QuadPay Reviews (%countItem)
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Address: 24 W 27th St, New York, New York, United States, 10001-7959
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I ordered 3 dressers through QuadPay, at a total cost of $396. My payment was broken into 4 payments of $95, the first payment taken at time of purchase. Part of my order was cancelled automatically after I completed my purchase, brining the total purchase amount to just $120. I notified QuadPay within 2 days so I could have my payment adjusted and received no communication. I reached out via email after that and they said I needed to wait several business days after the return to receive a refund. About a week later I had to return the one dresser I actually bought. I reached out again to QuadPay who said they’d initiate my refund manually, and to wait 5-10 business days for it to show up in my account. It has now been 4 weeks since my order was canceled and I still have not received my refund of $95. It has been over the 10 business days they asked me to wait.
Hello -
I researched this complaint and we have answered all of her communications with us and also reached out to the merchant on her behalf. The merchant experienced a delay in processing the 2nd refund. The first one was done as soon as we received notice from the merchant. Additionally, we have refunded our installment fee.
Summary of Revdex.com case resolution: Informed the customer that a full refund was processed for order *** on 3//2020. Clarified that the refund was applied as order credit first toward the unpaid installments on the order and the remaining refund amount was applied to the payment card(s) on file used to place the order within 10 business days from the date that the refund request was received. Informed the customer of a second refund for their service fee.
Note to our customer:
Hi ***,Thank you for reaching out to Quadpay.I am truly sorry for any confusion and any inconvenience that we may have caused.Our system automatically began processing a full refund (not incl the $1 convenience fee) for order *** on 3//2020. The refund was applied as order credit first toward the unpaid installments (installments 2 - 4) on your order and then the remaining refund amount was applied to your paid installments (installment 1). The order credit was applied instantly. However, the refund for your first installment of $95.61 (not including the $1 installment service fee) was refunded to the card ending in *** within 10 business days from the date that the refund request was received.Also, we retroactively applied a refund for that $1 installment service fee on March *** to that same payment card so you should be receiving that refund within 10 business days from that date as well.If you have any other questions or concerns, please let us know. We're here to help.Can you please update your complaint on the Revdex.com website to reflect that we have adequately settled or resolved this issue with you? Thanks!All the best,SamQuadpay Support
I had changed my phone number and an account got created with my new number. I have contacted QuadPay support multiple times asking them to fix this. I was told that it was sent to the internal team and that I'd receive an email from them. That never happened. I was told that it'd be fixed in 72 hours - also never happened. And I've been told by multiple agents that they will "prioritize it" and "see that it gets taken care of" yet nothing has happened with it. There isn't even an option to get in touch with this "internal team" and I've gotten the same generic response for the past week. This is absolutely unacceptable.
Hello -
I researched this complaint and have confirmed 3 accounts are opened under 1 person. Our system will typically prevent this from happening however, there are scenarios that have been changed and do not match the rest of her information. After review we can see this is unintentional customer behavior. This is not allowed on our platform. We have reached out to our customer however according to Terms and Conditions, only one account is allowed per person. We have determined that our terms and conditions were not followed and as such we are not able to allow all of her accounts into the system so she was blocked. Although we will assist our customer to combine her accounts, we are not able to provide 3 accounts for 1 person.
Thank you
We will not be able to unblock all 3 of these accounts according to our terms and conditions.
Note to our customer:
Hi ***,Thank you for contacting QuadPay.We are currently aware of an issue where duplicate / multiple accounts are inadvertently being created.It appears that you have one or more accounts on file with us. This may be why you are having this issue.We will forward this information over to our engineering team to take a closer look. While we do not currently have an ETA for this issue, our internal team will work toward a resolution for this issue.Regards,QuadPay Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was told multiple times that my accounts were being merged. Now I am being told they cannot be merged and nothing else can be down. It took almost a month to find this out. I am not able to log into my accounts with my email address. They gave me generic responses and the run around for almost a month now. There is no phone number to call, no supervisor to talk to or anything.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
Hello-
I had this case further reviewed and we determined that there are 3 open accounts for our customer. We are not going to move forward with merging them as we determined that they are outside of our normal approval criteria that are part of our standard terms and conditions.
