Qualtry, LLC

Complaint: [redacted]
I am rejecting this response because:You had 4 opportunities to respond prior to this complaint.  Your company should be shut down.  
Sincerely,
[redacted]

Again, I apologize for any frustration caused by our shipping fees. In an effort to resolve this matter for you, I would be happy to extend a one-time courtesy and refund $10.00 back to your method of payment. This amount should be reflected in the next 3-5 business days.

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. We were unable to predict the popularity of our products this season and tried our best to meet the demand. I see that your orders have been shipped and...

expected to be delivered on Jan. 2nd. We hope you had a wonderful holiday despite the disappointment we may have caused.

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. We were unable to predict the popularity of our items this season and tried our best to meet the demand. I show that your order has been shipped and is...

expected to be delivered within the next couple of days. We hope you had a wonderful holiday despite the disappointment we may have caused.

Hello [redacted],We are showing that your 2nd board was shipped some time ago and should have been received a couple of days after your original board was received. Since you never received it I am going to ship you a replacement to arrive before Christmas. So sorry for the inconvenience! Please feel...

free to email me directly at [redacted]@americanlasercraftrs.com if you have any other questions.Thanks so much! Happy Holidays!Brian

Hello, I'm really sorry about the misunderstanding. I've searched our system and have seen that your email was responded to. I'll give further details there, however we did have listed very clearly on our site, that any order placed after the 5th was not guaranteed to arrive in time for...

Christmas. Paying extra for shipping only applies to how fast the item actually moves in transit, it doesn't affect at all how fast we process it. I'm sorry about the confusion. Thanks!

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. We were unable to predict the popularity of our items this season and tried our best to meet the demand. I show that your order has been shipped and is...

expected to be delivered tomorrow. We have also refunded half of the shipping charges made by our company. We hope you had a wonderful holiday despite the disappointment we may have caused.

Hi [redacted],Thanks so much for your email. Your order has been processed, and will arrive to you as you requested before Christmas. If you should have any other questions, please feel free to reach out to me directly at my email address below.Thanks so much for your business!Brian...

K[redacted]@americanlasercrafts.com

Complaint: [redacted]
I am rejecting this response because: the concern on the shipping charge was not address neither through this nor the email from the company through personal email. I would like them to address the shipping charge of almost $30 to ship my products 20 miles. They came through Usps and came in a small bag with no packaging. The package probably weighed less then 3 pounds. I would like a refund for the difference between what I was charged and what shipping really cost. 
Sincerely,
[redacted]

Thank you for your feedback. We have refunded the full charges for the order. We hope this resolution is acceptable and that the recipients of the order enjoy their items.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
American Laser Craft responded quickly and went beyond my expectations. Thank you for  your assistance,
Sincerely,
[redacted]

I apologize for any confusion. Your order has been refunded but it has not been cancelled. Your order has been shipped and is expected to be delivered today.

Hi [redacted],Thanks for your email. It looks like all of your items have already been shipped. The order number you referred to was #[redacted]. We are happy to reship those to you if you have not received them still. It appears the personalization on those two tags is to be: [redacted] (along...

with email and phone number). We will get those shipped again to you. Please email me directly at [redacted]@americanlasercrafts.com if this is incorrect.Thank you,Brian

Hello [redacted],Thanks so much for your email. I have attached a copy of your order. It was only for 2 bottle openers, that is why only 2 were sent. Please reach out to me directly at [redacted]@americanlasercrafts.com if you have more info that would support that there should have been more, like any...

other order numbers or something, but this is all we show on this end.Thank you!Brian[redacted]@americanlasercrafts.com

Hello [redacted],Thank you so much for your email. It looks like the problem we had on your order was your address. When we went to process it, the USPS system came back as unable to verify your address (see attached). This is coming directly from the USPS verification system, and our system won't let...

us send out an order unless the address is valid because it will just come back to us. If you can please email me directly your address I can get your order right out to you. My direct email address is [redacted]@americanlasercrafts.comThank you so much,Brian K[redacted]@americanlasercrafts.com

Complaint: [redacted]
I am rejecting this response because: as you can see in the picture, I have been speaking with someone via Facebook message. I am now concerned I will get the wrong order as they are mentioning sending me hats when I ordered an apron. I would like nothing more than to actual speak with someone over the phone to ensure this matter is handled correctly 
Sincerely,
[redacted]

Hello, thank you for your feedback. We completely understand your frustration and your lack of confidence in our company. I see that one of your beanie has been redone and has been shipped. The expected delivery date is Jan. 8th.

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. We were unable to predict the popularity of our products this season and tried our best to meet the demand. I show that you spoke with one of our...

associates who has cancelled the order and refunded the charges made by our company. We hope you had a wonderful holiday despite the disappointment we may have caused.

Hello [redacted],I sincerely apologize that your order has not yet arrived. We are going to resend your items to you and refund your shipping cost. These were ordered before our Christmas cutoff date and should have been to you by now. I appreciate you letting us know. Please feel free to reach out to...

me directly if I can assist you further. My direct email address is [redacted]@americanlasercrafts.comThank you,Brian

Hello [redacted],I apologize your order arrived 1 day late. I am happy to refund what you have paid on our site. You will receive a separate email confirming the refund.Thanks!Brian