Qualtry, LLC

Complaint: [redacted]
I am rejecting this response because:   If the business had replied honestly I would have accepted; however, what they said was a lie.  My order was never processed until Dec. 21, when I emailed an inquiry.  If the order had been processed it would have shown online and I would have received email confirmations of status updates, but I did not and have not.  I have only received 1 of the 2 items I ordered.  I have received a refund and the contact at the company told me they asked that the 2nd item from my order to be processed on January 9th (a full 45 days after my order date); and the order status shows it was shipped on Jan. 11th, however, I am still waiting to receive it.  Since I haven't received my order yet, and the business is trying to pretend they did not completely drop the ball here, I am rejecting this response.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted], I tried searching our system for an order that was placed using this email address. [redacted] did you place the order using a different email address? If so can you send it to me at kent.o'[redacted]@qualtry.com I can't tell you where your order is at without...

the email, or an order number. As for the delay in responding to your email I'm sorry about that we are doing our best to respond to every email sent to us, however we have received a lot of emails lately.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have previously sent you my order number and correct email address that the order was placed with. I demand to be compensated for THIS order, not my next one. My order just now sent when it should have been received by Christmas. This is 2 weeks past the guaranteed delivery date. I will never order from you again, so your offer to compensate me on that one is unacceptable. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I do not wish to give them a poor rating as they are kind and polite. They will be sending out the missing coasters to me and I appreciate the fast resolution. I opened a complaint believing that I would have to pull teeth to get a response, but that doesn't appear to be the case.
Sincerely,
[redacted]

Hello [redacted],I'm sorry about the long delay in your order getting sent to you. We have fallen behind due to the massive (unexpected) amount of orders we received. Your orders will ship by the end of tomorrow. As for the live chat being taken down, it was a decision we made due to the fact that...

we have so many emails in our inbox that we felt customers that went to our chat were essentially "skipping" the line and we don't want to be unfair to those that are waiting for a response to their email. This also gives us more time to respond to emails and since we have turned it off we have been able to reply to a lot more emails faster. We are only trying to do what is best for the customers. If you have any other questions you can contact me at kent.o'[redacted]@qualtry.com Thanks!

Complaint: [redacted]
I am rejecting this response because: I have not heard from the company therefore the issue is not resolved I've left two messages on the telephone and I also emailed the address that you gave me 
Sincerely,
[redacted]

Hello [redacted],It looks like you sent an email to our support department at the exact same time you complained on the Revdex.com web site. We are always happy to help you and there is no need to complain to the Revdex.com for a simple error like this. We have an extremely high customer satisfaction rating, and put...

our customers first. In the future, you won't need to waste your time complaining to the Revdex.com. Since you involved the Revdex.com I will address your concern here, and delete the question you sent to our support department this morning. We will absolutely send the missing coasters. It looks like it must have been an issue with someone in our fulfillment department. You mentioned that you ordered 2 coasters for [redacted], and 2 coasters for [redacted] - but you only received one set. You did not mention which set you did receive. We need to know this so we know which one was missing so we can send the replacement coasters to you. Can you please email this information to me directly at [redacted]@qualtry.com and I can get those send right out to you?Thank you,Brian K[redacted]@qualtry.com

Hello [redacted],Thank you for your email. Your order was placed on our web site on 12/9 which is after our posted guaranteed by Christmas date. Our cutoff date this year for guaranteed by Christmas was 12/8. You can check the date on the confirmation email you would have received after you placed your...

order. We did post this on every page of our web site. We also did fulfill your order within the allocated 10-14 days as posted on every page of our web site. We are so sorry if you are dis-satisfied, but we did live up to every promise we made. Your order has already shipped and can be tracked at usps.com under tracking number [redacted].With personalized items, the turnaround time is longer than most items ordered online, which is why we make certain to inform our customers exactly what to expect before ordering. We thank you for your business, and we know that whomever the gift is intended for will cherish it for years to come, even though it is arriving one day after you wanted it.If you should have any additional questions, you are welcome to email me back directly at [redacted]@americanlasercrafts.comThank you,Brian