Copy of note sent to our customer with the private contact details of the 3 accounts removed:
Apr *** 17:53(assign)Hi ***,Thank you for reaching out to us.I'm very sorry for any inconvenience and/or miscommunication on our part.Your case has been escalated from our tier 1 team to our tier 2/3 team.I've looked into your account access issue and I've determined that you do not have duplicate accounts in our system.You have three different accounts in our system which all have a unique email and phone number associated with them.The primary issue seems to be that you are not able to access one of these accounts via the QuadPay app after having changing your mobile number.I'm sorry to say that our records show that you do not meet our approval process on any of these accounts to shop with us via the app. This is not a personal approval decision. It is a carefully considered decision that factors in multiple different things - including but not limited to - the length of time you’ve been a QuadPay user to external factors like the current economic climate. We cannot share the specifics of our approval process as this information can be used by some customers to circumvent our approval process.Since we were not able to approve you for the app, our engineering team has determined that it wouldn't make sense to merge the accounts in question - especially since these accounts should be accessible via email. Our best recommendation for you at this time is to try to sign in to said account via email on the customer portal at *** to access and manage your account/orders.If you would like to place an order with us, then you want to consider trying to place an order directly from a partnered merchant's website and selecting QuadPay at checkout. Each order placed on QuadPay checkout is assessed at the time that it is placed so there is a possibility for each order to be approved or denied. If you were not approved on checkout, then please use your personal payment card to place the order and try QuadPay checkout at a later time.I'm sorry if this is not the type of response that you were looking for but this is the best outcome that we can provide for you at this time. I hope that I was able to address any and all of the longstanding questions that you have had! If you have any other questions or concerns, please do not hesitate to reach out to us. We're here to help you as best we can. Have a great rest of your day! All the best,SamQuadPay Support
Easy to use. No issues with stores or returns in store or through the mail. Haven’t had any bank issues or shady issues with this company. I would recommend :)
I made a purchase that was cancelled by the seller. QuadPay has continued withdrawals to my bank account after being contacted about this error. I’ve emailed proof of the error and I haven’t received a refund yet. There is no customer service number to contact a representative to correct this issue. Please refund my money. Thank you
Hello -
I researched this complaint and it has previously been resolved by my team. I've provided a copy on some of the exchange. We are experiencing delays in communicating with our vendors due to the pandemic however we are extremely in line with our customers and understand the concerns.
Hello -
I researched this complaint and it has previously been resolved by my team. I've provided a copy on some of the exchange. We are experiencing delays in communicating with our vendors due to the pandemic however we are extremely in line with our customers and understand the concerns.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
I have advised this company on several occasions that the merchant took the payment, shut down the website, and never ship the item to me. I have reached out to the merchant and QuadPay several time regarding this issue to no avail. I keep getting the run around. I was told by a rep that that a refund can be issued on the ***. Now I’m being told I have to wait on the merchant. The merchant is not responding and is no longer in business. I just want my money back. Now I received a email saying QuadPay wants to take a second payment for a item I never received.
Hello -
I researched this complaint and our customer claimed that she did not receive her package from the merchant. Although we attempted to assist, she did not want to follow the correct process when disputing with a merchant. She threatened going to the Revdex.com to get her refund however, we can not force a merchant to provide a refund over a dispute.
Apr *** 16:15 ***
***
Hi Karen,Thank you for contacting QuadPay, and I am sorry for the issues you are having with the refund for order ***At this time, I am not seeing the refund notification from the merchant for your order. That being said, we have paused the order in question. We have paused the order for a total of 15 days. We are hoping that gives us enough time for everything to process without you getting charged again.NOTE: This order will automatically restart after that time, and you will be getting charged installments again. TWe are also trying to reach out with the merchant.Once we have processed this, you can view the refunds and payment history in the Customer Portal. If you have any other questions or concerns, please let us know.Thanks,QuadPay Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
To who it may concern:
The merchant is no longer in business. The website and social media pages are no longer in existence. I have explained this to QuadPay on multiple occasions. Yet I’m being told to reach out to a business that does not exist. I have been asked to supply a copy of the email that I sent to the merchant in order to get a refund. I still have not received a refund. That is why I reached out to QuadPay for assistance. I have not been any assistance nor a refund. This is not the first time a representative from this company had stated to me that they are putting a 15 day hold on this file. I was told that last month in a chat session with a rep and I was still billed almost $90. Please refund me my money.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
Hello-
After waiting the period sited in our terms and conditions, the merchant has already provided a refund of the 2 installments paid. Additionally the final 2 installments to Elite Hair have been cancelled. We have no additional funds to process and this is a closed issue.
