Qualtry, LLC

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. We were unable to predict the popularity of our products this season and tried our best to meet the demand. I show that you spoke with one of our...

associates who has cancelled the order and refunded the charges made by our company. We hope you had a wonderful holiday despite the disappointment we may have caused.

Hello, I'm really sorry that you haven't had a good experience with our company. I understand your frustration and where you are coming from. We are doing the best we can on our end to keep customers updated and get orders shipped out as soon as possible. I'm sorry that you haven't had much...

contact with us, we are behind on our emails but are doing our best to answer as many as we can as fast as we can. Your order will be shipped out today under express mail. It will be shipped via USPS. Here is the tracking number. [redacted]  If you have any other questions you can contact me at kent.o'[redacted]@qualtry.com Thanks!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I received a refund. They are a horrible representation of the values the Revdex.com represents and upholds. They should be removed period. Their social media reviews all have similar complaints of unprofessionalism.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:


The fact that this company did not deliver the merchandise as
promised, by Christmas, and thinks it's ok that I received the merchandise on
12/28/15 is not acceptable to me. I would like
my shipping fees refunded, and here's why:
































1) Your
website stated 10-14 days shipment confirmation from time of purchase. You
did not ship my items until 17 days after the date of purchase (12/4/15)




2) Thinking
that the USPS would deliver within three days across country when sent on
12/21, probably the busiest time of the year, is a mistake on your end.





The shipments were accepted after
4pm on 12/21/15 (per the USPS tracking statements) and from 12/21 it took
FIVE days to get Atlanta alone, then two more days to get to my home



It is American Laser Crafts' error
with the USPS that the merchandise didn't arrive on time, not mine.








3) I don't
think I should have to pay for the shipping on this merchandise because not
only did I not get the merchandise on time, as promised, when I ordered it
prior to the company's Christmas



deadline of 12/8/15, but I now have
to pay to ship the hot pads that
I just received early evening on 12/28/15 because the people that were here
for Christmas have all now returned to



their homes in other states. And I
have to go to the trouble of going out of my way to get to the post office
and getting them shipped as well.






Again, this is ALC's error - not
mine, they need to take this up w/the USPS and make the customer whole



























This
company clearly had issues getting their orders filled and delivered as
promised during the holiday season (you can see the other complaints on the
Revdex.com) but the customer should not be the one that suffers


from their
inadequacies. The fact that they made no effort to communicate with the
customer (I still never received one response from this company after sending
two emails to them and this is the first response


from them
now after filing a Revdex.com claim and the merchandise finally being delivered).






























You can
even see on Yelp, that this company has horrible reviews for customer service
and delivery issues.  Look at one
comment below about trying to find a phone number:




FYI, I tracked down a phone number for American Laser Crafts,
###-###-####, and received an automated response that they currently do not
have a phone system. I am not sure of a legitimate business that does not
have a phone system.

























Yelp link:
[redacted]









Sincerely,
[redacted]









Read More Customer Complaints:

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Hello, thank you for your feedback. We completely understand your frustration and your lack of confidence in our company. I see that one of your beanie has been redone and has been shipped. The expected delivery date is Jan. 8th.

Hello [redacted],I sincerely apologize that your order has not yet arrived. We are going to resend your items to you and refund your shipping cost. These were ordered before our Christmas cutoff date and should have been to you by now. I appreciate you letting us know. Please feel free to reach out to...

me directly if I can assist you further. My direct email address is [redacted]@americanlasercrafts.comThank you,Brian

Hello [redacted],I apologize your order arrived 1 day late. I am happy to refund what you have paid on our site. You will receive a separate email confirming the refund.Thanks!Brian

I just started receiving status emails on my orders after filing a Revdex.com complaint.  It should not have taken this long to update me on my orders. You need to improve your customer service department.  
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. We were unable to predict the popularity of our items this season and tried our best to meet the demand. I show that you spoke with one of our associates who...

has informed you of the current processing time with your order and provided a discount code for a future order. We hope you had a wonderful holiday despite the disappointment we may have caused.

Hello!Thank you so much for contacting us. We have researched your order and it looks like it shipped out several days ago and has been assigned a tracking number from the USPS of [redacted]. It looks like it is scheduled to be to you this Friday. Please let us know if you have any...

additional questions. We sincerely appreciate your business.Kind Regards,Brian K[redacted]@americanlasercrafts.com

Thank you for your feedback. The prices may seem higher than you would normally expect because shipping is charged per item, not per order and the cost does include a handling fee. Because our items are customized, they go through many stages and are not just pulled off the shelf and shipped out....

Because discount codes were already applied to the orders, we are unable to discount the orders further, including shipping.

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. We were unable to predict the popularity of our items this season and tried our best to meet the demand. I show that one of our associates has responded to...

your email regarding your order and is just awaiting a response to continue with your order.  We hope you had a wonderful holiday despite the disappointment we may have caused.

Hello [redacted],I am so sorry that you have not received your order yet. We show that this shipped out some time ago and should have arrived to you a long time ago. I am going to re-ship these two cutting boards out to you. Again, I am so sorry that your original order did not arrive as expected....

Please feel free to reach out to me directly at [redacted]@americanlasercrafts.com and I would be happy to quickly assist you with anything else.Thank you!Brian

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. If you would like a refund, I can cancel the order and issue a full refund for the amount charged by our company. If you would still like to receive the...

product, I can still have it shipped and refund half of the charges.

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. We were unable to predict the popularity of our products this season and tried our best to meet the demand. I show that your order has been shipped and...

delivered today and a partial refund has been issued. We hope you had a wonderful holiday despite the disappointment we may have caused.

Hello, I'm really sorry about the poor experience you had with our company. I promise that wasn't our intention. If you would please email me at kent.o'[redacted]@qualtry.com I would be more than happy to assist you with getting this problem corrected. Thanks!

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. We were unable to predict the popularity of our items this season and tried our best to meet the demand. I show that your order has been shipped and is...

expected to be delivered Feb. 26. We hope you had a wonderful holiday despite the disappointment we may have caused.

Hi [redacted],I apologize you have not received your order yet. From what I can tell in our system is it was given to UPS some time ago, but they are not showing it in their system either. What I am going to do is send it UPS Priority again today. The new tracking number will be [redacted] and...

it will arrive to you this Wednesday December 23rd. I am so glad you reached out to us. I apologize we have been a little slow at getting to customer service emails - we have been having literally everyone working to ship orders out in time for Christmas. It's been a busy year here :). If you have any additional questions, please feel free to reach out to me directly at [redacted]@americanlasercrafts.comThanks so much! Merry Christmas!!Brian K[redacted]@americanlasercrafts.com

Hello, I promise that we didn't illegally charge your credit card. Since you were charged your order is somewhere in our system. I tried looking up your order using the email address you posted the complaint on Revdex.com with, however I wasn't able to find anything. Since you never received an email...

from us regarding your purchase, my best guess is that when you were placing your order there was a small spelling mistake in the email address. If you would please email me at kent.o'[redacted]@qualtry.com I would be more than happy to figure out where your order is. Thanks!