Qualtry, LLC

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. We were unable to predict the popularity of our products this season and tried our best to meet the demand. I see that your order was shipped and expected...

to be delivered on Jan. 8th. We have refunded half of your shipping for the delay. We hope you had a wonderful holiday despite the disappointment we may have caused.

Again, I apologize for any frustration caused by our shipping fees. In an effort to resolve this matter for you, I would be happy to extend a one-time courtesy and refund $10.00 back to your method of payment. This amount should be reflected in the next 3-5 business days.

Hello [redacted],We have already refunded everything that was paid to us. Merchant credit card processing regulations will not let us credit money back to a card that was never charged by us. Those rules are not up to us. You paid $2.99 shipping to us for each bottle opener and that has already been refunded per your first request. If it was within our power to do your request, we would be more than happy to. You need to contact Groupon and have them refund the $5 you paid directly to them.I apologize I couldn't be more help, but we have done all that we can on our end.Thank you,Brian

Hello [redacted],We are showing that your 2nd board was shipped some time ago and should have been received a couple of days after your original board was received. Since you never received it I am going to ship you a replacement to arrive before Christmas. So sorry for the inconvenience! Please feel...

free to email me directly at [redacted]@americanlasercraftrs.com if you have any other questions.Thanks so much! Happy Holidays!Brian

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. We were unable to predict the popularity of our items this season and tried our best to meet the demand. I show that your order has been shipped and is...

expected to be delivered within the next couple of days. We hope you had a wonderful holiday despite the disappointment we may have caused.

Hello, I'm really sorry about the misunderstanding. I've searched our system and have seen that your email was responded to. I'll give further details there, however we did have listed very clearly on our site, that any order placed after the 5th was not guaranteed to arrive in time for...

Christmas. Paying extra for shipping only applies to how fast the item actually moves in transit, it doesn't affect at all how fast we process it. I'm sorry about the confusion. Thanks!

I apologize for any confusion. Your order has been refunded but it has not been cancelled. Your order has been shipped and is expected to be delivered today.

Complaint: [redacted]
I am rejecting this response because: as you can see in the picture, I have been speaking with someone via Facebook message. I am now concerned I will get the wrong order as they are mentioning sending me hats when I ordered an apron. I would like nothing more than to actual speak with someone over the phone to ensure this matter is handled correctly 
Sincerely,
[redacted]

Hi [redacted],Thanks for your email. It looks like all of your items have already been shipped. The order number you referred to was #[redacted]. We are happy to reship those to you if you have not received them still. It appears the personalization on those two tags is to be: [redacted] (along...

with email and phone number). We will get those shipped again to you. Please email me directly at [redacted]@americanlasercrafts.com if this is incorrect.Thank you,Brian

Complaint: [redacted]
I am rejecting this response because: the concern on the shipping charge was not address neither through this nor the email from the company through personal email. I would like them to address the shipping charge of almost $30 to ship my products 20 miles. They came through Usps and came in a small bag with no packaging. The package probably weighed less then 3 pounds. I would like a refund for the difference between what I was charged and what shipping really cost. 
Sincerely,
[redacted]

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. We were unable to predict the popularity of our items this season and tried our best to meet the demand. I show that your order has been shipped and is...

expected to be delivered tomorrow. We have also refunded half of the shipping charges made by our company. We hope you had a wonderful holiday despite the disappointment we may have caused.

Hello [redacted],Thanks so much for your email. I have attached a copy of your order. It was only for 2 bottle openers, that is why only 2 were sent. Please reach out to me directly at [redacted]@americanlasercrafts.com if you have more info that would support that there should have been more, like any...

other order numbers or something, but this is all we show on this end.Thank you!Brian[redacted]@americanlasercrafts.com

Hi [redacted],Thanks so much for your email. Your order has been processed, and will arrive to you as you requested before Christmas. If you should have any other questions, please feel free to reach out to me directly at my email address below.Thanks so much for your business!Brian...

K[redacted]@americanlasercrafts.com

Hello [redacted],Thank you so much for your email. It looks like the problem we had on your order was your address. When we went to process it, the USPS system came back as unable to verify your address (see attached). This is coming directly from the USPS verification system, and our system won't let...

us send out an order unless the address is valid because it will just come back to us. If you can please email me directly your address I can get your order right out to you. My direct email address is [redacted]@americanlasercrafts.comThank you so much,Brian K[redacted]@americanlasercrafts.com

Thank you for your feedback. We have refunded the full charges for the order. We hope this resolution is acceptable and that the recipients of the order enjoy their items.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
American Laser Craft responded quickly and went beyond my expectations. Thank you for  your assistance,
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello, I'm really sorry about the delay in responding to you. I'm also sorry about the delay in your order, I looked it up and it shows that it was delivered. I hope it was delivered on time. If not please email me at kent.o'[redacted]@qualtry.com. We also have an email address for our customer...

service department that can be found on our FAQ page. https://qualtry.com/pages/frequently-asked-questions we also have a live chat function as well, and are planning on getting phones set up by the end of February. Thanks!

Hello [redacted],Thanks so much for your email. I am happy to refund your shipping costs (you'll receive a separate email confirming the refund) as you requested and cancel your order. We were still on schedule to have you your bottle openers to you before Christmas, but I understand that you would...

rather have a refund. I hope next time we are able to meet your expectations.Kind Regards,Brian K[redacted]@americanlasercrafts.com

Hello, I apologize for the delay in receiving your order. I show that your order has been shipped and is expected to be delivered on Jan. 22.