Thank you
I purchased UGG boots through quad pay. The payments were broken up into 4 payments. I returned the boots as they were poor quality (the same day I received them). Quad pay sent me an email stating I would get my refund in 3-5 business day, however its less $8.00. I have sent 4 emails to them and 1 telephone message telling them the amount they are crediting me is incorrect from the initial payment. NO ONE has returned my emails or phone call. The only thing UGG could tell me is that they are charging me shipping which I never had to pay before. I have returned boots in the past and used Quadpay and was refunded the full amount this time they are charging me. I think its really sad when a company cant return your email or phone call...not happy and will NEVER recommend Quad Pay or UGG
Hello -
I researched this complaint and we have informed our customer on 3//20 that her refund amount was correct because the company she purchased from does not provide a refund on shipping charges. This was indicated on her return slip as well. I also believe the phone call and emails our customer refers to were with the merchant as we have no control over their policy. Not sure why she would think this was a scam over $8.00 especially when it was pointed out to her on her return slip.
Thank you
Rating Bad, I'm unsatisfiedReason Some other reasonWas not credited for the full amount. Quadpay is a scam. 4 emails and a phone call with no response nice customer service. I have contacted the Revdex.com and filed a complaint
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
There was no return slip included and it did not state it when I contacted the company for a shipping label..it was NEVER stated I would not receive less the shipping cost...yes its a scam when you do indicate this...all lies from this company. They will be getting a negative review on the site as well...NOT HAPPY
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
Hello -
We do not hold your shipping fee, nor do we process the actual returns. Your $8 is with deckers and you will need to dispute with them. They do not refund shipping fees on returned merchandise.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Sorry not acceptable as your company is the one that wasted no time charging me the first payment. That payment included the price of shipping. I have returned boots in the past and was credited back the entire amount. You Are A Difficult And Rude Company To Deal With I Left Several Emails And Messages For Someone To Call Me Back It Should Take This Long...Again Yiu Will Get Highly NEGATIVE reviews From Me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
I chatted with a Gracie H on March , 2019 regarding my order ***
I said that I paid for a service I never received but the merchant does not want to issue me a refund. She said she will move the payment date and for me to email her my communications with the merchant that I tried to get in contact with them. All I was trying to do is get my transaction disputed because I will not pay for services not rendered to me. I emailed her back immediately but when that chat ended, she never responded to me. She said click the report a refund and if the refund is still not issued by March *** to get in touch with them. I emailed her again March *** but I never received an email. Also I spoke with an Aljon on March *** and asked why limit was decreased to $1.13 when it was around $100 a few hours ago. He said he sent an email or request to his internal team and someone will get back with me within 24-48 hours but I never received any email back and it's now March .
Hello-
I have researched this complaint and responded to several requests from our customer. As I explained to her, we are not able to force a merchant to provide a refund on non refundable services. This was an event company and it was cancelled. As much as we'd love to be able to provide her a refund, we have not been refunded and this would have us incur the debit and we are not able to do that. This should be worked out between the customer and the merchant. I have also provided a detailed explanation on her account along with her outstanding orders which may have impacted her available spending balance. My team has responded to all of her queries via chat and email and we are not able to provide any additional funds at this time. Please see notes sent to our customer with some private details removed.
Thank you
Hi *** - So sorry for the trouble you encountered. I am writing about your Revdex.com compliant (OUCH & SORRY!) I looked in the system and I see multiple orders that are XXXXXXXXXX. There are no pending refunds from Yaymaker, please contact them for the status of your request. I've attached a screenshot of your open orders, let me know if you have any questions.All the best,Lauren
***Hi *** - I am not able to force a merchant to refund you. Is there reason they are not providing a refund? Once the funds are here, the refund is applied immediately.
***
to meThere is no reason why they're not refunding the money. I've gotten in contact with them multiple times through email. They have no phone number for me to call. They are not responding to me at all.I understand that you guys can't force a refund but as a 3rd party providing payments to merchants, are you guys not able to dispute the charge like what credit card companies do?
The app is very easy to use, they make the process very easy. I have used other apps like this but it would take them forever to process my return and had really bad customer service. QuadPay processed my return same day, they sent me updates before each payment was due. Overall really awesome.