Hello [redacted],Thanks so much for your email. I've attached a copy of your order - we did email you several times back in November for 2 problems and we never heard back. You may want to check your spam folder for those emails. It looks like your order was for 4 items, and we only received a Groupon...

code for 1 of them so we needed the additional 3 codes which Groupon would have provided you at the time you bought them. Also, as you can see on the attached order, your address is coming back as invalid. This is directly from the USPS verification system so we needed an updated address in order to ship this as well, otherwise the order would have just come back to us.  Since this item has not shipped, I am happy to refund you on this, but these are the reasons that you did not receive your order. If you should have any other questions, you are more than welcome to contact me directly at my email address below.Thank you,Brian K[redacted]@americanlasercrafts.com

Complaint: [redacted]
I am rejecting this response because:This order was reshipped after more than half a dozen attempts and literal hours of waiting on the phone to speak to someone about it. I received the remade order this week and to my utter disbelief 2 out of 3 of the blankets that were remade were not the color I ordered. I called and was able to get a person on the phone after ONLY 34 minuter of wait time (remarkable factoring all the other attempts) and was told I would receive a corrected order AGAIN soon. To date I have only been refunded $9.98 in shipping and I paid a total of $17.97 in shipping for this horrible experience. That's not to mention the $39.99 I paid for the groupons that started this whole ordeal. AT THE VERY LEAST I feel I should get a refund of every penny I paid in shipping for this original order. And if you were a reputable company you would request, on my behalf, that I be refunded the amount I paid for the groupons to order these products. It's the very least you could do if you were, in fact, a reputable company.   
Sincerely,
[redacted]

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your orders. Looking at your orders, I see that there was not a design chosen on each order. My associate Peter reached out to you at your email address provided on...

the orders but has not yet received a response, hence the delay in receiving your orders. I will have my associate reach out to you again so that we can get the needed information and ship your order.

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. We were unable to predict the popularity of the stockings this season and tried our best to meet the demand. I show that your order has been shipped and...

the expected delivery date given by USPS is Dec. 23rd.We hope you have a wonderful holiday despite the disappointment we may have caused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I apologize for any confusion regarding your order. The information you have included from Groupon shows that you purchased a code good for three (3) boards and a code good for one (1) board. Your order had a quantity of two (2) boards in the cart when it was placed and two (2) boards were processed...

and shipped to you. The redemption code you used on the order was the code that was good for three (3) boards. I see that our agents have provided you with a new code for the remaining board that the redemption code was good for. You also still have your second redemption code that you purchased from Groupon that will cover one (1) board. I assure you that the quantity ordered on our website was shipped and that the amount charged was for that quantity. Once you place the orders for the remaining boards with the redemption codes you have received, we can process and ship your boards.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] I appreciate you getting them out to me and I will email you the other 3 Groupons right now. Thx Again[redacted]

Complaint: [redacted]
I am rejecting this response because: I previously filed a complaint regarding delivery issues for item #[redacted] and [redacted]. I was guaranteed delivery would be made by Christmas. both orders were received after Christmas which I was then forced to buy two extra gifts for Christmas. Also order # [redacted] was misspelled and therefore had to return item. I am extremely disappointed with this company and will NEVER order from this company again.
Sincerely,
[redacted]

Hello [redacted],I am showing that we shipped your order just a few days after you ordered it. The tracking number in our system shows [redacted]. I just tracked it and it does not look like it was ever delivered. We've only seen this happen a couple of times, but I will have our production...

department re-create your order and ship it out to you in time for Christmas. So sorry about that! I'm so glad you email and let us know. On our end, the order looked complete. If you should have any additional questions, please don't hesitate to email me directly at [redacted]@americanlasercrafts.com.Thank you,Brian K[redacted]

Hello,  I apologize that the tracking information was missing from the email. I see that the replacement order was shipped and is expected to be delivered by USPS on the 10th. Here is the tracking number: [redacted]