay available to as many customers as possible. In the short term, we have made a number of changes to how we assess eligibility, and this led to some limits being adjusted. We want to emphasize that these changes are temporary and we are doing everything in our power to minimize disruption as quickly as possible. Your available balance to spend in total is $125. It looks like you were able to make a purchase in the app recently, and that purchase will be deducted from the total amount you can spend. We are reassessing circumstances daily to ensure we are able to provide our platform to as many customers as possible. Please check the app or the customer portal frequently for any updates.In the meantime, please don’t hesitate to reach out with any questions. All the best,Lauren
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
Due to the pandemic I asked this company to please hold off from charging my debit card on file. I have absolutely no income coming in. This company keeps on charging my debit card causing me to go into overdraft. I’ve been a customer for years. I’ve always paid on time or before the due date. I have never paid late once. However as soon as the pandemic happen my available balance shot to zero. Strangely enough the company responded to the pandemic by reducing my Available ( credit line) funds in my account to zero however did not think to send out letters to their customers concerning ways they could assist them with their accounts/payment options, due the loss of employment and the pandemic. This is a ruthless and shameful company. I will never ever do business with this company again. Also this company has no live contact. Don’t believe all the reviews.
Hello -
I have researched this complaint and was able to assist our customer by adding some time onto her payment plans and removed her late fees. We are assisting as many customers as possible during the time however our terms and conditions that were agreed upon when making purchases have not changed.
Note to our customer:
Hi ***Thank you for reaching out, and we sincerely apologize for any disruption to our service that you are experiencing. I have read your Revdex.com complaint and wanted to respond to your comments. We are trying to help as many customers as we can during these difficult times. Just like you, we are trying to navigate the current environment as best we can while continuing to make QuadPay available to as many customers as possible. In the short term, we have made a number of changes to how we assess eligibility, and this led to some limits being adjusted.I reviewed your account and see 5 outstanding installment plans. I removed 3 late fees that you have already incurred, and add 14 days to the length of your plans. We hope this gives you some relief and eases any stress during such a hectic and uneasy time. You will see the new date(s) reflected when you login to the app or the Customer Portal -> Order -> View Order.All the best,Lauren
I enjoy this shopping app very much. However my spending limit was 300.00 and suddenly they decreased it to 125.00 without any explanation. I pay on time and I’ve never missed a payment. I started a chat with which is suppose to be a live representative, but it seem to be automated because they couldn’t answer my question with direct answers. If my spending limit is 125.00 they will lose me as a customer.
Hello -
I researched this complaint and we have not changed our terms and conditions that state we can/will update available balance offerings based on numerous criteria including current market conditions. We have also responded directly to our customer providing a more detailed explanation and apology for the frustration however this is not a complaint we can address in a public forum as there is sensitive customer information and we have not changed our terms and conditions.
Thank you
Below is the first sentence only in the detailed response we sent to our customer:
Hi ***Thank you for reaching out, and we sincerely apologize for any service disruption that you are experiencing.***
All the best,Quadpay Support