The whole process of them accepting people makes no sense. Being that they don’t check credit, they don’t have your social security number or anything highly personal such as that. But they have an “algorithm” they use to accept people into their little program. What’s the algorithm and what makes people not eligible?? There’s no info on that whatsoever. I personally had a problem where I ordered something and cancelled it. The merchant refunded me back the next day automatically. Why does it take quadpay 14 days to make the changes in my account to reflect the refund? They said they would pause my payments but it’s still showing on my account that I can make the next installment payment. I now have a problem with trying to get a raise on my limit. My sister also has an account with them and contacted them with no problem to get just a $50 raise. Mind you she had about 10 orders under them at the time and only gave her a $50 raise. Even though she probably spent well over $500. They told me they have no idea of anyone in the company ever doing that for someone. I have several orders with them as well and I can’t get a raise in my limit?? I’m really sick and tired of them not being able to help me. They had a manager contact me and literally told me the exact same thing the agent told me. Not to mention didn’t respond to the other questions the agent told them about.
Hello-
I have researched this complaint. The customer has already been provided with a copy of how her refund was applied with a screenshot from our system. We also informed her of her outstanding balances and how that impacts the amount she has available to spend. I also wrote to her and apologized for frustration. Additionally, I responded to a different complaint regarding her spending limit which the amount granted is never a permanent guarantee. Our terms and conditions state upfront that accounts are reviewed periodically and re-evaluated based on criteria available at the time of review. Although this was explained, she was not satisfied with our response. I wrote back again letting her know that she could check back to see if things have changed when this crisis begins to ease up.
It took time to locate her as she used a different email address on this complaint than she had on file with us.
Notes sent to both email addresses on file for her:
***
to ***
Hi there-I am writing about your Revdex.com complaint (OUCH and SORRY!). I have looked through our system and I am not able to find any orders/refunds or interactions with this email address however I located you with a different email address. What I've attached here is a copy of your order that shows the value of the refund was $76.00 You had only made 1 installment therefore you will only be refunded for the 1 installment that you made, which you can see below. If you still have other questions please let me know. We are not able to increase your limit but we reevaluate our criteria very frequently. All the best,Lauren
Hi there-Your QuadPay app balance is $150. So all of your outstanding orders take that balance into consideration. As you make payments, more of that balance will become available.We sincerely apologize for any disruption to our service that you are experiencing.Just like you, we are trying to navigate the current environment as best we can while continuing to make QuadPay available to as many customers as possible. In the short term, we have made a number of changes to how we assess eligibility, and this led to some limits being adjusted.We want to emphasize that these changes are temporary and we are doing everything in our power to minimize disruption as quickly as possible. We hope to lift these restrictions very soon and encourage you to try your purchase again in a few days.In the meantime, please don’t hesitate to reach out with any questions.Lauren
Response from customer:*** to meNo I started with $200. So how am I now at $150? And with everything going on, you adjust peoples limits? And not say anything about it. How does that make sense?
I've had a great experience with QuadPay thus far. I've made 4-5 orders through their app, all of which have been easy and seamless to navigate. It has been a great alternative as a financing option, and the various business partnerships they maintain make it easy to process transactions.
The app is very easy and convenient to use. I love the fact that you can actually use it in store instead of just online.
Best thing since sliced bread! The app is easy to navigate and the customer service is superb! Convenient at best. QuadPay will always be at the top of my list when I’m ready to shop.
This is the coolest thing! I went to *** and the cashier helped me figure out how to pay since I’ve never done *** Pay. What I love is if you are running short and need to make a large purchase, you can use this app.... what a blessing!??
Great, it's like layaway but you can actually get your merchandise.
I love how I just get to buy stuff and only pay the. % in four payments.
I made I went through a third party (Quadpay) to purchase shoes and the order was cancelled. But I never received my refund from Quadpay for 28.87 dollars.
Hello-
I researched this complaint and it has already been resolved. A refund for the amount was processed previously and the remaining installments were cancelled. Please see note sent to our customer explaining the activity on her account. Apparently the merchant cancelled her order and we were not notified.
Lauren V
Mar *** 14:28(assign)Hi there - We cancelled the installment plan with Deckers and you will receive a refund on the amount of the first installment that was charged. We are not sure why they cancelled your order. All the best,Lauren
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
An amazing method to help pay for personal things. Love it. Thanks QuadPay
Love the app have used it a few times on ***, ***, and ***. Very easy to navigate and I have the option to pay early. Super easy to navigate.
QuadPay has given me an amazing experience with my online shopping! They now have a future to use your QuadPay card in store for certain store purchases. I recommend to all my friends
I had no issues with the app! I really liked being able to order online while using my QuadPay card! I like being able to buy things and go pick them up and making payments on them! Very user friendly app!